Starwood Preferred Guest - current 1,000 bonus points promo taking 4-8 weeks to post...why?

apologies if this has been discussed and thanks for moving if it has, but why, if these 1,000 bonius starpoints are coming from *wood, are they taking 4-8 weeks to post (as i was just informed by *wood when asking about a stay from october)? if they are coming from *wood why the delay?

All of my bonus points have posted the Saturday after my stay, which from reading on Flyertalk is standard.

Almost all the points are posting quickly. The 4-8 weeks is the standard "don't call us" clause that appears in all promos. They don't want people calling the day or even the week after a stay to ask why their points haven't posted, because most of them will post within 3-10 days.

ok, thanks.

my stay was the last week in october. we're now in the last week of november. today i am being told that it takes 8 weeks. asked to speak to a supe, the reluctant agent tells me the supervisor will tell me the same thing. i request the supe anyway the agent comes back and says 'the supervisor said to tell you we don't control where the points are coming from."

i again ask to please speak to a supervisor to ask for a simple explanation as to who is controlling these points if they are not from the property and not from starwood.

the agent is also not helpful and says, "i have seen them take 4-6 weeks and i have no idea why."

starwood....where do these points come from and why can;t you control them? i am concerned at this point that they never registered the stay and that whatever investigation should be launched is not being launched because not enough time has passed.

ridiculous and i'm sorry we made the effort to complete a stay in october to use the points at christmas.:mad:

What do T&C of the promo say??

A few things to check, I guess, though the answer is probably “yes” to all:


Has the stay itself posted?
Are you definitely registered (http://www.spgpromos.com/1000starpoints/) for the promotion (http://www.starwoodpromos.com/starpointbonus/)?
Does the hotel participate (http://www.starwoodpromos.com/starpointbonus/all_props/)?

Are you sure this is not a promotion where Starwood does a sweep, maybe weekly, biweekly or monthly and award the points at that time, rather than awarding them for each stay you have?

If T&C say 6-8 weeks, you really don't have a case to complain until it's passed the 8 weeks.

All my points have appeared the Saturday after the stay credit posted. With one exception. And when I looked into it I was told it could take up to six weeks (not 4-8). When the six weeks passed and I checked again, I was pointed to the list of participating hotels. And sure enough, the hotel in question (Sheraton PDX) isn't on it.

Which hotel is it?

It could be, as someone mentioned, a hotel that is not participating in the bonus promo.

What influences whether a hotel is participating in this promo or not? Does the hotel get to choose?

Just curious because I just noticed that an SPG property I frequent is not on the list. I was going to stay there anyway, but this gives me pause to wonder why they wouldn't be part of the promotion.

:mad:

Did the agent check your account and verify that you have registered for the promotion?

Which hotel is involved?

Was the stay credited correctly?

These are questions I believe would help.

apguest.forum@starwoodhotels.com

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

yes, i am registered- confirmed.
yes, the hotel is participating-confirmed.
yes, i had a horrendous experience at this property and already know they are sub standard in many ways -- i only took the stay there because of the promo.

i did find the time to phone *wood corporate c.s. where the people are universally helpful and efficient and they told me the points do come from the property itself, so, surprise, surprise the property dropped the ball.

i have been told that they will be in my account within the week.

it irks me that as a gold, with a spouse who is gold, both of us carrying *wood amex cards, i still have to hear non responses and evasions from "regular" customer service when the answer is available.

Got my 1k bonus recently from 3 different hotels within 48hrs of checking out :D sounds like teh hotel is the problem here

Got my 1k bonus recently from 3 different hotels within 48hrs of checking out :D sounds like teh hotel is the problem here

I don't know, unless lots of hotels have glitches.....I spoke to SPG the other day regarding three stays which haven't posted the 1,000 points. One wasn't part of the promo (I didn't realise LM Piccadilly would not be part of the promo), but the other hotel, contributing two stays a couple of weeks apart, is part of the promo (Turnberry Resort in Ayrshire).

I have had hotels before the stays here quickly posting the points; I have also had stays after these posting the bonus points. Anyway, the associate I spoke to said she would look into it, so I am happy enough!

I have found that often if a hotel failed to credit your platinum gift points, then in spite of having customer service credit the 500 points which they do rapidly, the 1000 points are not going to credit and will require a further call to CS to clear up.

The hotel apparently needs to "post" them. I stay at the same three hotels every week (Sheraton Parsip, Westin Morristown and Sheraton Newark). The Sher Parsip and Westin MT post on the following Saturday every week. I have about 8 from Sheraton Newark waiting to post for the past 6 weeks or so. I've tried to call and they always say "the hotel has 6 weeks to post them". Not sure what to do other than wait! Really don't feel like calling every week for the next 6 weeks?