Although most of my travel bookings are through corporate agents, I still use usairways.com website to track my mileage. But thats the extent of the usability of this website!! I cannot see USair flights that are booked by the TA, trying to get complimentry upgrades is impossible (cant see my reservation in the first place!!), award search capability is useless and the interface sucks!

Is there any change in their website scheduled once the integration with americawest is done? It drives me nuts when I have to call their CS even to get seat assignments.

Although most of my travel bookings are through corporate agents, I still use usairways.com website to track my mileage. But thats the extent of the usability of this website!! I cannot see USair flights that are booked by the TA, trying to get complimentry upgrades is impossible (cant see my reservation in the first place!!), award search capability is useless and the interface sucks!

Is there any change in their website scheduled once the integration with americawest is done? It drives me nuts when I have to call their CS even to get seat assignments.

I received an Email from HP about 10 days ago indicating that the new interface was going to be much more like the current HP web interface than like the current US interface.

I received an Email from HP about 10 days ago indicating that the new interface was going to be much more like the current HP web interface than like the current US interface.

Does that include being able to access reservations on the website that weren't booked there? I have the same issue as the OP that I have to book all of my travel on a corporate travel site. A nice feature of Midwest's site is you can look up a reservation that wasn't booked on their site and add it to your record on the site, and do seat assignments, etc.

The dominant reservation system will be America West. So get used to the HP system now

33% of the time I book on US, the US website chokes up on me. Yes, I am search for multiple segment using fare availability from AOW + ITA, but it should not crash. HP website handles all this and more without dying. Also, don't you just love the popup window which sometimes auto-closes and sometimes does not when you log on to your DM account? Final gripe, two seperate logons - one for DM, one for website?

Right now, bouncing between the two websites has yeilded some interesting routings to FLL/MIA and other destinations which are pricing cheaper than the non-stops LAS-LAX-PIT-FLL or FLL-PIT-LAS or LAS-DCA-PHL-FLL.

As long as US does not go NWA style (no more than 2 conenctions) and the website works reliably, I will probably figure it out and be a happy camper.

Is it going to be the HP website stylistically or functionally? Their website looks horrible, from a graphical standpoint, but it might work well. I've never used it as I always book through US (their website/numbers).

Also, the current usair.com is really horrible - every ticket I book on it, I have had to go back and start the process a second time in the middle.

US abandoned any real work on their web site when they thought they would merge with United - how long ago was that now? The current plan is to go to the AW plaform, so it's in limp-along mode until then.

Does that include being able to access reservations on the website that weren't booked there? I have the same issue as the OP that I have to book all of my travel on a corporate travel site. A nice feature of Midwest's site is you can look up a reservation that wasn't booked on their site and add it to your record on the site, and do seat assignments, etc.

One thing I totally love about Delta's website. No matter where you book your ticket, your iternary shows up on the website... HP's website is not too impressive either, but what the hell... anything would be better than the current USair one...

One thing I totally love about Delta's website. No matter where you book your ticket, your iternary shows up on the website... HP's website is not too impressive either, but what the hell... anything would be better than the current USair one...
I have booked several itineraries on HP via my corporate TA. They always display successfully on there. My US itins with HP segments also display and show the HP PNR too.

Is it going to be the HP website stylistically or functionally? Their website looks horrible, from a graphical standpoint, but it might work well. I've never used it as I always book through US (their website/numbers).

Also, the current usair.com is really horrible - every ticket I book on it, I have had to go back and start the process a second time in the middle.

It's mostly going to be the HP look as well as the functionality. Which is a huge improvement over the current US site. ^ Here is a link Beta (http://www2.usairways.com/awa/default.aspx) The site is in Beta and is scheduled for release May 22 at the same time as the new DM program. I think people will like the way the search To and FROM a city works. The website link came from this POST (http://www.flyertalk.com/forum/showthread.php?t=555951&page=1&pp=15)

One downside to the HP website doesn't allow booking multicity flights with more than one leg departing on the same day. The ability to see itineraries booked elsewhere, however, is a definite plus.

The America West website is a 6 out of 10, The US Aiways website is 0 of 10. But the best airline website bar none is Continental.

I also like the functionality that hilton gives you to auto import into Outlook.


Lets Hope the New U*S Airways will stabilize and add some bells and whistles to their combined web site

The new website is here:

http://www2.usairways.com/awa/default.aspx

There are a few quirks tough. Apparently HP is running it and this means that yo u wont' have access to UA seatmaps and you are only able to add a US DM number during booking. It also lacks information on airport terminals and other things. This website is a glorified HP website.

