Klm is Dead - Long Live KLM
Oct 17, 09, 9:11 am
KLM dumped their long time survey partner, TNS Nipo for some other cheaper, Gallic chosen company recently.
When I filled out my survey on paid catering (!) I received an error message at the end and was then presented with a list of all the input that had been received as final comments so far.
Besides the fact that this is competely incompetent and unprofessional of them, it was interesting to read that almost everyone seems to be in agreement that AFKL has really lost its way by considering this move.
Reactions included ( I have not listed people's actual names that were attached to the comments whose privacy has been impacted by this action of AFKL). How ironic that on the next page of all these comments was the message: "We respect your privacy" :rolleyes:
Quality is already too low and would not be better.
If catering must be paid then ticket prices should be decreased by 15 euros
KL will successfully continue to decrease demand for flying and for choosing them
If this goes through then will no longer fly AFKL, the degrading company
What a poverty and sell out
I will definitely no longer have any reason left to choose KL
KL will never be able to compete with the lowest cost companies.
KL used to be the reliable airline and passengers were treated as guests, now we are just marks to be plucked.
Don't do it. This will be yet another example of the company making the customer pay for the cost of KL not being able to manage their business model and will also result later in employees being further degraded.
Could you please stop with those current horrible sandwiches?...any alternative would certainly be better.
If I have to pay 800 euros to fly to Milan and don't even get free catering, why would I ever choose KL above Easyjet? Don't give up everything that you can distinguish yourself with, maintain a bit of class.
Paying on board is an enormous bother with people having to stand up and get money out of their pockets and bags and waiting for change, etc. With the tiny seats and overfull KL flights this will be an impractical disaster.
I would be very disappointed if KL goes for KL catering where the level of giving TUC crackers is already so disappointing.
Would be very bad policy to implement yet another anti-customer change. The KL quality is already rock bottom. I will have no more reason to fly them.
If I have to pay for my water, cheese sandwich and tiny little wine, I might as well just fly a low cost company and save a lot of money on the fare too,.
This survey is a disappointment and an insult. It has been written as if the decision has already been made to implement paid catering. Why should I choose for KLM? Low or no miles, paid catering, it is just a low cost carrier without the low cost.
With the huge variety of fares for the same economy class seat, there should be a different service offered to those who pay the higher fares. Perhaps add a third class or give us a reason to fly KL economy.
I recommend that KL not implement this. It will result in another service degradement and have a negative impact on the experience of the customer. Catering is already insufficient. You will not find us so crazy to pay twice.
Finally do your job and bring us tasty and healthy things.
I assume that if we are able to bring our own food and drink on board security procedures must change.
This was an irritating questionnaire.
How many years have we had to endure a european catering of such an abominably low level? Now that there has been some modest improvement, KL wants to consider paid catering? Only if fares are cut in half!
Ordering online beforehand sounds handy but the reality is that usually you only know what you want at the moment. If there are various choices around you that you can no longer select you will be unhappy.
This questionnaire was poorly designed and irritating and was not respectful of my time in fillling it out since I continued to ask questions about something I said I did not want.
How about a newspaper? KL is one of the few companies that doesn't even give you a newspaper!
One can only hope that KL is not serious -- otherwise I will always fly Easyjet.
Don't do it! You will continue to bury what is left of your brand image.
On short flights two nice cups of free coffie would be preferred to the circus of paid catering.
Paid catering is a bad idea. Better no or little catering than paid catering.
Paid catering comes across as cheap and commercial and will undermine the KL brand to look more like Ryanair.
I don't need some complex, fancy paid catering. I want a decent cup of coffie something to tie me over. This is simply part of the service!
If this is done, then the quality must be 1000% better as what we have today is an insult.
...
And on and on for hundreds of comments. Only saw two that were positive.
When I filled out my survey on paid catering (!) I received an error message at the end and was then presented with a list of all the input that had been received as final comments so far.
Besides the fact that this is competely incompetent and unprofessional of them, it was interesting to read that almost everyone seems to be in agreement that AFKL has really lost its way by considering this move.
Reactions included ( I have not listed people's actual names that were attached to the comments whose privacy has been impacted by this action of AFKL). How ironic that on the next page of all these comments was the message: "We respect your privacy" :rolleyes:
Quality is already too low and would not be better.
If catering must be paid then ticket prices should be decreased by 15 euros
KL will successfully continue to decrease demand for flying and for choosing them
If this goes through then will no longer fly AFKL, the degrading company
What a poverty and sell out
I will definitely no longer have any reason left to choose KL
KL will never be able to compete with the lowest cost companies.
KL used to be the reliable airline and passengers were treated as guests, now we are just marks to be plucked.
Don't do it. This will be yet another example of the company making the customer pay for the cost of KL not being able to manage their business model and will also result later in employees being further degraded.
Could you please stop with those current horrible sandwiches?...any alternative would certainly be better.
If I have to pay 800 euros to fly to Milan and don't even get free catering, why would I ever choose KL above Easyjet? Don't give up everything that you can distinguish yourself with, maintain a bit of class.
Paying on board is an enormous bother with people having to stand up and get money out of their pockets and bags and waiting for change, etc. With the tiny seats and overfull KL flights this will be an impractical disaster.
I would be very disappointed if KL goes for KL catering where the level of giving TUC crackers is already so disappointing.
Would be very bad policy to implement yet another anti-customer change. The KL quality is already rock bottom. I will have no more reason to fly them.
If I have to pay for my water, cheese sandwich and tiny little wine, I might as well just fly a low cost company and save a lot of money on the fare too,.
This survey is a disappointment and an insult. It has been written as if the decision has already been made to implement paid catering. Why should I choose for KLM? Low or no miles, paid catering, it is just a low cost carrier without the low cost.
With the huge variety of fares for the same economy class seat, there should be a different service offered to those who pay the higher fares. Perhaps add a third class or give us a reason to fly KL economy.
I recommend that KL not implement this. It will result in another service degradement and have a negative impact on the experience of the customer. Catering is already insufficient. You will not find us so crazy to pay twice.
Finally do your job and bring us tasty and healthy things.
I assume that if we are able to bring our own food and drink on board security procedures must change.
This was an irritating questionnaire.
How many years have we had to endure a european catering of such an abominably low level? Now that there has been some modest improvement, KL wants to consider paid catering? Only if fares are cut in half!
Ordering online beforehand sounds handy but the reality is that usually you only know what you want at the moment. If there are various choices around you that you can no longer select you will be unhappy.
This questionnaire was poorly designed and irritating and was not respectful of my time in fillling it out since I continued to ask questions about something I said I did not want.
How about a newspaper? KL is one of the few companies that doesn't even give you a newspaper!
One can only hope that KL is not serious -- otherwise I will always fly Easyjet.
Don't do it! You will continue to bury what is left of your brand image.
On short flights two nice cups of free coffie would be preferred to the circus of paid catering.
Paid catering is a bad idea. Better no or little catering than paid catering.
Paid catering comes across as cheap and commercial and will undermine the KL brand to look more like Ryanair.
I don't need some complex, fancy paid catering. I want a decent cup of coffie something to tie me over. This is simply part of the service!
If this is done, then the quality must be 1000% better as what we have today is an insult.
...
And on and on for hundreds of comments. Only saw two that were positive.