PhoenixCMC
Dec 10, 06, 1:41 am
I flew Austrian Air from Chisinau (Moldova) to Vienna to Amsterdam in Sept and have had no luck getting the credit for those flights. They were both booked on Austrian (a * Alliance partner) but:
* The first flight was operated by Air Moldova and I got an Air Moldova boarding pass.
* The connection was operated by Tyrolean Air and I got an OS (Austrian) boarding pass.
The Tyrolean aircraft even had OS logos, like US Airways commuter airlines have HP or US logos.
My invoice for the tickets shows that both were booked on OS and have OS flight numbers. I've sent in all the documentation (boarding passes and travel agency invoice ... and kept copies) but am now being told these flights don't qualify for credit because they were code shares, not OS metal.
Does anyone have any experience with this type of problem ... any ideas on how to get the credit (which I need to make my next Elite level, unless I buy some flowers)?
* The first flight was operated by Air Moldova and I got an Air Moldova boarding pass.
* The connection was operated by Tyrolean Air and I got an OS (Austrian) boarding pass.
The Tyrolean aircraft even had OS logos, like US Airways commuter airlines have HP or US logos.
My invoice for the tickets shows that both were booked on OS and have OS flight numbers. I've sent in all the documentation (boarding passes and travel agency invoice ... and kept copies) but am now being told these flights don't qualify for credit because they were code shares, not OS metal.
Does anyone have any experience with this type of problem ... any ideas on how to get the credit (which I need to make my next Elite level, unless I buy some flowers)?