So check out what happened to me yesterday. I have a vacation planed to see my mom and dad in Mazatlan Mexico from 11/17-11/24. I booked a trip on US a month ago from FLL> Phoenix >MZT and returning MZT > Phoenix > FLL.
1 connection each way and only 1 1/2 hour layover each way. So yesterday I get an email that there has been a schedule change. What they did was pull the Phoenix to FLL flight and give me a new flight plan that involved going from MZT to Phoenix (have a 5.5 hr layover) then fly to LAS (have a 2.5 hr layover) then fly the redeye back to FLL.
I paid $1000 for the ticket. How can they think that this new ticket is worth the $1000 I paid for when they offered me the original ticket with easy connections and short layovers?
So I called the CP desk and they could do nothing for me. I asked them to give me some credit vouchers for future flights and book me on MZT to Phoenix and then Ted from Phoenix to DEN and then Ted from DEN to FLL (which sucks but it is what it is and the layovers are not that bad). Like I said this still is no where near what the original ticket was but at least I could get E+ seat and bank the miles on my DM account. They said they can’t do it. So I ended up telling them to refund the ticket.
So now a month after I booked this ticket all the other carriers are like $1600 to $2000 for coach, with no chance at an upgrade (which as a CP member I think I have earned that chance) and no EQM towards my future status with US (which at this point is my least care)
So here we are. US just screwed me royally. I understand that schedule changes (and I don’t consider this a change when they delete an entire flight off the map and replace it with a flight 6 hrs later and add an extra connection) happen but this is pathetic.
I spoke with the CP desk and nothing they can do. I spoke to DM supervisor and they can’t do anything so now I am on hold with customer service to see what they want to offer me (if anything) to keep my business in 2008.
Looks like another CP member will be status matching to AA or Delta.
Just sad is all. Up till now I have really liked US (not the nasty planes or poor first class amenities) but the cheap fares and free upgrades.
Any suggestions?
USirritated
Oct 10, 07, 11:35 am
I would have kept the ticket until I found a replacement, and not pulled the chain on the refund. I know that it sucks, FOR SURE, but I am running up my miles for a status match myself, to get back to CP, so I would not want to do anything to jeapordize that, and want all the miles that I can get my hands on, including what you just described, if I really needed them. I have a feeling that if you are patient, you will find something better to replace it with if you research it, maybe through CLT, DCA, or PHL. Get creative, grin and bear it, it will work out, three more months, and then status match and you are done, hopefully. Keep in mind, none of the airlines are any great shakes, and as far as I know, only CO status matches to the top tier, the rest status match to one tier below what you have earned. If I have misstated, anyone.....please correct me here!
Jumpgate
Oct 10, 07, 11:52 am
Unfortunately, you're not really entitled to anything. You paid for US to transport you from FLL to Mazatlan, and due to schedule change you ended up getting a crappy return, but they'd still have put up their end of the bargain.
I agree that as a CP they should perhaps bend the rules a little bit an accommodate you on another airline.
Did you check to see if there were any US options that were better? Perhaps transit in CLT instead of LAS?
tdeyulia
Oct 10, 07, 12:01 pm
Unfortunately, you're not really entitled to anything. You paid for US to transport you from FLL to Mazatlan, and due to schedule change you ended up getting a crappy return, but they'd still have put up their end of the bargain.
I agree that as a CP they should perhaps bend the rules a little bit an accommodate you on another airline.
Did you check to see if there were any US options that were better? Perhaps transit in CLT instead of LAS?
