View Full Version : Frustrated in CA over CO Pet Policy


ramona525
Aug 12, 08, 12:45 pm
Hi Everyone,

So here's my story:

I have two very active, young kittens (Siamese-12 weeks old). I want transport them with me from my folks' place in So. Cal to my place in NY...I am travelling alone and have tickets with Continental and been going back and forth for the past few days with the airline. I keep reading online about how they are preferred over other airlines when it comes to pets but their policies and rep knowledge have been frustrating me. While their website does say one pet per passenger in-cabin, the kennel requirments page states that animals under 6 months may travel together...And it doesn't specify cabin or cargo.

So some reps were telling me I could take the two kittens on board together in the same kennel and others were telling me absolutely not (unless I have another passenger travelling with me). It's even more frustrating because the total travel time is around 8 hours (with a one hour stop-over in Houston) and they recommmend not feeding the kittens up to four hours before and no food is allowed in the kennel (we're talking cargo rules).

Some airlines (JetBlue) will make exceptions if there are no other pets on board (since there is a max of 4 pets total allowed in cabin) for an extra fee or buying another seat...Continental would not let me :-(

I will say to their credit that one lady in their PetSafe (cargo transport) hotline said I can put some kind of nutrient paste in the water bowl...but this is totally sad considering they're just tiny kittens. I think cats are less amenable to tranport than dogs as well. So far I'm even considering buying a one way ticket with American or some other carrier that will let two kittens on board together in the same kennel but prices are insane!

Now all of this in addition to the recent pet price hikes...

RSSrsvp
Aug 13, 08, 7:53 am
Exactly what airport are you flying from in CA and do you have to arrive in EWR? I am assuming that destination as you are mentioning CO.
What type of fares are you looking at?

ramona525
Aug 13, 08, 12:09 pm
Exactly what airport are you flying from in CA and do you have to arrive in EWR? I am assuming that destination as you are mentioning CO.
What type of fares are you looking at?

I'm doing SAN to LGA with a one hour layover in Houston. That's the other thing, a one hour layover in which they have to shuffle the kittens to the next plane in cargo and get them re-settled. Doesn't makes sense for them not to let me take them on board.

To have the them in cargo will come out to $210 or so, and in-cabin I believe it's $125 per container.

Buying a one-way ticket with American is not looking so hot right now as that's averaging around $599.

What's completely odd is that American's page states the exact same kennel specifications for IN-CABIN pets (2 pets under 6 months or under 20 lbs in one kennel can go in-cabin)...Continental states this but DOES NOT say whether they mean in-cabin or in cargo but most 800 reps claim it refers to CARGO...Keep in mind I'm looking at where it says "Kennel Requirments" in the "Travelling With Animals" link.

RSSrsvp
Aug 13, 08, 1:01 pm
What are your dates of travel and is JFK or EWR out of the question? Also as you have priced out AA, can I assume that you are open to any carrier?

sfogate
Aug 13, 08, 1:07 pm
Might I suggest a trip to the SAN airport and speak with the supervisor on duty at the CO ticket counter. You can get the rules in person, and if they agree to transport your pets in one carrier on board, have them document your PNR (reservation record) and you will not run into any problems when you check in. You can also pay for the pet fee at that time.

ramona525
Aug 13, 08, 1:47 pm
Might I suggest a trip to the SAN airport and speak with the supervisor on duty at the CO ticket counter. You can get the rules in person, and if they agree to transport your pets in one carrier on board, have them document your PNR (reservation record) and you will not run into any problems when you check in. You can also pay for the pet fee at that time.

That was going to be my game plan. I was going to print out the online blurb and show it to them. The thing is, 4 out 5 reps over the phone interpreted those rules as cargo rules and not in-cabin. I just find it entirely odd that American uses those same guidelines and states it's for in-cabin.

I'd hate to have them say "no" knowing that they also require a vet certificate which will add up to a costly visit. I'd almost rather leave the kittens in San Diego with family then to subject them to 12 hours w/o food while travelling in cargo with a stop-over. I mean that's flat out animal abuse.

ramona525
Aug 13, 08, 1:49 pm
What are your dates of travel and is JFK or EWR out of the question? Also as you have priced out AA, can I assume that you are open to any carrier?

