I'm so sad I missed this one! Have to keep on the forums 24-7 it seems. :)

That can be hazardous to your mental health. And your responsibilities, as I'm finding out.

No, but seeing as there are two versions of this rule (one for 39 CAD and the other for 3900 CAD), depending on which one is used (and I'll let you guess which one will be used), a reprice may be forced.


ok, i understand that. could you tell me what was changed between the one for 39 cad (at the time of issuing) and the obviously new rules. i did not find the difference.

The fare has not changed - there are TWO rule listings under DRTCA9 - one for $39.00CAD and another for $3900.00 CAD.


BTW, can you pull both of these up on Sabre? It'd really help with TLC. Thanks.

I know that we both want to have the original rules honored, I'm just pessimistic, after talking to all parties invovled, about that prospect. That, and usually the little guy gets screwed over by the big corporation(s).

I wouldn't take that as gospel. I don't know about Orbitz, but CT and AZ have been bouncing responsibility for this off each other. It's one big, endless circle of bs and stalling.
I just don't see this as happening.

AZ and CT have consistently told me they have a process in place and that it will take some time to get all the tickets reinstated, but that my tickets are fine and will be honored. Others have reported the same. Slowly, those with CT ticketed AZ flights are seeing their records return on the web sites. CT is doing exactly what it said it was going to do.

What I do see are some who want immediate resolution for what is entirely an AZ created situation. AZ is on the record stating ticketed iteneraries will be honored. Why the need to be so dramatic about whether the tix is reinstated on a website today or next week?

ok, i understand that. could you tell me what was changed between the one for 39 cad (at the time of issuing) and the obviously new rules. i did not find the difference.

Well, according to some, the ability to make changes and cancel. But most importantly, that the new fare is 3900 CAD, not 39 CAD.

I just don't see this as happening.

AZ and CT have consistently told me they have a process in place and that it will take some time to get all the tickets reinstated, but that my tickets are fine and will be honored. Others have reported the same. Slowly, those with CT ticketed AZ flights are seeing their records return on the web sites. CT is doing exactly what it said it was going to do.

What I do see are some who want immediate resolution for what is entirely an AZ created situation. AZ is on the record stating ticketed iteneraries will be honored. Why the need to be so dramatic about whether the tix is reinstated on a website today or next week?

I wasn't referring to the reinstatement of itins (which you're absolutely correct about). Even TLC, who was claiming that they were "in negotiations" with AZ has had at least some (or at least my) itins. reinstated. I was talking about the ability to make changes without forcing a reprice. But I've been posting and editing like mad for the past 6 hours, so I can understand how you might think that's what I was talking about.

AZ is on the record stating ticketed iteneraries will be honored. Why the need to be so dramatic about whether the tix is reinstated on a website today or next week?

I am pretty laid back about it now that I have written confirmation from CT that things will be reinstated (in addition to the verbal confirmation).

My one main reservation is that the longer it takes, the more probable it becomes that my seats could be sold to another and when they finally *do* get around to reinstating them, there will be no business class seats left to put me in.

It took AZ less than a day to cancel out all these tickets...they managed to find them easily and with a few notable exceptions cancelled out the majority of AZ flights. So why, I ask, do they need x number of days/weeks to reinstate them all? Why is that process so manually intensive compared to weeding out and cancelling them in the first place?

I am taking the wait and see approach and don't plan to call CT back until next week if things *still* aren't resolved by then.

My one main reservation is that the longer it takes, the more probable it becomes that my seats could be sold to another and when they finally *do* get around to reinstating them, there will be no business class seats left to put me in.


I share that concern, and would like to see date changes permitted per the original rules so as to get a flight with D availability.

Brief recap...

Purchased tickets on CT at ~12:30 AM/PDT
Have an Alitalia (055...) ticket number
Tickets sent UPS but recalled to Nashville
Itinerary on CT shows only EWR>YYZ leg
CC charged by both AZ & CT

I called last Friday, was told the "Alitalia is reinstating/wait 2-3 days" story. So I waited. Nothing happened.

Update...