Yeah I know this and I know all the "company lines" believe me. My issue is the following: Tickets have diffrent values. Direct flights cost more (almost always) then connecting ones do. Flights on prime travel days cost more then ones on light days. They took a valuable ticket and canceled and rebooked me on diffrent flights with more connections and longer layover times and still expected that ticket to be the same value as the old one. Can I then say to them that if a ticket is available that is direct or with better layover times then they should give it to me for the same cost as one that is not as good? Why is this a one way street? This was not due to weather or an equipt issue, this was them canceling an entire flight (not just a single flight but the entire 4:30PM Phoenix to FLL on all days) they sold tickets to PAX for because they decided it was best for them. Then they issue a ticket with a 3 min connection at first and luckly I caught it and then they have nothing even close to what the original ticket was.
tdeyulia
Oct 10, 07, 12:03 pm
I would have kept the ticket until I found a replacement, and not pulled the chain on the refund. I know that it sucks, FOR SURE, but I am running up my miles for a status match myself, to get back to CP, so I would not want to do anything to jeapordize that, and want all the miles that I can get my hands on, including what you just described, if I really needed them. I have a feeling that if you are patient, you will find something better to replace it with if you research it, maybe through CLT, DCA, or PHL. Get creative, grin and bear it, it will work out, three more months, and then status match and you are done, hopefully. Keep in mind, none of the airlines are any great shakes, and as far as I know, only CO status matches to the top tier, the rest status match to one tier below what you have earned. If I have misstated, anyone.....please correct me here!
The EQM's are not what my issue is. I have enough future flights to take that Ill hit 95k miles and then just FTD to CP if I need to. The issue is that they waited a month to cancel the flight and rebooked me with extra connections and crazy layovers. Now a month later all my other options are twice as expensive as they were before. When you travel as much as us CP's the last thing you want to deal with is a 14 hour trip across the US to get home on a weekend.
USirritated
Oct 10, 07, 12:09 pm
The EQM's are not what my issue is. I have enough future flights to take that Ill hit 95k miles and then just FTD to CP if I need to. The issue is that they waited a month to cancel the flight and rebooked me with extra connections and crazy layovers. Now a month later all my other options are twice as expensive as they were before. When you travel as much as us CP's the last thing you want to deal with is a 14 hour trip across the US to get home on a weekend.
I agree with you there. However, I was just saying that if you look around, you will probably be able to find something that is better on connections, and you should be able to convince them that the price would have been the same at the time that you booked the flight originally, which is what is important, not the price now, since you were not the one who made the changes, they were. I have been successful with this argument in the past. Kill them with kindness, then get huffy, then escalate, and start over as kind again, when the supervisor comes on expecting you to be a jerk, you will get a nice result that way, it has worked for me well. Give it a shot, you have nothing to lose, right? Good luck mi amigo!
797-3
Oct 10, 07, 12:20 pm
Don't get mad. You'll just give yourself a stroke and US won't even know.
Try redeeming a ff award because the airfare is so high.
starflyer
Oct 10, 07, 12:57 pm
Why not fly from MIA to MZT instead? They seem to have many reasonable options for under $1000.
debbieb
Oct 10, 07, 2:51 pm
The EQM's are not what my issue is. I have enough future flights to take that Ill hit 95k miles and then just FTD to CP if I need to. The issue is that they waited a month to cancel the flight and rebooked me with extra connections and crazy layovers. Now a month later all my other options are twice as expensive as they were before. When you travel as much as us CP's the last thing you want to deal with is a 14 hour trip across the US to get home on a weekend.
I don't think FTD counts for CP, as far as I know they aren't doing "everything counts" this year.
tdeyulia
Oct 10, 07, 4:06 pm
Why not fly from MIA to MZT instead? They seem to have many reasonable options for under $1000.
ON what carrier and are the connections insane? If you could help me Id be very happy! Where are you seeing this stuff?
tdeyulia
Oct 10, 07, 4:07 pm
I agree with you there. However, I was just saying that if you look around, you will probably be able to find something that is better on connections, and you should be able to convince them that the price would have been the same at the time that you booked the flight originally, which is what is important, not the price now, since you were not the one who made the changes, they were. I have been successful with this argument in the past. Kill them with kindness, then get huffy, then escalate, and start over as kind again, when the supervisor comes on expecting you to be a jerk, you will get a nice result that way, it has worked for me well. Give it a shot, you have nothing to lose, right? Good luck mi amigo!
