BTW, just read this NW forum thread that may be of interest to those, like me, who booked at cheaptickets.com:

http://www.flyertalk.com/forum/showthread.php?t=76916

Can someone who is travelling soon and purchased tickets through cheaptickets.com post whether they had sucess crediting to NW WP. I suppose I could credit to another partner airline like CO or DL if they don't have the same or similar policy, but NW is my main U.S. airline FFP so would prefer they went there instead.

I was able to make 4 resv. successfully, 1 unsuccessfully.

The unsuccessful one was on Orbitz. I called up and asked why it was cancelled and was told that one of the legs no longer existed (LCA-FCO-MXP), so that's why it was cancelled. Sure. And I'm the PM of Canada.

The rest of the trips I booked on the Canadian Travelocity. I booked three trips, only one of which says that the paper ticket has been issued and confirmed by AZ, but there's no ticket number.

Just a note: tried calling up AZ booking to see if I could get a res in D for Feb., was first told they couldn't book up to then, then gave BA specific dates/F#s for which ITN was showing at least 1 D FB on each leg, and was quoted the 3K dollar fare. Only did this because couldn't get it to work online. Didn't give em any info about me, so hopefully shouldn't affect the other PNRs. This leads me to the conclusion the fare basis code is dead, even if booked in all D on all AZ F#s intra-Europe. Oh well. It was fun while it lasted.

So, it looks like AZ was trying to cut its losses. My impression is those booked before that magic cutoff time (I'm guessing about 11am CDT) and have ticket numbers issued, there's not much AZ can or will do anymore.


IINM, any IATA carrier can refuse a reservation made by another IATA carrier within 24 hours of booking for any reason. In other words, CY can "refuse" the AZ codeshare booking, which then effectively invalidates the entire booking because a YYZ-LCA through reservation was never confirmed. The fact that ticket numbers were issued doesn't change the 24-hour carrier entitlement - many carriers will hold off on ticketing OAL space for 24 hours whenever possible though to minimize complications for exactly this reason.

BREAKING NEWS FOR TRAVELOCITY CUSTOMERS

My FedEx status now shows tix are on the way!! If Travelocity honors this, as it appears they will, they're officially my one and only travel agency.

Tracking number 7927XXXXXXXX

Reference XXXXXX 172XXXX
Ship date Apr 5, 2006
Destination AUSTIN, TX
Service type Priority Envelope

Date/Time Location/Activity
Apr 5, 2006 9:47 PM SAN ANTONIO, TX/Left origin
6:30 PM SAN ANTONIO, TX/Picked up
3:11 AM /Package data transmitted to FedEx

jealous!

IINM, any IATA carrier can refuse a reservation made by another IATA carrier within 24 hours of booking for any reason. In other words, CY can "refuse" the AZ codeshare booking, which then effectively invalidates the entire booking because a YYZ-LCA through reservation was never confirmed. The fact that ticket numbers were issued doesn't change the 24-hour carrier entitlement - many carriers will hold off on ticketing OAL space for 24 hours whenever possible though to minimize complications for exactly this reason.


Does this hold true for paper tickets as well, or just e-tickets?

Does this hold true for paper tickets as well, or just e-tickets?

Really, as long as I get to rome, wouldn't be hurt of Larnaca didn't go through :)

Calling is like asking to be shot by the hostage taker. Really, that's what it's like. You want to blend into the masses. In all the cases in the past that I can think of during these deals, people who called often ended up digging themselves a bigger hole - or had thier tickets cancelled altogether.

Well, with the Expedia Hilton deal, those that did call or email to reconfirm did get the deal. Those who didn't call or email to reconfirm, lost out. US$250 coupon in lieu.

Really, as long as I get to rome, wouldn't be hurt of Larnaca didn't go through :)

Read post 1261 above.

BREAKING NEWS FOR TRAVELOCITY CUSTOMERS

My FedEx status now shows tix are on the way!! If Travelocity honors this, as it appears they will, they're officially my one and only travel agency.

Tracking number 7927XXXXXXXX

Reference XXXXXX 172XXXX
Ship date Apr 5, 2006
Destination AUSTIN, TX
Service type Priority Envelope

Date/Time Location/Activity
Apr 5, 2006 9:47 PM SAN ANTONIO, TX/Left origin
6:30 PM SAN ANTONIO, TX/Picked up
3:11 AM /Package data transmitted to FedEx


cool... I guess we're all waiting to see how the other agencies react.
Can you pull up your PNR in checkmytrip.com or virtuallythere.com ?

cool... I guess we're all waiting to see how the other agencies react.
Can you pull up your PNR in checkmytrip.com or virtuallythere.com ?
virtuallythere.com gives me the error about not having an e-mail address or password in the Itenerary. However, it seems to be in there and valid as changing the last character of the conf # gives a "not a valid rez" error. (keeping fingers crossed until tix are in hand, but this is definitely a good sign for all of us) Not found in checkmytrip.com.

Well, with the Expedia Hilton deal, those that did call or email to reconfirm did get the deal. Those who didn't call or email to reconfirm, lost out. US$250 coupon in lieu.

Several BIG differences:

1. Different fare mistake entirely. (This should be enough, but I'll provide more)
2. That was Expedia. Most people here booked using Travelocity, Orbitz, or CheapTickets.
3. This mistake was the airline's fault. The Expedia mistake was their fault.
4. That was a hotel mistake. This is an airline mistake.

EVERY mistake fare/rate is a different animal than one that came before it. Therefore, the default rule applies: Never, ever, call until the dust settles. Nearly all the information you need can be found by reading other peoples' anectodal evidence in the threads.

FWIW, I've called in a few times on a mistake (even well after it was "over") and it's ruined my reservation. Don't call.

Several BIG differences:

1. Different fare mistake entirely. (This should be enough, but I'll provide more)
2. That was Expedia. Most people here booked using Travelocity, Orbitz, or CheapTickets.
3. This mistake was the airline's fault. The Expedia mistake was their fault.
4. That was a hotel mistake. This is an airline mistake.

EVERY mistake fare/rate is a different animal than one that came before it. Therefore, the default rule applies: Never, ever, call until the dust settles. Nearly all the information you need can be found by reading other peoples' anectodal evidence in the threads.

FWIW, I've called in a few times on a mistake (even well after it was "over") and it's ruined my reservation. Don't call.

Trust me, I have done the same thing (calling before the dust settles) and I too have had good reservations ruined. It may be hard to understand for some, but it's just not worth the risk.

Does this hold true for paper tickets as well, or just e-tickets?

Both.

Well my tickets seem to be on their way to me:

Apr 5, 2006 11:37 PM At local FedEx facility SAN ANTONIO, TX

Trust me, I have done the same thing (calling before the dust settles) and I too have had good reservations ruined. It may be hard to understand for some, but it's just not worth the risk.Okay, possibly a stupid question, but assuming the tix arrive tommorrow, how long should we wait to call about changing dates and adding CO FF numbers? We're booked for Dec 25 - Jan 1, most of which is in LCA, and we were hoping to switch the majority of days to MXP (without changing the routing). Obviously, not exactly running short on time or anything, but would like to get D on a changed rez. I know, I know -- looking a gift horse in the mouth...we'll be thrilled if we're stuck with our current rez.

Well my tickets seem to be on their way to me:

What site did you book with and when?

What site did you book with and when?

This was on travelocity around 2am CST on the 5th.

I booked two reservations on Travelocity around like 3am PST. Both are now showing to be in transit like sjclonghorn. Left San Antonio TX, still showing estimated delivery of 1030am tomorrow morning here in Seattle. Still no tracking number but do have a ticket number on the Orbitz booking I made later in the morning (maybe around 10AM PST I think).

Well my tickets seem to be on their way to me:

I'm not going to make any presumptions as to why Travelocity's already cleared, even though I booked tickets within 2 or 3 hours of Travelocity's availability that then appeared on Cheaptickets.

However, I will state that Travelocity's fares were no longer bookable while Cheaptickets continued to allow bookings for an extended period, which was when I booked mine. After that came Orbitz availability. Perhaps no one really checked all three, or there really was a sequence.

Who knows the scenario... less tickets/volume purchased on Travelocity, more volume at Cheaptickets/Orbitz, Travelocity letting this slide while the other two may not... oh well... at this point, I'm going to try and get some rest.

I've already had enough excitement from last night! :p

Okay, possibly a stupid question, but assuming the tix arrive tommorrow, how long should we wait to call about changing dates and adding CO FF numbers? We're booked for Dec 25 - Jan 1, most of which is in LCA, and we were hoping to switch the majority of days to MXP (without changing the routing). Obviously, not exactly running short on time or anything, but would like to get D on a changed rez. I know, I know -- looking a gift horse in the mouth...we'll be thrilled if we're stuck with our current rez.

I would wait until you get paper tickets in hand. Once that happens, you'll be good to go. Then you should be able to call to add FF #'s, attempt to make changes, etc, etc.

Status this far:

Cheaptickets:ticket numbers issued and each flight shows as confirmed, no tracking yet.
Continental shows me as ticketed and confirmed. (YAY)
Aircanada shows me as unticketed (?)
Alitalia.com says it "the system is unable to retrieve the reservation with PNR XXXXXX in your Travel Planner. Please provide another PNR or try a search by flight"...search by flight finds nothing.

