Hotel Deals - (EXPIRED) L.A. Andaz $0/night booking

Well, I'm assuming this is a brilliant promotion that Hyatt/Andaz has cooked-up to entice holiday visitors. :)

I've just booked a few dates in Nov/Dec, inlcuding Christmas/New Years. The hyatt.com booking engine lists the normal rates, but down below is the "WeHo Ho Holiday" rate. The rate details explain there is a $50 Hyatt Gift card and complementary valet parking included in the rate...of $0. That's quite a gesture of Holiday Spirit--many thanks!!!!

Thanks! This should be interesting.

Thanks, just saw that as well. There is no rate, but obv a mistake. Wants a deposit.

Has anyone had any luck lately with a hotel honoring these things?

I guess SPG honored our 50 euro rezzies in Paris, but the chances that a zero rate will be honored seems to be a number approaching zero.

Nice find. I booked a suite for a MR I might take. The only problem I have is there is NO rate information on my receipt. It doesnt say $0 which would be a little safer.

While the confirmation has no rate info, the page which lists the promos DOES have the rate (the page before you confirm). Which is why I took a screen shot. :)

As someone said...should be interesting.

In the email I got confirming my reservation I got this:
Nightly Rate per Room:
*C* US DOLLARS

Who knows what that means. Also, it's not possible to cancel this rate online for some reason.

Will be interesting to see what happens!

THANK YOU OP!

Just reserved a week in June 2010 in their Sunset Suite!

Woo Hoo!:p

Actually, now that I look again, the rates page lists NO rate for the WeHo Ho package. But if you select it, then go back to that page, it DOES list $0 for the rate of the room you selected.

booked london as well. lets see what happens

For each individual booking will they give a $50 gift card ? If so might as well book the the whole of 2010, individually booking each night in the sunset suite valued at $1000 per night :D

couldnt see the special rates for london. did book several stays at the LA one

Does this qualify for FFN ? :p

couldnt see the special rates for london. did book several stays at the LA one

I did one, showed no rate, but in the email showing a rate. so will cancel it. booking multiple LA dates. Thanks OP!

ok, here's my plan.. I booked 3-4 different weekends for some quick MRs from NYC

I printed out (via PDF) the first screen showing $0, the pre-final booking page (showing $0) and my confirmation page that also shows $0...

I doubt they will honor these fares, but I think these PDFs should help me argue my case... right?? ;)

ok, here's my plan.. I booked 3-4 different weekends for some quick MRs from NYC

I printed out (via PDF) the first screen showing $0, the pre-final booking page (showing $0) and my confirmation page that also shows $0...

I doubt they will honor these fares, but I think these PDFs should help me argue my case... right?? ;)

Book the MR's and if they dont honor it you could take them to small claims court and argue that they should pay for your non-refundable airfare.

looking at the fine print from the emails...

Additional Tax & Service Charges
14.00% Occ Tax
Other Charges CA TOURISM FEE:.11CENTS PER RM PER NT


should we pay in pennies? or give a dollar coin and let them keep the change? :D;)

Book the MR's and if they dont honor it you could take them to small claims court and argue that they should pay for your non-refundable airfare.

ya know... I've been to small claims in NYC... 15-20 bucks to file a small claims suit and if they don't show up it's automatic judgment in your favor.. if they don't honor it..
then cost of MR + cost of hotel - $15 small claim fee = $$$$$ :D:D:D:D:D

just booked the SUNSET SUITE :)

Given that the sunset suite I booked has now disappeared from the list of available rooms, is it likely that there is only one of these per hotel?

I printed out (via PDF) the first screen showing $0, the pre-final booking page (showing $0) and my confirmation page that also shows $0...

I doubt they will honor these fares, but I think these PDFs should help me argue my case... right?? ;)

Do your printouts really say "$0"? I only got the website rate page to display it (and only after selecting a room, then backpaging to the rate page). The email confirmation says "$C" and the goldpassport.com upcoming stays shows no rate info at all.

I booked a regular King View Room.

Let's see what comes out of this !

Do your printouts really say "$0"?

Nope, I've got nothing confirming the $0 rate ... no rate info is shown for me after the initial rates page.

Let's see what comes out of this !

Would be awesome if they honor it (or even give us the rooms at a heavy discount). I've got a 0.01 Euro booking for Venice coming up ... would be amazed if I ever found anything cheaper!

I just booked a room for next Feb. The email confirmation shows the rate as *C* US DOLLARS

Isn't this the designation for an award stay ?

Nope, I've got nothing confirming the $0 rate ... no rate info is shown for me after the initial rates page.

I got a couple of PDF's showing the $0 but the last 2 the page didnt load so I couldnt get a PDF of them. You have to click on the blank reservation then go back and it will show the $0. then click on it again and it will transfer the $0 to the following pages.

I got a couple of PDF's showing the $0 but the last 2 the page didnt load so I couldnt get a PDF of them. You have to click on the blank reservation then go back and it will show the $0. then click on it again and it will transfer the $0 to the following pages.

I cant get any rates to show $0, just blank. Ive made alot of reservations.

I cant get any rates to show $0, just blank. Ive made alot of reservations.

once you get to the page where you confirm the res with your credit card click the back button to go to the previous page and the $0 rate will show up.

Just booked a weekend. (Thanks OP!) Took three tries to make the reservation. Seems to be hit or miss on whether a $0 confirmation rate is shown. First reservation showed the $0 rate on the preconfirmation page, but that's as far as I got because no availability showed up for the dates I wanted (Only one sunset suite per property?). Tried again with a non-suite, but the $0 rate did not show up on the preconfirmation page. Redid the reservation, and this time got the $0 rate to show up on the room availability page, the preconfirmation page and the confirmation page. Took screenshots of all.

I like a good deal like the next guy, but I want to remind people here that these are the very folks who threw us all a terrific FlyerTalk free party a few months ago.

Just a suggestion, perhaps you all can take that into account before you go off and book this all year or press them to honor it. These are good folk, they "did us right".

once you get to the page where you confirm the res with your credit card click the back button to go to the previous page and the $0 rate will show up.

Im past that point with all the reservation. What Ill do is book another one and print out that page. Thx!

^ for the great find, Potreroflyr!

I just booked a room for next Feb. The email confirmation shows the rate as *C* US DOLLARS

Isn't this the designation for an award stay ?

An update:

I just tried to cancel one of my reservations and you can not cancel online. You have to call. It is showing as an award stay.

Thanx OP booked the Sunset suite for a few nights .:D May have to have a LA DOO ..

The Sunset Suite is available tonight if anyone is interested. ;)

An update:

I just tried to cancel one of my reservations and you can not cancel online. You have to call. It is showing as an award stay.

Please don't call ;) , let this quiet down in a few days/hours.. then everyone can decide what to do with 10 different reservations :)

Please don't call ;) , let this quiet down in a few days/hours.. then everyone can decide what to do with 10 different reservations :)

Definitley !

Just giving the info.

Thanx OP booked the Sunset suite for a few nights .:D May have to have a LA DOO ..

Sounds good to me. Monthly meetings :) Whos got the next reservation there? My first is Nov 18th. Let s see if they honor.

I like a good deal like the next guy, but I want to remind people here that these are the very folks who threw us all a terrific FlyerTalk free party a few months ago.

Just a suggestion, perhaps you all can take that into account before you go off and book this all year or press them to honor it. These are good folk, they "did us right".

Yeah, I didn't get to go. Did you?

But you're right. Obviously this is some sort of, er, irregularity. Or else one hair-brained scheme of a promotion.

Hyatt is also the one who ran a "secret" one day sale recently, and failed to notify ANYONE, as far as I read (correct me if I'm wrong). So, they have a strange way of doing things, to say the least.

IF this is an error, I'm glad to be able to point it out for their IT department. I'm sure a reasonable accomodation (no pun intended) can and will be reached for all parties. And, it could result in publicity beyond what Hyatt could ever purchase for the cost of the rooms. :D

Thanks! I booked a night at the WeHo hotel for December. I guess we will all be wondering if the rate will be honored.

An update:

I just tried to cancel one of my reservations and you can not cancel online. You have to call. It is showing as an award stay.

I was able to cancel my reservation online - no issues

I was just working on a reservation for an upcoming stay here right before Thanksgiving. It's a work stay and our corporate rate is very reasonable for the nights, but I couldnt resist the urge to at least try this "deal." I'm glad I'm not really going to be relying on it though!
Looks like someone just outright forgot to numbers in the rate field...

Thanks! I booked a night at the WeHo hotel for December. I guess we will all be wondering if the rate will be honored.

You paid nothing so you'll get nothing.

As a Hyatt Diamond member I shall decline taking part. ;)

I like a good deal like the next guy, but I want to remind people here that these are the very folks who threw us all a terrific FlyerTalk free party a few months ago.

Just a suggestion, perhaps you all can take that into account before you go off and book this all year or press them to honor it. These are good folk, they "did us right".
I guess for the FTers who could not make the party, The hotel is providing FTers rooms for next to nothin .:D Keep on booking , Hyatt is a big corporation with deep pockets.. At least us FTers are taking up unsold rooms and providing employment for the staff..

