Hyatt Gold Passport - FFN - checkout required?




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thegrailer
Oct 22, 09, 9:16 am
I'm looking to do a mattress run or two and was wondering what the policy on checking out is - can I just check in, show my cc, sign and walk right back out? (maybe just ride the elevator up to see the room out of curiosity) Is there something in the T&C that someone knows about?

(I didn't find this searching variations of "checkout")

Cheers -


bsdstone
Oct 22, 09, 9:18 am
I'm looking to do a mattress run or two and was wondering what the policy on checking out is - can I just check in, show my cc, sign and walk right back out? (maybe just ride the elevator up to see the room out of curiosity) Is there something in the T&C that someone knows about?

(I didn't find this searching variations of "checkout")

Cheers -

It's not a problem at all....when I do it, I usually check in, go grab the laundry bag and all the toiletries and leave. I donate the toiletries to the local shelter here in town.
I would be sure to call and get a copy of your receipt faxed or emailed to you...just to be sure.

thegrailer
Oct 22, 09, 9:22 am
Fantastic - this is gong to be easier than I thought (like when I actually had to ride Amtrak one stop back and forth between DC and VA to reach status)


Thanks -


halothane
Oct 22, 09, 10:25 am
I do it all the time. No problems :D

thezipper
Oct 22, 09, 10:31 am
... also, many full service properties will allow you to do the e-checkout, and have the receipt e-mailed to you ;)

GUWonder
Oct 22, 09, 11:00 am
I'm looking to do a mattress run or two and was wondering what the policy on checking out is - can I just check in, show my cc, sign and walk right back out? (maybe just ride the elevator up to see the room out of curiosity) Is there something in the T&C that someone knows about?


Yes, you can do this with Hyatt hotels in the US. Often I just leave the key in the room and then call up the hotel after I leave to inform them that I have checked out of the hotel and left the key in the room.

Nothing in the T&C that should pose a problem. Enjoy your mattress
runs even if you just check in at the hotel and walk out without even going to the room.

TrojanHorse
Oct 22, 09, 11:45 am
Pretty much all the chains are like this; you never or seldom have to check out. On mattress runs, I check in & sometime never go to the room if I'm in a hurry; the only times I will go to the room are 1. if I want to clean out the toiletries or 2. its a multi night stay and I go mess up the bed, throw a couple towels on the floor etc so that housekeeping makes the room the next day and they don't give it away again..

the Marriott IAD gave away my two night mattress run once when I never went to the room. Funny thing was I checked in.. took a flight and got back at 11 p.m. the following night; Instead of going home I went to my room (I took their shuttle and had parked my car at the hotel). but the key didn't work.. when I went to the front desk they said that I had never used the room and they checked me out (but still charged me for two nights).. after a very long and difficult fight with MR and the property, I got all my points and stay credit which is all I wanted.. for the record I just drove home that night

todorovic
Oct 22, 09, 1:01 pm
...

the Marriott IAD gave away my two night mattress run once when I never went to the room. Funny thing was I checked in.. took a flight and got back at 11 p.m. the following night; Instead of going home I went to my room (I took their shuttle and had parked my car at the hotel). but the key didn't work.. when I went to the front desk they said that I had never used the room and they checked me out (but still charged me for two nights).. after a very long and difficult fight with MR and the property, I got all my points and stay credit which is all I wanted.. for the record I just drove home that night

I would have been mightily pissed had someone done something like this to me. I had several multi-day stays where I had to spend a night somewhere else and if this had happened to me you can bet that the hotel would have had to find me a better room for that night. It is none of their business where I sleep if I showed up for check-in.

delter
Oct 22, 09, 9:48 pm
Fantastic - this is gong to be easier than I thought (like when I actually had to ride Amtrak one stop back and forth between DC and VA to reach status)


Thanks -

why does that sentence make me think of Family Guy? :D

thegrailer
Oct 23, 09, 12:17 am
why does that sentence make me think of Family Guy? :D

Reading it again - it does ^

Since I now know that I can simply pay and walk away, can this be done in more than one Hyatt in the same night? For example, there are 3 Hyatt Place hotels within maybe a half an hour of each other near IAD. Would I receive points/stay credit from Hyatt for each hotel stay if I did a 3 hotel mattress run in the same night?

Lastly, I have had to leave a hotel and comeback to the same room - never crossed my mind that it might be given away while I was gone

bbbb
Oct 23, 09, 1:21 am
Since I now know that I can simply pay and walk away, can this be done in more than one Hyatt in the same night? For example, there are 3 Hyatt Place hotels within maybe a half an hour of each other near IAD. Would I receive points/stay credit from Hyatt for each hotel stay if I did a 3 hotel mattress run in the same night?

No it will not work for more then one stay on the same night.

thegrailer
Oct 23, 09, 2:12 am
No it will not work for more then one stay on the same night.

Rats!

gregorygrady
Oct 23, 09, 3:14 am
Reading it again - it does ^

Since I now know that I can simply pay and walk away, can this be done in more than one Hyatt in the same night?