Already checked and there is nothing that takes less the 15 hrs to get back on any day via US. Also there is only a handful of carriers who fly in and out of MZT
perseus11
Oct 10, 07, 4:21 pm
Try Continental (all mainline):
1 Adults (age 18 to 64) $723.00
Additional Taxes/Fees $101.90
Total Price $824.90
Flight Details:
Depart:
8:40 a.m.
Sat., Nov. 17, 2007
Fort Lauderdale, FL (FLL) Arrive:
10:20 a.m.
Sat., Nov. 17, 2007
Houston, TX (IAH - Intercontinental) Flight Time:
2 hr 40 mn OnePass Miles/
Elite Qualification:
965 /100% Flight: CO1406
Aircraft: Boeing 757-300
Fare Class: Economy (Q)
Meal: Snack
No Special Meal Offered.
Total Miles:
1,788 Flight: CO1748
Aircraft: Boeing 757-300
Fare Class: Economy (B)
Meal: None
JBLUA320
Oct 10, 07, 5:39 pm
or for $868 all-in, fly AeroMexico and Mexicana round-trip in F. They're both quality carriers.
Select
$760 + $108 taxes & fees = $868 per person
Includes OrbitzTLC Alerts
Choose this departure
Leave
Sat, Nov 17
Aeromexico 429
Aeromexico
Depart:
8:00am
Arrive:
10:35am
Miami, FL (MIA)
Mexico City, Mexico (MEX)
1 stop
* First Class
* 3hr 35min
* Boeing 737
* View seats
Change Airline. Time between flights: 2hr 30min
Mexicana 404
Mexicana
Depart:
1:05pm
Arrive:
1:45pm
Mexico City, Mexico (MEX)
Mazatlan, Mexico (MZT)
* First Class
* 1hr 40min
* Airbus A320
* View seats
Total duration: 7hr 45min
Choose this return
Return
Sat, Nov 24
Aeromexico 245
Aeromexico
Depart:
7:00am
Arrive:
9:35am
Mazatlan, Mexico (MZT)
Mexico City, Mexico (MEX)
1 stop
* First Class
* 1hr 35min
* Boeing 737
* View seats
Change planes. Time between flights: 3hr 55min
Aeromexico 422
Aeromexico
Depart:
1:30pm
Arrive:
5:25pm
Mexico City, Mexico (MEX)
Miami, FL (MIA)
* First Class
* 2hr 55min
* Boeing 737
* View seats
Total duration: 8hr 25min
ktown
Oct 10, 07, 5:59 pm
It seriously took 30 seconds to search on expedia and find options for under $900.
You should know enough about the industry to know that they will not compensate you. I am sorry US inconvenienced you, but you cancelled your ticket, and should not expect them to do anything for you.
Take your refund, fly CO through IAH, enjoy the complimentary meals offered on each flight, and save $150.
tdeyulia
Oct 10, 07, 6:15 pm
or for $868 all-in, fly AeroMexico and Mexicana round-trip in F. They're both quality carriers.
Select
$760 + $108 taxes & fees = $868 per person
Includes OrbitzTLC Alerts
Choose this departure
Leave
Sat, Nov 17
Aeromexico 429
Aeromexico
Depart:
8:00am
Arrive:
10:35am
Miami, FL (MIA)
Mexico City, Mexico (MEX)
1 stop
* First Class
* 3hr 35min
* Boeing 737
* View seats
Change Airline. Time between flights: 2hr 30min
Mexicana 404
Mexicana
Depart:
1:05pm
Arrive:
1:45pm
Mexico City, Mexico (MEX)
Mazatlan, Mexico (MZT)
* First Class
* 1hr 40min
* Airbus A320
* View seats
Total duration: 7hr 45min
Choose this return
Return
Sat, Nov 24
Aeromexico 245
Aeromexico
Depart:
7:00am
Arrive:
9:35am
Mazatlan, Mexico (MZT)
Mexico City, Mexico (MEX)
1 stop
* First Class
* 1hr 35min
* Boeing 737
* View seats
Change planes. Time between flights: 3hr 55min
Aeromexico 422
Aeromexico
Depart:
1:30pm
Arrive:
5:25pm
Mexico City, Mexico (MEX)
Miami, FL (MIA)
* First Class
* 2hr 55min
* Boeing 737
* View seats
Total duration: 8hr 25min
I saw those but haveing a 2.5 hr layover and then a 4 hr layover is hard to swallow when I know I would have gotten upgraded on US and gotten the EQM's as well.
