Star Alliance - Lounge access policy has changed Oct 1!
niksal
Oct 26, 09, 11:45 am
Sorry if this has been discussed, didn't find a recent thread about it.
Me and my gf flew SFO-FRA and from there we travelled to different destinations with *A carriers (me SK and she LH if it makes a difference). We tried to go to the SEN lounge in FRA with my SK*G card, but were denied access as we were not travelling on the same flight! I told the lady that it hadn't mattered before, as long as we both fly on a *A flight. She informed me that the rules have changed from Oct 1 and that your guest now has to fly on the same flight as you.
Did she make this up or have the rules really changed?
henry999
Oct 26, 09, 12:25 pm
Sorry if this has been discussed, didn't find a recent thread about it.
Me and my gf flew SFO-FRA and from there we travelled to different destinations with *A carriers (me SK and she LH if it makes a difference). We tried to go to the SEN lounge in FRA with my SK*G card, but were denied access as we were not travelling on the same flight! I told the lady that it hadn't mattered before, as long as we both fly on a *A flight. She informed me that the rules have changed from Oct 1 and that your guest now has to fly on the same flight as you.
Did she make this up or have the rules really changed?*A website Gold benefits section still says:
4. Guests must enter with eligible Star Alliance Gold customer and must depart on a Star Alliance airline, though not necessarily on the same flight.
cheers,
Henry
starflyergold
Oct 26, 09, 1:28 pm
Who denied access? Was it the non LH staff posted outside the lounge?
They are notoriously wrong and badly briefed about *G status.
iwillflytheworld
Oct 26, 09, 2:13 pm
Most likely the agent was misinformed/making up rules. At least I hope so, as I often take guests on different flights into the lounge.
NewbieRunner
Oct 26, 09, 2:22 pm
No, the agent wasn't misinformed.
http://www.lufthansa.com/online/portal/lh/us/info_and_services/at_the_airport/lounges?nodeid=1801992
There's a lengthy thread (http://www.flyertalk.com/forum/miles-more-lufthansa-austrian-swiss-other-partners/986248-boarding-pass-checks-all-lufthansa-lounges-sen-hon-oct-1-a.html) (600+ posts) about the entry rule changes in the M&M forum. It has been pointed out that the "guest must depart on the same flight" rule is in violation of the Star Alliance rules but so far no response from LH. :mad:
niksal
Oct 26, 09, 10:03 pm
Oh, so it's a LH thing, hadn't seen that one! Thanks for the info, another reason to avoid FRA in the future.