Flying Blue (Air France & KLM) - Claiming missing miles when original ticket surrendered for damaged bag?

Just curious, what is the procedure to claim missing miles after a system generated email was received requesting original boarding pass?


I was booked on Air France BNE to CFE with the following routing: BNE SIN CDG CFE. Unfortunately due to a death on the inbound aircraft; and the failure of this aircraft to actually make it to singapore I was put on a KLM flight to Amsterdam and then Clermont Ferrand. There was another cancellation in AMS during boarding process and I was again rerouted to make the final routing as follows: BNE SIN AMS LYS CFE


When I arrived in CFE my bag didnt, it didnt arrive for any of the passengers originating in Amsterdam, and when it was delivered a few days later, it was severely damaged to the point that it was replaced at the shop AF recommended I take it to for it to be fixed.



Unfortunately again; the shop insisted on keeping the original boarding passes in order to process the claim.


My AF account still shows the routing via AMS and LYS; but when I submitted the claim for miles on the web I received the following email:


Dear Mr. G,
On 24/10/2009, you made an online request for Flying Blue Miles. Your online request was for flight KL 0838 from SIN to AMS on 7/10/2009.
Your ticket number was: 000000000000
Unfortunately, we were not able to validate your request in our registration system.
For further processing of your request, we invite you to print this e-mail and send it via post to your Flying Blue customer service center, including your original boarding pass, a copy of your ticket or trip summary (in the event of e-tickets), according to the General Terms and Conditions.
The General Terms and Conditions can be found on the KLM ( www.klm.com ), Air France ( www.airfrance.com ) or participating airlines' websites.
In future, to make sure your Flying Blue Miles are credited to your account, always mention your Flying Blue membership number when booking a ticket and checking in for a flight.
Thank you for using this service. We hope you will visit the Air France and KLM websites again soon.
PLEASE DO NOT REPLY, AS THIS IS AN AUTOMATICALLY GENERATED MESSAGE


ironically the only boarding pass i still have is the one that an AMS agent enthusiastically tore in half when I asked her if I can keep it as a souvenir.

can I send in the screen shot of the routing on my AF account on their web site?


please advise; thanks!

--Russ

PS. It was my understanding that because of the N booking class I would receive 25% of the actual miles flown but on my Qantas operated BNE SIN leg I got the full 100% I was so excited the same would happen for the AMS leg; but now it doesnt look like ill get anything for that

everything went well on the trip home, but not all segments credited yet

wonder if its typical for FB or am I just the special case

also interesting how the one segment that did credit flown on AF CDG-SIN was 25% miles... but the initial QF BNE-SIN was at 100% miles booked through AF. still haven't received credit for QF SIN-SYD leg... nor the KL operated SIN-AMS, AMS-LYS legs that happened due to cancellations.


should call the Sydney office tomorrow to see what is going on with FB

print from checkmytrip if you still can. This shows the updated routing.

Just curious, what is the procedure to claim missing miles after a system generated email was received requesting original boarding pass? .....

you can try to proove you took the flight by checking "my reservations". Normaly, if its no so long time after your flight, you can see your trip with all segments checked "done" I think it can help.
Increadible is the second paper they ask for ! this prooves nothing. What they can ask for is a copy of your ETK and BP (or what I said above)

one thing more : normaly they should do the job themselves : they can easily join the office in charge of luggage problems and get the answer. But, here, I think, everybody knows the high efficiency and kindness of FB/AF customer service .... sic transit gloria mundi ...

thanks guys... I will have to call the Aussi AF tomorrow

only 4 of 7 segments credited miles so far, quite a bit haplessly

of the Air France and British Airways bookings I had to Europe from Australia, the only problem free segments were on Qantas, I must admit

--Russ

5th segment credited... got 100% miles from Qantas for the SIN-SYD route.

Called AF in Sydney about the rerouted trip on KLM via Amsterdam, they promised to take care of it... even got an e-mail that my "original scheduled" SIN-CDG-CFE segments were credited, but when I check my Flying Blue account online there's nothing there.


Uncool!

an update... after a call to AF in Sydney, the missing miles got credited... sort of


I was given 25% of the original booked fare SIN - CDG... even though I never flew that route... I also received 125 miles for AMS-CFE which I didn't fly.

Thanks to the 100% credit I got for flying the Qantas segments I still ended up over the initial 25% I was limited to by the booking class, but its weird how they manipulate crediting miles based on booked segments and not actual miles flown.