Great find, OP. Fingers are crossed hoping it works. I'm guessing somebody's gonna have a migraine when they discover this tomorrow AM.

I'm not able to get this rate :/

maybe they fixed it?

maybe they fixed it?

Nope, I'm still seeing the rate (example dates of 1st to 8th Jan 2010). When I search for rooms, it's the 3rd rate down under 'WeHo Ho Holiday'.

not being greedy, I am only booking 1 night using the WeHO Holiday Promo...... got myself a nice 1 King Sunset Suite in December

Still working for me.

I like a good deal like the next guy, but I want to remind people here that these are the very folks who threw us all a terrific FlyerTalk free party a few months ago.

Just a suggestion, perhaps you all can take that into account before you go off and book this all year or press them to honor it. These are good folk, they "did us right".

Good intentions in this post.. unfortunately, there will always be the same 3-4 people who book ridiculous itineraries.

Well, I'm assuming this is a brilliant promotion that Hyatt/Andaz has cooked-up to entice holiday visitors. :)

I've just booked a few dates in Nov/Dec, inlcuding Christmas/New Years. The hyatt.com booking engine lists the normal rates, but down below is the "WeHo Ho Holiday" rate. The rate details explain there is a $50 Hyatt Gift card and complementary valet parking included in the rate...of $0. That's quite a gesture of Holiday Spirit--many thanks!!!!

how did you find this btw? I'm always interested in the how-it-was-found angle so i can get better at finding these myself to share with the group. Were you browsing for a stay here randomly and found it?

...sheer luck. I was thinking about booking a stay at the Andaz and noticed the rate.

Now if only I can find that $400 fare to Asia/Europe that's upgradeable with a UA SWU! :cool:

I like a good deal like the next guy, but I want to remind people here that these are the very folks who threw us all a terrific FlyerTalk free party a few months ago.

Just a suggestion, perhaps you all can take that into account before you go off and book this all year or press them to honor it. These are good folk, they "did us right".

Thank you for posting this. Yes the Hyatt event was amazing (due mostly to Hyatt corporate).

So, please book dates that you could really use (I booked 2 reservations myself) but I'm not sure what they'll do to honor - last time there was a rate mistake similar to this was the HR Philadelphia and it was honored. However, this one seems to be more of a non-appearing rate rather than a $0 rate.

I do know the property and the Sunset Suite is the only "true" suite in the property there are several Junior Suites that are in the front corners of every guest room floor of the property.

I was able to book it :)

thanks!

but now I do think its closed ?

Another note - I checked on some of my confirmations (of other reservations that I have at Hyatt) - and the "C" notation in the rate is the one that is usually used for award stays using points.

I might be out in LA from 12/28-01/02, but can't find any of these rates...are they gone?:confused:

but now I do think its closed ?

Nope, still working here (Feb 1st - Feb 8th for example)

Somehow I can see that they "might" honor a regular room but not the Sunset Suite which is why I didnt even book it from the start on.

I might be out in LA from 12/28-01/02, but can't find any of these rates...are they gone?:confused:

Doesn't seem to appear for your dates, but seems to appear for other dates further into the future ... hasn't gone yet.

Still bookable. Thank you OP.

Just booked one room for March. Rate still there. Thanks OP ^

Somehow I can see that they "might" honor a regular room but not the Sunset Suite which is why I didnt even book it from the start on.

Same feeling here. Booked a View King.

Booked the Sunset Suite for 3 nights in Jan.

Lets see what happens? Are they going to honor all rooms/suites? Diamond vs. Platinum vs. no status?:D

I guess for the FTers who could not make the party, The hotel is providing FTers rooms for next to nothin .:D Keep on booking , Hyatt is a big corporation with deep pockets.. At least us FTers are taking up unsold rooms and providing employment for the staff..

This is probably a promo related to their IPO.

;)

Somehow I can see that they "might" honor a regular room but not the Sunset Suite which is why I didnt even book it from the start on.

Somehow I can't see them honoring any of the $0 rates ... though I'm hoping they'll offer a deeply discounted rate. The Andaz wouldn't be my first choice of hotels in LA, but if they offer a special discount then I'm sure I'll be tempted away from one of their competitors.

Hopefully this can work out beneficial for us and them!

For those of you who booked the Sunset Suite:

On the reservation, it says that it has a balcony.

According to the hotel website, only the Pentouse has a balcony.


Is there a chance that they also screwed up on the room types offered online?:(

Just checked my reservations online, and they've re-priced to indicate what I presume is the regular rate. The area that was blank for rate info, now has real rate info.:eek:

deal is gone now...I guess they found out this amazing deal.
Hope they honor 11 cents rate.

Somehow I can see that they "might" honor a regular room but not the Sunset Suite which is why I didnt even book it from the start on.

Interesting. I booked the suite, so I can negotiate down to a regular room when they squawk.

Just checked my reservations online, and they've re-priced to indicate what I presume is the regular rate. The area that was blank for rate info, now has real rate info.:eek:
Same for me. $445/night.

deal is gone now...I guess they found out this amazing deal.
Hope they honor 11 cents rate.

+1

Prices are now posted for the WEHO HO.

Wonder when the emails will come?

Just checked my reservation and rate has been adjusted.

I guess its a "no go" even if you booked.

Same feeling here. Booked a View King.

In the end they can still charge me for parking and room service which I will gladly pay so they will make a few $$$ after all.

Just checked my reservation and rate has been adjusted.

I guess its a "no go" even if you booked.

Lets see how they do with the print outs with the zero rate. Well the ones that did. I only did it on one.

Now says :

Rate Information: 300.00 USD per Night/per Room
2140.00 USD Total Per Room
14.00% occupancy tax
CA TOURISM FEE:.11CENTS PER RM PER NT USD CA TOURISM FEE:.11CENTS PER RM PER NT

my rate adjusted as well... haven't received an email...
oh well... ( i do have a confirmation showing a $0.00USD rate)

I booked some nights that I'll be in the LAX for connecting flights and such. It should be interesting to see how it's handled. No Sunset suite, though. Each reservation printed out at the time of booking.

I was so excited about the $50 gift card included too. :)

Well, Friends, it was delightful sharing such a thrilling Friday evening with you. I trust the emails will be arriving before I wake up. Nitey-nite!

I'm very curious how they'll handle this.

they would offer something right? :)

Wow, the hotel's GM was the GM at the PH in DC before.:)

Let's hope he does the right thing!

Well, I'm assuming this is a brilliant promotion that Hyatt/Andaz has cooked-up to entice holiday visitors. :)

I've just booked a few dates in Nov/Dec, inlcuding Christmas/New Years. The hyatt.com booking engine lists the normal rates, but down below is the "WeHo Ho Holiday" rate. The rate details explain there is a $50 Hyatt Gift card and complementary valet parking included in the rate...of $0. That's quite a gesture of Holiday Spirit--many thanks!!!!

I blame whomever read this here then put it on slickdeals for the hyatt becoming quickly alerted. This forum should be off limits to non-members. :(

+1

Prices are now posted for the WEHO HO.

Wonder when the emails will come?

I JUST got my emails telling me I've changed my reservation and as such the new rate is reflected. They can't do that can they- change your reservation for you with a new rate??? They have to either cancel your reservation or honor it, but they can't try to slip in a rebook at a higher rate seamlessly- that's bait and switch.

Im afraid to say that the fare is GONE now.
Also I've just recieved my "new rates" about 300 $ over the original booked rate. This is unacceptable! :)
So..... what's next?

I JUST got my emails telling me I've changed my reservation and as such the new rate is reflected. They can't do that can they- change your reservation for you with a new rate??? They have to either cancel your reservation or honor it, but they can't try to slip in a rebook at a higher rate seamlessly- that's bait and switch.

No email here.

But I did shoot an email to the GM.

No email here.

But I did shoot an email to the GM.

that's ballsy. I can't decide whether it's better to wait a few weeks for everything to die down and get quiet and THEN email asking what is up with the bait and switch, or politely contact the GM now. hmmm....

I JUST got my emails telling me I've changed my reservation and as such the new rate is reflected. They can't do that can they- change your reservation for you with a new rate??? They have to either cancel your reservation or honor it, but they can't try to slip in a rebook at a higher rate seamlessly- that's bait and switch.

that is not good.

I would be curious to know if anyone manages to get a compromise from the hotel.

they should do something.

My online reservation has been changed to insert a new rate in ($245 per night). Kind of sneaky, I'll make sure to let them know that's not the right way to handle this, but I'll probably just change to my (much lower) corporate rate...

+1

Prices are now posted for the WEHO HO.

Wonder when the emails will come?

Like 1 poster mentioned, they will probably just send you an e-mail stating that you have requested for a rate change. :mad:

FYI - The Sunset Suite is the Penthouse suite. There is only 1 on the hotel.

I know that some airlines honour these irregularities, but not always. Good luck to those who try...

In the email I mentioned the HR PHL's mistake and that they honored it.

Do the same.

politely contact the GM now. hmmm....

Maybe, it would be better if we flood him with emails tonight.

Like I said, this is the guy from the PH DC. He has to be thinking of image and service.

