you mean you don't have time to read all 4008 posts like the rest of us? :p

Like I said, I've been away from FT for a week and haven't been able to read the posts like I had been able to before. If that's your recap, then thanks, I guess. :p Sorry to offend you.

Like I said, I've been away from FT for a week and haven't been able to read the posts like I had been able to before. If that's your recap, then thanks, I guess. :p Sorry to offend you.

I was just joking. I didn't mean it seriously at all.

I know how impossible it can be to find any information at all in this thread so I have started just keeping it constantly open on my computer and hitting refresh every hour or 30 minutes or so. I just can't take the thought of being 500 posts behind what is going on. Anyway, no offense was meant at all.

As for a consensus about date changes: I don't think there is one yet. From what I understand they will now allow changes, but changes will trigger a reprice.

:-: :-:

I'd been interested in hearing how it goes for the first few people travling on these tickets. Who has the first flight? Mine is not until Feb '07.

May 21st-May 25th should be the first.

I ended up with all my tickets and was able to get Orbitz to change a date on one. I would suggest everyone wait till they get there tickets and this settles down. Date changes, ect.. should be no issue.

I ended up with all my tickets and was able to get Orbitz to change a date on one. I would suggest everyone wait till they get there tickets and this settles down. Date changes, ect.. should be no issue.
Oh you got one of your tickets changed? Mtacci love your location. Be careful, I might tattle on you! ;)

OK, here's my story. Got home tonight and got an email from Travelocity that my booking was changed (along with the detail of the new itn). This was a nice surprise as I didn't contact Travelocity at all since I booked the ticket a week ago. After the conference call with the nasty AZ agent and CT CRS, I decided it's not worth it. In any case, my original trip was to overnight at LCA and spends other time in MXP. The new itn in effect kill my stopover in MXP. I now spend all my time in LCA and have a 20 hrs connection in MXP on the way back.

After this, I went to ViewTrip to check my other 2 reservations from CT. Both reservations are reinstated. For these two reservations, I original spend half of the time in LCA and the other half in MXP. The new itns again eliminate the stopovers in MXP so I stay in LCA for the whole period with a 20 hrs connection in MXP on the way back.

So it seems AZ is enforcing the NO STOPOVER rule and changed all my tickets. :mad: All my itns are on AZ and Cyprus Airways only with simple YYZ-MXP-LCA-MXP-YYZ route. I'm wondering if anyone who has their tickets reinstated and are able to include a stopover? I assume those who never have their tickets cancelled (& reinstated) don't have this problem.

OK, here's my story. Got home tonight and got an email from Travelocity that my booking was changed (along with the detail of the new itn). This was a nice surprise as I didn't contact Travelocity at all since I booked the ticket a week ago. After the conference call with the nasty AZ agent and CT CRS, I decided it's not worth it. In any case, my original trip was to overnight at LCA and spends other time in MXP. The new itn in effect kill my stopover in MXP. I now spend all my time in LCA and have a 20 hrs connection in MXP on the way back.

After this, I went to ViewTrip to check my other 2 reservations from CT. Both reservations are reinstated. For these two reservations, I original spend half of the time in LCA and the other half in MXP. The new itns again eliminate the stopovers in MXP so I stay in LCA for the whole period with a 20 hrs connection in MXP on the way back.

So it seems AZ is enforcing the NO STOPOVER rule and changed all my tickets. :mad: All my itns are on AZ and Cyprus Airways only with simple YYZ-MXP-LCA-MXP-YYZ route. I'm wondering if anyone who has their tickets reinstated and are able to include a stopover? I assume those who never have their tickets cancelled (& reinstated) don't have this problem.

Thanks for sharing that. Out of my 8 ticketed itineraries, only the 2 ticketed itineraries that were never cancelled (and therefore never needed to be reinstated) are the only ones I have that are not significantly messed up.

Since I am well capable of sticking to my originally ticketed itineraries, if I never turn in my paper ticket for updating and try to travel exactly as originally ticketed then it'll be interesting to see what happens at the airport when I have a paper ticket that clearly indicates my flight/flight number while the airline asserts "no". The downside of such an approach is that it's not AZ we will be dealing with in LCA. :eek:

After this, I went to ViewTrip to check my other 2 reservations from CT. Both reservations are reinstated. For these two reservations, I original spend half of the time in LCA and the other half in MXP. The new itns again eliminate the stopovers in MXP so I stay in LCA for the whole period with a 20 hrs connection in MXP on the way back.

So it seems AZ is enforcing the NO STOPOVER rule and changed all my tickets. :mad:

:mad: I specifically booked a four day layover in Italy via multi-city search, so to hear they are pulling this crap makes me VERY :mad: :mad: :mad:

I probably wouldn't have pushed to change the rest of my flights (I would have preferred to add another day or two in Italy), but felt safe when they reinstated I would get *at least* my original itinerary. BAH! I'm still waiting to see what they pull on me:(

Anyone see their "cancelled" Travelocity.com itineraries reinstated on Travelocity.com yet?

Some of my Travelocity ticketed itineraries were never cancelled and remain on travelocity.com like always. And other Travelocity ticketed itineraries were cancelled and no longer show up on Travelocity.com. (Thankfully I have all of my paper tickets.)Mine showed up. The previously cancelled itin had remained on "my stuff" despite being cancelled by AZ. When I looked today after getting the "Important!" e-mail from TLC, everything was the same except for one thing: the return legs had changed from Dec 31 to Jan 31. So...they've definitely been messing around with this but how do you accidentally reinstate a Dec 31 departure to Jan 31?

Mine showed up. The previously cancelled itin had remained on "my stuff" despite being cancelled by AZ. When I looked today after getting the "Important!" e-mail from TLC, everything was the same except for one thing: the return legs had changed from Dec 31 to Jan 31. So...they've definitely been messing around with this but how do you accidentally reinstate a Dec 31 departure to Jan 31?

That's not too bad. It seems like I am supposed to swim from Cyprus to Italy to catch my return flight to North America. :eek: (AZ has me flying YYZ-Italy-LCA and then Italy-YYZ -- while forgetting the LCA-Italy segment.)

I found my reinstated itin on Orbitz by following the advise of a previous poster to click around and it somehow turns up. My Itin is just as originaly scheduled, without changes.

I guess I dont need the rowboat rental, like many of you. :D

I found my reinstated itin on Orbitz by following the advise of a previous poster to click around and it somehow turns up. My Itin is just as originaly scheduled, without changes.

I guess I dont need the rowboat rental, like many of you. :DForget the rowboat, I need an apartment in LCA. I'll now be there from Dec 26 through the end of January. If anyone sees these wacko dates change back to what you originally had (or you know what's going on -- AZ claimed not to know) please post your info.

Edit: I found this interesting bit of information in my last e-mail from Travelocity:

One important friendly reminder: This is an e-ticket, so no paper ticket will be mailed to you.

Not sure whether to be nervous, reassured, or what. If they could e-ticket these in the first place then why the paper tix?

The evidently have reinstated mine too....on one they made some type of a date change and that is not going to work (and it is not showing any fco-lca segments at all :eek: probably an error). I'm out of town right now...so I'll have to compare everything once I get back...but boy this just gets to be more and more of a pain in the neck. The deal of the year is turning into the hassle of the century.

Oh you got one of your tickets changed? Mtacci love your location. Be careful, I might tattle on you! ;)


Rome 8/4/06 Rename trip
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Fri, Aug 4, 2006
Departs 4:35pm, Arrives 7:10am
Alitalia 651
Toronto, Canada to Rome, Italy

Wed, Aug 9, 2006
Departs 7:50am, Arrives 5:55pm
Alitalia 1022 / 7706
Rome, Italy to Larnaca, Cyprus

Sat, Aug 12, 2006
Departs 9:40am, Arrives 2:00pm
Alitalia 7707 / 652
Larnaca, Cyprus to Toronto, Canada

The evidently have reinstated mine too....on one they made some type of a date change and that is not going to work (and it is not showing any fco-lca segments at all :eek: probably an error). I'm out of town right now...so I'll have to compare everything once I get back...but boy this just gets to be more and more of a pain in the neck. The deal of the year is turning into the hassle of the century.
Maybe there is a method to their madness! Piss them off until they cancel. Damn Alitalia hire some managers who went to "school, not SKOOL" I hope they actually learn that we definately fall into the 20% most frequent flyers.

1st of all thank you to the posters. Your progress reports have encouraged me and helped me find my booking re-instated.

I clicked around the CheapTickets site and suddenly my cancelled trips updated to 'you have no cancelled trips'. I'd have not found this out without your posted experience. :D^

(looks like they made a mistake with our dates, but I'll sort that out in the next few weeks)

As one who has purchase and flown mistake fares before, I rested assured that once ticket numbers were issued, we'd be reasonably OK. Cooler heads sleep better...

Seems like everything is going as planned. They paniced, cancelled bookings, and now are re-instating. As they must. I'm sure date changes will be allowed too.

Once again thanks for all the feedback... although it is a job keeping up with the thread.

The evidently have reinstated mine too....on one they made some type of a date change and that is not going to work (and it is not showing any fco-lca segments at all :eek: probably an error). I'm out of town right now...so I'll have to compare everything once I get back...but boy this just gets to be more and more of a pain in the neck. The deal of the year is turning into the hassle of the century.

Given the ticketing messes, there are going to be some scenes in Toronto and in Larnaca. Think of what kind of surprises are in store for non-FTers. :eek:

I thought they said they were holding space for those who had ticketed, yet most on here now have a waitlisted segment for Italy-LCA or LCA-Italy.. :mad:

Will they be able to force the inventory on those waitlisted segments? (eg, CY flight # is showing D7 but AZ flight #'s are zeroed out)

I found my reinstated itin on Orbitz by following the advise of a previous poster to click around and it somehow turns up. My Itin is just as originaly scheduled, without changes.