I'm open to JFK and EWR but JFK tends to always be more expensive than LGA for domestic flights. I need to be in NY by Sunday early evening at the latest. I even looked at roundtrip options or flying out of John Wayne but it's just not pretty.

I am open to other carriers as well, but based on the thread with individual carrier rules, looks like American, Alaskan, Frontier, and Northwest (?) were the only ones letting two pets under 6 months and 20lbs in-cabin in one kennel. Actually, I visited the Frontier website and it looks like NO pets are allowed in-cabin anymore...

RSSrsvp
Aug 13, 08, 5:32 pm
I just spoke to two agents at UA and although they don't have it on their website they said that they will allow 2 kittens over 8 weeks old in one carryon bag. The soft sided bag must be 17x10x10. The kittens must have a health certificate from your vet. The only route that is workable for a low fare this Sunday 8/17 according to the first agent I spoke to is UA787 SAN-SFO that departs at 7:53 AM & lands at 9:25 AM and then connects to UA892 that leaves SFO at 10:12 AM and lands in JFK at 7:06 PM. The online fare is $350 if you act fast plus $125 for the carryon (in cabin) pet fee. There is a $25 phone agent fee that is additional if you don't book the flights online so what you should do to avoid that fee is locate the flights online and get to the last step before you purchase them and have a phone agent say the pets are ok for those particular flights, book them online and ask that agent to add the carryon pets to your record locator. You pay the pet fee at the airport.

I would also ask if they will reconfirm to you that 2 kittens are ok in one bag by email before you book the ticket as both agents said you won't find this on their website but is ok.

Call United Reservations at 1-800-UNITED-1 (1-800-864-8331) to confirm all of the above and reserve the carryon pet availability for those flights.

Good luck!

cepheid
Aug 13, 08, 5:49 pm
I just spoke to two agents at UA and although they don't have it on their website they said that they will allow 2 kittens over 8 weeks old in one carryon bag.The website portion does have a "2 kittens or 2 puppies in one kennel" clause, but it's on the "Kennels" page which seems to be referring only to cargo kennels... nevertheless, it would be only logical that 2 kittens could go in a carryon as well. Glad you got confirmation.

OP, if you are traveling on UA, see my thread in the UA forum for more detailed info and tips. It's linked in the sticky FAQ.

aspex
Aug 13, 08, 5:53 pm
That was going to be my game plan. I was going to print out the online blurb and show it to them. The thing is, 4 out 5 reps over the phone interpreted those rules as cargo rules and not in-cabin. I just find it entirely odd that American uses those same guidelines and states it's for in-cabin.

I'd hate to have them say "no" knowing that they also require a vet certificate which will add up to a costly visit. I'd almost rather leave the kittens in San Diego with family then to subject them to 12 hours w/o food while travelling in cargo with a stop-over. I mean that's flat out animal abuse.

You mean you haven't taken the kittens to a vet? Vets generally give you a free cert if you've been taking care of your pets and bringing them in. They don't have to see your kittens if they are already up to date on their visits/shots.

ramona525
Aug 13, 08, 6:36 pm
You mean you haven't taken the kittens to a vet? Vets generally give you a free cert if you've been taking care of your pets and bringing them in. They don't have to see your kittens if they are already up to date on their visits/shots.

I JUST got them last week and they're up-to-date with their vaccinations and records so there was no reason to take them in between last week and today, but good to know that it should be free in the future. Thx

ramona525
Aug 13, 08, 6:40 pm
I just spoke to two agents at UA and although they don't have it on their website they said that they will allow 2 kittens over 8 weeks old in one carryon bag. The soft sided bag must be 17x10x10. The kittens must have a health certificate from your vet. The only route that is workable for a low fare this Sunday 8/17 according to the first agent I spoke to is UA787 SAN-SFO that departs at 7:53 AM & lands at 9:25 AM and then connects to UA892 that leaves SFO at 10:12 AM and lands in JFK at 7:06 PM. The online fare is $350 if you act fast plus $125 for the carryon (in cabin) pet fee. There is a $25 phone agent fee that is additional if you don't book the flights online so what you should do to avoid that fee is locate the flights online and get to the last step before you purchase them and have a phone agent say the pets are ok for those particular flights, book them online and ask that agent to add the carryon pets to your record locator. You pay the pet fee at the airport.