Continental happens to be the last flight leg, the only one I have a seat assignment on. Not sure if that matters as to why they show ticketed and confirmed while AirCanada doesn't?

Either way I'm happy that CO shows me as ticketed, it's at least *something*...

Well my tickets seem to be on their way to me:


Same here. Booked on travelocity around 1 am PST and used 2d day shipping.

Status this far:

Cheaptickets:ticket numbers issued and each flight shows as confirmed, no tracking yet.
Continental shows me as ticketed and confirmed. (YAY)
Aircanada shows me as unticketed (?)
Alitalia.com says it "the system is unable to retrieve the reservation with PNR XXXXXX in your Travel Planner. Please provide another PNR or try a search by flight"...search by flight finds nothing.

Continental happens to be the last flight leg, the only one I have a seat assignment on. Not sure if that matters as to why they show ticketed and confirmed while AirCanada doesn't?

Either way I'm happy that CO shows me as ticketed, it's at least *something*...
how do you check reservation status at alitalia.com?

anyone have pictures of inside the Alitalia Boeing 767-200

Status this far:

Cheaptickets:ticket numbers issued and each flight shows as confirmed, no tracking yet.
Continental shows me as ticketed and confirmed. (YAY)
Aircanada shows me as unticketed (?)
Alitalia.com says it "the system is unable to retrieve the reservation with PNR XXXXXX in your Travel Planner. Please provide another PNR or try a search by flight"...search by flight finds nothing.

Continental happens to be the last flight leg, the only one I have a seat assignment on. Not sure if that matters as to why they show ticketed and confirmed while AirCanada doesn't?

Either way I'm happy that CO shows me as ticketed, it's at least *something*...


Same here. Continental shows complete intinary. All flights showing as confirmed and ticketed.

Booked on Cheaptickets at approximately 1:30a Pacific, on April 5

how do you check reservation status at alitalia.com?

I became a MilleMiglia member, it then allowed me to put in the PNR I got from CheapTickets~but as I mentioned it wouldn't show anything. If I put in a dummy PNR a different message came back, so clearly I am 'in the system' but Alitalia can't/won't show the itinerary.

anyone have pictures of inside the Alitalia Boeing 767-200


Airliners.net has some good pics of the magnifica class if you search for alitalia cabin views.

Airliners.net has some good pics of the magnifica class if you search for alitalia cabin views.

http://www.airliners.net/open.file?id=0733857&size=L

This is a photo of the Magnifica class cabin on the 767 AZ using ex YYZ, which is configured as 2-1-2.

Airliners.net has some good pics of the magnifica class if you search for alitalia cabin views.

Here are some http://www.airliners.net/search/photo.search?front=yes&maxres=500&keywords=magnifica

I just received this email, but I don't see any chane to my itinerary on Travelocity. I have ticket numbers etc.

Dear CHC Kiwi,

Please contact us immediately.

The airline has recently made a change to your flight schedule and/or flight numbers. Please call our customer service center for important details about your reservation. To expedite your call, please provide the customer service agent with your Trip ID xxxxxxxxxx.

We are open 24 hours a day, 7 days a week.
In the USA 888-872-8356 (888-Travelocity)
en Espanol 7am-11pm 866-828-3933

Outside the USA (1)-210-521-5871
TDD/Hearing Impaired 800-555-7585
Thank you,
Travelocity

A few people have posted recieveing tracking numbers from Orbitz. Has anyone actually recieved a tracking number from Orbitz?!!!?!??!

Here are some http://www.airliners.net/search/photo.search?front=yes&maxres=500&keywords=magnifica

That doesn't look overwhelming. Oh well, for $33...

That doesn't look overwhelming. Oh well, for $33...

Magnifica in the 777 it ain't, but it's pretty damned nice, and if you have a ST plan, you get 150 % bonuses on both EQMs and EM. Quite the steal.

Just received emails from Travelocity stating tickets have been issued and are being Fedexed. I have tracking numbers.

I just received this email, but I don't see any chane to my itinerary on Travelocity. I have ticket numbers etc.

Dear CHC Kiwi,

Please contact us immediately.

The airline has recently made a change to your flight schedule and/or flight numbers. Please call our customer service center for important details about your reservation. To expedite your call, please provide the customer service agent with your Trip ID xxxxxxxxxx.

We are open 24 hours a day, 7 days a week.
In the USA 888-872-8356 (888-Travelocity)
en Espanol 7am-11pm 866-828-3933

Outside the USA (1)-210-521-5871
TDD/Hearing Impaired 800-555-7585
Thank you,
Travelocity


This doesn't look good. Any resolution on this yet?

This doesn't look good. Any resolution on this yet?
I've not called, and I won't yet as a later email states that tickets for this itin are being Fedexed, and I have a tracking number.

I just received this email, but I don't see any chane to my itinerary on Travelocity. I have ticket numbers etc.

Dear CHC Kiwi,

Please contact us immediately.

The airline has recently made a change to your flight schedule and/or flight numbers. Please call our customer service center for important details about your reservation. To expedite your call, please provide the customer service agent with your Trip ID xxxxxxxxxx.

We are open 24 hours a day, 7 days a week.
In the USA 888-872-8356 (888-Travelocity)
en Espanol 7am-11pm 866-828-3933

Outside the USA (1)-210-521-5871
TDD/Hearing Impaired 800-555-7585
Thank you,
Travelocity

I don't think you need to worry too much about it. Usually it's a schedule change that they want you to be aware of. You should probably take it as a positive sign.

I had a similar email on another error fare last year that got me worried; turned out the flight was pushed back 20 minutes.

Worst case, just see if anyone else gets it.

Travelocity stopped first; 4 hours later Cheaptickets and Orbitz were still offering the fares.

Here are some http://www.airliners.net/search/photo.search?front=yes&maxres=500&keywords=magnifica
A Magnifica joke those seats... but then again I must remember the fare > magnific opportunity!

A few people have posted recieveing tracking numbers from Orbitz. Has anyone actually recieved a tracking number from Orbitz?!!!?!??!
Bought the tickets about 16hrs ago with Orbitz - got the Orbitz locator number by email within 15-30minutes. no FEDEX/UPS number yet.

What is the IFE like? At least PTV, I guess???

That doesn't look overwhelming. Oh well, for $33...

Well, I guess it's all in one's perspective. As one who is 99.98% of the time in the back in economy, looks pretty good to me. ^

Magnifica in the 777 it ain't, but it's pretty damned nice, and if you have a ST plan, you get 150 % bonuses on both EQMs and EM. Quite the steal.

http://myaviation.net/search/photo_search.php?id=00527965

This was posted over on the Alitalia board~new seats for the 767:)

http://myaviation.net/search/photo_search.php?id=00527965

This was posted over on the Alitalia board~new seats for the 767:)

Good one ^ ^ ^ unless Alitalia has stolen an SQ 772ER recently


What is the IFE like? At least PTV, I guess???
I presume so, with advanced BYO features... kidding :D

IDEA! How about to flag some FT labels at check-in, meet and get a grouped seating and have a mini-airlifted DO across the Atlantic?


Note: BYO = buy/bring your own

I also have the ticket numbers from travelocity. Waiting to see if they(3) arrive tomorrow.

My AMEX just had a charge post from Cheaptix:

Transaction Date: 04/05/2006
Post Date: 04/05/2006
Transaction Description: CHEAPTICKETS.COM CHICAGO IL
45***********
Charge: $33.93
Merchant Address:
ORBITZ LLC
200 S WACKER DR STE 1900
CHICAGO IL 60606-5857
USA
Merchant Type: ON-LINE TRVL AGENTS
Doing Business As: CHEAP TICKETS

Only the fees were posted to my card so far. I do have ticket numbers, but no tracking numbers yet.

I also have the ticket numbers from travelocity. Waiting to see if they(3) arrive tomorrow.

Considering the other thread you posted, the Pace Picante commercial comes into my head.

I e-mailed cheaptickets yesterday evening,
attempting to verify I would get tix Thursday,
as I fly to MNL Friday.

Although cheaptickets.com
still does not show any tracking numbers,
Cheaptix did email a number that shows a UPS package
has made it from Nashville to Louisville before midnight,
to be delivered Thursday. ^ ^
....all as advertised so far!
(but will this one package have all four tix ???) :eek:

Sorry, if this is a stupid question, but as you can see this is my first post to FlyerTalk, so maybe someone can help me. I was lucky enough to get in on this deal, for $190.00 but I was wondering if I could ask one questions about this upcoming travel experience. The following is my reservation, and I was curious to see what would happen to me if I did not make it on my flight from Boston to Toronto (wink wink), as I have friends in Boston who I would like to stay with for a few days, then head on home out west, would I get the mileage credit for the rest of the trip, ect. I have never perpetually missed a flight before, so I was be unsure of the repercussions.

