Hyatt Gold Passport - Tax Rate at HP Dublin--not calculating correctly?

I had priced this property a few weeks ago and the tax calculation looked incorrect. I checked tonight for a sample weekend date in November and it still looks odd:

Hyatt Daily Rate $79
Occupancy Tax 8%
Total: $94.02

8% on $79 should be $6.32, and the total would be just over $85, so a difference of about $9 for the sample date that I can't account for. To get from $79 to $94 would require a 19% tax.

How do they come up with $94.02? Is it a glitch with this property or some taxes that are not displayed when you get to the final price on line? As I may have some future days here, including prepaid stays which would also have the higher charges, how do you work around that, other than calling and hoping Hyatt sees what I see?

For comparison, I checked a Hyatt Place in Fremont on the same day and it calculated correctly (and has on several stays there).

Hyatt Daily Rate $69
Occupancy Tax 10%
Total: $75.90

Good catch. I'll be there this week; I'll report on my final charges.

Dublin CA - not Dublin Irlend - Ooops

I had priced this property a few weeks ago and the tax calculation looked incorrect. I checked tonight for a sample weekend date in November and it still looks odd:

Hyatt Daily Rate $79
Occupancy Tax 8%
Total: $94.02

8% on $79 should be $6.32, and the total would be just over $85, so a difference of about $9 for the sample date that I can't account for. To get from $79 to $94 would require a 19% tax.

How do they come up with $94.02? Is it a glitch with this property or some taxes that are not displayed when you get to the final price on line? As I may have some future days here, including prepaid stays which would also have the higher charges, how do you work around that, other than calling and hoping Hyatt sees what I see?

For comparison, I checked a Hyatt Place in Fremont on the same day and it calculated correctly (and has on several stays there).

Hyatt Daily Rate $69
Occupancy Tax 10%
Total: $75.90

Yes. I've had the same problem. The tax calcs appropriately on 3rd party websites, but not on hyatt.com. Tried calling CS to correct the rate but didn't get anywhere there. My initial thought was the just do a BRG, but since the base price is the same, that would be a no-go as well.

Dublin CA - not Dublin Irlend - Ooops

For a minute I thought you might be on to something. Could the underlying software be calculating (mistakenly) Ireland VAT at around 19% and not showing that calculation publicly. Looks like VAT in Ireland is 21.5%, though, so even those numbers don't match up in looking for an explanation.

I questioned the tax at that property and they said that they have an occupancy tax and a state tax??? :confused::confused::confused:

The state tax in Dublin is 9.75%. Add that to the 8% occupancy tax and you come out with 17.75%. I looked on Travelocity and they had a note about a $1 resort tax.

$79 daily rate
plus 17.75% in taxes ($14.02)
plus $1 resort tax
comes out to $94.02

That $94.02 is exactly what the Hyatt web site prices on a $79 stay.

Now the big question is why they charge state tax while other properties do not. Why do they collect that in one part of Alameda County (Dublin) and not in another part of Alameda County (Fremont)?

The state tax in Dublin is 9.75%. Add that to the 8% occupancy tax and you come out with 17.75%. I looked on Travelocity and they had a note about a $1 resort tax.

$79 daily rate
plus 17.75% in taxes ($14.02)
plus $1 resort tax
comes out to $94.02

That $94.02 is exactly what the Hyatt web site prices on a $79 stay.

Now the big question is why they charge state tax while other properties do not. Why do they collect that in one part of Alameda County (Dublin) and not in another part of Alameda County (Fremont)?

Your math seems right. But they shouldn't be trying to charge California sales tax on a hotel stay...

If the extra 9.75% really is sales tax, I hope they arn't either (i) paying extra sales tax to the state that they don't really owe or (ii) collecting the extra "tax" but then not passing it on to the state..

I noticed the high tax, as well, on a recent reservation. I only noticed this b/c I ended up staying at the Sheraton in Pleasanton instead. The room rates were very similar but the total charged was quite a bit more for HP Dublin due to the high tax. Since I cancelled my HP reservation, I didn't think about it further. I just now pulled out a receipt from HP Dublin from Dec. 2008 and it shows $89 room, $7.12 tax & $1 Assessment/TRIV, so is this something new? I really think they should be questioned about adding 18% in tax--that's worse than San Francisco--it can't be right.