Im just super annoyed that they sold me a great ticket with all the right times and a month later discontinued the flight and added another connection.
I think I am going to bag the trip fly out the year and then go over to another carrier whose FC product isnt crap and who take care of the customers. I know they all have faults but the US product is lacking so much these days.
tdeyulia
Oct 10, 07, 6:19 pm
It seriously took 30 seconds to search on expedia and find options for under $900.
You should know enough about the industry to know that they will not compensate you. I am sorry US inconvenienced you, but you cancelled your ticket, and should not expect them to do anything for you.
Take your refund, fly CO through IAH, enjoy the complimentary meals offered on each flight, and save $150.
ktown, based on your attitude towards this I have to guess your not someone like us CP's who spend two or more days a week on a plane. Also as some one who spends a ton of money with US I expect a little more.
You cant imagine the crap CP's have dealt with (me being one) staying loyal to US for our business travel. This was one of the few personal trips I will take all year and at the last minute US screws the hell out of my travel plans.
So acccording to you its no big deal that now I have to fly another airline, have no upgrade chance, or buy FC and have 4 hr layovers in crappy Mexico City airport and on top of all that GET NO EQM's towards future status?
WOW.......
PHL
Oct 10, 07, 6:22 pm
Trust me - many of us are/have been CP. We share your pain when it comes to inept customer service and just downright operational degredation overall. That's why most of us have left or don't care if we don't attain CP again.
I realize you're CP, but don't assume that meant you'd get the upgrades.
Book on CO, status match to them and just dump US all together.
Frankly I don't know why anyone is even putting forth effort to reach/attain CP status on this airline. Especially given the quality of service compared to the other "majors".
You got a full refund, right? You can get a better, quicker routing on another (better) carrier for a CHEAPER price, right? I don't see the problem.
tdeyulia
Oct 10, 07, 6:24 pm
I realize you're CP, but don't assume that meant you'd get the upgrades.
Book on CO, status match to them and just dump US all together.
Frankly I don't know why anyone is even putting forth effort to reach/attain CP status on this airline. Especially given the quality of service compared to the other "majors".
You got a full refund, right? You can get a better, quicker routing on another (better) carrier for a CHEAPER price, right? I don't see the problem.
I hear ya.... I know what I have to do and I know that US doesnt give a rats ... so this forum is more or less my outlet to ..... about it. I hope you all understand.
jetsetter
Oct 10, 07, 7:42 pm
tdeyulia,
As a CP perhaps you momentarily forgot what you already know, that res (including the CP desk for the most part), generally follows very rigid rules and procedures. No airlines res center was going to help you except maybe, and its a big maybe, AA Exec Plat, or UA Global Services. I think this is the single most important thing people just don't get, for whatever reason?? Even apparently very frequent flyers and bright people just don't get this, even though I don't think its rocket science :).
Conversely, the agents at the airport have a lot more discretion, and you might say unofficial empowerment. It shows your based in DCA or FLL, so by now as a CP, you should absolutely know some of those "home" DCA or FLL agents.
You should have never even played with the CP Desk. You were doombed when you picked up that phone, I could have told you so before you made your call. They are just going to do what technically they have to do, and perhaps they are being watched by some middle manager penny pincher who watches evry dime they spend. Res is certainly not going to put you on another carrier in advance due to a schedule change.
