Frontier Airlines EarlyReturns (Pre-Alignment) - F9 stingy with weather travel waivers
Dec 8, 09, 8:26 pm
Today (Tue Dec 8) Frontier has a travel waiver for Milwaukee and nowhere else. Southwest and United (moreso) have much broader waivers. There is/was significant weather in DSM, OMA, MSP, MCI and some snow in Chicago/Denver. In my opinion it is pretty poor customer service to force people with somewhat flexible plans to either drive through bad and dangerous road conditions and then sit at airports through delays or alternately incur a change fee plus fare difference.
Dec 8, 09, 10:10 pm
It looks like Milwaukee has the worst of it by far and according to FlightStats.com at this time, Milwaukee is the only Midwestern city with any delay and it being moderate at that. I wouldn't consider this poor customer service, as they are not obligated to give waivers, and given that Frontier (and Republic) are fairly new to a lot of Midwestern cities I would just consider it growing pains. It is, however, very generous of other airlines to give broader waivers, and I'm sure down the line Frontier/Republic/Midwest may offer more waivers where needed.
Part of living in the Midwest in winter is dealing with the weather.
Dec 9, 09, 7:18 am
DL wasn't giving anything yesterday. Kinda nervewracking when WIGolfer was flying from ATW-DTW-MSP-GEG and it was touch and go DTW-MSP due to WX and MX issues. DL refused to reroute ATW-DTW then onward to SLC or ATL to avoid MSP.
ATW, GRB, MSN, and CWA are definately in much worse shape.
MKE hasn't got nearly as much snow as the upper valley. We've got a foot of snow right now 3-5 inches more expected today and winds are holding steady around 20 mph. Its gonna be a rough day.
Frontier, being based in DEN, is likely used to massive amounts of snow. The 6 to 10 inches that MKE is getting is likely nothing much for them considering what DIA has had already this year.
Dec 9, 09, 11:27 am
Although the average traveler doesn't take type of variable into consideration I'm more likely to book using UA or WN based on this experience. I've been stuck in airports overnight (including 2 nights in DEN in Oct 1997 with a 10 month old and no hotel option) and it isn't fun. Why make someone risk this experience if they can delay the trip by one day on a space available basis? Bush league in my opinion but I don't make the rules.