THE BIG LIE

Hello from Andaz West Hollywood,

We have received your request to change your reservation. Your new reservation details are below. Because of your request, your pre-scheduled activities have been cancelled. To reschedule these activities or view your updated itinerary, simply visit
Andaz e-host.

We look forward to welcoming you to Andaz West Hollywood.

Warm Regards,

Michel Morauw
General Manager, Andaz West Hollywood

THE BIG LIE

Hello from Andaz West Hollywood,

We have received your request to change your reservation. Your new reservation details are below. Because of your request, your pre-scheduled activities have been cancelled. To reschedule these activities or view your updated itinerary, simply visit
Andaz e-host.

We look forward to welcoming you to Andaz West Hollywood.

Warm Regards,

Michel Morauw
General Manager, Andaz West Hollywood

Is this a mass email? Where is it coming from?

I think its bad for them to lie in such a way. Its not going to look good for the hotel if this reaches Corporate.

I have yet to receive any such cancellation email.

however my rate did change :td:

Maybe, it would be better if we flood him with emails tonight.

Like I said, this is the guy from the PH DC. He has to be thinking of image and service.

what exactly is the PH DC?

Is this a mass email? Where is it coming from?

Actually it is. Both of my bookings were "modified" this way... Michel Morauw's Way :td:

Is this a mass email? Where is it coming from?

I think its bad for them to lie in such a way. Its not going to look good for the hotel if this reaches Corporate.

I'm 99.9% positive that this is illegal. They either have to cancel and acknowledge that THEY canceled or honor the booking. They can't send an email falsely implying the customer has requested a change. That's garbage.

what exactly is the PH DC?

Park Hyatt, Washington DC.:)

Park Hyatt, Washington DC.:)

Perfect. Just what I thought. I'm from DC, I've been in that hotel. This is promising. Sending off my polite little letter now...

I'm 99.9% positive that this is illegal. They either have to cancel and acknowledge that THEY canceled or honor the booking. They can't send an email falsely implying the customer has requested a change. That's garbage.

agreed... they should not say " at your request"... not kosher :td:

Nothing real will happen for day or weeks, I'd guess. These types of deals have happened many times before. Don't obsess about it, sit back, relax, and see what happens.

It's an automated email, sparked by a rate change either by the guest, customer service or the hotel.

It's an automated email, sparked by a rate change either by the guest, customer service or the hotel.

Good to hear, as I havnt got mine yet.

This means that most likely the GM is not yet aware of this crap.

I am very surprised they behaved like this

I have only ever booked 3 really cheap rates
the hilton conrad BKK 20US for a suite

the 1 bart a night Phuket holiday inn and the Moorea Hilton

all were honored fully and gracefully.
I am surprised they did not either offer to give x nights at the 0 rate or at least a hyatt gift card:cool:

I am very surprised they behaved like this

I have only ever booked 3 really cheap rates
the hilton conrad BKK 20US for a suite

the 1 bart a night Phuket holiday inn and the Moorea Hilton

all were honored fully and gracefully.
I am surprised they did not either offer to give x nights at the 0 rate or at least a hyatt gift card:cool:


I agree. A gift card even if just a small amount, would at least be a tangible apology, and could make me actually want to pay for those nights -- or some of them anyways :)

I am very surprised they behaved like this

I have only ever booked 3 really cheap rates
the hilton conrad BKK 20US for a suite

the 1 bart a night Phuket holiday inn and the Moorea Hilton

all were honored fully and gracefully.
I am surprised they did not either offer to give x nights at the 0 rate or at least a hyatt gift card:cool:

I dont who is the decision maker late on a Friday night. Lets hope its not the GM.

I doubt anyone with real Hyatt experience would just change the rates, knowing that it would cause the guest to get an email saying that he/she had requested the change.

Just called the hotel to speak to the General Manager..Was told he works Mon-Fri .. They said they could put me through to his voice mail..I declined..He is gone for the weekend .. The front desk person said the manager on duty is on lunch..I did not say anything about WHY I WAS CALLING..
If they do not want to honour my 27 nights, They can BUY them back at at 50 % of the rate they are now showing on there site..
HYATT should HONOUR the rate or pay COMPENSATION..

Looks like the party is over. I'll update the thread title to reflect that the deal is dead.

--jpdx, Hotel Deals Moderator

Just called the hotel to speak to the General Manager..Was told he works Mon-Fri .. They said they could put me through to his voice mail..I declined..He is gone for the weekend .. The front desk person said the manager on duty is on lunch..I did not say anything about WHY I WAS CALLING..
If they do not want to honour my 27 nights, They can BUY them back at at 50 % of the rate they are now showing on there site..
HYATT should HONOUR the rate or pay COMPENSATION..

:D:D:D:D:D:D:D:D:D

This just made me rotflmao.....ok maybe not, but i did giggle at the 27 nights. This is why men rule the world- you guys are so freakin ballsy! I felt brave enough booking just 3 nights and then emailing the gm and dropping some local DC references with my measley 3 reservations trying to get them honored. But 27??? heehee

[QUOTE=Raffles longhaul;12782500]The front desk person said the manager on duty is on lunch..I did not say anything about WHY I WAS CALLING..
[QUOTE]

Lunch? Was the front desk person high on crack when he talked to you?

10:15 PM in LA.

If they do not want to honour my 27 nights, They can BUY them back at at 50 % of the rate they are now showing on there site..

And if they refuse your kind offer?

If they do not want to honour my 27 nights, They can BUY them back at at 50 % of the rate they are now showing on there site..
HYATT should HONOUR the rate or pay COMPENSATION..

I dont remember what hotel it was, but it was at DFW, had a mistake on their Presidential Suite.

They honored first night only for all reservations.

Did you book 27 nights in the Sunset Suite?

I dont remember what hotel it was, but it was at DFW, had a mistake on their Presidential Suite.

They honored first night only for all reservations.

Did you book 27 nights in the Sunset Suite?

7 nights in the Sunset Suite and 20 nights in the King Suite..
Also part of the deal is free parking for each night, which I want to trade or give away on coupon connection, or SELL BACK TO THE HYATT..:D

I also noticed that the GM replies to all Tripadvisor reviews, which is a good sign.

I am sorry, if I seem a little too optimistic about the GM fixing this. I know several Hyatt GM's in Europe who are amazing people, so I have hopes.

Maybe the sales coordinator at the property entered the incorrect rate, and is currently suffering a nervous breakdown looking at all your reservations and trying to change them before the GM notices?

Either way, argue your point, but ask nicely. Tends to get u further. In Australia we mention the Trade Practices Act, I'm sure that mentioning your equivalent would assist yr argument.

https://www.hyattwebin.com/:D

Lunch? Was the front desk person high on crack when he talked to you?

10:15 PM in LA.

some of us here work non-traditional business hours... evening/graveyard/early morning/all shifts

some of us here work non-traditional business hours... evening/graveyard/early morning/all shifts

I have worked graveyard at a hotel, but I would not tell a caller that I am having lunch at midnight.

Plus, we always ate around 1-3 AM. I would not let my staff eat at 10:30, there are still some customers about and about that need attention.

Just one last thought and reminder.

These people paid probably $25,000+ plus for a terrific party for all FlyerTalkers who wanted to come. No strings attached. They did this just a few months ago. When we arrived there was top-notch wine, a huge food spread. They flew in people from Andaz corporate and Hyatt corporate and the people from the hotel were there and were very kind.

They went out of their way to talk to us. They took us on tours of the hotel in small groups. We ended up on the rooftop terrace overlooking the strip, where they had an open bar with amazing cocktails. There were huge spreads of shrimp, sushi, etc.

We were then taken into the grand ballroom where there was a full dinner. Carving stations and so forth. They gave every FlyerTalker who came a gift bag with a $100 Hyatt gift card, a bottle of nice wine, a personalized book and a $50 dinner certificate. One of us got a free trip to the London Andaz, air included.

I just want to urge those of you that are falling out of your seat to "get" these people on this technicality of the fact of their kindness to other FlyerTalkers in the very recent past.

Please think about the FlyerTalker community as a whole and factor that into your decision on how hard to press these people. This is an exceptional case of a specific property that was unusually generous to our "FlyerTalk family". I hate to see a group of people that were so generous, so kind to us as a community suffer, and just wanted to say that with the hope that you will consider as much as you decide how to handle this. Thank you.

Actually in retrospect, I mostly agree with you....and the poster right before you (theslib).

It seems like this is a property which has been good to FTers in the past, and Hyatt in general is a great brand with good people...so we should think about whether or not we should press the hotel on it.

Some poor person at the hotel is probably panicking about his/her mistake in posting that rate.

But part of the blame does rest with Hyatt....there is the principle of the thing...when a hotel makes a mistake they should honor it or try to make amends.

Simply changing the rate and not informing people, or telling the customer that the customer changed it is the wrong way to handle it.

Agreed.

was this a FlyerTalk Do or something? Do you have a link to the post about it? I'm surprised i never heard about it...

April 30, 2009 - Hyatt Flyertalk event - Andaz LA (http://www.flyertalk.com/forum/hyatt-gold-passport/924869-april-30-2009-hyatt-flyertalk-event-andaz-la.html)

April 30, 2009 - Hyatt Flyertalk event - Andaz LA (http://www.flyertalk.com/forum/hyatt-gold-passport/924869-april-30-2009-hyatt-flyertalk-event-andaz-la.html)

I guess my invitation got lost in my SPG mailbox. Sounds like y'all had fun.