It's definitely NOT in production yet. Some of the links are still pointing toward internal IPs and such.

-JC

I am sure many modifications will be added before and after the launch of the site.

T

The new website is here:

http://www2.usairways.com/awa/default.aspx

There are a few quirks tough. Apparently HP is running it and this means that yo u wont' have access to UA seatmaps and you are only able to add a US DM number during booking. It also lacks information on airport terminals and other things. This website is a glorified HP website.

It's definitely NOT in production yet. Some of the links are still pointing toward internal IPs and such.

-JC

Am I the only one, or is the web server actually down?? Anybody had any luck getting into it...!!! :confused:

Its down. Who woulda thunk - it was easy nuff to find. :rolleyes:

-JC

I am sure many modifications will be added before and after the launch of the site.

T
Has anyone been given a timeframe for when the new interface will be available? :confused:

The new website is here:

http://www2.usairways.com/awa/default.aspx

There are a few quirks tough. Apparently HP is running it and this means that yo u wont' have access to UA seatmaps and you are only able to add a US DM number during booking. It also lacks information on airport terminals and other things. This website is a glorified HP website.
I can't access this at all... Too bad.

Sorry guys. I was able to get it last night. But apparently it is down. I didn't find the site my self it came from another FT in another thread.

Does anyone know how to do the google cache thing so that we could see an image of it?

I was able to get into it this morning but I didn't have a chance to look around. The front page was plastered with the same design as the new US livery. Thought I could just come back later and click around ... drat!

I am a big fan of the NW website as far as what an airline's website should offer.

You can:

-- see the seat maps when you are searching for a flight
-- see reservations make by third-parties
-- make changes to seats online, anytime, as often as you would like

Plus, there is no need to "apply upgrades" because NW processes their elite upgrades automatically.

I am a big fan of the NW website as far as what an airline's website should offer.

You can:

-- see the seat maps when you are searching for a flight
-- see reservations make by third-parties
-- make changes to seats online, anytime, as often as you would like

Plus, there is no need to "apply upgrades" because NW processes their elite upgrades automatically.

You are absolutely right. BUT, if US processed upgrades automatically and as they promise to they would lose complete control of their ability to apply variable capacity controls, receive revenue from their first up program, and do everything according to their terms with no understanding of or connection to their most profitable customers.

You are absolutely right. BUT, if US processed upgrades automatically and as they promise to they would lose complete control of their ability to apply variable capacity controls, receive revenue from their first up program, and do everything according to their terms with no understanding of or connection to their most profitable customers.

Automatic upgrades doesn't necessarily mean that they lose capacity controls. Essentially the bucket of available upgrades is not equal to the number of first class seats available, so they can process some immediately and reserve some seats for revenue.

Automatic upgrades doesn't necessarily mean that they lose capacity controls. Essentially the bucket of available upgrades is not equal to the number of first class seats available, so they can process some immediately and reserve some seats for revenue.

Exactly right...I've experienced this with NW...seat map shows F seats open, but upgrade doesn't clear, because the seats aren't in the right bucket.

On the HP side, there is no "apply upgrades" feature because elite upgrades process automatically. Since the new US site will essentially be the HP site re-branded, welcome to the easy way of upgrading that we're used to on HP -- automatic and without gate dancing.

Exactly right...I've experienced this with NW...seat map shows F seats open, but upgrade doesn't clear, because the seats aren't in the right bucket.

Wisely for all of US's competotors, no other airline in the USA holds up to 9 unsold F seats for revenue within 7 days of departure. If you do not understand the depth of the deceipt at US try this:

Choose any US flight that you as a CP, for example, are booked on. At 8 days before departure go to expertflyer.com to check the fare bucket availability. Then, go to the US site and check their availble F seat map. Within 10 days or less of departure you will find the correlation between expertflyer and the US available seat map to be uncanny and usually precisely the same.

Then, on the 7th and 6th day prior to departure do the exact same thing. 83% of the time you will find no difference between those availability checks, meaning no CP's got upgraded at the alleged 7 day window. It is really enlightening to do it when 3 of you as CP's are booked for the same flight and none of you get upgraded as happened to 3 of us almost 2 weeks ago. In that case, on an A320, there were 8 available F seats on days 8, 7, and 6 in advance of departure. On days 5 and 4 , there were 7 available. On days 3, 2 and 1 there were 6 available. Then, at the gate there was a massive gate dance of 7 people waiting for upgrades.

