Hi -- I'm new to the world of leveraging flight benefits, and I've got a question about US Airways' GoFirst program.

The program lets you purchase an upgrade to first class, based on availability, for $50 per 500 mile-segment, beginning 30 hours prior to your flight.
http://www2.usairways.com/awa/content/dividendmiles/upgrades/gofirst.aspx

So, exactly 30 hours before my flight tomorrow, I saw online that 3 (of 8 seats, on a Boeing 757-200) were still available in FC. I called the reservations line, but was told that there was no availability in FC.

My question is... which fare class/code relates to the GoFirst program? For this flight, the availability codes are:

F2 P1 A0 Y9 B9 N9 Q9 V9 M9 L9 H9 W9 S9 K9 T2

So, I'm guessing it's only "A"?

- PHLmike

It's E - the same bucket status upgrades come from. Unfortunately, it's a non-published bucket, so we can't see it. Welcome to Flyertalk!

Hi -- I'm new to the world of leveraging flight benefits, and I've got a question about US Airways' GoFirst program.

The program lets you purchase an upgrade to first class, based on availability, for $50 per 500 mile-segment, beginning 30 hours prior to your flight.
http://www2.usairways.com/awa/content/dividendmiles/upgrades/gofirst.aspx

So, exactly 30 hours before my flight tomorrow, I saw online that 3 (of 8 seats, on a Boeing 757-200) were still available in FC. I called the reservations line, but was told that there was no availability in FC.

My question is... which fare class/code relates to the GoFirst program? For this flight, the availability codes are:

F2 P1 A0 Y9 B9 N9 Q9 V9 M9 L9 H9 W9 S9 K9 T2

So, I'm guessing it's only "A"?

- PHLmike

You ran into the infamous and variable upgrade capacity control, which has been the subject of many threads on this board. US retains up to 9 F seats for full revenue until 29 minutes before departure.

You ran into the infamous and variable upgrade capacity control, which has been the subject of many threads on this board. US retains up to 9 F seats for full revenue until 29 minutes before departure.
So what exactly about F2 P1 A0 do you not understand? I'll be glad to expalin it to you.

There are not 9 seats available. There are two sets in F and there is absolutely nothing wrong with an airline, any airline holding 2 seats back for sale 30 hours in advance

You ran into the infamous and variable upgrade capacity control, which has been the subject of many threads on this board. US retains up to 9 F seats for full revenue until 29 minutes before departure.

Very few flights have 9 seats held on them....and those that do are often transcon where there are 26 seats on the A321.

I have never seen a F9 hold-back on any flight within the east coast. My upgrades have been clearing at the 7-day window without exception. The one CP upgrade I didn't get was PHL-DCA on the sunday after thanksgiving when I got re-routed to the flight a mere 2 hours in advance. It was at that time already F0.

It's E - the same bucket status upgrades come from. Unfortunately, it's a non-published bucket, so we can't see it. Welcome to Flyertalk!

It appears that the elite upgrade fare class has changed from E to O, as discussed in this thread in the HP forum (http://www.flyertalk.com/forum/showthread.php?t=435660).

I don't know whether Go First fares come from the same inventory.

It appears that the elite upgrade fare class has changed from E to O, as discussed in this thread in the HP forum (http://www.flyertalk.com/forum/showthread.php?t=435660).

I don't know whether Go First fares come from the same inventory.

It has not yet changed on the flights I took from PHL-CUN May 23-26. My upgrade was still E (Envoy) class.

I do not know the time of the window of opportunity, but I know that ALL fare classes are available for GoFirst, including X class (award ticket class), as I have upgraded an award ticket before, just before boarding began.

It has not yet changed on the flights I took from PHL-CUN May 23-26. My upgrade was still E (Envoy) class.

Perhaps that's the distinction -- E is now Envoy, where it used to apply to all First/Envoy, and O is now domestic first class?

Prior to the web change, all my elite-upgraded domestic flights on HP (I've never flown US Envoy), were recorded as E class. Since the conversion last weekend, they've all been changed to "O." Two domestic flights I took this past week (upgraded to F in each case) were recorded as "O."