We didn't say they are not good ppl. But IF and ONLY IF they are good, shouldn't they honor the rate:D

[QUOTE=thesilb;12782587][COLOR="Red"]


They went out of their way to talk to us. They took us on tours of the hotel in small groups. We ended up on the rooftop terrace overlooking the strip, where they had an open bar with amazing cocktails. There were huge spreads of shrimp, sushi, etc.

We were then taken into the grand ballroom where there was a full dinner. Carving stations and so forth. They gave every FlyerTalker who came a gift bag with a $100 Hyatt gift card, a bottle of nice wine, a personalized book and a $50 dinner certificate. One of us got a free trip to the London Andaz, air included.

I wonder if these good people at Hyatt offered free rooms to the FTers who may have had to much to drink ..

Relax, everybody. As I said 16-minutes into this "deal," the odds that a hotel is going to honor a zero rate is about zero.

Nobody is going to be staying at this property for nothing. The law does not require them to do it, and there would be no plausible business reason to give your rooms away to a flyertalk mob.

The only reason to have booked would be the hope that the property will toss out some sort of semi-valuable "goodwill gesture" when they re-price your reservation.

We are quality control consultants....



ROTHFLMAO! :rolleyes:



You can fool some of the people all of the time, and all of the people some of the time, but you can not fool all of the people all of the time.

Abraham Lincoln, (attributed)
16th president of US (1809 - 1865) @:-)

out of curiousity, did anyone get anything from the hotel (i.e. a compromise on the rate)?

If not, I'm going to cancel my reservation, as the "new" price is too high.

thanks

No email here, but online the new rate does show. There's also no way online for me to modify or cancel.... and I didn't really expect them to honor the rate, mostly, this is the first deal such as this that I found before it was gone and was curious :)

I don't know just how greedy some people got.....but I agree we do serve a type of quality control function. I also think we serve that function on the "best rate guarantee", as well. If a lower rate at another website is "too good" - I have seen the rate quickly withdrawn.....before "tons" of others can grab the rate, thereby possibly saving the company money. The advent of websites full of deal loving consumers (like FT, FW, SD) ups the ante for corporations when offers are 1)great, or 2)mistakes and are not caught quickly.

Should we receive a benefit of some type? I don't see why not. Probably no employee would look as diligently for "too good to be true" as some "deal lovers" do. For some, it's like a job, and the "pay" is a great savings in travel.

I booked 2 rooms for my birthday weekend. Do I feel good profiting from someone's loss? No. I will have to see what develops....probably another "staycation" for the big day. ;)

Still no email from them for me and my rez.

Still no email for me,but rate has been changed.

As to the employee who screwed up with the rates:

I know the GM is going to be very happy to find out about the mistakes from guests' emails instead of from his own staff.

I've had no contact, either, but for the confirmation email I received last night.

I sent an email to the manager mentioning that I did not choose to change my reservation to a higher rate and I have PDFs of the rate I booked. I suggest everyone else who intends to stay there to ask that they honor the rate that was booked.

Frankly, I'd have been happy with an appropriate call or email stating that it was a mistake and giving ME the choice of what to do with the reservation. Simply changing the terms without notification (no email for me) isn't OK.

Rate Information
975.00 USD Per Night/Per Room

1015.00 USD Total Per Room

Additional Charges:
14.00% occupancy tax

CA TOURISM FEE:.11CENTS PER RM PER NT USD CA TOURISM FEE:.11CENTS PER RM PER NT Room Description:
Weho Ho Holiday Sunset Suite
1 King Bed:Balcony:Living Room:Bedroom:View:
Free Wifi:Non Alcoholic Minibar:Local Calls:

Rate Description:
Weho Ho Holiday

Cancellation Policy:
Cancel By 3pm PST 24hours Prior To Arrival, Suites 72hours


wow.. harsh

The bickering over ethics is off-topic and needs to stop. I'm sure some of you are disgusted by the greed of some FTers, while others are salivating over the compensation they're entitled to for the deep pain caused by Hyatt's refusal to let them stay in a presidential suite for the next six months. These threads always cause the emotions to go high. However, please try to keep this thread on topic.

--jpdx, MR Moderator

Frankly, I'd have been happy with an appropriate call or email stating that it was a mistake and giving ME the choice of what to do with the reservation. Simply changing the terms without notification (no email for me) isn't OK.

You are absolutely right!

They should either honor the reservations, cancel them, or provide an alternative.

Just changing the price with only some of us even getting the email is NOT GOOD!

The guy who probably entered this error rate should not get in any trouble. Nobody is perfect and as an employer I can not expect that no accidents ever happen. Thats what insurance is for and if insurance is not available than you just have to deal with it another way. I'm sure labor laws do not allow firing an employee because of such a thing if entering the misinformation wasnt intentional.

The guy who probably entered this error rate should not get in any trouble. Nobody is perfect and as an employer I can not expect that no accidents ever happen. Thats what insurance is for and if insurance is not available than you just have to deal with it another way. I'm sure labor laws do not allow firing an employee because of such a thing if entering the misinformation wasnt intentional.

He should not get fired for entering wrong rates. However, trying to change them is a haphazard way and not calling the GM to inform him is a different story.

However, trying to change them is a haphazard way and not calling the GM to inform him is a different story.

How do you know the GM is not completely aware of this and authorized the rate change as a quick fix until they could fully address the issue?

He should not get fired for entering wrong rates. However, trying to change them is a haphazard way and not calling the GM to inform his is a different story.

Do we know if this was done by the same person ?

And as for calling the GM... this thing went on until midnight so maybe not the best time to call your boss. We dont know whats going on behind the scenes.

I expect that we will hear from the hotel one way or the other which is why I personally did not get in touch with anyone. I havent recieved any other email than my confirmation yet.

A zero $ price is very unlikely IMHO as there is no payment at all involved. Thats one of the reasons why I "only" reserved a King View room.

And as for calling the GM... this thing went on until midnight so maybe not the best time to call your boss. We dont know whats going on behind the scenes.



True. We will just have to wait and see.

How do you know the GM is not completely aware of this and authorized the rate change as a quick fix until they could fully address the issue?

I dont, but I dont think anyone who knew that an email saying that the guest requested the change would be sent would approve it.

Plus, uploading the correct rates online and changing existing reservations are two different things.

There are issues we'll just have to agree to disagree.

You disagree that most FTers are NOT out to "get" anyone? Well, perhaps you have knowledge that I don't have about everyone's personal intent. I am certainly not out to "get" Hyatt. I WOULD like an acknowledgement and apology if it was an error.

However, I don't see how you can disagree with my statement about taking advantage of a publshed rate on a public website, since that is fact.

Please take note that not everyone on FT is dishonest enough to book what common sense says is an error:

A number of hotel chains have sponsored giveaways or special deals for rooms at ridiculously low rates. Perhaps these were loaded in anticipation of some special promotion? Unlikely, but "common sense" says one could not possibly know with certainty. And, in my view, few people have the moral luxury of slandering others as 'dishonest.":td:

Just for the record: For what reason should a luxury hotel offer a package (including a $ 50 Hyatt Gift Card) for nothing if all other rates are reasonable priced, in particular your conformation mail includes a "C" notation instead of $ in your rate?

See above. For the record, I have no idea what the "$C" means. It certainly did not say "error." One could assume it's because of some promotional rate or IT/email anomaly.

I see these bookings for the sole purpose of later arguing and trying to squeeze out some bennies.

How outsiders see it is irrelevant. Until someone has PROOF that this was an error or until Hyatt acknowledges it, I see this as an unexplained anomaly.


It might be the minority of members, but there are some who


enjoy traveling,
take advantage of legitimate offers and
complain about the times that airline and hotel companies aren't living up to their promises.


Nothing about this rate issue is inconsistent with your list.

For further reading: Larry Selden/Geoffrey Colvin: Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock (http://www.amazon.com/Angel-Customers-Demon-Discover-Turbo-Charge/dp/1591840074)

Please note Amazon’s*) policy about misprints (http://www.amazon.com/gp/help/seller/shipping.html?ie=UTF8&seller=A3W1L25DQWUVN0):

The company is not responsible or obligated to honor any price or quantity misprinted (or mispriced) on any website our products may be found on. Errors can and do occur despite best efforts to avoid them. Prices, quantities and terms listed on the Site are advertisements only. They are not offers to contract. Any purported purchases made by you on the website remain subject to review and acceptance by the company.

*) This is what priceline ( http://www.priceline.com/privacypolicy/terms_en.html#section15 ) say to pricing errors:
We endeavor to publish and maintain accurate prices and information for the services we offer, including but not limited to our Name Your Own Price® services. Our Providers provide us with the price and other information related to these services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from our Providers, we retain the right to refuse or cancel any Requests placed for such service. We shall have the right to refuse or cancel any such Requests whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect Provider information, we will promptly issue a credit to your credit card account in the amount of the charge.

