Marriott Rewards - Marriott Vacations-no stay credit




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MikeB2620
Nov 3, 09, 5:14 pm
I recently booked a vacation through Vacations by Marriott. I was not given credit for nights stayed. I called the Rewards line, and was told on a vacation package, I only got points for incidental charges (which I knew) and no credit for night stayed. The same answer was given when I emailed the question. No points or nights stayed for rooms booked through travel agents or consolidators. I understand this policy if booked through a travel agent, but not through an agent trading as "Vacations by Marriott" and sanctioned by Marriott. I think that is awful. What is the benefit for booking a vacation through Marriott? I stayed at Marriott hotels. As a side note, the operator on the Rewards line said it was not possible to book air and rental cars through Marriott! Evidently, she has never seen her own website.

I will never book another vacation through Marriott.


CPRich
Nov 3, 09, 5:44 pm
Members will receive 5,000 Marriott Rewards points each time you book a vacations package offered by Vacations by Marriott and complete your stay. Marriott Rewards points will be added to your account approximately 4-6 weeks after you have completed your package travel.

Members must enter their Marriott Rewards number during the vacation package purchase process in order to receive the point.

Members must present their Marriott Rewards number to the front desk at check-in to receive credit for any additional hotel purchases that you may make. Members will not earn elite night credit.

MikeB2620
Nov 3, 09, 7:27 pm
CPRich-
I understand the rule, I just disagree with it.


bitburgr
Nov 3, 09, 7:32 pm
CPRich-
I understand the rule, I just disagree with it.
I think I agree with you. It's not a reward stay...you're paying with cash (or credit). Seems like you ought to get night credits. (Other than the T&Cs, am I missing something?)

emanon256
Nov 3, 09, 7:37 pm
The rule doesn't make any sense to me either, you would think they would give you more, to use them instead of another agent or web site.

But, sadly, its a rule and its posted, so it is what it is.

When working with travel agents lately, I have often been able to work it out where they book part and I book part, and they have all been willing to go along with it, so I get the best of both worlds. Agent discounts on activities, and hotels that don't have rewards programs, and I book the other hotels and air myself and earn maximum benefits. I had an agent get me $50 off a night at a MO over what they would charge me, with a free room upgrade, and she still make a commission.

Try that with another agency and see if they can get you a good deal.



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