As has been stated on this thread Ad nauseam , the desire to make these itineraries all AZ is understandable, if not legal, However, the elimination of stopovers works against AZ's and Italy's interests.

Of course, they are not really making these all AZ (except for the swimmers). The CY flights, even as codeshares, still must cost them real money.

So did you ask the obvious question, "Why"?

Of course I asked the obvious question, but he wouldn't really answer it - just went back to a "canned" response of following Rome's orders.

I will say that Leonardo did not appear ignorant to the reality that Alitalia will possibly face some regulatory mess or even legal action over the drama when all is said and done - but honestly, as a customer service supervisor, he's powerless to disregard orders that have come straight from corporate HQ -- none of us would be foolhardy enough to do so in his shoes either.

Thus, I suggest that any subsequent efforts to interact with Alitalia be targetted solely at the Rome office - there is no satisfaction to be had from Palermo, Toronto, New York, or anywhere else but the home of the Alitalia Empire (or the producers of the Alitalia Sh!tshow, depending on your outlook).

He also stated that AZ's focus on changing the bookings is to eliminate stopovers and to change the interline bookings to AZ-only flights. He also mentioned that the fare foul-up and its aftermath have been an absolute nightmare for the Alitalia reservations staff, who admittedly neither caused the problem nor are empowered to fix it themselves.

As witnessed here, and above too. And confirmed. :(

AZ seems hellbent to put no front-line staff in a position to resolve this.

Can someone post CT's good contact # here? I can't find it in over 300 pages. :-)

wow - AZ seems to be continuously setting the bar for customer disservice higher and higher. I am rather appalled, and more determined than ever to take advantage of my fare. I'm tempted to try and get in touch with Brian Hoyt of orbitz (who was the one quoted in the press saying that AZ has done "the stand-up thing here")

I'm sure some element of the press would love to hear the aftermath of this story (though I'm guessing it would be more effective in the canadian/italian press)

Can someone post CT's good contact # here? I can't find it in over 300 pages. :-)

(888) 378-9638

As has been stated on this thread Ad nauseam , the desire to make these itineraries all AZ is understandable, if not legal, However, the elimination of stopovers works against AZ's and Italy's interests.

Of course, they are not really making these all AZ (except for the swimmers). The CY flights, even as codeshares, still must cost them real money.

So did you ask the obvious question, "Why"?

My thought exactly. It makes no business sense for Alitalia to go out of its way to prevent people from spending money in Italy. I mean - more tourist $$ = more taxable revenue= more taxes=more money for schools and hospital and government sponsored companies like Alitalia. Instead they are going to fly us in style so we can spend our money in Cyprus?! Makes no sense to me. I wish I knew Italian so I can send an e-mail to Corriere della Sera

I contacted the Rome office...after some language barriers (choose option 1, by the way, and ask if they speak English, b/c when I chose the English option 5, the lady hung up on me), they informed me that THEY cannot touch the reservations upon our request b/c they were all booked in either the USA or Canada. So, you have to call the USA/Canada number, depending where you live, which connects you to Palermo! Gotta love the bureaucracy of it all...they apparently make the changes...but only when requested by AZ itself in NY/Canada/Palermo/wherever!

Of course I asked the obvious question, but he wouldn't really answer it - just went back to a "canned" response of following Rome's orders.

I will say that Leonardo did not appear ignorant to the reality that Alitalia will possibly face some regulatory mess or even legal action over the drama when all is said and done - but honestly, as a customer service supervisor, he's powerless to disregard orders that have come straight from corporate HQ -- none of us would be foolhardy enough to do so in his shoes either.

Thus, I suggest that any subsequent efforts to interact with Alitalia be targetted solely at the Rome office - there is no satisfaction to be had from Palermo, Toronto, New York, or anywhere else but the home of the Alitalia Empire (or the producers of the Alitalia ********, depending on your outlook).


I may just leave the fight to those with more extreme makeovers. Our changes are minor and not ideal but there are benefits. Here's my (over)analysis of how the changes affect us:

1) We plan to fly to BUF on SW for cheap (currently $59+ OW), rent a car, stop overnight in Niagara Falls, then drop the car at YYZ. I assume a summer Sunday night stay in Niagara Falls will be cheaper then a Sat.

2) Having the FCO "stop" on the return may be more enjoyable due to less jet-lag, even though it is six hours shorter.

3) The outbound 5 hour connection in FCO should provide time to enjoy the lounge while the original 2 hour return connection wouldn't. How is the AZ lounge at FCO, assuming they have one?

4) The change from FCO-BOS-YYZ to FCO-YYZ precludes any thought of "missing" the last segment and returning to WAS from BOS. This may cost more, since I'll either need to return directly from YYZ or rent another one-way car, drive back down to BUF, and return on SW. I suppose the plus is that we won't be tempted to skirt the rules. Too bad the YYZ-ROC ferry service isn't running anymore, Airtran has $49+ OW fares ROC-BWI.

My thought exactly. It makes no business sense for Alitalia to go out of its way to prevent people from spending money in Italy. I mean - more tourist $$ = more taxable revenue= more taxes=more money for schools and hospital and government sponsored companies like Alitalia. Instead they are going to fly us in style so we can spend our money in Cyprus?! Makes no sense to me. I wish I knew Italian so I can send an e-mail to Corriere della Sera

^
I guess airlines were never ones to make sense. if I can ever get in touch with someone at AZ with authority, I plan on asking them this very question

My CT ticket, that was never cancelled, had the dates change. This whole debacle went from me thinking "Hey, AZ is alright. I'll try to fly them as much as possible." to "AZ is terrible, I want my flights the way I paid for them, and the way they promised to honor them, then I will avoid flying them ever again." Whats to stop them in the future if I were to buy a $400 ticket and they decide they can get more money from some other sucker? This, lets screw with our customers until they get frustrated and cancel their tickets policy is not the best policy :mad:

But the biggest thing that angers me is that they made a statement saying that they are "doing the stand up thing" and honoring the tickets, which seems to be a false so far.

Update!

My tickets which were booked via Cheaptickets.com: Tickets which were ticketed, never cancelled, sent to me and where everything was fine until now: Have suddenly changed!

My original Itinerary:

9/9 – YYZ – ORD – FCO – MXP – LCA
9/15 – LCA – MXP (Stopover at MXP for 2 nights)
9/17 – MXP – EWR – YYZ (where I was planning to get off at EWR which is 15 min from home)

New Itinerary:

9/9 – YYZ – FCO – LCA
9/15 – LCA – MXP
9/17 – MXP – YYZ

I guess I can’t officially complain as they shortened my outbound and preserved my stopover. The only thing that sucks is that I’ll have to go back to YYZ (instead of getting off at EWR) – Guess I can’t officially complain about that.. but sucks that I’ll have to spend a couple of hundred dollars extra and waste quite a bit of time getting back to EWR!

Has anyone had any success preserving their itinerary that included other carriers? (Or deleting unwanted segments).

New Itinerary:

9/9 – YYZ – FCO – LCA
9/15 – LCA – MXP
9/17 – MXP – YYZ

A couple of points:

1. AZ is deliberately targeting bookings with OAL segments in the PNR for "reworking".

2. Don't be surprised if your return is changed to eliminate the stopover.

OAL segments?

Update!

My tickets which were booked via Cheaptickets.com: Tickets which were ticketed, never cancelled, sent to me and where everything was fine until now: Have suddenly changed!

My original Itinerary:

9/9 – YYZ – ORD – FCO – MXP – LCA
9/15 – LCA – MXP (Stopover at MXP for 2 nights)
9/17 – MXP – EWR – YYZ (where I was planning to get off at EWR which is 15 min from home)

New Itinerary:

9/9 – YYZ – FCO – LCA
9/15 – LCA – MXP
9/17 – MXP – YYZ

I guess I can’t officially complain as they shortened my outbound and preserved my stopover.

That's not such a bad change -- as your stopover seems to be basically preserved -- and it's one that AZ seems within their rights to make. For your sake -- if you are content with the stops/dates -- I hope they don't revisit your itinerary again and find space on 9/16 for the LCA-Italy flights or you may end up only being in Milan for one night instead of two. :o

OAL segments?

Other Air Lines

A couple of points:

1. AZ is deliberately targeting bookings with OAL segments in the PNR for "reworking".

2. Don't be surprised if your return is changed to eliminate the stopover.

I specifically booked it as a multi segment itinerary… so perhaps they might let it stay… thankfully, they haven’t changed the dates and maybe because it’s in September (not ultra peak season), they might let it stay that way.

They haven’t deleted my original outbound completely – still shows both flights (original and new). However, return flights are gone. Is this because they haven’t informed us yet? Do they plan to inform us of the schedule change?

(888) 378-9638
Well, this was helpful. My trips were RE-Canceled...both had ticket #'s, but now they cannot be reinstated due to the fare no longer being avalible, and the flights being sold out (yeah right). I made the rep send these upstairs for reinstatement...Why in the world are they making this so hard? We are NOT going to just give up...learn from Iceland and make good on your mistakes!

Has anyone had any success preserving their itinerary that included other carriers? (Or deleting unwanted segments).


My tickets still include YYZ-JFK and my reservation has not been touched since ticketing. I guess it will happen soon. :(

A couple of points:

1. AZ is deliberately targeting bookings with OAL segments in the PNR for "reworking".

2. Don't be surprised if your return is changed to eliminate the stopover.

Exactly. And if the built in stopover is multiple days, AZ may move the return flights up by several days or take away several days from a stopover on the return.

So someone originally ticketed to fly something like this:

9/12 YYZ-MXP-LCA
9/15 LCA-MXP
10/19 MXP-YYZ

may end up with something like this:

9/12 YYZ-MXP-LCA
9/15 LCA-MXP
9/16 MXP-YYZ

or something like this:

9/12 YYZ-MXP-LCA
10/18 LCA-MXP
10/19 MXP-YYZ

And there are even a few more combinations that are real possibilites in such a case too. :(

I just phoned CT--not expecting them to wave a magic wand and fix things, but to at least express my displeasure in the recent date changes.