I am sure there are disclaimers and fine print to justify anything.*

*BTW, your reading this post absolves me of any culpability for errors or misstatements. :rolleyes:

I sent an email to the hotel saying that I've made no changes on my original booking and got this as response:

Dear Mr. XXXXX:

Thank you for your message to Hyatt Hotels & Resorts. It is my
pleasure to assist you.

I apologize for the confusion with your reservation. There was no
actual change with your reservation. There was a request to send you
a email confirmation. The system recognized this request but also
noted it as a change to the reservation. Please note that there has
been no changes to your original reservation.

I look forward to a future opportunity to assist you. Thank you for
choosing Hyatt.

Sincerely,

Cheryl
Hyatt Sales Representative

Thoughts??

I sent an email to the hotel saying that I've made no changes on my original booking and got this as response:

Dear Mr. XXXXX:

Thank you for your message to Hyatt Hotels & Resorts. It is my
pleasure to assist you.

I apologize for the confusion with your reservation. There was no
actual change with your reservation. There was a request to send you
a email confirmation. The system recognized this request but also
noted it as a change to the reservation. Please note that there has
been no changes to your original reservation.

I look forward to a future opportunity to assist you. Thank you for
choosing Hyatt.

Sincerely,

Cheryl
Hyatt Sales Representative

Thoughts??

Did you email Hyatt Corporate or the hotel itself?

I have not heard back from the GM.

When I booked my free night at the summerfield El Segundo it also showed $C as the amount so I would consider it a promotional pricing.

Did you email Hyatt Corporate or the hotel itself?

I have not heard back from the GM.

As stated above the General Manager is off for the weekend. Not very uncommon and the earliest anyone will get a response from him is late monday I would say.

Do your printouts really say "$0"? I only got the website rate page to display it (and only after selecting a room, then backpaging to the rate page). The email confirmation says "$C" and the goldpassport.com upcoming stays shows no rate info at all.


For the record, I have no idea what the "$C" means. It certainly did not say "error." One could assume it's because of some promotional rate or IT/email anomaly.


GAME!





I JUST got my emails telling me I've changed my reservation and as such the new rate is reflected. They can't do that can they- change your reservation for you with a new rate??? They have to either cancel your reservation or honor it, but they can't try to slip in a rebook at a higher rate seamlessly- that's bait and switch.


SET!


I sent an email to the hotel saying that I've made no changes on my original booking and got this as response:

Dear Mr. XXXXX:

Thank you for your message to Hyatt Hotels & Resorts. It is my
pleasure to assist you.

I apologize for the confusion with your reservation. There was no
actual change with your reservation. There was a request to send you
a email confirmation. The system recognized this request but also
noted it as a change to the reservation. Please note that there has
been no changes to your original reservation.

I look forward to a future opportunity to assist you. Thank you for
choosing Hyatt.

Sincerely,

Cheryl
Hyatt Sales Representative

Thoughts??


MATCH!


As the OP of this "deal" has observed above in several of his posts -- and which others have confirmed and which I have reproduced above -- none of the e-mail confirmations confirmed a $0.00 rate. Rather, only a $C rate, which the OP states is either a promotional rate or an IT/E-mail anomaly.

Others have related above that a subsequent e-mail confirmation now shows the "true" rate, and when another FTer requested to know why they were sent another e-mail, Hyatt has responded that there was no rate change from the $C rate, only that there was a request for a second e-mail to confirm that rate.

It would appear, that Hyatt is going to take the position that the $C rate confirmation that you received is properly reflected in the subsequent e-mail and since your leader has stated that he had know idea what $C means, I think that Hyatt has taken the only appropriate step it could -- to advise all of you just what $C meant!!!! :p :p :p :p :p

Therefore, no change in your rate, just an e-mail to explain what that rate truly is! :D :D :D :D

GAME!


SET!


MATCH!

:D

Twas a bit one sided in the end.

Better luck next time guys...oh and just one thing...try not to be so greedy in future. It's the greedy ones who spoil it for the sensible ones. :td:

Well, from the printout of the comfirmation right after the reservation have been made, it clearly stated under the RATE INFORMATION section/ Daily Rate: 0.00 per Night per Room Total Rate: 0.00 per Room. Ya I'm wondering what's that mean!!!:D

:D

Twas a bit one sided in the end.

Better luck next time guys...oh and just one thing...try not to be so greedy in future. It's the greedy ones who spoil it for the sensible ones. :td:

What is this, high school? I thought I was on MySpace by mistake, lol.

What is this, high school?

With the amount of naivety shown in this thread you could well be right. :D

if the employee doesn't get fired, then what is an appropriate punishment for negligence that could have cost the company thousands of $$$??

even if there should be an IT system in place that checks rates, the employee(s) still have to do their job without it.

i am wondering what type of (hopefully creative) punishments or reprimands folks have in mind. :D

Perhaps a year reading the whiners on this forum :-)

if the employee doesn't get fired, then what is an appropriate punishment for negligence that could have cost the company thousands of $$$??

Punishment for what ? Errors happen and if theres no backup system in effect then I would say it's Hyatts own fault or any other employers in this matter. If I want to be 100% sure that nothing happens I have to either get insurance or assign an extra line of security like a second employee to doublecheck every action one takes.

Punishment for what ?

for not doing your job properly? there's usually consequences for that.

[QUOTE=NJUPINTHEAIR;12783602]ROTHFLMAO! :rolleyes:

@:-)

Yes, FT does serve as quality control for the travel industry. You obviously aren't aware of the impact of the very high profile Alitalia Cyprus deal. Airlines are more careful now that they realize they could lose millions in lost revenue or bad publicity. And airlines and hotels are more careful about low price guarantees due to FT and other sites such as SD and FW.

Punishment for what ? Errors happen and if theres no backup system in effect then I would say it's Hyatts own fault or any other employers in this matter. If I want to be 100% sure that nothing happens I have to either get insurance or assign an extra line of security like a second employee to doublecheck every action one takes.

^ +1

The vast majority of errors are the result of poor training, poor systems or lack of oversight - all three are management mistakes. We're not taking about a little Mom & Pop shop - these are substantial businesses who should deploy enough resources to prevent these types of mistakes. Maybe if they spent less money on feting a handful of FT members and more on their employees, they would not be faced with this problem.

if the employee doesn't get fired, then what is an appropriate punishment for negligence that could have cost the company thousands of $$$??

even if there should be an IT system in place that checks rates, the employee(s) still have to do their job without it.

i am wondering what type of (hopefully creative) punishments or reprimands folks have in mind. :D

I think it depends on how many times this has happened before. I am one of two traders at my firm and mistakes are made all the time, most of the time I catch them but sometimes I dont. We also have safeguards to catch obsene trades but that doesnt always work either. Luckily we have never had a trade error that cost our company a substanial amount of money but if we did thats why we have E&O insurance.

Bottom line, mistakes happen but the company should own up to the mistake, take care of it, and be up front with the client.

This forum should be off limits to non-members. :(

You might not be aware this topic has been discussed before (at least in terms of the Mileage Run forum). It was shortly before you registered for FT. I can't recall anyone ever asking to have the Hotel Deals forum closed off. Talk Board decided to leave Mileage Run open to everyone, so I wouldn't expect them to treat Hotel Deals any differently. Mileage Run has a lot more activity.

Proposal: Restrict Access to the Mileage Run Forum (http://www.flyertalk.com/forum/talkboard-topics/839290-proposal-restrict-access-mileage-run-forum.html)

Vote Complete: Motion Failed-Restrict access to Mileage Run Deals to logged-in users (http://www.flyertalk.com/forum/talkboard-topics/866063-vote-complete-motion-failed-restrict-access-mileage-run-deals-logged-users.html)

If you want the TalkBoard to vote on restricting the Hotel Deals forum, you'll need to start a thread in the Talk Board forum and get someone there to sponsor a motion. Take a look at the threads I linked and maybe you can use some of the information there to make your case.

I am certainly not out to "get" Hyatt. I WOULD like an acknowledgement and apology if it was an error.

But there are others here looking to cash in. Looks like this offer would work out to over $13,000 at 50% of the rate now.


If they do not want to honour my 27 nights, They can BUY them back at at 50 % of the rate they are now showing on there site..

But there are others here looking to cash in. Looks like this offer would work out to over $13,000 at 50% of the rate now.

People looking to Ca$h Out is not New, just look at any of the old threads with Mistake or Error rates and youd read what you read in this thread

I didnt get in on this , nor any Hotel or Airline error price either,YET

But as far as this Hotel or Hyatt being so called FT friendly. Well those who participated in it I can understand if they didnt get in on this, but anyone who wasnt there no reason for them not to have done it ,IMO.

Heck accordingly then no one should Ever get in on a *W/SPG error/mistake due to *W having 2 Lurkers on FT, and CO as well with Scott being on here besides the DOs CO has had over the past few yrs. At this rate no one will ever be able to partake in the goodies

Now to those who wish to make them pay dearly to buy what they have back, well all I can say is time will tell. Lately it seems the norm has become to allow 1 night at the error rate and everything else is CXed.Thats 1 night and not 1 night per res. A few yrs ago you would have gotten alot more or at least a better offer

So what should we do now? I see the corrected rate in my reservation on hyatt. I don't really want to get charged that much on my credit card.

