Air New Zealand Air Points - Online bookings down!

11/10/09 0930

Just tired to use grabaseat

Service Unavailable
The booking system is not currently available.
Please try again later or call 0800 35 22 66 for assistance.


When you goto http://airnz.co.nz the booking form has been removed. Hopefully they are improving the booking system.

I do note that from the start of last week you could now type airport codes into the booking form.

Cant get into http://airnewzealand.com.au or http://airnewzealand.com or http://airnewzealand.co.uk

The booking form is back but doesnt work :(

I can get onto http://bnz.co.nz but when I go to logon it doesn't work. It would seem there is a problems with htts:// in Auckland.

Same in Wellington

I can access airnz.co.nz fine, and it seems there is a new booking system to an extent. Instead of just selecting the city, you can type in the name, eg. BNE, AKL whatever.

Can get onto GrabASeat, but no info.

I can access airnz.co.nz fine, and it seems there is a new booking system to an extent. Instead of just selecting the city, you can type in the name, eg. BNE, AKL whatever.


Yip that feature popped up last week, at long last two.

Air New Zealand’s entire computer system has crashed, affecting online bookings, call centre systems and airport check in systems. (http://www.stuff.co.nz/national/2952584/Computer-crash-chaos-for-Air-New-Zealand)

Sounds pretty messy...

The booking form is back but doesnt work :(

I can get onto http://bnz.co.nz but when I go to logon it doesn't work. It would seem there is a problems with htts:// in Auckland.

Same all the way down to Invercargill

NZ's computers are still down. My first flight was delayed considerably. My next flight has no ETA.

This was my first time flying NZ on epass with computers down. It did cause a few issues.

NZ's computers are still down. My first flight was delayed considerably. My next flight has no ETA.

This was my first time flying NZ on epass with computers down. It did cause a few issues.

Down in London as well

Auckland Airport is showing all the domestic flights being on time. Doesnt sound right:p

Somthing like this happend to LH a few weeks ago

No NZ domestic flights are on time. Delays range from 30 minutes to 2 hours.

How are they doing checkin at AKL with barely any counters ?

Are the boarding passes being done by hand?

I don't know. At NSN it was all by hand and painfully slow with terminal jammed full. Kiosks and gate scanners also down, which meant those already with BPs (or epass) had to re-check in. Seat charts being used and shared back and forth between check in agents. I imagine at the bigger airports they'd have agents dedicated for particular flights to streamline. No one can through check bags.

Now at WLG awaiting onward flight.

Grabaseat is now fully back online, so is MYAIRNZ

Seat charts being used and shared back and forth between check in agents. I imagine at the bigger airports they'd have agents dedicated for particular flights to streamline..

That takes me back to flying in the 1970s.

This must be a nightmare for all concerned.

When it first went down I was hopeing it was because they where changing over to a new website layout :(

Looks like all my seat request are safe for up coming flights.

My latest is a further 80 minute delay (on top of the delays already).

Grabaseat's back up now.

Australian site still down:td:

Australian site still down:td:

By the looks of it all the oversease sites are down still. the .co.nz are working slowly.

Computers are coming back up. The chaos will be here for hours - a huge backlog of passengers. It wouldn't surprise me if pax booked on some evening flights (particularly with connections) do not get to fly today.

Computers are coming back up. The chaos will be here for hours - a huge backlog of passengers. It wouldn't surprise me if pax booked on some evening flights (particularly with connections) do not get to fly today.

I don't think I would mind getting stuck somewhere, my biggest fear would be getting 23B or 23E with a screaming kid next to me.

Lots of kids flying today.

worst part of school hoildays is kids overload on flights :p

Lots of delays (check in & flights) at CHC too. Lucky I am not connecting anywhere & didn't take a flight at the end of the day!

Times like this it is good to have Koru... Am drinking a vino & enjoying some cheese & crackers :)

It went down again for a Min..Hope there will be a $1 deal today after the technical issues ..:confused:

the .com.au is back up, but its missing the css files.

From the link posted by stewardo; "Radio New Zealand reported that Air New Zealand estimated 5000 travellers had been hit by the computer crash and the average flight delay was now about one hour and 10 minutes."


... my biggest fear would be getting 23B or 23E with a screaming kid next to me.

Looks like all my seat request are safe for up coming flights.


:rolleyes:

:rolleyes:
Sometimes when there are glitches your seating requests it screwed with.