I guess I dont need the rowboat rental, like many of you. :D

Clicked around?

Clicked around?

Go to "cancelled trips".
Click on "cancelled trips".
Go back and click on "my trips"/"my stuff"/or whatever field that normally has active itineraries.
Click on the the trip (which was previously cancelled but now is reinstated as an active trip).

Go to "cancelled trips".
Click on "cancelled trips".
Go back and click on "my trips"/"my stuff"/or whatever field that normally has active itineraries.
Click on the the trip (which was previously cancelled but now is reinstated as an active trip).

Oh well, didn't work for me. I was able to pull it up on Worldspan though... with no seat assignments and 1 leg in Y (MXP-LCA). The routing and dates matched my original booking and paper ticket. I'm just missing the seats I had before.

Originally Posted by GUWonder
Go to "cancelled trips".
Click on "cancelled trips".
Go back and click on "my trips"/"my stuff"/or whatever field that normally has active itineraries.
Click on the the trip (which was previously cancelled but now is reinstated as an active trip).

Oh well, didn't work for me. I was able to pull it up on Worldspan though... with no seat assignments and 1 leg in Y (MXP-LCA). The routing and dates matched my original booking and paper ticket. I'm just missing the seats I had before.

Worked for me - the reservation had been showing on Worldspan for a few days, but was still showing on Orbitz as cancelled. Now there on Orbitz as well - same as originally booked and ticketed. No seats assigned, but then there never had been. D in YYZ-MXP, LCA-MXP and MXP-YYZ; Y in MXP-LCA. I can live with this!

My itineraries that have been changed and updated on Travelocity -- which are radically different than what I purchased -- resulted in me getting email notification that says the following:

One important friendly reminder: This is an e-ticket, so no paper ticket will be mailed to you.

Really bizarre as I thought this was previously not e-ticket eligible.

Another bizarre thing is that my return dates are so messed up from what I originally planned that I now have to rework quite a bit. :(

My Orbitz itineraries may be fine (just a missing segment or two here and there as far as I can tell right now), but my CheapTickets and Travelocity itineraries (save two) are simply messed up. :(

Anyone had success getting itineraries back from the dead [i.e. those cancelled?]

Y in MXP-LCA. I can live with this!Has anyone looked for a trip report, I mean I assume this segment is a pretty standard intra-European business.. no? (If so then I wouldn't get too stressed over the class on this flight, except for class of service bonus when crediting to AZ.)

Like others my Orbitz itn has moved back to the My trips page after some "clicking". I'm only showing the inbound flights and I think I'm going to have a problem with my outbound as the YYZ-MXP segment is showing 0's in D class. I hate waitlisting and the days before are zero'd out as well.

J0 D0 I0 Y7 B7 M7 H7 K7 V7 T7 N7 L7 W0

Again like others mytripsandmore.com is displaying the following error:

My Trip & More has recognized a flight schedule change; therefore, unable to display your itinerary, please contact your Worldspan Travel Agent

Will continue jellin like a felon until next week.

My near-last hope is going to be the AZ staff at YYZ. Perhaps FTers should lay the groundwork by gifting boxes of chocolate? :D

I am heading out there this afternoon to deal with a different ticketing mess. Gonna stop by the counter at Alitalia and see what is up :) Should I take chocolates or star bucks gift cards?

My Orbitz Itinerary is out of cancelled trips now and back in My Trips. Nothing has changed except I no longer have seat assignments for the YYZ-MXP legs.

I am going to be in YYZ next week. I am going to take my paper tickets and try to get Mr S and me seats together. I am also going to see if they'll get us in business for the MXP-LCA legs, right now we are in eceonomy.

I'll let you all know if it works! We don't travel til next February, so I have a little time to straighten it out.

Anyone had success getting itineraries back from the dead [i.e. those cancelled?]


My situation on Cheaptickets.com :

- 2 tickets back
- 1 ticket back, one segment missing
- 3 tickets missing

As they must. I'm sure date changes will be allowed too.

Once again thanks for all the feedback... although it is a job keeping up with the thread.


1. Alitalia only has the "NO CHANGES/NO STOPOVERS" set of rules loaded within its system, regardless of what is loaded into the GDS systems of the travel agencies.

2. Orbitz categorically refused to change dates on my tickets without a reprice, even when the D inventory was available on the exact same flight numbers for different dates.

Well here is my situation.

3 Tickets, all were cancelled but reinstated without any changes to routing. I still have one trip with a AA segment.

Friday, July 21, 2006
Alitalia 653
Depart: 5:05pm
evening Toronto, Canada
Toronto Pearson International (YYZ)
Arrive: 7:25am
morning Milan, Italy
Milan Malpensa (MXP)

Business | Boeing 767-200 Passenger (762) | 8hr 20min | 4127 miles

Saturday, July 22, 2006
Alitalia 7706
Operated by: CYPRUS AIRWAYS -- CY 413
Please check in with the operating carrier.
Depart: 1:30pm
afternoon Milan, Italy
Milan Malpensa (MXP)
Arrive: 5:55pm
evening Larnaca, Cyprus
Larnaca (LCA)

Business | Airbus Industrie A320 (320) | 3hr 25min | 1477 miles

Sunday, July 30, 2006
Alitalia 7701
Operated by: CYPRUS AIRWAYS -- CY 316
Please check in with the operating carrier.
Depart: 9:15am
morning Larnaca, Cyprus
Larnaca (LCA)
Arrive: 11:30am
morning Rome, Italy
Rome Intercontinental Airport Leonardo da Vinci (FCO)

Business | Airbus Industrie A320 (320) | 3hr 15min | 1242 miles

Alitalia 614
Depart: 1:35pm
afternoon Rome, Italy
Rome Intercontinental Airport Leonardo da Vinci (FCO)
Arrive: 4:50pm
afternoon Boston, MA
Boston Logan International (BOS)

Business | Boeing 767 Passenger (767) | 9hr 15min | 4090 miles

American Airlines 4547
Operated by: AMERICAN EAGLE
Please check in with the operating carrier.
Depart: 8:00pm
evening Boston, MA
Boston Logan International (BOS)
Arrive: 9:49pm
evening Toronto, Canada
Toronto Pearson International (YYZ)

Economy | Embraer RJ135 (ER3) | 1hr 49min | 440 miles

Seat: 4C

Seat is confirmed.

View/change seats

Now the interesting part, I talked to an orbitz agent yesterday about the original fare rules regarding stopovers and what she said to me was you could have one stopover along the routing. Meaning if you are flying yyz-mxp-lca-fco-bos-yyz, you could stopover in mxp on the way or fco on the way back. However when i tried to add a stopover in fco on the way back, there were no direct flights on that day from lca. She would have to route me lca-mxp-fco which meant the routing would be changed and ticket would have to be repriced.

Quote:
Originally Posted by superscot
Y in MXP-LCA. I can live with this!

Has anyone looked for a trip report, I mean I assume this segment is a pretty standard intra-European business.. no? (If so then I wouldn't get too stressed over the class on this flight, except for class of service bonus when crediting to AZ.)

Couldn't see anything when doing a search but this was just the point I was trying to make. The difference betwen C and Y on a Cyprus Air 320 doesn't seem that great. 2-3 config as opposed to 3-3 and about 4" greater pitch plus free booze. Doesn't seem worth making too much of a fuss over given the more important things that people have to get sorted.

Add me to the list of those who purchased from CT, just got tix reinstated, but with a missing segment and will thus be joining the swim team from LCA to MXP. How far is that anyway? And would you suggest swimming around or walking over the land masses? :confused:

mispost...

Couldn't see anything when doing a search but this was just the point I was trying to make. The difference betwen C and Y on a Cyprus Air 320 doesn't seem that great. 2-3 config as opposed to 3-3 and about 4" greater pitch plus free booze. Doesn't seem worth making too much of a fuss over given the more important things that people have to get sorted.

Here is one photo (http://www.airliners.net/open.file?id=0781484&WxsIERv=Nveohf%20N320-231&Wm=0&WdsYXMg=Plcehf%20Nvejnlf&QtODMg=Nguraf%20-%20Ryrsgurevbf%20Iravmrybf%20%28Fcngn%29%20%28NGU% 20%2F%20YTNI%29&ERDLTkt=Terrpr&ktODMp=Sroehnel%208%2C%202005&BP=0&WNEb25u=Fniinf%20Crgbhffvf&xsIERvdWdsY=5O-QNI&MgTUQtODMgKE=Pnova%20ivrj%20bs%20rpbabzl%20pynff%2 0nsgre%20n%20syvtug%20sebz%20YPN.&YXMgTUQtODMgKERD=2461&NEb25uZWxs=2005-02-21&ODJ9dvCE=&O89Dcjdg=037&static=yes&width=1024&height=781&sok=JURER%20%20%28nveyvar%20YVXR%20%27Plcehf%20Nve jnlf%25%27%29%20%20BEQRE%20OL%20cubgb_vq%20QRFP&photo_nr=2&prev_id=0820992&next_id=0515310&tbl=CABIN&size=L) where you can see the last row of Apollo Class.

Food Service (http://www.cyprusairways.com/main/default.aspx?it=1&tabid=70&itemid=259)

Seating (http://www.cyprusairways.com/main/default.aspx?it=1&tabid=58&itemid=360)

Those links might help you decide if it's worth making a fuss over...I dunno. Still no reinstatement of my September CheapTickets involving AC and CO...

P.S. sorry to LillieK (my lurking girlfriend) for accidentally posting under her login above! :p

Doesn't Alitalia owe some of the taxes back to people whose stopovers were eliminated?

Our reservation (including BOS-YYZ on AA) is still, as always displaying as booked on mytripandmore.com, aa.com, and orbitz.com.