For a minute I thought you might be on to something. Could the underlying software be calculating (mistakenly) Ireland VAT at around 19% and not showing that calculation publicly. Looks like VAT in Ireland is 21.5%, though, so even those numbers don't match up in looking for an explanation.

hahah this was my 1st thought and actually in Ireland there is a lower VAT rate for hotel accommodation at 13.5%. But I think the OP is asking about a DUBLIN , CA property - as in the Dublin closer to San Francisco than Galway

I don't think there are any Hyatt Place properties outside the U.S.

Having stayed several times this year at that hotel I can assure you that the estimated total quoted by hyatt.com is wrong, due to the overstated tax amount. Your final folio will be lower, because the actual taxes are 8% plus $1.

This glitch does drive business away from this hotel when price sensitive Hyatt hoppers comparison shop on Hyatt.com, so Hyatt should fix it.

On the other hand this is the only Hyatt I've stayed at that seems never to deliver a newspaper, which is annoying!

How about prepaid rates, though? This Saturday's Hyatt.com prepaid rate shows the higher rate and I'd have to pay it today. Is there a workaround for that?


80.00 USD per Night per Room
80.00 USD Total Per Room
Additional Charges:
8.000 Percent occupancy tax
95.20 USD Total After Taxes

How about prepaid rates, though? This Saturday's Hyatt.com prepaid rate shows the higher rate and I'd have to pay it today. Is there a workaround for that?


80.00 USD per Night per Room
80.00 USD Total Per Room
Additional Charges:
8.000 Percent occupancy tax
95.20 USD Total After Taxes

If it were me, I'd book it then inquire at the front desk & ask to be credited the difference. I know, they're always clueless; so if they can't help, call the Alameda Co. tax assessor's office to see if 18% tax is legit. Will be interesting to hear how things go for you, kind of a hassle for <$10 but it's the principal of the thing.

The base rate is $1 less at Summerfield Suites in Pleasanton this weekend, so I'll likely be there where the taxes are considerably less. I've been doing most of my weekend bookings less than 24 hours ahead so I'm not locked in too far out.

I called the Dublin property tonight and ran a sample date with a $71 base rate past them. The agent there told me they only add on the 8% occupancy tax and $1 local tax, and the rate would be around $78, which is what I would expect. I asked about the additional taxes calculated on the web site and he said I could talk with reservations and transferred me.

The agent at Hyatt reservations quoted the higher $84.60 price which would include the 9.75% CA sales tax. He had no idea who inputs that information, nor could he explain why other properties in the Bay Area don't charge that tax. He did say it was only an estimate of total taxes, though it pretty clearly matches the sales tax rate for that area. It was probably unrealistic of me to expect he would have that information, though I did ask.

Guess this will remain a mystery for a while longer.

I stayed at the Dublin/Pleasanton HP this weekend for one night.

Here's my folio breakdown:

Base Rate: $80.00
"Tax": $6.40
"Assessment": $1.00
Total: $87.40

Hope this helps.

Thanks YYZC2, looks like you were charged the correct amount but I'm guessing you paid when you checked out? The problem we've noticed is with the online prepaid rate. I went ahead and booked a few prepaid nights (via the limited time offer deal that has now ended), and got charged double on tax. The first stay is 3 weeks away. I'm pretty confident Hyatt will make it right, so I'll report back what happens.

I stayed at the Dublin/Pleasanton HP this weekend for one night.

Here's my folio breakdown:

Base Rate: $80.00
"Tax": $6.40
"Assessment": $1.00
Total: $87.40



I have an e-mail from Hyatt Consumer Affairs this morning that stands by the 9.75% sales tax rate for that property (even though you were not charged). Just gets more confusing.

The hotel charges 8% Occupancy tax as well as 9.75 State tax and a $ 1.00 per night MI charge.

I apologize that this is not on the website and I will pass on to the Hyatt.com management team for research.

I checked rates for this property on Friday night, both prepaid and refundable, and they're only calculating the 8% occupancy tax in the final total and not adding on the sales tax. Looks like it's been fixed for now. After 4 stays at other Hyatt properties this week, I'm taking a break this weekend and won't be booking anything (and my middle brother is home on leave from Afghanistan, so I'll be over in Sonoma County instead).

I was going to wait to post until after my stay Friday night (I'm just getting started on my FFN stays); I got an answer about 10 days ago. After 4 e-mails to GP and replies that didn't make sense, they finally told me to contact the manager at this HP to get the answer. I received a message from him stating that I have not yet been charged for my prepaid room, the hotel is the one who makes the charge, and that the tax would be the correct 8% rate. He said he would contact Hyatt corporate to fix the web site.

Enjoy your time off this weekend with the family!