I doubt anything will be done at all for at least a couple of days.
I think wait and see if anyone is contacted and go from there.

all this speculation of people getting fired and who is to blame.

all a bit premature.

has anyone's card been charged for the full amount yet?

Yes, FT does serve as quality control for the travel industry. You obviously aren't aware of the impact of the very high profile Alitalia Cyprus deal. Airlines are more careful now that they realize they could lose millions in lost revenue or bad publicity. And airlines and hotels are more careful about low price guarantees due to FT and other sites such as SD and FW.

You are right I don't know of the "high profile" deal you speak of, nor do I care to learn of it. For that matter, I do not think of myself so self-important to annoint myself as a monitor of the travel, or any other industry.

Heck, I am having a hard enough time trying to be a quality control agent on this board so that I can keep some poster's greed in check, let alone me a "quality control agent" for the travel services industry! :D

With respect to your invoking Slick Deals.net or Fatwallet.com, I will just note what many on that site state when a certain offer is pulled by the offeror -- the Fat Wallet effect.

I just wish that for once, a travel purveyor has the cajones to stand up to the greedy self-righteous individuals who inhabit this thread and tell them to buzz off, and that if a so-called travel writer writes disparigingly of it, for them to sue them for business libel.

However, I don't think that many a travel writer will take such a tack if there is a bit of sensible push back on such obvious mistakes. I have said it once and I will state it again, a unilateral mistake is sufficient grounds for voiding a contract, no matter what your arm chair attorneys might pontificate.

I use virtual cc numbers (thru Citi) for these types of rezs. If accounts are charged full amounts, dispute with email confirmation and charges will be reversed.

Until we hear more from Hyatt and/or the hotel, please stop the speculation, bickering and worry. Reading the thread for possible updates is exhausting with these debates.

So who is the first to check in? Bring your printout of the comfirmation the one right after you made the reservation with the rate 0.00 on it and see what happen

I use virtual cc numbers (thru Citi) for these types of rezs. If accounts are charged full amounts, dispute with email confirmation and charges will be reversed.

Until we hear more from Hyatt and/or the hotel, please stop the speculation, bickering and worry. Reading the thread for possible updates is exhausting with these debates.

OK - good luck to FTers who booked this.

My confirmation is for Dec 4th.

where can we find the manager's email address?

You are right I don't know of the "high profile" deal you speak of, nor do I care to learn of it. For that matter, I do not think of myself so self-important to annoint myself as a monitor of the travel, or any other industry.

Heck, I am having a hard enough time trying to be a quality control agent on this board so that I can keep some poster's greed in check, let alone me a "quality control agent" for the travel services industry! :D

With respect to your invoking Slick Deals.net or Fatwallet.com, I will just note what many on that site state when a certain offer is pulled by the offeror -- the Fat Wallet effect.

I just wish that for once, a travel purveyor has the cajones to stand up to the greedy self-righteous individuals who inhabit this thread and tell them to buzz off, and that if a so-called travel writer writes disparigingly of it, for them to sue them for business libel.

However, I don't think that many a travel writer will take such a tack if there is a bit of sensible push back on such obvious mistakes. I have said it once and I will state it again, a unilateral mistake is sufficient grounds for voiding a contract, no matter what your arm chair attorneys might pontificate.

Not to worry, I believe that PriceLine already simply CXed all the reses on an Error rate they had, w/o giving anyone anything. Although I think they were wrong since if I made a mistake and put in the wrong date or zone and won something theyd say Tough luck, you're SOL, so if they made a mistake it should likewise be SOL on them, but thats just with PL.

I think Orbitz and/or Expedia also gave nothing to those who booked a wrong rate/fare , although yrs ago they did honor them.

But these are 3rd party sites and I feel they dont need to honor them or give anything if they dont, BUT at teh same time if a person makes a mistake with the res they made they too should beable to back out w/o any penalty. It should be a 2 way street, which all too often its not.

where can we find the manager's email address?

It is in the format FirstName.LastName@hyatt.com

Plug in the name from your confirmation email, I dont want to post it here.

where can we find the manager's email address?

for those of you who didn't get the confirmation e-mail, it's

Michel Morauw
General Manager, Andaz West Hollywood

follow him on twitter

http://twitter.com/onsunset

Just a reminder that we need to keep the thread on topic and discuss the actual mistake rate.

Thanks,

MileageAddict
Moderator

Contrary to various puerile and uninformed postings here, Andaz' GM has chosen to respond with professionalism and class. He has acknowledged the error and has made a generous offer to honor confirmed reservations. Others who emailed him will likely get the same response. :cool:

Contrary to various puerile and uninformed postings here, Andaz' GM has chosen to respond with professionalism and class. He has acknowledged the error and has made a generous offer to honor confirmed reservations. Others who emailed him will likely get the same response. :cool:

The GM is a true class act, oh ye of little faith!

Could someone who has received a response from the hotel GM provide a copy of the details of his response in the thread?

Could someone who has received a response from the hotel GM provide a copy of the details of his response in the thread?

+1, ill email him later today.

Could someone who has received a response from the hotel GM provide a copy of the details of his response in the thread?

I'd rather not post it out of privacy concerns. If you email him as I did (politely and respectfully explaining the situation) I'm sure you'll get a similar response. The salient issue seems to be if you have a confirmation with a $0 rate on it. I was able to get one from the website before the error was corrected. Obviously, YMMV.

I have not heard back from the GM and was one of the first to email him on Friday night.

My reservation is still showing the $975 rate per night.

For those that heard back from him, what is showing on your reservations?

I have not heard back from the GM and was one of the first to email him on Friday night.

My reservation is still showing the $975 rate per night.

For those that heard back from him, what is showing on your reservations?

The reservations stored on hyatt.com seem to have repriced. Hopefully you have screenshots/PDFs taken when you made the reservation. It's unclear what the hotel's position will be regarding the "$C" rate in the emailed confirmation.

Cheers.

Wow. If that is true and they honoring the original price that would be *truly* exceptional.

I just set an email about my reservation and the rate changing. I will be optimistic? ;) I really would love to go there, it looks amazingly nice. The reservations I made were with intention of actually going there.

I checked the Hyatt website and see they have changed my rate to one that is a great deal higher than $0/night. I certainly did not request any changes to my original reservation!

Will each of us have to write and ask that the original rate be reinstated....or will it happen without either written or verbal communication from us? They (The Andaz/Hyatt) would have a record of reservations made at the time of the $0 WeHo Ho Holiday promotion, wouldn't they?

I'd rather not post it out of privacy concerns. If you email him as I did (politely and respectfully explaining the situation) I'm sure you'll get a similar response. The salient issue seems to be if you have a confirmation with a $0 rate on it. I was able to get one from the website before the error was corrected. Obviously, YMMV.

I wrote him AND did so early- the same night it happened AND i have confirmation at the $0 rate also...but no reply from him yet. Bummer.

I wrote him AND did so early- the same night it happened AND i have confirmation at the $0 rate also...but no reply from him yet. Bummer.

I remember that you emailed him right after I did on Friday night.

I guess is going through a lot of emails right now, so I would wait another day or two to hear back from him.

On your original confirmation email does it $0 or $C?

I wrote him AND did so early- the same night it happened AND i have confirmation at the $0 rate also...but no reply from him yet. Bummer.

i spoke too soon. I received my reply from the GM's staff today [he is out of the office]. they are going to honor my $0 reservation. I have 3 separate reservations, but i only asked about and pressed for one of the three, not wanting to push my luck. yay.

I remember that you emailed him right after I did on Friday night.

I guess is going through a lot of emails right now, so I would wait another day or two to hear back from him.

On your original confirmation email does it $0 or $C?

my confirmations shows c$

I've been waiting on the sidelines to see how this would pan out. I put in the only time in the next six months I would be able to use it, six nights of spring break with the family, corner suite. If this is honored, I will have to spend a LOT of money at the hotel restaurant to make ammends.:D

I would e-mail the GM right away, but I'm at work, and that screen shot of the $0.00 confirmation is sitting at home on the laptop. Argghhh...

My e-mail confirmation also shows the $C. My understanding is unless you took the time to capture the reply online at $0.00, you don't have the documentation required to have your reservation honored at the $0.00 price.

I made an attempt to clean up this thread by hacking out the off topic discussion about ethics. Discussion is about the rate and the honoring of the rate. Period.

Thanks,

MileageAddict
Moderator

i spoke too soon. I received my reply from the GM's staff today [he is out of the office]. they are going to honor my $0 reservation. I have 3 separate reservations, but i only asked about and pressed for one of the three, not wanting to push my luck. yay.

Wow! Good on Hyatt. I would have booked if it were anywhere else. I don't really care for L.A. Sunset Suite?

Wow! Good on Hyatt. I would have booked if it were anywhere else. I don't really care for L.A. Sunset Suite?

I think some people mentioned booking in London and elsewhere, too.

Good to see that Hyatt/Andaz are honoring this - will shift my business to them in the future (even though I wasn't involved in this "offer").

I think some people mentioned booking in London and elsewhere, too.