A really nice/understanding CSR ended up making three calls to AZ. The first time, he came back saying "I was really unhappy with their attitude". The second time, "They claim there was a schedule change. But we both know that's not right." And the third time, "They say their system is down."

'System is Down' is the oldest trick in the book! haha...anyway, CT took my phone # and claims they will call me in an hour or two. I won't hold my breath.

I specifically booked it as a multi segment itinerary… so perhaps they might let it stay… thankfully, they haven’t changed the dates and maybe because it’s in September (not ultra peak season), they might let it stay that way.

We booked ours as multi-segment/multi-stop itineraries, and even our more off-peak all AZ-coded flights were eventually changed and radically so. And once one change happens, a second one becomes more likely here.

If inventory opens up on your return segment or they revisit your itinerary -- which would not surprise me because they are doing a lot of manual reviews -- then your chance of keeping two nights in Milan drops significantly as AZ's systematically targeting stopovers for elimination.

Best of luck in keeping off AZ's radar, as much as is possible. :D

My tickets still include YYZ-JFK and my reservation has not been touched since ticketing. I guess it will happen soon. :(

Well if AZ keeps digging itself into a deeper mess perhaps a ticket or two not getting changed is possible -- rare as it might be -- as it could get lost in the mess once enough of the people on the AZ team working this manually -- in not so nice ways -- get sick/tired of doing manual changes and then having to go back and refix them once or twice beyond that because of the initial change.

Exactly. And if the built in stopover is multiple days, AZ may move the return flights up by several days or take away several days from a stopover on the return.

So someone originally ticketed to fly something like this:

9/12 YYZ-MXP-LCA
9/15 LCA-MXP
10/19 MXP-YYZ

may end up with something like this:

9/12 YYZ-MXP-LCA
9/15 LCA-MXP
9/16 MXP-YYZ

or something like this:

9/12 YYZ-MXP-LCA
10/18 LCA-MXP
10/19 MXP-YYZ

And there are even a few more combinations that are real possibilites in such a case too. :(

How could you forget the swim team options:

9/12 YYZ-MXP-LCA
9/16 MXP-YYZ

9/12 YYZ-MXP-LCA
10/19 MXP-YYZ

CT info just changed before my eyes. So I went to viewtrip.com (it's a mess), weeding out all cancelled segs, it looks like I got lucky and pretty much have my original itins.

The only differences I see are:
- AC segs are gone. (edited: actually still show as confirmed)
- First itin starts a day earlier.
- Total of 2 forced overnights vs. original 1.
- Waitlisted for LCA-FCO on only one seg.
- Turnaround time decreased by 25mins, from 3:30 to 3:05.

With the extra forced overnight, I probably won't be able to do the 2-day cruise either trip. Oh, well. No complaints.

How could you forget the swim team options:

9/12 YYZ-MXP-LCA
9/16 MXP-YYZ

9/12 YYZ-MXP-LCA
10/19 MXP-YYZ

You guys belong in the kiddie pool.

I'm scheduled to swim from MXP-EWR and Alitalia rather generously believes that I can do it in 13 hours and 20 minutes. :eek:

I'm scheduled to swim from MXP-EWR and Alitalia rather generously believes that I can do it in 13 hours and 20 minutes. :eek:

Wow, you are good. Have you thought about trying out for the Olympics?

:D

SON OF A BUTT MAGGOT...

Well they got me...I just checked viewtrip.com and they have screwed up my trip as well.

Original:

8/8 YYZ-IAD-MXP
8/9 YYZ-LCA
8/12 LCA-MXP (4 day layover specifically booked)
8/16 MXP-EWR-YYZ

New not very cool itin:

8/8 YYZ-MXP nonstop
8/9 MXP-LCA
8/15 LCA-MXP (waitlisted)
8/16 MXP-YYZ nonstop

So they eliminated my stopover. All my original flights also show along side, some cancelled and some still active, as has been reported by others. Guess it's time to call CT and get them to sort ot out:(

ARGHHH. What are they thinking? Obviously that we'll cancel, but I will not...I'll just raise a holy stink storm until they put it right. I can live with the nonstops YYZ-MXP/MXP-YYZ flights, but I do NOT want to spend the entire time in Cyprus which is why I booked a layover.

My tickets were issued, ticketed, never cancelled, and never called in to "reinstate"; booked on Orbitz.

Now, all four itineraries have had their 29+ hour layovers removed. Example: first trip was supposed to leave Sunday from YYZ, arrive Monday morning in FCO, depart for LCA on Tuesday, then leave Thursday LCA for FCO, leave FCO on Friday for YYZ. Now it departs Monday and there are no stopovers (only 3-4 hour connections).

I'm not happy. I wanted those 29 hour stopovers. :mad:

Ok so now mine is back. And it has me getting back a day late? This is unacceptable. Any suggestions?

You guys belong in the kiddie pool.

I'm scheduled to swim from MXP-EWR and Alitalia rather generously believes that I can do it in 13 hours and 20 minutes. :eek:

Might want to think about joining the Strait of Gibraltar Swimming Association. Just cross out the word "across" in their application form and write "through".
http://www.acneg.com/acneg%20ingles/application.html

Ok so now mine is back. And it has me getting back a day late? This is unacceptable. Any suggestions?

Same here....time to make a phone call!!

So what does someone do if they don't subscribe to FT? How the hell are they going to know there have been changes? When they show up at the airport?

SchmutzigMSP, I'm in a similar boat. My Orbitz tickets were untouched (issued and delivered, never cancelled) until today. Now it looks like they're starting to mess with them to try and eliminate our ~29-hour layovers in Milan in either direction. I now have two YYZ-MXP flights scheduled, one a day after the other. I'd accept eliminating the long layovers (disappointed though, I'd like to see Milan), but our trip is quite short and I'd prefer that the changes don't result in a trip that's uncomfortably short.

Can anyone provide any insight, for those of us who are new to the game, and whose previously whole and happy itineraries are being muddled with, is it better to call now or later, or to bring paper tickets to an Alitalia ticket desk (for those of us who are near one) vs. calling? I was thinking I'd wait a few days 'till they're done messing around, then bring all our tickets into a ticket office for some hands-on correcting. Luckily my trip isn't until next Feb so I've got a fair bit of time (and, presumably, availability) to work with.

Any and all tips greatly appreciated!

Its kinda funny, reading only some of the 4500+ posts on this topic since the feeding frenzy began, that people would go to these crazy lengths to hold onto this obviously erroneous fare. Sounds like AZ is having a little fun of their own with everyone to me. I guess you get what you pay for........ :D

I bought my ticket from Cheaptickets and I received my paper tickets and they never changed or canceled my reservation until now. I had a 30 day stopover in Milan and now they are trying to make my stopover in Cyprus for 30 days. This is not looking good.

How could you forget the swim team options:

9/12 YYZ-MXP-LCA
9/16 MXP-YYZ

9/12 YYZ-MXP-LCA
10/19 MXP-YYZ

:D .... that too. :D

So what does someone do if they don't subscribe to FT? How the hell are they going to know there have been changes? When they show up at the airport?

What you mean that there may be someone who actually wanted to go from YYZ-LCA and got "lucky" by booking on fare error day :D

My guess is anyone who got this knew there would be the potential for trouble and is keeping an eye out. Anyhow just showing up at the airport and forgetting everything I've read here is my preferred option at the moment :eek:

So what does someone do if they don't subscribe to FT? How the hell are they going to know there have been changes? When they show up at the airport?

There's going to be some stink at YYZ and MXP/FCO on days of travel; and in LCA there may be some real problems. :(

I just spoke to the Toronto ticket office - they say the change was made by " New
York main office", and they cannot do anything about it. They were unable, or
refused, to give me phone number to NY main office.

So I just sent the following email to:

To: alitaliasupport@alicos.net
Subject: YYZ-FCO-LCA


I had 3 reservations for travel on July 7 YYZ-FCO on AZ651, connecting to AZ7700 on July 9.
They are for myself, my wife , and my mother . ( names removed)


Reservations were confirmed, and I have the tickets in hand.


I was just informed by Orbitz that you have unilaterally changed the outbound flight from July 7 to July 8.
I called your Toronto reservations office, they say they do not know why the change was made, other
than to say " Schedule change", and that the change was made " by main office in New York".
They told me to contact the NY office.


I want to travel on the dates/flights as booked, reserved, and ticketed.

Please confirm.

Its kinda funny, reading only some of the 4500+ posts on this topic since the feeding frenzy began, that people would go to these crazy lengths to hold onto this obviously erroneous fare. Sounds like AZ is having a little fun of their own with everyone to me. I guess you get what you pay for........ :D

The last laugh may be on Alitalia. :eek:

What you mean that there may be someone who actually wanted to go from YYZ-LCA and got "lucky" by booking on fare error day :D

My guess is anyone who got this knew there would be the potential for trouble and is keeping an eye out. Anyhow just showing up at the airport and forgetting everything I've read here is my preferred option at the moment :eek:

Some people are not being notified. That the travel agencies' emails relating schedule changes end up in junkmail is not unusual. And some number of people did not find out about this deal through FlyerTalk but through email forwarding. :D

... and the last email circulated was the one dealing with Orbitz and Alitalia saying they were honoring the tickets. :o

We booked ours as multi-segment/multi-stop itineraries, and even our more off-peak all AZ-coded flights were eventually changed and radically so. And once one change happens, a second one becomes more likely here.

If inventory opens up on your return segment or they revisit your itinerary -- which would not surprise me because they are doing a lot of manual reviews -- then your chance of keeping two nights in Milan drops significantly as AZ's systematically targeting stopovers for elimination.