I would also ask if they will reconfirm to you that 2 kittens are ok in one bag by email before you book the ticket as both agents said you won't find this on their website but is ok.

Call United Reservations at 1-800-UNITED-1 (1-800-864-8331) to confirm all of the above and reserve the carryon pet availability for those flights.

Good luck!

Thank you! This is all kind of ironic in that almost every website of every breeder or pet owner mentions Continental as their first choice but I guess that's strictly cargo. I will say to their credit that their cargo is fully climate controlled and they have a separate 800 number for pets and pet transport to the plane, handling etc but for a cross country trip this just wouldn't work.

RSSrsvp
Aug 13, 08, 7:38 pm
Remember that only their phone agents can confirm availability for the carryon (in cabin) pets you are taking. They must add the approval to your locator or you could be refused at the airport if they have too many carryon pets on those flights.

The agent that recommended the SAN-SFO-JFK itinerary said that that priced out the best for available flights on that date that still had space for carryon pets going to the NYC metro area. You may also wish to inquire when you call about a SAN-LAX-JFK or SAN-ORD-LGA route as fares & carryon pet availability can change at any time.

cepheid
Aug 13, 08, 7:39 pm
good to know that it should be free in the future.I'm not quite sure what vet the previous poster frequents, but the "free" certificate is most certainly not free at my vet. It all depends on the type of cert. If all you need is proof of vaccinations, that should be fine... but most airlines require a Health Certificate, which is more inclusive than just vaccinations. The vet needs to give them a check-up before signing the certificate, which usually necessitates an office visit. Most of the vets around here also charge for the certificate itself (don't ask me why, given that I doubt they incur any additional liability as a result). If your vet has very recently seen the animal (like, within the last 30 days), they may just write you a certificate... but otherwise, I think you should expect that a visit (and associated charge) will be required.

RSSrsvp
Aug 14, 08, 7:49 am
If all you need is proof of vaccinations, that should be fine... but most airlines require a Health Certificate, which is more inclusive than just vaccinations. The vet needs to give them a check-up before signing the certificate, which usually necessitates an office visit. Most of the vets around here also charge for the certificate itself (don't ask me why, given that I doubt they incur any additional liability as a result). If your vet has very recently seen the animal (like, within the last 30 days), they may just write you a certificate... but otherwise, I think you should expect that a visit (and associated charge) will be required.


For domestic flights I have always been able to make do with just a simple letter from my vet saying that all of my dog's vaccinations are up to date. There is no charge for this type pf travel letter. However if for some reason you require a "Health Certificate" most likely for international destinations, the 30 day rule usually prevails at most vets and that requires a visit with an examine that you have to pay for.

cepheid
Aug 14, 08, 8:20 am
For domestic flights I have always been able to make do with just a simple letter from my vet saying that all of my dog's vaccinations are up to date.Really? Well, shoot. I've been getting Health Certificates every year for the last 6 years. That's a lot of wasted money...

I was always told by the airline (United in particular) that they required a health certificate, not just a letter of current vaccinations. If a letter would have been sufficient... well, I'm crying inside.

RSSrsvp
Aug 14, 08, 12:54 pm
Really? Well, shoot. I've been getting Health Certificates every year for the last 6 years. That's a lot of wasted money...

I was always told by the airline (United in particular) that they required a health certificate, not just a letter of current vaccinations. If a letter would have been sufficient... well, I'm crying inside.