Why do you guys get to have all the fun? :(

;)

Doesn't Alitalia owe some of the taxes back to people whose stopovers were eliminated?

I'm sure Alitalia would love to recalculate the taxes...and the base fare too... :eek:

I am showing an active itinerary finally on orbitz, just missing one leg from Rome to Cyprus. How long is that swin anyway LOL!

Monday, July 24, 2006
Alitalia 651
Depart: 4:35pm
afternoon Toronto, Canada
Toronto Pearson International (YYZ)
Arrive: 7:10am
morning Rome, Italy
Rome Intercontinental Airport Leonardo da Vinci (FCO)

Business | Boeing 767-400 Passenger (764) | 8hr 35min | 4407 miles

Your flight is confirmed. The airline is assigning seats at check-in.

This is an overnight flight.

Change/cancel airline ticket

Flight 2
Thursday, August 3, 2006
Alitalia 7701

Operated by: CYPRUS AIRWAYS -- CY 316
Please check in with the operating carrier.
Depart: 9:15am
morning Larnaca, Cyprus
Larnaca (LCA)
Arrive: 11:30am
morning Rome, Italy
Rome Intercontinental Airport Leonardo da Vinci (FCO)

Business | Airbus Industrie A320 (320) | 3hr 15min | 1242 miles

Your flight is confirmed. The airline is assigning seats at check-in.

This flight departs from a different airport.

Change/cancel airline ticket

Flight 3
Friday, August 4, 2006
Alitalia 650
Depart: 10:30am
morning Rome, Italy
Rome Intercontinental Airport Leonardo da Vinci (FCO)
Arrive: 2:25pm
afternoon Toronto, Canada
Toronto Pearson International (YYZ)

Business | Boeing 767-400 Passenger (764) | 9hr 55min | 4407 miles

Your flight is confirmed. The airline is assigning seats at check-in.

Change/cancel airline ticket
Ticket information

How long is that swin anyway



Larnaca, Cyprus (LCA)

to

Rome, Italy (FCO)

Business | Airbus Industrie A320 (320) | 3hr 15min | 1242 miles

I don't know about you, but I don't think I can swim 1242 miles - especially in the less than 24 hrs they have given me until my flight departs to YYZ. :D

I don't know about you, but I don't think I can swim 1242 miles - especially in the less than 24 hrs they have given me until my flight departs to YYZ. :D
That is a pretty long way - LOL
Maybe rent a party boat!

Add me to the list of those who purchased from CT, just got tix reinstated, but with a missing segment and will thus be joining the swim team from LCA to MXP. How far is that anyway? And would you suggest swimming around or walking over the land masses? :confused:

Just be grateful that you do not have to swim all the way across the Atlantic like I do!

I called CheapTickets about reinstating my MXP-EWR segment a few minutes ago and Alitalia told them that they are "having problems with their system" and I will have to call back again in three weeks. :confused:

Just be grateful that you do not have to swim all the way across the Atlantic like I do!

I called CheapTickets about reinstating my MXP-EWR segment a few minutes ago and Alitalia told them that they are "having problems with their system" and I will have to call back again in three weeks. :confused:

I hope you are not flying out in May.

Given that your part of the swim is so much bigger than most of ours, you may be the FT swim team captain. :eek:

Well, I can tell they are still working with all the reservations. I am now confirmed flying LCA-FCO-MXP-BOS-YYZ on January 1-2 with a 20 hour layover in MXP. I am also flying LCA-MXP-YYZ on January 2-3 with a 22 hour layover in MXP. The LCA-MXP portion of the 2nd set is waitlisted.

I guess I'll be in two places at once and coming home twice.

Edited to add: Does anyone know what the location code OBZ is? Apparently I am confirmed flying from there to an unknown destination on March 7 of the same itinerary. I looked it up but it doesn't show as a valid code.

With the mess this has become -- some of us now have month long stays in places where there was previously only an overnight stay and others of us have month long itineraries that were originally one week trips -- AZ would be rather foolish in trying to do a "no date changes" thing.

-- AZ would be rather foolish in trying to do a "no date changes" thing.

Have they shown any lack of foolishness so far?

With the mess this has become

Makes me a little better with my decision just to take the outright refund at the outset.

Well, I can tell they are still working with all the reservations. I am now confirmed flying LCA-FCO-MXP-BOS-YYZ on January 1-2 with a 20 hour layover in MXP. I am also flying LCA-MXP-YYZ on January 2-3 with a 22 hour layover in MXP. The LCA-MXP portion of the 2nd set is waitlisted.

I guess I'll be in two places at once and coming home twice.

Edited to add: Does anyone know what the location code OBZ is? Apparently I am confirmed flying from there to an unknown destination on March 7 of the same itinerary. I looked it up but it doesn't show as a valid code.


OBZ stands for Orbitz. Its a dummy reservation put in your itinerary. I can only see it when I look on mytripandmore.com

I checked my pnr on mytripandmore.com, and interestinly, my original itin is there, but so is the reinstated one on orbitz. so I have duplicates of the unchanged legs, but I see the original return leg plus the new one that's on orbitz now...no clue what this means, other than I'm glad I have 4 months to sort it out :p

A little OT. Does anyone have any links to articles discussing the installation of new Magnifica class seats on the 767? I am hoping that this will be complete when I travel in February 07.

Why did you refund? It's still a cheap biz ticket and where's your sense of adventure.

The costs to go on this "cheap" trip just kept adding up, not to mention the expected fight for reinstatement which I expected and which has stolen many hours from many lives.

Hey, everyone makes their own judgements, as it should be. But for me, I have begun to wonder whether these "deals" are are they're cracked up to be and take away from other travel adventures I could/would/should be doing instead.

Just my two Canadian cents... :)

On hold with Travelocity re: a date change, they contacted Alitalia and said that no changes are permitted on this ticket. I told the CSR they have changed the fare rules since purchase and told her to tell Alitalia to do a historical fare lookup.

UPDATE: Once again told that the office in Rome will be contacting me about the booking because there was a "schedule change" on it ( :rolleyes: ) and that I should speak to them about date changes at that time.

A little OT. Does anyone have any links to articles discussing the installation of new Magnifica class seats on the 767? I am hoping that this will be complete when I travel in February 07.

Don't count on it, no matter what any article says...

Don't count on it, no matter what any article says...


Yeah...I forgot were talking about Alitalia here. :(

I've spent my 10 hours ont eh phone and I'm through with them. I've already contacted American Express to put ALL the charges into dispute due to changed flight dates (which Alitialia did on their own), cancelled segments, etc.

I was a nice prospect but I just don't need this kind of stress or hassel in my life right now. Cheaptickets Ireland desk transfered me to Orbitz... so no more business with either of them, and I could care less if they ever post cheap or mistake fares again... NO MORE BUSINESS. Ooo, can't wait to send them an email telling them about the dispute.

CF

I've spent my 10 hours ont eh phone and I'm through with them. I've already contacted American Express to put ALL the charges into dispute due to changed flight dates (which Alitialia did on their own), cancelled segments, etc.

I was a nice prospect but I just don't need this kind of stress or hassel in my life right now. Cheaptickets Ireland desk transfered me to Orbitz... so no more business with either of them, and I could care less if they ever post cheap or mistake fares again... NO MORE BUSINESS. Ooo, can't wait to send them an email telling them about the dispute.

CF

I haven't called. I haven't emailed. I don't know why every one feels they have to waste a lot of time at this point. Give it a couple of weeks to shake out, let some knowledgeable people try to make changes on the tickets, and go from there.

I've spent my 10 hours ont eh phone and I'm through with them. I've already contacted American Express to put ALL the charges into dispute due to changed flight dates (which Alitialia did on their own), cancelled segments, etc.

I was a nice prospect but I just don't need this kind of stress or hassel in my life right now. Cheaptickets Ireland desk transfered me to Orbitz... so no more business with either of them, and I could care less if they ever post cheap or mistake fares again... NO MORE BUSINESS. Ooo, can't wait to send them an email telling them about the dispute.

CF

This is why I have just sat back and let everyone else do all the calling and all the stressing. I figure that it will all work out since so many people are calling and keeping them on their toes. Once everything settles down and we have consistent results, then I will deal with my tickets. I am tracking what is happening, but not worrying about it too much.

Then again, I also would not stress if they cancelled everyone. I know it was a mistake and I am glad to be going. I am glad they are honoring many of the tickets.

By the way, I really do appreciate all the people that have called, emailed, etc. to help makee sure that this fare and the tickets are honored.

I think its sort of implied that when you get a 200 dollar biz class ticket there might be a huge hassle factor.

Not necessarily. :)

Travelocity told me to call back TUESDAY to discuss date changes etc to try and sort it out, because then they'll be able to get in touch with the Rome office. I say everyone relax and have a great weekend!

Travelocity told me to call back TUESDAY to discuss date changes etc to try and sort it out, because then they'll be able to get in touch with the Rome office. I say everyone relax and have a great weekend!
Yeah,

It's Easter out here in Europe. They have Easter Monday off as well. Not to mention it's also the Pope's birthday on Easter Sunday.

Travelocity told me to call back TUESDAY to discuss date changes etc to try and sort it out, because then they'll be able to get in touch with the Rome office. I say everyone relax and have a great weekend!

Exactly. Much of Europe is on holiday already. :D

We'll be fine .... even we "swimmers" (who will be swimming in the air not the water). :D

This had kind of reminded me of the Seinfeld episode where Play Now wants to fire the under-contract George (for feigning a handicap). George declines the contract buyout electing to stick around for the duration to get his entire salary. Play Now then went on to try to make each day more and more difficult for George--like moving him into a basement office and such. George persevered.

Sadly, I think the episode ended with Play Now going out of business and George getting nothing.

This AZ episode is definitely giving me some laughs, as well. Til next week!