I called yesterday (Tuesday), spoke with a CSR who was completely unaware of the AZ situation. Eventually he read to me the script, "due to a fare misquote..." I was put on hold not once, not twice, but thrice (total wait time, one hour). Again, I was told my reservation was "OK."

Then I was told my tickets would be sent Wednesday via UPS. No conference calls with AZ or speaking with a supervisor (not that I didn't try; the CSR wouldn't let me). So, today, I called today to get the tracking numbers. Success. Got a better CSR this time, so I decided to press.

Seat assignments: "Since it's an international flight, you will need to call the airlines directly." Hmmm... This call should ultimately determine whether or not my reservation has actually been reinstated.

Date changes: "There is no penalty to change your travel dates :) but you'll have to pay the difference in fare." :confused:

Change terms: "Within 14 days of departure, you'll need to go directly to Alitalia. Outside of that period, changes are done through us (CT). However, you'll need to return the tickets for us to make any changes to your reservation, and we charge a $50 fee." :(

That's all I was able to get. I'm guessing the "pay the fare difference" means, effectively, that changes are not allowed? I figured I'd be happier after learning that my tickets were on the way...guess not.

Slightly OT:

AZ's FF program is closed to anyone under 18 years old. :td: :td: :td:

I am pretty laid back about it now that I have written confirmation from CT that things will be reinstated (in addition to the verbal confirmation).

My one main reservation is that the longer it takes, the more probable it becomes that my seats could be sold to another and when they finally *do* get around to reinstating them, there will be no business class seats left to put me in.

It took AZ less than a day to cancel out all these tickets...they managed to find them easily and with a few notable exceptions cancelled out the majority of AZ flights. So why, I ask, do they need x number of days/weeks to reinstate them all? Why is that process so manually intensive compared to weeding out and cancelling them in the first place?

I am taking the wait and see approach and don't plan to call CT back until next week if things *still* aren't resolved by then.

The thing about biz class is that a lot of people change travel dates and so what inventory might not be available one day this month is likely to be available at some point in time over the next few months. I had some close calls with AZ in February when the Olympics was eating up inventory, but I managed to find the appropriate inventory on the desired date each and every time -- even though it was cutting it close, like 24-36 hours in advance.

Slightly OT:

AZ's FF program is closed to anyome under 18 years old. :td: :td: :td:

Disappointing to hear that, but thanks for the heads-up.

I have re-instated tickets via CT. However, CT incorrectly refunded and cancelled my reservation. While I was not refunded any fees from CT, Alitalia issued me a refund for the fare back to my CC. After the fact, my tickets were reinstated.

Now my question is should I notify CT that I should be re-charged for the fares or should I wait and expect to be recharged in the future by Alitalia? I anticipate major problems if I try to fly on these tickets not having paid for them.

Thanks for any advice given.

I have re-instated tickets via CT. However, CT incorrectly refunded and cancelled my reservation. While I was not refunded any fees from CT, Alitalia issued me a refund for the fare back to my CC. After the fact, my tickets were reinstated.

Now my question is should I notify CT that I should be re-charged for the fares or should I wait and expect to be recharged in the future by Alitalia? I anticipate major problems if I try to fly on these tickets not having paid for them.

Thanks for any advice given.

I would contact CT and let them know, if it was me. CT and AZ have both done the right thing, and the right thing in return is probably to make sure the t's are crossed and i's dotted. Let us know what they say, in any event.

I'm booked BOS-FCO in business, with a 4 hour stopover before continuing on to LCA in economy. Does anyone know if I will be able to wait in an AZ lounge in Rome? If I can't access a departure lounge because my departing flight is in economy, would I be able to access an arrivals lounge (probably after going through immigration)? Thanks.

I have re-instated tickets via CT. However, CT incorrectly refunded and cancelled my reservation. While I was not refunded any fees from CT, Alitalia issued me a refund for the fare back to my CC. After the fact, my tickets were reinstated.

Now my question is should I notify CT that I should be re-charged for the fares or should I wait and expect to be recharged in the future by Alitalia? I anticipate major problems if I try to fly on these tickets not having paid for them.