Two phone agents have now told me that it is "O" class, not "E" class that is required in order to be upgraded on domestic (non Envoy) flights.

Perhaps that's the distinction -- E is now Envoy, where it used to apply to all First/Envoy, and O is now domestic first class?

Prior to the web change, all my elite-upgraded domestic flights on HP (I've never flown US Envoy), were recorded as E class. Since the conversion last weekend, they've all been changed to "O." Two domestic flights I took this past week (upgraded to F in each case) were recorded as "O."

Two phone agents have now told me that it is "O" class, not "E" class that is required in order to be upgraded on domestic (non Envoy) flights.

I have my first domestic upgrade on June 4, so I guess I will see whether I am E or O!

Well, I did OLCI at the 24-hour mark, and managed to take two seats that were open in Row 5. While not FC, still much better than Row 33!

Thanks for the answers, everyone.

Perhaps that's the distinction -- E is now Envoy, where it used to apply to all First/Envoy, and O is now domestic first class?


Is this true? Previously all Envoy upgrades whether mileage or DMUTA came from the "R" bucket.

Does anyone know if the E bucket is also for mileage-paid upgrades? I peered at the boarding pass of my neighbor today and she was a regular dividend miles member with an "E" class ticket. I don't think she was a companion upgrade because she didn't talk to anyone on the flight (maybe she got in a fight?) :)

Does anyone know if the E bucket is also for mileage-paid upgrades? I peered at the boarding pass of my neighbor today and she was a regular dividend miles member with an "E" class ticket. I don't think she was a companion upgrade because she didn't talk to anyone on the flight (maybe she got in a fight?) :)

Domestic upgrades went into E unless they were full-fare when they went to P. This was mileage or e-upgrade.

Very few flights have 9 seats held on them....and those that do are often transcon where there are 26 seats on the A321.

I have never seen a F9 hold-back on any flight within the east coast. My upgrades have been clearing at the 7-day window without exception. The one CP upgrade I didn't get was PHL-DCA on the sunday after thanksgiving when I got re-routed to the flight a mere 2 hours in advance. It was at that time already F0.


I just got off the phone with HP and they are holding 7 seats (on an A319) from LAS - BWI. Are they really going to hold all 7 until day of departure or do I have a good shot at an upgrade before then?

I just got off the phone with HP and they are holding 7 seats (on an A319) from LAS - BWI. Are they really going to hold all 7 until day of departure or do I have a good shot at an upgrade before then?

7/12 is a lot - though LAS flights and there very competitive F fares do somewhat justify it. Anyways, HP does release seats every day and during every night's scan your upgrade may clear.

It appears that the elite upgrade fare class has changed from E to O

My BP today had E on it ...

Welcome to the US Farm...

E- I- E- I-.... O

:p

Sorry.. I had to.. this long weekend thing and all....

Quote:
Originally Posted by AZ Travels the World
It appears that the elite upgrade fare class has changed from E to O


My BP today had E on it ...

Is this true? Previously all Envoy upgrades whether mileage or DMUTA came from the "R" bucket.

Unless the change has happened in the week or so, no, it is not true. "E" is the upgrade bucket (for all domestic/Caribbean/Canada/Mexico) discounted economy fares to "F" whether you are using e-upgrades, miles or (most) certificates. "P" is the upgrade bucket (for all domestic/Caribbean/Canada/Mexico) from either "Y" or "B" fare to "F" on legacy US. "R" is the upgrade from either discount OR full fare economy to Envoy from economy using any form of upgrade currency (miles, certificates, etc.).

7/12 is a lot - though LAS flights and there very competitive F fares do somewhat justify it. Anyways, HP does release seats every day and during every night's scan your upgrade may clear.