This had kind of reminded me of the Seinfeld episode where Play Now wants to fire the under-contract George (for feigning a handicap). George declines the contract buyout electing to stick around for the duration to get his entire salary. Play Now then went on to try to make each day more and more difficult for George--like moving him into a basement office and such. George persevered.

Sadly, I think the episode ended with Play Now going out of business and George getting nothing.

This AZ episode is definitely giving me some laughs, as well. Til next week!

:D ROTFLOL :D ^^

Does disputing the charges with your credit card company give AZ or any of the booking agencies leeway to simply refund your money and not let you travel? Or does it force them to honor the fare rules etc. as ticketed?

This is why I have just sat back and let everyone else do all the calling and all the stressing. I figure that it will all work out since so many people are calling and keeping them on their toes. Once everything settles down and we have consistent results, then I will deal with my tickets. I am tracking what is happening, but not worrying about it too much.

Then again, I also would not stress if they cancelled everyone. I know it was a mistake and I am glad to be going. I am glad they are honoring many of the tickets.

By the way, I really do appreciate all the people that have called, emailed, etc. to help makee sure that this fare and the tickets are honored.

Look, here's the point. Alitalia has already made all these date changes and cancelled some segments. It's been done. Waiting two eeks or two months was not going to change my trips as Alitalia did. I needed to start looking for hotels, rental cars, etc.

My personal opinion here is that Alitialia has taken it upon themselves to make this as difficult as possible for people so they will get frustrated and cancel. Well, it worked on me, but my recourse is I take my business elsewhere. It was a good lesson learned, and an even better one about how Cheaptickets.com and Alitalia handle themselves. I'm glad I found out now so I can live the rest of my life knowing that I'm not going to be mssing anything by not doing business with them.

For those of you waiting for this all to settle down, it already has. Alitalia has already made the modifications to your tickets and if you don't like the dates or flight segments, it's simply tough luck and you'd have to go through BS that everyone else is. I'm glad to be rid of them, and even happier I did'nt make any hotel or rental car reservations I'd have to cancel.

CF

Although it is a holiday on today the AZ Call Center called me today to confirm one of my flights (of which I have got a print yesterday at AZ office in DUS). They got the information from Rome that I have to pick up a new ticket at AZ airport office in YYZ or JFK because of the routing change for the return flight.
I told him that I am based in Germany and can´t get there now. He answered that he will ask Rome if I can get a new ticket in DUS (AZ office DUS told me yesterday : NO).
This seems to me that AZ will handle all ticket exchanges ??
So let´s wait what they will tell me next time.

Well I just got back from the airport ticket office (YYZ) and had a chat with both the CSR and the Manager about my reservation that has been radically changed upon reinstatement.

AZ is going through the reservations flying everyone to LCA and the back, they are eliminating all stopovers. The Mgr indicated this is because the rules for the fare now say no stopovers allowed. When I indicated I had a copy of the original rules with a stopover and a hard ticket with my MXP stopover, he agreed that if booked that way, a call into the AZ reservation desk will restore my original dates and routing.

BUT any changes to the dates apart from what is ticketed and any attempts to add a stopover now will result in the fare being re-priced. No exceptions. In addition anyone trying to get out of going to LCA, or missing a segment, the ticket will be repriced to what it should you be, and you will be required to pay the difference prior to boarding your next flight.

The reason that many of us are swimming from LCA to either FCO or MXP is because AZ has had difficulty confirming us on the regional flights. He did not know how long it would take to sort out (at least that part).

Oh yeah, he did tell me I was the first person to come in and inquire about the tickets. Don't I feel special :p

Well I just got back from the airport ticket office (YYZ) and had a chat with both the CSR and the Manager about my reservation that has been radically changed upon reinstatement.

AZ is going through the reservations flying everyone to LCA and the back, they are eliminating all stopovers. The Mgr indicated this is because the rules for the fare now say no stopovers allowed. When I indicated I had a copy of the original rules with a stopover and a hard ticket with my MXP stopover, he agreed that if booked that way, a call into the AZ reservation desk will restore my original dates and routing.

BUT any changes to the dates apart from what is ticketed and any attempts to add a stopover now will result in the fare being re-priced. No exceptions. In addition anyone trying to get out of going to LCA, or missing a segment, the ticket will be repriced to what it should you be, and you will be required to pay the difference prior to boarding your next flight.

The reason that many of us are swimming from LCA to either FCO or MXP is because AZ has had difficulty confirming us on the regional flights. He did not know how long it would take to sort out (at least that part).

Oh yeah, he did tell me I was the first person to come in and inquire about the tickets. Don't I feel special :p

Did you prepare him by saying, "Apres moi, le deluge"? :D

Dear GUWonder,
Thank you for booking your travel plans with Travelocity.com. Unfortunately, we
were unable to process your reservation because the airline did not confirm your
requested flights.
Please contact our customer service center as soon as possible to complete your
reservation. To expedite your call, please provide the customer service agent
with your Trip ID XXXXXXXXXXXX.
We are open 24 hours a day, 7 days a week
In the USA: 888-709-5983

Since the airline did not confirm your reservation, we cannot guarantee your
fare. We look forward to assisting you in completing your reservation.

Thank you,

Travelocity.com



This is for a ticketed itinerary where the tickets are already in my hand: "we cannot guarantee your fare". :rolleyes:

It sounds like they had been well briefed. Were they already given the non-changes rule, or was that just his position?

Well I just got back from the airport ticket office (YYZ) and had a chat with both the CSR and the Manager about my reservation that has been radically changed upon reinstatement.

AZ is going through the reservations flying everyone to LCA and the back, they are eliminating all stopovers. The Mgr indicated this is because the rules for the fare now say no stopovers allowed. When I indicated I had a copy of the original rules with a stopover and a hard ticket with my MXP stopover, he agreed that if booked that way, a call into the AZ reservation desk will restore my original dates and routing.

BUT any changes to the dates apart from what is ticketed and any attempts to add a stopover now will result in the fare being re-priced. No exceptions. In addition anyone trying to get out of going to LCA, or missing a segment, the ticket will be repriced to what it should you be, and you will be required to pay the difference prior to boarding your next flight.

The reason that many of us are swimming from LCA to either FCO or MXP is because AZ has had difficulty confirming us on the regional flights. He did not know how long it would take to sort out (at least that part).

Oh yeah, he did tell me I was the first person to come in and inquire about the tickets. Don't I feel special :p

I haven't called. I haven't emailed. I don't know why every one feels they have to waste a lot of time at this point. Give it a couple of weeks to shake out, let some knowledgeable people try to make changes on the tickets, and go from there.This situation is pretty much, by definition, the squeaky wheel gets the grease. Alitalia cancelled everyone's rez while we were still the mandatory FT waiting period. It goes without saying that the reservations would've remained cancelled had there not been a considerable stink raised by a number of people. There are already a ton of people fighting the fight so there's no point in joining it now -- just sit back, enjoy the tickets you eventually get, and be happy FT is out there.

Well I just got back from the airport ticket office (YYZ) and had a chat with both the CSR and the Manager about my reservation that has been radically changed upon reinstatement.

AZ is going through the reservations flying everyone to LCA and the back, they are eliminating all stopovers. The Mgr indicated this is because the rules for the fare now say no stopovers allowed. When I indicated I had a copy of the original rules with a stopover and a hard ticket with my MXP stopover, he agreed that if booked that way, a call into the AZ reservation desk will restore my original dates and routing.

BUT any changes to the dates apart from what is ticketed and any attempts to add a stopover now will result in the fare being re-priced. No exceptions. In addition anyone trying to get out of going to LCA, or missing a segment, the ticket will be repriced to what it should you be, and you will be required to pay the difference prior to boarding your next flight.

The reason that many of us are swimming from LCA to either FCO or MXP is because AZ has had difficulty confirming us on the regional flights. He did not know how long it would take to sort out (at least that part).

Oh yeah, he did tell me I was the first person to come in and inquire about the tickets. Don't I feel special :p

thanks for the update! so they're acknowledging the original fare rules, and that they apply if we booked under them? that's what it sounds like to me....

Does disputing the charges with your credit card company give AZ or any of the booking agencies leeway to simply refund your money and not let you travel? Or does it force them to honor the fare rules etc. as ticketed?

wondering the same thing...the original fare rules said it was refundable, and I don't think AZ can get out of that if someone does in fact want a refund. not sure about forcing AZ to honor the original fare rules - depends on how nice your CC company is

also, if AZ isn't giving me my ticket as booked and, for whatever reason - not that they've attemped to contact me or anything - changed my travel dates, is it unreasonable to expect some sort of compensation from them? I have to take an extra day off of work I didn't intend to, others might have to change hotel/rental car reservations, etc. I'm glad I got my tickets and all (though I'm still not sure when/where I'm even going :rolleyes: ) but AZ's demonstrated little competence or class this past week...

This situation is pretty much, by definition, the squeaky wheel gets the grease. Alitalia cancelled everyone's rez while we were still the mandatory FT waiting period. It goes without saying that the reservations would've remained cancelled had there not been a considerable stink raised by a number of people. There are already a ton of people fighting the fight so there's no point in joining it now -- just sit back, enjoy the tickets you eventually get, and be happy FT is out there.

I'm getting more squeaky every day, and I'm *definitely* getting my grease! :D

It sounds like they had been well briefed. Were they already given the non-changes rule, or was that just his position?

He read from a terminal so not his position but that of AZ.

thanks for the update! so they're acknowledging the original fare rules, and that they apply if we booked under them? that's what it sounds like to me....

No what I said was they are acknowledging the fare rules only as they pertain to stopovers IF YOU BOOKED A STOPOVER RIGHT UP FRONT, and have a paper ticket to show that. Apart from that, no date changes, no stopovers, no re-routes.

