Air New Zealand Air Points - Why can't Smart Savers be canceled online?

In this day in age we are able to change over smart savers online, yet we are still not able to cancel them online.

Yeah, you think it would be of benefit to Air New Zealand to have a provision for people to freely surrender their fares so that they can be re-sold. There must be a reason why this isn't an option though, maybe they're worried of accidental deletions of bookings and the problems that would cause.

Half the time i can't even change flexi fares on myairnz.com - when i ring to make changes they question why and i tell them that half the time the option isn't there...

If you use Google Chrome for MAC, with out installing the flash plug-in . It takes you back to an HTML based version of MYAIRNZ :D

If you use Google Chrome for MAC, with out installing the flash plug-in . It takes you back to an HTML based version of MYAIRNZ :D

That's not the case here, Chrome sends me to the normal flash myairnz. Perhaps it's because I have the flash plugin installed.

- James

That's not the case here, Chrome sends me to the normal flash myairnz. Perhaps it's because I have the flash plugin installed.

- James

Nope they have fixed the bug :( takes me to the real page now.

I just emailed AirNZ to cancel one of my GAS bargains, and complained about not being able to cancel on line and was told:

"Thank you for your email.
I have now cancelled the booking for you.
You were able to cancel this online. At www.airnz.co.nz, on the left hand-side near the bottom, is manage bookings and you can cancel it from there."

Anyone done that?

I just emailed AirNZ to cancel one of my GAS bargains, and complained about not being able to cancel on line and was told:

"Thank you for your email.
I have now cancelled the booking for you.
You were able to cancel this online. At www.airnz.co.nz, on the left hand-side near the bottom, is manage bookings and you can cancel it from there."

Anyone done that?

I just tired & this is what I got!

http://farm3.static.flickr.com/2544/4112844885_421b7223bb_o.png

I have called AirNZ explained this also, they have told me to go online even though the start of the conversation began with 'I've been online and i can't change my booking'

jeffrocowboy your welcome to use my screen grab if you want to reply to the email from NZ.

jeffrocowboy your welcome to use my screen grab if you want to reply to the email from NZ.

cheers, will do that

(Oh and enjoy Sydney)

cheers, will do that

(Oh and enjoy Sydney)

Thanks, cant wait to go shopping in a real mall again. It was only 2months ago that I was in Sydney too on another GAS.

jeffrocowboy your welcome to use my screen grab if you want to reply to the email from NZ.

I sent this screengrab to airnz, they have backed down on the advice GAS/SS fares can be cancelled online:

Dear Jeffrocowboy,

Thank you for your reply.

My colleague erroneously advised you that Smart Savers or Grab A Seat fares can be cancelled online. At this particular stage, only domestic Flexi Plus fares are eligible for online cancellations, subject to the booking still being "live" in our system and if the passenger has not yet commenced their journey.

I apologise for the inconvenience caused.

I hope this has been of assistance. Should you have any further queries, please reply to this email or contact us on any of the numbers below.


Kind regards,

Jennifer
Air New Zealand Online Support