US abandoned any real work on their web site when they thought they would merge with United - how long ago was that now? The current plan is to go to the AW plaform, so it's in limp-along mode until then.

I always find the complaints about the usairways.com website interesting. Not because customers like to complain about it, but because those who run the website feel the same way!

I finished my employment at usairways.com a year ago this week. Unfortunately everyone who I worked with is no longer employed by US Airways. Luckily, my employment was only temporary as I was a co-op/intern from May 2004 – May 2005.

During my stay, the usairways.com department was immersed in a redesign of website. Our internal design team and a group of outside contractors developed a VERY impressive prototype. The prototype was approved and the development began in 2004. But then, a major setback occurred… bankruptcy in September 2004. Around $10 million in funding was requested to get this new website off the ground, but I assume that was all squashed along with many of the jobs in the department.

I’d just like to let all of you know that those who I worked with were well aware of the downfalls with usairways.com. They were most likely more frustrated with the constraints than the users. We all had many new ideas to improve the current design before the “new” design could be released, but all of those were rejected due to technological limitations…. there is only so much you can do on an old UNIX server that only had CGI as a programming option and of course was outsourced to EDS. :mad:

I find it amusing how once the link to a beta website was posted on here, it has been removed within a few hours. Myself and many of my colleagues at work enjoyed checking out FlyerTalk to see what users were saying. I am sure that one of the lurkers at AWA saw this post and realized that they had better change the link before many others see what they are up to!

^ I still enjoy reading your posts as I am now too a frequent flyer and share the same complaints about this airline as you do. Currently I am doing PHL>LAX>PHL route each week and have tallied a little over 78,000 preferred miles already this year!

If you maintained both a user profile and Dividend Miles account on usairways.com prior to May 22, 2006 and this is your first time logging in to your account on the new usairways.com, you may log in using your Dividend Miles number and pin.

I saw it on the site posted (it is back and working). So it looks like they are shooting for around May 22.

I saw it on the site posted (it is back and working). So it looks like they are shooting for around May 22.

The new US site looks good. Almost identical to the old HP site.

The new US site looks good. Almost identical to the old HP site.

One thing that is cool that I just noticed is that the site will show HP, US and UA fares. I thought maybe HP would not want to show them, but they do.

Does anyone know how ticketing will work going forward? Will all tickets be on US's 037 number?

Wisely for all of US's competotors, no other airline in the USA holds up to 9 unsold F seats for revenue within 7 days of departure. If you do not understand the depth of the deceipt at US try this:


Actually, United has gotten a lot worse with this in the last 6-12 months. If you go to the UA forum, you'll see lots of complaints of upgrades not clearing until the GA does it 20 mins before flight time. I've passed the 100 hour 1K window several times this year and not cleared an u/g on a flight w/7 or 8 open F seats.

Actually, United has gotten a lot worse with this in the last 6-12 months. If you go to the UA forum, you'll see lots of complaints of upgrades not clearing until the GA does it 20 mins before flight time. I've passed the 100 hour 1K window several times this year and not cleared an u/g on a flight w/7 or 8 open F seats.

Hey thanks for that update! Over the last month I have been booking more and more on UA because of comments made on this board. I always fly the airline with the least amount of deceit, and I always most fault the airline that comes up with the bad ideas (that customers or the public suffer from) first. HP was the first carrier to eliminate Saturday night stays, so the get positive credit. US was the first carrier to triple deceitful capacity controls, so they get negative debit. DL was the first carrier to cut travel agent commissions in half, so they get negative debit. etc., etc., etc. I am a former UA premier, so I am anxious to see what has gotten better or worse on UA.

Wondering if this means those of us from the HP side will be able to keep our FlightFund numbers?

"Did you have a FlightFund account and maintain it on americawest.com?
Continue to log in to the new usairways.com using your FlightFund number or americawest.com user name and password. Your FlightFund number will automatically become your Dividend Miles number."

"Are you a member of both FlightFund and Dividend Miles?
Your accounts should be merged by early June. Until then, use the frequent flyer account with the highest Preferred status and most recent activity date. Once your accounts have been successfully merged, your surviving account number will be communicated to you."

http://www2.usairways.com/awa/content/welcome.aspx

It looks good! I wonder if the info (menus) in the Food & Beverage section is accurate, or just copied from the old site. If it's accurate, WONDERFUL!