AZ will play hardball on this - fly what you bought and nothing else.

No what I said was they are acknowledging the fare rules only as they pertain to stopovers IF YOU BOOKED A STOPOVER RIGHT UP FRONT, and have a paper ticket to show that. Apart from that, no date changes, no stopovers, no re-routes.

AZ will play hardball on this - fly what you bought and nothing else.

at least they do acknowledge that stopovers were allowed originally - I don't actually know if normally "unlimited stopovers" means you can add the stopovers any time without a reprice, as I've never had it come up until this flight.

I do want a stopover, but if my original fare rules mean I had to book at the time, then I'm outta luck. but if I have to fly what I bought, then AZ can't change my dates either. I guess I'll just enjoy more time in cyprus and make my way to italy another time :cool:

The costs to go on this "cheap" trip just kept adding up, not to mention the expected fight for reinstatement which I expected and which has stolen many hours from many lives.

Hey, everyone makes their own judgements, as it should be. But for me, I have begun to wonder whether these "deals" are are they're cracked up to be and take away from other travel adventures I could/would/should be doing instead.

You've made a number of good points, tcook052. I'm sure a lot of people have learned the hard way that some of these deals can be losing propositions. Many will be surprised that getting to Toronto may run them about $500, and that spending three days on YYZ-MXP-FCO-LCA-MXP is a pretty bad way to get to Italy. I still consider this particular deal worthwile, but I'm sure a lot of people ended up losing money on their $0 trips to Acapulco, and the like. This is one of the fun challenges of FT -- knowing which deals to take and when to pass...

You've made a number of good points, tcook052. I'm sure a lot of people have learned the hard way that some of these deals can be losing propositions. Many will be surprised that getting to Toronto may run them about $500, and that spending three days on YYZ-MXP-FCO-LCA-MXP is a pretty bad way to get to Italy. I still consider this particular deal worthwile, but I'm sure a lot of people ended up losing money on their $0 trips to Acapulco, and the like. This is one of the fun challenges of FT -- knowing which deals to take and when to pass...

hey, this is all part of the fun for me :cool: this is the first FT deal I got in on *and* can actually fly, so I'm particularly excited after missing so many great (legit and otherwise) fares, and getting in on a couple and not being able to go. you do need to keep a level head and not feel overly entitled. but part of the fun is the unpredictability, and great stories to tell your not-so-FT-enlightened colleagues, no matter how crazy they may find you to be. this is not a vacation I would have ever considered otherwise, so I'm sort of glad I'm going to a sort of off-the-beaten-path place, and as much as I wanted to stopover in italy as I've (somehow) never been there, I can always go another time - that's what frequent flier miles are for :D

these deals definitely aren't for everyone. if, however, refreshing this thread on a warm saturday afternoon is just about the only thing you have going on, then it's another story. speaking of which, I should go outside.

at least they do acknowledge that stopovers were allowed originally - I don't actually know if normally "unlimited stopovers" means you can add the stopovers any time without a reprice, as I've never had it come up until this flight.

It is my understanding that adding a stopover or changing the first flight coupon always triggers a reprice. I flew on full J and F mistake tickets, and such changes could never be made because they would always trigger recalculation (Tahiti/Canada). Of course, they new price may be the same, and there may not be any additional collection when dealing with non-mistake tickets.

I've read conflicting statements about this in this thread, and I would be interested in reading some sources for these claims. Could someone with final authority shed some light, please?

No what I said was they are acknowledging the fare rules only as they pertain to stopovers IF YOU BOOKED A STOPOVER RIGHT UP FRONT, and have a paper ticket to show that. Apart from that, no date changes, no stopovers, no re-routes.

AZ will play hardball on this - fly what you bought and nothing else.


This is UNSAT. Like many others, I booked tickets for later this year with the intention of changing the dates after the dust had settled. I planned to do this, becuase I read the fare rules before hitting the purchase button. I don't see how Alitalia can simply unilaterally change the contract rules to favor them after a deal has been struck. I will will try to fight this. If they do not give in my only recourse will be small claims court or to dispute it on the credit card.

This is for a ticketed itinerary where the tickets are already in my hand: "we cannot guarantee your fare". :rolleyes:

Amazing....I'm curious to hear what the explanation is if you ring Travelocity about it.

Amazing....I'm curious to hear what the explanation is if you ring Travelocity about it.

This is being done on the basis of a now unconfirmed segment for a flight connecting Italy with Cyprus. I'd call up now, but there is no point with me and Travelocity contacting AZ at this point of time on a Friday. I'll wait until next week and then get back here.

Originally Posted by Peatisback
Does disputing the charges with your credit card company give AZ or any of the booking agencies leeway to simply refund your money and not let you travel? Or does it force them to honor the fare rules etc. as ticketed?
wondering the same thing...the original fare rules said it was refundable, and I don't think AZ can get out of that if someone does in fact want a refund. not sure about forcing AZ to honor the original fare rules - depends on how nice your CC company is

also, if AZ isn't giving me my ticket as booked and, for whatever reason - not that they've attemped to contact me or anything - changed my travel dates, is it unreasonable to expect some sort of compensation from them? I have to take an extra day off of work I didn't intend to, others might have to change hotel/rental car reservations, etc. I'm glad I got my tickets and all (though I'm still not sure when/where I'm even going :rolleyes: ) but AZ's demonstrated little competence or class this past week...

Many people, myself included, have reported that their new reinstated itineraries are different from what they originally booked. I think this is a very strong point of leverage to get AZ to honor the original fare rules and allow date changes and stopovers, which are the two things that people who are ticketed seem to want most.

The routing changes imposed by AZ will result in the reissuing/reprinting of tickets. I think it would be a good idea that we all demand whatever changes we want at the time these tickets are reissued/reprinted. If they are going to reprint/reissue the tickets, we should at least get them printed with what we want.

If disputing a credit card charge is not helpful, a simple filing in small claims court may be. I don't consider either options unreasonable.

To be honest I'm not sure I want to pursue a date change with AZ. They've obviously put in restrictions (whether they will be able to eventually enforce them or not) as the prospect of honouring the original fare rules seems damaging to them.

I'm pretty happy with a YYZ-MXP trip in Business for $200. I've combined this with a miles+cash award, so for $500 & 18,750 miles I've got a return trip to Toronto in J. Pretty sweet deal IMO, so no need to turn the screw any further.

As far as I can tell, I'd be able to jump ship at MXP and leave it at that. But that leaves AZ with the bill for the CY flight in D... doesn't it?

Is it worth trying to be upfront with AZ? Or will I just be putting my YYZ-MXP leg at risk?

I know a lot of people here are really angry with AZ right now. I just don't feel that way at all.

LapLap I am not angry with AZ either. Based on my conversation with the Mgr at YYZ, they should honour what was ticketed. I don't book these with the thinking I can make changes later... I fly what I book, if I can make changes - great, if not - nothing ventured, nothing gained.

Kudo's to AZ for honouring them in the first place.

I am anything but angry at AZ. I am disappointed in AZ's bungling on this, but that's because I rather like AZ and don't think they helped themselves in the way this has gone down. There are great ways to handle such situations and not-so-great ways to handle such situations, and that's my issue with AZ.

LapLap I am not angry with AZ either. Based on my conversation with the Mgr at YYZ, they should honour what was ticketed. I don't book these with the thinking I can make changes later... I fly what I book, if I can make changes - great, if not - nothing ventured, nothing gained.

Kudo's to AZ for honouring them in the first place.

I'm in basically the same position. I booked what we could actually do, so if I can't get D instead of Y for FCO-LCA-FCO, I can live with it. If I can't add to my 29 hours in Rome, so be it. So far, AZ hasn't touched my booking since I made it.

But if they try to rework my itinerary, perhaps to get rid of paying AA for the BOS-YYZ segment, and make me change dates and spend 22 hours in MXP, I might feel differently. I can probably handle, and even welcome visiting a MXP, a new city for me. But date changes might make my son late for camp or make him miss a swim meet that I specifically planned around. At that point, I'd be right where many of you are now, and I'd be demanding that they either honor the original booking or let me make reasonable changes to fit my schedule. The ONLY valid excuse they have for unilateral changes is if the flight schedule changes or there was a violation of the original rules in the original booking.

I'm not saying the rule changes were OK, I'm just saying I can live with it and still be happy if they don't mess with my original booking.

Well I just got back from the airport ticket office (YYZ) and had a chat with both the CSR and the Manager about my reservation that has been radically changed upon reinstatement.

AZ is going through the reservations flying everyone to LCA and the back, they are eliminating all stopovers. The Mgr indicated this is because the rules for the fare now say no stopovers allowed. When I indicated I had a copy of the original rules with a stopover and a hard ticket with my MXP stopover, he agreed that if booked that way, a call into the AZ reservation desk will restore my original dates and routing.

BUT any changes to the dates apart from what is ticketed and any attempts to add a stopover now will result in the fare being re-priced. No exceptions. In addition anyone trying to get out of going to LCA, or missing a segment, the ticket will be repriced to what it should you be, and you will be required to pay the difference prior to boarding your next flight.

The reason that many of us are swimming from LCA to either FCO or MXP is because AZ has had difficulty confirming us on the regional flights. He did not know how long it would take to sort out (at least that part).

Oh yeah, he did tell me I was the first person to come in and inquire about the tickets. Don't I feel special :p

Did the manager indicate whether the Milan-Toronto-Milan flights will be featuring the new Magnifica seats anytime soon?

LapLap I am not angry with AZ either. Based on my conversation with the Mgr at YYZ, they should honour what was ticketed. I don't book these with the thinking I can make changes later... I fly what I book, if I can make changes - great, if not - nothing ventured, nothing gained.

Kudo's to AZ for honouring them in the first place.

Doesn't honoring what was ticketed include the corresponding fare rules as well?