Why don't you bring both letters next time you travel and hand over the vaccinations letter first and see what happens? I never travel on UA and don't have any experience on them.

ramona525
Aug 14, 08, 4:47 pm
So I did a little more last-minute hunting and found a Delta non-stop SAN/JFK for $179 this weekend. Called them up and two reps confirmed that 2 kittens under 6 months and 20 lbs total could travel IN-cabin together in ONE kennel...


Only one catch...They have to be of the SAME gender. Sheesh...

Although one rep did say she personally thought I'd be OK (with mine being a sister and brother duo)...Then again, I'm sure the vet certificate would show their genders.

<sigh>

Do they scan the certificate word-for-word? (LOL) I mean they're only 12 weeks old.

Again, it does surprise me that the three major carriers, Delta, AA, and UA all allow under 6 months and 20 lbs in-cabin, while 4 out of 5 CO reps maintain they can only go in-cargo with those same specifications.

RSSrsvp
Aug 14, 08, 4:58 pm
I have been flying on DL for years and this is the first time I have heard of them permitting two in a bag. Can you get an email from them stating this?

ramona525
Aug 14, 08, 5:09 pm
I have been flying on DL for years and this is the first time I have heard of them permitting two in a bag. Can you get an email from them stating this?


I would definitely have them note it on both the locator and send an email. actually as of now 3 reps have confirmed it over the phone and I made sure they understood we were talking about CABIN rules.

Like UA, they did mention it' not noted online but it is listed in their rules as an "exception."

Now if only I could get past the gender hurdle. Instinct tells me I should be OK, but it is a risk.

Oh and they would be charging me $150.

cepheid
Aug 14, 08, 5:50 pm
Why don't you bring both letters next time you travel and hand over the vaccinations letter first and see what happens? I never travel on UA and don't have any experience on them.The really stupid thing is that 75% of the time, they never ask to see the damn certificate anyway. I have to have it "just in case," and rarely end up ever needing it. I suppose I'll try the letter next time... if I can convince my vet, and if they'll do it for free. :p

Only one catch...They have to be of the SAME gender. Sheesh...Der... WHAT? I guess this is what happens when you have a hub in SLC, huh? ;) (No offense to Utahnians.) Seriously, I don't see why it would be a problem at all; if they're under 6 months, their gender is essentially irrelevant. I doubt the GA would try to enforce that requirement, if they are even aware of it (and assuming it's not just made up).

ramona525
Aug 14, 08, 6:04 pm
The really stupid thing is that 75% of the time, they never ask to see the damn certificate anyway. I have to have it "just in case," and rarely end up ever needing it. I suppose I'll try the letter next time... if I can convince my vet, and if they'll do it for free. :p

Der... WHAT? I guess this is what happens when you have a hub in SLC, huh? ;) (No offense to Utahnians.) Seriously, I don't see why it would be a problem at all; if they're under 6 months, their gender is essentially irrelevant. I doubt the GA would try to enforce that requirement, if they are even aware of it (and assuming it's not just made up).

Oh trust me, I'm on 800 number agent number five already...They ALL mentioned the same gender thing...But I think the general consensus is to wing it. Only one rep said it might be a USDA thing. Doubt it. Also, this last rep I talked to said some states don't require the certificate. I'm supposed to call the USDA 800 number to see if NY and CA require it. For the record, they are "unable" to Email me saying the kitties can travel together in-cabin but they would put it in my locator.

cepheid
Aug 14, 08, 6:21 pm
I'm supposed to call the USDA 800 number to see if NY and CA require it.See the following link:
http://www.aphis.usda.gov/import_export/animals/animal_import/animal_imports_states.shtml

The internet is wonderful, huh? :)

It looks like California does not, but New York does (very emphatically) require a Health Certificate. The information on the website makes it seem like a regular letter will not suffice, but rather that only a "legitimate" Health Certificate will qualify.

ramona525
Aug 14, 08, 6:36 pm
See the following link:
http://www.aphis.usda.gov/import_export/animals/animal_import/animal_imports_states.shtml

The internet is wonderful, huh? :)

It looks like California does not, but New York does (very emphatically) require a Health Certificate. The information on the website makes it seem like a regular letter will not suffice, but rather that only a "legitimate" Health Certificate will qualify.

