natas43
Dec 11, 06, 2:14 pm
I flew BMI from DUB>LHR RT in April of this year. I gave the check in agent for BMI my DM number at both Dublin and Heathrow and they both assured me it was in the record. After 3 months of the miles not posting, I realized they never would. This summer I moved back to the US from Ireland. I knew that I had my receipt and boarding passes packed away somewhere. I finally found them in September and remember being in a hurry to get them to US Air before the 6 month cutoff for partner flight credit (stupidly, I sent them regular mail- I should have sent them registered).
So last month I was calculating my preferred miles for the year- I was barely Gold at the time. But, with the mileage run that I am doing this week and the previous travel over the past 2 weeks, I will be at 74040 PQMs. That is when I realized that the miles for the BMI flight never posted. I decided to call the Gold line to inquire about the miles. I got a wonderfully incompetent and incoherent agent who argued with me and said that they never received my boarding passes and receipt, that BMI wasn't a partner, etc.(I posted this whole thing in another thread previously- she even went so far as to laugh at me when I told her that those missing miles would keep me from getting Platinum).
I sent a complaint via the website regarding this about 2 weeks ago and have yet to receive a response. Ironically, I received 2 letters from US Air today- one on regular DM letterhead, the other on preferred DM letterhead. Both letters are exactly the same....both say that they received the boarding passes and receipts AFTER the 6 month period and therefore I won't be receiving the mileage credit. Funny how I sent them 3 months ago, then a couple weeks ago they still hadn't received them- I complain and now they have suddenly received them, but they are too late. Something sounds a bit fishy to me.
So, my only real recourse is to try to convince my wife to let me go to Vegas to see a friend from Ireland the last week of the year, or else I will have to buy some FTD stuff and be known as a Platinum-lite, even though I had enough BIS miles to qualify. I have been at various preferred levels with US over the past 7 years....and each year the wife tries to get me to switch allegiance. Maybe this is the year.
So last month I was calculating my preferred miles for the year- I was barely Gold at the time. But, with the mileage run that I am doing this week and the previous travel over the past 2 weeks, I will be at 74040 PQMs. That is when I realized that the miles for the BMI flight never posted. I decided to call the Gold line to inquire about the miles. I got a wonderfully incompetent and incoherent agent who argued with me and said that they never received my boarding passes and receipt, that BMI wasn't a partner, etc.(I posted this whole thing in another thread previously- she even went so far as to laugh at me when I told her that those missing miles would keep me from getting Platinum).
I sent a complaint via the website regarding this about 2 weeks ago and have yet to receive a response. Ironically, I received 2 letters from US Air today- one on regular DM letterhead, the other on preferred DM letterhead. Both letters are exactly the same....both say that they received the boarding passes and receipts AFTER the 6 month period and therefore I won't be receiving the mileage credit. Funny how I sent them 3 months ago, then a couple weeks ago they still hadn't received them- I complain and now they have suddenly received them, but they are too late. Something sounds a bit fishy to me.
So, my only real recourse is to try to convince my wife to let me go to Vegas to see a friend from Ireland the last week of the year, or else I will have to buy some FTD stuff and be known as a Platinum-lite, even though I had enough BIS miles to qualify. I have been at various preferred levels with US over the past 7 years....and each year the wife tries to get me to switch allegiance. Maybe this is the year.