Well as I said earlier they are holding 7/12 F seats for my flight from LAS - BWI (red-eye) now they are holding 10/12 seats for another flight I have from LAS - BWI (red-eye)!!! I can understand some capacity controls but this is ridiculous!!!! :mad: :mad:

...oh yeah, there also holding 11/12 seats on my SAN-LAS flight :confused:

On a side note about "automatic upgrades", I asked the HP rep if they upgrade would clear automaticly and asked her when seats may be released. She told me she doesnt know when seats would be released and it would be best to call back every day to ensure I get the upgrade because sometimes they don't go through (like all my other HP upgrades :rolleyes: )

Well as I said earlier they are holding 7/12 F seats for my flight from LAS - BWI (red-eye) now they are holding 10/12 seats for another flight I have from LAS - BWI (red-eye)!!! I can understand some capacity controls but this is ridiculous!!!! :mad: :mad:

...oh yeah, there also holding 11/12 seats on my SAN-LAS flight :confused:

On a side note about "automatic upgrades", I asked the HP rep if they upgrade would clear automaticly and asked her when seats may be released. She told me she doesnt know when seats would be released and it would be best to call back every day to ensure I get the upgrade because sometimes they don't go through (like all my other HP upgrades :rolleyes: )


Yes, I am having much better upgrade Stats now that I call back 2-3 times during the week... I was pretty annoyed being in 8C and seeing all the silvers in F. Guess I am now fighting for my seats :(
It should be that they 1) RELEASE SEATS 2) Someone automatically runs the upgrade program 3) upgrade from US1 to US4 as available...

Today it is more like a vegas casino game.. gotta get lucky!

Well as I said earlier they are holding 7/12 F seats for my flight from LAS - BWI (red-eye) now they are holding 10/12 seats for another flight I have from LAS - BWI (red-eye)!!! I can understand some capacity controls but this is ridiculous!!!! :mad: :mad:

...oh yeah, there also holding 11/12 seats on my SAN-LAS flight :confused:

On a side note about "automatic upgrades", I asked the HP rep if they upgrade would clear automaticly and asked her when seats may be released. She told me she doesnt know when seats would be released and it would be best to call back every day to ensure I get the upgrade because sometimes they don't go through (like all my other HP upgrades :rolleyes: )
10/12 and 11/12 are really high numbers. Are you sure they're holding that many? Are the flights this week?

10/12 and 11/12 are really high numbers. Are you sure they're holding that many? Are the flights this week?

Both flights are on June 6th, and yes, I am sure, I called 3 times, she said no seats have been released for upgrades and the seating chart shows that many seats open. (That inventory site doesnt work right with HP, it shows 4 as the maximum for any given fare class)

The seat maps aren't necessarily accurate indicators of seats sold. That said, what's going on with the availability tools? All HP flights are showing
F4 A0 Y4 B4 N4 M4 H4 Q4 V0 K0 L0 W0 S0 T0. Did the KVS avaliability tool ever display HP inventory correctly?

10/12 and 11/12 are really high numbers. Are you sure they're holding that many? Are the flights this week?

Good grief, not even UA has these kind of hold backs. From what I've seen so far, HP really seems to be a P.O.S. airline. :td: Although upgrades are far harder to get on UA than on US, at least UA has a very strong (i.e. high product quality) domestic F product. HP's "first class" is the worst of the worst. From HP's poor excuse for first class to these insane holdbacks, I certainly hope that US doesn't pick up on all of HP's bad habits. At present, it appears that US legacy flights are still operating with their traditional 25% F holdback within the 7-day e-upgrade window for most all flights. I certainly hope that these irrational 80%+ F hold backs don't make their way over to the US legacy side of the business :(

Both flights are on June 6th, and yes, I am sure, I called 3 times, she said no seats have been released for upgrades and the seating chart shows that many seats open. (That inventory site doesnt work right with HP, it shows 4 as the maximum for any given fare class)

ExpertFlyer shows 2 seats occupied on the LAS-BWI redeye on 6/6 (HP# 778). (I've found that to be a very reliable indicator of the load in First on HP.)

Since going to the 7-day upgrade window I've seen them hold up to 6/12 seats but never TEN.

I would call back and if you get the same response, ask for a supervisor and have that person look into it for you. If you're nice and polite, I can't imagine that a good supervisor won't dig deeper into it for you.

