Alaska Airlines Mileage Plan - Does anyone really get op upgraded or actually get on the standby list?

I still can't get an op upgrade to save myself. Short of an upgrade being available when I book my ticket or using a certificate, I can't get upgraded. When the upgrade button appears on my view/modify reservation (which isn't always) it generally doesn't even get me on a list.

I don't recall the last time I got upgraded upon getting to the gate. I almost always arrive only to have my name not even on the upgrade list.

When I flew CO, it was done AUTOMATICALLY. You check the flight info, you can see the standby list. I'm busy. I fly a ton on these guys because I work a lot. I don't have time to visit the airport in advance or call AS customer service every time I book something.

Direct flights are nice, but should I just switch to DL to avoid this? I mean I'd have 100k EQM if I started connecting as opposed to the 75k miles I get on AS. I'd still get the exit rows which is all I get now. The only real drawback is that I'd lose out on coupons. They're pretty easily bought off of the Seattle Craigslist though.

Does anyone else have this issue? DO they have any plans to actually fix this? I mean their staff are great, but the people who put this process in place are clueless. I seriously don't want to have something like this to even think about. Why don't they make this easier?

What routes are you flying? When are you doing the flying? Are these last-minute tickets?

My take would be that north-south out of SEA, the upgrades are easy. East-west out of SEA, not so much.

I don't have this experience at all of never getting an upgrade (as you can see from my posts the "I got/didn't get an MVP/MVPG upgrade thread"- which I started for kind of this reason, some tracking of where upgrades do/do not happen), but most of my flying on AS is north-south, not east-west. But even going on some more popular routes that are the more difficult upgrades in the system, I've gotten upgrades on routes like ORD-SEA, SEA-LAX-CUN-LAX-SEA (with my daughter flying on a BTT, no less), and SEA-MCO-SEA.

Also, I've gotten battlefield upgraded SEA-LAS from my seat in 7A, as well as multiple instances of flying standby to the Bay Area or Greater LA where I not only clear standby, I'm cleared into F. In addition, flying with my daughter to the Bay Area or Greater LA, we almost always BOTH clear into F. So it's hard for me to say "wow, this is really broken", because I don't have this experience at all- things seem to work as they should for me.

I know Ive been on the list before and have also received the delightful walk from row 7 to row one before so I know that it indeed at least seems to work.

Ive also had instances of clearing the standby list from upgrade on my original to upgrade on the new. In fact it will always put you on standby if you are in U and change to a flight with U not available. It stands you by for F. The only way to get on the earlier flight if F is full and Y is open is to ask at the gate to sit in Y. Otherwise they might not even call you up even though Y has 30 empty seats. Unless something has changed recently you cant confirm online if you are in U back to Y on an earlier flight. You are put on standby for your fare class which is U. A CSA or GA can easily change it to Y if you ask

The only AS flights I haven't been upgraded on in the past two years have been 1) bos-pdx and 2) sfo-sea (though this was an AA ticket)

everything else, no problem. sounds like you're doing something wrong....

Are your tickets booked thru a travel agency?

Are your tickets booked thru a travel agency?True OP said

When the upgrade button appears on my view/modify reservation (which isn't always) Some travel agencies the link doesnt show up and you have to call. Ive never had it not show up if booked on AS site. I just have a problem with expedia bookings.

True OP said

Some travel agencies the link doesnt show up and you have to call. Ive never had it not show up if booked on AS site or some other travel sites. I just have a problem with expedia bookings.

True OP said

Some travel agencies the link doesnt show up and you have to call. Ive never had it not show up if booked on AS site. I just have a problem with expedia bookings.

I heard of folks having this issue, thought perhaps the OP possibly encountered this...

Are you Gold? I have a 95% or better rate on
upgrades as a gold so this post surprises me. Are you requesting upgrades (wait list) online?

I had my first non stand-by (meaning I didn't try an earlier or later flight) coach experience in over a year today...and the FAs were awesome, I may as well have been up front...except the leg room wasn't as good...

True OP said

Some travel agencies the link doesnt show up and you have to call. Ive never had it not show up if booked on AS site. I just have a problem with expedia bookings.