Best of luck in keeping off AZ's radar, as much as is possible. :D

And, ironically, those of us who didn't want a stop-over in MXP now seem to have at least a one-day stop since the connection from LCA-MXP and MXP-YYZ don't allow you to make the trip all in one day. Oh well, maybe I can get in to see the Last Supper that afternoon.

Edited: I guess this isn't technically a stop-over since it's 23 hours instead of 29!

Well, just off the phone with CT. They called Alitalia about my "schedule changes" and after enternal hold I was told that AZ is still working on reinstating the proper itinerary and I should call back in 2 days.

Based on my history, 2 CT days are equal to roughly 2.5 earth weeks. :mad:

Will anyone fly -- part of the way on these tickets -- and then dispute the whole charge on the basis of AZ pulling a fast one and not honoring the tickets as purchased?

Here's another question (may have been asked already):

These clearly are not electronic tickets...will our original Orbitz/CT paper tix. still be valid for these new itineraries when we show up at the airport in YYZ?

Well, just off the phone with CT. They called Alitalia about my "schedule changes" and after enternal hold I was told that AZ is still working on reinstating the proper itinerary and I should call back in 2 days.

Based on my history, 2 CT days are equal to roughly 2.5 earth weeks. :mad:

Reinstating the "proper itinerary" AZ-style (i.., without the stopovers and with unilaterally changed dates) or the "proper itineary" as purchased?

Well, just off the phone with CT. They called Alitalia about my "schedule changes" and after enternal hold I was told that AZ is still working on reinstating the proper itinerary and I should call back in 2 days.

Based on my history, 2 CT days are equal to roughly 2.5 earth weeks. :mad:

Haha I am still waiting for my 2 hr callback from 8 days ago.

Will anyone fly -- most of the way on these tickets -- and then dispute the whole charge on the basis of AZ pulling a fast one and not honoring the tickets as purchased?

do you mean dispute the whole $39.00......LOL :D

For most, disputing the charge maybe too late as IIRC credit card companies will only entertain your dispute within 60 days of the charge appearing on your statement.

Will anyone fly -- most of the way on these tickets -- and then dispute the whole charge on the basis of AZ pulling a fast one and not honoring the tickets as purchased?

This is pretty much what the Contract of Carriage says regarding Schedule changes .. So basically if we don’t like the change and Alitalia “cannot” rebook us, we have the right to ask for a full refund.. (which is probably what they want!)



ARTICLE X
SCHEDULES, DELAYS, CANCELLATIONS, DENIED BOARDING

10.1. The times indicated on Carrier’s official timetables may be changed between the date of publication of the timetable itself and the date of beginning of travel. The Carrier does not guarantee the exactness of such times and, therefore, they do not form part of the Contract.

10.2. At the time of reservation, the Carrier will inform the passenger of the scheduled departure time of the flight in effect at the time of reservation, which will be stated on the ticket. If the Carrier is forced to change the scheduled departure time of the flight, it or its authorized agents will take all steps to publicize such change and to give passengers holding tickets with confirmed reservation sufficient advance notice of the schedule change with regard to such reservation.

If Carrier’s changes to the scheduled departure time are such that the passenger is no longer interested in the flight, and the Carrier is unable to book the passenger on an alternate flight acceptable to the passenger, the passenger may request the Carrier to refund the amount paid, in conformity to the terms and conditions of the G.C.C

do you mean dispute the whole $39.00......LOL :D

No. The $175-$200 for each ticket + the shipping/service fee from the travel agencies. ;)

Well, just off the phone with CT. They called Alitalia about my "schedule changes" and after enternal hold I was told that AZ is still working on reinstating the proper itinerary and I should call back in 2 days.

Based on my history, 2 CT days are equal to roughly 2.5 earth weeks. :mad:

I was surprised to just get a call back from CT...and I got the exact same explanation as you. We'll see what happens...

Ok.... how come I cannot view this view viewtrip.com?

I can see the following rez on orbitz, and this hasn't changed since my initial email from orbitz with ticket # issued from AZ, and I now hold paper tickets


Flight reservation
Sat, Sep 2, 2006
Departs 4:35pm, Arrives 7:10am
Alitalia 651
Toronto, Canada to Rome, Italy

Sun, Sep 3, 2006
Departs 12:30pm, Arrives 4:30pm
Alitalia 7700
Rome, Italy to Larnaca, Cyprus

Sat, Sep 9, 2006
Departs 9:40am, Arrives 12:35pm
Alitalia 7707
Larnaca, Cyprus to Milan, Italy

Sun, Sep 10, 2006
Departs 10:40am, Arrives 2:00pm
Alitalia 652
Milan, Italy to Toronto, Canada

For most, disputing the charge maybe too late as IIRC credit card companies will only entertain your dispute within 60 days of the charge appearing on your statement.

Goods/services not delivered in full aren't covered by the buyer protection plans that some credit card companies deliver? I've received credit for chargebacks in cases where a vendor failed to deliver well beyond the 60-days period.

Well some here are flying within 60 days of purchase. :D

you should go to mytripandmore.com ...

Ok.... how come I cannot view this view viewtrip.com?

I can see the following rez on orbitz, and this hasn't changed since my initial email from orbitz with ticket # issued from AZ, and I know hold paper tickets


Flight reservation
Sat, Sep 2, 2006
Departs 4:35pm, Arrives 7:10am
Alitalia 651
Toronto, Canada to Rome, Italy

Sun, Sep 3, 2006
Departs 12:30pm, Arrives 4:30pm
Alitalia 7700
Rome, Italy to Larnaca, Cyprus

Sat, Sep 9, 2006
Departs 9:40am, Arrives 12:35pm
Alitalia 7707
Larnaca, Cyprus to Milan, Italy

Sun, Sep 10, 2006
Departs 10:40am, Arrives 2:00pm
Alitalia 652
Milan, Italy to Toronto, Canada

you should go to mytripandmore.com ...


same results with AZ PNR or
the longer orbitz

However AZ (for the most part) cannot prove that their flight schedule has changed ... most of the flights we booked will still fly as scheduled (maybe just without us onboard if AZ has its way)

This is pretty much what the Contract of Carriage says regarding Schedule changes .. So basically if we don’t like the change and Alitalia “cannot” rebook us, we have the right to ask for a full refund.. (which is probably what they want!)



ARTICLE X
SCHEDULES, DELAYS, CANCELLATIONS, DENIED BOARDING

10.1. The times indicated on Carrier’s official timetables may be changed between the date of publication of the timetable itself and the date of beginning of travel. The Carrier does not guarantee the exactness of such times and, therefore, they do not form part of the Contract.

10.2. At the time of reservation, the Carrier will inform the passenger of the scheduled departure time of the flight in effect at the time of reservation, which will be stated on the ticket. If the Carrier is forced to change the scheduled departure time of the flight, it or its authorized agents will take all steps to publicize such change and to give passengers holding tickets with confirmed reservation sufficient advance notice of the schedule change with regard to such reservation.

If Carrier’s changes to the scheduled departure time are such that the passenger is no longer interested in the flight, and the Carrier is unable to book the passenger on an alternate flight acceptable to the passenger, the passenger may request the Carrier to refund the amount paid, in conformity to the terms and conditions of the G.C.C

This is pretty much what the Contract of Carriage says regarding Schedule changes .. So basically if we don’t like the change and Alitalia “cannot” rebook us, we have the right to ask for a full refund.. (which is probably what they want!)



ARTICLE X
SCHEDULES, DELAYS, CANCELLATIONS, DENIED BOARDING

10.1. The times indicated on Carrier’s official timetables may be changed between the date of publication of the timetable itself and the date of beginning of travel. The Carrier does not guarantee the exactness of such times and, therefore, they do not form part of the Contract.

10.2. At the time of reservation, the Carrier will inform the passenger of the scheduled departure time of the flight in effect at the time of reservation, which will be stated on the ticket. If the Carrier is forced to change the scheduled departure time of the flight, it or its authorized agents will take all steps to publicize such change and to give passengers holding tickets with confirmed reservation sufficient advance notice of the schedule change with regard to such reservation.

If Carrier’s changes to the scheduled departure time are such that the passenger is no longer interested in the flight, and the Carrier is unable to book the passenger on an alternate flight acceptable to the passenger, the passenger may request the Carrier to refund the amount paid, in conformity to the terms and conditions of the G.C.C

This has no negative bearing on ticketed holders here.... regardless of what AZ says. I've bolded/underlined above. AZ is not forced to change the scheduled departure time of the flight, and AZ cannot force a refund per those provisions.

As said earlier, AZ's acts appear to be anticipatory repudiation of a contract, which is, in effect, an indication to be in breach of contract. Sad.

use the PNR on the ticket ... to the right of your name I believe ...

same results with AZ PNR or
the longer orbitz

This is pretty much what the Contract of Carriage says regarding Schedule changes .. So basically if we don’t like the change and Alitalia “cannot” rebook us, we have the right to ask for a full refund.. (which is probably what they want!)

But can you fairly characterize what Alitalia is doing as schedule changes? If the orginally booked and ticketed flight segment is still being operated on the date and time for which it was booked and Alitalia is unilaterally changing dates and routings on its whim rather than because said flight is no longer operating as scheduled, then that doesn't sound like a schedule change to me.

Also cancellation is an elective remedy for the passenger. The other remedy -- at the passenger's discretion, not the airline's -- is a rebooking on another flight acceptable to the passenger. So to the extent that Alitalia's reroutings and date changes are, in fact, schedule changes, why couldn't the passenger seek reaccommodation on the orginally scheduled flight for which he booked and from which he was subsequently and unceremoniously removed?

My tickets still include YYZ-JFK and my reservation has not been touched since ticketing. I guess it will happen soon. :(

My YYZ-ORD booking on AC (operated by UA) is still showing as originally booked. I confirmed this with AC about 4 days ago. I'm keeping an eye on the booking record. BTW this was made with Expedia in the UK - they have confirmed things as well. Maybe AZ haven't got round to the minority channels yet!