I really hope this is a mistake. 10 of 12 seats being held back is completely unacceptable.

From HP's poor excuse for first class to these insane holdbacks, I certainly hope that US doesn't pick up on all of HP's bad habits. At present, it appears that US legacy flights are still operating with their traditional 25% F holdback within the 7-day e-upgrade window for most all flights. I certainly hope that these irrational 80%+ F hold backs don't make their way over to the US legacy side of the business :(

For your information, the pre-merger HP didn't have holdbacks. They started them once the merger came along. This is also the reason I had never heard of a gate dance until the merger. An 80% holdback sounds like an error, which there seem to be plenty of recently (e.g. I still can't access my account online).

For your information, the pre-merger HP didn't have holdbacks. They started them once the merger came along. . .

That isn't true. They've had them for quite a while, but, in my experience, they used to be limited to two seats, sometimes one on an 8-seat 737.

It was when they started 7-day upgrades for CP's that they started holding back so many.

I will say, though, that on flights that I have not been upgraded at the 7-day window, it seems they release a few seats over the following few days. Here's a recent example that I posted in another thread (http://www.flyertalk.com/forum/showthread.php?t=558693) on this topic over in the HP forum:



I'm finding that they're releasing seats over the course of the week prior to departure. I'm sure this depends upon the load of the flight, but I've never experienced this before. Here's an example from last week:

8 days out: 6 passengers booked in first class on an A320; 6 seats open.

7 days out: I'm not upgraded, receive message that says "FIRST CLASS NOT AVAILABLE." I call and am told that they all remaining seats are being held. No change in the number of seats occupied, so no CP's got upgraded ahead of me.

6 days out: No change.

5 days out: I'm now upgraded. Now 8 passengers seated in first class; 4 seats remain. Person I'm traveling with, also a CP, is not upgraded.

4 days out: No change

3 days out: Two more seated in first, now a total of 10 seats occupied; 2 seats open. CP I'm traveling with is one of the newly upgraded.

It would appear, though, that they are timing their release of additional seats with their upgrade sweep. Each day I called and was never able to get a seat. It was always "remaining seats are being held for revenue." But then suddenly I get upgraded. It may be nothing more than coincidence, but I hope they have finally fixed this issue. Perhaps we won't have to be calling in all the time to check whether seats have been released. @:-) Wouldn't that be a novel concept! ;)

Sheeeesh, for the drastic minority who called me a liar on this subject 6 weeks ago, and the two who wanted "sources" and "proof" (9 hold back seats on an A321): Everything at US just keeps getting worse.

The 7 (CP), 4(PP), 3(GP) and 1(SP) day "unlimited upgrades" are more fiction than fact, and are clearly outright lies, intended by Doug and his crew to purposefully deceive in order to get uninformed flyers to by allegedly "to be upgraded" fares. The rule is, "They lie to you once, shame on US. They lie to you twice, shame on U."

Bottom line: 95% or more of everything is being held back.

What an unadulterated waste of time and outright wasting of an entire brand.

That isn't true. They've had them for quite a while, but, in my experience, they used to be limited to two seats, sometimes one on an 8-seat 737.

If that's true, then I stand corrected. I guess I must have been ridiculously lucky to not have experienced any holdbacks in the past five years, especially on my DCA flights.

For your information, the pre-merger HP didn't have holdbacks. They started them once the merger came along.

AZ is probably right on this. I've yet to hear of the airline that has (I know AA did for PlatExec 100 years ago with the old VIP certs.) let their elites take every last revenue seat out of the cabin for upgrade inventory. Although I've proudly never set foot in one of HP's planes, there is no way that they didn't have ANY type of holdback. As AZ points out, they probably just radically increased the percentage formula when CP's gained access to the inventory. At the same time, Phoenix Flyer's statement about "95% or more of everything is being held back" is, I'm sure, likewise not going to be the rule either.

In any event, I stand by my original statement: I hope HP's B.S. policies on, among other things, upgrade holdbacks and catering, don't influence legacy US.