I have this problem too. When my office books travel, I never seem to see upgrade options on the AS website. Am I correct that all I need to do is call the MVP line and they can put me on the list, even if the website isn't giving me the option?

I have this problem too. When my office books travel, I never seem to see upgrade options on the AS website. Am I correct that all I need to do is call the MVP line and they can put me on the list, even if the website isn't giving me the option?
That should be the case. Call the MVP line, and as soon as the voice picks up, hit option 4 (you don't even need to wait for the options--in fact, 99.999% of the time I've ever called them,* option 4 is the correct option). Punch in your MP#, and you'll be speaking with an agent within 30 seconds or less. Total time required: 90 seconds, which is just about the same amount of time it'd take to open Firefox, log in, go to My Trips, and click the link. :)

*Well, I haven't called them enough times to establish 5-9s of statistical data...but beckoa has! :p

That should be the case. Call the MVP line, and as soon as the voice picks up, hit option 4 (you don't even need to wait for the options--in fact, 99.999% of the time I've ever called them,* option 4 is the correct option). Punch in your MP#, and you'll be speaking with an agent within 30 seconds or less. Total time required: 90 seconds, which is just about the same amount of time it'd take to open Firefox, log in, go to My Trips, and click the link. :)

*Well, I haven't called them enough times to establish 5-9s of statistical data...but beckoa has! :p

...and the part that beckoa likes the most, it involves keeping those fine AS MVP/G agents in PHX with a job :cool:

But yes, option 4 is typically the option... unless you want International Ticket Changes... (which I have never chosen :()

To answer all the questions...

Yes, I'm gold. I was status matched earlier this year and have 60k+ EQM thus far this year.

My flights are predominantly north-south. SEA to SFO/SMF/LAX/BUR/SAN/etc. It doesn't help.

The flights are booked through a corporate website. This really should not matter. My AS number gets applied appropriately. Sadly, my seat selections do not and it doesn't show up in the Trips section of the website.

I can't put into words how aggravating it is to give a company this much business and not have your name even on an upgrade list...ever. It's so nice of them to add it at the gate, but by that time it's a trivial endeavor.

Other people here seem to have noticed the same. Any plans to fix this?

I spend a good amount of money going on AS over the other Southworst and Virgin. Having to have me call them after I make travel arrangements each and every time seems like BS. With NW/CO, I'd make the res and I'd be either upgraded or on the standby list. For CO, at least, the standby list is part of the flight status so you know where you are on it.

I do appreciate exit rows, but I could get those as a DL elite.

If you call within the 36 hour window for golds but before 24 hour for MVP you may have more success.

Also, I put my res. in "my trips" and request an upgrade right after I book via the corp website. Then when the "system" awards the upgrade (36 hours) I actually get a notification from AMEX indidcating that there has been a change in class. When I review my res again I am assigned a F seat. I can then go into AS website and move seats if I wish.

I used to fly allot in NWA and did notice that it was all automatic. I do however recieve >50% upgrade on west coast flights on AS.

The flights are booked through a corporate website. This really should not matter. My AS number gets applied appropriately. Sadly, my seat selections do not and it doesn't show up in the Trips section of the website.

Obviously, something is wrong, then, since My Trips works for me when I'm booked through DL but have an AS segment, and I call in and get the record locator.

Maybe try this- as soon as the flight is booked, call the MVP line and ask for the record locator.

The flights are booked through a corporate website. This really should not matter. My AS number gets applied appropriately. Sadly, my seat selections do not and it doesn't show up in the Trips section of the website.


Are these AS-only itins, or are they codeshare? This is what I see when I have codeshare itins and the record locator is from another carrier. I get mileage credit, but the AS site doesn't see the trip in My Trips and seat selection often gets messed up (not just U availability but also elite seating may not be available) unless I call AS directly.

Applying your MP number to the reservation is not the same as putting the PNR in your "mytrips". Going via mytrips is the only way to ensure things are done right, and the only way to request an upgrade. If you don't request an upgrade, you're not going to get one, hence the reason you're not getting them. Put the PNR in your "mytrips" and solve this nonsense. I'm not defending AS here, but you've complained about this several times in the past and I don't think AS is entirely to blame here. Do it the way that works for everyone else that frequents this board (and have been telling you) and it should work for you. If you don't at least try, then good luck and happy travels.