You should have taken this mnatter up with your favorite DCA or FLL agent. All things being equal, I probably would have tried to get it fixed at FLL first myself, as probably in FLL they have fewer CP's than in DCA so in FLL your more "special." I can't believe you don't know anybody in FLL you could have gone too, and I mean "know" just someone you regularly deal with who at least knows your first name and face. Its possible that if you handled this with someone in person, you could have asked them to put you on another carrier, or somehow accommodate you in a way that would have been more pleasing or favorable than what you got.
Finally if you didn't do that for whatever reason, and you don't absolutely have to go, I would have just chanced it at the airport on the day of departure and see if you can get them to route you on a better connection.
But this very important lesson is going to apply to you no matter what US based legacy carrier you go with.
Believe me, even as a United 1K, the "1K Desk" over the phone really can't do much. When I was a CP, the CP Desk never really could do much either. Either one, they have to check with their 1st level res supervisor for any little thing that deviates from their scripted procedures. Reaccommodating on another airline, I've found, is something the 1st agent often can't do without getting some sort of ok.
Its no better at CO. I was on a delayed international connection as a Platinum, and the "Platinum Desk" hemmed and hawed, and zigged and zagged, and could not just confirm me in full J class on the protection flight. They were still playing around looking for special award booking codes, I think it was R class at the time. Meanwhile, I hung up, and the CO gate agent rebooked me in full J cklasss on the reaccommodated VS flight, and I was off to the VS lounge.
If I kept fooling around with CO reservations that day, The "Platinum Desk," no less, I would probably have gone economy on some double connection with a 7 hour layover in Cleveland :).
Its kind of funny I have a friend that is not even an elite level frequent flyer, and he will often make the comment like in humor
"I'm not very bright, but I no not to call the airlines."
I've pounded in his head that you just need to work out what you can work out in person and now he knows it very well, and he gets a chuckle whenever I relay to him a story about how someone jynxed themself working with res on a complicated problem with gray issues.
Now you won't 100% of the time get an optimal outcome at the airport, but your odds are far far better.
If you learn absolutely nothing else about the frequent flyer game, , learn this lesson that I hope I have conveyed to you. I could write a book of stories like yours that probably would have had a better outcome if handled in person.
Besides being a frequent flyer, I've worked as a travel agent, so I have to some extent observed the inside workings of the system.
warbo
Oct 10, 07, 7:48 pm
Unfortunately, you're not really entitled to anything. You paid for US to transport you from FLL to Mazatlan, and due to schedule change you ended up getting a crappy return, but they'd still have put up their end of the bargain.
I agree that as a CP they should perhaps bend the rules a little bit an accommodate you on another airline.
Did you check to see if there were any US options that were better? Perhaps transit in CLT instead of LAS?
From my experience, the rules for planned schedule changes are to offer the nearest alternative flights on US, or a full refund. Re-accommodation on other carriers only applies if US has ceased serving the route. Tough, but true. It was the same with the old US, and with most other US legacy carriers. Even with CP, as an employee at Res in 7 years I have never once seen this rule overridden.
ktown
Oct 10, 07, 8:15 pm
"So acccording to you its no big deal that now I have to fly another airline, have no upgrade chance, or buy FC and have 4 hr layovers in crappy Mexico City airport and on top of all that GET NO EQM's towards future status?
WOW......."
For operational purposes, they have changed the schedule for this particular routing. Your expectations should not be that they rebook you on another carrier. I realize they changed the routing after you purchased the ticket, but since you got a full refund, you are able to start over. What if US did not even serve this destination?
If you do indeed spend two days a week on a plane, and spend so much money why do you need to earn the MQM on every single trip?
You've got a "great ticket with all the right times" with continental. Since you are scrapping the trip instead of taking this, it indicates to me that you are not interested in going to see your parents on a better airline, with better service and a better connection for less money if you can't fly first class and earn the precious EQM.
WOW.......