If that's true, then I stand corrected. I guess I must have been ridiculously lucky to not have experienced any holdbacks in the past five years, especially on my DCA flights.

You have apparently been "ridiculously lucky."

I, on the other hand, have not. Over the past couple of years, I've battled these holdbacks with HP and played the daily call-back game too many times to count.

You have apparently been "ridiculously lucky."

I, on the other hand, have not. Over the past couple of years, I've battled these holdbacks with HP and played the daily call-back game too many times to count.

Could our different experiences be attributed to my lower status? In other words, at your window there were holdbacks, but by the time my window came along, they had released all the seats? I was upgraded into the last available F seat numerous times.

I know all of this is moot now, but I'm still curious.

Could our different experiences be attributed to my lower status? In other words, at your window there were holdbacks, but by the time my window came along, they had released all the seats? I was upgraded into the last available F seat numerous times. . .

Yes, I think it could. In the old system, they would indiscriminately release seats at some point between the opening of the Platinum upgrade window and the day of the flight. If you were the first person to call in after those were opened up, you got a seat, even if you were of lower status than everyone else on the plane.

It does seem that since they started the new 7-day CP program that they don't do that. (At least I'm hoping.) As I posted above, I've had situations where I've called in after my window and was told that the seats were being held for revenue and then found that when I checked early the next morning, I had been upgraded, presumably during the evening sweep of the system.

I really don't mind them holding back seats for sale. If they can sell them at a premium, good for them. If I'm not willing to pay for one and someone else is, they should sell it. But, when they release those seats for elite upgrades, they should have a system in place that ensures that the highest level elites get upgraded first -- not the first person to call in, or the first person to check in. That would eliminate a lot of the repetitive calling in, which is a waste of time for everyone involved and the most valuable (theoretically) customer gets rewarded with the upgrade.

Today, June 2, I got my first "there are seats to sell, but not to award to frequent flyers" reply when I called the CP Liaison line to check on my upgrade status for a flight on June 9. However, the liaison said I am waitlisted and my upgrade should clear in "a day or two" since I am Chairman's as there are seats available. So, perhaps the website should be modified to reflect the real release times of preferred upgrades? Hey--wait a minute--it does actually say "as early as seven days prior to departure." That is a great use of language to allow flexibility in the release of upgrades!

I really don't mind them holding back seats for sale. If they can sell them at a premium, good for them. If I'm not willing to pay for one and someone else is, they should sell it. But, when they release those seats for elite upgrades, they should have a system in place that ensures that the highest level elites get upgraded first -- not the first person to call in, or the first person to check in. That would eliminate a lot of the repetitive calling in, which is a waste of time for everyone involved and the most valuable (theoretically) customer gets rewarded with the upgrade.

I couldn't agree more.

I agree that if they wish to sell the seats, that is fine. However, if an airline has a policy allowing the upgrading of preferred members within a certain time window, that policy should be honored. Be consistent with policy or do not have a policy.

. . . if an airline has a policy allowing the upgrading of preferred members within a certain time window, that policy should be honored. Be consistent with policy or do not have a policy.

I agree; it's the randomness of it all that is so frustrating.

I don't know why they can't implement something as simple as this (I don't know what percentages make the most business sense, given first class buying trends, but it's really more the model I'm thinking about) :

-- 50% of seats held back at 7 days out.
-- 30% of seats held back at 3 days out.
-- All seats but the last two released at 1 day out -- those seats held until boarding.

-- Implement a system so that the seats get released automatically, in conjunction with the overnight upgrade sweep, ensuring that they get released to elites by order of status.

-- At the gate, shortly before boarding commences, the two highest level elites get upgraded to the two remaining seats. If there are no elite members on the list, the seats get offered for first-up sale.

This would tell elite members exactly what they can count on, would allow them to sell whatever they can sell, and would ensure that the highest level elite members on any given flight get the best opportunity for the upgrade reward.

It seems to me that if they were truly concerned about retaining and rewarding their highest level elite members, a transparent system similar to this would go a long way. (I know, there are a couple of critical assumptions in that statement. :( )

I completely agree with you. They need a consistent, logical policy that is clearly stated and adhered to.