Thanks for any advice given.


Odds are the recharge just hasn't posted to your CC yet. I would give it another day.

I have re-instated tickets via CT. However, CT incorrectly refunded and cancelled my reservation. While I was not refunded any fees from CT, Alitalia issued me a refund for the fare back to my CC. After the fact, my tickets were reinstated.

Now my question is should I notify CT that I should be re-charged for the fares or should I wait and expect to be recharged in the future by Alitalia? I anticipate major problems if I try to fly on these tickets not having paid for them.

Thanks for any advice given.

Did the tickets automatically re-instate, or did you call AZ/CT?

Odds are the recharge just hasn't posted to your CC yet. I would give it another day.


Thanks for all the advice. I did in fact call CT just so that it was on the record that I fully intended to pay. I was worried in the first place because the charges showed up w/in 24hrs after initial purchase on my AMEX charge card but re-charge still has not been executed days later (re-instated on the 7th).

Had to totally explain my entire story to a CSR who eventually read all the previous CSR's notes on my case and understood. She explained that Alitalia will DEFINITELY charge my card in the future and to please re-confirm my reservation 72 hrs before departure (my flight leaves end of May). So all is in good order. However, I can't help but feel as though phone calls like this just add to the confusion. Oh well.

Did the tickets automatically re-instate, or did you call AZ/CT?

No they did not auto re-instate. I don't know if ppl had similar experiences but I purchased and received ticket numbers almost instantly. 24 hours later I check on CT and my reservation was cancelled. I already posted this so sorry to be repetitive. Nevertheless, I read FT, waited a while saw on news Alitalia would be reinstating some tickets so I initiated contact with CT and a very long process with a happy resolution ensued. In summary: Tickets re-instated w/ CT and Alitalia's assistance.

If anyone wants to see the original CheapTickets fare rules screen capture, you can view it at http://www.patricks-place.com/ft/farerules.jpg

This is courtesy of esofina, many thanks for providing this.

TLC changed the date of my MXP-YYZ leg!!! I'm pretty sure they did this so I can't argue that the rules they sent me aren't valid as I had a stopover before and now I don't. ARGHH!!!!!

As I understand it from an AZ rep, some tickets have been reinstated, and many of those from later months have not been reinstated yet, but even in some (most?) cases where tickets have been reinstated, it is not reflecting on Orbitz' site. So be patient, I guess.

As I understand it from an AZ rep, some tickets have been reinstated, and many of those from later months have not been reinstated yet, but even in some (most?) cases where tickets have been reinstated, it is not reflecting on Orbitz' site. So be patient, I guess.

Is it still true that Alitalia is reinstating the tickets and not the TA (orbitz) ?

Has anyone had luck getting AZ to change economy bookings on CY back to business?

Sorry if I'm repeating knows facts but I just got off with Orbitz and got some interesting info..

According to the woman I spoke with at the international travel desk I can mail my tickets in (with some kind of tracking number) and they will make any changes in accordance with the original fair rules (assuming the fare is available). She said they will charge me $30 for the change and the cost of shipping. They would ship via USPS for no charge but no way to track it if it gets lost.

Also she said I can make the changes directly at the Alitalia ticketing counter at any airport (Note: Orbitz must "release" your ticket prior to them making the change)

I think this is starting to sound like it could work well..

Is it still true that Alitalia is reinstating the tickets and not the TA (orbitz) ?

Has anyone had luck getting AZ to change economy bookings on CY back to business?

I spoke to Orbitz and they said Y is the highest fare class they can book but you are ticketed in Business. I don't really understand this but she assured me I'll be sitting in J.

Sorry if I'm repeating knows facts but I just got off with Orbitz and got some interesting info..

According to the woman I spoke with at the international travel desk I can mail my tickets in (with some kind of tracking number) and they will make any changes in accordance with the original fair rules (assuming the fare is available). She said they will charge me $30 for the change and the cost of shipping. They would ship via USPS for no charge but no way to track it if it gets lost.

Also she said I can make the changes directly at the Alitalia ticketing counter at any airport (Note: Orbitz must "release" your ticket prior to them making the change)

I think this is starting to sound like it could work well..