USirritated
Oct 10, 07, 9:12 pm
Earlier I said that if you waited, maybe another schedule change would work out for you and you could get a trip that you like, but now I realize that you have overly ambitious expectations that are probably not going to be met by US, or anyone! No offense tdeyulia, but for any mature adult reading this string today, you are probably coming off looking a bit like either a whiny child, or someone unbelieveably cheap, or someone inflexible and unreasonable. What is the most important thing to you, seeing your parents, spending the least amount of money, flying in first class, earning miles toward tier status, or flying across three time zones to and from a tertiery airport on the schedule according to tdeyulia? Best I can tell from reading your posts, the LEAST important thing to you is seeing your parents! Well Mister, I would say your priorities are a bit out of line! I have no idea how old you are, but I wish I had the opportunity to spend the time with my father, that would be my first priority, but I don't, because he died too young! Make that your first priority, and the rest is WAY DOWN THE LINE. If you don't want to spend all of that time in airports, then go stay in a hotel somewhere along the way and continue your trip the next day! No big deal! Heck, as it is you have spent an entire day on this string as it is! Jetsetter is 150% right, by my experience, unless you get EXTRAORDINARILY lucky, no rez department, even the CP desk (or equivalent) is going to help you by putting you on another carrier. I would have also gone to my own personal angel contact at one of my regular airports, never through rez! I call rez as little as possible, they are a disaster!
I have personal experience with CO, they don't break a sweat over there, not even for their LIFETIME PLATS! A buddy of mine has 3 million accrued miles with CO, and most of the time he can't even use his miles for a free trip if he wants to! At least on US, I use my miles all the time! As a matter of fact, on short notice I used my miles to get that same buddy a round trip to Europe when he could not get one using CO!
I live in Fort Lauderdale myself, I was born in DC and I grew up in Baltimore, and I make that trip all the time. I might not like US for a lot of reasons after being loyal since 1985, but no one beats them for FLL to DCA with direct F service, no one! I am planning to status match to another airline myself for 2008, but what are my choices? CO? Fly to DCA through EWR? Yeha! DL? Fly to DCA through ATL? I only travel through Hartsfield on Percocet or Vicodin and only then on protest! AA? Fly to DCA through ORD or DFW? That makes sense, uh huh. Some people don't have a lot of choices. I may not be thrilled with US, but I grin and bear it. So tdeyulia maybe you should consider that too, and remember, Mazatlan is a RESORT, not a business destination! Just my .02
ktown
Oct 10, 07, 9:38 pm
ktown, based on your attitude towards this I have to guess your not someone like us CP's who spend two or more days a week on a plane. Also as some one who spends a ton of money with US I expect a little more.
You cant imagine the crap CP's have dealt with (me being one) staying loyal to US for our business travel. This was one of the few personal trips I will take all year and at the last minute US screws the hell out of my travel plans.
So acccording to you its no big deal that now I have to fly another airline, have no upgrade chance, or buy FC and have 4 hr layovers in crappy Mexico City airport and on top of all that GET NO EQM's towards future status?
WOW.......
Your profile indicates you are silver elite on continental. Doesn't this allow you an upgrade chance? Elite qualification miles?
CPMaverick
Oct 10, 07, 10:43 pm
Happens on all airlines. Schedule changes suck, but they are a part of flying. People like 'you CPs :rolleyes: ' should know that.
It would have been nice if US bought you segments on another airline, but they aren't entitled to and I'd be shocked if ANY airline would EVER do that.
You got your money back, or you could have gone on your trip (with a less fun route). This is what any airline would have offered.
jetsetter
Oct 11, 07, 7:22 am
Does anyone know why the airlines would rather refund rather than accommodate on a different carrier? My understanding, and I could be wrong, is if say US accommodates you on another carrier under Rule 120.20, that the receiving carrier would get the face value of the flight coupons they lift. So US would not lose any more money than if they just refunded the pax.
One issue may be that, officially anyway, Rule 120.20 reaccommodation on another carrier, may only technically be allowed on a day of departure irregular operation. That might be why res won't do it?