Here's the latest update as of 16:50 local time -

http://www.stuff.co.nz/national/2952584/Computer-crash-chaos-for-Air-New-Zealand

the articles says they opened an extra 10 counters (I am presuming the reference is to Auckland, as the spokesperson did not seem to know what was happening in Wellington).

My query is - where would those extra 10 be? I thought counters had been done away with and replaced by a few desks.

Do you think they will put some $1 flights still after the technical problems:confused:?

Do you think they will put some $1 flights still after the technical problems:confused:?

I cant even get onto myairnz.com / grabaseat.co.nz / airnz.co.nz they have cut out again . So id say there is a slim chance

Yep, the site's gone again.

It would be nice if they made up for not selling the $1 fares today as promised by putting up international $1 fares tomorrow. :cool:

Lol international $1 fares would for sure crash the system.

grabaseat is down again:confused:

grabaseat is down again:confused:

Its back again =)

Just see on OneNews @AKL they have a whole lot of check-in counters on wheels to use in times like this.

Yep, the site's gone again.

It would be nice if they made up for not selling the $1 fares today as promised by putting up international $1 fares tomorrow. :cool:

that would be awsome,we should tell them on twitter,4 or more routes for $1 would be good

http://home.nzcity.co.nz/news/article.aspx?id=106062&fm=newsmain,nrhl


Air New Zealand is blaming IBM for today's computer failure. The airline is also apologising to customers who were inconvenienced by the IT outage, which Air New Zealand says should never have happened.

Spokesman Bruce Parton says Air New Zealand is sorry that customers faced delays of up to two hours while staff resorted to manual processes for check in and boarding. The airline has now cleared the backlog at most airports.

Mr Parton says Air New Zealand was not the only company affected by the IBM outage. He say they are deeply disappointed by the performance of their supplier, who has fallen well short of the expectations they have on behalf of their customers.

Delays were more than 2 hours on several flights, including one of my 2 flights yesterday. And plenty of people misconnected meaning even longer delays.

The passenger backlog was definitely not cleared 3:30pm.

http://www.stuff.co.nz/business/industries/2955289/Air-New-Zealand-boss-criticises-IBM-over-outage


Air New Zealand chief executive Rob Fyfe has lashed out at IBM in an internal email about yesterday’s mainframe crash that crippled services and disrupted thousands of passengers.

"In my 30-year working career, I am struggling to recall a time where I have seen a supplier so slow to react to a catastrophic system failure such as this and so unwilling to accept responsibility and apologise to its client and its client's customers," he says.

I have seen a supplier so slow to react to a catastrophic system failure such as this
I wonder if they had to call a offshore call center that asked if they had restarted there computer and checked all the cords.

Are the bookings down for everyone else?

For some reason the online bookings are off to me at home, and so is grabaseat, I can still log in to myairnz however. Weirdly enough, it's the same for my computer at work as well, (grabaseat was working from the work computer yesterday at 9am, then when I went to see how the Tokyo deals were going It wouldn't let me on and it hasn't since) yet no one else seems to be affected by this. I can't think of any possible reason this has occurred-I hope they haven't blocked by IP for grabbing too many grabaseat deals or something.

lol @ "I hope they haven't blocked by IP for grabbing too many grabaseat deals or something"

I was able to log on fine just then and bookings were fine today when I was on. Try deleting your cookies or use another browser?

If you restart your broadband router at home you should get a new IP address. Most New Zealanders don't have a static IP, as someback in the day though what a great idea it would be to charge extra for them:p

If you restart your broadband router at home you should get a new IP address. Most New Zealanders don't have a static IP, as someback in the day though what a great idea it would be to charge extra for them:p

Thanks cavemanzk, that solved the problem. Pretty weird though how that happened. It wasn't a security issue either since I could go on any other https site.

Thanks cavemanzk, that solved the problem. Pretty weird though how that happened. It wasn't a security issue either since I could go on any other https site.

How many $1 Grabaseat fares had you booked?

I'm not sure if this is related or whether it deserves a new thread, but has anyone here experienced payment delays with AirNZ in recent weeks?

I have two seperate bookings, one from a month ago, and one from a week or two ago, and both of them only appeared on my CC statement as 13 Oct, even though the first one was definitely ticketed in Sept.

Not that I'm complaining, this delay has pushed it into the next payment cycle, meaning I don't have to actually pay for them for another month.

Yep; I had a GAS MEL-CHC booked Sept 30 that was only charged last week (13th :p), this was the first time I had experienced such a delay occurred with these.