Good to see that Hyatt/Andaz are honoring this - will shift my business to them in the future (even though I wasn't involved in this "offer").

I didn't try London because I have family there. If the NYC ones were taking reservations, I would definitely have booked though. ^

As someone who has been involved in multiple airline/hotel deals, I always print out, or PDF each page of a confirmation. This always seems to be the prudent thing to do, in case questions pop up.

Honestly, if they're going to honor them, then they should make you jump through too many hoops.

I didn't try London because I have family there. If the NYC ones were taking reservations, I would definitely have booked though. ^

I tried to book a room in London. Didn't see any special rates!

I tried to book a room in London. Didn't see any special rates!

Same here, they didn't even have the package posted.

Anyone else get an email back from the hotel?

I believe the WEHO part of the package means West Hollywood. This may have been a local promotion.

From other posts....apparently not.

I think some people mentioned booking in London and elsewhere, too.

Good to see that Hyatt/Andaz are honoring this - will shift my business to them in the future (even though I wasn't involved in this "offer").
I had booked London, showed zero on the screen, but as soon as the reservation was made, the full rate was there. I never got a snap of the initial screen with the zero. I canceled it.

For those of you who got a response from the GM, did your reservation rate changed back to $0 on hyatt.com?

Why not just make up one email and send it to all?

I sent him two emails and still nothing. Some have heard back from him,

Why not saying what they're offering??? :confused:

Does the manager know how many "zero" reservations there are? ;)

I'd get an email out to him, ASAP.

This would be truly unprecedented -- and astonishing. Hotels just don't do this. Heck, Marriott without even an apology cancelled our $60 NYC Residence Inn rezzies a year or so ago. And, of course, Hilton wouldn't even honor cheap (but not insane) PRICELINE "name your own price" reservations for Palm Springs!

This thread has had over 11,000 hits and so far its not very good PR for the Andaz.

1) They made a mistake on when posting rates (no problem there)
2) They attempted to change reservations and blamed it on the guest (I still have yet to recieve my change of reservation email).
3) They are NOT taking an official position on the issue and have replied to only a few emails.

This thread has had over 11,000 hits and so far its not very good PR for the Andaz.

1) They made a mistake on when posting rates (no problem there)
2) They attempted to change reservations and blamed it on the guest (I still have yet to recieve my change of reservation email).
3) They are NOT taking an official position on the issue and have replied to only a few emails.

Can we all simmer down and give the GM a couple of days to sort this out? I heard third hand that he wasn't even in the office today. Please cut him a bit of slack to work this out. He hasn't denied anybody, has he? My guess is that the rez's with the raised price were not the result of GM's decision but perhaps somebody lower trying to fix the problem "the easy way" instead of "the right way". Please chill out.

This would be truly unprecedented -- and astonishing. Hotels just don't do this!Unless you consider the precedent of HI Phuket 1 Baht,
the recent CP Venice .01 Euro, and many others....^

I really enjoy the unpredictability of these hotel deals....:D

Can we all simmer down and give the GM a couple of days to sort this out? I heard third hand that he wasn't even in the office today. Please cut him a bit of slack to work this out. He hasn't denied anybody, has he? My guess is that the rez's with the raised price were not the result of GM's decision but perhaps somebody lower trying to fix the problem "the easy way" instead of "the right way". Please chill out.

I understand that he is away, but why on earth was his staff authorized to return several emails sent to him, while leaving the rest of us wondering?

:DUnless of course you consider the prcedent
of HI Phuket 1 baht, the recent CP Venice .01 Euro,
and many others....^

I really enjoy the unpredicatability
of these hotel deals....

Correct me if I'm wrong, but there's never been a fact pattern like this where it's been honored. The rate was, basically, just missing.

The G.M. of the Andaz Hyatt Did work today and is still at the Hotel having dinner, but is of duty now..He will be in at 9 a.m. tomorrow..

Looks like the Hotel has taken down the WEHO HO promotion from there site..

Dont forget to claim your $50 gift cards for each reservation..

The G.M. of the Andaz Hyatt Did work today and is still at the Hotel having dinner, but is of duty now..He will be in at 9 a.m. tomorrow..



Pray tell, how do you know this?

If its true, I am far from impressed.

The G.M. of the Andaz Hyatt Did work today and is still at the Hotel having dinner, but is of duty now..He will be in at 9 a.m. tomorrow..

Looks like the Hotel has taken down the WEHO HO promotion from there site..

Dont forget to claim your $50 gift cards for each reservation..

It is my fervent hope that Hyatt Gold Passport reads this thread and re-considers the decision it seems to have made.

I think the above post is enlightening.

This thread has had over 11,000 hits and so far its not very good PR for the Andaz.

1) They made a mistake on when posting rates (no problem there)
2) They attempted to change reservations and blamed it on the guest (I still have yet to recieve my change of reservation email).
3) They are NOT taking an official position on the issue and have replied to only a few emails.

And, may I ask, do you think this thread is very good for FlyerTalk?

Yes, I know, there are a few countervailing voices out there like mine that thinks that this is quite excessive and craven and it is also apparent that many who have posted to this thread think we are at best stupid for not jumping on the bandwagon.

How do you think the general public will view this issue and feel about FT if this thead and the sentiments expressed by many here, ever comes to their knowledge?

And, may I ask, do you think this thread is very good for FlyerTalk?

Yes, I know, there are a few countervailing voices out there like mine that thinks that this is quite excessive and craven and it is also apparent that many who have posted to this thread think we are at best stupid for not jumping on the bandwagon.

How do you think the general public will view this issue and feel about FT if this thead and the sentiments expressed by many here, ever comes to their knowledge?

It has been asked several times that we do not discuss the ethics of this!!

However, I certainly think its bad for Hyatt (a company which I have supported and know many people who work for it).

It has been asked several times that we do not discuss the ethics of this!!

However, I certainly think its bad for Hyatt (a company which I have supported and know many people who work for it).

I have not discussed the ethics of this. I have merely asked how the general public will view this should they learn of the varying sentiments mentioned in this thread -- before the rejoinder from the Moderator not to go into the ethics of this.

I, too, support Hyatt as a company by patronizing their properties.

I, too, spend an inordinate amount of time here on FT, as well, and am concerned of how it may be viewed by others.

If it is any consolation to you, I often have been overruled on issues such as this. :(

Check out

http://www.flyertalk.com/forum/hyatt-gold-passport/993427-andaz-west-hollywood-security-problem.html

Posts 15 and 17 are quite interesting.

Check out

http://www.flyertalk.com/forum/hyatt-gold-passport/993427-andaz-west-hollywood-security-problem.html

Posts 15 and 17 are quite interesting.

Let's see. Post 15 indicates that the GM made good and does not state that the GM of the property was aware of the issues of the OP before he had to shake the trees to get a response, but does mention that he was gracious, etc. when he later learned of the incident.

The latter post expresses unhappiness with respect to this GM.

And yet, the OP to this thread calls this very same GM -- "a class act."

So your referencing the link above proves what exactly?

The G.M. of the Andaz Hyatt Did work today and is still at the Hotel having dinner, but is of duty now..He will be in at 9 a.m. tomorrow..

Looks like the Hotel has taken down the WEHO HO promotion from there site..

Dont forget to claim your $50 gift cards for each reservation..

Also with the WEHO HO promotion there is Free valet parking included for the duration of your stay.

Also with the WEHO HO promotion there is Free valet parking included for the duration of your stay.

Res ipsa loquitur.

Let's see. Post 15 indicates that the GM made good and does not state that the GM of the property was aware of the issues of the OP before he had to shake the trees to get a response, but does mention that he was gracious, etc. when he later learned of the incident.

The latter post expresses unhappiness with respect to this GM.

And yet, the OP to this thread calls this very same GM -- "a class act."

So your referencing the link above proves what exactly?

I am saying that the GM is not good at getting back to people.

The OP says that the GM is "class act". Of course, after you get someone from the Executive Office invloved, he would be.

I will gladly take this back and call him a class act, as soon as I hear from him.

I am saying that the GM is not good at getting back to people.

The OP says that the GM is "class act". Of course, after you get someone from the Executive Office invloved, he would be.

I will gladly take this back and call him a class act, as soon as I hear from him.

I do hope you hear from him very, very soon..........

Hopefully, Hyatt is reading this thread and is formulating a concerted response to this that will not require you to contact them over this most unfortunate incident.

However, be careful what you wish for.

Res ipsa loquitir.

and it appears to be "Res ipsa loquitur".:)

If you dont like the way in which other on FT are handling the situation, simply don't partake.

To be quite honest, when I first booked this (it is my first mistake rate attempt on FT), I dint think it would be honored. If the GM had sent out an email saying that they made a mistake, I would have been slightly dissapointed.

But come on! They blame us for requesting changes to the reservations (which I didnt even get, so I would not have know about the change if I hadn't logged into my account). On top of everything, the GM doesnt seem to give a hoot and is possibly (based on a previous post) lying about being away from the office.

and it appears to be "Res ipsa loquitur".:)

If you dont like the way in which other on FT are handling the situation, simply don't partake.

I did correct it, thanks! :eek:

But come on! They blame us for requesting changes to the reservations (which I didnt even get, so I would not have know about the change if I hadn't logged into my account).



