Hertz - Poor customer service

So, for the third time this year, I have caught HERTZ applying erroneous charges to my rental. Each time, I caught the error as I was entering the info into my expense account.
Twice I've caught them charging me for fuel even though I returned the vehicle with a full tank and once i was charged for a GPS unit that I did not order.
The first two times, the charges were removed after I emailed customer service and they looked everything up.
NOT ANYMORE
Today I was informed by Cindy Dean that it is my responsibility to review the bill when I drop off the car and therefore, the $22 fuel charge will not be removed. I must admit, it does makes sense to always review your bill but, I also know that a whole lot of us dropping off the car between 5 and 6am have a lot more on our sleepy minds than to go over a receipt thats printed in size 6 font with a fine-toothed comb.
For the record, I informed Hertz that I have the receipt for the $9.50 in gas that I put in the vehicle less than 15 minutes prior, I rent a car approximately 50 times each year and I dont have the time nor interest in trying to scam Hertz out of the fuel charge.
The fact that I caught it 3 times this year alone makes me wonder if anyone at Hertz has an incentive to get customers to pay for those extras.
I'm insulted and plan to see how some of the other companies treat their customers.
Obviously Hertz would rather screw me out of $22 than keep me renting from them 50 times each year.

when presented with evidence that you should not have been billed Hertz did not take off the offending charge. In this circumstance I would not hisitate to call the credit card company and dispute the fuel portion of the charge.

Good luck.

E

The fact that I caught it 3 times this year alone makes me wonder if anyone at Hertz has an incentive to get customers to pay for those extras.
I'm insulted and plan to see how some of the other companies treat their customers.

There is absolutely an incentive in place for instant return reps to charge for fuel. The intent is to make sure that they do correctly charge for fuel on people who need to be charged rather than listen to the 15 reasons how they were running late and shouldn't be charged since they were in a hurry. Not surprisingly, there are flaws with any system and ways to abuse it.

For the record, everyone knows that fuel & service is a complete joke. Hertz tried the pay pump price plus a fee two years ago and it blew up in their faces because no one wanted it and none of the other rental companies lowered their prices with them. Don't tell that to the region revenue managers, though - I don't know how it is that they can tell people with a straight face how $7.99 /gal is a good value because it relieves someone from stopping but they do...