Mt. Ogre
Apr 27, 10, 10:39 am
I use La Quinta hotels maybe 2 times a year when I'm traveling by car with my dog, as they take pets without a deposit, and without any hassle.
This morning I found 2 emails in my inbox. One welcoming me to La Quinta Returns, and another Forgot/Change Password Confirmation, both with timestamps around midnight. These were perfectly legitimate looking emails, from LQ's servers, with legit links to their website.
I never signed up for this program, and certainly didn't sign up for it at midnight while I was sleeping.
So, it appeared to me that someone was using my email address to sign up for this account. I figured I should probably log into the account and cancel it. So I follow the link to reset the password, and it gives me an error saying that it's been longer than 24 hours since the link was sent, and that it was no longer valid.
So I call the customer service line for La Quinta Returns, to have them cancel the account. The service rep who answered the phone told me that La Quinta had taken it upon themselves to register frequent guests for their rewards program...:mad: I'm far from a frequent guest.
So I ask this guy, "So, what you're telling me is that La Quinta has registered me for this program, and sent me a password reset email to make it look like someone had requested the password for my account? Are you kidding me?" He promptly hung up.
My question wasn't answered, so I called back. This time I got a woman who's name I took down. I then informed her that I have a business relationship with several top executives at LQ Corporate (true story), and that she should consider that before hanging up on me. I then asked her to explain the emails to me. She told me that I had been automatically signed up for an account, that the account was not yet active, and that the password reset email would activate the account.
So, La Quinta has decided to trick anyone who may have stayed at their hotel, and used their email address for booking confirmation, into signing up for their rewards program.
As if there weren't already enough reasons to avoid La Quinta...
This morning I found 2 emails in my inbox. One welcoming me to La Quinta Returns, and another Forgot/Change Password Confirmation, both with timestamps around midnight. These were perfectly legitimate looking emails, from LQ's servers, with legit links to their website.
I never signed up for this program, and certainly didn't sign up for it at midnight while I was sleeping.
So, it appeared to me that someone was using my email address to sign up for this account. I figured I should probably log into the account and cancel it. So I follow the link to reset the password, and it gives me an error saying that it's been longer than 24 hours since the link was sent, and that it was no longer valid.
So I call the customer service line for La Quinta Returns, to have them cancel the account. The service rep who answered the phone told me that La Quinta had taken it upon themselves to register frequent guests for their rewards program...:mad: I'm far from a frequent guest.
So I ask this guy, "So, what you're telling me is that La Quinta has registered me for this program, and sent me a password reset email to make it look like someone had requested the password for my account? Are you kidding me?" He promptly hung up.
My question wasn't answered, so I called back. This time I got a woman who's name I took down. I then informed her that I have a business relationship with several top executives at LQ Corporate (true story), and that she should consider that before hanging up on me. I then asked her to explain the emails to me. She told me that I had been automatically signed up for an account, that the account was not yet active, and that the password reset email would activate the account.
So, La Quinta has decided to trick anyone who may have stayed at their hotel, and used their email address for booking confirmation, into signing up for their rewards program.
As if there weren't already enough reasons to avoid La Quinta...