Some comments re: VX reservations and IT from today's Chron:

Not all of Virgin America's employees are in the Bay Area. The carrier uses reservations agents who work from their homes around the United States. Virgin America also augments its 20-person information technology team by outsourcing many of its IT needs to CSS Corp., a San Jose company that assigns work for Virgin America to employees in Chennai (formerly Madras), India


Today's SF Chronicle (http://www.sfgate.com/cgi-bin/article.cgi?file=/c/a/2007/08/08/BUUUREQDG2.DTL&type=business)

Virgin America also augments its 20-person information technology team by outsourcing many of its IT needs to CSS Corp., a San Jose company that assigns work for Virgin America to employees in Chennai (formerly Madras), India[/URL]

I personally am neutral on outsourcing unless it will significantly deteriorate the customer's experience and in that case I'm against it. With that say, Virgin America seriously need to find a new company to handle their IT needs. Every issue or complaint I've had or heard about VX is all tied into IT, especially the website and OLCI. I don't care if the workers are based in Antarctica, I just think someone need to get the whole IT system to work at VX.