jronet
Nov 3, 09, 7:45 pm
Kudos to Jeremy of Membership Rewards. I recently transferred some Membership Rewards points to Delta to get the Bonus miles. I learned of the program from several Delta e-mails. I finally registered via the Delta e-mail and transferred the points. Six weeks later - no Bonus miles. Delta reservations agents contacted Sky Miles for me ( Sky Miles representatives do not speak to customers) and told me I never registered for the program - so no Bonus for me. They would not believe me that I registered for the program and told me I have to write or e-mail Sky Miles and prove I was registered. With this promotion, there was no e-mail confirmation. You just selected "Register" and were linked to the Amex transfer page. Delta would just not believe that I registered. I e-mailed Sky Miles and they said they were busy and would get back to me in 6-7 days. I called Amex and Jeremy had my Bonus miles posted withiin 24 hours. I don't know if Delta gave me the Bonus points or Amex just took care of me but I was at a dead end with Delta. Sorry for the long post but I am really upset with Delta. Message to Delta - don't treat customers like they are lying to you - and to Sky Miles - talk to your customers. Side note - the transfer was 431,000 points.