Since you asked this question that has already been answered multiple times, might I suggest you read the following two threads:
http://www.flyertalk.com/forum/hyatt-gold-passport/998020-thenextbigthing-ffn-2009-t-cs-faqs-10-1-09-1-31-10-earn-10-15-09-3-31-10-redm-5.html
and
http://www.flyertalk.com/forum/hyatt-gold-passport/1003932-tutorial-getting-your-hyatt-points.html (http://www.flyertalk.com/forum/hyatt-gold-passport/1003932-tutorial-getting-your-hyatt-points.html)

Between those 2 threads the majority of your future questions will be answered that you haven't yet thought of but have already been answered on FT. ^ And any other new posters should definitely also read the 2 above threads as they have some great info in them and answer most all questions Hyatt/promo related.

thegrailer
Oct 23, 09, 9:07 am
Since you asked this question that has already been answered multiple times, might I suggest you read the following two threads:
http://www.flyertalk.com/forum/hyatt-gold-passport/998020-thenextbigthing-ffn-2009-t-cs-faqs-10-1-09-1-31-10-earn-10-15-09-3-31-10-redm-5.html
and
http://www.flyertalk.com/forum/hyatt-gold-passport/1003932-tutorial-getting-your-hyatt-points.html (http://www.flyertalk.com/forum/hyatt-gold-passport/1003932-tutorial-getting-your-hyatt-points.html)


I've already read them and if I missed the answer once, I'll miss it a second time. I know I need to do the work to find my own answers but sometimes, after not finding what one needs, it's simply easier to ask, See e.g., bbbb's answer above. However, since I do have your attention (drifting way OT), and since I am a Hyatt newbie skating over from HHonors via FFN, how rigid is Hyatt in its policies? For example, I've read about extending time for redemption of free nights - is this something that can be counted on or is it random/hit or miss? (which is why the answers above are great - folks telling real life stories about what actually happens, rather than what should happen)

Cheers

sophiegirl
Oct 24, 09, 4:39 am
.....and since I am a Hyatt newbie skating over from HHonors via FFN, how rigid is Hyatt in its policies? For example, I've read about extending time for redemption of free nights - is this something that can be counted on or is it random/hit or miss? (which is why the answers above are great - folks telling real life stories about what actually happens, rather than what should happen)

Cheers

(bolding mine)

I was able to extend my redemption period by one month last year, but I am a Diamond - which (from reading FT) seems to be when you can "count on it".

Also - this year may be different, as the overall redemption period has been extended by a month. Since adding another month would begin to include Easter, Spring Break, etc; logic says it is doubtful - but if the economy / hotel business is still in trouble, who knows?

IMO, by the time you find you can't count on it, it will be too late. :( If you are doing MR's, I would earn only what I was certain I could use!

With regards to policies as a whole, I have found Hyatt to be pretty much like the other chains - the higher your status, the better chance of exceptions.

GUWonder
Oct 24, 09, 6:53 pm
(bolding mine)

I was able to extend my redemption period by one month last year, but I am a Diamond - which (from reading FT) seems to be when you can "count on it".

Also - this year may be different, as the overall redemption period has been extended by a month. Since adding another month would begin to include Easter, Spring Break, etc; logic says it is doubtful - but if the economy / hotel business is still in trouble, who knows?

IMO, by the time you find you can't count on it, it will be too late. :( If you are doing MR's, I would earn only what I was certain I could use!

With regards to policies as a whole, I have found Hyatt to be pretty much like the other chains - the higher your status, the better chance of exceptions.

That longer redemption period is not the reason why I as a Diamond would not count on the extension this time too. The reason I think the extensions could be justifiably less generous this round is because Hyatt has offered us the option of earning FFNs for every two stays or of earning 3000 bonus GP points for every stay after the first stay during the promotional period that can be used at any time even beyond the FFN promotional period.

That said, Hyatt has been very customer-friendly in prior years and still shows itself to be that kind of organization which I can salute for its customer-friendly approach to the loyalty program customers. So I wouldn't count anything (good) out when it comes to Hyatt this year or even early next.

thezipper
Oct 24, 09, 7:45 pm
thats why I'm headed out to Herndon tonight to check-in and back out to Fair Lakes tomorrow night to check-in ;)

No it will not work for more then one stay on the same night.

sophiegirl
Oct 25, 09, 3:13 am
That longer redemption period is not the reason why I as a Diamond would not count on the extension this time too. The reason I think the extensions could be justifiably less generous this round is because Hyatt has offered us the option of earning FFNs for every two stays or of earning 3000 bonus GP points for every stay after the first stay during the promotional period that can be used at any time even beyond the FFN promotional period.
That said, Hyatt has been very customer-friendly in prior years and still shows itself to be that kind of organization which I can salute for its customer-friendly approach to the loyalty program customers. So I wouldn't count anything (good) out when it comes to Hyatt this year or even early next.