The flights are booked through a corporate website. This really should not matter. My AS number gets applied appropriately. Sadly, my seat selections do not and it doesn't show up in the Trips section of the website.


My company uses AMEX travel and despite the fact that my AS MVP Gold # is in my AMEX travel profile, it never flows through to Alaska's system and I always have to do two things:

1. On the Alaska website, I have to do a manual search by the confirmation number and last name so it appears in "my trips". This usually enables me to make seat selections on the Alaska website, but...IMPORTANT NOTE: just doing this adds your FF# to the PNR, but it does not get you in the upgrade queue.

2. I always have to call and manually ask to be added to the upgrade queue. Even after associating my FF# with the PNR in step 1, that does not put me on the upgrade waitlist.

I, too, was dismayed at my lack of upgrades for a long time until I realized that just using the website to put my FF# in my reservation did not put me in the upgrade queue on tickets purchased through my corporate travel website. So now, I always make the call. Yes, it is a pain. Yes, it takes time. Yes, I wish it were different. Luckily, the phone agents are used to this "corporate travel agency" thing and are very helpful in getting me in the queue and on my way as quickly as possible.

It is what it is.

My wife even got upgrades on those routes routinely (even ANC) while even a lowly MVP. With MVPG, (and my attention to flying the right non elite heavy flights), we never end up with a coach seat.

I make my reservations through a corporate travel web site. They put my number in, but I always get my AS locator number (MVP gold line can help you with that if your travel agent doesn't), and get into my reservation and change my seats. For some reason the travel agency we use cannot get Gold seats open at all.

Next, are you ticketed IMMEDIATELY or just before departure? If you're not ticketed at the time of reservation, you won't get the option to upgrade until the ticket is paid for. Once a ticket is paid for you can add it to your my trips, and there will be a link to request an upgrade...click it and you'll be put on the list.

Sorry things aren't done instantaneously for you. Dontcha hate it when you have to do something for yourself?

Transcons are hard to get bumped up on. This morning I was #14 on the upgrade list DCA-SEA, so I was back in my middle exit row. I was about that far down on the outbound as well....that's a tough route to get bumped up on anymore...so I just enjoy the first one on them and not worry about it (though today I could have done without the jokes from the cabin crew...this is NOT Southwest). I was however, able to get up on both legs out and back to EWR earlier this year.

I can't put into words how aggravating it is to give a company this much business and not have your name even on an upgrade list...ever. It's so nice of them to add it at the gate, but by that time it's a trivial endeavor....

I spend a good amount of money going on AS over the other Southworst and Virgin. Having to have me call them after I make travel arrangements each and every time seems like BS. With NW/CO, I'd make the res and I'd be either upgraded or on the standby list.

It is a bit aggravating, but as I pointed out above, it can be fixed in under 90 seconds. It wouldn't even be an issue if you could book on the Alaska Airlines website--the complicating factor is that you have to have your corporate travel agent book.

It was mentioned at a Gold luncheon a year or so ago that AS was working on making it so that upgrades are automatically requested whenever an AS MVP/G books (a la NW/DL). Unfortunately, the AS IT team tends to, er, take a LONG time to get things working (and working right). But eventually, you should get the results you want: upgrades without having to call. For now, call the MVPG line, hit option 4, enter your number, and tell the agent you'd like to request your MVPG complimentary upgrades and be placed on the waitlist. He/she'll ask you for your PNR and take care of it--all in less than 90 seconds. Seems like a small price to pay.

My company uses AMEX travel and despite the fact that my AS MVP Gold # is in my AMEX travel profile, it never flows through to Alaska's system and I always have to do two things:

1. On the Alaska website, I have to do a manual search by the confirmation number and last name so it appears in "my trips". This usually enables me to make seat selections on the Alaska website, but...IMPORTANT NOTE: just doing this adds your FF# to the PNR, but it does not get you in the upgrade queue.

2. I always have to call and manually ask to be added to the upgrade queue. Even after associating my FF# with the PNR in step 1, that does not put me on the upgrade waitlist.

