Southwest Rapid Rewards - EBCI Refunds

I have found out that WN will not refund EBCI if you misconnect. ( based on personal experience and a letter to customer relations)
They also will not let you board anywhere near your original EBCI
on your new connection when rebooked, you will just get the next boarding pass available.

I have personally decided to not use EBCI for 1 hr -90 min flights
or for tight connections as the lack of refund and possible misconnect
makes it frustrating

Just my personal thoughts and experience

FWIW, A-listers also lose their boarding priority in those circumstances.

Other than BS, which has dedicated A1-A15 BP's, the next available BP number would make sense. Who should they put you in front of? The A-Lister on that flight? The EBCI on that flight? No logical place to draw the line there.

Since it was a misconnect, should there be two different policies for issuing BP's? One where the misconnect was the fault of SWA and another where it was due to the pax?

And on a tight connection, why even bother with EBCI? If your connection time is <30 min, unless the gates are right next to each other, how will you get to your boarding spot before they start to board? Unless you are buying it for the origin departure, save your $$.

If the misconnect is the fault of WN, then a refund should be given - but this is obviously to much work for $10.

If you misconnect you still received the benefit of EBCI on the first flight, so I'm not sure why a refund would be due anyway.

Just call your credit card company and let them know that due to no fault of yours, you were not able to get what you paid for.

A-List is different, it wasnt paid for.

The credit card company won't do anything. When you paid for EBCI you were aware that you would not get your money back whether you got anything of value or not.

And since it is a missed connection, you received your "product" on the first leg of the flight. I seem to recall that for fare basis purposes, the majority of the ticket price is assigned to the first leg, and the connection flight is virtually worthless. Same thing here?

my suggestion is for misconnecting is to be able to board
at your original boarding number if you show both old and new boarding passes. there would be 2 A-18's but seems not a major deal


Having to go from A-18 to B-40 seems unfair but there should be a middle ground ?

Just curious what others thoughts are:p

Having to go from A-18 to B-40 seems unfair but there should be a middle ground ?

Well, if you're an A-lister and this happens, you're SOL. If you're on a BS ticket and this happens, there's a chance you might show up at the new flight and they're sold out of BS fares, or the gate has released BS "slots" to the C group.

It's also the same as flying AA, having your original flight cancel and being downgraded from F to Y and getting a middle seat.

I think they've been known to offer preboard sleeves in such miscon situations and say just not to take the exit row. YMMV.