Hertz - HLE Pickup Denied

Hi folks!

I am renting a car from Hertz in MA. The location is listed as a Local Edition and has a number listed to call in order to schedule our pickup/dropoff.

I called this morning (7-8 hours prior to arrival, website says you must call 1 hour prior) and was told that they do not have enough staff to pick me up.

So, I have to take a taxi from the Amtrak to Hertz.

Can I ask them for a refund on the cab fare? If they say no, do I have reasonable cause to complain to CS?

Thank you!:D

I think requesting refund of cab fare is reasonable request.

Is this the HLE near the Rt. 128 Amtrak?

Unless things have changed, they should deduct your cab fare from your rental as long as you were within 15 minutes of the HLE.

If it's Boston you are talking about, according ttohis thread

http://www.flyertalk.com/forum/new-england/998217-taking-acela-into-boston-next-week-best-place-get-car-w-hertz-near-there.html

It's common for them to pay for the cab.

The policy for South Station saysThis location is for Amtrak arrivals only. There is no rental counter at South Street/Amtrak Station. Cab fare to the 30 Park Plaza location (Motor Mart Parking Garage) will be reimbursed up to $20.00 with receipt. The taxi stand is located outside the main entrance.

After Hours - Please reserve at the Boston Logan International Airport, 207 Porter Street, East Boston. Cab fare will be reimbursed up to $20.00 with receipt.