Miles & More (Lufthansa, Austrian, Swiss, and other partners) - Flying LH out of Denver? Better BYO catering.




mamb0
Jan 3, 10, 3:06 am
http://www.fda.gov/ICECI/EnforcementActions/WarningLetters/ucm194370.htm

Food and Drug Administration sending out nasty mail to LSG in DEN about roaches gallore, found at their facilities and changes their status from "approved" to "provisional"

At the conclusion of the inspection, on October 6, 2009, the FDA investigator issued a list of Inspectional Ohservations (FDA-483) to your firm. As documented on this form (copy enclosed), the following are the significant violations at your airline catering facility on which we base the "Provisional" classification:


• To comply with 21 CFR 1250.30(a), all places where food is prepared, served, or stored must be constructed and maintained as to be clean and free from flies and other vermin. However, our investigators observed numerous live roaches, dead roaches, and other insects, as well as food, and other debris, in various locations, including the following:


• Cart wash area - Live and dead roach-like insects too numerous to count (TNTC)
• Silverware station - At least 40 live roaches as well as other insects
• The hot kitchen - At least eight dead and one live roach insects were observed in and around the walls of the hot kitchen
• Repack area - Live roaches (TNTC), as well as ants
• Pots and pans warewashing room - At least four live and dead roaches, flies
• Dish machine wash area - At least 13 dead roaches inside the machine loading area and 31 or more dead nearby the machine
• Wash area - At least four live roaches on walls and floors


• To comply with 21 CFR 1250.32(a), all food-handling operations must be accomplished so as to minimize the possibility of contaminating food, drink, or utensils. However, our investigators observed the following:


• Employees handling food with bare hands or with unwashed gloved hands

• Water dripping from the ceiling into equipment/utensil cleaning areas
• Gaps from 1-2.5 inches under garbage room doors, receiving dock doors, and outbound dock area doors
• Standing water in the garbage room
• Accumulation of debris in various areas such as in the ice pit, dairy cooler, dish machine area, and automatic cart wash area
• Holes in wall surfaces, creating areas for insect and vermin harborage
• Debris and standing liquid inside the automatic cart wash machine


• To comply with 21 CFR 1250.33(c), after bactericidal treatment, utensils must be stored and handled in such a manner as to prevent contamination before reuse. However, our investigators observed wet containers in nested stacks in the pots and pans ware-washing room and in the bot kitchen areas. Leaving containers stacked in a wet condition promotes the growing of bacteria, which could lead to contamination of your finished product.


• To comply with 21 CFR 1250.30(d), all plumbing must be designed, installed, and maintained so as to prevent contamination of the water supply, food, and food utensils.
However, our investigators observed water hoses stored with nozzles resting on the floor.


• To comply with 21 CFR 1250.39, watertight, readily cleanable, nonabsorbent containers with close-fitting covers must be used to receive and store garbage. However, our
investigators observed brown leaking fluid draining from at least two garbage bins, apparently creating standing pools of the brown fluid amongst trash debris under/around
the bins in the garbage room.


In addition, during the inspection, our investigators collected environmental swab sub samples from various locations within your firm's processing facility to be analyzed for the pathogen Listeria monocylogenes. Our FDA laboratory analyses of these environmental samples (FDA Sample #531908) revealed that three swab sub samples collected from floor locations in the hot kitchen area. were found positive for Listeria monocytogenes.


andre1970
Jan 3, 10, 4:34 am
• To comply with 21 CFR 1250.30(a), all places where food is prepared, served, or stored must be constructed and maintained as to be clean and free from flies and other vermin. However, our investigators observed numerous live roaches, dead roaches, and other insects, as well as food, and other debris, in various locations, including the following:


• Cart wash area - Live and dead roach-like insects too numerous to count (TNTC)
• Silverware station - At least 40 live roaches as well as other insects
• The hot kitchen - At least eight dead and one live roach insects were observed in and around the walls of the hot kitchen
• Repack area - Live roaches (TNTC), as well as ants
• Pots and pans warewashing room - At least four live and dead roaches, flies
• Dish machine wash area - At least 13 dead roaches inside the machine loading area and 31 or more dead nearby the machine
• Wash area - At least four live roaches on walls and floors


Ewww! :eek:

Those guys can normally survive a nuclear war; not LSG @DEN facilities? :D:eek:

(Nice (so to speak...) find mamb0!^ FWIW, I have minimized to the absolute necessary my food intake when airborne. I may not maximize the experience but I certainly do minimize my food-borne illness associated risks :o)

Rambuster
Jan 3, 10, 5:20 am
Ouch, that sounds like a dump.
Probably better to skip the meal on my DEN-FRA flight next week.


NewbieRunner
Jan 3, 10, 7:37 am
Probably better to skip the meal on my DEN-FRA flight next week.
You may have to depend of a diet of liquids loaded at FRA. :eek::D

Jgish
Jan 3, 10, 8:25 am
This is yet another enhancement, or perhaps one of the guest chefs likes to cook with insect protein.

Just think, sitting in F after departing DEN you could enjoy wonderful caviar...or is it roach droppings? Time to innoculate one's self with vodka.

Apparently they have until 10 January to resolve this, else be shut down upon reinspection. Sadly, this is the quality of things in the US. Even though this is owned by LH, the labor force is probably paid next to nothing and doesn't care. In addition to cleaning the facility, LH should clean house on the staff. Perhaps this was one of the sites bought from the dAArkside.

Rambuster
Jan 5, 10, 2:24 am
Just my thoughts. A bunch of minimum wage staff who couldn't give a damm.

Airgroovin'
Jan 5, 10, 2:58 am
You may have to depend of a diet of liquids loaded at FRA. :eek::D

Indeed a liquid diet would be the way forward ex DEN... Nothing wrong with that though... ;)

Cheers,

AG. :-:

Greg45
Jan 5, 10, 2:59 am
Unfortunately, this does not only effect Lufthansa flights, but a lot of other airlines in DEN as well.

According to LSG's homepage, they cater for "... 300 airlines, representing more than 30 percent of the global airline catering market share. " I think DL and other US airlines are customers as well.

Very brief response to the incident from LSG can be found here: http://www.lsgskychefs.com/en/press-room/information/lsg-sky-chefs-response-to-denver-fda-letter.html

Is LSG still owned by LH? I am surprised that a report like this hasn't gotten more publicity.

cbellero
Jan 5, 10, 3:02 am
I am on a diet after the annual Christmas pig-out. Whenever I get a bit hungry, I read this thread again and lose my appetite. Thank you Lufthansa for helping me lose weight! :)

Ari
Jan 5, 10, 3:46 am
Just think, sitting in F after departing DEN you could enjoy wonderful caviar...or is it roach droppings?

Actually, that would be my first choice, because it is opened on board, right?

Rambuster
Jan 5, 10, 3:59 am
Actually, that would be my first choice, because it is opened on board, right?

I think the caviar is catered from FRA for in- and outbound.

Longlegs
Jan 5, 10, 8:54 am
LSG fired two managers over this.

Source is german tabloid Bild:

http://www.bild.de/BILD/news/telegramm/news-ticker,rendertext=11007224.html

esajuha2009
Jan 6, 10, 2:17 am
Lufthansa-Tochter wegen Kakerlaken abgemahnt

Nach dem Fund von Schaben und Bakterien wurden der Generaldirektor und der Kόchenchef der LSG Sky Chefs-Niederlassung in Denver entlassen.

SebFra
Mar 4, 10, 11:26 am
Maybe this is the new enhancement for their domestic flights: All catering will be delivered from this kitchen!

Again ^^^ for Lufthansa!



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