Other Asian, Australian and South Pacific Frequent Flyer Programs - MH - Refund Process Takes Months

I flew MH in July to BLR and on the way back the aircraft was 4.5h delayed so I decided to purchase a new ticket and get on the SQ flight. The staff in BLR confirmed that my C-class ticket canbe refunded (one way). I have claimed this through my travel agent in Malaysia (ticket was issued there). Now it is October (almost 3 months) and still no refund from MH. :td: The travel agent forward me all e-mails to MH but....The last reply was kind of interesting...MH said to my TA ' refund officer was on compassionate leave last week and her back-up staff was on training'..:confused:. but this is only 2 weeks out of 3 months...not a good performance in these difficult economy days .. :td:

Anybody any experience how long MH refunds take?

Hi HKG1111,

Apologies that the process is taking longer than expected. I will contact you privately to obtain your flight information and see how we can help expedite this matter.

Appreciate your patience, and please allow us to win back your confidence.

Best regards,
Jonathan
Malaysia Airlines Digital Team

Isn't it fascinating how it takes them a few minutes to take your money from you when you book, and then it takes them months to give it back to you when you cancel?

Truly a mystery. But it certainly benefits them.

Call your credit card company now and tell them to remove the charges - at least you won't be stuck with finance charges! 3 months is ridiculous.

Truly a mystery.

More like, "Malaysia, truly Asia" :D

I finally got the refund a few days back. However it is actually a joke.. The fare was 2600 MYR return. They calculated approx 2100 MYR oneway and admin fee which brings it to 362 MYR refund ..:td: I dont think this is a way to retain C class customers.

...... The fare was 2600 MYR return. They calculated approx 2100 MYR oneway and admin fee which brings it to 362 MYR refund ..:td: .........

That's standard way of calculating refunds for all airlines. Fare paid, less fare on segments flown, less admin fee. @:-) As a result, many refundable tickets have no refund value if partially used.