Thank you

Air Canada 770 Depart: 5:25pm
evening Toronto, Canada
Toronto Pearson International (YYZ)
Arrive: 6:55pm
evening Newark, NJ
Newark Liberty Int'l (EWR)

Business | Airbus Industrie A320 (320) | 1hr 30min | 351 miles

Seat: 2A

Seat is confirmed.

View/change seats

Change planes. Time between flights: 4hr 0min

Alitalia 607 Depart: 10:55pm
evening Newark, NJ
Newark Liberty Int'l (EWR)
Arrive: 12:35pm
afternoon Milan, Italy
Milan Malpensa (MXP)

Business | Boeing 777-200 (772) | 7hr 40min | 4013 miles

Your flight is confirmed. The airline is assigning seats at check-in.


Change planes. Time between flights: 0hr 55min

Alitalia 7706
Operated by: CYPRUS AIRWAYS -- CY 7706
Please check in with the operating carrier.

Depart: 1:30pm
afternoon Milan, Italy
Milan Malpensa (MXP)
Arrive: 5:55pm
evening Larnaca, Cyprus
Larnaca (LCA)

Business | Airbus Industrie A320 (320) | 3hr 25min | 1477 miles

Your flight is confirmed. The airline is assigning seats at check-in.


This is an overnight flight.

Change/cancel airline ticket

Total duration: 17hr 30min | Total miles: 5841 miles

Return
Alitalia 7707
Operated by: CYPRUS AIRWAYS -- CY 7707
Please check in with the operating carrier.

Depart: 9:40am
morning Larnaca, Cyprus
Larnaca (LCA)
Arrive: 12:35pm
afternoon Milan, Italy
Milan Malpensa (MXP)

Business | Airbus Industrie A320 (320) | 3hr 55min | 1477 miles

Your flight is confirmed. The airline is assigning seats at check-in.


Change planes. Time between flights: 21hr 55min

Alitalia 618 Depart: 10:30am
morning Milan, Italy
Milan Malpensa (MXP)
Arrive: 1:05pm
afternoon Boston, MA
Boston Logan International (BOS)

Business | Boeing 767-200 Passenger (762) | 8hr 35min | 3822 miles

Your flight is confirmed. The airline is assigning seats at check-in.


Change planes. Time between flights: 2hr 50min

American Airlines 4610
Operated by: AMERICAN EAGLE -- MQ 4610
Please check in with the operating carrier.

Depart: 3:55pm
afternoon Boston, MA
Boston Logan International (BOS)
Arrive: 5:45pm
evening Toronto, Canada
Toronto Pearson International (YYZ)

Economy | Embraer RJ135 (ER3) | 1hr 50min | 445 miles

Seat: 3C

Seat is confirmed.

View/change seats

This is an overnight flight.

Change/cancel airline ticket

Total duration: 39hr 5min | Total miles: 5744 miles

You can skip the last segment. No worries.

DO NOT SKIP any others though, they will cancel all subsequent.

would I get the mileage credit for the rest of the trip, ect.

No. Credit for flights flown only.

i booked three itins on orbitz. the first two for august are still in the system. conf #'s but no ticket numbers yet. the third one in sept just showed up as canceled.

the only difference was the third one was my 'most optimized' itin, as it didn't have any codeshare segments.

I have them!!!!!!!!!! :) :) :) :) :)

Paper tickets arrived in the mail about half an hour ago from Expedia.co.uk.

Booked yesterday at 8.30am EST. All segments in D (except YYZ-ORD AC in C).

Other ticket booked at 1.11pm EST still showing confirmed in Orbitz ("Your flight is confirmed. The airline is assigning seats at check-in"). Ticket no and AZ record locator still showing and all in business except from MXP-LCA flight. Showing as shipping via UPS, but no tracking number.

I have them!!!!!!!!!! :) :) :) :) :)

Paper tickets arrived in the mail about half an hour ago from Expedia.co.uk.


Congratulations laddie! :-:

I just learned that I have some few intra-american flights in economy (i.e. Toronto-Washington).

What does it mean for me? May I still change the dates or not? Common sense says that the "main segments" are booked in business and the ticket shall therefore be changeable without any restriction.

However, as far as I know, economy sectors are not changeable. Any ideas from other folks?

Looks like it's not gonna fly for those who have interline connections on non-AZ flight numbers in the itinerary, where Cheaptickets and Orbitz allowed customers to book itineraries undercutting the MCT (minimum connection time) from the OAL to AZ at their gateway city.

Alitalia is currently cancelling those reservations left and right like crazy - and they are within their right to do so if the agency made the mistake to allow and ticket such bookings.

Looks like it's not gonna fly for those who have interline connections on non-AZ flight numbers in the itinerary, where Cheaptickets and Orbitz allowed customers to book itineraries undercutting the MCT (minimum connection time) from the OAL to AZ at their gateway city.

Alitalia is currently cancelling those reservations left and right like crazy - and they are within their right to do so if the agency made the mistake to allow and ticket such bookings.


??? I don't understand your message. Am I not fine with Cheaptickets.com if my itinerary was yesterday confirmed, the ticket numbers and the PNRs added and the trip is still active in my account?

My status hasn't changed since last night - still unticketed, still not cancelled, but Orbitz only showing outbound.

However - Flight has plenty of connection time, is only mainline (AZ YYZ-MXP, CY MXp-LCA, return) so maybe.........

Am I not fine with Cheaptickets.com if my itinerary was yesterday confirmed, the ticket numbers and the PNRs added and the trip is still active in my account?

no. I had ticket number and PNR and cheapticket - I repeat cheaptickets not Alitalia cancelled it :eek: :mad:

no. I had ticket number and PNR and cheapticket - I repeat cheaptickets not Alitalia cancelled it :eek: :mad:

My two reservations now show canceled on Orbitz, good connection times, no non AZ flights, and tickets show printed and issued with ticket numbers.

Cheaptix has munched all of my bookings. :(

My cheaptickets.com booking looks fine... all flights were booked under AZ numbers, however (with plenty of connecting time).

Do you mind if we ask how you know that the illegal connections are being cancelled?

Cheaptix has munched all of my bookings. :(

Were paper ticket numbers issued for your reservation, FourWheels? Were you booked on non-AZ flight numbers?

My cheaptickets.com booking looks fine... all flights were booked under AZ numbers, however (with plenty of connecting time).


I had a legal conx and cheaptix cancelled. :rolleyes:

My two reservations now show canceled on Orbitz, good connection times, no non AZ flights, and tickets show printed and issued with ticket numbers.

Same for me. Originally booked at 8:55 EDT Wednesday morning.

The four sets of tickets booked via Orbitz -- all have ticket numbers -- some of the flights have disappeared off two of tehm, while the other two are completely in tact.

None show UPS tracking numbers yet... :mad:

Here we go... time to warm up the fare error "Roller-Coaster of Emotion".

This might become the longest FT thread ever!

...and the lights just went out on my booking as well :grr:

My trip is still listed as active

Were paper ticket numbers issued for your reservation, FourWheels? Were you booked on non-AZ flight numbers?
Cheaptix-
- Assigned tix numbers.
- Each itin had one AC seg.
- One itin is listed under "Cancelled Trips".
- The others are still active with only first seg.
- Never had tracking info.
- Expedited shipping on half of bookings.

Booked on Orbitz with ticket numbers confirmed (but no tracking information yet). All of the AZ flights have just disappeared from my itinerary. The only flight remaining in my itinerary is the single AC flight YYZ-BOS. All connections were legal. :mad:

Ok, so cheaptickets has canceled my EWR to LCA, & LCA to BOS, still leaving my YYZ to EWR & BOS to YYZ in tacked, I chose to have paper tickets issued (Fedex 2-3 day) where I have a ticket # that starts 0551, and record locators for Air Canada, Alitalia, & AA, does anyone know what that means?

Thanks :confused:

surprised that no one has commented on this thread. Maybe she got the "reward" for turning in this error...
http://www.flyertalk.com/forum/showthread.php?t=545079

FTers - when communicating ticket status, please indicate booking engine, and whether or not ticket numbers were issued.

Thanks

My trip is still listed as active

Me too, at Orbitz. Has ticket numbers and still no tracking numbers.

The interline segments are still there, because the agency has to cancel those. They own the "master" PNR, and changes made by AZ to non-AZ flights will not necessarily transfer over to the OAL.

Hence, the agency gets the PNR back on their queue with the following annotations:

SSR OTHS . CNLD AS INVALID FARE
SSR OTHS .PLS CANCEL HX/NO/UC/UN AIR SEGMENTS

Also, for those who say they had a legal connection - you do not necessarily have one. I know one case when Cheaptickets allowed an AA to AZ connection at JFK with 1:18, when as a matter of fact, the international to international MCT at JFK is 2:00.

Three iteneraries cancelled by Cheaptickets.

Had ticket numbers. No UPS tracking (somewhat obvious)

Still have non AZ legs in two.

Orbitz still showing, save the one cancelled late yesterday that did not have a ticket number.

ANyone have a CS number to CheapTix?

... on my two tickets; purchased with my AmEx over the phone, after a considerable wait on hold "while I check with the supervisor".

No roller coaster of emotion for me. Easy come, easy go. I was prepared to believe that they were not real, until I had them in my hands.