I'm sure if AZ had decided to honor the fare but only allowed travel in Y, most people would be fairly upset, point being that people assign different value or importance to the various things associated with the ticket (class of service, refundability, flexibility to change dates, etc.).

I place value in all of the things associated with the tickets I booked, including date changes and stopovers. I'm not sure why it should be at all acceptable for AZ to unilaterally impose conditions on any of the features I mentioned.

In general, if people skip the last leg of a journey, there usually aren't any consequences, even if in theory there could be.

With a mistake fare like this one, is it possible Alitalia might penalize people who skip the last leg (or more, I suppose)? Is anyone planning to do that? What could the penalty be in that case?

This situation is pretty much, by definition, the squeaky wheel gets the grease. Alitalia cancelled everyone's rez while we were still the mandatory FT waiting period. It goes without saying that the reservations would've remained cancelled had there not been a considerable stink raised by a number of people. There are already a ton of people fighting the fight so there's no point in joining it now -- just sit back, enjoy the tickets you eventually get, and be happy FT is out there.

I'm aware of what you're saying, but was mostly referring to the changes, schedules and such. Some people have stated that they've been on the phones for hours, and only get frustrated. It's certainly been a roller coaster ride, but we need not to do a "Kirschbaum" on this, and let the cooler minds prevail.

...do a "Kirschbaum"...

:D

I'm in basically the same position. I booked what we could actually do, so if I can't get D instead of Y for FCO-LCA-FCO, I can live with it. If I can't add to my 29 hours in Rome, so be it. So far, AZ hasn't touched my booking since I made it.

But if they try to rework my itinerary, perhaps to get rid of paying AA for the BOS-YYZ segment, and make me change dates and spend 22 hours in MXP, I might feel differently. I can probably handle, and even welcome visiting a MXP, a new city for me. But date changes might make my son late for camp or make him miss a swim meet that I specifically planned around. At that point, I'd be right where many of you are now, and I'd be demanding that they either honor the original booking or let me make reasonable changes to fit my schedule. The ONLY valid excuse they have for unilateral changes is if the flight schedule changes or there was a violation of the original rules in the original booking.

I'm not saying the rule changes were OK, I'm just saying I can live with it and still be happy if they don't mess with my original booking.


I guess they took my last post as a challenge.

In the last hour they added segments to my original record on orbitz.com. They gave me a new YYZ-FCO segment still in D but the following day, eliminating my day in Rome (but my original YYZ-FCO still shows as well), left my FCO-LCA-FCO segments alone, still in Y (unless these are now fantom segments), added an FCO-YYZ segment still in D that leaves the day after the original FCO-BOS segment (which is still there, too), and left the BOS-YYZ AA flight alone.

Assuming they plan to cancel out the original YYZ-FCO, FCO-BOS, and BOS-YYZ segments, the net effect would be to shift the trip one day later and trade my 29 hour outbound layover in FCO with a 23 hour one on the return and trade my 2 hour connection at FCO on the return for a 5 hour one on the outbound.

Guess they just wanted to let me in on all the fun!

okay....so i guess i'm one of the people who is still finding joy in all of this

my reinstated flights were changed to include only AZ flights and a return one day earlier (my original return: lca-fco-jfk-yyz(aa))

called orbitz to contest the earlier return--csr called AZ--AZ said no since AA flights were cancelled (but they weren't)--csr called AA (flight still valid)--csr called AZ again--original itin reinstated (changes reflected on orbitz and AA sites)

what I really want is to spend time in fco (or even mxp)--i'll have to keep working on that one

thanks to all for your helpful posts!

Original

So wait, you deliberately waited for some airline to post a fare glitch so you could "amplify" its magnitude in order to underscore the need for the airlines to buy your product!?

I ain't mad at ya - actually kinda awesome and funny at the same time! :D

Did the manager indicate whether the Milan-Toronto-Milan flights will be featuring the new Magnifica seats anytime soon?

Well.. I have awful news!!! I purchased these tickets.. With an intention of going out today.. I flew to YYZ (Cost me Mucko $$$) Spend hours with AZ Station agent.. AZ made rules saying NO changes at all! You must travel on your date of travel. The agent threw in that this is a 21 day advance fare too ?? Anyway I Called AZ and agent said hands tied. I called Orbitz/cheaptickets and was told rules allowed changes. Well AZ in YYZ will not honor changes at all! Now I am stuck using SPG points for a hotel, and Burning 100,000UA miles to do a trip which I expected to be $200 (I made plans according to this trip) I am really mad, and nothing can be done at all. I told the agent I just came from Bangkok whcih I did, I said you are stranding me here etc, and he did not care at all.. The rules when purchased allowed changes, now some idiots in Rome/New York decided to change it, and I was screwed.... Well at least you all have a gunie pig :) I happily will be flying LX First ORD-ZRH tomorrow though, so I am not loosing out too much :)

No offense that was not a bright thing to do ryan. The first legal date of travel on these tickets is May 21. Trying to fly before then would invalidate the fare.

Did the manager indicate whether the Milan-Toronto-Milan flights will be featuring the new Magnifica seats anytime soon?

:rolleyes: I didn't worry about stuff like that, I was concerned about honouring flights, what I have ticketed etc. Does it matter? :rolleyes:

No offense that was not a bright thing to do ryan. The first legal date of travel on these tickets is May 21. Trying to fly before then would invalidate the fare.

I don't recall a season specified in original fare rule, as I found it at post # 88. :confused:

I don't recall a season specified in original fare rule, as I found it at post # 88. :confused:

It was posted here before, not sure exactly what post.

It is my understanding that adding a stopover or changing the first flight coupon always triggers a reprice. I flew on full J and F mistake tickets, and such changes could never be made because they would always trigger recalculation (Tahiti/Canada). Of course, they new price may be the same, and there may not be any additional collection when dealing with non-mistake tickets.

I've read conflicting statements about this in this thread, and I would be interested in reading some sources for these claims. Could someone with final authority shed some light, please?
It is funny with the repricing. I can understand it from the airline's point of view, that they want to check for updates in the price. However, it ought to be more important to see it from the customer's point of view: If I buy a fare (whether mistake or not) I want to know that is what I will pay for my flights. Why should I care to buy a flexible ticket when it is sold at a good price if I know the price will anyway rise if I change my dates? Then I might just as well hold off buying the ticket until I'm absolutely sure what dates I will travel on. Therefore, repricing changed tickets (any flexible ticket, not just mistakes) is pretty unlogical to me, it takes away the reason to buy the ticket. SAS said regarding the OSL-China C-tickets that their customers must be able to trust the fares they buy from SAS. And SAS has also handled their tickets very well. After the initial cancellations and reinstations I've made several changes to both outbound and inbound segments without any problems.

Delta on the other hand handled their flexible B-tickets CPH-AUS pretty bad, any changes to the first flights triggered reprice, while return changes were ok (though not always).

As a customer I want to know that the price I pay for my ticket is the true price. When the fare rules say no penalty for changes, I want to know I can make changes without paying more, be it penalities or fare increases.

:rolleyes: I didn't worry about stuff like that, I was concerned about honouring flights, what I have ticketed etc. Does it matter? :rolleyes:

No - it just would have been nice to know, and I figure it's the kind of thing a station supervisor might know, that's all.

It was posted here before, not sure exactly what post.

It would be unusual for full fare biz class tickets to have a season attached, is all I'm saying.

It is funny with the repricing. I can understand it from the airline's point of view, that they want to check for updates in the price. However, it ought to be more important to see it from the customer's point of view: If I buy a fare (whether mistake or not) I want to know that is what I will pay for my flights. Why should I care to buy a flexible ticket when it is sold at a good price if I know the price will anyway rise if I change my dates? Then I might just as well hold off buying the ticket until I'm absolutely sure what dates I will travel on. Therefore, repricing changed tickets (any flexible ticket, not just mistakes) is pretty unlogical to me, it takes away the reason to buy the ticket. SAS said regarding the OSL-China C-tickets that their customers must be able to trust the fares they buy from SAS. And SAS has also handled their tickets very well. After the initial cancellations and reinstations I've made several changes to both outbound and inbound segments without any problems.

Delta on the other hand handled their flexible B-tickets CPH-AUS pretty bad, any changes to the first flights triggered reprice, while return changes were ok (though not always).

As a customer I want to know that the price I pay for my ticket is the true price. When the fare rules say no penalty for changes, I want to know I can make changes without paying more, be it penalities or fare increases.

SAS shows itself to be a true winner in the way it finally handled the OSL-China fare special. AZ showed itself to be a winner too in the way they finally handled the AZ DEL-LHR biz fare special, and that's why this mess is a bit disappointing. That said, there's plenty of time until May 21/22 -- which is the first days that were available for booking on this fare -- for AZ to get things straightened out.

That said, there's plenty of time until May 21/22 -- which is the first days that were available for booking on this fare -- for AZ to get things straightened out.

...or to make the Sh!tshow even more spectacular than it is now...

This is why I have just sat back and let everyone else do all the calling and all the stressing. I figure that it will all work out since so many people are calling and keeping them on their toes. Once everything settles down and we have consistent results, then I will deal with my tickets. I am tracking what is happening, but not worrying about it too much.

Then again, I also would not stress if they cancelled everyone. I know it was a mistake and I am glad to be going. I am glad they are honoring many of the tickets.


Unfortunately, this is far from "over". My two trips now show reinstated on Orbitz, but short haul segments are now in Y despite having confirmed STATUS OK tickets, and mrs. ckc's connecting flight from LCA-MXP is apparently now wait listed!
That's why I keep having to call, otherwise, more changes to itinerary, problems etc., and less chance of actually getting seats!
ckc

...or to make the Sh!tshow even more spectacular than it is now...

Where things like "bad" mean "good", calling the swimming between Italy and Cyprus that which you called it may be appropriate. :D

More seriously, my AZ-changed tickets have almost systematically involved the eradication of my originally scheduled stops. Now I have just 23-30 hours in Italy, and Alitalia won't get away with it for me since I've already made arrangements since they made the announcement that they would honor these tickets.

...Sh!tshow...

I'm guessing that that's your favourite word...

:D

I think you've gotten me saying it now as well! Although I still prefer "clusterf**k". But this particular situation qualifies for the coveted "Mongolian Clusterf**k"!

Anyway, I'm one more in the "Hey, AZ changed my flight schedule" crowd. Now one less day in Cyprus, 22 hours added in Milan. Which sux because I hopped on this particularly to visit Cyprus (and maybe visit BEY along the way). I've wanted to go for a while. But best thing now is to relax, have a nice holiday, cuz it won't help to agitate for a few days when AZ is off sipping chianti at some cafe 'til Tuesday.
***I'm just hoping y'all won't let this negatively impact your Holidays***

It would be unusual for full fare biz class tickets to have a season attached, is all I'm saying.True, but this was/is a discounted business-class fare (the full J fare is probably in the 5000-7000 CAD range):


QTE F/B BK FARE EFF EXP TKT AP MIN/MAX RTG
1 - DRTCA9 D R 33.00 20MY - - - -/ - AT01

[QUOTE=Originally Posted by HeathrowGuy
...Sh!tshow...
:D

My sentiments exactly !!

Mine were fine until AZ @#$$% :td: * with it. Now I have a 22 hours layover in Milan and returning a day later. I cannot afford this delay As I have to be back to work as scheduled. Ill sit tight and monitor this situation from others.

is it correct that AZ is removing the AA legs to AZ-operated flights because they would have to pay AA for them? if so I understand, though some advance warning would be nice. hopefully they realize that once they stated they would honor the ticketed fares, we officially became customers, and would be treated as they would treat any other customer

is it correct that AZ is removing the AA legs to AZ-operated flights because they would have to pay AA for them?

Correct.

is it correct that AZ is removing the AA legs to AZ-operated flights because they would have to pay AA for them? if so I understand, though some advance warning would be nice. hopefully they realize that once they stated they would honor the ticketed fares, we officially became customers, and would be treated as they would treat any other customer

Yes, they may be doing it but it's wrong of them to attempt to do so. ;)

I say lets relax until next week and start a new discussion on where are we all staying since we're all going to the same place :)
Are people planning on staying in Larnaca, maybe Limassol............Any suggestions would be great!!!

I have tix from YYZ-LCA that go through JFK on the out-bound (AA) and EWR on the in-bound (CO). My tix. haven't been reinstated yet even though I have received the paper tix., have been told they'll be honored, and am travelling in May. Do you think they missed mine since they weren't completely cancelled (only the AZ flights were cancelled, but it has always shown as ticketed since the AA/CO flights remained)?

Also, if they're cancelling the AA/CO flights b/c they have to pay for them and booking us on AZ all the way, this is upsetting b/c we're sacrificing the 777 for the 767. Also, if they change our itineraries like this, are our paper tix. w/the AA/CO flights still valid, or do they have to be exchanged for tix. reflecting the YYZ-FCO/MXP routings?

Thanks.

Sorry, I'm having a really busy week and don't have time to read the last 50 or so pages of the thread, but I wanted to post my experience from today.

I visited the AZ ticket office in the Empire State Building (which incidentally, is very nice--and on the 36th floor with a very nice view--but is also evidently closing to the public in a matter of a week or so).

Anyway, I was told politely but firmly by two representatives in the office that no date changes whatsoever would be accepted on our fare, and if I didn't like it, they would be happy to offer a refund. They mentioned one or two other people had been to the office and tried to make changes on the fare, and been turned down as well. They were very polite, and made no attempts to repossess my ticket, and were also happy to add my OnePass number to the itinerary. But date changes were definitely not a negotiable matter, and it was my impression that this was a corporate level decision; I believe their US headquarters are on the 37th floor.

I will try again for a date change at the ticket counter in EWR on Sunday. Please post any of your own experiences with date changes as a reply to this post if possible. Was anyone here on of the other people who visited the Empire State Building ticket office? Has anyone been able to change dates through Orbitz? How about with AZ over the phone? TIA.

LAXPlat, to what kind of unilateral AZ rescheduling (if any) have you been subject?

If AZ is not permitting date changes and AZ doesn't stick to honoring the originally ticketed itinerary, couldn't AZ end up paying damages to those people whose plans are wrecked by AZ's unilaterally breaching the contract?

(For an example of this: a family gets stuck somewhere longer than indicated on their paper ticket -- and officially printed out itinerary -- and then has to buy a last-minute ticket to continue on their travels or pay up with additional accomodation expenses.)

anyone get the supposedly coming soon travelocity "we're sorry" voucher yet?

Well.. I have awful news!!! I purchased these tickets.. With an intention of going out today.. I flew to YYZ (Cost me Mucko $$$) Spend hours with AZ Station agent.. AZ made rules saying NO changes at all! You must travel on your date of travel. The agent threw in that this is a 21 day advance fare too ?? Anyway I Called AZ and agent said hands tied. I called Orbitz/cheaptickets and was told rules allowed changes. Well AZ in YYZ will not honor changes at all! Now I am stuck using SPG points for a hotel, and Burning 100,000UA miles to do a trip which I expected to be $200 (I made plans according to this trip) I am really mad, and nothing can be done at all. I told the agent I just came from Bangkok whcih I did, I said you are stranding me here etc, and he did not care at all.. The rules when purchased allowed changes, now some idiots in Rome/New York decided to change it, and I was screwed.... Well at least you all have a gunie pig :) I happily will be flying LX First ORD-ZRH tomorrow though, so I am not loosing out too much :)

So let me get this straight~you flew from BKK to YYZ for the simple reason of flying YYZ-LCA without confirming the changes ahead of time? Did you even ask CT/Orbitz ahead of time if your dates could be changed? What were you thinking????

I have to think this is a joke, mate...

So let me get this straight~you flew from BKK to YYZ for the simple reason of flying YYZ-LCA without confirming the changes ahead of time? Did you even ask CT/Orbitz ahead of time if your dates could be changed? What were you thinking????

I have to think this is a joke, mate...

It's so gutsy that I think of that line about bravery often being something else.

amended

I'm guessing that Orbitz doesn't want to print any more tickets while AZ is still tinkering with the itineraries, but I would feel much more secure with a paper ticket in my hands. :mad:Take this for what it's worth, but when TLC finally had my tix reinstated Thurs night (wrong return date like many here) they sent an e-mail which included the following line:

One important friendly reminder: This is an e-ticket, so no paper ticket will be mailed to you.

There were no references to a paper ticket in that e-mail, unlike the first which had my shipping address and a FedEx tracking number. So, for now, it would appear that our paper tickets have been converted to e-tickets. It makes you wonder why they were paper in the first place, but at this point I've stopped trying to figure out why they're doing things and am simply watching what they're doing.

Take this for what it's worth, but when TLC finally had my tix reinstated Thurs night (wrong return date like many here) they sent an e-mail which included the following line:

One important friendly reminder: This is an e-ticket, so no paper ticket will be mailed to you.

There were no references to a paper ticket in that e-mail, unlike the first which had my shipping address and a FedEx tracking number. So, for now, it would appear that our paper tickets have been converted to e-tickets. It makes you wonder why they were paper in the first place, but at this point I've stopped trying to figure out why they're doing things and am simply watching what they're doing.

Well now didn't you pay for a shipping fee?

Well now didn't you pay for a shipping fee?Yep, but they did ship the original paper tickets overnight so I think I'll let that one go :D

Interesting - thanks. I guess if they turn out to be e-tickets at least I'll get a refund of my paper ticket shipping fee!

Hmmm, i think i would rather pay for shipping and have paper tkts then save on shipping and have etickets considering that after all that i have been reading since the fare came out implies greater contractual obligations if we have a paper tkt. Is this hypothesis correct?
:confused:

Take this for what it's worth, but when TLC finally had my tix reinstated Thurs night (wrong return date like many here) they sent an e-mail which included the following line:

One important friendly reminder: This is an e-ticket, so no paper ticket will be mailed to you.

There were no references to a paper ticket in that e-mail, unlike the first which had my shipping address and a FedEx tracking number. So, for now, it would appear that our paper tickets have been converted to e-tickets. It makes you wonder why they were paper in the first place, but at this point I've stopped trying to figure out why they're doing things and am simply watching what they're doing.

Have you looked to see if the ticket numbers are the same or not?

Hmmm, i think i would rather pay for shipping and have paper tkts then save on shipping and have etickets considering that after all that i have been reading since the fare came out implies greater contractual obligations if we have a paper tkt. Is this hypothesis correct?
:confused:

I'm going with "have paper, will travel", for better or worse. I have every intention of using my tickets on the days printed on the original paper tickets which arrived into my hand.

I'm going with "have paper, will travel", for better or worse. I have every intention of using my tickets on the days printed on the original paper tickets which arrived into my hand.Thats music to my ears...hehehe...

Have you looked to see if the ticket numbers are the same or not?I have -- ticket numbers are identical, and more importantly, AZ finally admits they're in the system and valid. Looks like TLC brokered some sort of deal with them since they had been previously been telling me they'd have to rebook them altogether (i.e. new ticket numbers) at the new price and were going through all sorts of management approval hassles to get the $$$.

