Flying Blue (Air France & KLM) - Air France Foul Up

On the major segment of this summer's ATW trip, booked by the Continental ATW desk, all on Sky Team carriers, I flew from SIN to CDG on AF-257 (July 29).
I showed the check in Agent in Singapore my One Pass card and requested she credit those miles to my One Pass account. My eticket receipt referred to my One Pass number.

Somehow, my Flying Blue account was credited with those miles.

Over the last two months I have sent 4 faxes to Flying Blue, made at least 5 telephone calls. I requested those miles be deleted from my FB account. I called the One Pass service center. One Pass management called FB manager twice asking them to delete the miles from FB. One Pass assures me that once FB deletes the miles they will credit me with the miles (it will put me over into Plat level).

FB manager has sent me two form letters saying they cannot transfer or merge mileage credit between different programs. (Does the word "delete" mean the same in French as "transfer" or "merge"??

I sent a FedEx letter to Pierre-Henri Gourgeon, CEO of Air France, requesting those miles be deleted from my FB account.

So far no favorable response. What can be so difficult in deleting miles???

Does anyone have any suggestions? I am ready to book another RTW trip and would like to book it as a PLAT.

Any help would be much appreciated!! :(

I had this problem once with LH and BD but they swapped the miles over very promptly so it can be done....just needs a willing heart and can do attitude....Hmmmmm

The question is not really what your e-ticket receipt shows but what your boarding passes show. Have you checked? You say that 'somehow' your FB account was credited, but do you have any idea at all as to how? It seems to me that if you (1) booked with CO, (2) gave them your OP number, (3) only showed your OP card at check in, there is no way any one could 'guess' which FB account the passenger corresponds to, so somehow, at some point, your FB number must have been seen or mentioned and I think you might be in a stronger position to ask for the change if you have a sense of what happened (and perhaps tell us what your understanding is)

The only thing I can think of is some time before that SIN-CDG flight, I dropped by the AF office in Saigon.... er..... Ho Chi Minh City, and tried to get some good seats on the flight for my wife and me. The agent asked if I had a FB account and I gave it to her thinking it would help get those seats.

But the fact remains I showed the check in agent my One Pass card and specifically asked her to credit my One Pass account.

Obviously it was an AF agent error.

Obviously it was an AF agent error.
It may have changed, but I don't think the check-in agents are AF staff at SIN. Either airport staff or another carrier's. Not that it changes the fact that the check-in agent made a mistake.

Which brings me back to my original question.....

What is so difficult about Flying Blue doing the right thing and just deleting those miles for that flight from my FB account?

I mean, they gain nothing by keeping them in there! and by keeping them in there and being totally unhelpful to me, they are driving me away to never wanting to fly Air France again.

A little good will on the part of Air France and Flying Blue would be much appreciated!

they are driving me away to never wanting to fly Air France again.

Thats the Air France we all know and LOVE!!:D

When I booked a BEY-CDG-EZE/GRU-CDG-BEY ticket at the AF ticket office in BEY, automatically on the e-ticket receipt it showed my AF number, even though I never mentioned anything about it.

Well, folks, there you have the responsible, caring, customer oriented Air France and Flying Blue.

Personal letter to the CEO of Air France, sent via FedEx. NO RESPONSE.

(counterpoint, I sent a similar letter to the President of One Pass, and got an immediate phone call back from his executive assistant with a resolution to my problem)

5 faxes, and 6 phone calls I sent to Flying Blue. Continental One Pass management called them twice. Result: two form letters not even addressing the issue.

On a scale of 1-10 I would rank Air France and Flying Blue down around the weak 2's. Seems they excel only in arrogance.

So keep my miles on the books of Flying Blue. I will NEVER fly Air France again, and will pass the word among all my friends and brethren that indeed this is a truly loathsome airlines, and one to avoid at all costs.

Voila! Air France management: this is the price of arrogance. You have sunk to around the level of Air Congo.

Au revoir!

Personal letter to the CEO of Air France, sent via FedEx. NO RESPONSE.

This doesn't surprise me at all. The CEO of Air France probably gets 100s of personal letters a week (and even more emails). And I doubt he has the time to read them, reply to them individually, and manage a multinational at the same time.

I am sure someone has read it, but did not consider it an issue of corporate importance.
Of course they could set up an office around the CEO treating such letters and emails, but that would easily become like a whole duplicate helpdesk organisation.

Having said that, the regular helpdesk should have treated your complaint correctly in the first place!

You are correct about not being surprised at the lack of response by Air France CEO Pierre-Henri Gourgeon. Quite obviously in his arrogance, why bother responding to letters from the little people. Let them eat cake!

Just shows how wonderful Continental is, when their President has his personal assistant call in response to a letter and set things right.