I, too, was dismayed at my lack of upgrades for a long time until I realized that just using the website to put my FF# in my reservation did not put me in the upgrade queue on tickets purchased through my corporate travel website. So now, I always make the call. Yes, it is a pain. Yes, it takes time. Yes, I wish it were different. Luckily, the phone agents are used to this "corporate travel agency" thing and are very helpful in getting me in the queue and on my way as quickly as possible.

It is what it is.

You should be able to do either 1 OR 2--you shouldn't need to do both.

If you do option 1, you should see a link to "Request Complimentary Upgrades" right above the flight information. If you do option 2, you can probably completely bypass the website (unless you want to add the PNR in My Trips for tracking purposes). There should be no need to do both--it's kind of redundant.

If the link to "Request Complimentary Upgrades" is not available when logged in to the My Trips section with your MVP/G number attached to your PNR, then there may be something else going on.

thegeneral, one more dumb question.... do you travel alone? I've seen some wacky stuff happen with multiple fliers, especially if they have different statuses.

The flights are booked through a corporate website. This really should not matter. My AS number gets applied appropriately. Sadly, my seat selections do not and it doesn't show up in the Trips section of the website.

.Well it does matter. If you dont book at alaskaair.com it wont be in your my trips. Actually if you book without logging into your account or someone books for you on alaskaair.com it wont be in your my trips either. You need to manually add them to your trips. It only takes a minute or 2 to get your reservation on my trips or a minute or 2 to get on the upgrade list by calling. If thats too much inconvenience for you to spend 2 minutes for a chance to get in F then I guess continue enjoying coach class service :confused:

Ive got no problem at all calling to get on the list manually. In fact as soon as I hit purchase on a travel site or corporate travel site that I know wont add the link, Im dialing the gold desk in the other hand

Well it does matter. If you dont book at alaskaair.com it wont be in your my trips. Actually if you book without logging into your account or someone books for you on alaskaair.com it wont be in your my trips either. You need to manually add them to your trips. It only takes a minute or 2 to get your reservation on my trips or a minute or 2 to get on the upgrade list by calling. If thats too much inconvenience for you to spend 2 minutes for a chance to get in F then I guess continue enjoying coach class service :confused:

Ive got no problem at all calling to get on the list manually. In fact as soon as I hit purchase on a travel site or corporate travel site that I know wont add the link, Im dialing the gold desk in the other hand
To be fair, it would be nice if the My Trips section of the site automatically listed all PNRs with your Mileage Plan number. That's actually not an unreasonable expectation.

But this is AS's IT department we're talking about here, and the availability of a pretty quick workaround makes it relatively painless to deal with, so I'm not going to start a letter-writing campaign over these issues. (Still, if ASTechGuy or someone is paying attention, please be adding these suggestions to your to-do lists! :p)

To be fair, it would be nice if the My Trips section of the site automatically listed all PNRs with your Mileage Plan number. That's actually not an unreasonable expectation.

Well that is certainly true and plenty of other airlines are that way. In ways its a shame that an airline that pioneered a lot of firsts for domestic airlines on the world wide web and e technology now puts their concern for new web technologies as a secondary concern. The only reason I vote for AS in the Freddies for best web site is simply because when you search it shows all fare classes at once and lets you choose what you want unlike most other legacy carriers where you have to search each fare class separately which is extremely cumbersome

Well that is certainly true and plenty of other airlines are that way. In ways its a shame that an airline that pioneered a lot of firsts for domestic airlines on the world wide web and e technology now puts their concern for new web technologies as a secondary concern. The only reason I vote for AS in the Freddies for best web site is simply because when you search it shows all fare classes at once and lets you choose what you want unlike most other legacy carriers where you have to search each fare class separately which is extremely cumbersome

Don't worry about the freddies next year... they are no longer :(

But agree with the bulk of the posters, yes it takes a little more effort on your part, but you can ensure you are on the waitlist with a quick friendly phone call to the MVP/G desk, and by adding it to 'my trips' its a convenient place to keep track of upcoming trips, and the subsequent schedule changes...

:cool:

Don't worry about the freddies next year... they are no longer :(

Oh darn :( I thought 2009 would be the last year of voting but I guess it was the last year of awards

To be fair, it would be nice if the My Trips section of the site automatically listed all PNRs with your Mileage Plan number. That's actually not an unreasonable expectation.