(bolding mine)

an excellent point. And although we will use the ones we earn, were I to be make the choice again, I would choose FFN for me, and the 3Kpoints for Mr. Sophie.

Smart Shopper
Oct 25, 09, 10:08 am
[…] I know I need to do the work to find my own answers but sometimes, after not finding what one needs, it's simply easier to ask […].
As brought to our attention in a separate thread (http://www.flyertalk.com/forum/hyatt-gold-passport/1003109-please-read-terms-conditions.html), I also encourage you to read Hyatt’s GP T&C (http://goldpassport.hyatt.com/gp/en/benefits/terms_conditions.jsp). My reason: You will get not only a much better view of GP's special services, benefits and awards but also will find answer to questions who never had thought about.

While I am here: You do followers (& searchers) a good turn if you limit your questions to one topic/thread. While two of your questions (including the opener) cover issues how to circumvent program rules (which I would not discuss on a public BB), you also asked if GP has a tendency to bend their own rules:

[…] how rigid is Hyatt in its policies? For example, I've read about extending time for redemption of free nights - is this something that can be counted on or is it random/hit or miss? (which is why the answers above are great - folks telling real life stories about what actually happens, rather than what should happen)

Particularly answers to your specific question will be valuable for a lot of us, but only those who follow this board in depth have the chance to read it. Be honest: Who will expect to read something about Time extensions of FFN period within a thread named check-out requirements?

Although its hard to add anything substantial after GUWonder’s and sophiegirl’s excellent replies, I try and start in reflecting your last sentence:

What you read here are not only real life stories but also reflections of other reports. Please mind that these observations might not apply for you as GP works on a case by case basis (same here: it’s handled differently if you or a Flyertalk Evangelist (http://www.flyertalk.com/forum/hyatt-gold-passport/1001266-definition-consecutive-stays.html) raises a question which is asked and answered ad nauseum).

IMO GP will not extend redemption period generally or for their elite membership consequently a member has to call/email CS and ask. I doubt you will get a positive answer in End of October but have to wait until January at least. In the past, GP offered a grace period and opened possibility to book premium properties and more attractive travel time. As always, you can play hardball and wait, but you don’t have a guarantee that your request will be granted and – as in Paris there is also a HR at CDG - you get what you ask for.

Further, consider that a lot member secured FFN at their preferred properties and capacity control come into play. Why not follow the flow and plan to use your FFN’s within the published redemption period? If you have one or two extra FFNs left – maybe because you decided to stay at Hyatt in January 2010 and you don’t have any travel plans until March – I am confident you will negotiate a solution.

thegrailer
Oct 25, 09, 8:53 pm
Fantastic replies

Thanks

However, where did the circumvention of the T&C verbiage evolve from? I did not ask how to circumvent rules, I asked about the rules themselves.

Shopper - I'll use my free nights as I see fit and in a timely fashion. You should not worry at all about that. Also, I'll ask questions when I cannot find the answer elsewhere (evangelist or not). The thread drifted - lots of threads drift OT - ease up a bit.

Cheers

hoosiereph
Oct 26, 09, 10:39 am
thats why I'm headed out to Herndon tonight to check-in and back out to Fair Lakes tomorrow night to check-in ;)We did Herndon on Saturday night as well... seemed pretty crowded at check-in -- perhaps lots of FT'ers?

gregorygrady
Oct 31, 09, 4:11 am
I've already read them and if I missed the answer once, I'll miss it a second time. I know I need to do the work to find my own answers but sometimes, after not finding what one needs, it's simply easier to ask, See e.g., bbbb's answer above.

Since you can't be bothered to read through the thread again that has pretty much every FFN question already answered in it, please allow me to waste my time to search for the post instead so as not to waste your precious time searching ;) ........................................yep, there it is in that very thread, just as I suspected:

http://www.flyertalk.com/forum/12535493-post91.html

And just so you don't hafta waste your time clicking the above link, why don't I go ahead and cut and paste it for you for your ease of viewing:

Originally Posted by ocgirl
Has anyone stayed at multiple locations for the same night? Will you get credit for 2 stays on the same night? I do the stays to earn FFNs for my vacations in Hawaii so I just check into hotels but don't always stay. Sometimes there are a couple of hotels with great rates for one night. Wondering if I can take advantage?
No, Hyatt only credits one stay per night. They are clever enough to catch multiple check-ins at different hotels.

And thegrailer, not to be rude, and I certainly would have answered this (and in fact I did answer it once or twice previously I believe) if it were the first.......or second.......or even third time this question had been asked and answered in the past month on this Forum. But I swear I remember at least 4 instances of this same question already being asked and answered this past month or so. How many times do I have to read and answer the same questions cluttering this Forum before I stop answering and instead direct people to find the answer themselves. @:-)

No it will not work for more then one stay on the same night.
And you bbbb, I swear I recall a great line you posted here awhile back. Something along the lines of:

Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime.

Very applicable IMHO. :cool:



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