USAirways.com is still completely and utterly useless - and its failure almost cost the airline $1,500 in business today.

From about 1 p.m. today until 7 p.m., I tried to help my journalism adviser book a five-person OAK-PHX-STL-PHX-OAK reservation for the end of October on USAirways.com - our college newspaper editorial board is headed for the National College Media Convention. At about $300 each, that's $1,500 gross revenue for US.

Except for the fact that at no point during that time were either he or I able to access the reservations system. We spent hours fruitlessly trying to get past the first page, with nothing but Error Type 1 after Error Type 1. Pathetic :td:

He was about to give up and try another airline, but I whipped out the Platinum Desk line and hooked up with a typically-helpful elite res agent. She put the itinerary together, placed it on hold for my adviser to pay and waived the ticketing fee. All in less time than it took for the Web site to load - once.

As per usual, the only thing that saved USAir here was the exceptional service provided by their employees. The technology was not even funny enough to be a joke.

Mr. Christ, I don't want to read nice e-mails about merger progress... I just want to be able to book a simple one-stop round-trip itinerary on the Web. Is that really too much to ask?

I've said this before...I used to work for the organization that facilitated the merger...lets just say the old saying for that company was Every Day Sucks...

I am not suprised, I wish they would get of their dead a**es to get the site working correct and merge the 2 res systems in a hurry

As I use my corporate travel site for nearly everything, and I just go straight to the old webcheckin.usairways.com for OLCI, I haven't had to use the new site in a while. For those who book regularly, I don't know how you do it.

After loading in information for 4 family members, selecting seats for all 4 of us on 5 different flights, and entering all of my personal information, I confirmed a purchase yesterday without filling in the credit card type. First, this isn't even needed as the first 4 digits of the card tell you which it is. But whatever, so I missed it. I get a message that I need to enter it. OK. So I scroll down. All of my personal data is gone. I fill it in. Just on a hunch I go back to check the seat assignments (I had double checked by exiting and re-entering Assign Seats before the first purchase attempt). Not only are the assigments gone but it doesn't list any traveler names and I have no way to select seats. OK, 30 minutes in and I get to start over.

So I go through the process again. Interestingly, my two legs for $290 and $334 add up to a total cost of 624 miles. Yes, the "Total Cost" line said "624mi".

And apparently I paid "sql_(something)" in taxes.



I appreciate the list of planned enhancements, but I am reminded of the Sienfeld episode regarding rental car reservations. "Anyone can take a reservation, it's the keeping of the reservation that really matters". I don't doubt they have identified a large number of improvements to put in place. I'm curious about the ability to execute. In this case, past performance is an indicator of future performance.

Of course, on the flip side, they say they can get me from PIT to LIH and back for $640. ^

Can anyone tell me how to book a flight to CPH or TXL on the "new" US website? I want to fly into MAD or AMS and leave out of the other *A destinations, but you can't do it.. eventhough I could on the old website.

Ideas?

Can anyone tell me how to book a flight to CPH or TXL on the "new" US website? I want to fly into MAD or AMS and leave out of the other *A destinations, but you can't do it.. eventhough I could on the old website.
If US doesn't fly there, you can't book it. It's on the "coming soon" list.

If US doesn't fly there, you can't book it. It's on the "coming soon" list.

So if you subscribe to the thoery that if USAir doesn't believe it exists... then it doesn't really exist... interesting.

I guess that explains that they were trying to route me through MAN to get to CPH and the fare was $3000....

Please pass me the punch.... ;)