But this is AS's IT department we're talking about here, and the availability of a pretty quick workaround makes it relatively painless to deal with, so I'm not going to start a letter-writing campaign over these issues. (Still, if ASTechGuy or someone is paying attention, please be adding these suggestions to your to-do lists! :p)

Oh trust me, they're on several 'to-do' lists. It's really as simple as how much the airline is spending on IT these days and where any particular issue falls on the priority list. We take the people and resources we have and just keep working from the top of the never-ending issues list on down. Eventually, we should get to smaller stuff like this (except for the never-ending shuffling and adding to stuff at the top-end of the list).

It's like any organization, I suppose. They want a lot of bang for their IT buck, so they generally want to focus on bigger items which either generate revenue or reduce expenses. Something like this, which is only a minor annoyance for a small group of customers (particularly since it's focus is on a give-away) doesn't normally rise to the top. It doesn't mean that we don't want to work on it...

Oh trust me, they're on several 'to-do' lists. It's really as simple as how much the airline is spending on IT these days and where any particular issue falls on the priority list. We take the people and resources we have and just keep working from the top of the never-ending issues list on down. Eventually, we should get to smaller stuff like this (except for the never-ending shuffling and adding to stuff at the top-end of the list).

It's like any organization, I suppose. They want a lot of bang for their IT buck, so they generally want to focus on bigger items which either generate revenue or reduce expenses. Something like this, which is only a minor annoyance for a small group of customers (particularly since it's focus is on a give-away) doesn't normally rise to the top. It doesn't mean that we don't want to work on it...
Hey! He breathes! ;)

No offense intended, and I do realize that it's not always the IT department's fault. ;)

Still, it'd be nice if AS could counter the negative perception many of us have that really started when the Mileage Plan system was upgraded, and when many other airlines have working processes that AS just has such a hard time implementing, it's rather frustrating...

Right, upgrading of the MP was the tipping point. I'm personally not seeing much benefit from the upgrade compared to the old way and then coparing it back to paper. Certs were cool in their day, the gold upgrades are cool now - both got me upgraded.

This issue here, essentially needing a live customer service agent to field a call and manually enter the traveler on the upgrade list, isn't so bad in my eyes. I need customer service agents to help me when I'm in a jam - so keep 'em around - they are needed!

I think the sales department probably had some hand in the upgrading the MP process. Selling the concept before the idea matured. The technical part is always the hardest. I can just see the conference room of sales guys lathering themselves up and IT shuddering in their dungeon :D

Back to the OP: I rarely see any seats for upgrade at the gate. @ 24 hours there is maybe 1-2 seats open on the seat map, maybe one for sale, which goes quick on an online or kiosk upgrade (if they are on an H+ fare) or a nice GA. F is always full on my flights. Only had one or two flights with empty F seats this year. Most everyone gets an upgrade, so when I standby, I normally lose my F seat, unless I can confirm for $25.

Back to the OP: I rarely see any seats for upgrade at the gate.

Most everyone gets an upgrade, so when I standby, I normally lose my F seat, unless I can confirm for $25.Glad you bring that up about standing by. To the OP about the only time you are going to get a gate upgrade is in the case where somebody changes their flight at the last minute to a later one or if somebody is late and misses a connection. Dont get me wrong there are times Ive been on flights with empty F seats but its usually obscure times, on non peak days like saturdays, and to or from podunk places of short distance where nobody wants to pay the extra money for a 45 minute flight. The last being a saturday JNU-ANC there were 7 empty F seats. I dont think Id spend the $50 either to ride for a little over an hour on a fare that already averages between $350 and $550 round trip

Dont get me wrong there are times Ive been on flights with empty F seats but its usually obscure times, on non peak days like saturdays, and to or from podunk places of short distance where nobody wants to pay the extra money for a 45 minute flight.

Multiple standbys into F, SEA-SFO/SEA-LAX/SEA-BUR (and the returns), which is, in effect, a gate upgrade, on Fridays and Sundays. Just sayin'.

they generally want to focus on bigger items which either generate revenue or reduce expenses. Something like this, which is only a minor annoyance for a small group of customers (particularly since it's focus is on a give-away) doesn't normally rise to the top.