I agree; it's the randomness of it all that is so frustrating.

I don't know why they can't implement something as simple as this (I don't know what percentages make the most business sense, given first class buying trends, but it's really more the model I'm thinking about) :

-- 50% of seats held back at 7 days out.
-- 30% of seats held back at 3 days out.
-- All seats but the last two released at 1 day out -- those seats held until boarding.

-- Implement a system so that the seats get released automatically, in conjunction with the overnight upgrade sweep, ensuring that they get released to elites by order of status.

-- At the gate, shortly before boarding commences, the two highest level elites get upgraded to the two remaining seats. If there are no elite members on the list, the seats get offered for first-up sale.

This would tell elite members exactly what they can count on, would allow them to sell whatever they can sell, and would ensure that the highest level elite members on any given flight get the best opportunity for the upgrade reward.

It seems to me that if they were truly concerned about retaining and rewarding their highest level elite members, a transparent system similar to this would go a long way. (I know, there are a couple of critical assumptions in that statement. :( )

Fully agreed. But, such an approach requires US to accept that customers are somewhere in the top ten of their important operational items. The top ten with them now are:

1.) Load Factor
2.) Revenue
3.) Load Factor
4.) Revenue
5.) Load Factor
6.) Load Factor
7.) Revenue
8.) Load Factor
9.) Revenue
10.) Load Factor

Monkeys could run US under that model.

They have saddled themselves and their market with outright deceit and are crumbling internally as a result but Doogie is hoping the tide turns in his direction...still.

Today, June 2, I got my first "there are seats to sell, but not to award to frequent flyers" reply when I called the CP Liaison line to check on my upgrade status for a flight on June 9. However, the liaison said I am waitlisted and my upgrade should clear in "a day or two" since I am Chairman's as there are seats available. So, perhaps the website should be modified to reflect the real release times of preferred upgrades? Hey--wait a minute--it does actually say "as early as seven days prior to departure." That is a great use of language to allow flexibility in the release of upgrades!

I was cleared either June 2 evening or June 3, but I still had to CALL to get a seat assignment through the automated service! :D

So here's another question -- do you get F points if you get a GoFirst upgrade, or are points awarded based on originally class of service?

So here's another question -- do you get F points if you get a GoFirst upgrade, or are points awarded based on originally class of service?

I was credited with original class of service.

I was cleared either June 2 evening or June 3, but I still had to CALL to get a seat assignment through the automated service! :D

UPDATE: Today, June 11, I received my first e-mail upgrade notification, on a Sabre-system made reservation. :cool: This was within my 7-day window for upgrading a non-refundable fare ticket. However, I did not have a seat assignment and I had to call and get that on the automated line.

OK......it's my first time flying USAirways. But it seems they use the same pool of fools as United at the India call center.

I am on a United code-share flight, USAirways metal, DFW-CLT. Since it's my first time on USAirways, I admit that I do not know the rules, but I did read the T&Cs on the USAirways web site.

Three calls to India -- three different answers.

1. The GoFirst program does not exist; never heard of it.
2. Several callers have mentioned it, but India call center staff never trained on it. Don't know anything about it.
3. Since it's a United ticket (and United code share), I need to call United to get the GoFirst upgrade.

Any help on getting the upgrades, other than checking at the gate? As a lowly Dividiend Miles general member, am I stuck with dealing with India? (Thank goodness rank has it's benefits with United!) And, is GoFirst available on a ticket issued by United, for a flight with a United flight number, but serviced by USAirways metal?

OK......it's my first time flying USAirways. But it seems they use the same pool of fools as United at the India call center.

I am on a United code-share flight, USAirways metal, DFW-CLT. Since it's my first time on USAirways, I admit that I do not know the rules, but I did read the T&Cs on the USAirways web site.

Three calls to India -- three different answers.

1. The GoFirst program does not exist; never heard of it.
2. Several callers have mentioned it, but India call center staff never trained on it. Don't know anything about it.
3. Since it's a United ticket (and United code share), I need to call United to get the GoFirst upgrade.

