Other North & South America Frequent Flyer Programs - smoke smell emergency LP 307 22Oct

LA 307 22 Oct 13:55 Piura to Lima Airbus319
This is getting interesting... smell of smoke within minutes of takeoff from Piura, fast return to airport, firetrucks and all.
Not much info coming from any ground staff, we were sequestered in lounge without much info, then they offered to rebook anyone wanting for 6 am flight tomorrow. I did so.
While waiting (hours) to rebook and get luggage, I had time to search flights from laptop... and found I was able to book for the 10pm same day flight Piura - Lima but when I got to the counter they said I couldn't get that flight, I had to take the 6am flight next day. She would not honour my reservation. No reason why other than she was very frustrated and not very nice mood. But if I can make a reservation, there are seats, right? No answer. I asked for some proof there were no seats and she refused. I asked her name and she refused. She got very frustrated with me. I found our later a few people behind me were able to get on the same day 18:30 flight, but I don't know how some were able to do this, not others. There seemed to be a lot of line jumping and favouritism.

By the way, I like the announcement they always make especially welcoming LanPass members (like me) aboard (grin).

There was no offer of vouchers for food and hotel. Does anyone know to what I am entitled from LanPeru in this situation?

(Interestingly Flightstats.com shows the flight arrived in Lima 22 minutes after takeoff - impossible! It relanded in Piura (not Lima) 22 minutes after takeoff.)

Description depicts a mechanical problem thus carrier is responsible for food & hotel & passengers well being; However you need to check the Contract and Country that rule your ticket for any legal action.

Anyway very, very poor handling from LAN. Typical of their (no) customer service.

Thank you, that's useful. Can I ask you to point me in the right direction to find that information?

Thank you, that's useful. Can I ask you to point me in the right direction to find that information?

Each country/Geo has their own set of rules and directions; In Europe there's a set of rules, Brazil has a set of rules... eventually the country where the incident happened/ticket was purchased have a set of rules that will apply.

If you need further educated advice please inform where ticket was purchased and originated and other FTers might also assist you.

Get receipts from any and all expenses you might incur throughout this mechanical issue, since you were deplaned till you board again. The easiest way would eventually be to dispute the charge of this airline ticket with your credit card, they are usually excellent in assisting passengers who have been distressed by airlines as they are used to these situations and might know where to direct your claims. At the very least you may claim to pay the difference between your airline cost and expenses incurred, further action might be pursued in a small claims court.

LAN is not known to have a good customer service, thus credit card and legal action seems the only avenue in your case.

Cheers.

You experienced this because:

1. LAN is defficient in customer service; they are bad in big airports, imagine in Piura.

2. You don't have the phone number for the Special Services red-dressed girls in LIM. Next time you call them and you will probably get a little more attention (however not warrantied, as anything out of the manual has to go through a grey-dressed supervisor)

I'm PMing you with the Special Services phone number for LIM. They mostly handle elites, however calling won't hurt. You can even call and vent what happened there in Piura.