Hmmm, i think i would rather pay for shipping and have paper tkts then save on shipping and have etickets considering that after all that i have been reading since the fare came out implies greater contractual obligations if we have a paper tkt. Is this hypothesis correct?
:confused:Don't know if it implies greater contractual obligations but I know TLC was very eager to get them back in the early days of haggling over what to do. At one point they tried to rebook me in econ at their expense ($1600) but demanded I give them the tix back before they'd do it. That seems fairly bizarre considering the tix had no value at the time as AZ had cancelled them. There seem to have been massive date manglings with the return legs so the TAs may just be waiting to send paper tix to those who've never gotten paper tix. I know I'll be showing up at YYZ with 20 pages of printed itins, assuming I get the return leg corrected.

The key thing (IMHO, anyway) here is to bargain with TLC, Orbitz, CT, etc. These companies seem to be trying to accomodate those they issued numbers to, possibly for fear of bad PR. AZ would sooner shoot themselves than deal with us. The Italy office is still very unpleasant to deal with, even before you tell them what you want.

I have -- ticket numbers are identical, and more importantly, AZ finally admits they're in the system and valid. Looks like TLC brokered some sort of deal with them since they had been previously been telling me they'd have to rebook them altogether (i.e. new ticket numbers) at the new price and were going through all sorts of management approval hassles to get the $$$.

Did Travelocity say they are really now etickets ... or is that just "standard" language which is misleading?

I have -- ticket numbers are identical, and more importantly, AZ finally admits they're in the system and valid. Looks like TLC brokered some sort of deal with them since they had been previously been telling me they'd have to rebook them altogether (i.e. new ticket numbers) at the new price and were going through all sorts of management approval hassles to get the $$$.

Did Travelocity say you now have etickets ... or is that "eticket" language just "standard" language which is misleading?

Did Travelocity say they are really now etickets ... or is that just "standard" language which is misleading?TLC did tell me I wouldn't be getting updated tickets because they were issuing e-tickets this time (keep in mind the fact that TLC screwed up the dates so the old return ticket is no longer accurate and will need to be reprinted if they aren't e-tickets). It came from a TLC CSR so take it with a grain of salt until someone else is able to confirm it.

The language on the e-mail was actually completely different as far as how it referred to the tickets. The original April 5 e-mail was definitely of the automated variety and had references to paper tickets at the top (even a FedEX #). The "your trip has changed!" e-mail had the line about these being e-tickets and had no address information or tracking info at the top. I'll reconfirm the e-ticket"ness" of these tickets when I call back tomorrow to work on getting the return fixed.

...The Italy office is still very unpleasant to deal with, even before you tell them what you want.

I think zxcvbs hit the nail on the head with this comment: :D

... hopefully they realize that once they stated they would honor the ticketed fares, we officially became customers, and would be treated as they would treat any other customer

I may feel sorry for AZ, but my experiences with them have been pretty awful - comparable to IB (suffice to say I've much preferred my flights to Italy on FR...). Still, a biz seat is a biz seat is a biz seat :)

Does anyone happen to have a screenshot or printout of the original fare rules with the PRICE of 39 CAD? Perhaps KVS might have this? This would seriously help in terms of getting the TAs to force AZ to make date changes. On one of the trips I booked, I booked it to give myself time in case I had obligations, but since finding out I don't have those obligations, I want to delay my return. Thanks in advance.

LAXPlat -- not quite the news we were all hoping for, but thanks for the post. It is important to track the shifting position and messaging that AZ is throwing at us.
Sorry, I'm having a really busy week and don't have time to read the last 50 or so pages of the thread, but I wanted to post my experience from today.

I visited the AZ ticket office in the Empire State Building (which incidentally, is very nice--and on the 36th floor with a very nice view--but is also evidently closing to the public in a matter of a week or so).

Anyway, I was told politely but firmly by two representatives in the office that no date changes whatsoever would be accepted on our fare, and if I didn't like it, they would be happy to offer a refund. They mentioned one or two other people had been to the office and tried to make changes on the fare, and been turned down as well. They were very polite, and made no attempts to repossess my ticket, and were also happy to add my OnePass number to the itinerary. But date changes were definitely not a negotiable matter, and it was my impression that this was a corporate level decision; I believe their US headquarters are on the 37th floor.

I will try again for a date change at the ticket counter in EWR on Sunday. Please post any of your own experiences with date changes as a reply to this post if possible. Was anyone here on of the other people who visited the Empire State Building ticket office? Has anyone been able to change dates through Orbitz? How about with AZ over the phone? TIA.

Does anyone happen to have a screenshot or printout of the original fare rules with the PRICE of 39 CAD? Perhaps KVS might have this? This would seriously help in terms of getting the TAs to force AZ to make date changes. On one of the trips I booked, I booked it to give myself time in case I had obligations, but since finding out I don't have those obligations, I want to delay my return. Thanks in advance.
The rules have been posted here and referenced several times. Suggest you search this thread (big job, I know), using "pdf" and "original fare rules" or "DRTCA9".
--
13F

So anyone have any luck with date changes? Saw a couple of posts back about attempts, but AZ doesn't seem to budging, and I can't get crap from AZ or the Orb.

The rules have been posted here and referenced several times. Suggest you search this thread (big job, I know), using "pdf" and "original fare rules" or "DRTCA9".
--
13F


Not to be rude, but I know that they have already been posted as I've d/l them all. However, all the ones that have been posted have been missing the ACTUAL FARE of 39 CAD. If I were to have a printout of the fare rules with the actual fare quoted in there, I would stand a much better chance when dealing with either the TA or AZ.

I think zxcvbs hit the nail on the head with this comment: :D



I may feel sorry for AZ, but my experiences with them have been pretty awful - comparable to IB (suffice to say I've much preferred my flights to Italy on FR...). Still, a biz seat is a biz seat is a biz seat :)

I fully agree with this comment. They have been only rude so far.

Not to be rude, but I know that they have already been posted as I've d/l them all. However, all the ones that have been posted have been missing the ACTUAL FARE of 39 CAD. If I were to have a printout of the fare rules with the actual fare quoted in there, I would stand a much better chance when dealing with either the TA or AZ.

I see what you're saying, but honestly, it probably won't make a major difference.

This is Alitalia's argument:

1. The fare is invalid.
2. The airline decided to honor the tickets with an invalid fare as a goodwill gesture.
3. Because the fare is invalid, Alitalia is free to impose any new terms it wants on the ticket, so long as the customer can back out via a refund.
4. Any changes made to the booking will necessary trigger a reprice to a valid fare.


The travel agencies are going along with Alitalia's argument, crazy though it may be, because they absolutely do not want to risk having to eat $3000 debit memos as a result of voluntary itinerary changes.

So anyone have any luck with date changes? Saw a couple of posts back about attempts, but AZ doesn't seem to budging, and I can't get crap from AZ or the Orb.

No luck with me yet, but I have been trying. I'm still trying to get seat assignments.

Hmmm, i think i would rather pay for shipping and have paper tkts then save on shipping and have etickets considering that after all that i have been reading since the fare came out implies greater contractual obligations if we have a paper tkt. Is this hypothesis correct?
:confused:

I have not traveled internationally much, but I have had trouble with reservations before on e-tix. I'd rather have a paper tix. :)

I see what you're saying, but honestly, it probably won't make a major difference.

This is Alitalia's argument:

1. The fare is invalid.
2. The airline decided to honor the tickets with an invalid fare as a goodwill gesture.
3. Because the fare is invalid, Alitalia is free to impose any new terms it wants on the ticket, so long as the customer can back out via a refund.
4. Any changes made to the booking will necessary trigger a reprice to a valid fare.


The travel agencies are going along with Alitalia's argument, crazy though it may be, because they absolutely do not want to risk having to eat $3000 debit memos as a result of voluntary itinerary changes.

Yeah. But isn't the argument about them honoring the tix as a "goodwill gesture" total bs, legally speaking? Since they didn't rescind the fare until 24 hours until after it went up, according to IATA rules, as has been laid out here by other posters, they can't back out. And as such, wouldn't this make them contractually obligated to honor the tix anyway, orig fare rules and all? Sounds like a pretty easy small claims case to make. I'm thinking about going that route if people aren't having any luck changing dates closer to departure or mid-trip, once people actually start travelling on these tix in a month or so.

Does anyone happen to have a screenshot or printout of the original fare rules with the PRICE of 39 CAD? Perhaps KVS might have this?Courtesy of Spiff: http://www.flyertalk.com/forum/showthread.php?p=5574195#post5574195

OK, here is an update: Alitalia had erased the original (non-restrictive) fare rules from history, so TAs can no longer see them through the GDS systems, forcing them to contact AZ to get fare rules. Of course, AZ now quotes the "no changes allowed" version of the rules.


Date changes to the outbound segments before departure will trigger a re-price, even under the original (non-restrictive) rules, and you will be responsible for paying the $3861 CAD fare difference.


If AZ honours the original fare rules, you should be able to change the return date after departure without a re-price. Routing changes (incl. addition of stopovers) will probably trigger a re-price.


Lastly, regardless of what TCY may tell you, eTicket-ing is not available on this route. If you don't have a paper ticket in hand, you won't be flying anywhere.
(This is my personal opinion, and no liability is accepted whatsoever).

OK, here is an update: Alitalia had erased the original (non-restrictive) fare rules from history, so TAs can no longer see them through the GDS systems, forcing them to contact AZ to get fare rules. Of course, AZ now quotes the "no changes allowed" version of the rules.


Date changes to the outbound segments before departure will trigger a re-price, even under the original (non-restrictive) rules, and you will be responsible for paying the $3861 CAD fare difference.


If AZ honours the original fare rules, you should be able to change the return date after departure without a re-price. Routing changes (incl. addition of stopovers) will probably trigger a re-price.


Lastly, regardless of what TCY may tell you, eTicket-ing is not available on this route. If you don't have a paper ticket in hand, you won't be flying anywhere.
(This is my personal opinion, and no liability is accepted whatsoever).

Thanks for the update.

Wouldn't intentionally deleting then replacing the rules under which these contracts we