Hey ASTechGuy--

Sometimes those minor annoyance issues that don't appear to generate revenue actually do.

Check out Ruthalaska's point in this thread (http://www.flyertalk.com/forum/alaska-airlines-mileage-plan/1014453-trip-not-booked-my-ff-number-applied-not-my-trips-post12801229.html). A simple IT mistake like this (well, it's not simple, but you get the point) could very well be costing AS dearly in lost loyalty.

Oh trust me, they're on several 'to-do' lists. It's really as simple as how much the airline is spending on IT these days and where any particular issue falls on the priority list. We take the people and resources we have and just keep working from the top of the never-ending issues list on down. Eventually, we should get to smaller stuff like this (except for the never-ending shuffling and adding to stuff at the top-end of the list).

It's like any organization, I suppose. They want a lot of bang for their IT buck, so they generally want to focus on bigger items which either generate revenue or reduce expenses. Something like this, which is only a minor annoyance for a small group of customers (particularly since it's focus is on a give-away) doesn't normally rise to the top. It doesn't mean that we don't want to work on it...

I certainly appreciate your post. I can understand the business limitations that you face. Who makes these decisions? I live in Seattle. I get a holiday day this week and will actually be able to take part of it off. I would like to be able to go in and explain to someone who makes this decision how their stupidity is impacting their most valued customers.

In terms of generating revenue, I probably spend $10k with AS each year. Should I change to DL's program, most of that revenue would go to DL. The other times I fly, I would just book an AA codeshare since it is usually cheaper and I wouldn't be losing anything. That would have a pretty strong implication on revenue. Hunt around for some studies on consumer behavior. Usually 1 in 16 people complain. Other corporate travelers who don't post here likely just leave as they never get upgraded.

Does anyone else have this issue? DO they have any plans to actually fix this? I mean their staff are great, but the people who put this process in place are clueless. I seriously don't want to have something like this to even think about. Why don't they make this easier?

There was recently a fix to the website.. I believe maybe yesterday or last week (while I was on vacation) that should take care of the "i didn't get put on the upgrade list issue". It was a bug where certain travel agency issued reservations weren't being moved to the airport waitlist.

What I don't understand is why you, who seem to be facing this problem regularly, didn't call my direct line, which I gave you to deal with this exact issue?

Us "clueless" people can't fix things if they aren't reported.

The fix to the website sounds great. Unfortunately, nobody at AS had really noted that they had found a bug or that it was going to be fixed. The last time I checked, nobody thought it was a bug and calling in and having someone verify things every time I check in for a flight didn't seem to be helping.

Don't get me wrong, I very much appreciated the help. It did not seem to either identify an issue or solve the problem. There's only so much time I can spare to track down issues like this and only so many times I want to call someone who has offered to help. Many of the times when I experienced the issue, I didn't know it until I was at the airport and boarding. They have some pretty strict rules about me calling people when on board (I tend to board later during the process) and when I arrive it's off to the races.

In terms of the clueless part, that most certainly was not directed at you. In reading through this thread and the other in regards to My Trips, you'll see that none of this is a new issue. I'm quoting from czpdx:

"This was me about five years ago when I first got MVP. Heck, I didn't even know I was entitled to upgrades and that was back when AS actually flew my frequent routes out of PDX. I only realized what I was missing one Christmas Eve when the GA called me up to upgrade me since the flight was mostly empty."

Five years ago he was in the program and didn't even know he got upgrades. How many people who are MVP/G and fly through these agencies don't know. This should have been automated years ago. Having every MVPG's call in is wasteful of their time and I'm sure your phone agents could be doing other things.

I hope you don't take offense to what I said, but please do take that in context. ASTechGuy had noted, and I quoted him, that it was a known issue and that basically nobody in the IT management of your company cared to fix it because they didn't feel that it impacted revenue. Someone who thinks along those lines is thinking stupidly and that was the reason why I used that language.