I'd heard that esp in FC, HP tended to serve cold items, and was afraid that would translate over to the entire system.

It looks good! I wonder if the info (menus) in the Food & Beverage section is accurate, or just copied from the old site. If it's accurate, WONDERFUL!

I'd heard that esp in FC, HP tended to serve cold items, and was afraid that would translate over to the entire system.

It looks like all the content is up to date and the "read only" portions are live (can't book a ticket or login to your account). Even fare search and flight status is working. Based on that, I'd assume that the FC catering info is accurate. If so, ^

One thing that is cool that I just noticed is that the site will show HP, US and UA fares. I thought maybe HP would not want to show them, but they do.

Since UA airfares are going up up and away due to their continued losses, I am sure our Desert Friends will be glad to show their friendly competitor's fares.

One thing that is cool that I just noticed is that the site will show HP, US and UA fares. I thought maybe HP would not want to show them, but they do. . . .

That's not the case on the US West (HP) routes like PHX-DEN, -SFO, -ORD, where there has historically been intense competition between HP and UA. No UA options come up. It must be handling the HP routes as it has in the past, at least for now.

I always find the complaints about the usairways.com website interesting. Not because customers like to complain about it, but because those who run the website feel the same way!

I finished my employment at usairways.com a year ago this week. Unfortunately everyone who I worked with is no longer employed by US Airways. Luckily, my employment was only temporary as I was a co-op/intern from May 2004 – May 2005.

During my stay, the usairways.com department was immersed in a redesign of website. Our internal design team and a group of outside contractors developed a VERY impressive prototype. The prototype was approved and the development began in 2004. But then, a major setback occurred… bankruptcy in September 2004. Around $10 million in funding was requested to get this new website off the ground, but I assume that was all squashed along with many of the jobs in the department.

I’d just like to let all of you know that those who I worked with were well aware of the downfalls with usairways.com. They were most likely more frustrated with the constraints than the users. We all had many new ideas to improve the current design before the “new” design could be released, but all of those were rejected due to technological limitations…. there is only so much you can do on an old UNIX server that only had CGI as a programming option and of course was outsourced to EDS. :mad:

I find it amusing how once the link to a beta website was posted on here, it has been removed within a few hours. Myself and many of my colleagues at work enjoyed checking out FlyerTalk to see what users were saying. I am sure that one of the lurkers at AWA saw this post and realized that they had better change the link before many others see what they are up to!

^ I still enjoy reading your posts as I am now too a frequent flyer and share the same complaints about this airline as you do. Currently I am doing PHL>LAX>PHL route each week and have tallied a little over 78,000 preferred miles already this year!


Welcome to FT Eric--

Looking forward to your contributions and perspective as a web designer. And welcome to the CP ranks! (if not already, very shortly!)

Since UA airfares are going up up and away due to their continued losses, I am sure our Desert Friends will be glad to show their friendly competitor's fares.

After a recent MSP-PHX-SFO trip, I'd pay extra to sit on a clean plane. My seat looked like a box of cheerios had exploded on it and the seat back pockets were soaked with something....yuck.

http://www2.usairways.com/awa/

Its back up, with a big "This is a test website only". :rolleyes:

I was able to log in to the beta site with my DM number and PIN. My personal info was there, but only 1 flight segment out of 18 this year was there. Anyone else try this?

I was able to log in to the beta site with my DM number and PIN. My personal info was there, but only 1 flight segment out of 18 this year was there. Anyone else try this?

Tried it just now. Didnt work, but did pull up a reservation booked thru the old usairways.com (standard 6 letter all letters ABCDEF record locator)

^ Here is the beta test site for the new US site, changes are still being made and you CANNOT book tickets on the site but can price them.

http://www2.usairways.com

Have fun!!

Sorry did not know this had been posted :(

http://www.flyertalk.com/forum/showpost.php?p=5746318&postcount=13

Do they still think the world is restricted to 800x600 resolution?

On my 1280x1024 19" monitor half the screen is blank/white and everything under News, Specials, and Dividend Miles is nearly unreadable from my eye position about 3 feet from the screen.

First screen I try to go to:

Home > Root > Error
We're sorry, but we were unable to complete your request.
Reference Code: 0 (1.0.800030.100001)
Occurred: 5/17/2006 9:12:32 AM

Are we sure this isn't an alpha site?

Search doesn't work.