I like the quote
"never through rez! I call rez as little as possible, they are a disaster!"
at least one other person "gets it," :). And remember the grass isn't going to be greener anywhere else as far as res waiving official policies to accommodate you.
One thing I forgot to mention, once you start calling, they very likely will make a notation in your record called a PNR saying what they advised you (they advised you the official policy) and that will then make it harder when you make your case to someone at the airport, because now they would have to contradict what someone else told you and documented in your record. Again you would have been, and in the future will be, better off if you NEVER called in regards to a matter like this. In the future, when you have a complex issue etc., you'll know that a call center has to follow rigid and bureaucratic rules, and that your better off working through the problem with someone that knows you face to face. Also the call center agent is never going to see you again, and perhaps even never going to talk to you, though maybe thats a stretch if your CP and call in frequently.
Its a lot easier for someone 2,500 miles away with a headset and a computer to say "sorry no," than for someone that sees your face evry week :).
I can't really even think of a single story as a US CP, a UA 1K, a DL Gold, a NW Gold, or a CO Plat where res really got me out of a jam. But for each carrier I do have plenty of stories where the airport agents did. I just told you one (above post) in fact re CO.
I even have a co worker who used to work in a big 6 carrier reservations office, and they agree "don't call!"
PhillyPhlyer40
Oct 11, 07, 7:41 am
It would have been nice if US bought you segments on another airline, but they aren't entitled to and I'd be shocked if ANY airline would EVER do that.
.
I will chime in here! :p
I am a CO Plat *, and recently had a schedule change for a sav flight make my 42 min connection through ewr turn into a -12min connection!
I didnt even realize it, and didnt care, as I had booked this flight a few months back. I booked it into F, as the EWR-ORD flight I wanted F. I received a call from CO, with a message of "Mr PhillyPhlyer40, we have had a schedule change, and you will not be able to make your connection. Be advised I am holding F seats on US (:td:) for you. Please call back within the next day to confirm!" ^^^
So I called back. Told them I would rather hitchhike to ORD then take US! The nice lady gave me about 3 different options....which I ended up taking F all the way, partially on DL. The original SAV-EWR was not in F, as it is RJ. What great customer service!!!
WOW...seems like things are REALLY heading downhill at US lately! :D:D
jagadheep
Oct 11, 07, 8:30 am
Earlier I said that if you waited, maybe another schedule change would work out for you and you could get a trip that you like, but now I realize that you have overly ambitious expectations that are probably not going to be met by US, or anyone! No offense tdeyulia, but for any mature adult reading this string today, you are probably coming off looking a bit like either a whiny child, or someone unbelieveably cheap, or someone inflexible and unreasonable.
Amen to that! I think flyers with the attitude of the OP are the ones who act like jerks in the airport - you know like pushing others in the line to board the aircraft first, etc. As a CP, one would think that the OP would be used to these things happening once a while.
USirritated
Oct 11, 07, 11:45 am
Amen to that! I think flyers with the attitude of the OP are the ones who act like jerks in the airport - you know like pushing others in the line to board the aircraft first, etc. As a CP, one would think that the OP would be used to these things happening once a while.
And to think that I was actually worried that I was going to come off like I was picking on the OP! I really did/do feel the way that I wrote in my above postings on this thread! Air travel is not perfect, and certainly not on US. I have been flying US since 1985, even when they were a much more customer service centric carrier. Heck, even through November 2006, when I had a contact in Tempe's OFFICE OF THE CEO, US was much more consumer oriented, at least to their elites, but since December 2006, the downward spiral has been DRASTIC. Anyway, even years ago, long before 9/11, when there were a couple of years that US was among the most profitable of the legacy carriers (yes, it was true, there was even one year, I think it was 1998, where US made almost $2 billion under Steve Wolf and no less than Warren Buffett was singing US praises!), schedules got changed for various reasons that were not evident to consumers, and the result was not always terribly palatable schedule wise, such as to our buddy tdeyulia, but I knew better than to pitch a fit! I knew that I either had to grin and bear it, or ask for a different routing if possible, or cancel and rebook some other way.
Just recently, I was standing at a gate in PHX when I missed the door by maybe 2-3 minutes, and so did an irate woman, who would not stop shouting. Was I happy? No, of course not. This woman just ripped this GA up, down, around so bad! It is a wonder that the GA still had clothes on this irate pax was so bad! The GA was trying to explain, to calm her down, and after at least 7 or 8 minutes of this, I even started to chime in to get this awful woman to shut up, but then this woman started in on me! It was so bad that I told her that if she continued that the GA was in her rights to call the airport police to have her taken away, which I have seen happen. The GA said "no, I won't do that, I will take good care of her." I waited patiently while this pax continued to yell and scream at both of us with insults you could not possibly believe! The GA printed out boarding passes for this woman, on the next sched flight to her destination, which would get here there less than 90 minutes later than the flight she wanted, but she still blamed everyone but herself! Finally, she left. As the GA started to help me, she confided that yes, she printed out the boarding passes for the wonderful pax that just graced us with her leaving, but that she never closed out the record. I knew exactly what that meant! In case anyone here does not know what that means, when she got to her knew gate, there would be no record of her new routing, because she missed her connex, the whole itinerary canceled out, and since it was more than two hours after the departure of the initial flight, the "flat tire grace period" would be over, and with the notes in her record, if she wanted to fly she would have to pay at least the $100 change fee! If I was the GA, I WOULD HAVE called the airport police! The GA then proceeded to rebook me on a direct flight to my final destination and kept my F seating intact, even though I was late too. I did not complain one bit!
As far as what happened to PhillyPhlyer40, that is pretty darn rare, don't you think? Is it possible that there were no other CO itineraries that could get you to ORD that day at all? Also, I have to admit that although none of the USA carriers is exactly warming the cockles of anyone's heart on the customer service front nowadays, CO is keeping their customers the happiest from everything that I have heard and read, so maybe CO is the exception that proves the rule for the rest of the USA airline community. Comments on this?
jetsetter
Oct 11, 07, 1:08 pm
Well in the last post if the pax shows up at the other (new) gate with a boarding pass for the new flight, but is not really confirmed on it, they are I'm sure going to make a fuss at least as much as they did with the 1st g/a, and the second g/a is going to have to deal with the mess. And they can't exactly tell the pax they made evrything up since presumably they have a boarding pass for the new flight. Are you sure they aren't piping something in the air at PHX?
USirritated
Oct 11, 07, 1:13 pm
Well in the last post if the pax shows up at the other (new) gate with a boarding pass for the new flight, but is not really confirmed on it, they are I'm sure going to make a fuss at least as much as they did with the 1st g/a, and the second g/a is going to have to deal with the mess. And they can't exactly tell the pax they made evrything up since presumably they have a boarding pass for the new flight. Are you sure they aren't piping something in the air at PHX?
Not if the flight is oversold. If she missed her flight, there is actually no requirement for the airline to rebook her, the two hour flat tire rule is a courtesy, not a requirement, and many airlines no longer honor it. As I said, if it was me, I would have called the PO PO on the witch!
planeluvr
Oct 11, 07, 1:23 pm
...but for any mature adult reading this string today,...
Too hard to read your "Comic Sans MS with blue font" for this mature adult to know if you are right.:p
tdeyulia
Oct 13, 07, 9:08 pm
Amen to that! I think flyers with the attitude of the OP are the ones who act like jerks in the airport - you know like pushing others in the line to board the aircraft first, etc. As a CP, one would think that the OP would be used to these things happening once a while.
Get a life. You don’t even know me. I am very polite to all people on and off the plane and I take offense to your wild and insulting portrayal of me.
You’re so quick to judge others when they complain about issues they have with US but I bet you’re the first one to call foul when it happens to you.