Well, I was not party to the issue and thus did not receive this changed reservation -- I only cited what others have stated had occurred.

Sorry, it is getting late here so I am going to be checking out soon. I hope that you receive a reply quite soon. :)

Sorry, it is getting late here so I am going to be checking out soon. I hope that you receive a reply quite soon. :)

Will post as soon as (IF) it happens.:)

Also with the WEHO HO promotion there is Free valet parking included for the duration of your stay.

I'm dying here :D That is probably the last thing on the GM's mind right now!

I'm dying here :D That is probably the last thing on the GM's mind right now!

:D Lets work on getting the reservations honored. Then we can talk about the perks.

From the prince de galles price mistake. Starwood Lurker posted GM's reponse only 1 day after the mistake rate was discovered:

A message from the General Manager of Hotel Prince de Galles...

Thank you for your recent reservation and congratulations on such a great deal found at the Hotel Prince de Galles, a Starwood Art-déco jewel in the very center of Paris. We will gladly honor all the reservations received, although no changes or amendments will be granted. As this was indeed an exceptional opportunity, we are also giving an exceptional chance to cancel any reservations without penalty, until Friday, November 21st, 3pm, Paris time. After that time, the credit card(s) used for the reservations will be charged and the reservation conditions will apply.

So, I guess we can officially move on to Level 6.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

KUDOS TO STARWOOD! Nobody even had to email the GM!

Someone from the Andaz called in regards to my reservation that they would not honor the rate.

I replied that I will only discuss this with the GM directly. Waiting for a call now.

Just received a call from Hyatt Customer Relations (I think that's what he said) regarding the Andaz reservation.

He explained that the "$C" rate means confidential. He also said that because of the technical glitch, he was offering a $110/night rate for the dates I had booked (I think he said it was a 60% discount from the actual un-confidential rate). ^

I told him I had already been in contact with the GM. He said he had not, and to go ahead and make arrangements with the hotel directly, since they offered to honor the $0 rate.

I think I received this call because I had emailed BOTH the GM directly, and the address on the confirmation email (Andaz e-host).

I am planning to follow-up further with the GM (haven't had time yet), but either way, as I predicted, Hyatt is dealing with this in a fair and professional manner...still a great deal!

If they offer the 110$ rate I would be inclined to split my stay into 2 and get a FFN ! ^

Edit: I only emailed the GM !

Someone from the Andaz called in regards to my reservation that they would not honor the rate.

I replied that I will only discuss this with the GM directly. Waiting for a call now.

Yeah, I kind of expected another shoe to drop here.

It would be completely bizarre for the hotel to give everyone free hotel rooms in this case. Hopefully, they'll get their act together quickly to reduce inconsistency and hard feelings.

Well, I have no flights booked yet and am totally flexible what and when I go.

I can just as well stay for 55$ at the Crowne Plaza LAX !

as I predicted, Hyatt is dealing with this in a fair and professional manner...still a great deal!

Hate to disagree!

Its been 4 days since the error was discovered and we still dont have a clear answer.

Several people posted that the GM repied to their emails and is honoring the rate. Others got a call from Andaz.

However, most of have heard back zilch.

I will be calling the GM tonight.

Hate to disagree!

Its been 4 days since the error was discovered and we still dont have a clear answer.


I'm bothered by reports yesterday of rez's being honored, followed by today's $110/night offer. I think good business principles and practices require a consistent, professional response to all involved.

I'm bothered by reports yesterday of rez's being honored, followed by today's $110/night offer. I think good business principles and practices require a consistent, professional response to all involved.

Maybe some people have proof that the rate is $0 (like a print out) while others only have proof that the rate is $c which is open to interpretation?

Maybe some people have proof that the rate is $0 (like a print out) while others only have proof that the rate is $c which is open to interpretation?

Nobody requested any sort of proof from me.

That said I didnt escalate the conversation further because it makes no sense im my opinion to argue with some girl who simply makes phone calls to decline reservations. She's just the messenger and not in a key position to negotiate.

Hyatt Customer service is calling people right now to confirm the rate or offer 60% daily rate (for my dates $118). The calls are going out to everybody who booked the rate.

OK, so I got a call from Hyatt Customer Relations with a 402 area code, NOT the GM.

I had emailed the GM twice, with PDFs indicating I wanted the offer to be honored, they simply said as other people mentioned that this fare was a "Confidential" rate. I indicated that no, this was not a confidential rate, all the information on the site indicted $0.00.

They offered rooms at $110-118. I said no, since my PDFs and I have plenty of PDF supporting material indicates $0.00...

I indicated that this makes no sense, some people getting the honored fare while others don't... no real response to that complaint, other than calling this a "Confidential" rate 5 or 6 times...

I will send another email to the GM and fight this fight.... :D

OK, so I got a call from Hyatt Customer Relations with a 402 area code, NOT the GM.

I had emailed the GM twice, with PDFs indicating I wanted the offer to be honored, they simply said as other people mentioned that this fare was a "Confidential" rate. I indicated that no, this was not a confidential rate, all the information on the site indicted $0.00.

They offered rooms at $110-118. I said no, since my PDFs and I have plenty of PDF supporting material indicates $0.00...

I indicated that this makes no sense, some people getting the honored fare while others don't... no real response to that complaint, other than calling this a "Confidential" rate 5 or 6 times...

I will send another email to the GM and fight this fight.... :D

Too many inconsistency s, not good. Looking forward to your responses.

Hyatt Customer Relations returned the call and actually said the GM is refusing to call me back.

And they want a decision regarding my reservation by today otherwise they would cancel it. :td:

So I wished them god luck because in case they cancel the reservation and I wont have a room on arrival I will escalate it to a legal matter.

Hyatt Customer Relations returned the call and actually said the GM is refusing to call me back.

And they want a decision regarding my reservation by today otherwise they would cancel it. :td:

So I wished them god luck because in case they cancel the reservation and I wont have a room on arrival I will escalate it to a legal matter.

Did you try to use your hyatt status as leverage?

I hope everyone makes money in small claims court. Ft is so great for getting free stuff.:cool:

Apparently different people are getting different responses. I can only attest to my experience. The GM did say he would honor the $0 rate IF a confirmation with $0 is provided. The Customer Service person did not contradict any of that.

I also feel that the tone of my request made a difference. I am not DEMANDING anything. I simply explained what happened to the GM and said I hoped he would honor the reservation and/or clarify what happened. He responded to everything I asked about. I can't imagine why he would not do the same for a similar clear and polite request. Clearly, he is getting more and more inquiries, so I would hope that everyone would be patient, not give him a hard time, and allow a reasonable time to respond. :)

BTW, I don't think anyone would dispute that $110/night at the Andaz is a very generous offer in any event.

I hope everyone makes money in small claims court. Ft is so great for getting free stuff.:cool:

haha I'm not going to do this now, but maybe, just maybe :rolleyes:;)

http://www.nycourts.gov/courts/nyc/smallclaims/forms/sc50.pdf
PRIMARY REASON FOR CLAIM (Check One):

Seems to be either:

Failure to provide: proper services
Breach of: contract ;)


ok, now on a more relaxed and civilized note... I'll just email the GM for a third time tonight, indicating that the PDFs pretty much support my case here and that I was not happy with the tone of the Hyatt CSR who seemed to be saying this was a take it or leave it kind of thing...

Did you try to use your hyatt status as leverage?

I said that as a Diamond Member who experienced Hyatt in the past as very professional the threat of cancelling a reservation that currently reflects 300 USD per night would not fit into the impression I got from Hyatt.

Specifically I asked what this 110$ rate would include, if it is the same rate plan or just a new rate they would roll up. She mentioned it would be for the room only. So no gc, no parking ! Which is why I said that I will have to think about it because to be honest even though that is a good rate, I can book the same thing via Priceline or Hotwire everyday.

So I wished them god luck because in case they cancel the reservation and I wont have a room on arrival I will escalate it to a legal matter.

In Illinois, as per the terms you agreed to when you made the booking?

I got the Hyatt 402 call. Nice enough, but not flexible in the least. No demand to decide "today" what to do about it.

None of my reservations had a $C in the total on final web page. All listed $0. I did not email the GM, since I think it does no good in the early stages of the deal.

As a Hyatt Diamond, I'm hoping they'll at least figure this better than they have. I have gotten no emails about updated rates and the like.

I got the Hyatt 402 call. Nice enough, but not flexible in the least. No demand to decide "today" what to do about it.

None of my reservations had a $C in the total on final web page. All listed $0. I did not email the GM, since I think it does no good in the early stages of the deal.

As a Hyatt Diamond, I'm hoping they'll at least figure this better than they have. I have gotten no emails about updated rates and the like.

I just got a call from a 402 number but I didn't answer it. :p

Hyatt Customer Relations returned the call and actually said the GM is refusing to call me back.



Pretty sure that the GM has better things to use his time than calling people who are not bringing any revenue to his property. Just saying....

Pretty sure that the GM has better things to use his time than calling people who are not bringing any revenue to his property. Just saying....

For example ? Talking to the CSR the same amount of time than to the customer directly ?

It will just end in even more emails and paperwork coming his way.