Thanks for an entertaining day, FTers...

Cheaptix phone: 1-800-755-4333

One ticket was just cancelled as I was looking at it.

Called Orbitz - spoke to Karma to ask why. I do not normally call about these things BUT my ticket and others are being cancelled.

After 21 minutes on hold - she came back - apologized profusely for the delay and read a memo to me stating that Ailitalia was cancelling all tickets booked out of of Toronto. It stated that there they were alerted to an incorrectly loaded fare and would be cancelling all reservations.

I said to her then - so you are telling me that I can not book with confidence on orbitz.com then right? She did not know how to respond as she stated she had never seen this happen before.

Not a happy camper here

. . . . .

No email alert about this

But my trip has just shown up as cancelled too on Cheaptickets

(said: trip has been canceled at top of itinerary)

(within past ten minutes)

My route was
YYV-MXP-LCA
LCA-FCO-MXP-YYV

all in business

I had ticket numbers emailed to me for these flights


EDIT - NOW SAYING:

NO TRIPS BOOKED

(wiped from the system!)

- still no email though


Last note to add:

Trip cancelled AFTER 24 hours of initial confirmation

Email received: 05-Apr-2006 10:55 (GMT)
Trip cancelled 06-Apr-2006 between 12:30 & 12:40

2 of 4 of my Orbitz reservations (with ticket numbers) have clearly been cancelled, they show only the non-AZ segments.

Will see what happens to the other two over the next 4 hours (or thereabouts, that remain in the AZ business day)

Just tried my PNR on Altialia-- FF program-- and it is not recognised. I called Travelocity.ca and they confirmed the PNR, and the reservation is still active. :confused: :confused:

~Also got ticket for my parents, via Orbitz and thiers are showing cancelled.. with ticket numbers, no tracking number.

Which sites give the Guarantee??

Which sites give the Guarantee??

Travelocity trumpets it's "Guarantee", but they have wavered on it during the recent Japan hotel mess.

However, in the course of that debacle, Travelocity reps had said that hotel reservations are a very different animal than airline reservations when it comes to honoring price mistakes, so I would think Travelocity will have a very hard time talking its way out of this one.

My tix is still there on Cheaptickets... booked at 7:30 AM yesterday .. so over 24 hours and still active... ticket numbers were issued and I selected next day delivery.. lets see what happens....

Travelocity trumpets it's "Guarantee", but they have wavered on it during the recent Japan hotel mess.



Just found it:

Human error happens; nobody's perfect--but in those rare cases that we make a mistake you can count on us to take responsibility for it, and to be thoughtful and fair as we work to resolve it. If, say, we inadvertently let you book a fare that's just "too good to be true," like a free trip to Fiji, we'll work with you and our travel partners to make it up to you and find a solution that puts a smile on your face.

So we will see what happens!

Can someone post a screenshot of this fare being displayed on a site other than Orbitz? I intend to at least make Orbitz honor their fare guarantee.

Alitalia Customer Service blamed cheaptix for the cancel, saying CT booked using a bad fare basis. When pressed, Alitallia CSR said she could tell me nothing because this was purely an AZ-CT issue and that I could only talk to CT and if CT wasn't going to do anything for me, then I was out of luck. When pressed harder, she gave me the number for Customer Relations in NYC: 1-212-903-3575.

BTW: the Alitallia CSR stated that if indeed I had ticket numbers and if indeed Alitallia was responsible for loading the fare that was use, then "of course Alitallia would honor the ticket, but that clearly is not what happened here."

EU regulations proctect against this

http://europa.eu.int/comm/transport/air/rights/doc/2005_01_19_apr_poster_en.pdf

My tix is still there on Cheaptickets... booked at 7:30 AM yesterday .. so over 24 hours and still active... ticket numbers were issued and I selected next day delivery.. lets see what happens....

Get a screen shot of that showing the time!!!!

It seemed I was good to go until just a few minutes ago

Booked on Orbitz 2 tickets, last YYZ-MXP-LCA-FCO -BOS-YYZ
Last segement on AA
Sent ticket confirmation numbers yesterday

Last night at 0100 EST full itin was showing on Orbitz and AA
This am 0800 EST looked and all the AZ segments are gone on both Orbitz and AA.

No email from Orbitz or AZ

So what do I do know? CAll orbitz or not?
Why is the AA not cancelled? They had better return me my money and not leave me charged for that one stupid segment!

CAn AZ do this legally?

EU regulations proctect against this

http://europa.eu.int/comm/transport/air/rights/doc/2005_01_19_apr_poster_en.pdf

From what I can tell - the only legal requirement is that the airline offers you a full refund of your ticket. I'm sure they/ the TAs will perfectly happy to do this.

Literally while I was looking at the itenerary Orbitz cancelled it. I refreshed the screen and it was gone.

I didn't get a cancellation email. but pulled up my orbitz account to see my 6/20 cancelled, but my august trip is still there, but not ticketed. I think I will wait till something happens with the other, then proceed.(I certainly don't want to be the "goody two shoes" in the other thread!)
On the $$ note,anyone seen the charges reversed back yet? I think I have been charged for both tickets, and the one that was canceled had a ticket number even. :(

EU regulations proctect against this

http://europa.eu.int/comm/transport/air/rights/doc/2005_01_19_apr_poster_en.pdf


will this hold up?

Mine were just cancelled also on orbitz.Last leg now only showing,Bos to yyz.

CT just crapped out one me. Had a ticket number and everything. Still have travelocity.ca.

Wondering what's happening to the reservations of the few sould who already have their paper tickets in hand...

Not sure what about those rules protect us... (compensation for a cancelled flight seems to be a refund, which I'm sure we'll all receive should this not go through).

While the fare rules aren't listed on cheaptickets.com, the fare basis is: DRTCA9.

This same fare basis that was listed on Expedia and Travelocity last night...

What are the Canadian laws regarding this??

On the $$ note,anyone seen the charges reversed back yet? I think I have been charged for both tickets, and the one that was canceled had a ticket number even. :(


How can you know if it is ticketed if you are booked with Cheaptickets.com ?

If someone wanted to pursue this legally, I think that the case could have standing in the United States (where Orbitz/Cheaptickets are based), in Italy (where Alitalia is based) and possibly in Canada, where travel would originate. I would think that the United States' legal system would be the 'friendliest' to this sort of thing :)

I was looking at my orbtiz aacount and they disappeared 4 reservations right in front of me.

The original fare basis doesn't appear to be around anymore... its been replaced with: IRTCA9 CAD3400.00 and the same rules...

We have 3 reservations or Orbitz that are all ticketed. 2 in July, 1 in August. The first one in July just got cancelled.........we'll wait and see about the other 2

My second trip on cheaptickets is gone, my first one is still there (as of right now). Both had ticket numbers issued.

I am so leery of emailing and asking for a UPS locator - was supposed to get overnight delivery

I bought three tickets on orbitz....all three had ticket numbers....three charges for orbitz or on my AMEX (presumably the paper ticket and booking fees)...none on the amex from alitalia....two of the three now show cancelled. :mad: Of course the only one still remaining...the least desirable of the three dates...but :-: presumably :-: we can change them.

This is not a surprise for Orbitz. I would expect some type of email explanation ... and of course nothing. One thing is for very sure....if I don't fly AZ on at least one of these tickets, I'll Never fly AZ over the pond. That is for d*** sure.

My AZ flights disappeared...I am now going YYZ to EWR, but thats it. Of all the 'mistake' fares, this one has least for the airline/agencies to stand on. It was muti-agency, non $0, and over the entire schedule, not just one day. Even though I am in on BOTH deals, I would think this one has a MUCH better leg to stand on than Japan and Travelocity...I booked on CT, 2 trips...

This is done. The only segment that is left is my JFK-YYZ segment. I would say this is unbelievable, but Ive done enough of these fares that nothing surprises me anymore.

My deepest thanks to the poster who felt it necesary to email ALitalia regarding this. :mad: :td: .

The lesson: DO NOT CONTACT THE TRAVEL AGENT OR AIRLINE UNTIL TIX ARE IN YOUR HAND!!!

booked on orbitz, had ticket #s for 1 out of 2 tickets and both reservations are now stated as "cancelled".

no e-mail from orbitz, az agent on the phone said he doesn´t know about anything and won´t give any further info on this topic :mad:

For those who care, looks like orbitz charged my their fees for both tickets and my account is on hold for the rest of the ticket prices (two). Damn. I hope we don't have to fight alitalia for our money back, or its on like Donkey Kong.... :mad:

Mine showing cancelled as well, what a ride.

If someone wanted to pursue this legally, I think that the case could have standing in the United States (where Orbitz/Cheaptickets are based), in Italy (where Alitalia is based) and possibly in Canada, where travel would originate. I would think that the United States' legal system would be the 'friendliest' to this sort of thing :)

I just asked a senior AC agent as I am at YYZ right now. She said even if a ticket is issued, if it's a mistake, the airline can cxl, after the fact. Assuming she's right, not sure about Canadian law.
Called Orbitz and they offered to refund, which I politely declined.
The very helpful CSR at Orbitz tried to "reinstate" but was not surprisingly able to.
She indicated that from her management, Alitalia hopes to "resolve" this later today.

