Hertz - Total charges !!!

:mad:IT's SIMPLE ! Keep your contract with you or in the glove box that has est of total charges not incl fuel unless you decide to prepay for it. The amount at the bottom should be the same as your receipt when you return it. It's that simple. THEY SHOULD MATCH ! AGAIN CHECK. If it's differant ask to speak with a manager and have them fix it. DON'T blow it off till later. Common sense.

:mad:IT's SIMPLE ! Keep your contract with you or in the glove box that has est of total charges not incl fuel unless you decide to prepay for it. The amount at the bottom should be the same as your receipt when you return it. It's that simple. THEY SHOULD MATCH ! AGAIN CHECK. If it's differant ask to speak with a manager and have them fix it. DON'T blow it off till later. Common sense.

This absolutely makes sense, however, is not always the rule. Coupons for example are rarely reflected on the contract and they often impact the final charge.

Also, my largest discrepancy findings are when I am trying to make the first flight of the day and I am dropping my car off at 0430 and there is no receiver. Just a walk to the airport terminal. I always take my contract with me at that point, however, I should not walk away knowing that I will be calling Hertz in a week to dispute a bogus charge. Hertz should look at my rating. I understand they probably give PC out everybody these days, but I am going to rent again. Why try and rip me off today?

but I am going to rent again. Why try and rip me off today?

Because you are going to rent again.

At many locations, there is nobody to speak with at certain hours, not even anybody to drop off the car with. You just leave the keys and go. You are totally at their mercy as to what they charge you , and it's up to you to go see the difference and fight it later.

I don't believe I've seen a single post here where somebody has said they returned their car, were handed a receipt that was higher then what they thought it should be, and they just said oh well, I'll deal with it later.

Most all, if not all, are of the type where you don't have a receipt till days later, or you notice it once you are charged.

Hertz makes it intentionally confusing and is playing a game where they know some percentage of people won't notice or won't complain they were overcharged.

At many locations, there is nobody to speak with at certain hours, not even anybody to drop off the car with. You just leave the keys and go. You are totally at their mercy as to what they charge you , and it's up to you to go see the difference and fight it later.

I don't believe I've seen a single post here where somebody has said they returned their car, were handed a receipt that was higher then what they thought it should be, and they just said oh well, I'll deal with it later.

Most all, if not all, are of the type where you don't have a receipt till days later, or you notice it once you are charged.

Hertz makes it intentionally confusing and is playing a game where they know some percentage of people won't notice or won't complain they were overcharged.

Bingo! You really have to check the unattended drop offs. With the attended drop offs I have only had a hand full of cases where I had to say "remember the coupon" or something to that effect.

Because you are going to rent again.

Yes, this pains me, but the bottom line is that Hertz offers the best product and simply has the best walk to your car and drive away policy. I wish that there really was rental car competition in the US at the service end. I do not need competition at the rent a wreck end.

Actually my experience with National walk out and take any car is far superior to Hertz where half the time it's walk to your car and drive out, and half the time it's walk to the board, see your name is not listed, walk to the gold desk, and be told they are running behind, and the car they offer you is significantly less then the one you rented, so you have to get them to lower the rate, etc.

The only reason I rent from Hertz anymore is usually price, if their price is better I'll go with them, if close or higher, then there is no real advantage to them.

Ok to answer alot of these questions i'll try to do it in one swoop. Print out your charges from online. If you have a coupon make sure its on the reservation before you print it. Present the coupon on your return and the reciept will reflect the discount some say coupon not required in the coupons fine print. Off airport location have posted hours and will not return your car until the next biz day if returned after hours. Reciepts can be printed out online at hertz.com click on customer support then request reciept give it 4 hours. Check your CC on your gold profile once in awhile to make sure its the correct card and exp date isn't next week.

Actually my experience with National walk out and take any car is far superior to Hertz where half the time it's walk to your car and drive out, and half the time it's walk to the board, see your name is not listed, walk to the gold desk, and be told they are running behind, and the car they offer you is significantly less then the one you rented, so you have to get them to lower the rate, etc.

The only reason I rent from Hertz anymore is usually price, if their price is better I'll go with them, if close or higher, then there is no real advantage to them.

+1. This is one of the main reasons I've mostly left Hertz for National.

In years past, the #1 Club Gold system was superior. Your car was there in its stall and you knew it was a desirable car - if not a full upgrade at least one of the better cars available in your category. If your flight was 30 minutes earlier or 2 hours late, your car was there. Then, at dropoff, there was an attendant standing by your car, printing a receipt as you collected your luggage.

Now, the car isn't in the stall. About 75% of my Hertz rentals in the past year have required a visit to the Gold desk. When I arrive right on time, the excuse has repeatedly been "We're running behind." ...? :mad: Every Tuesday morning in Seattle? :confused: You know how many renters are booked. History tells you how many are showing up. Getting "behind" because of some bizarre, unpredictable event would be one thing. Getting behind during normal business is totally unacceptable.

Then, to make matters worse, I have too many returns to major locations during regular airport operating hours when there's no one there to print my receipt. At National, I could actually live with this because I know they'll email me a receipt - usually before I reach my departure gate. For my last Hertz rental, I had to call numerous times, days later, only to find out that they don't know where the car is and thought my rental was still open. (Fortunately, they found the car.)

Anyway, this is probably a repeat of a prior rant. I used to love Hertz - was a PC member for a few years - but the fundamental breakdowns of their basic processes is too much for me to take.

Please take a few moments when you get home to go to the Hertz online survey and comment good or bad. They do listen!

Please take a few moments when you get home to go to the Hertz online survey and comment good or bad. They do listen!You mean the survey that has the login code printed at the bottom of the receipt that pinniped never got?!? :eek:

I always get an email with a survey, or at least I have the last few times. Since that's simple, provides a ready link and just takes a few minutes, I tend to fill it out. Something on the receipt, on the other hand, is quickly forgotten anyway.