Any help on getting the upgrades, other than checking at the gate? As a lowly Dividiend Miles general member, am I stuck with dealing with India? (Thank goodness rank has it's benefits with United!) And, is GoFirst available on a ticket issued by United, for a flight with a United flight number, but serviced by USAirways metal?

GoUpgrade Info:
http://www.usairways.com/awa/content/travelplanning/envoyfirst/goupgrades.aspx

GoFirst is available beginning 30 hours prior to departure on domestic flights for $50-$250, depending on length of flight.

GoEnvoy is available beginning 30 hours prior to departure on flights to/from Europe for $500. GoEnvoy upgrades are available the day of departure at the ticket counter in the airport.

GoEnvoySleeper is available to customers holding an Envoy Class ticket who wish to upgrade to a lie-flat

Terms and conditions: Upgrades are available for purchase on flights for which a customer holds a confirmed, paid ticket. Upgrades are not available for stand-by passengers. Payment of upgrade is due before a seat assignment will be made. GoUpgrades can be purchased up to 30 hours prior to departure. GoFirst North America and GoEnvoy upgrades are available through Reservations and at the airport. GoEnvoySleeper upgrades can only be purchased on the day of departure at the airport in PHL and CLT as well as the European departure city. Upgrades are sold based on availability. Complimentary upgrades are still available for Preferred members when traveling in North America. The GoEnvoySleeper upgrade is only available on the A330. Customers can upgrade from Coach to GoEnvoySleeper for $800 ($500 to upgrade into Envoy Class, and $300 for the lie-flat seat).

Thanks.....I guess. Had already read this during the past week, as I was learning about the program. Also read the link in post #1.

My understanding is that GoFirst is only available on US tickets and metal, not codeshares.

I finally got ahold of corporate customer service. I was told that since the statement "Upgrades are available for purchase on flights for which a customer holds a confirmed, paid ticket." is on the USAirways web site, it obviously applies only to flights on US metal on tickets issued by USAirways.

:rolleyes:

At least UA includes the disclaimers about other carriers on the Web site: "This upgrade may be used only on United® or United Express® flights (only on multi-cabin aircraft) and not on flights operated by other airlines. Upgrade requests for flights marketed by other airlines but operated by United are only permitted at the airport on the day of travel, subject to availability."

I finally got ahold of corporate customer service. I was told that since the statement "Upgrades are available for purchase on flights for which a customer holds a confirmed, paid ticket." is on the USAirways web site, it obviously applies only to flights on US metal on tickets issued by USAirways.

:rolleyes:

At least UA includes the disclaimers about other carriers on the Web site: "This upgrade may be used only on United® or United Express® flights (only on multi-cabin aircraft) and not on flights operated by other airlines. Upgrade requests for flights marketed by other airlines but operated by United are only permitted at the airport on the day of travel, subject to availability."

If you read through this forum you'll see that this problem is probably #2873 on the US web support's team to-do list :rolleyes:

LOL! :rolleyes: I tried to search, but did not find the answer.

It's my first time flying USAirways. Never been to this forum before.

OK--I'll tuck my tail between my legs and move back over to the UA forum.

LOL! :rolleyes: I tried to search, but did not find the answer.

It's my first time flying USAirways. Never been to this forum before.

OK--I'll tuck my tail between my legs and move back over to the UA forum.

Actually, between united.bomb and usairways.bomb I'd take US Air right now. I recently booked a US codeshare on united.bomb (during the crazy 1 day mistake/sale) which was partially ticketed (I've never seen this before).

I called the phone number listed on the semi-confirmation page, spent 25 minutes on hold in India, then once the ticket was ticketed I got dinged with a 2% foreign currency fee because they ticketed the ticket from Pune, India!!!! Also the last few times I've tried to do anything on united.com I've recieved a system error page. Not to mention the fact it took them about 2 months to actually let me register my MP # to create an account.

Of course, August 3rd will be an interesting day with the newer-and-more-improved usairways.com.