4 ticketed itineraries on Orbitz - 2 in July, 1 in October, 1 in December, all XLD except for the BOS-YYZ segments. Credit card shows holds but no charges yet (which may be important as to "consideration" in contract law).

Taking a wait-and-see approach for now as far as next steps.

I just asked a senior AC agent as I am at YYZ right now. She said even if a ticket is issued, if it's a mistake, the airline can cxl, after the fact. Assuming she's right, not sure about Canadian law.
Called Orbitz and they offered to refund, which I politely declined.
The very helpful CSR at Orbitz tried to "reinstate" but was not surprisingly able to.
She indicated that from her management, Alitalia hopes to "resolve" this later today.



From experience I will tell you that the same thing happened with the SAS business class deal as well. All tickets were cancelled and refunds offered. Then the Swedish media got a hold of this one and SAS wised up and reinstated most of the tickets that had ticket numbers.

Lets hope that happens here

AZ supervisor agent in Germany told me that the tickets have been cancelled by Orbitz and not by Allitalia!!!

He told me that from AZ`s position, the tickets seemed to be OK. Had ticket numbers and everything else. He didn´t know about any mistakes and said that the travel agency (in this case Orbitz) had probably cancelled the ticket because I told them to.....yeah, right!! What a mess!!

I just asked a senior AC agent as I am at YYZ right now. She said even if a ticket is issued, if it's a mistake, the airline can cxl, after the fact. Assuming she's right, not sure about Canadian law.
Called Orbitz and they offered to refund, which I politely declined.
The very helpful CSR at Orbitz tried to "reinstate" but was not surprisingly able to.
She indicated that from her management, Alitalia hopes to "resolve" this later today.

I think that we're seeing Alitalia's way of *resolving this*...cancelled tickets

I just asked a senior AC agent as I am at YYZ right now. She said even if a ticket is issued, if it's a mistake, the airline can cxl, after the fact.

Wouldn't mind too much if we as customers were allowed to do the same thing on any of the fare codes I can afford :mad:

Best case scenario I can hope for if I screw up on a booking is a credit to allow me passage on a later flight.

My card ws charged in full yesterday and this morning Orbitz charged another 21.95 for UPS.All charges were paid in full.I hope they dont think I`m paying this much for just the last leg of the trip.

AZ supervisor agent in Germany told me that the tickets have been cancelled by Orbitz and not by Allitalia!!!

He told me that from AZ`s position, the tickets seemed to be OK. Had ticket numbers and everything else. He didn´t know about any mistakes and said that the travel agency (in this case Orbitz) had probably cancelled the ticket because I told them to.....yeah, right!! What a mess!!

It's said .... but you can't really believe anything that someone from an airline tells you (or the online travel agencies for that matter). We'll probably hear that the FAA prohibits such low fares and they've been cancelled at their directive. :rolleyes:

Orbitz has charged my credit card as well!!!!!!!

So I have ticket numbers and I have paid for...and they still refuse to give me the ticket???

I also had ticket# and even seat assingments via orbitz but this morning
"my trips" says ticket cancelled.

My credit card has been charged, but I never got a ticket number. As of right now (8:45AM EDT) my reservation has been changed to YYZ-EWR-JFK-YYZ. :mad: No Alitalia flights over the pond.

Can't say I have any use for a r/t from YYZ when I live in the mid-Atlantic. :eek:

I've been on hold with a CSR at Orbitz for more than 20 minutes.

Any chance they are being punative? As in, we know about you fare-hunters, this will learn ya!

I asked them for my tracking numbers and I got the following email about 15 minutes ago.
Ticket is still not cancelled.

Dear Tim,

Thank you for contacting CheapTickets®.

In reviewing your reservation, I show that paper tickets will be
delivered to you via UPS.

You can track your paper-ticket delivery on www.ups.com, using your UPS
tracking number. Your UPS tracking number is xxxxxxxxxxxxxx

Orbitz has charged my credit card as well!!!!!!!

So I have ticket numbers and I have paid for...and they still refuse to give me the ticket???


Same in my case! All the tickets are cancelled now :mad:

Does a paper ticket have to be printed before a ticket number is assigned? If so, and if our credit cards were charged, would they not also have to destroy our property in order to dispose of the tickets, in addition to breaching our contracts?

My ticket has already arrived in Cologne and is waiting for delivery :cool:

1. Any IATA carrier can cancel a booking made by another IATA carrier within 24 hours of booking for ANY reason whatsoever.

2. Airlines have no transport liability for tickets sold in violation of the fare rules or contract of carriage - minimum connection times, among other things fall within this realm.

Just shot off an email to my uncle who is very well connected at the NY Times and will hopefully pass this info along and get something about it in there. If it shows up in the Times, you're going to see it all over, particularly local news. I think we'll get them on this one. It's just a matter of wait and see. On the plus side, my tix that I booked on the Canadian Travelocity are still good.

all my AZ legs disappeared from orbitz too. did anyone who picked overnight shipping get cancelations too? I'm trying not to kick myself for not paying a few $ for overnight.

not a pleasant way to start the day.

My ticketed reservations were cancelled.

Yup. All on AZ metal. When I called about my ticket to Cyprus the CSR, laughing, told that AZ does not offer any tickets from North America to Europe under $800. If this gets ticketed I will laugh so hard!!!!!!

That's funny because AZ is often the cheapest carrier for North America to India ... in coach. Like $790 sometimes. :D

Just shot off an email to my uncle who is very well connected at the NY Times and will hopefully pass this info along and get something about it in there. If it shows up in the Times, you're going to see it all over, particularly local news. I think we'll get them on this one. It's just a matter of wait and see.

Best news I've heard all morning.

all my AZ legs disappeared from orbitz too. did anyone who picked overnight shipping get cancelations too? I'm trying not to kick myself for not paying a few $ for overnight.

not a pleasant way to start the day.

I paid for overnight via Orbitz, got a UPS TRACKING NUMBER from Orbitz, and still woke up to see the ticketed itin cancelled (and the unticketed itin in some sort of stasis)...

1. Any IATA carrier can cancel a booking made by another IATA carrier within 24 hours of booking for ANY reason whatsoever.

2. Airlines have no transport liability for tickets sold in violation of the fare rules or contract of carriage - minimum connection times, among other things fall within this realm.

This may be INTRA-AGENCY rules, but last I checked those are not law...

This may be INTRA-AGENCY rules, but last I checked those are not law...

Actually, courts generally give significant deference to airline industry practices and customs. Hence the difficulty in meritoriously suing an airline for anything but its most egregious acts.

Used Orbitz and was successful just before 10:00 yesterday morning.
Rec'd email stamped 10:14 saying, "This email confirms the ticket numbers..."
This morning at 08:00, Orbitz website says, "This reservation has been cancelled." but full details are still showing (tix nos, flights, etc.).
Now (45 mins later), Orbitz my acct says "You have no trips booked." The link "Cancelled Trips" shows full details, but assigned seats (had 1 flight only) have disappeared.
This is disappointing. Does anyone with a later purchase time, still have an active res, with tix?
--
13F

..."illusion" of a market fare would come true... but I am curious if attention from the press should turn out to result in some "restoration" to those of who made firm ticket purchases...

...did I screw myself out of eligibility by this?

I called Alitalia this morning, saying that I wanted to add my e-mail address. I was informed that the ticketing had not been processed, and my credit card had not been charged - - but the reservation was still being held, at the new fare of somewhere above $4000.

I did what seemed like the right (courteous) thing to do (to assist any passenger who actually wanted to buy that seat a that price - - and ther will be some) - - I canceled the reservation.

I guess I can check with AmEx to see if there is a record of the purchase having been made (it might have never happened). I have a record locator, but otherwise, I am not sure that I have any proof that they ever booked my reservation and recorded my purchase.

I am not really expecting nything, but it does seem like Alitalia could offer all the canceled passengers a "no penalty cancellation privilege" for any future Alitalia ravel, in the event we decide that we need to back out on a contractual purchase obligation, as they did.

Rex Bickers
Floyds Knobs, Indiana
rexbickers@yahoo.com

Just in case the New York Times wants to know where to find me...

Orbitz cancelled mine as well. On the phone with them right now (sitting on hold). Agent said she was transferring me to an int'l agent to have segments reinstated. We'll see what happens!! Ticket numbers were issued within minutes of booking yesterday.

Edited to add: Orbitz agent (offshore) says she has to call AZ because it was cancelled by the airline. This should be interesting.

On hold with cheaptickets customer service now after checking this a.m. and finding they'd cancelled my file. :eek: Had ticket numbers and booked a few hours after this misprice first posted, so well before the cut-off. We'll see how it plays out; would've enjoyed this trip and think AZ & cheaptickets should honor the misprice.

What is the IFE like? At least PTV, I guess???

No PTV in the 767 seats I've been in. Check out my earlier post in this thread where I posted a mini-review of AZ. The AZ 777 has much better seats/seat facilities and PTV IFE. (I'm hoping they swap the seats on the 767 for ones like the 777.)

...all mine cancelled and I had tickets #'s locators etc. etc.
Hopefully someone gets some benefit from this.

Does a paper ticket have to be printed before a ticket number is assigned?

Yes.

I'm not sure how any EU rules would play in on this one, as none of these flights have actually been cancelled (only tickets/reservations)... on verra.

Just shot off an email to my uncle who is very well connected at the NY Times and will hopefully pass this info along and get something about it in there. If it shows up in the Times, you're going to see it all over, particularly local news. I think we'll get them on this one. It's just a matter of wait and see. On the plus side, my tix that I booked on the Canadian Travelocity are still good.

...but an appropriate contact at NYTimes.com who might be interested enough to intrview a few FTer's would be Susan Stellin.

See http://travel2.nytimes.com/2005/06/14/business/14chat.html

I'm not sure how any EU rules would play in on this one, as none of these flights have actually been cancelled (only tickets/reservations)... on verra.

Correct. My interpretation of EU rules is that they apply if a traveller turns up at an airport and sicovers that his flight has been cancelled. This is clearly not the case in this situation - the flights are operating as normal. Therefore, on this occasion I wouldn't expect there to be any recourse under EU rules.

One ticket was just cancelled as I was looking at it.

Called Orbitz - spoke to Karma to ask why. I do not normally call about these things BUT my ticket and others are being cancelled.

After 21 minutes on hold - she came back - apologized profusely for the delay and read a memo to me stating that Ailitalia was cancelling all tickets booked out of of Toronto. It stated that there they were alerted to an incorrectly loaded fare and would be cancelling all reservations.

I said to her then - so you are telling me that I can not book with confidence on orbitz.com then right? She did not know how to respond as she stated she had never seen this happen before.

Not a happy camper here

If what appears to be happening to our tickets on orbitz out of yyz, then yes it appears we can not book on orbitz.com with confidence.

Correct. My interpretation of EU rules is that they apply if a traveller turns up at an airport and sicovers that his flight has been cancelled. This is clearly not the case in this situation - the flights are operating as normal. Therefore, on this occasion I wouldn't expect there to be any recourse under EU rules.


Would the travel insurance on credit cards cover this kind of thing?

With Orbitz, my 3 trips just been cancelled. (I had all the ticket numbers issued)

At 8h30 (EST) everything was looking fine and now...cancelled!

That is really bad for Alitalia. I am * Gold, OW Gold and was looking to try Alitalia and give them a new chance. 2 years ago, AZ screwed me with a MRS-MXP-Zurich and I promised my self to AZ never again. I cross the Atlantic every 2 weeks. I was really looking to give them a new chance. They just put the last nail in the coffin in our relationship.

AZ NEVER AGAIN.

aad665

If what appears to be happening to our tickets on orbitz out of yyz, then yes it appears we can not book on orbitz.com with confidence.


Um, since it is looking like these are being cancelled left and right from all sources......just who will you book through next time?

This was a known error fare and folks knew there was a chance they would all self-destruct. Sometimes you get lucky with these things and sometimes you don't.

But, since you made the above proclamation, I'm real interested to know which booking site you now favor since they are all responding the same way on this one.

Would the travel insurance on credit cards cover this kind of thing?

Again, there has been no disruption to the flights - they are operating as normal...personally I think that this is more a case of (possible) breach of contract (at least that's the UK term for it) than a flight disruption which would be covered by insurance / regulations....

Hah, I was wondering if I should have ticked the travel protection boxes before hitting the purchase buttons. This is "trip cancellation"! :p

I booked one set of tickets yesterday about 26 hours ago on travelocity. About 5 hours later I received an e-mail saying my tickets had been issued. Great news I think and went to bed.

Today I have been reading this thread for some time now. I was reading it in chronological order and only at the very end found out that many if not all have been cancelled, even if previously showing as issued and ticketed. I´m starting to realize that this might not happen.

But then my telephone rings and it´s from Fedex in Helsinki, Finland. They wanted to know if I will be home receiving the package tomorrow afternoon (that is in 20-24 hours from now). So, at least my tickets seem to be on their way. I will only get excited tomorrow when I´ll have the tickets in my hands.

I'm only on page 88, but this is turning into a Greek tradegy... you know how it's going to end, but there's nothing you can do about it.

This is amazing... 68 thousand view in less then 36 hours. We're going to look back at this in a few days, and be amazed then at the story lines...

I don't see any way that Atalia can not honor the people who already have paper tickets in their hands. If they don't, I see valid reason to litigate, given a breach in contract of carriage.

OK... on to page 89...

Steve B.

For those who care, looks like orbitz charged my their fees for both tickets and my account is on hold for the rest of the ticket prices (two). Damn. I hope we don't have to fight alitalia for our money back, or its on like Donkey Kong.... :mad:

Don't worry, this will be the easiest credit card dispute in history if they try to charge their booking fees.

That being said, give it a couple of days to get sorted out. We are all in this one together.

But, since you made the above proclamation, I'm real interested to know which booking site you now favor since they are all responding the same way on this one.

Haven't seen anybody with a Travelocity booking post to say their reservation was cancelled.

And a guy who booked with Expedia.co.uk has actually received his ticket.

Am I right in thinking that all the cancellations are exclusively with Cheaptickets and Orbitz?

Inthe last 5 minutes all my Orbitz itins with ticket numbers were just ETHNICALLY CLEANSED.

US flights still show up, but the AZ/CY transatlantic/European flights gone.

Methinks an email alert PRIOR or at least CONCURRENT to these unilateral changes/cancellations might have been good form by Orbitz and/or AZ. Now it just feels like they're being sneaky.

Get a screen shot of that showing the time!!!!

It seemed I was good to go until just a few minutes ago

Thanks! I bought these tickets at 7:30 AM yesterday (EDT) and got a confirmation. At 8:45 AM I got the ticket numbers... As of 9 AM today, reservation is still there with ticket numbers but no UPS tracking. I e-mailed the reservation to myself again to show two timestamps.. one at 8:45 AM yesterday and 9 AM today. Don't really know if the 24 hour period has any difference with respect to US or Canadian laws.

Also, people have mentioned having a paper ticket in hand is a safe way to assume tix will be honored. How so? Can't they just cancel anyway?

I was looking at my orbtiz aacount and they disappeared 4 reservations right in front of me.

My two orbitz reservations just disappeared. They were there 5 minutes ago .... and now they are gone. Cheaptickets is still there and Travelocity is too.

Thanks! I bought these tickets at 7:30 AM yesterday (EDT) and got a confirmation. At 8:45 AM I got the ticket numbers... As of 9 AM today, reservation is still there with ticket numbers but no UPS tracking. I e-mailed the reservation to myself again to show two timestamps.. one at 8:45 AM yesterday and 9 AM today. Don't really know if the 24 hour period has any difference with respect to US or Canadian laws.

Also, people have mentioned having a paper ticket in hand is a safe way to assume tix will be honored. How so? Can't they just cancel anyway?

the situation may differ for airfare, but for, say, something you buy from amazon.com once you have the product in hand the transaction is completed and they cannot charge you more than what was agreed upon at purchase, nor can they force you to return the item.

Well, it has been a fun 24-hour ...

While I wish AZ would actually honor this fare, I will not pursue this further now that its over.

For the record, I booked two different itineraries for mrs ashaboe and myself @ Orbites: YYZ-JFK-FCO-LCA-FCO-BOS-YYZ (AA/AZ/AC) and YYZ-FCO-LCA-FCO-BOS-YYZ (AZ/AA). I received ticket numbers and my Amex has been charged for the fees and delivery for both itineraries.

The ironic thing was that I could'nt even check my itineraries on Orbites cuz I made them cancel my account after the Inter-Continental Tokyo fiasco. I tried Travelocity first but I was too late, so I went to Orbites without any high hopes (I didn't register for a new account when I booked this deal). I know the itineraries have now been canceled after I checked on them through aa.com ... they showed all flights yesterday and now only the AA & AC flights are listed.

Good luck to everyone that still have their reservations in tact, especially those who have gotten or will get paper tickets.

Yikes, talk about Big Brother!!

Orbitz not only wiped the itins clean, they actually changed the name of my trip from 'Milan 9/15' to 'Toronto 9/15'. And you're gonna love my new revised itinerary.

Flight reservation
Fri, Sep 15, 2006
Departs 2:32pm, Arrives 9:10pm
Air Canada 4554 / 773
Toronto, Canada to Toronto, Canada

I just asked a senior AC agent as I am at YYZ right now. She said even if a ticket is issued, if it's a mistake, the airline can cxl, after the fact. Assuming she's right, not sure about Canadian law.
Called Orbitz and they offered to refund, which I politely declined.
The very helpful CSR at Orbitz tried to "reinstate" but was not surprisingly able to.
She indicated that from her management, Alitalia hopes to "resolve" this later today.

Who gets to define what a "mistake" is. This went through multiple data feeds, was bookable on multiple sites, was bookable for quite some time, and people have paper tickets in hand (presumably). If I make a "mistake", do I get to arbitrarily change the contract of carriage? Or is the contract of carriage written in such a way that the airline holds all the cards, and can do whatever they want, whenever they want, however they want?

Does any fare, any flight, any seat, become changeable, at any time, because the airline said they made a "mistake"?

Steve B.

Seems like it's time to send AZ's DOT complaint numbers throught the roof. Does anyone have similar contact info. for the Italian/European regulatory bodies?

Air Travel Service Problems
How complaints are handled

The Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who experience air travel service problems. Consumers with concerns about airline safety should call the Federal Aviation Administration toll-free at 1-800-255-1111. Consumers with concerns about aviation security should register their comments with the Transportation Security Administration at www.tsa.gov/public/contactus.

Consumers can call, write or e-mail the ACPD to register their concerns about airline service. You may call the ACPD 24 hours each day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time. Letters and e-mails will be reviewed and acknowledged and will be forwarded to an airline official for further consideration. Our mailing address is:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590

Our e-mail address is airconsumer@dot.gov

Whether you call, write or e-mail, please be brief and concise in the description of your problem and be sure to include the following information:

your name
address
daytime phone number (including area code)
name of the airline or company about which you are complaining
flight date
flight number
origin and destination cities of your trip.

Well, it's going to be an interesting day or two.

Made 2 Orbitz bookings.

First one confirmed at just before 10 a.m. EDT. All on AZ flights YYZ-MXP-LCA-MXP-FCO-YYZ. Biz trans-Atlantic, economy all others. Has ticket number. Complete rez still in Orbitz as confirmed but only charge to CC is Orbitz fees so hammer may drop later this morning.

Second rez just after 10:30 a.m. YYZ-MXP-LCA-MXP-EWR-YYZ. Last leg on AC. All segments biz. Had ticket number. Orbitz cancelled everything but AC segment overnight. :( No email notice. Orbitz fees charged to CC.

I live in hope that AZ and Orbitz will try to do something to make this right, but I'm holding off buying the Cyprus guide books for now.

beaubo, I hope you get your full 150% mileage for that!!

With Orbitz, my 3 trips just been cancelled. (I had all the ticket numbers issued)

At 8h30 (EST) everything was looking fine and now...cancelled!

That is really bad for Alitalia. I am * Gold, OW Gold and was looking to try Alitalia and give them a new chance. 2 years ago, AZ screwed me with a MRS-MXP-Zurich and I promised my self to AZ never again. I cross the Atlantic every 2 weeks. I was really looking to give them a new chance. They just put the last nail in the coffin in our relationship.

AZ NEVER AGAIN.

aad665


Should I now Call Orbitz? I am really pissed off.

aad665

Just wondering if anyone with later reservations had theirs cancelled. Mine are in October, November, December & January and have not been touched.

They are all with Orbitz, and the Oct, Nov & Dec res have ticket numbers. Jan does not.

Just wondering if anyone with later reservations had theirs cancelled. Mine are in October, November, December & January and have not been touched.

They are all with Orbitz, and the Oct, Nov & Dec res have ticket numbers. Jan does not.


My February res that had a ticket # on Orbitz has been cancelled.

A supervisor at Orbitz has just told me that "over 500 of these things" were booked at Orbitz yesterday.

Um, since it is looking like these are being cancelled left and right from all sources......just who will you book through next time?

This was a known error fare and folks knew there was a chance they would all self-destruct. Sometimes you get lucky with these things and sometimes you don't.

But, since you made the above proclamation, I'm real interested to know which booking site you now favor since they are all responding the same way on this one.

Really now...what is a 'mistake fare'? It wasn't $0. I bought a UA atl-hnl fare for $130 and it was honored. I am sure that there are some who would call this a 'mistake fare' while others would call it a sale. Many have spoken of how their Phuket HI 'mistake' rates are being honored.

I think the jury is still out that "they are all responding the same way". Some who bought on travelocity.com have UPS tracking numbers that are valid on ups.com and show as 'shipped and on their way'.

My Jan tickets booked on Orbitz have been cancelled as well. :(

Just wondering if anyone with later reservations had theirs cancelled.

Mine were for January/Feb with Cheaptickets

Yikes, talk about Big Brother!!

Orbitz not only wiped the itins clean, they actually changed the name of my trip from 'Milan 9/15' to 'Toronto 9/15'. And you're gonna love my new revised itinerary.

Flight reservation
Fri, Sep 15, 2006
Departs 2:32pm, Arrives 9:10pm
Air Canada 4554 / 773
Toronto, Canada to Toronto, Canada
What can I say... Have fun in... eehm... Toronto!

A supervisor at Orbitz has just told me that "over 500 of these things" were booked at Orbitz yesterday.

At about $4000 a ticket, it is (would have been) only a $2.000.000 loss for Alitalia for Orbitz alone. And since it's still state-owned... Free Travelling on Mob-Money!

A supervisor at Orbitz has just told me that "over 500 of these things" were booked at Orbitz yesterday.

It would be interesting to know by how many different people...

I feel like a part of me is dead today.... :(

Yikes, talk about Big Brother!!

Orbitz not only wiped the itins clean, they actually changed the name of my trip from 'Milan 9/15' to 'Toronto 9/15'. And you're gonna love my new revised itinerary.

Flight reservation
Fri, Sep 15, 2006
Departs 2:32pm, Arrives 9:10pm
Air Canada 4554 / 773
Toronto, Canada to Toronto, Canada

The schmucks at Orbitz cancelled my two TICKETED itineraries .... without notifying me in advance. It was all AZ itineraries (AZ across the ocean with the AZ-coded Cyprus Airways flights for Italy-Cyprus-Italy). :(

I'm wondering something here -

How many people use Orbitz regularly and have not been cancelled yet vs. have been?

I've been in stasis (no ticket numbers issued, but not cancelled) since yesterday (but return leg mysteriously disappeared) but have booked over $40,000 worth of airline travel on Orbitz in the past year.

I wonder how many people were cancelled immediately that had no other travel, or very little, booked. (Even those with ticket numbers.)

Good morning, NOT.

I'm in the same boat~Cheaptickets now shows only the first and last legs of my trip (YYZ-IAD; EWR-YYZ) with a 195 hour layover in between. No e-mail or other attempt at communication,

As of my last post, I had ticket numbers and was awaiting a tracking number...Continental showed me as ticketed and confirmed and I can still pull the full ininerary on their site. Actually, Cheaptickets still shows my PNR numbers for Alitalia, too, even though what remains has nothing to do with them.

I suppose I can extend a warm thanks to this person (http://www.flyertalk.com/forum/showthread.php?t=545079) for the fact my mother will not spend her 54th birthday being served chianti by the descendents of roman gods. :td:

Yikes, talk about Big Brother!!

Orbitz not only wiped the itins clean, they actually changed the name of my trip from 'Milan 9/15' to 'Toronto 9/15'. And you're gonna love my new revised itinerary.

Flight reservation
Fri, Sep 15, 2006
Departs 2:32pm, Arrives 9:10pm
Air Canada 4554 / 773
Toronto, Canada to Toronto, Canada

There used to be a helicopter service from near-downtown Toronto to YYZ (I know, I'm dating myself - it was quite a while ago!). Maybe it's being reinstituted and you have the inaugural flight!

Anyway, have fun.....

What's everyone doing now? Calling Orbitz?

I am absolutely speechless at the way this was handled. My account is now showing flights from toronto to boston, toronto to new york and of course Toronto to Toronto!

... is that? I bought a ticket from Toronto to Cyprus, not Boston!!! And all of this without any email notification or a phone call.

I'm wondering something here -

How many people use Orbitz regularly and have not been cancelled yet vs. have been?

I've been in stasis (no ticket numbers issued, but not cancelled) since yesterday (but return leg mysteriously disappeared) but have booked over $40,000 worth of airline travel on Orbitz in the past year.

I wonder how many people were cancelled immediately that had no other travel, or very little, booked. (Even those with ticket numbers.)
Since AZ is doing the cancelling, and not the travel-agents... I guess that's of no importance...

Review....

Booked on Cheaptickets on April 5, 2006 @ 12:55a PT
Email receipt and notification of confirmation/ticketed w/ticket numbers received at 1:06a
Confirmed via CO website confirmation number. CO had complete itn. including AZ flights. Confirmation said, "Ticketed and Confirmed"


My update....

Woke up this morning to potential bad news....

My Cheaptickets reservations with the exception of last leg on CO (EWR-YYZ) have been removed. No statement or email notification of cancellation.

Co websited still has above confirmation, which I then took the opportunity to reprint.

Sent email request to Cheaptickets for UPS tracking numbers

Crossing fingers.

What's everyone doing now? Calling Orbitz?

I am absolutely speechless at the way this was handled. My account is now showing flights from toronto to boston, toronto to new york and of course Toronto to Toronto!

... is that? I bought a ticket from Toronto to Cyprus, not Boston!!! And all of this without any email notification or a phone call.

I'm preparing a complaint letter to DOT: airconsumer@dot.gov.

I'm preparing a complaint letter to DOT: airconsumer@dot.gov.
I am curious what the USDOT is going to do about an EU carrier regarding a ticket from Canada to Cyprus.

Maybe you could shed some light on this.

I'm wondering something here -

How many people use Orbitz regularly and have not been cancelled yet vs. have been?

I've been in stasis (no ticket numbers issued, but not cancelled) since yesterday (but return leg mysteriously disappeared) but have booked over $40,000 worth of airline travel on Orbitz in the past year.

I wonder how many people were cancelled immediately that had no other travel, or very little, booked. (Even those with ticket numbers.)

I am a regular user of Orbitz and have been since its earliest days. I was cancelled.

Since AZ is doing the cancelling, and not the travel-agents... I guess that's of no importance...

Sorry, but I think you are wrong..... People who used Travelocity got there ticket!

Orbitz handles the situation very very badly....and Alitalia...is Alitalia...they act the same way as they did with my J flight MRS-Zurich....just badly.

What is the strategy for Canadian resident? Who we should complain?

aad665

A supervisor at Orbitz has just told me that "over 500 of these things" were booked at Orbitz yesterday.

I can see why they'd be so upset. 500 tix at $3900/tik is $1.95 million USD... on Orbitz alone. 500 tickets would seem to be well over the normal booking rate for that route. Talk about virul marketing!

If I were in mass media right now, I'd be drooling. No matter how this turns out, Atalia is going to get some free press (let's hope they don't screw it up like NW and CoachChoice), and there's going to be alot of unhappy people (even if ticket-in-hand pax are honored, there sounds like there's a lot of confirmed and charge who are going to get refunds and thank-yous).

Steve B.

I am curious what the USDOT is going to do about an EU carrier regarding a ticket from Canada to Cyprus.

Maybe you could shed some light on this.

US point of sale for most of the affected tickets.

Since AZ is doing the cancelling, and not the travel-agents... I guess that's of no importance...

Why is it that only my Orbitz trips are showing as cancelled while the Travelocity ones still appear to be good to go?

Orbitz is making a habit of doing this. :eek:

Called a friend of a friend who works at the company that backends travelocity.ca.

They are definitely aware of the situation, and he tells me AZ has attempted to do what they did to most (all?) of the Orbitz/CheapTickets itineraries - that is, reject the bookings post-ticketing. An "inavalid fare" message has been recieved by Travelocity from AZ, along with the space on the AZ flights being pulled, just as with Orbitz/CT.

From what I am hearing, Travelocity is taking a more confrontational stance (his quote: "They can't do that") than Orbitz, but I'm no travel agent, so who knows?

Bottom line: to call the Travelocity bookers "safe" by virtue of their online status not changing is premature. Although one's Travelocity booking may appear intact online, it may not reflect its true status.

US point of sale for most of the affected tickets.

Yes, but are the US agencies deciding to cancel, or is it directed from AZ?

It would be interesting to know by how many different people...

And how many unique buyers had 10+ reservations. And what the max reserveration booked by one person was.

Can you imagine if someone bought 30 of these for a travel group?!?! :)

Steve B.

I can see why they'd be so upset. 500 tix at $3900/tik is $1.95 million USD... on Orbitz alone. 500 tickets would seem to be well over the normal booking rate for that route. Talk about virul marketing!

If I were in mass media right now, I'd be drooling. No matter how this turns out, Atalia is going to get some free press (let's hope they don't screw it up like NW and CoachChoice), and there's going to be alot of unhappy people (even if ticket-in-hand pax are honored, there sounds like there's a lot of confirmed and charge who are going to get refunds and thank-yous).

Steve B.

You'd think it would not be that hard for them to prorgam some "alert" on their own if a slew of business tickets are suddenly sold for under $100. It's through their own negligence that they have not invested in something like this to limit their losses. It's sure not my fault.

US point of sale for most of the affected tickets.

Actually, in a case like this, wouldn't the travel agent (Orbitz, Travelocity, CheapTickets) hold more responsiblity since they actually sold the ticket in the US. Just a thought.

Now my CheapTickets ticket (with ticket number) has been cancelled. No notification either.

Yes, but are the US agencies deciding to cancel, or is it directed from AZ?

A nice cheaptickets customer svc. agent just told me it was coming from AZ. FWIW, cheaptickets has given me in my case only one option: full refund of all monies charged to CC, including the delivery fee.

I'm sure the 'I'm calling a lawyer' debate can now begin in earnest, but if I do get all USD$235.73 refunded back to my CC in a timely manner, I won't be out a cent. Does that mean I am okay with AZ or think they were right to do what they did? Absolutely not.

Why is it that only my Orbitz trips are showing as cancelled while the Travelocity ones still appear to be good to go?

Orbitz is making a habit of doing this. :eek:
Yet more evidence that friends shouldn't let friends shop at Orbitz. I tell everyone I know, every chance I get, to avoid Orbitz.

Actually, in a case like this, wouldn't the travel agent (Orbitz, Travelocity, CheapTickets) hold more responsiblity since they actually sold the ticket in the US. Just a thought.

I'm not certain, but I think the key word is agent

Travel agents can claim that in selling Alitalia's product, they are acting as an agent for Alitalia and are not responsible for any errors caused by Alitalia (in this case the invalid fare). Therefore, in the event of a subsequent dispute the liability would lie with the provider (Alitalia) and not the agent, thus allowing the agent to legally pass the buck.

Obviously, the legal responsibility of the agent and the moral responsibility are two different things...

The travel agent is an agent for the airline (principal). In the US, we generally hold the principal liable for the actions of its agents, when such agents are acting (or even appear to be acting) within the scope of the authority granted by the principal. All of this is to say that it was Alitalia that sold the ticket in the USA - Orbitz was the duly-authorized agent that established the contract on Alitalia's behalf.

My reservation on Orbitz is crippled (Toronoto to Toronto, like many others) but still there. What I have read so far prompts two questions that I hope some of the legal and/or travel experts can answer:
It seems like the phrase Your flight is confirmed printed in an itinerary does not mean what it suggests to me. So what exactly does it mean?
Several posters mentioned the significance of a 24-hour time period during which airlines seem to have more freedom to cancel reservations. Without completely understanding the rules, I wonder if this means that 24 hours after the reservation was first made it is safe?

Thanks for your insights!

- Martin

What is the relationship between CheapTickets.com and Orbitz? My Cheaptickets.com charges seem to trace back to Orbitz in some regard. :confused:

Anyone know?

My Cheaptix UPS package tracks as scanned into AUS
90 min ago and is "Out for Delivery". ;)

It is like Christmas...what will be inside...
a lump of coal? :p

But I can't get any info on my 5th ticket via Orbites.
My account has been innaccessible since Tokyo hotel fiasco.

When I login it says my account is "busy",
due to being accessed by Orbitz personnel.
They have been accessing it for months !!
Busy busy busy little orbiters. :td:

Why is it that only my Orbitz trips are showing as cancelled while the Travelocity ones still appear to be good to go?

Orbitz is making a habit of doing this. :eek:
...and Cheaptickets as well...

I still believe AZ is cancelling. It's all in AZ's hands, they made the mistake. With a difficult position for the TA's, depending on their own T&C's...

As I didn't buy any of these tickets, what I am most afraid of, is the precedent it will have if Alitalia manages to cancel these tickets and get away with it...

What I expect is, that the main question will be whether paper tickets have ended up at the buyer or not... but if AZ can even manage to withdraw those, that may be the end of fare-errors.

I'm actually amused by something:

What if (hypothetically), AZ doesn't cancel my outbound leg after all, but doesn't honor my return. What would Orbitz do? They sold me a round trip, right? ;)

(I know it's probably going to get cancelled, I'm just trying to bring up some levity here. Although it would be really funny to be stranded in LCA just because AZ did it out of spite.)

I don't really understand why Orbitz/Cheaptickets are just capitulating to AZ... its in their best interest for these bookings to be honoured for a few reasons, including the negative goodwill that will be generated against them, the fact that hours and hours of time and resources will be spent cleaning this up and they won't be able to charge anyone for a cent of it, and the fact that by allowing AZ to cancel these, they open themselves up to liability.

I can imagine that threatening to pull all AZ fares off their booking engines would cause Alitalia management to slow down a bit...

Orbitz told me that they are "willing to issue a refund", which would take "about 60 days" to post to my account

no apologies given.. i have ticket numbers


:eek: :mad:

...and Cheaptickets as well...

I still believe AZ is cancelling. It's all in AZ's hands, they made the mistake. With a difficult position for the TA's, depending on their own T&C's...

Cheaptickets.com charges on my accounts have information about Orbitz embedded in them. So there is some relationship between Cheaptickets and Orbitz on these tickets. Anyone know more about this?

Cheaptickets.com's merchant address appears in my account as follows:

ORBITZ LLC
200 S WACKER DR STE 1900

CHICAGO IL 60606-5857
USA

I say, as I did yesterday, we should SUE as a group. If they had hiked these ticket prices they would claim they had the right to do so and when airlines put tix on sale - they cant say afterwards, they meant to charge higher prices and cancel res.
They made an error - not us.

My Orbitz ticket was cancelled.

BUT I just received my ticket OVERNIGHT from CT!

:) :) :) :)

...and Cheaptickets as well...

I still believe AZ is cancelling. It's all in AZ's hands, they made the mistake. With a diffic