Reinstating the "proper itinerary" AZ-style (i.., without the stopovers and with unilaterally changed dates) or the "proper itineary" as purchased?

Good question~I explained to the CT rep that I could handle the yyz-mxp non stop changes, but that I wanted my original 4 day layover. Now it's wait and see:(

But can you fairly characterize what Alitalia is doing as schedule changes? If the orginally booked and ticketed flight segment is still being operated on the date and time for which it was booked and Alitalia is unilaterally changing dates and routings on its whim rather than because said flight is no longer operating as scheduled, then that doesn't sound like a schedule change to me.

Also cancellation is an elective remedy for the passenger. The other remedy -- at the passenger's discretion, not the airline's -- is a rebooking on another flight acceptable to the passenger. So to the extent that Alitalia's reroutings and date changes are, in fact, schedule changes, why couldn't the passenger seek reaccommodation on the orginally scheduled flight for which he booked and from which he was subsequently and unceremoniously removed?

Along your lines:

I could not fairly characterize what Alitalia is doing to be a mere schedule change, since it is only affecting selective passengers on flights that remains on unchanged schedule.

And normal process with most decent airlines -- even in the event of "forced" schedule changes -- is that any significant changes to itineraries that are forced upon the customer by the airline results in the airline doing what they can to reaccomodate the passenger .... to the passenger's reasonable demands. This is a case where the passengers' desires are being mostly ignored.

Its kinda funny, reading only some of the 4500+ posts on this topic since the feeding frenzy began, that people would go to these crazy lengths to hold onto this obviously erroneous fare. Sounds like AZ is having a little fun of their own with everyone to me. I guess you get what you pay for........ :D

No one asked you. Go finish planning your kitchen or something :)

Ok so AZ royally screwed up my reinstated itinerary as well. Just got off the phone with Orbitz, sales support is closed so they won't do anything (have to call them back tomorrow) Called AZ...of course they won't do anything at all...said I had to call Orbitz. I told him Orbitz wasn't the ones who reinstated the wrong flights, AZ did. Time to send off another email!!!

No one asked you. Go finish planning your kitchen or something :)


AHH, in between my planning I like to check in on this thread once in a while to see how crazy it is... and it still is..... :rolleyes:

Just spoke with Amanda, an Orbitz Supervisor in North Dakota. She called me, as promised by an Orbitz agent last night.

She once again confirmed that Orbitz is 'making arrangements' with AZ to 'reinstate the original itineraries' with the 'original fare rules', but that things with AZ 'are still in progress' with 'no firm timetable yet'.

I asked Amanda to send me an email from Orbitz summarizing this information, so that we could all have a SINGLE source document to use as we pursue resolution to this issue. She said she would send me the requested email. I'll post upon receipt.

I also asked her if Orbitz was planning a mass email to advise us all on the AZ YYZ-LCA situation in general, and she said that would have to 'happen at another level of the company'. So, looks like we all still have to wildcat as individuals for the time being!

but what happens to the people who booked on CT?

CNN/USAToday anyone?

She said she would send me the requested email. I'll post upon receipt.

Make sure you delete her email address when you copy and paste it...we don't want getting anyone at Orbitz in trouble. I talked to Orbitz earlier and was told to call tomorrow when AZ sales support opens....I know that call between AZ and Orbitz will go nowhere.

CNN/USAToday anyone?

Based on the TV showing, Wolf Blitzer and one of the CNN "internet reporters" seemed rather interested in this topic when they first heard of it. Blitzer because he's from Buffalo (where many go to YYZ) and knows biz class is expensive; and the CNN Internet Reporters because they are looking for a big online brouhaha and more. :D

Covered "once" already there. Can we get a second?

wow - AZ seems to be continuously setting the bar for customer disservice higher and higher. I am rather appalled, and more determined than ever to take advantage of my fare.That's the irony of all this -- when TCY was in its "we'll have to pay for the difference so the higher powers have been contacted for approval" mode I was ready to say "forget it, just give me a $2500 trip to Barbados instead of giving AZ all that money" and forget about wasting spending money on LCA, which wasn't really at the top of my list of places to go. Now that we've been jerked around in every conceivable way, I'll take great joy out of flying biz class AZ on a $33 fare. Truth be told, had they been nice about it I probably would've thrown in the towel, as I didn't care to see LCA that much in the first place (I'd love to spend the time in Italy but since they're cutting all FCO/MXP stopovers guess that won't be happening). If they had any sense they'd secretly revise the rules again to allow us to drop the LCA segment and just spend that time in Italy. Unfortunately, time and again they've proven that AZ and sense are two mutually exclusive terms.

(maybe just without us onboard if AZ has its way)

Which they won't

Make sure you delete her email address when you copy and paste it...we don't want getting anyone at Orbitz in trouble. I talked to Orbitz earlier and was told to call tomorrow when AZ sales support opens....I know that call between AZ and Orbitz will go nowhere.

I spent 45 mins on the phone today with Orbitz (hands free thankfully). Most of that time was spent with the CSR arguing with Alitalia. My itin. so far is intact as booked YYZ-MXP-LCA-MXP-YYZ, however, as previously noted, Mrs. ckc's LCA-MXP is "missing" and I am told she is waitlisted now, though the CY coded flight shows lots of availability, almost looks like AZ zeroed out AZ7707, seems unlikely it's sold out months and months in advance.
In any case, I can't bring it up the itinerary - says "Schedule Change, please contact your Travel Agent". Interesting, we had the exact same itin.
Also pointed this out to Orbitz who pointed it out to Alitalia, after getting transferred around the world, AZ CSR eventually hung up on frustrated Orbitz CSR who advised me to call back in a few days....

That's the irony of all this -- when TCY was in its "we'll have to pay for the difference so the higher powers have been contacted for approval" mode I was ready to say "forget it, just give me a $2500 trip to Barbados instead of giving AZ all that money" and forget about wasting spending money on LCA, which wasn't really at the top of my list of places to go. Now that we've been jerked around in every conceivable way, I'll take great joy out of flying biz class AZ on a $33 fare. Truth be told, had they been nice about it I probably would've thrown in the towel, as I didn't care to see LCA that much in the first place (I'd love to spend the time in Italy but since they're cutting all FCO/MXP stopovers guess that won't be happening). If they had any sense they'd secretly revise the rules again to allow us to drop the LCA segment and just spend that time in Italy. Unfortunately, time and again they've proven that AZ and sense are two mutually exclusive terms.

From LCA you could visit Greece, Turkey, Lebanon, Israel or Egypt rather easily and cheaper than if starting the trip from the US.

What are those AZ executives thinking with this clumsy attempt at playing hardball? They'll be luckly if Orbitz, Travelocity, and Cheaptickets are still willing to sell theiir tickets after all is said and done on this fiasco.

Well I just received confirmation from USA Today that "Today In The Sky" has contacted AZ on this matter, and is awaiting explanation. It will be reported in the next few business days what they have to say about themselves. I described their tactics of unilateraly cancelling people's stopovers, rerouting on non-desirable flights, cancelling interline space involuntarily, not talking with customers when they call in, and giving Orbitz a hard time. I'm certainly looking forward to their public reponse to the mess they've created!!

Well I just received confirmation from USA Today that "Today In The Sky" has contacted AZ on this matter, and is awaiting explanation. It will be reported in the next few business days what they have to say about themselves. I described their tactics of unilateraly cancelling people's stopovers, rerouting on non-desirable flights, cancelling interline space involuntarily, not talking with customers when they call in, and giving Orbitz a hard time. I'm certainly looking forward to their public reponse to the mess they've created!!
That sounds great,We need someone on our side.

Well I just received confirmation from USA Today that "Today In The Sky" has contacted AZ on this matter, and is awaiting explanation. It will be reported in the next few business days what they have to say about themselves. I described their tactics of unilateraly cancelling people's stopovers, rerouting on non-desirable flights, cancelling interline space involuntarily, not talking with customers when they call in, and giving Orbitz a hard time. I'm certainly looking forward to their public reponse to the mess they've created!!

Good work, if you were the catalyst behind USA Today's forthcoming coverage. Perhaps this will be the kick in the fanny that Alitalia needs to -- at a minimum -- initiate channels of communication with its affected customers rather than dodging our phone calls, pointing the finger of blame at the ticketing agencies, and requiring those same agencies to pass on lame messages like "we need a few weeks to sort things out."

Well I just received confirmation from USA Today that "Today In The Sky" has contacted AZ on this matter, and is awaiting explanation. It will be reported in the next few business days what they have to say about themselves. I described their tactics of unilateraly cancelling people's stopovers, rerouting on non-desirable flights, cancelling interline space involuntarily, not talking with customers when they call in, and giving Orbitz a hard time. I'm certainly looking forward to their public reponse to the mess they've created!!

Great news, but I hope the reporter truely understands enough of the details that they won't just take some lame response and print it unchallenged. Did you also discuss how AZ secretly removed the original fare rules from the reservation systems?

I'm getting annoyed! Such a great deal has turned into a nightmare. I can't believe how shady Alitalia is. :mad: I almost have half a mind to stick it to them by using my ENTIRE luggage alltoment by stuffing bricks into a spare piece of luggage. Alas, my back is worth more than making them pay with a few more gallons of petrol.

Great news, but I hope the reporter truely understands enough of the details that they won't just take some lame response and print it unchallenged. Did you also discuss how MAL-Italia secretly removed the original fare rules from the reservation systems?

I mentioned how they changed the fare rules. Errr how can an airline remove fare rules?? Once their filed, their filed right?

I mentioned how they changed the fare rules. Errr how can an airline remove fare rules?? Once their filed, their filed right?

I don't know how they did it, but they did it, at least according to this post by KVS:

http://www.flyertalk.com/forum/showthread.php?p=5630406#post5630406

Update!

My tickets which were booked via Cheaptickets.com: Tickets which were ticketed, never cancelled, sent to me and where everything was fine until now: Have suddenly changed!

My original Itinerary:

9/9 – YYZ – ORD – FCO – MXP – LCA
9/15 – LCA – MXP (Stopover at MXP for 2 nights)
9/17 – MXP – EWR – YYZ (where I was planning to get off at EWR which is 15 min from home)

New Itinerary:

9/9 – YYZ – FCO – LCA
9/15 – LCA – MXP
9/17 – MXP – YYZ

I guess I can’t officially complain as they shortened my outbound and preserved my stopover. The only thing that sucks is that I’ll have to go back to YYZ (instead of getting off at EWR) – Guess I can’t officially complain about that.. but sucks that I’ll have to spend a couple of hundred dollars extra and waste quite a bit of time getting back to EWR!

Has anyone had any success preserving their itinerary that included other carriers? (Or deleting unwanted segments).

Alitalia has me waitlisted from LCA-MXP on the 16th! I dont understand: if I am confirmed for the dates I bought, why even bother to waitlist me for another day?? This is getting crazy and just too messy!

From LCA you could visit Greece, Turkey, Lebanon, Israel or Egypt rather easily and cheaper than if starting the trip from the US.
I picked up a Cyprus guide book at Borders when I was near DCA last week. Now I'm wondering if our 9 days on the island will be sufficient! Cyprus wasn't on my list either, but it will be a great trip!
--
13F

Alitalia has me waitlisted from LCA-MXP on the 16th! I dont understand: if I am confirmed for the dates I bought, why even bother to waitlist me for another day?? This is getting crazy and just too messy!

Given what I've observed, Alitalia did exactly as could be expected with your itinerary (and have done to most others) -- that is, they are eliminating the stopover in Italy as best they can and making it so we have no more than an overnight "connection". And Alitalia seems not to care what you purchased from them nor about specific performance as contracted. :(

I mentioned how they changed the fare rules. Errr how can an airline remove fare rules?? Once their filed, their filed right?

KVS- any word on this from Sabre?

My tickets are just fine. They had never been cancelled and no stopovers were booked (although I do have a 30 hour stop in MXP on the outbound, my MXP-LCA flight is the next one out, so it's just a connection).

However, it looks like my friend's tickets, which included the same outbound flights, have been changed. Instead of YYZ-MXP-LCA, it's now YYZ-MXP, YYZ-MXP-LCA. That's right, it now shows 2 YYZ-MXP flights, one on 12/27 and the other on 12/28. The original itinerary had YYZ-MXP on 12/27 and MXP-LCA on 12/29.

My tickets are just fine. They had never been cancelled and no stopovers were booked (although I do have a 30 hour stop in MXP on the outbound, my MXP-LCA flight is the next one out, so it's just a connection).

Glad to hear that. The 29-30 hour connections seems to be more ok with the AZ personnel unilaterally forcing these changes with most of these tickets.

I'm curious if the PNR notations not to change these reservations will come back to haunt those of who fly in the even that there is a real "forced schedule change". :eek:

I'm curious if the PNR notations not to change these reservations will come back to haunt those of who fly in the even that there is a real "forced schedule change". :eek:

Nah they will just delegate those folks to the swim team.

Nah they will just delegate those folks to the swim team.

The swim "marathon" in the waters between Italy and Cyprus is recruiting participants still. Alitalia is leading the effort by not expeditiously confirming customers on flights connecting Cyprus with Italy (and vice versa). Alitalia's still removing flights from ticketed itineraries and so the number of participant in the swim race this year will grow. :eek:

KVS- any word on this from Sabre?Sort of -- I have spoken to a very competent senior supervisor at TCY's headquarters, and sent them a copy of the original fare rules. So it is now a fact that AZ has withdrawn the fare, and also backdated the changes in the historical fare rules...

I also have written confirmation that TCY will honour the original fare rules (i.e. return segments can be changed, without a reprice), as per the copy of the fare rules I have sent them (regardless of what AZ says), which is good enough for me...

Guys and gals, calling Orbitz/CT/AZ's USA offices is really going to do you absolutely no good as things stand now. The best approach is to focus on "bombarding" AZ Rome HQ + the government regulators + media outlets - anything else will just lead to more high BP readings, as the travel agencies and AZ res. agents are simply powerless to do anything that Alitalia HQ doesn't allow.

Sort of -- I have spoken to a very competent senior supervisor at TCY's headquarters, and sent them a copy of the original fare rules. So it is now a fact that AZ has withdrawn the fare, and also backdated the changes in the historical fare rules...

I also have written confirmation that TCY will honour the original fare rules (i.e. return segments can be changed, without a reprice), as per the copy of the fare rules I have sent them (regardless of what AZ says), which is good enough for me...

This will be interesting to see if Travelocity does better than Orbitz. Now I am left with the following question:

How best to handle date changes for return segments (if say we are in Cyprus when doing a date change) on these Alitalia paper tickets booked on Travelocity?

can we go into farecompare and neg all alitalia flights?

or post bad ratings on sites that can rate flights/airlines? :p

For those of you who have to swim... check this out :cool:

http://i3.tinypic.com/vx2c01.jpg

This page needs some updating. Anyone wanna do the honors?

http://en.wikipedia.org/wiki/Alitalia

The best approach is to focus on "bombarding" AZ Rome HQ + the government regulators + media outlets

Agreed..i've been in contact with USA Today, anyone else who wants feel free. Now someone should contact the New York Times, CNN and FOX, BBC America, Canadian national news networks. I've also started emailing AZ daily requesting reinstatement on the exact same itinerary for which i'm ticketed, and advised them no other options will work...i've also advised them I will continue emailing them daily until I see satisfaction. Who shall I start copying in to the emails??

For those of you who have to swim... check this out :cool:

http://i3.tinypic.com/vx2c01.jpg

hehehehehehehehhe:) Since I'm waitlisted LCA-MXP, I'll take one of 'dem 'der t-shirts!

Sort of -- I have spoken to a very competent senior supervisor at TCY's headquarters, and sent them a copy of the original fare rules. So it is now a fact that AZ has withdrawn the fare, and also backdated the changes in the historical fare rules...

Isn't that fraud?

Wow. They actually backdated the new rules? IMHO, this justifies an investigation by appropriate authorites into whether or not fraud is being committed against us.

For those of you who have to swim... check this out :cool:

http://i3.tinypic.com/vx2c01.jpg

great since some people are going in the Winter, can it be the polar bear swim club too?

holy crap. backdate changes? scandalous.

From Wiki:
"Lawsuits and complaints

Alitalia is infamous for its customer services when dealing with complaints and lost luggage. The company's attitude towards its customers has sparked a series of testimonials and complaints on the web. The climax of customer anger and frustration towards Italy's airline has led to the creation of Alitalia Sucks.com, a website dedicated to all those that have ongoing unresolved problems including lack of compensation for baggage claims and flight delays and cancellations.

Alitalia filed a lawsuit against the website in the US courts, claiming the violation of various trademark laws – the Anticybersquatting Consumer Protection Act, the Lanham Act, and the state common law of trademark. The corporation's bid to fine and silence the creators of the website was withdrawn when Public Citizen, a US national non-profit consumer advocacy organization stepped in to support the website's owners according to the First Amendment. See the external links section for more details.

In December 2005, Italy's antitrust agency fined Alitalia €30,000 for misleading consumers by advertising a round-trip flight tariff while showing only the price of a one-way ticket. The antitrust agency in a statement said the advertisement appeared on Alitalia's web site during May and June. "The advertisement, that appeared on the main page, indicated that the price was particularly good value," the antitrust agency said in a statement. It went on to call the advertisement "misleading."

way too many complaints. how about Public Citizen be contact?

http://www.alitaliasucks.com/

For what its worth my reservation now shows 2 returns back to yyz,If you are a non swimmer maybe I can donate my extra one.

Sort of -- I have spoken to a very competent senior supervisor at TCY's headquarters, and sent them a copy of the original fare rules. So it is now a fact that AZ has withdrawn the fare, and also backdated the changes in the historical fare rules...

I also have written confirmation that TCY will honour the original fare rules (i.e. return segments can be changed, without a reprice), as per the copy of the fare rules I have sent them (regardless of what AZ says), which is good enough for me...


That's probably some of the more encouraging news I've heard about all of this. Thanks for contacting them. Are you able to share the written confirmation from TCY? Theoretically we should be in a good place if armed with our paper tickets, a copy of the fare rules, and the confirmation from TCY. How to actually implement changes/restoring original routings/previously existing stopovers etc. is another story I think....

This page needs some updating. Anyone wanna do the honors?

http://en.wikipedia.org/wiki/Alitalia

Someone already added a comment there :eek:

Agreed..i've been in contact with USA Today, anyone else who wants feel free. Now someone should contact the New York Times, CNN and FOX, BBC America, Canadian national news networks. I've also started emailing AZ daily requesting reinstatement on the exact same itinerary for which i'm ticketed, and advised them no other options will work...i've also advised them I will continue emailing them daily until I see satisfaction. Who shall I start copying in to the emails??

Any replies to your emails? I'd start CCing everyone- media, orbitz, etc..

plz see page 1

Agreed..i've been in contact with USA Today, anyone else who wants feel free. Now someone should contact the New York Times, CNN and FOX, BBC America, Canadian national news networks. I've also started emailing AZ daily requesting reinstatement on the exact same itinerary for which i'm ticketed, and advised them no other options will work...i've also advised them I will continue emailing them daily until I see satisfaction. Who shall I start copying in to the emails??

horror@alitaliasucks.com

airconsumer@dot.gov

Here's a listing for Alitalia's US-based legasl counsel:

BIEDERMANN, HOENIG, MASSAMILLO & RUFF, P.C.
Nicholas E. Pantelopoulos
90 Park Ave.
New York, New York 10016
(212) 697-6555
Attorneys for Plaintiff
ALITALIA-LINEE AEREE ITALIANE - S.p.A

Whoa, I wish some of you had been in on the AC/OS deal. :D

That's probably some of the more encouraging news I've heard about all of this. Thanks for contacting them. Are you able to share the written confirmation from TCY? Theoretically we should be in a good place if armed with our paper tickets, a copy of the fare rules, and the confirmation from TCY. How to actually implement changes/restoring original routings/previously existing stopovers etc. is another story I think....

I too am left wondering about the logisitics of getting the original routing back or getting changed paper tickets for changes on the return portion -- especially given that they'd have to be done after already flying on the outbound.

I've surrendered paper tickets that had the "wrong date" printed on them but were accepted for the flights confirmed in the PNR. Would that work here if it's for the same airline AND route?

Sort of -- I have spoken to a very competent senior supervisor at TCY's headquarters, and sent them a copy of the original fare rules. So it is now a fact that AZ has withdrawn the fare, and also backdated the changes in the historical fare rules...

I also have written confirmation that TCY will honour the original fare rules (i.e. return segments can be changed, without a reprice), as per the copy of the fare rules I have sent them (regardless of what AZ says), which is good enough for me...
Hey guys, just logged back on and i see numerous situations have evolved and devolved...!! Do we have access to the written confirmation from TCY? and if so does it or should it apply to ORBITZ as well..? Thanks to all for your input..,
aly (swim team or flying team??)

This page needs some updating. Anyone wanna do the honors?

http://en.wikipedia.org/wiki/Alitalia

oops... :D

horror@alitaliasucks.com

airconsumer@dot.gov

lol

oops... :D


:D :D :D

lol

www.AlitaliaSucks.com is a real website - AZ sued the website creator, but the suit was ultimately tossed when AZ failed to appear.

Someone already added a comment there :eek:


nice :D I love it.

maybe someone should add the alitalia sucks website in the external links section of that page.

That's probably some of the more encouraging news I've heard about all of this. Thanks for contacting them. Are you able to share the written confirmation from TCY? Theoretically we should be in a good place if armed with our paper tickets, a copy of the fare rules, and the confirmation from TCY. How to actually implement changes/restoring original routings/previously existing stopovers etc. is another story I think....The written confirmation I have received is a real personal e-mail, sent from that supervisor's actual e-mail address (not another one of those semi-boilerplate creations that often get posted), so I am afraid it would not be appropriate for me to post it in any kind of a public forum...

:D :D :D

I only got there after someone else....bummer.

Adding to the troubled airline's difficulties Italy's Antitrust agency fined Alitalia EUR30,000 (USD$35,800) for misleading consumers by advertising a round-trip flight tariff but showing only the price of a one-way ticket on its official website (December 2005).

from: http://en.wikipedia.org/wiki/Alitalia

Maybe we should wear these for the check-in :): http://xs77.xs.to/pics/06163/AZ_FT_T-Shirt.jpg

Maybe we should wear these for the check-in

Nicely done. :D

plz see page 1

Nicely done. :D
i'll take 2 pls, one for me and one for the TA...!!!

Maybe we should wear these for the check-in :): http://xs77.xs.to/pics/06163/AZ_FT_T-Shirt.jpg

Great job...I guess I'm gonna buy one of those! :D

Is anyone actually working on a form letter that can be sent out en masse?

Is anyone actually working on a form letter that can be sent out en masse?
and who is actually sending letters to all of the email addresses posted here in the last few hours?

Is anyone actually working on a form letter that can be sent out en masse?

Net Financial Position
2005 (754.2 euro mil)
2004 (1824.0 euro mil)

would it help in saying that this company is SERIOUSLY in the red in their finances? I can see why they are attempting to get people to cancel. double whammy

some more emails. completely random

cirelli.antonio@alitalia.it
corporatedesk@alitalia.it
ufficiostampa.assemblea@alitalia.it.
societario@alitalia.it
onlinebookingnl@alitalia.it
Alitaliabe@sept.fr customer relations
cantagallo.simone@alitalia.it <~ head of media relations
castiglioni.Marcello@alitalia.it director of toronto tourism
demarin.rita@alitalia.it contact in some brochure
Marcello@alitalia.it board of directors toronto tourism
palpacelli.manuele@alitalia.it press contact
vasta.patrizia@alitalia.it press contact
evangelisti.luca@alitalia.it press contact
cambria.paola@alitalia.it press relations director
demarin.rita@alitalia.it

Director, Revenue Management, Distribution, Pricing & Web Cristiano Castelli Manager, Corporate & Leisure Policies, Revenue Integrity & IATA Affairs Mario D’Artibale Manager, Revenue Management Policies & IATA Affairs Emanuela Lombardi IATA Affairs Pricing Policies Revenue
matassa.giovanni@ alitalia.it castelli.cristiano@alitalia.it d.artibale.mario@alitalia.it ROMBBAZ lombardi.emanuela@alitalia.it

Thanks for the compilation of this list.

Do we have any sample letters that can be used as a base form?

and who is actually sending letters to all of the email addresses posted here in the last few hours?

I'm sure we can rustle up at least 75-100 folks at least, which will be more than enough to accomplish whatever can be accomplished.

The written confirmation I have received is a real personal e-mail, sent from that supervisor's actual e-mail address (not another one of those semi-boilerplate creations that often get posted), so I am afraid it would not be appropriate for me to post it in any kind of a public forum...

Completely understandable. Is there any possibility that someone from TCY would be willing to make a supportive statement to the larger group here? It would seem TCY's support might be helpful for everyone involved. Unless, of course, the swim team is looking forward to the challenge!

So I'm not real sure what angle to play at with a letter, but I spent seven minutes on the below. Go ahead and disect, deconstruct, and debunk!


I am writing in regards to the recent bookings for round-trips to Larnaca, Cyprus from Toronto, Canada. After the initial statement from Alitalia on April 6 that all ticketed reservations would be honored, all these very bookings have been plagued by inexplicable changes to the disadvantage of the customer.

This includes:

• Replacing the original fare rules for DRTCA9 in the GDS present at the time of purchase with new rules that now prohibit refunds, stopovers, and other changes.

• Eliminating interline flights to/from the United States for inbound/outbound flights to Italy—this caused involuntary date changes to original ticketing.

• Eliminating stopovers in Italy en route to/from Larnaca that were permitted in the original fare rules—this also caused involuntary date changes to original ticketing.

• A non-existent line of communication between consumers/travel agencies and Alitalia. All contact with Alitalia reservations in the Canada, Italy, and the USA leads to a curt response that ‘nothing can be done’.

The simple solution to all of these problems is to reinstate ticketed bookings to match exactly what appears on the paper tickets that customers have in possession. And in the process, to resurrect the original fare rules in the GDS.

All of your latest Alitalia customers look forward to an expeditious resolution to the issues outlined above.

Thank you for your time.

Maybe we should wear these for the check-in :): http://xs77.xs.to/pics/06163/AZ_FT_T-Shirt.jpg
Printed front and back so they can see us coming & going.
Nice job!

...!!! Orbitz or AZ are messing with my reservation again! When it was reinstated, it was screwed up, after many calls and one AZ airport desk visit I was able to fix it and it was fine, all flights confirmed. But now it's changed again, changed dates, one segment not confrimed (in the waiting list). :mad:

Here's my contribution - my thinking is that people can add in another para or two and/or edit as fits the individual situation.

To Whom It May Concern:

I am writing to express my shock and dismay in Alitalia's continued efforts to dishonor the terms of my August 2006 booking to Cyprus, despite stating in the press that my ticket (which includes the fare rules) would be honored in full. I had believed that Alitalia was a reputable airline that upheld its commitments – that belief is being challenged on a daily basis by the ongoing problems with my booking.

It has been confirmed that Alitalia is deliberately altering the fare rules on the ticket after purchase – an act that is highly unethical and perhaps illegal under US, Canadian, and European consumer protection laws. My fare basis (DRTCA9) explicitly allows for stopovers free of charge, despite attempts by the airline to impose a new set of restrictive rules (these deceptive attempts have been confirmed by historical rule research in Sabre and other GDS systems). I have the right to enjoy a stopover in Italy if my schedule so allows – I fail to see why Alitalia, the Italian national airline, is attempting to discourage tourist spending in the Italian economy by prohibiting stopovers in its home country.

Adding to the problem is the fact that no meaningful line of communication exists to allow either myself or the travel agent (Orbitz) to address the situation. All contact with Alitalia reservations in the Palermo and New York offices leads to a curt response that ‘nothing can be done’, since Rome is supposedly handling all matters regarding the ticket. However, a call to the Rome office is also futile, as the agents there claim that only the US or Palermo offices must handle the booking. In light of the current state of affairs, I have no choice but to seek recourse through means outside of the Alitalia Reservations offices.

The simplest solution is to reinstate the fare rules that existed at time of ticketing (and which I have attached as an Adobe PDF to this email). I sincerely hope that you will make every effort to effect this outcome, so that I may eagerly look forward to my trip on Alitalia (to include a stopover in the wonderful city of Milan) later this summer.


Regards,

Here's my contribution - my thinking is that people can add in another para or two and/or edit as fits the individual situation.

To Whom It May Concern:

I am writing to express my shock and dismay in Alitalia's continued efforts to dishonor the terms of my August 2006 booking to Cyprus, despite stating in the press that my ticket (which includes the fare rules) would be honored in full. I had believed that Alitalia was a reputable airline that upheld its commitments – that belief is being challenged on a daily basis by the ongoing problems with my booking.

It has been confirmed that Alitalia is deliberately altering the fare rules on the ticket after purchase – an act that is highly unethical and perhaps illegal under US, Canadian, and European consumer protection laws. My fare basis (DRTCA9) explicitly allows for stopovers free of charge, despite attempts by the airline to impose a new set of restrictive rules (these deceptive attempts have been confirmed by historical rule research in Sabre and other GDS systems). I have the right to enjoy a stopover in Italy if my schedule so allows – I fail to see why Alitalia, the Italian national airline, is attempting to discourage tourist spending in the Italian economy by prohibiting stopovers in its home country.

Adding to the problem is the fact that no meaningful line of communication exists to allow either myself or the travel agent (Orbitz) to address the situation. All contact with Alitalia reservations in the Palermo and New York offices leads to a curt response that ‘nothing can be done’, since Rome is supposedly handling all matters regarding the ticket. However, a call to the Rome office is also futile, as the agents there claim that only the US or Palermo offices must handle the booking. In light of the current state of affairs, I have no choice but to seek recourse through means outside of the Alitalia Reservations offices.

The simplest solution is to reinstate the fare rules that existed at time of ticketing (and which I have attached as an Adobe PDF to this email). I sincerely hope that you will make every effort to effect this outcome, so that I may eagerly look forward to my trip on Alitalia (to include a stopover in the wonderful city of Milan) later this summer.


Regards,

Good job!

Q: Have you ever been to Milan?!? :D :D

Here's my contribution - my thinking is that people can add in another para or two and/or edit as fits the individual situation.

To Whom It May Concern:

I am writing to express my shock and dismay in Alitalia's continued efforts to dishonor the terms of my August 2006 booking to Cyprus, despite stating in the press that my ticket (which includes the fare rules) would be honored in full. I had believed that Alitalia was a reputable airline that upheld its commitments – that belief is being challenged on a daily basis by the ongoing problems with my booking.

It has been confirmed that Alitalia is deliberately altering the fare rules on the ticket after purchase – an act that is highly unethical and perhaps illegal under US, Canadian, and European consumer protection laws. My fare basis (DRTCA9) explicitly allows for stopovers free of charge, despite attempts by the airline to impose a new set of restrictive rules (these deceptive attempts have been confirmed by historical rule research in Sabre and other GDS systems). I have the right to enjoy a stopover in Italy if my schedule so allows – I fail to see why Alitalia, the Italian national airline, is attempting to discourage tourist spending in the Italian economy by prohibiting stopovers in its home country.

Adding to the problem is the fact that no meaningful line of communication exists to allow either myself or the travel agent (Orbitz) to address the situation. All contact with Alitalia reservations in the Palermo and New York offices leads to a curt response that ‘nothing can be done’, since Rome is supposedly handling all matters regarding the ticket. However, a call to the Rome office is also futile, as the agents there claim that only the US or Palermo offices must handle the booking. In light of the current state of affairs, I have no choice but to seek recourse through means outside of the Alitalia Reservations offices.

The simplest solution is to reinstate the fare rules that existed at time of ticketing (and which I have attached as an Adobe PDF to this email). I sincerely hope that you will make every effort to effect this outcome, so that I may eagerly look forward to my trip on Alitalia (to include a stopover in the wonderful city of Milan) later this summer.


Regards,

Looks very good. Who did you send this to?

Man, I really wish there was a way out of this travel agency/US AZ reservations/Rome reservations triangle of 'sorry, only ________ *insert different part of triangle here* can deal with your problem...

To Whom It May Concern:

I am writing to express my shock and dismay in Alitalia's continued efforts to dishonor the terms of my August 2006 booking to Cyprus, despite stating in the press that my ticket (which includes the fare rules) would be honored in full. I had believed that Alitalia was a reputable airline that upheld its commitments – that belief is being challenged on a daily basis by the ongoing problems with my booking.

It has been confirmed that Alitalia is deliberately altering the fare rules on the ticket after purchase – an act that is highly unethical and perhaps illegal under US, Canadian, and European consumer protection laws. My fare basis (DRTCA9) explicitly allows for stopovers free of charge, despite attempts by the airline to impose a new set of restrictive rules (these deceptive attempts have been confirmed by historical rule research in Sabre and other GDS systems). I have the right to enjoy a stopover in Italy if my schedule so allows – I fail to see why Alitalia, the Italian national airline, is attempting to discourage tourist spending in the Italian economy by prohibiting stopovers in its home country.

Adding to the problem is the fact that no meaningful line of communication exists to allow either myself or the travel agent (Orbitz) to address the situation. All contact with Alitalia reservations in the Palermo and New York offices leads to a curt response that ‘nothing can be done’, since Rome is supposedly handling all matters regarding the ticket. However, a call to the Rome office is also futile, as the agents there claim that only the US or Palermo offices must handle the booking. In light of the current state of affairs, I have no choice but to seek recourse through means outside of the Alitalia Reservations offices.

The simplest solution is to reinstate the fare rules that existed at time of ticketing (and which I have attached as an Adobe PDF to this email). I sincerely hope that you will make every effort to effect this outcome, so that I may eagerly look forward to my trip on Alitalia (to include a stopover in the wonderful city of Milan) later this summer.


Regards,


Excellent, thanks for writing this up! I bolded the parts that need to be customizable, and don't forget to attach the fare rules. I'm going to send this out to ALL of the above addresses tomorrow unless somebody add/revises the above letter.

They send us canned responses now it's time to taste their on medicine :D

Maybe they just like you.... ;)

...!!! Orbitz or AZ are messing with my reservation again! When it was reinstated, it was screwed up, after many calls and one AZ airport desk visit I was able to fix it and it was fine, all flights confirmed. But now it's changed again, changed dates, one segment not confrimed (in the waiting list). :mad:

Here's my contribution - my thinking is that people can add in another para or two and/or edit as fits the individual situation.

Don't most companies have a 'no atachments' policy for fear of viruses? Well worded though.

Looks very good. Who did you send this to?

Man, I really wish there was a way out of this travel agency/US AZ reservations/Rome reservations triangle of 'sorry, only ________ *insert different part of triangle here* can deal with your problem...


I got my credit card bill today, and I will not pay the handling fees to Cheaptickets.com (USD 53.53 per ticket for printing and sending).

Did others also refuse to pay the fees as long as the situation is not clear?

I got my credit card bill today, and I will not pay the handling fees to Cheaptickets.com (USD 53.53 per ticket for printing and sending).

Did others also refuse to pay the fees as long as the situation is not clear?

Disputing these fees might be cause for Cheaptickets.com to refund your ticket. @:-)

It's early yet (unless you are traveling soon). Relax. :cool:

Here's the letter I sent to the DOT, to which I got a very prompt reply stating that since it was a non-US carrier and involved non-US cities (all my trans-atlantic segs. are NS) they couldn't do anything about it. I'm thinking that perhaps the FTC would be the agency to deal with in regards to tickets purchased from US TAs.

To Whom It May Concern:

This is in regards to two tickets booked on Alitalia on April 5th, 2006 on a YYZ-LCA return in business class under fare bucket D for 39 CAD + taxes. The PNRs for the two itineraries are xxxxxx for the Sabre-booked itinerary and xxxxxx for the Worldspan-booked itinerary. Not sure if the FAA has any jurisdiction over this, as the intineraries don't involve any travel to US airports, but as an American citizen, and seeing that both travel angencies that tickets were bought from have US offices, I thought it might be worth a try. I am amongst the several hundred, perhaps several thousand, individuals affected by a unilateral rule change to the fare basis code DRTCA9 after the fact by Alitalia.

Originally, the rules, as they existed at the time of ticketing according to all the GDS systems (have included screen captures from 3 sources), allowed for date changes, stopovers, and refunds. I've included three pictures of the tickets, with the credit card number and full ticket numbers omitted for security reasons. Tickets based on these rules were sold through several online TAs for about 12 hours before Alitalia removed the fare. They then cancelled all the tickets that had been issued. About two days after this, they, along with Orbitz.com, a subsidiary of the Cendant Corp., put out a press release saying they would honor the fares for those people who were issued ticket numbers, which included myself.

However, when one went to look at the fare rules again after this announcement, they'd suddenly changed to not allow stopovers, date changes, or refunds. That, and they erased all record of the original fare rules with the original fare, claiming it was a "mistake". I know this because one of their Authorised Agents, travelocity.ca, a subsidiary of Sabre Intl, attempted to pull up the original fare rules with the original fare, which normally should be easy to do through a historical fare look-up. Cheaptickets.com has been totally unhelpful in the matter of date changes.

Whether or not it was a mistake is not important. The fact of the matter is that once they issued a ticket number, they were legally bound to honor the tickets, original rules and all. What I am wanting to do is extend the dates on my return segments. AZ, and their Authorised Agents (who are apparently at the mercy of AZ), are claiming that this can't be done without a reprice to the new, improved fare of 3900 CAD. This is in direct conflict with their Application of Tarrif rules, which states in Rule 5 that:

"Exception: no increase will be collected in cases where the ticket has been issued prior to the effective date of a tariff containing an increase in the applicable fare, effected through a change in fare level, a change in conditions governing the fare, or a cancellation of the fare itself, provided:

1. The originating international flight coupon of the ticket was issued for a specific flight at the fare contained in a tariff lawfully in effect on the date of ticket issuance (determined by the validation stamped or imprinted on the ticket.

2. The originating international flight shown on the ticket is not voluntarily changed at the passenger's request subsequent to the effective date of any increase in the applicable fare.

3. Flights other than the originating international flight are not voluntarily changed to reflect a revised routing via which the original fare charged would not have been applicable.
"
As my ticket meets this condition, I am entitled to change dates on all but the original outbound flight, provided I don't change the routing, based on the original fare rules, without any reprice.

Also, to quote from Alitalia's General Conditions of Carriage:

"3.10. The ticket purchased by the passenger is valid only for the segment or segments specified on
the ticket, from the place of departure to the place of destination, including any agreed stopping
place. The fare paid by the passenger refers to carriage as specified on the ticket. The fare and
applicable rule, as defined in Art. I, form an integral and essential part of the Contract." (emphasis added)

Even beyond the voluntary date change issue, they also changed a MXP-YYZ leg that I booked through the Sabre system from 9/15/06 to 9/14/06 without my consent. I consider this to be a flagrant breach of contract and hope that, with the help of the DOT, AZ will be forced to uphold the tickets as they were originally issued, fare rules and all. Thank you very much for your time.

