Frontier Airlines EarlyReturns (Pre-Alignment) - Frontier 1,500 signup missing miles

Frontier was supposed to post the 1,000 miles outstanding by today.

Any reports of receipt yet or is your account still showing 500 miles?

Same here, only got 500 and cannot transfer them into delta skymiles since you need 1,000 I think.

Ditto here. Have sent a message Frontier but have not had any response.

Still only 500.

Only 500 so far...I assumed the other 1000 would roll in at a later date.

I sent them a message regarding this about a week ago and this was the reply I got on Wednesday:

"We are working on getting all the new accounts
updated with the correct amount of bonus miles. All of the bonus miles
for signing up for an Early Returns account should be entered by the end
of next week. (January 22nd 2010) There was an error in the system,
which caused all of these accounts to only post 500 miles instead of the
1,500 promotion. We thank you for your patience while we get all the
new accounts updated."

I sent them a message regarding this about a week ago and this was the reply I got on Wednesday:

"We are working on getting all the new accounts
updated with the correct amount of bonus miles. All of the bonus miles
for signing up for an Early Returns account should be entered by the end
of next week. (January 22nd 2010) There was an error in the system,
which caused all of these accounts to only post 500 miles instead of the
1,500 promotion. We thank you for your patience while we get all the
new accounts updated."

Thanks for the update. I'm still showing 500, too.

Hey guys, I am still at 500 as well

Thanks for the update Friedice. I'm waiting too.

I sent them a message regarding this about a week ago and this was the reply I got on Wednesday:
"

Cheers for that! Their contact to me said 15 Jan - must have been a significant "error in their system."

I emailed customer service on Saturday and received the following reply:

"Good to hear from you. We're happy to help. We updated your mileage
information as you requested. Your new balance will be reflected online
in 24 to 48 hours. To view your account online, please visit
www.FrontierAirlines.com and sign in at the upper right-hand corner of
our home page."

Sure enough, the missing 1000 posted and now I have the 1500 originally promised.

I have sent multiple emails over the past couple of weeks and have had no response from them. Anyone else still waiting on these miles?

I just checked. Still at 500 and waiting.

bd


I have sent multiple emails over the past couple of weeks and have had no response from them. Anyone else still waiting on these miles?

Also got the 1500 after sending an email (took them a week to get back to me). Looks like no email, no miles :td:

Also got the 1500 after sending an email (took them a week to get back to me). Looks like no email, no miles :td:

My first email to them got no response. I believe it's because I sent it to them from an account other than the one on record--oops. Still odd to get absolutely no response at all.

The 2nd email was sent from the account on record. So, possibly double-check which email address you have on record and re-send from it. Couldn't hurt.

Still not reflected in my account, so I emailed frontier. I will let everyone know how long it takes.

I emailed today as well.

Sent an e-mail in early January - received a reply that it would be 1/15/10 for the extra 1000 miles --> nothing
Sent another e-mail last week --> no reply
Called yesterday --> received miles by the end of the day :)

emailed them 1/19. Received reply 1/25 saying "Good to hear from you. We're happy to help. These miles have been adjusted to reflect the additional 1,000 per member. Please allow 24-48 hours for this to be reflected online."

Miles posted 1/26.

Addendum:
This is what I had actually emailed:
Subject: Missing miles for new members xxxxxxxxxx, xxxxxxxxxx, xxxxxxxxxxx
Hello,

My family and I just signed up for Frontier Airlines Early Returns Rewards.
John Smith xxxxxxxxxxx
Jane Smith xxxxxxxxxxx
John Smith, Jr. xxxxxxxxxx

We responded to the following offer:
http://www.frontierairlines.com/frontier/specials/earlyreturns-offers/online-offers-details.do?name=terms-conditions

EARN

Join EarlyReturns online before 12/31/2009 and earn an additional 1500 bonus miles:


* New accounts only
* Application must be submitted by 11:59pm MST 12/31/2009 via FrontierAirlines.com
* Bonus miles do not count towards tier qualification

Join Now

It appears that each of us were only given the "standard" 500 miles, and not the 1500 bonus miles. Please correct this. Thank you.

John Smith

Emailed in Dec, no reply. Thanks to this thread, emailed now and will update.

I sent Frontier another email 2 days ago notifying them that points still hadn't posted. I got a reply today saying they would post within 24-48hrs and they posted this evening. So it might be worth a followup email for those of you who haven't gotten your miles yet.

Got all my points today 3 days after e-mailing them. Here is the return e-mail:

Good to hear from you. We are working on getting all the new accounts updated with the correct amount of bonus miles. The bonus miles for signing up for an Early Returns account are now been added to your account. Please allow 24-48 hours for them to post online. There was an error in the system, which caused all of these accounts to only post 500 miles instead of the 1,500 promotion. We thank you for your patience while we get all the new accounts updated.

Thank you,


Carolyn M
EarlyReturns – Denver

P: 1 866-263-2759
F: 720-374-4622
E: earlyreturns@flyfrontier.com

Same situation. Same emails. Posted in the time frame that the emails said. Good CS.

Same situation. Same emails. Posted in the time frame that the emails said. Good CS.

.....and crap IT system. :D

Got mine now as well, not sure if it was the email or a general upgrading for everyone

Got mine now as well, not sure if it was the email or a general upgrading for everyone

It was your email. I waited until yesterday to send that email. Of course they won't respond until Monday, and my account is staying at 500. Now I will see how long it takes for mine to be corrected.

Mine just posted.

I never called, and never sent an email.

Apparently, they finally fixed it. Color me surprised.

boomdog

still waiting on it to post....I emailed them a couple of days ago....color me 1000 points short

still waiting on it to post....I emailed them a couple of days ago....color me 1000 points short

+1. Emailed them a few days ago. They are not even returning emails now! :td:

It looks like they only give the missing 1000 miles to those that emailed.
Thanks to this thread, emailed now and will update.

I just had another 1,000 point posting with the same promotion code. In total I received 2500 points for the Frontier sign up.

Here as well :D

And duly swapped them on points.com before they notice and debit them back :D

And duly swapped them on points.com before they notice and debit them back :D

+1 :D

And duly swapped them on points.com before they notice and debit them back :D

+ another one. Love how Points.com swap miles post so quickly!

emailed Feb 9, got the 1000 points now, so total 1,500points not 2,500 points .