That's kind of a surprise considering J-walking doesn't exist in NYC.

RSSrsvp
Aug 14, 08, 6:56 pm
See the following link:
http://www.aphis.usda.gov/import_export/animals/animal_import/animal_imports_states.shtml

The internet is wonderful, huh? :)

It looks like California does not, but New York does (very emphatically) require a Health Certificate. The information on the website makes it seem like a regular letter will not suffice, but rather that only a "legitimate" Health Certificate will qualify.

Considering that I am NYC based and have flown with my Cavalier many times out of both LGA & JFK on DL I can tell you for a fact that they have never once asked me for papers. They are only interested in collecting the carryon pet fee. The only letter from my vet I have ever used was the one saying all of the vaccinations are up to date and NW was the only one that ever asked for it.

cepheid
Aug 14, 08, 7:18 pm
They are only interested in collecting the carryon pet fee.The airlines are, yes. However, it's not the airlines who require the certificate, but rather the states. The airlines may ask for it so that they don't incur the liability of transporting an "unauthorized" pet, but the USDA is the one who actually institutes the requirement of the certificate. The website I linked to is the USDA, and the New York statute linked there very emphatically claims that a certificate is required. However, if there is no USDA inspector asking for your papers when you arrive in NY, there's no real enforcement, so you can get away with whatever the airline requires.

So yes, because there is never (or very, very rarely) a USDA inspector who will ask to see your papers, you can get away with whatever the airlines will accept. That doesn't mean the state doesn't require the certificate, however; it just means it's not enforced well (or at all).

ramona525
Aug 15, 08, 12:35 am
One more update for those following this thread: US Airways also allows two pets under 6 months or under 20 lbs each in-cabin though it is not stated on their website.

So far those following these same guidelines are: Delta, US Airways, United, and American. Correct me if I'm wrong, but AA is the only one that lists this in their website, the rest confirm it over the phone. I think I have a great argument for the CO folks if I really wanted to push it.

jennj99738
Aug 15, 08, 11:14 am
... Called them up and two reps confirmed that 2 kittens under 6 months and 20 lbs total could travel IN-cabin together in ONE kennel...


Only one catch...They have to be of the SAME gender. Sheesh...

Although one rep did say she personally thought I'd be OK (with mine being a sister and brother duo)...Then again, I'm sure the vet certificate would show their genders.

<sigh>




Wha????:eek: Same gender? What are they afraid of? A little kitty porn during a layover? I've heard of some stupid things but this might take the cake. Who the heck cares if a month from now, you get some new kittens (not that it's even possible in your case)? What if one or both are spayed or neutered? Does that matter? Does it matter that two males or two females are more likely to fight than opposite-gender pairs?

Quite simply the most ridiculous thing I have heard in a while.

RSSrsvp
Aug 21, 08, 8:01 am
To the OP, any update on how your trip went? :confused:

ramona525
Oct 12, 08, 10:39 am
To the OP, any update on how your trip went? :confused:

I ended up not taking the kittens with me due to the rushed nature of the situation...However, I am now going back to CA and reconsidering taking them. The ironic part is that I might HAVE to fly DL this time if I use miles. I reaaaally hope they aren't going to be sticklers on the same gender requirement. If I recall, even the phone reps were getting a chuckle out of reading that one out loud.:rolleyes:

cepheid
Oct 12, 08, 9:23 pm
I reaaaally hope they aren't going to be sticklers on the same gender requirement.Unless they make you take them out of the carrier and flip them over, I really don't see that this will be enforced. If they ask, just say yes. Not many people know how to sex a kitten anyway!

TMOliver
Oct 13, 08, 9:28 am
I read this while nearby sits my Jack Russell, Elijah, watching out the window for passing varmints. Years ago, at 8 weeks or so, he and a liittermate flew ATL/DEN each in a inside jacket pocket of a grand nephew. I'm not quite sure how he managed them (or the cleaning of the coat's pockets) - or for that matter the airline, upon which at about 10, he already held high status.