Turkish Airlines Miles&Smiles - SunExpress -- can someone translate my confirmation?




iahphx
Oct 15, 09, 9:07 am
I've had some problems buying tickets direct from SunExpress. First, the website didn't ticket my rez, so I had to call to purchase. That SEEMED to work (I was billed for the tickets), but I never got an email confirmation from them. After several more emails and phone calls, I did get a confirmation -- with the names of my pax misspelled! But they sent it in Turkish (which I can't read). I alerted them to these problems, and someone called me at 4 am (nice, right?) to tell me they would fix the names and send the confirmation in English. The names have been fixed, but it's still in Turkish!

Can somewhat translate this message for me? I can't find a useful Turkish to English translation bot. My "confirmation" starts off as follows:

"E-Bilet Bilgisi

Sayin IAHPHX,
SunExpress'i tercih ettiginiz için tesekkür ederiz. Asagida detaylari belirtilen uçus/unuz/lariniz için satin almis oldugunuz bilete ait rezervasyon kayit numaraniz <ABC123> dir."

Is this an "eticket receipt," meaning my "ABC123" (made up) reservation has been ticketed? I'm guessing that's the case, but there are no ticket numbers attached and I can't find my rez on any of the major CRS systems.

Thanks. I don't want to complain again, because I'm afraid of another 4 am phone call! :) SunExpress is not making a good impression with these snafus, but they're half-owned by Lufthansa, so I assume they're not a bad airline.


dabears
Oct 15, 09, 10:20 am
I've had some problems buying tickets direct from SunExpress. First, the website didn't ticket my rez, so I had to call to purchase. That SEEMED to work (I was billed for the tickets), but I never got an email confirmation from them. After several more emails and phone calls, I did get a confirmation -- with the names of my pax misspelled! But they sent it in Turkish (which I can't read). I alerted them to these problems, and someone called me at 4 am (nice, right?) to tell me they would fix the names and send the confirmation in English. The names have been fixed, but it's still in Turkish!


Can somewhat translate this message for me? I can't find a useful Turkish to English translation bot. My "confirmation" starts off as follows:

"E-Bilet Bilgisi

Sayin IAHPHX,
SunExpress'i tercih ettiginiz için tesekkür ederiz. Asagida detaylari belirtilen uçus/unuz/lariniz için satin almis oldugunuz bilete ait rezervasyon kayit numaraniz <ABC123> dir."

Is this an "eticket receipt," meaning my "ABC123" (made up) reservation has been ticketed? I'm guessing that's the case, but there are no ticket numbers attached and I can't find my rez on any of the major CRS systems.

Thanks. I don't want to complain again, because I'm afraid of another 4 am phone call! :) SunExpress is not making a good impression with these snafus, but they're half-owned by Lufthansa, so I assume they're not a bad airline.

Dear IAHPHX,
Thank you for choosing Sun Express. The reservation number for the ticket of which the flight details are shown below is ABC123.

iahphx
Oct 15, 09, 11:33 am
Dear IAHPHX,
Thank you for choosing Sun Express. The reservation number for the ticket of which the flight details are shown below is ABC123.

Thanks! I guess that confirms my reservation has been ticketed. Anyone ever get anything else from them -- like ticket numbers?


Fims
Oct 16, 09, 1:30 am
Maybe they do not have ticket numbers, for example EasyJet or Ryanair also give just the conformation number and no ticket numbers. Sun Express is also low-cost, so no reason to use global CRS.

iahphx
Oct 16, 09, 7:44 am
Maybe they do not have ticket numbers, for example EasyJet or Ryanair also give just the conformation number and no ticket numbers. Sun Express is also low-cost, so no reason to use global CRS.

That must explain it. It certainly seems like I'm set. I guess I'll call their rez office a day or two before my flight. There doesn't seem to be a way to reconfirm on their website.



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