FYI, I just got home from an AS flight, so don't be too cross with me. ;)

ok normally I wouldnt go there but basically you are saying you're too lazy to ensure that yourself is on an upgrade list? :td:

No, basically I'm saying that I book my flight, often click the link to add myself to the upgrade list as their website often says and I don't get added to the upgrade list. I'm not sure if you noticed, but Missy is talking about a problem that actually had to be fixed, not something that was made up. You might also want to read the MVPG Space Needle thread. The airline is completely changing how they do upgrades. I think pretty highly of myself, but it has nothing to do with me.

Incidentally, since I'm so lazy, how many hours have you worked thus far this week? Care to take the Pepsi challenge? I can count the hours I didn't work. I watched Top Chef in a hotel last night. I spent probably 30 minutes on here through this week. That's the grand sum of my non-work time since my week started on Monday morning. Care to talk about yours?

Also, please tell me, for all of those people who had the same problem as me, but don't post here, how are they supposed to know that they have to call the Elite line to get on the upgrade list? Are they not calling that because they are lazy? When they clicked the Complimentary Upgrade list and showed up at the gate without their name on the upgrade list, was that them being lazy?

Let me know. I'm waiting for your answers. :rolleyes:

=Also, please tell me, for all of those people who had the same problem as me, but don't post here, how are they supposed to know that they have to call the Elite line to get on the upgrade list? Are they not calling that because they are lazy? When they clicked the Complimentary Upgrade list and showed up at the gate without their name on the upgrade list, was that them being lazy?

Let me know. I'm waiting for your answers. :rolleyes:

:rolleyes::rolleyes::rolleyes:
I've never had to call the Gold Line to get upgraded. I got upgraded recently without even asking...and my reservation was as a DL codeshare, which are not very high priority. *shrug*

:rolleyes::rolleyes::rolleyes:
I've never had to call the Gold Line to get upgraded. I got upgraded recently without even asking...and my reservation was as a DL codeshare, which are not very high priority. *shrug*

So this was upgraded within 72 hours?

Also, please tell me, for all of those people who had the same problem as me, but don't post here, how are they supposed to know that they have to call the Elite line to get on the upgrade list? Are they not calling that because they are lazy? When they clicked the Complimentary Upgrade list and showed up at the gate without their name on the upgrade list, was that them being lazy?

Let me know. I'm waiting for your answers. :rolleyes:

I book through AMEX travel online through our corporate booking system and have to. Not using it, means no reimbursement for me. Every time I booked, same story and I've posted the question in the past...I had to log the trip into mytrips, go in and pick the elite seats and call to get on the upgrade list.

I realized this when I was never upgraded as well, and the MVPG desk told me what I needed to do (Call) because our system didn't talk to the AS system. So I assumed AS knew this bug.

The add yourself to the upgrade list button never would be an option (in an answer to you comment above) and change reservation also would have a hover note that this reservation cannot be changed online.

Is it really AS's issue? Now that I've read some of the comments clearly AS knows about it. It's really not too much of a time issue, it is about 90 seconds of phone time to get everthing set. But using the buttons online would be nice.

:rolleyes::rolleyes::rolleyes:
I've never had to call the Gold Line to get upgraded. I got upgraded recently without even asking...and my reservation was as a DL codeshare, which are not very high priority. *shrug*

Do you book through the same travel agency that I do? No? Didn't think so. Apples and oranges.

Is it really AS's issue? Now that I've read some of the comments clearly AS knows about it. It's really not too much of a time issue, it is about 90 seconds of phone time to get everthing set. But using the buttons online would be nice.

It is. According to Missy, the AS person who posts on here, it was addressed very recently. It was also noted in the Gold lunch thread. Please check it out the next time you book. I will as well and post how it goes. The upgrade button should work now.

I'll definitely check it out next time I book, my HNL trip was already upgraded. Booking a January ANC trip soon so it'll be great. I'll keep an eye on your update and liked the details in the gold lunch summary. Knowing my workload and because our 2010 just started, I'd be an idiot and complain about why my PDX - BOI QX flight had no upgrade button because I paid no attention lol.

:rolleyes::rolleyes::rolleyes:
I've never had to call the Gold Line to get upgraded. I got upgraded recently without even asking...and my reservation was as a DL codeshare, which are not very high priority. *shrug*

Really? You're being impacted by the third party travel agent bug on AS.com? Otherwise, your whole statement is completely useless to this discussion.