Express and Shuttle are grouped under one menu item Travel Planning->Shuttle/Express but the page it takes you to is only about Express. You then have to click in the left rail to get the shuttle information. Very confusing.

No airline seat maps

Only downloadable route maps, decrease in functionality over current site. I never thought I'd say that one :-)

No terminal maps, should at least have maps of the hubs & key cities.

30 seconds on the site and found 5 issues. I wonder how many I could find if I tried to really pick it apart :-)

Over all the look and feel is clean. It is better then what they have now but there is still room for improvement.

I am merging this thread with the other new usairways.com thread. After approval from the OP - that thread's title has been changed to "consolidated new usairways.com thread"

-Chris
US Airways Mod

http://www.flyertalk.com/forum/showpost.php?p=5746318&postcount=13
The ONLY thing that has changed since I first found it was that it loads faster.

That's not the case on the US West (HP) routes like PHX-DEN, -SFO, -ORD, where there has historically been intense competition between HP and UA. No UA options come up. It must be handling the HP routes as it has in the past, at least for now.

Yeah, I just played around with it a bit more and it seems that the engine only shows UA flights on city pairs that are not served by the new US (i.e. PHX-GRB). The odd thing is that it doesn't seem to want to combine any US flights w/the UA flights.

The other odd thing is that on obvious UA city pairs (like ORD-MSP) it will try to route you through PHL or CLT.

Yeah, I just played around with it a bit more and it seems that the engine only shows UA flights on city pairs that are not served by the new US (i.e. PHX-GRB). The odd thing is that it doesn't seem to want to combine any US flights w/the UA flights.

The other odd thing is that on obvious UA city pairs (like ORD-MSP) it will try to route you through PHL or CLT.
It's official now.

http://charlotte.bizjournals.com/charlotte/stories/2006/05/15/daily49.html

Just saw a new thing on the new www2.usairways.com site, some banner with important DM info:


Account Balance Information
Bank of America cardholders:
From May 19 through June 30, any miles you earn with Bank of America Visa cards will not be included in your Dividend Miles account balance. You will be earning miles on your purchases during this time, however, you will not be able to access them for redemption until July 1. We apologize for any inconvenience, and will keep you posted if there are any updates.
Member of former Dividend Miles program:
If you maintained an account with the previous Dividend Miles program prior to May 20, 2006 your account balance may not reflect any mileage credit between April 29, 2006 and May 20, 2006. Activity for this time frame will be updated by mid-June.
2006 Preferred recognition and benefits:
Members who maintained more than one frequent flyer account prior to May 21, 2006 will be evaluated for Preferred status based on their combined 2005 qualifying activity. Changes in Preferred status will be reflected in their account as early as May 25 and as late as June 9, 2006. During this time, Preferred benefits and account information may be limited.

Another update!


The Chat Feature now works on www2.usairways.com its no longer the HP interface. The lady hollered at me for finding this new thing, and told me not to book anything :D ! that is... until tomorow!

Just saw a new thing on the new www2.usairways.com site, some banner with important DM info:


Account Balance Information
Bank of America cardholders:
From May 19 through June 30, any miles you earn with Bank of America Visa cards will not be included in your Dividend Miles account balance. You will be earning miles on your purchases during this time, however, you will not be able to access them for redemption until July 1. We apologize for any inconvenience, and will keep you posted if there are any updates.
Member of former Dividend Miles program:
If you maintained an account with the previous Dividend Miles program prior to May 20, 2006 your account balance may not reflect any mileage credit between April 29, 2006 and May 20, 2006. Activity for this time frame will be updated by mid-June.
2006 Preferred recognition and benefits:
Members who maintained more than one frequent flyer account prior to May 21, 2006 will be evaluated for Preferred status based on their combined 2005 qualifying activity. Changes in Preferred status will be reflected in their account as early as May 25 and as late as June 9, 2006. During this time, Preferred benefits and account information may be limited.

I received this notice in an email from US.

Another update!


The Chat Feature now works on www2.usairways.com its no longer the HP interface. The lady hollered at me for finding this new thing, and told me not to book anything :D ! that is... until tomorow!
I love this chat function!
I talke to the agent about the June 9 date and Star Alliance. It appears that all DM members regardless of previous airline affiliation will earn miles on all *A flights on June 9.

HOWEVER, UA members and other *A members WILL NOT earn miles until HP and US merge into one certificate.

Even the agent says it is not fair. Sigh. :rolleyes: :mad: