has anyone been able to view their itinerary at viewtrip.com? I would like to see if my flight issue got fixed.

Prof, do you want to say that people who have a second airline (besides Cyprus) have included can have that carrier (e.g. Continental) to change ALL segments?
No, I am saying the airline on whose stock the ticket is issued (in my case DL) should be able to change ALL the segments. But my comment was mostly about the fact that even though DL changed the FIRST flight, they certainly did not do a reprice, otherwise the HIP would have kicked in and I would not have done the change but would have bought another ticket instead.

A few tidbits to make what you wish of it:

1) As far as I now know, the first date of ticketed travel from YYZ to LCA on these AZ fares has the ticketed date of travel for May 23rd.

2) The Travelocity Guarantee states "all travel booked on Travelocity will be consistent with the promise of [the booking's] detailed description on [Travelocity's] site and [our] travel itinerary (as confirmed on [Travelocity's] site 24 hours prior to departure)".

A few tidbits to make what you wish of it:

1) As far as I now know, the first date of ticketed travel from YYZ to LCA on these AZ fares has the ticketed date of travel for May 23rd.

2) The Travelocity Guarantee states "all travel booked on Travelocity will be consistent with the promise of [the booking's] detailed description on [Travelocity's] site and [our] travel itinerary (as confirmed on [Travelocity's] site 24 hours prior to departure)".


Hihi, the Travelocity Guarantee is completely worthless... See the Japan hotel threath :eek:

Just checked viewtrip.com and my LCA-FCO seg has gone from 'Waitlist' to 'Confirmed' (KL). ^

2) The Travelocity Guarantee states "all travel booked on Travelocity will be consistent with the promise of [the booking's] detailed description on [Travelocity's] site and [our] travel itinerary (as confirmed on [Travelocity's] site 24 hours prior to departure)".


Yeah right. From what just happened with the Japanese hotels, the Travelocity guarantee apparantly applies to all travel booked on Travelocity.


*That is: provided you are not staying in a hotel, flying, or basically participating in any geographic dislocations that you thought Travelocity would facilitate.

Please don't get me started on the Travelocity Guarantee. :mad:

Wanted to post the results of my contact with Citypules24 News in Toronto. My hunch is Mr. Hauber is digging out of two weeks of back E mail. Citytv is actually very good and responsive to consumer issues.

-------------------
Just sent now:

Dear Mr. Hauber,

Thanks for getting back with me at a time when you may be wading through 2 weeks worth of E-mail. I understand how wire service articles get distributed and published by media outlets who really have to trust the accuracy.

There are 509 people who purchased these tickets. The airline Alatallia seems to be the problem here. If they had simply said it was a mistake and refunded everyone funds, it would be OK. Instead Alatallia took the road of making it clear, if you try and use these tickets you could get stranded along the trip, in addition to changing the origional fare rules.

The actual cost to Atallia actually is much less than I qouoted. The stink is still high.

They unalatterly cancelled or modified many tickets leaving them unusable. Some can use thier tickets to get to Cypurss and back to Toronto from Italy but their segments on Cyprus Air to return to Italy are canceled. Ticket holders would have to buy their on tickets or swim.

People are calling themselves, "The Alatallia Swim Team." Ticket holders are organizing and developing a strategy to work the press, regulatory authorities, and develop evidence for litigation.

See: http://www.flyertalk.com/forum/showpost.php?p=5573574&postcount=4

This really is developing into a good story.

Sassy!

----------------------------------
Dear Mr. Sassy!:

Thanks for your email. Please forgive the delayed reply, as I’ve been away the last two weeks.

This story came from the Canadian Press and was also featured on the Associated Press. These are two of the world’s largest wire services and as a result the story got wide coverage around the world.

I’m not sure whether Orbitz did as you contend, but I won’t argue that they would, of course, do anything to present themselves in a positive light. However, I would maintain that all online services -- as well as the airline -- wind up looking bad when this kind of snafu occurs.

As the article implied, like bricks and mortar stores, they should be bound by the price they announce, until it is formally corrected. It’s unlikely those people who didn’t get what they were promised will use any of their services again.


Thanks for writing us about this.


Dan Haber,

Supervising Producer,

Pulse24.com



--------------------------------------------------------------------------------


-----Original Message-----
From: Sassy!
Sent: Friday, April 07, 2006 11:18 PM
To: Internet-Pulse24 News; Internet-Pulse24 News
Subject:


Wanted to let you know City Pulse got took by the PR Spin by the airline and Orbiz on the piece linked below. They really didn't honor the tickets. The airline without notice canceled many reservations even if ticketed with ticked numbers. They then said that because the tickets had to be reinstated they could follow new much more restrictive fare rules. They changed the fare rules making the tickets useless to a lot of us who purchased as the new fare rules require no changes to the dates and eliminated stopovers. They did reinstate the tickets but with the new very questionable fare rules and actions by the airline.

Yes, the will loose 2M US on this but they couldn't buy the positive press internationally they got by pulling off this half-truth PR spin.

I spoke with a women at City who produces the 11:00PM news about 20 minutes ago. She asked me to find the post on the City Pulse web site and forward it.

http://www.pulse24.com/Business/Top...07-001/page.asp


Sassy!

Wll done, Sassy ^

Congratulations!

Very good work indeed!

(but I'm still of the belief that any results/change of heart from AZ will start to manifest themselves from Wednesday onwards, once the full AZ management team is available and can stop passing the buck on one another....)

I just filled-in a complaint to the BBB.

Did anyone have a feedback from CTA ?

So at the risk of starting WWIII here I go:

AZ makes a mistake, people avail themselves of (read exploit) the opportunity.

AZ restricts and adds obstructions, people cty "foul" and "not fare" (spelling
/pun intended)

hmmm.... Double standard here?

Pardon me me for thinking out loud - if one snagged the tix for the love of travel kudos.... have a great time in Cyprus. A great place.

If one got the for the trill of the hunt .... well one may have bagged something that is not exactly palatable!

Deep down , most realize that the fare was an error and any protestations about contracts, rules changing etc... ring hollow since the basic playing field is not really level. It was skewed by grabbing a wrong fare and then demanding it be honored.

Contracts you say? Well has anyone had a legal contract or a legal loan agreement reviewed and vacated within a short period because state law says it is permissible to do so?

Yeah we can all make and prove points, but if we got the tickets to travel....

Deep down , most realize that the fare was an error and any protestations about contracts, rules changing etc... ring hollow since the basic playing field is not really level. It was skewed by grabbing a wrong fare and then demanding it be honored.


Hoo boy.... :rolleyes:

Wanna talk about an unlevel playing field?
How about when I make a mistake and reserve the wrong dates for a trip? Do I get let out of the cancellation fee because I made a mistake?

I think not.

I wouldn't mind letting AZ cancel my tix if I got the same consideration.

If I'm held to the contract, then so shall AZ.

So at the risk of starting WWIII here I go:

AZ makes a mistake, people avail themselves of (read exploit) the opportunity.

AZ restricts and adds obstructions, people cty "foul" and "not fare" (spelling
/pun intended)

hmmm.... Double standard here?

Pardon me me for thinking out loud - if one snagged the tix for the love of travel kudos.... have a great time in Cyprus. A great place.

If one got the for the trill of the hunt .... well one may have bagged something that is not exactly palatable!

Deep down , most realize that the fare was an error and any protestations about contracts, rules changing etc... ring hollow since the basic playing field is not really level. It was skewed by grabbing a wrong fare and then demanding it be honored.

Contracts you say? Well has anyone had a legal contract or a legal loan agreement reviewed and vacated within a short period because state law says it is permissible to do so?

Yeah we can all make and prove points, but if we got the tickets to travel....

1. AZ loads a fare.
2. AZ sells fare and, due to lack of internal controls and process arrangements, continues to sell fare for longer than AZ desired.
3. AZ and large travel agency agree that AZ will honor those reservations that are ticketed and announce to the world they are honoring all reservations that are ticketed.
4. AZ gets free publicity in major media outlets and becomes discussion topic.
5. AZ plays games with ticketed reservations it initially agreed to honor.

The only double standard I see is an AZ double standard IF they fail to honor in full the tickets.

And the playing field is normally skewed in the airline's favor. These kind of things are the opportunity where the airlines and travel agencies get a dose of their own medicine in the same standard contractual way. After 24-48 hours, every airline I use has made me pay a price for my negligence; after some time, the airline is made to pay a price too. School of hard knocks perhaps?

But this is all to the side, as AZ will be flying me on these ticketed itineraries. ;)

Here is my question at this point why do people still reply to people who ask why? I mean there are over 5000 theads of why.

Here is my question at this point why do people still reply to people who ask why? I mean there are over 5000 theads of why.

I agree, and most have join dates of March and April 2006.

Here is my question at this point why do people still reply to people who ask why? I mean there are over 5000 theads of why.


Point well made. My contribution to the "why" question is over!

I do not need to have the last word on this topic, nor do I desire to do that.

I collect miles to travel and explore, getting a F/C/J seat is a real bonus, getting a great deal is a great opportunity.

This thread has been a real eye-opener into the thinking of many people. I'll sign off with that....

And the playing field is normally skewed in the airline's favor. These kind of things are the opportunity where the airlines and travel agencies get a dose of their own medicine in the same standard contractual way. After 24-48 hours, every airline I use has made me pay a price for my negligence; after some time, the airline is made to pay a price too. School of hard knocks perhaps?


Well said ^

Daniele -- you have an incorrect citation. The quote is from GUWonder.
--
13F

Here is my question at this point why do people still reply to people who ask why? I mean there are over 5000 theads of why.

I agree. Let's stay on task here.

These kind of things are the opportunity where the airlines and travel agencies get a dose of their own medicine in the same standard contractual way.

This TA, at the risk of dragging this thread off topic, respectfully disagrees with travel agencies being lumped in as a bad guy. Last time I checked, we aren't the ones who created or prolonged this AZ mess, just wound up, as usual, in the middle when things get ugly. Haven't some of the big, online TA's done what they could to encourage AZ to honor the misprice at the outset of this debacle?

3 Orbitz tickets that had all the AZ flights deleted,have now been partially reinstated.

* 2 tix- YYZ-IAD-MXP-LCA was replaced with YYZ-MXP, no LCA
LCA-ROM-MXP-EWR-YYZ was replaced with MXP-YYZ,no LCA

* 1 tix- YYZ-BOS-MXP-ROM-LCA replaced with YYZ-MXP-LCA-LCA
LCA-MXP-EWR-YYZreplaced with MXP-EWR-YYZ (unwanted 14 day stopover) in MXP



2 other Orbitz tix are in major swim team-land, although the YYZ-MXP portions were reinstated last week.

2 other CT tickets are also still swim teaml-land, with no itin progress since last week

Contracts you say? Well has anyone had a legal contract or a legal loan agreement reviewed and vacated within a short period because state law says it is permissible to do so?

Without going into a lengthy explanation of the legal principles at work, I'll simply say that your line of reasoning does not apply to this situation.

This TA, at the risk of dragging this thread off topic, respectfully disagrees with travel agencies being lumped in as a bad guy. Last time I checked, we aren't the ones who created or prolonged this AZ mess, just wound up, as usual, in the middle when things get ugly. Haven't some of the big, online TA's done what they could to encourage AZ to honor the misprice at the outset of this debacle?

Unfortunately, the TAs involved in this situation have not been entirely helpful. Some Orbitz phone agents are far more zealous than the AZ agents I have spoken with. When I call to ask the simple question "What is Orbitz trying to do to sort this mess out," the agents start yelling at me almost- the fare is a mistake, you had to have known, you cannot make changes, etc.. All I wanted to hear was that Orbitz understands there is a problem, and is trying to fix it. The phone encounters I've had so far lead me to believe the TAs are working against their customers, not for or with them....

So,on all 10 of my itins (5 for other family members!),there has been TANGIBLE, though not ideal progress in restoring the guts of the itin,which is the US-MXP portions.

Tweaking the dates/understanding the date change policy and figuring out the MXP-LCA routing sagas will be Part 2.

Clearly, there has been a positive response by AZ/Orb/CT. Let's recognize where progress, however incremental or incomplete, has ben made. We will likely get close to 100% of what we originally booked in terms of COS, fare basis, change policy, but it will come in stages.

Be vigilant of course, but be a bit patient.

Unfortunately, the TAs involved in this situation have not been entirely helpful.
The phone encounters I've had so far lead me to believe the TAs are working against their customers, not for or with them....

And that is unfortunate. But what I was trying to say earlier is that another poster seems to feel that it's the TA who makes and sets the terms and conditions and is as at fault as AZ is, to which I disagree.

Airlines in general and Alitalia in particular have a long history of playing hardball, both making and enforcing rules while providing customer service that can best be described as imaginary.

Alitalia's customers have traditionally been accustomed to being pushed about by the airline -- so much so that Aliatalia has come to expect its customers to be pushovers. I find it encouraging (and, admittedly, immensely amusing) that a customer uprising not only keeps yapping at Alitalia's heels, but even seems likely to take a bite or two of flesh.

The phone encounters I've had so far lead me to believe the TAs are working against their customers, not for or with them....The key letter in TA is the A. In most agency situations, including this one, the agent represents the seller, not the buyer. There are millions of buyers out there and frankly having 500 or so swear off an agent forever is way less important to the agent than having one of only a handful of clients (airlines) po'd at them.

I don't envy Sabre or Cendant and their minions in all this. In my little corner of the consulting business we say that the worst thing in the world is a stupid client. That's what Orbitz and CT et al got here, and the dance they're doing in order to keep the client while not losing the customers is fascinating to behold.

And that is unfortunate. But what I was trying to say earlier is that another poster seems to feel that it's the TA who makes and sets the terms and conditions and is as at fault as AZ is, to which I disagree.

You're completely right to clarify that the TAs make none of the rules, etc.. That's why I wish they would stop speaking from a position as if they did. The fact that they can't give a straight answer on how they're trying to solve the problem (and instead behave how an AZ agent would be expected to behave) could easily confuse someone into thinking that they are involved in setting/enforcing rules, etc..


Oh and don't forget the second round of e-mailing/faxing, tonight at 9pm eastern....

OK, I have just setup an online database, so that everyone interested can add their data in a structured way: http://KVS.UnrealNetwork.com/DRTCA9

Bump: 50 records are in, about 450 more to go ...


Maybe you can delete the duplicate posts in the database. Makes it less than 50.

Minor Update:

On account of the fact that 535 lines of text in my Orbitz (Worldspan) PNR have not yet resolved my booking issues to my satisfaction, I just obtained a refund of my $9.99 booking fee from an Orbitz supervisor. My booking remains intact, and I shall continue to direct all future efforts going forward towards Alitalia.

Minor Update:

On account of the fact that 535 lines of text in my Orbitz (Worldspan) PNR have not yet resolved my booking issues to my satisfaction, I just obtained a refund of my $9.99 booking fee from an Orbitz supervisor. My booking remains intact, and I shall continue to direct all future efforts going forward towards Alitalia.

Is there anything out there for non-TAs (aka me) to see the comments in my PNR (besides flight details from sites like my trip and more, etc.)?

Is there anything out there for non-TAs (aka me) to see the comments in my PNR (besides flight details from sites like my trip and more, etc.)?

No, there isn't. I'm not a TA myself, nor did I see the comments directly - I was simply told there there are 535 lines of comments, and given how much I've spoken with folks at Orbitz, can completely believe it.

I'm not sure if this is relevant at all, but I was looking over the routing rules (thanks expertflyer) and here is what they say:

FARE BASIS CODE
DRTCA9

QTE F/B BK FARE EFF EXP TKT AP MIN/MAX RTG
1 - DRTCA9 D R 3405.00 18MY - - ?? -/ - AT01

*** USE OF YY NLX TYPE FARES YTO-LCA NOT PERMITTED ON AZ ***

AT01 /VIA THE ATLANTIC/
YTO-ROM-MIL-LCA
YTO-MIL/ROM-LCA
YTO-MIL-ROM-LCA
YTO-YY-BOS/CHI/NYC/WAS-ROM-MIL-LCA
YTO-YY-BOS/CHI/NYC/WAS-MIL/ROM-LCA
YTO-YY-BOS/CHI/NYC/WAS-MIL-ROM-LCA
YY MEANS TRAVEL VIA ANY CARRIER


Based on this, it seems that those of us with segments on non-AZ carriers should not have had our routings changed..... Any thoughts?

Edit: Even though the 'new' fare is showing, our tickets are still from the same fare basis.....

Minor Update:

On account of the fact that 535 lines of text in my Orbitz (Worldspan) PNR have not yet resolved my booking issues to my satisfaction, I just obtained a refund of my $9.99 booking fee from an Orbitz supervisor. My booking remains intact, and I shall continue to direct all future efforts going forward towards Alitalia.

They refunded you that item as a customer service goodwill item, right? Not as part of some kind of individual understanding that has Orbitz wiping its hand clean of these things if you should call back, right?

I'm not sure if this is relevant at all, but I was looking over the routing rules (thanks expertflyer) and here is what they say:


Based on this, it seems that those of us with segments on non-AZ carriers should not have had our routings changed..... Any thoughts?

*** USE OF YY NLX TYPE FARES YTO-LCA NOT PERMITTED ON AZ ***

*** Use of other airlines normal and excursion type fares for Toronto to Larnaca not permitted on Alitalia *** ? :confused:

They refunded you that item as a customer service goodwill item, right? Not as part of some kind of individual understanding that has Orbitz wiping its hand clean of these things if you should call back, right?

Exactly.

Minor Update:

On account of the fact that 535 lines of text in my Orbitz (Worldspan) PNR have not yet resolved my booking issues to my satisfaction, I just obtained a refund of my $9.99 booking fee from an Orbitz supervisor. My booking remains intact, and I shall continue to direct all future efforts going forward towards Alitalia.

I sent online requests to fix the itineraries and they wrote me back to have the airline to do this. Having this statement in hand, I am going to refuse to pay the service fee. I guess American Express will help me in this case :D

I'm not sure if this is relevant at all, but I was looking over the routing rules (thanks expertflyer) and here is what they say:


Based on this, it seems that those of us with segments on non-AZ carriers should not have had our routings changed..... Any thoughts?

Edit: Even though the 'new' fare is showing, our tickets are still from the same fare basis.....


Attention! The base fare of 3,400 USD is NOT what we booked! These rules do not allow a date change on the outbound nor do they allow to change the routing. Our fare rules with the fare of 33 usd (or those for 3,300) DO allow date changes and refunds and stopovers! I was quoted by Alitalia the fare rules for the 3,450 usd tariff but I refused to accept it.

I sent online requests to fix the itineraries and they wrote me back to have the airline to do this. Having this statement in hand, I am going to refuse to pay the service fee. I guess American Express will help me in this case :D

If anything, I'd go HeathrowGuy's way (of getting the service fee refunded as a customer goodwill action) before a preemptive strike via the credit card company.

If anything, I'd go HeathrowGuy's way (of getting the service fee refunded as a customer goodwill action) before a preemptive strike via the credit card company.

Either route strikes me as a bit excessive. You'll be getting $5 back. I know some of you are very upset, but this may just not be worth your time.

The Orbitz service fee was $9.99, and refunding the fee is absolutely worth it given that Orbitz is proving absolutely useless if not counterproductive at this point. I can use the $10 for a phonecard to call up AZ's Canada and Italy offices tomorrow.

Attention! The base fare of 3,400 USD is NOT what we booked! These rules do not allow a date change on the outbound nor do they allow to change the routing. Our fare rules with the fare of 33 usd (or those for 3,300) DO allow date changes and refunds and stopovers! I was quoted by Alitalia the fare rules for the 3,450 usd tariff but I refused to accept it.

True, and I think most everyone here is working to get the original fare rules re-instated. The point is that currently AZ is claiming the 'new' fare rules (the more restrictive of the two sets) to be in effect for our tickets, and the routing rules I posted are for these 'new' fare rules, which effectively means that all of our original routings should be valid, and should never have been changed. They're not even playing fairly with the arbitrary rules they've unilateraly imposed on us.

I'm not sure, though, what exactly the "USE OF YY NLX TYPE FARES YTO-LCA NOT PERMITTED ON AZ" means for sure, or if it affects the point I just made.

~2 more hours to go until the next batch of faxes/e-mails is sent out....

Unfortunately, the TAs involved in this situation have not been entirely helpful. Some Orbitz phone agents are far more zealous than the AZ agents I have spoken with. When I call to ask the simple question "What is Orbitz trying to do to sort this mess out," the agents start yelling at me almost- the fare is a mistake, you had to have known, you cannot make changes, etc.. All I wanted to hear was that Orbitz understands there is a problem, and is trying to fix it. The phone encounters I've had so far lead me to believe the TAs are working against their customers, not for or with them....

get their names and email Orbitz supervisors (i.e., Hoyt, etc.), no?

I just checked my reservation on cheaptickets and is now showing cancelled. I called cheaptickets and the agent told me that I must have cancelled my res on the web. After assuring her that I did no such thing she placed me on hold three times to checkwith AZ finally telling me they were closed and I should call tomorrow to see what they can do. Well lets see what happens. I had been ticked and I have recieved my paper tickets.

get their names and email Orbitz supervisors (i.e., Hoyt, etc.), no?

These are mostly supervisors I'm talking about, as I've only come across one frontline CS agent who was knowladgeablea about the situation (and she was very, very knowledgeable. Very professional sounding too, though she tried to 'bully' me with jargon and terminology that 'ordinary' fliers might be inimidated by.)

I'll continue to e-mail Mr. Hoyt, hopefully get some responses this week...

Almost time for round two of the carpet bombing campaign...;)

I just checked my reservation on cheaptickets and is now showing cancelled. I called cheaptickets and the agent told me that I must have cancelled my res on the web. After assuring her that I did no such thing she placed me on hold three times to checkwith AZ finally telling me they were closed and I should call tomorrow to see what they can do. Well lets see what happens. I had been ticked and I have recieved my paper tickets.

My CheapTickets itinerary is still showing "fine".

Time for the next batch of emails/faxes. :D

The Orbitz service fee was $9.99, and refunding the fee is absolutely worth it given that Orbitz is proving absolutely useless if not counterproductive at this point. I can use the $10 for a phonecard to call up AZ's Canada and Italy offices tomorrow.

Not opposed to your getting that fee refunded based on recent lack of service, but wasn't it Orbitz that held AZ's feet to the fire early on? I think they still deserve some credit for that.

This ageing hippy's arthritic fingers just sent out the nine pm mass mailing. You know we fly a lot. How about making up Drafted:Orbitz/Alitallia Airlines Swim Team "T" shirts? I'd wear one on the plane. Maybe have bullet point outline Draft Cards to had out if people ask.

Hey Hey
Ho Ho
LBJ (Alitalia and Orbitz)
Has got to go

Not opposed to your getting that fee refunded based on recent lack of service, but wasn't it Orbitz that held AZ's feet to the fire early on? I think they still deserve some credit for that.

I have to wonder whether it was 'Orbitz holding AZ's feet to the fire' or something more like 'lawyers for both Orbitz and AZ came to the conclusion that there would be unfavorable legal implications for not honoring the fare'. Call me a cynic...

E-mails and faxes are out!

I emailed and faxed.

Did you guys see this? It's on Drudge right now. www.drudgereport.com

"FLASH: CENDANT is planning to put its travel business, which includes ORBITZ, CHEAPTICKETS, up for sale Monday; expected to be sold for more than $4 billion..."

Did you guys see this? It's on Drudge right now. www.drudge.com

"FLASH: CENDANT is planning to put its travel business, which includes ORBITZ, CHEAPTICKETS, up for sale Monday; expected to be sold for more than $4 billion..."

They just selected a new CEO last week for the online travel agency businesses a few days back; some former Computer Associates guy.

Did you guys see this? It's on Drudge right now. www.drudge.com

Don't you mean www.drudgereport.com ..? Very different site... :p

Don't you mean www.drudgereport.com ..? Very different site... :p

Yup, you're right. I just fixed the link. Thanks for the heads-up. :)

They just selected a new CEO last week for the online travel agency businesses a few days back; some former Computer Associates guy.

from thestreet.com (http://www.thestreet.com/_yahoo/comment/funnymoney/10280895.html?cm_ven=YAHOO&cm_cat=FREE&cm_ite=NA):

"Cendant named Jeff Clark CEO of its Internet travel business, after spending hours online looking for a better deal. The company could've saved even more by booking the CEO and a rental car together. "

Did you guys see this? It's on Drudge right now. www.drudgereport.com

"FLASH: CENDANT is planning to put its travel business, which includes ORBITZ, CHEAPTICKETS, up for sale Monday; expected to be sold for more than $4 billion..."

Cendant will split into 4 different companies by year's end.

So, do we have an e-mail address/fax/phone number for the new guy? Let's break him in right.... ;)

OK, I have just setup an online database, so that everyone interested can add their data in a structured way: http://KVS.UnrealNetwork.com/DRTCA9
Slightly OT, but this issue did come up in this thread on the first day. People were saying that Farealert killed the deal.
The Farealert e-mail went out at 13:34 EST. Not everyone clarifies time zones in your database, but the last booking time I see there seems to be at 12:50 EST... so it seems, based on this sample, that the deal was dead before Farealert went out.

(I have no personal stake in the matter, just following the thread with interest and observing things).

Slightly OT, but this issue did come up in this thread on the first day. People were saying that Farealert killed the deal.
The Farealert e-mail went out at 13:34 EST. Not everyone clarifies time zones in your database, but the last booking time I see there seems to be at 12:50 EST... so it seems, based on this sample, that the deal was dead before Farealert went out.

The deal was still available for over an hour after the farealert went out, but I don't think that farealert did much damage to this particular deal. By the time the farealert hit, the deal had become pretty difficult to book, and the average farealerter probably could not get have booked it without help.

The deal was still available for over an hour after the farealert went out, but I don't think that farealert did much damage to this particular deal. By the time the farealert hit, the deal had become pretty difficult to book, and the average farealerter probably could not get have booked it without help.

I expected it to be gone around 12:40 pm EST based on a prior experience but bookings were taken even after that, apparently with ticket numbers issued through at least 1.30 p.m. EST. By the time FareAlert went out, it was not possible to book it on Travelocity/Expedia/Orbitz.

I'm in the Burssels airport currently and just went to the Alitalia desk to see about changing the tickets; they said it would have to be done when we arrived in Larnaca?!?.

I'm in the Burssels airport currently and just went to the Alitalia desk to see about changing the tickets; they said it would have to be done when we arrived in Larnaca?!?.

Interesting. But AZ doesn't even fly its own planes into Larnaca. :eek:

Perhaps this will be useful:

Alitalia offices in Larnaca/Nicosia

Alitalia at the airport
Airport name: Larnaca International
Phone: 00357-4-643035/6
Fax: 00357-4-643042
Distance from the City: Km. 8

Handling agent
Address: Louis Aviation Ltd. 94 Makarios Av. Demelza Court, 1-2 Larnaca
Phone: 00357-4-657664
Fax: 00357-4-657603

Handling agent
Address: Luis Aviation Ltd Evagoras Av. and King Paul St. P.O. 1301 - Nicosia
Phone: 00357-4-679999
Fax: 00357-2-674500


They should be able to help, right?

The deal was still available for over an hour after the farealert went out, but I don't think that farealert did much damage to this particular deal. By the time the farealert hit, the deal had become pretty difficult to book, and the average farealerter probably could not get have booked it without help.


Yeah, I laughed when the farealert came out because it was at least 6 hours from the time I booked my trips. I figured thats why I didnt get in on past deals.......that I only found out thru farealert.....but by then its typically to late?

I have to wonder whether it was 'Orbitz holding AZ's feet to the fire' or something more like 'lawyers for both Orbitz and AZ came to the conclusion that there would be unfavorable legal implications for not honoring the fare'. Call me a cynic...

E-mails and faxes are out!

Nonetheless they hired the right lawyers. Without Orbitz I personally would not be ticketed. It was the only place I could book at the late hour of 12 pm EST. I am for holding on to the view Orbitz acted quickly to do the right thing for its customers.
Still wanting them/us/me to fight for the original fare rules.

at this point I would settle for giving up the LCA segments of the trip. then no worries about getting the italy stopover, and as interested as I was in checking out cyprus, I just want to get a final status on my itin so I can make other plans. AZ's wearing me down :o

anyone who emailed looking for the no-LCA-segments deal, please post your results. I'm still waiting for responses...

Just checking in to see if anyone has heard any news this morning. I am double booked on a bunch of segments. I need to call Orbitz so they can call AZ and figure it out.

All is silent down on the farm. I want to make a couple of follow up phone calls to the press tomarrow. I am focusing on the WSJ and The San Jose Mercury News (some say the paper of record on technology).

I personally want to make up a "Drafted into, The Orbitz/Alitallia Swim Team" and Draft Card handouts for the plane. If the press dosn't bite. I want to really press the regulators. I agree with a previous poster that with only 509 ticket holders Orbitz would rather hack us off than their client AZ.

Hrm. I need to call Orbitz today. I booked at 19h34 and 19h44 GMT (i.e. 2.30 and 2.40pm

I guess I am screwed. :(

Hrm. I need to call Orbitz today. I booked at 19h34 and 19h44 GMT (i.e. 2.30 and 2.40pm

I guess I am screwed. :(

Did you get ticket numbers? Did you receive paper tickets? If not, then you were out of it 2 weeks ago. If so, you are still in.

I just got off the phone with cheaptickets. After 42 min on the line I was told that AZ will email a new initiary due to change in schedule. I have my paper tickets in hand. So, now I will just have to wait. They would not tell me how long should I wait before calling back. After some prodding the agent said call back in 24 hrs if you have not recieved an email from AZ.

Alitalia just reinstated my flights as originally booked, which is the resolution that I wanted (I don't care too much about the fare rules change issue, although I can understand why it is a big issue for many of you).

In case some of you want to try to replicate my efforts, it ultimately took a faxed letter to the Alitalia Airlines Tariffs Desk in New York to get things done. That fax number is (212) 903-3588. I also courtesy copied the Canadian Transportation Authority Air Travel Complaints Program, with whom I had opened up a complaint, and the mediator who had been assigned to me at the BBB of New York. The respective fax numbers for each of those are (819) 953-5686 and (212) 477-4912.

I just received an e-mail from an Alitalia "Tariffs Analyst" out of the New York office confirming that:

Dear [SAT Lawyer],

Your flights have been reinstated as per your original booking. Alitalia apologizes for any inconvenience. Have a wonderful flight. You can also call out toll free number 1-800-223-5730 to review your reservation. Grazie!

Good luck to the rest of you with your own itineraries.

I'm almost to the point where I'll give up the date change (which is what I want) - they have changed my flights by one day (out a day earlier than planned) - however the returns weren't messed with. I just wanted to do a date change to August when some of my other friends will be there (Booked July 2-7, rebooked by AZ for July 1-7, want to fly Aug 10-15) - but I'm thinking it won't happen.

I booked 3 tickets & only 2 of us will be going - so I now need to refund 1 ticket - AZ says no refunds allowed (per new rules) - should I take this up with Orbitz or Amex?

Please let it ride. It's only two days untill AZ managment get back to the office. I thought I'd make my follow up contacts with the press on the second buisness day of the week. I am also going to follow SATLawyer's lead and file with the CTA and the BB.

I have a buddy who worked in United managment. He reports they'd blow off even large groups of upset passengers and TA's but they really do fear the regulators.

Alitalia just reinstated my flights as originally booked, which is the resolution that I wanted (I don't care too much about the fare rules change issue, although I can understand why it is a big issue for many of you).

In case some of you want to try to replicate my efforts, it ultimately took a faxed letter to the Alitalia Airlines Tariffs Desk in New York to get things done. That fax number is (212) 903-3588. I also courtesy copied the Canadian Transportation Authority Air Travel Complaints Program, with whom I had opened up a complaint, and the mediator who had been assigned to me at the BBB of New York. The respective fax numbers for each of those are (819) 953-5686 and (212) 477-4912.

I just received an e-mail from an Alitalia's "Tariffs Analyst" out of the New York office confirming that:



Good luck to the rest of you with your own itineraries.

Hi SAT Lawyer,

Could you describe the nature of your letter? Was it very polite, firm but demanding action, etc.

Also, did you have to provide a photocopy of your original tickets? And did your reinstated itinerary include non-AZ flights as well?

The approach I am thinking of taking if first thanking them for honoring the $33 fare and then asking why my tickets were changed? And if a change is necessary, could they please contact me to discuss something mutually beneficial to both of us. (Basically I would like my original itinerary but dont mind if they change the outbound or eliminate my stopover - its the original return which comes via Newark that I really want as that will save us $400 in coming back to EWR from YYZ).

I don’t plan to threaten, etc just yet...

Can someone explain what this language means in practical terms:

CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. CHANGES ANY TIME CHANGES NOT PERMITTED IN CASE OF REISSUE/REVALIDATION.

(from the new language under fare rules).

thanks in advance.

Can someone explain what this language means in practical terms:

CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. CHANGES ANY TIME CHANGES NOT PERMITTED IN CASE OF REISSUE/REVALIDATION.

(from the new language under fare rules).

thanks in advance.

When there are two items that appear in contradiction, the more restrictive rule would apply. Thus, the new rules state that you will not be allowed to cancel your ticket for a refund (i.e., no refunds); and changes are not permitted.

How could it possbily not be in their best interest to allow people to cancel these tickets for a refund? :confused:

HCould you describe the nature of your letter? Was it very polite, firm but demanding action, etc.

I can do better than that; here is the actual letter (apologies for the FlyerTalk formatting):

Via facsimile
Alitalia Airlines
Attn: Rate Desk
350 Fifth Avenue
New York, NY 10118
(212) 903-3588 (facsimile)

Dear Sir or Madam:

On April 5, 2006, I purchased a ticket for roundtrip business class travel on Alitalia from Toronto, Canada to Larnaca, Cyprus through www.cheaptickets.com/. I was scheduled to fly from Toronto (YYZ) to Rome, Italy (FCO) on Saturday, July 1, 2006, continuing from Rome (FCO) to Larnaca (LCA) the following day, and returning from Larnaca to Toronto via Milan (MXP) and Newark, New Jersey (EWR) on Tuesday, July 4, 2006. My purchase was confirmed by e-mail, ticket numbers were issued, and UPS delivered paper tickets to me. My Alitalia record locator number is [deleted] and my ticket number is [deleted].

At some point after I purchased my itinerary and it was ticketed, I understand that Alitalia chose to suspend my booking and those of other customers who had also purchased similar tickets, claiming that the airfare that we purchased was a mistake. Thereafter, Alitalia agreed to honor my booking and 508 others, which had been purchased and ticketed prior to the suspension. Alitalia’s decision to reinstate these bookings, including mine, was widely reported by the media in publications such as the Wall Street Journal (see, e.g., Evan Perez, Alitalia Accidentally Offers Airfare to Cyprus for $33, Wall Street Journal, April 7, 2006) and through the Associated Press. Furthermore, over the course of several phone calls, the customer service representatives with CheapTickets, my booking agent, have explicitly reassured me that my individual reservation would be reinstated and honored.

Despite these reassurances, Alitalia’s public representations, and the fact that I have paper tickets in hand, it is apparent that my original itinerary has not, in fact, been properly reinstated. When I view my itinerary at www.cheaptickets.com/, I note that it is missing the transatlantic return segment on Alitalia #606 from Milan (MXP) to Newark (EWR) on July 4, 2006. Without this segment, I have no way to get from Milan, where I arrive at 12:35 p.m. on AZ #7707, to Newark, where I am scheduled to depart for Toronto at 7:45 p.m. on Continental #2335 that same day.

When I called CheapTickets to discuss this missing flight segment, I was informed that Alitalia was attempting to rework my itinerary without my consent, substituting instead a new itinerary which would require a forced overnight stay in Milan on Tuesday, July 4, 2006 and a return to North America on Wednesday, July 5, 2006, instead of the day before as I had originally booked. This unilateral change is not acceptable for me for two reasons: (1) it will require me to incur the extra expense of paying for a hotel night in Milan out of my own pocket; and (2) it will return me to North America on July 5, 2006, rather than July 4, 2006 as originally booked, causing me to miss an extra day of work that I can ill afford to miss.

I understand that Alitalia may prefer to offer me an itinerary that contains as many Alitalia-operated flights as possible (i.e. flights on Alitalia's own metal) in order to reduce its own cost in terms of paying other carriers to fly me from one city to another. And I certainly would be understanding of and sympathetic to such a preference. For that reason, if Alitalia is interested, I am willing to forego the last segment on Continental Airlines (Continental #2335 from EWR-YYZ on July 4, 2006) and terminate my return trip at EWR so that Alitalia does not have to pay Continental what likely will amount to more than the revenue it realized from my entire booking to transport me on that last segment. If Alitalia is not interested in this resolution, however, I am also prepared to fly the itinerary as originally booked all the way back to Toronto. Regardless, it is imperative that I return to North America on July 4, 2006 and not absorb an overnight layover in Milan (MXP), Rome (FCO), or anywhere else that I deliberately avoided when making my original booking, or otherwise cut short my already brief vacation in Cyprus.

Whatever Alitalia decides to do about my final, Continental-operated segment, I expect my business class seating on Alitalia flight #606 to be restored immediately so that it conforms to my original booking and so I may return to North America on July 4, 2006. There is absolutely no reason for Alitalia to continue to refuse, neglect, or delay putting me back on flight #606 on July 4, 2006. Flight #606 is still being operated as originally scheduled according to Alitalia's own website, which continues to offer business class seats for sale on that flight. Moreover, there are at least seven seats available in the "D" bucket (“D7”) according to Worldspan at this very moment, one of which needs to be allocated to me. Alternatively, with my consent, Alitalia is welcome to re-route me on another SkyTeam carrier or combination of SkyTeam carriers (Continental, KLM, and/or Northwest) in business class to North America provided that I both depart Larnaca and arrive in some North American gateway city on July 4, 2006.

I hope this situation is straightened out without delay as I have made plans that coincide with the travel as booked and as reflected in the paper tickets that are in my possession. I know Alitalia is very much capable of opening up a single business class seat for me on flight #606 at any time it sees fit to do so. That Alitalia is dragging its feet in restoring my itinerary as booked and ticketed is thoroughly unacceptable. And Alitalia’s categorical refusal to respond to numerous e-mails and phone calls or otherwise contact its affected customers like me despite the passage of over two weeks’ time since the original booking is totally unsatisfactory and a poor way to conduct business.

I expect Alitalia to provide me with a resolution of this matter within one week from the date of receipt of this letter, if not sooner. I further expect Alitalia to contact me to discuss what it intends to do to resolve this matter in a satisfactory manner within the same time period. I can be e-mailed at [deleted] or contacted by telephone at [deleted]. In any case, I expect to receive unambiguous written confirmation of my travel accommodations from Alitalia so that further uncertainty and confusion can be avoided. The time has long since passed for Alitalia to do the right thing and stop causing constant headaches and consternation for customers like me, who are entitled to be treated with the same courtesy and respect as any other customer of Alitalia. I look forward to hearing from Alitalia without further delay.

Sincerely,
SAT Lawyer


Also, did you have to provide a photocopy of your original tickets? And did your reinstated itinerary include non-AZ flights as well?

Yes and yes (the last segment is a CO-operated segment from EWR-YYZ).

Thanks a lot SAT Lawyer...

Via facsimile
Alitalia Airlines
Attn: Rate Desk
350 Fifth Avenue
New York, NY 10118
(212) 903-3588 (facsimile) <snip>

Sincerely,
SAT Lawyer

Excellent letter. ^

I can do better than that; here is the actual letter (apologies for the FlyerTalk formatting):

Via facsimile
Alitalia Airlines
Attn: Rate Desk
350 Fifth Avenue
New York, NY 10118
(212) 903-3588 (facsimile)

Dear Sir or Madam:

On April 5, 2006, I purchased a ticket for roundtrip business class travel on Alitalia from Toronto, Canada to Larnaca, Cyprus through www.cheaptickets.com/. I was scheduled to fly from Toronto (YYZ) to Rome, Italy (FCO) on Saturday, July 1, 2006, continuing from Rome (FCO) to Larnaca (LCA) the following day, and returning from Larnaca to Toronto via Milan (MXP) and Newark, New Jersey (EWR) on Tuesday, July 4, 2006. My purchase was confirmed by e-mail, ticket numbers were issued, and UPS delivered paper tickets to me. My Alitalia record locator number is [deleted] and my ticket number is [deleted].

At some point after I purchased my itinerary and it was ticketed, I understand that Alitalia chose to suspend my booking and those of other customers who had also purchased similar tickets, claiming that the airfare that we purchased was a mistake. Thereafter, Alitalia agreed to honor my booking and 508 others, which had been purchased and ticketed prior to the suspension. Alitalia’s decision to reinstate these bookings, including mine, was widely reported by the media in publications such as the Wall Street Journal (see, e.g., Evan Perez, Alitalia Accidentally Offers Airfare to Cyprus for $33, Wall Street Journal, April 7, 2006) and through the Associated Press. Furthermore, over the course of several phone calls, the customer service representatives with CheapTickets, my booking agent, have explicitly reassured me that my individual reservation would be reinstated and honored.

Despite these reassurances, Alitalia’s public representations, and the fact that I have paper tickets in hand, it is apparent that my original itinerary has not, in fact, been properly reinstated. When I view my itinerary at www.cheaptickets.com/, I note that it is missing the transatlantic return segment on Alitalia #606 from Milan (MXP) to Newark (EWR) on July 4, 2006. Without this segment, I have no way to get from Milan, where I arrive at 12:35 p.m. on AZ #7707, to Newark, where I am scheduled to depart for Toronto at 7:45 p.m. on Continental #2335 that same day.

When I called CheapTickets to discuss this missing flight segment, I was informed that Alitalia was attempting to rework my itinerary without my consent, substituting instead a new itinerary which would require a forced overnight stay in Milan on Tuesday, July 4, 2006 and a return to North America on Wednesday, July 5, 2006, instead of the day before as I had originally booked. This unilateral change is not acceptable for me for two reasons: (1) it will require me to incur the extra expense of paying for a hotel night in Milan out of my own pocket; and (2) it will return me to North America on July 5, 2006, rather than July 4, 2006 as originally booked, causing me to miss an extra day of work that I can ill afford to miss.

I understand that Alitalia may prefer to offer me an itinerary that contains as many Alitalia-operated flights as possible (i.e. flights on Alitalia's own metal) in order to reduce its own cost in terms of paying other carriers to fly me from one city to another. And I certainly would be understanding of and sympathetic to such a preference. For that reason, if Alitalia is interested, I am willing to forego the last segment on Continental Airlines (Continental #2335 from EWR-YYZ on July 4, 2006) and terminate my return trip at EWR so that Alitalia does not have to pay Continental what likely will amount to more than the revenue it realized from my entire booking to transport me on that last segment. If Alitalia is not interested in this resolution, however, I am also prepared to fly the itinerary as originally booked all the way back to Toronto. Regardless, it is imperative that I return to North America on July 4, 2006 and not absorb an overnight layover in Milan (MXP), Rome (FCO), or anywhere else that I deliberately avoided when making my original booking, or otherwise cut short my already brief vacation in Cyprus.

Whatever Alitalia decides to do about my final, Continental-operated segment, I expect my business class seating on Alitalia flight #606 to be restored immediately so that it conforms to my original booking and so I may return to North America on July 4, 2006. There is absolutely no reason for Alitalia to continue to refuse, neglect, or delay putting me back on flight #606 on July 4, 2006. Flight #606 is still being operated as originally scheduled according to Alitalia's own website, which continues to offer business class seats for sale on that flight. Moreover, there are at least seven seats available in the "D" bucket (“D7”) according to Worldspan at this very moment, one of which needs to be allocated to me. Alternatively, with my consent, Alitalia is welcome to re-route me on another SkyTeam carrier or combination of SkyTeam carriers (Continental, KLM, and/or Northwest) in business class to North America provided that I both depart Larnaca and arrive in some North American gateway city on July 4, 2006.

I hope this situation is straightened out without delay as I have made plans that coincide with the travel as booked and as reflected in the paper tickets that are in my possession. I know Alitalia is very much capable of opening up a single business class seat for me on flight #606 at any time it sees fit to do so. That Alitalia is dragging its feet in restoring my itinerary as booked and ticketed is thoroughly unacceptable. And Alitalia’s categorical refusal to respond to numerous e-mails and phone calls or otherwise contact its affected customers like me despite the passage of over two weeks’ time since the original booking is totally unsatisfactory and a poor way to conduct business.

I expect Alitalia to provide me with a resolution of this matter within one week from the date of receipt of this letter, if not sooner. I further expect Alitalia to contact me to discuss what it intends to do to resolve this matter in a satisfactory manner within the same time period. I can be e-mailed at [deleted] or contacted by telephone at [deleted]. In any case, I expect to receive unambiguous written confirmation of my travel accommodations from Alitalia so that further uncertainty and confusion can be avoided. The time has long since passed for Alitalia to do the right thing and stop causing constant headaches and consternation for customers like me, who are entitled to be treated with the same courtesy and respect as any other customer of Alitalia. I look forward to hearing from Alitalia without further delay.

Sincerely,
SAT Lawyer




Yes and yes (the last segment is a CO-operated segment from EWR-YYZ).


I especially enjoyed the use of 'consternation'.... :)

I can do better than that; here is the actual letter (apologies for the FlyerTalk formatting):



Very nice

Does anyone actually have a phone number to AZ that will allow you to connect to a person at a specific extension? I have a msg to call someone at ext XXXX but every friggin number I get takes me into the auto-attendant or to reservations and they cannot connect me.

The number left was for reservations but they say a transfer to a local extension can't be made. Oh yeah, this person is in Toronto.

HELP!!!!

Excellent letter. ^

GRRRRREEEEAAAATTTTT Letter!!!!!

I can do better than that; here is the actual letter (apologies for the FlyerTalk formatting):

Via facsimile
Alitalia Airlines
Attn: Rate Desk
350 Fifth Avenue
New York, NY 10118
(212) 903-3588 (facsimile)

Dear Sir or Madam:

On April 5, 2006, I purchased a ticket for roundtrip business class travel on Alitalia from Toronto, Canada to Larnaca, Cyprus through www.cheaptickets.com/. I was scheduled to fly from Toronto (YYZ) to Rome, Italy (FCO) on Saturday, July 1, 2006, continuing from Rome (FCO) to Larnaca (LCA) the following day, and returning from Larnaca to Toronto via Milan (MXP) and Newark, New Jersey (EWR) on Tuesday, July 4, 2006. My purchase was confirmed by e-mail, ticket numbers were issued, and UPS delivered paper tickets to me. My Alitalia record locator number is [deleted] and my ticket number is [deleted].

At some point after I purchased my itinerary and it was ticketed, I understand that Alitalia chose to suspend my booking and those of other customers who had also purchased similar tickets, claiming that the airfare that we purchased was a mistake. Thereafter, Alitalia agreed to honor my booking and 508 others, which had been purchased and ticketed prior to the suspension. Alitalia’s decision to reinstate these bookings, including mine, was widely reported by the media in publications such as the Wall Street Journal (see, e.g., Evan Perez, Alitalia Accidentally Offers Airfare to Cyprus for $33, Wall Street Journal, April 7, 2006) and through the Associated Press. Furthermore, over the course of several phone calls, the customer service representatives with CheapTickets, my booking agent, have explicitly reassured me that my individual reservation would be reinstated and honored.

Despite these reassurances, Alitalia’s public representations, and the fact that I have paper tickets in hand, it is apparent that my original itinerary has not, in fact, been properly reinstated. When I view my itinerary at www.cheaptickets.com/, I note that it is missing the transatlantic return segment on Alitalia #606 from Milan (MXP) to Newark (EWR) on July 4, 2006. Without this segment, I have no way to get from Milan, where I arrive at 12:35 p.m. on AZ #7707, to Newark, where I am scheduled to depart for Toronto at 7:45 p.m. on Continental #2335 that same day.

When I called CheapTickets to discuss this missing flight segment, I was informed that Alitalia was attempting to rework my itinerary without my consent, substituting instead a new itinerary which would require a forced overnight stay in Milan on Tuesday, July 4, 2006 and a return to North America on Wednesday, July 5, 2006, instead of the day before as I had originally booked. This unilateral change is not acceptable for me for two reasons: (1) it will require me to incur the extra expense of paying for a hotel night in Milan out of my own pocket; and (2) it will return me to North America on July 5, 2006, rather than July 4, 2006 as originally booked, causing me to miss an extra day of work that I can ill afford to miss.

I understand that Alitalia may prefer to offer me an itinerary that contains as many Alitalia-operated flights as possible (i.e. flights on Alitalia's own metal) in order to reduce its own cost in terms of paying other carriers to fly me from one city to another. And I certainly would be understanding of and sympathetic to such a preference. For that reason, if Alitalia is interested, I am willing to forego the last segment on Continental Airlines (Continental #2335 from EWR-YYZ on July 4, 2006) and terminate my return trip at EWR so that Alitalia does not have to pay Continental what likely will amount to more than the revenue it realized from my entire booking to transport me on that last segment. If Alitalia is not interested in this resolution, however, I am also prepared to fly the itinerary as originally booked all the way back to Toronto. Regardless, it is imperative that I return to North America on July 4, 2006 and not absorb an overnight layover in Milan (MXP), Rome (FCO), or anywhere else that I deliberately avoided when making my original booking, or otherwise cut short my already brief vacation in Cyprus.

Whatever Alitalia decides to do about my final, Continental-operated segment, I expect my business class seating on Alitalia flight #606 to be restored immediately so that it conforms to my original booking and so I may return to North America on July 4, 2006. There is absolutely no reason for Alitalia to continue to refuse, neglect, or delay putting me back on flight #606 on July 4, 2006. Flight #606 is still being operated as originally scheduled according to Alitalia's own website, which continues to offer business class seats for sale on that flight. Moreover, there are at least seven seats available in the "D" bucket (“D7”) according to Worldspan at this very moment, one of which needs to be allocated to me. Alternatively, with my consent, Alitalia is welcome to re-route me on another SkyTeam carrier or combination of SkyTeam carriers (Continental, KLM, and/or Northwest) in business class to North America provided that I both depart Larnaca and arrive in some North American gateway city on July 4, 2006.

I hope this situation is straightened out without delay as I have made plans that coincide with the travel as booked and as reflected in the paper tickets that are in my possession. I know Alitalia is very much capable of opening up a single business class seat for me on flight #606 at any time it sees fit to do so. That Alitalia is dragging its feet in restoring my itinerary as booked and ticketed is thoroughly unacceptable. And Alitalia’s categorical refusal to respond to numerous e-mails and phone calls or otherwise contact its affected customers like me despite the passage of over two weeks’ time since the original booking is totally unsatisfactory and a poor way to conduct business.

I expect Alitalia to provide me with a resolution of this matter within one week from the date of receipt of this letter, if not sooner. I further expect Alitalia to contact me to discuss what it intends to do to resolve this matter in a satisfactory manner within the same time period. I can be e-mailed at [deleted] or contacted by telephone at [deleted]. In any case, I expect to receive unambiguous written confirmation of my travel accommodations from Alitalia so that further uncertainty and confusion can be avoided. The time has long since passed for Alitalia to do the right thing and stop causing constant headaches and consternation for customers like me, who are entitled to be treated with the same courtesy and respect as any other customer of Alitalia. I look forward to hearing from Alitalia without further delay.

Sincerely,
SAT Lawyer




Yes and yes (the last segment is a CO-operated segment from EWR-YYZ).


So did they drop your last segment?

Does anyone actually have a phone number to AZ that will allow you to connect to a person at a specific extension? I have a msg to call someone at ext XXXX but every friggin number I get takes me into the auto-attendant or to reservations and they cannot connect me.

The number left was for reservations but they say a transfer to a local extension can't be made. Oh yeah, this person is in Toronto.

HELP!!!!


This is the only local number I know - (905) 673-2442.

I just got off the phone with cheaptickets. After 42 min on the line I was told that AZ will email a new initiary due to change in schedule. I have my paper tickets in hand. So, now I will just have to wait. They would not tell me how long should I wait before calling back. After some prodding the agent said call back in 24 hrs if you have not recieved an email from AZ.

Don't you believe it!!

Check those exact flights you booked and I can almost gaurentee that they are still on the schedule. Alitalia has cancelled as many of the partner flights as possible so they don't have to pay them. They said the same BS to me and I checked the schedule and found all of the flights I paid for and ticketed for still exist. Don't fall for their BS, the next time they tell you the schedule has been changed, stay with them on the phone and ask them to look up all the flights!

CF

Don't you believe it!!

Check those exact flights you booked and I can almost gaurentee that they are still on the schedule. Alitalia has cancelled as many of the partner flights as possible so they don't have to pay them. They said the same BS to me and I checked the schedule and found all of the flights I paid for and ticketed for still exist. Don't fall for their BS, the next time they tell you the schedule has been changed, stay with them on the phone and ask them to look up all the flights!

CF

lies... those corporate lies :td:

thanks CART_Flagman

This is the only local number I know - (905) 673-2442.

No good - same as the 1-800 number and just leads you into a phone system with no escape.

lies... those corporate lies :td:

thanks CART_Flagman

No, not lies.

It is due to a forced schedule change in the ticket holders schedule, not AZ's.

;)

:td: :td:

My Cheaptickets itenarary now has been changed back to the original routing which includes a segment on CO from EWR-YYZ. However, on View trip, I have 2 confirmed returns from MXP-one through EWR and a direct to YYZ on the next day. This changed in the last couple of days. I haven't called or e-mailed, so maybe AZ is realizing how much of a mess they made and are willing to go back to the original itenaries.

I am so freakin mad I could spit. A friend decided he wants to come with me on one of my trips. Of course with all the screwing around etc. with my flights, I haven't a clue when I am actually flying anymore :rolleyes:

So I get a message to contact Mr. X at ext. XXXX, but it must be a friggin joke as it is impossible to actually get a person who can transfer you to a local extension in Toronto :mad:

How can I possibly get my friend to spend $$ on a plane ticket (was going to be on my AZ flights) when I can't get this mess sorted out.

So did they drop your last segment?

Interestingly, no. I figured they would be thrilled to avoid sending some Euros/dollars Continental's way.

No biggie. We all know that there is a fairly painless self-help remedy for an unwanted last flight segment. Not that any of us would resort to it, of course. ;)

Don't fall for their BS, the next time they tell you the schedule has been changed, stay with them on the phone and ask them to look up all the flights!

Or go to www.alitalia.com/ and see for yourself that Alitalia is selling business class inventory on the specific flight for which it is making a bogus claim of a schedule change.

Contact information:
If you are in the US: Call Mr. Nicolo- [Direct phone number removed by Moderator]

I was told all original routings were restored.

My personal experience: Changes were able to be made, so long as I returned MXP-YYZ (to eliminate non-AZ segments. He would not drop my US-YYZ segment). This includes date changes, addition of stopovers, etc.. Everything had to be on AZ metal (exception MXP-LCA segments). The assumption is this is a one time thing, and the new fare rules apply from here on. So think about what you really want....

Hope this helps.

Well if you press enough buttons on the phone eventually you get to a hidden menu which asks you to spell the person's name you are trying to call. Voila Mr. X was on the menu and now my flights are fully re-instated.

No trip to Larnaca though... we agreed to not cost AZ anymore $$ and I will stay in Italy.

Good job ^

Well if you press enough buttons on the phone eventually you get to a hidden menu which asks you to spell the person's name you are trying to call. Voila Mr. X was on the menu and now my flights are fully re-instated.

No trip to Larnaca though... we agreed to not cost AZ anymore $$ and I will stay in Italy.

Good job ^

Good news. AZ is coming through. :)

OK everybody, here is the scoop on how AZ seems to be handling this:

1. Who do you have to deal with at AZ?
Deal with the Alitalia office based on your country of purchase. Tickets purchased in the US will be handled by the AZ office in New York City, tickets purchased in Canada will be handled by their Canada office.

2. My itinerary is messed up. What now?
Alitalia will reinstate you itinerary based on what you originally booked, including any valid connections and/or codeshare flights - including any stopovers that were originally ticketed.

3. I want to change my dates. Can I do that?
It is up to you to negotiate this with Alitalia. Their policy seems to be to allow one date change before departure - after that, no more changes. Plus, if you change your dates, you will only be able to do so based on whether AZ likes it or not. If you have AZ metal over the pond, you will very likely get your change request approved. If changes involve other airlines, you will most likely not get it.

4. I am still missing my ticket from CT / Orbitz. What to do?
Talk to AZ first and have your itinerary reinstated as booked. From my experience, this works miracles with the respective travel agency, as they do not have to deal witz AZ.

5. Can I drop the flights to/from LCA?
Alitalia is open to that suggestion, as it essentially saves them the money they need to pay CY for transportation between LCA and Italy. You are likely to get this authorized within the one-time-only possibility to adjust your itinerary.


Apart from that, please keep in mind that the agent in the NYC office has quite a bunch of work to do. Obviously, first he was told by management to alter and/or change all those bookings, now he has to work on getting them back to normal. So be nice and friendly, and bear with him. This will get you way closer to what you want than complaining.

Contact information:
If you are in the US: Call Mr. Nicolo- [Direct phone number removed by Moderator]

I was told all original routings were restored.

My personal experience: Changes were able to be made, so long as I returned MXP-YYZ (to eliminate non-AZ segments. He would not drop my US-YYZ segment). This includes date changes, addition of stopovers, etc.. Everything had to be on AZ metal (exception MXP-LCA segments). The assumption is this is a one time thing, and the new fare rules apply from here on. So think about what you really want....

Hope this helps.

Thank you so much for this. I just spoke with Nicolo. He was extremely polite and helpful. He changed my dates of travel for me and allowed me to drop the Cyrpus legs. Thanks again!

OK everybody, here is the scoop on how AZ seems to be handling this:
Apart from that, please keep in mind that the agent in the NYC office has quite a bunch of work to do. Obviously, first he was told by management to alter and/or change all those bookings, now he has to work on getting them back to normal. So be nice and friendly, and bear with him. This will get you way closer to what you want than complaining.

Thanks rcs85551 for the helpful info... and agree that being nice and friendly and understanding will hopefully make this transaction easier for everyone.

Despite the he11 that AZ created for themselves and everyone, always good to be civil... unless they try to mess with me!!! :mad: Just kidding! :D

Hopefully there is light at the end of the tunnel @:-)

I like the option to stay in Italy as opposed to going to Larnaca. If that is being offered as per MapleLeaf, then I am all over that.

And who says we are not being reasonable. :D

I like the option to stay in Italy as opposed to going to Larnaca. If that is being offered as per MapleLeaf, then I am all over that.

And who says we are not being reasonable. :D

Yes that was what was offered. I could have even changed my outbound or inbound dates, if I so required. I stuck with what I had as the dates worked for me.

2 trips, one for 9 days, the other 10. I will explore Rome, Milan, Venice etc., Mr. X even suggested going down to Sicily as he said that is one of the most beautiful parts of Italy.

I asked and was answered. The Toronto office was nice enough to let them save some money and spend my money in Rome for 2 weeks. No more LCA portion. I guess I will visit Cyprus next time (since it seems to be a popular fare mistake location).

I like the option to stay in Italy as opposed to going to Larnaca. If that is being offered as per MapleLeaf, then I am all over that.

And who says we are not being reasonable. :D

And AZ seems to have become reasonable too. This way (of dropping Italy-Cyprus segments) AZ cash won't have to go to CY.

Once I put in my requests to get what is desired, I'll try to get some companions to go with me on some of these AZ trips too. :)

This is GREAT news. Good on AZ. ^ :)

The summary that rcs85551 gives above is excellent. I spoke to the Canadian office today and was directed to the US office. I asked what about the Europeans who had booked this fare. There was shock that a European would fly to Canada to fly back to Larnaca! I didn't get a proper answer on that.

Contact information:
If you are in the US: Call Mr. Nicolo- [Direct phone number removed by Moderator]


Nicollo is absolutely charming. (btw, that is his first name.) I believe he has just been assigned the project of working with us today. Be gentle, and you will make much further progress. The executive who must approve dropping the Larnaca segments is away til next Monday. He will ask him for authorization to allow this change.

Tickets that need to be changed will have to go to the respective office (US or Canada) to be reissued.

Humor goes a long way. I had very enjoyable conversations with both the Canadian gentleman and Nicollo, comisserating with them over this matter.

[Direct phone number removed by Moderator] is no longer a valid extension apparently - just an unnamed voicemail.

I just spoke w/ Nicollo and have to say he is a very nice gentleman. He is a great representative of AZ. Please be kind to him under all circumstances! ^

My new itinerary is as follows:

1. 1MCI777\

1 AZ 653 D 31JAN*YYZMXP HK1 E 1705-3 0725

2 AZ 1027 D 1FEB MXPFCO* HK1 E 0855-4 1015

3 AZ 1044 D 3FEB FCOMXP HK1 E 1305-6 1425

4 AZ 652 D 5FEB MXPYYZ HK1 E 1040-1 1405

LCA removed, stopover included! Very nice!

Please be aware that this is a one time only change. I am ok with that. ^
I get to spend my money in Italy and AZ saves money on the LCA flights.

[Direct phone number removed by Moderator] is no longer a valid extension apparently - just an unnamed voicemail.

it worked for me. Mr Nicolo picked up on the first ring.

it worked for me. Mr Nicolo picked up on the first ring.

AZ's phone system messes up when too many calls come in for the same number at the same time.

I'm not calling up for tickets yet that relate to travel in the last 3 months of the year and beginning of next.

AZ's phone system messes up when too many calls come in for the same number at the same time.

I'm not calling up for tickets yet that relate to travel in the last 3 months of the year and beginning of next.


Good point, but I figured that I would get mine taken care of while Im thinking about it. Everything worked out good.

Sorry if anyone was trying to get through when I had AZ on the phone.

Yes, they are all nice. I emailed with Nicolo and Pepe. They were very pleasant and helped me change to YYZ-MXP-FCO-ARNK-MXP-YYZ. I will be enjoying a nice trip up the coast of Italy on my way to go home.

For those who have criticized AZ the whole way it might be time to change your tune. They are not an evil empire - just normal humans doing a job.

Thanks AZ for coming through!

I just spoke w/ Nicollo and have to say he is a very nice gentleman. He is a great representative of AZ. Please be kind to him under all circumstances! ^

My new itinerary is as follows:

1. 1MCI777\

1 AZ 653 D 31JAN*YYZMXP HK1 E 1705-3 0725

2 AZ 1027 D 1FEB MXPFCO* HK1 E 0855-4 1015

3 AZ 1044 D 3FEB FCOMXP HK1 E 1305-6 1425

4 AZ 652 D 5FEB MXPYYZ HK1 E 1040-1 1405

LCA removed, stopover included! Very nice!

Please be aware that this is a one time only change. I am ok with that. ^
I get to spend my money in Italy and AZ saves money on the LCA flights.That's great! I did a search for your posts to see what your original routing was, and saw that you were originally not routed to go through FCO. Does this mean that they are actually willing to re-route people without re-pricing? If true, that would be better than I could have ever hoped for.

That's great! I did a search for your posts to see what your original routing was, and saw that you were originally not routed to go through FCO. Does this mean that they are actually willing to re-route people without re-pricing? If true, that would be better than I could have ever hoped for.

Yes, this is correct. But only once so make sure what you ask for is what you really want.

Yes, this is correct. But only once so make sure what you ask for is what you really want.
Again, wonderful news! Hell, if that's the case maybe I'll just ask him if I can leave from and return to ORD instead of YYZ! Kidding :p

For those who have criticized AZ the whole way it might be time to change your tune. They are not an evil empire - just normal humans doing a job.

I am undoubtedly grateful that Alitalia agreed to reach a compromise position (AZ granted me outbound date changes, I assented to the new rules without reservation) . That said, I will reserve final judgment on the matter until I've actually traveled on the tickets and experienced AZ up close and personal...

Yes, they are all nice. I emailed with Nicolo and Pepe. They were very pleasant and helped me change to YYZ-MXP-FCO-ARNK-MXP-YYZ. I will be enjoying a nice trip up the coast of Italy on my way to go home.

For those who have criticized AZ the whole way it might be time to change your tune. They are not an evil empire - just normal humans doing a job.

Thanks AZ for coming through!

I got a strange woman answer first time - and since then, it has gone just to voicemail with no named answerer.
any thoughts.

Again, wonderful news! Hell, if that's the case maybe I'll just ask him if I can leave from and return to ORD instead of YYZ! Kidding :p

Has anyone actually tried to leave from the US instead of YYZ since tickets were issued? I live in NY but leaving from YYZ...

He called and left me a voicemail to call him at 9:30am tomorrow. Sounds serious :)

Yes, this is correct. But only once so make sure what you ask for is what you really want.

Are they going to send new paper tickets?

Are they going to send new paper tickets?

I dealt with the Canada office (I'm in the USA, but called very early this morning ;) ) -- I was instructed to send my ticket to Mississauga for reissue.

Are they going to send new paper tickets?

The gentleman I spoke with also indicated you can take your tickets to any Alitalia ticket counter and they will re-issue them on the spot, if you are not comfortable mailing them in for re-issue. He did ask it be done sooner rather than later.

I will head out to YYZ later this week :)

Yes, they are all nice. I emailed with Nicolo and Pepe. They were very pleasant and helped me change to YYZ-MXP-FCO-ARNK-MXP-YYZ. I will be enjoying a nice trip up the coast of Italy on my way to go home.


where or what is 'ARNK'?

The gentleman I spoke with also indicated you can take your tickets to any Alitalia ticket counter and they will re-issue them on the spot, if you are not comfortable mailing them in for re-issue. He did ask it be done sooner rather than later.

I will head out to YYZ later this week :)

Hmmm. I currently have two trips to LCA, one of them has always been intact, the other, had the LCA-MXP leg missing and this past weekend it became confirmed again, but I want to drop LCA from the reservation and spend my time in MXP.

I will try to call Nicolo tomorrow and then go to the MIA AZ counter in a few weeks while there on other business. I would feel very uncomfortable if I have no accurate paper tickets. And for sure won't mail them in.

where or what is 'ARNK'?



ARNK means Arrival Not Known. When you have an Open Jaw, they place that in the record to designate that you will be arriving in one city and departing from another.

Are they going to send new paper tickets?


According to Niccolo, the new tickets will be electronic as long as it AZ only flights. I like it! ^

Has anyone actually tried to leave from the US instead of YYZ since tickets were issued? I live in NY but leaving from YYZ...


I asked about this. Since the ticket was purchased from YYZ and back to YYZ, it has to remain the same.

Are they going to send new paper tickets?

Without the LCA segments, an eticket is possible. Then we'll just have to work out the surrender of the paper tickets.

Do your new routings / bookings show up on any website yet? I have the AZ pnr but am unsure of where to look (the one on the ticket worked on viewtrip but he had me use the AZ specific one, which is different). Viewtrip, mytripandmore, checkmytrip? Any ideas?

Merci.

Yes that was what was offered. I could have even changed my outbound or inbound dates, if I so required. I stuck with what I had as the dates worked for me.

2 trips, one for 9 days, the other 10. I will explore Rome, Milan, Venice etc., Mr. X even suggested going down to Sicily as he said that is one of the most beautiful parts of Italy.


Maple Leaf...do you have a contact for someone in Canada to contact about this? Who can we contact?

Thanks

Do your new routings / bookings show up on any website yet? I have the AZ pnr but am unsure of where to look (the one on the ticket worked on viewtrip but he had me use the AZ specific one, which is different). Viewtrip, mytripandmore, checkmytrip? Any ideas?

Merci.

There is no way to view the changes online.

Do your new routings / bookings show up on any website yet? I have the AZ pnr but am unsure of where to look (the one on the ticket worked on viewtrip but he had me use the AZ specific one, which is different). Viewtrip, mytripandmore, checkmytrip? Any ideas?

Merci.

I always made it a habit with AZ to get a printout from the ATO/AZ ticket offices. I couldn't rely upon much else as much as that.

I asked about this. Since the ticket was purchased from YYZ and back to YYZ, it has to remain the same.

On Friday, the Toronto office allowed us to end our trip in BOS. They wanted us to fly directly to YYZ, but allowed us to keep the BOS flight and drop AA BOS-YYZ because it only requires a two hour connection from LCA (versus 23 hours to connect LCA-FCO-YYZ). This was one of the first bookings they dealt with after they copped a new attitude so YMMV.

deleted...

Do they allow changing routing too? or just dates?
For example I have LCA-FCO-MXP-YYZ but I want LCA-MXP-YYZ with a stopover.

Is it a good idea to change routing and/or add stopover because the paper tickets won't match the itin after that. Even if they say that you can go to any AZ counter and print new tickets, I'm not sure that will be possible, because that's what they told me over the phone (my reinstated itin was different from the paper tix itin) but when I went to the AZ airport counter they said they cannot print new tickets because this "fare is not in the system".

Do they allow changing routing too? or just dates?
For example I have LCA-FCO-MXP-YYZ but I want LCA-MXP-YYZ with a stopover.

Is it a good idea to change routing and/or add stopover because the paper tickets won't match the itin after that. Even if they say that you can go to any AZ counter and print new tickets, I'm not sure that will be possible, because that's what they told me over the phone (my reinstated itin was different from the paper tix itin) but when I went to the AZ airport counter they said they cannot print new tickets because this "fare is not in the system".

The fare should be in your PNR now - worst case, call your TA and ask them to "release" the booking info. to Alitalia - that will definitely send the info. over to AZ if it isn't there already.

As reported a few days back, all segments as ticketed are now reinstated, with one exception. Instead of AZ metal from JFK-MXP i'm rebooked on an AZ-coded DL-operated flight. Nicolo said to just stop by the AZ counter and they would "sticker" the coupon, since it's not a change in routing, it doesn't require reissue. Curiously though, AZ wasn't able to do a seat assignment and the segment doesn't appear on my DL PNR. Well at least most of the drama is over, for now..

The fare should be in your PNR now - worst case, call your TA and ask them to "release" the booking info. to Alitalia - that will definitely send the info. over to AZ if it isn't there already.
thanks!
right now my itin is the same as I booked originally (AZ changed it), so it matches the paper tickets. so I'm not sure if should I try to change it again, because I of the paper tix reissue issues :) Do paper tix have to be reissued if you itin changed anyway? AZ told me that they will be reissued when I check-in

thanks!
right now my itin is the same as I booked originally (AZ changed it), so it matches the paper tickets. so I'm not sure if should I try to change it again, because I of the paper tix reissue issues :) Do paper tix have to be reissued if you itin changed anyway? AZ told me that they will be reissued when I check-in

Paper tickets *should* be reissued if ANY change is made to the itinerary. It's not a task I'd leave to the day of departure, especially since YYZ has an unusually high check-in cutoff time (120 minutes!).

Paper tickets *should* be reissued if ANY change is made to the booking.

and what happens if they aren't?

and what happens if they aren't?

Anything from acceptance of the coupons for the new itinerary to absolute grief in trying to manage a reissue before the check-in cutoff.

Paper tickets *should* be reissued if ANY change is made to the itinerary. It's not a task I'd leave to the day of departure, especially since YYZ has an unusually high check-in cutoff time (120 minutes!).

Has anyone got an itinerary that will have them leave MXP back to YYZ, only to fly back out on the next flight into MXP? My flight from MXP arrives @ 2PM, and departs at 5PM back to MXP; is there a way to have the MXP agents give me a boarding pass for my new YYZ to MXP segment while still in MXP?

I am now fearing that the 2 hour checkin time may play havoc on my flight, if there are any delays more than an hour.

I know, I know... it's a bit crazy... but what a great MR!

is there a way to have the MXP agents give me a boarding pass for my new YYZ to MXP segment while still in MXP?

If you have an e-ticket, it may be possible. For an assortment of reasons, there's less chance of getting your BP in advance if you have a paper ticket.

If you have an e-ticket, it may be possible. For an assortment of reasons, there's less chance of getting your BP in advance if you have a paper ticket.

That makes sense... I guess my next question for you guys is would there be issues if I just showed up at the checkin gate, without ever exiting through Customs or getting a boarding pass landside, if I wind up under their 2 hour checkin window? I know some of you more experienced MR's have pulled this one, but that 2 hour thing has got me a bit concerned.

It'll be an awkward explanation that I'll have to have. I'm planning on leaving my luggage in MXP, to pick it up upon my return. My plans will be really foiled if I wind up not getting on that flight back... the stored luggage cost will probably wind up being more than the ticket :eek:

Okay, now I'm confused. I was originally on AA/CO codeshares through JFK/EWR, but then AZ re-booked me on all AZ metal. I'm actually happy about this b/c I would prefer NOT to transit NYC. Is AZ now going back through all these reservations and restoring them to the original, or will they only do that if requested? I want my reservation on all AZ metal to stay as it was reinstated, so should I call Nicollo and convey this fact, or as long as I say nothing, will it stay as reinstated? Advice?

That makes sense... I guess my next question for you guys is would there be issues if I just showed up at the checkin gate, without ever exiting through Customs or getting a boarding pass landside, if I wind up under their 2 hour checkin window?

It is not possible to simply show up at the gate after getting off of your aircraft without first clearing Customs and Immigration.

That makes sense... I guess my next question for you guys is would there be issues if I just showed up at the checkin gate, without ever exiting through Customs or getting a boarding pass landside, if I wind up under their 2 hour checkin window? I know some of you more experienced MR's have pulled this one, but that 2 hour thing has got me a bit concerned.
Not possible at a Canadian Airport* as passenger flow is carefully controlled from airbridge to customs hall.
*the one exception is transiting from an Asian flight to a US flight at YVR.
--
13F

It is not possible to simply show up at the gate after getting off of your aircraft without first clearing Customs and Immigration.
If you have no bags, are you sure there's no int'l to int'l transit desk before immigration, a la BKK or SIN? I have done that a million times there.....though I know in the US there isn't any of that now.

If you have no bags, are you sure there's no int'l to int'l transit desk before immigration, a la BKK or SIN? I have done that a million times there.....though I know in the US there isn't any of that now.

It is not possible at Toronto - all arriving international passengers MUST clear Customs and Immigration before proceeding to onward flights.

If you have no bags, are you sure there's no int'l to int'l transit desk before immigration, a la BKK or SIN? I have done that a million times there.....though I know in the US there isn't any of that now.
Sure. Positive. 100%. Int'l to int'l transit does not exist in Canada, except for YVR (Asian to US only).
--
13F

Deleted...

So is the current recommendation to be calling the fellow listed a few pages back at the AZ NYC office to request date changes and to re-re-re-re-re-re-confirm the tickets?

If this is the advisable route, I shall call tomorrow. :)

So is the current recommendation to be calling the fellow listed a few pages back at the AZ NYC office to request date changes and to re-re-re-re-re-re-confirm the tickets?

If this is the advisable route, I shall call tomorrow. :)

This seems to be the best way to go.

Call Nicolo at [Direct phone number removed by Moderator]

So for the most part, are FTers that have had their trips re-booked while dropping the LCA going YYZ-MXP-XXX-YYZ or YYZ-MXP-YYZ?

CF

Question for anyone who was able to change their reservation/itinerary and it differs from what you originally booked.

Did anyone have their paper tickets reissued? If not yet, what are you going to do about that and what AZ told you to do?

THANKS!

I'll be at IAD on Wednesday to get my new tickets. I'll keep you posted...

I'm also keeping my MXP-LCA segments (and hopping over to the middle east).

What's Nicolo's email address? I could not find it in this thread.Thanks!

Question for anyone who was able to change their reservation/itinerary and it differs from what you originally booked.

Did anyone have their paper tickets reissued? If not yet, what are you going to do about that and what AZ told you to do?

THANKS!


AZ told me to send the tickets to their office in Canada (I am in the USA, but got my ticket issues resolved via the Canada office).

I have just deleted duplicate records from the database, and added two new fields:
PNR Number (hopefully, this is self-explanatory);
Revision Number (if you wish to update/correct your data, simply increase the revision number counter.
The first time you add your data into the database, the revision number will be 1; if you later add a modified record, set it to 2, then 3, etc.)

http://KVS.UnrealNetwork.com/DRTCA9

AZ told me to send the tickets to their office in Canada (I am in the USA, but got my ticket issues resolved via the Canada office). This is probably not a discrepancy to worry about too much at the moment, but I notice that this is different than what MCI777 was told.
According to Niccolo, the new tickets will be electronic as long as it AZ only flights. I like it! ^