Hello,

I will be flying PHX-LAX to connect to go to Asia on EVA. Due to inventory availability, I have to take the last flight out of PHX - giving me about 2 hours in LAX.

I wonder what happens if the HP/US flight is delayed or cancelled - due to weather, due to other reasons? What is their obligation?

Would they rebook/reroute me for the entire journey on any carrier on a FIM? Would they just get me to LAX and I am on my own?

Thanks.

US would be obligated to get you to your final destination.

Is it on the same ticket?

Yes, same ticket (BR 695 stock).

If it is weather, do they still have to get me to Asia?

If that happens, how about getting miles on a FIM and booking class? One tricky thing is I am on Premium Economy on EVA - I guess I should just be glad if HP will find me a Y seat to get to TPE?

If HP/US takes my coupons (they will), I guess there is no way I can get the fare difference back from anyone?

Thanks.

If it's on EVA's stock and not US', then the responsibility would fall on EVA, technically. Your best best is probably to standby for an earlier LAX flight just to be sure. Beyond that, EVA is your best bet for getting there if you run into a delay.

If it's on EVA's stock and not US', then the responsibility would fall on EVA, technically. Your best best is probably to standby for an earlier LAX flight just to be sure. Beyond that, EVA is your best bet for getting there if you run into a delay.

I don't believe that's true, although I'm open to evidence that corrects me. If the delay is due to US, then it is US who has to make the onward arrangements to get the pax to their final destination. Regardless of whose stock it is on, US collected the money and validated the flight and associated connection time. Since they said they'd get you to LAX in time for your next segment (because the OP said the domestic and foreign legs were on the same ticket), then they are responsible when that does not happen.

I don't believe that's true, although I'm open to evidence that corrects me.

Technically, I think you're right that it falls on the carrier responsible for the delay. Practically, agents seem to revert to the "which paper is it?" game.

I always thought the responsibility lies with the last carrier you flew on. I'm fairly sure that's the case at least for lost luggage. So if your bags don't make it, EVA is responsible. If you get stuck in LA, US is responsible. I could be wrong though.

This kind of itinerary leads to finger-pointing when things go wrong. If US is responsible, would there even be US front-line agents at PHX at 10pm, or LAX at midnight, to help the OP if his last PHX-LAX flight of the night doesn't work out? I can reach the Chairman's Preferred Desk 24/7 and know the angels would try to help me out, but I'm not sure I could get the same level of service from the gen resv line.

I've always believed that
He who has my money = He who should be responsible.
OP's tix was booked on BR stock: Eva Airlines, or the travel agent acting on Eva's behalf, got OP's full payment and US only gets paid for providing feeder service to the gateway airport. If something goes wrong, Eva or the travel agent should bear some responsibility too.

OP's last flight out leaves around 10pm. The next two earlier non-stop flights both leave around 7:30pm (flight 304 @ 7:24p and flight 35 @7:31p), If it were me, I'd gladly pay the $25 standby fee to try for either of the two earlier flights...it could save a lot of potential hassle.

Back in the days of the CO alliance and code share, I ticketed through CO PHX-LAX-LHR, an Americawest codeshare flight connecting to Virgin in LA.

HP took a delay and I misconnected in LA. When HP looked at the ticket they told me I was CO's problem and sent me on my way.

Although I tried to convince CO to re-route me through JFK and connect me to BA's morning Concorde flight, instead I was rerouted through EWR and arrived about 12 hours late in London.

CO did refund the miles I'd used to upgrade two economy tickets.

. . . OP's last flight out leaves around 10pm. The next two earlier non-stop flights both leave around 7:30pm (flight 304 @ 7:24p and flight 35 @7:31p), If it were me, I'd gladly pay the $25 standby fee to try for either of the two earlier flights...it could save a lot of potential hassle.

Me too. I would have no interest in personally finding out how US would handle this.

Although I tried to convince CO to re-route me through JFK and connect me to BA's morning Concorde flight. . .
Nice! You gotta ask! :p

I wanted to take one of the 7:30P flights but they did not have the booking class available. The one before wsa too early. So, I ended up booking on the last flight.

I will try to monitor the weather situation and stand by for the 7:30 flight if things dno't look good. I am also going to get some official answers, hopefully, before the trip.

Will share with everyone when/if I hear back.

Asked a few agents tonight at PHX - on the check-in side, the airside service center and the gates. Could not get any definitive answer other than things like "depends", "we will work with you".

The most amazing thing is the woman at the service center did not know what the Contract of Carriage (tried Condition of Carriage) is and pointed to the AWA Vacations number on the ticket folder to call. Amazing.

HP codeshares flights for EVA and has for a while. Accordingly, they should automatically reaccomodate you. You will have better luck with an EVA agent than a HP agent just due to their level of expertise with rebooking.

You would think the codeshare agreement would mean something. They act as if they don't know each other.

I am still waiting to hear back from my e-mail.

I am also noticing a lot of delays for flights to LAX this weekend. They told me it is because of the south runway construction & closure at LAX. I am starting to think I should stand by for the earlier flight.