As I stated in the letter, I sent all three fare rules screenshots along with pictures of the actual tickets. I also included in the subject line in all caps that there were "6 ATTACHMENTS INCLUDED". I also sent similar letters (with some obvious changes) to the Canadian and EU counterparts and have yet to hear back from them. Will post if I hear anything good.

Disputing these fees might be cause for Cheaptickets.com to refund your ticket. @:-)

It's early yet (unless you are traveling soon). Relax. :cool:

Exactly.

There's around a month for this mess to be sorted out .... as long as we can figure out how to get "updated" paper tickets without having to involve an international courier.

Here's my contribution - my thinking is that people can add in another para or two and/or edit as fits the individual situation.

To Whom It May Concern:

I am writing to express my shock and dismay in Alitalia's continued efforts to dishonor the terms of my August 2006 booking to Cyprus, despite stating in the press that my ticket (which includes the fare rules) would be honored in full. I had believed that Alitalia was a reputable airline that upheld its commitments – that belief is being challenged on a daily basis by the ongoing problems with my booking.

It has been confirmed that Alitalia is deliberately altering the fare rules on the ticket after purchase – an act that is highly unethical and perhaps illegal under US, Canadian, and European consumer protection laws. My fare basis (DRTCA9) explicitly allows for stopovers free of charge, despite attempts by the airline to impose a new set of restrictive rules (these deceptive attempts have been confirmed by historical rule research in Sabre and other GDS systems). I have the right to enjoy a stopover in Italy if my schedule so allows – I fail to see why Alitalia, the Italian national airline, is attempting to discourage tourist spending in the Italian economy by prohibiting stopovers in its home country.

Adding to the problem is the fact that no meaningful line of communication exists to allow either myself or the travel agent (Orbitz) to address the situation. All contact with Alitalia reservations in the Palermo and New York offices leads to a curt response that ‘nothing can be done’, since Rome is supposedly handling all matters regarding the ticket. However, a call to the Rome office is also futile, as the agents there claim that only the US or Palermo offices must handle the booking. In light of the current state of affairs, I have no choice but to seek recourse through means outside of the Alitalia Reservations offices.

The simplest solution is to reinstate the fare rules that existed at time of ticketing (and which I have attached as an Adobe PDF to this email). I sincerely hope that you will make every effort to effect this outcome, so that I may eagerly look forward to my trip on Alitalia (to include a stopover in the wonderful city of Milan) later this summer.


Regards,

This is a great form letter, but there's just one tiny mistake. At the end of the letter, the word should be affect, not effect. Affect is the verb. Effect is the noun. Don't want to nitpick too much, but correct usage looks good in officalese.

This is a great form letter, but there's just one tiny mistake. At the end of the letter, the word should be affect, not effect. Affect is the verb. Effect is the noun. Don't want to nitpick too much, but correct usage looks good in officalese.

Actually, HeathrowGuy is correct.

Both affect (to influence/change) and effect (to bring about) are verbs.

HeathrowGuy correctly uses effect when he says "I sincerely hope that you will make every effort to effect this outcome...", for he wishes to bring about the outcome he suggested, not influence the outcome that the verb affect would imply. :)

So I'm not real sure what angle to play at with a letter, but I spent seven minutes on the below. Go ahead and disect, deconstruct, and debunk!

Dear bbb -- good job. Comments: you are a little heavy on the use of "all ticktes". It 's not true (mine were re-instated as originally purchased) and may only serve to distract from the message if they are able to shoot holes through some of your arguments. Saying "most tickets" or simply "tickets" should still do the trick.
--
13F

Also if can suggest...

Less usage of "I" and "my" and more usage of "we" and "our" - to imply a number of passengers are affected.

More terms like fraudulent, inethical, dishonest, and the like.

Thanks for the compilation of this list.

Do we have any sample letters that can be used as a base form?

We can also send an e-mail to Wolff B. from CNN - he hosts the situation room and aired the story on CNN on that show.. whileI think his e-mail is wolff@cnn.com, you can also reach him through this form:

http://www.cnn.com/feedback/forms/form5.html?65

You Are Nothing But A Bunch Of Hypocrits, Taking Advantage Of An Honest Mistake That May Have Cost One Or More Az Employee Their Job.

I Have E-mailed Alitalia To Suggest That They Overbook J On All The Flights You Leeches Are On, And At The Airport Downgrade You To Y, Refunding The Difference (i.e. None) Between The D Fare You Paid Paid And Full Y.

Shame On You All.

We can also send an e-mail to Wolff B. from CNN - he hosts the situation room and aired the story on CNN on that show.. whileI think his e-mail is wolff@cnn.com, you can also reach him through this form:

http://www.cnn.com/feedback/forms/form5.html?65

quick summary of further emails:

cirelli.antonio@alitalia.it
corporatedesk@alitalia.it
ufficiostampa.assemblea@alitalia.it.
societario@alitalia.it
onlinebookingnl@alitalia.it
Alitaliabe@sept.fr customer relations
cantagallo.simone@alitalia.it <~ head of media relations
castiglioni.Marcello@alitalia.it director of toronto tourism
demarin.rita@alitalia.it contact in some brochure
Marcello@alitalia.it board of directors toronto tourism
palpacelli.manuele@alitalia.it press contact
vasta.patrizia@alitalia.it press contact
evangelisti.luca@alitalia.it press contact
cambria.paola@alitalia.it press relations director
demarin.rita@alitalia.it
matassa.giovanni@ alitalia.it
castelli.cristiano@alitalia.it
d.artibale.mario@alitalia.it
lombardi.emanuela@alitalia.it

some are good, some many be random staff.

since orbitz is owned by cendant, here's cendant's PR Staff.
http://www.cendant.com/media/contacts.html
bhoyt@orbitz.com
elliot.bloom@cendant.com
jdiefendorf@orbitz.com
Jill.Brenner@cendant.com

Travelocity Media Contacts
http://svc.travelocity.com/about/press/0,,TRAVELOCITY:EN%7CCONTACT_US,00.html
Amanda@vollmerpr.com
emily.field@shinecom.com
peter@textwrite.org
oliveira@thornleyfallis.com

Cheap Tickets Media Contact
marita.hudson@cheaptickets.com

Other Outlets
travel@usatoday.com.
wolff@cnn.com
http://www.towd.com/search.php?country=Italy Italy Tourist Board emails
horror@alitaliasucks.com

but again, it would be extremely mean to email all of these people.

are you related to our previous star poster? Perhaps you and she can date?

I DREAM AZ does this, because according to new EC laws they would have to pay me a PILE of EUROS.


So PLEASE carry out your genius plan Dr.Evil, It will pay for my trip!

http://europa.eu.int/comm/transport/air/rights/doc/2005_01_19_apr_leaflet_en.pdf

Denied boarding
When there are too many passengers for the seats available,
an airline must first ask for volunteers to give up their seats in
return for agreed benefits. These must include the choice of
either refund of your ticket (with a free flight back to your
initial point of departure, when relevant) or alternative
transport to your final destination.
If you are not a volunteer, the airline must pay you
compensation of:
• Û250 for flights of 1 500 km or less,
• Û400 for longer flights within the EU, and for other flights
between 1 500 and 3 500 km,
• Û600 for flights over 3 500 km outside the EU.
Compensation may be halved if you are not delayed more
than 2, 3 or 4 hours, respectively.
The airline must also give you:
• a choice of either a refund of your ticket (with a free flight
back to your initial point of departure, when relevant) or
alternative transport to your final destination, and
• meals and refreshments, hotel accommodation when
necessary (including transfers) and communication
facilities.
advance notice. You shall be informed about alternative
transport.
Refunds may be in cash, by bank transfer or cheque or, with
your signed agreement, in travel vouchers, and must be
paid within 7 days.
If you do not receive these rights, complain immediately to
the airline operating the flight.

You Are Nothing But A Bunch Of Hypocrits, Taking Advantage Of An Honest Mistake That May Have Cost One Or More Az Employee Their Job.

I Have E-mailed Alitalia To Suggest That They Overbook J On All The Flights You Leeches Are On, And At The Airport Downgrade You To Y, Refunding The Difference (i.e. None) Between The D Fare You Paid Paid And Full Y.

Shame On You All.
thank you for your input

You Are Nothing But A Bunch Of Hypocrits, Taking Advantage Of An Honest Mistake That May Have Cost One Or More Az Employee Their Job.

I Have E-mailed Alitalia To Suggest That They Overbook J On All The Flights You Leeches Are On, And At The Airport Downgrade You To Y, Refunding The Difference (i.e. None) Between The D Fare You Paid Paid And Full Y.

Shame On You All.

Welcome to flyertalk :D

You Are Nothing But A Bunch Of Hypocrits, Taking Advantage Of An Honest Mistake That May Have Cost One Or More Az Employee Their Job.

I Have E-mailed Alitalia To Suggest That They Overbook J On All The Flights You Leeches Are On, And At The Airport Downgrade You To Y, Refunding The Difference (i.e. None) Between The D Fare You Paid Paid And Full Y.

Shame On You All.
Trying to stoke the fires? If they do that I would gladly take 600+ Euro's as I am going to fly there regardless.

You Are Nothing But A Bunch Of Hypocrits, Taking Advantage Of An Honest Mistake That May Have Cost One Or More Az Employee Their Job.

I Have E-mailed Alitalia To Suggest That They Overbook J On All The Flights You Leeches Are On, And At The Airport Downgrade You To Y, Refunding The Difference (i.e. None) Between The D Fare You Paid Paid And Full Y.

Shame On You All.


Welcome to FT and the mileage run forum.

but again, it would be extremely mean t