This is sounding better. I may have to take a trip to ORD this weekend Anyone know the operating hours at T5?

If anyone wants to see the original CheapTickets fare rules screen capture, you can view it at http://www.patricks-place.com/ft/farerules.jpg

This is courtesy of esofina, many thanks for providing this.

Thank you patrickATX and esofina!!! ^

This is sounding better. I may have to take a trip to ORD this weekend Anyone know the operating hours at T5?

Their # is 773.686.5934 (no answer, just now). I think the MXP flight departs at 3:20pm, though.

Just got off the phone with Archie at 888-378-9638 at Cheap Tickets.

AZ is in receipt of all the CT 'fare mistake' itins that generated ticket numbers. AZ is in the process of reinstating all of these tickets. CT will 'likely' send out an 'automated email' with the reinstated itins once that process is complete. However, Archie could not advise as to the timetable for reinstatement of tickets. After I asked Archie if there were any other mitigating circumstances that I should be aware of, he said,

"THE REINSTATEMENTS ARE A QUESTION OF WHEN, NOT IF".


All my CT itins have been noted by Archie as eligible for reinstatement. Since most of my flights are Aug/Sep/Oct, I'm in no rush. The certainty, not the speed of resolution has always been my goal.


BTW, I did NOT ask him about any of the possible fare rule issues (date changes, etc.) as I didn't want to muddy the waters!

CheapTickets Fare Rules (http://www.patricks-place.com/ft/farerules.jpg)
Orbitz Fare Rules (http://host231.ipowerweb.com/~garyands/gleff/YYZ-LCA_DRTCA9.pdf)
ExpertFlyer Fare Rules (http://jph.bytestacker.com/DCRTCA9.pdf)

Just wanted to put all these original fare rule screen captures and such in the same place. I don't believe one for Travelocity has turned up yet?

I spoke to Orbitz and they said Y is the highest fare class they can book but you are ticketed in Business. I don't really understand this but she assured me I'll be sitting in J.

Orbitz is BSing you - a Y booking class will find you seated in Coach at the airport - Orbitz can call Alitalia Support Desk and work with the AZ rep. to get you booked into D with no problem.

CheapTickets Fare Rules (http://www.patricks-place.com/ft/farerules.jpg)
Orbitz Fare Rules (http://host231.ipowerweb.com/~garyands/gleff/YYZ-LCA_DRTCA9.pdf)
ExpertFlyer Fare Rules (http://jph.bytestacker.com/DCRTCA9.pdf)

Just wanted to put all these original fare rule screen captures and such in the same place. I don't believe one for Travelocity has turned up yet?

Wow, over 80 hits to the CheapTickets screenshot in 31 minutes. More people looking than I thought would be interested.

Thanks for pulling it all together bigbrownboy

Brief recap...

Purchased tickets on CT at ~12:30 AM/PDT
Have an Alitalia (055...) ticket number
Tickets sent UPS but recalled to Nashville
Itinerary on CT shows only EWR>YYZ leg

Your situation is almost identical to mine.

CheapTickets has reassured me that my tickets will be honored (reinstated) over the course of several phone calls and they have been re-dispatched via UPS and are scheduled to arrive at my doorstep tomorrow.

Has it seriously been over an hour since the last post? :D

TLC changed the date of my MXP-YYZ leg!!! I'm pretty sure they did this so I can't argue that the rules they sent me aren't valid as I had a stopover before and now I don't. ARGHH!!!!!

I take that back. It was AZ that did it. TLC.ca has, so far, been by far the most helpful party I've dealt with in this whole matter. Spoke to the supe who was the one that picked up my call (I wish I remembered his name, always forget that part) and spent about 10 minutes on the phone with him as he was trying to pull up the historical fare rules for my itin, without any success. AZ apparently completely wiped out any record of the original fare rules with the original fare price. I don't know if anyone else has noticed, but none of the fare rules that have been posted here include the ACTUAL FARE, so even if one was able to get them to honor the "date change allowed" part, they'd HAVE to use the new fare, as there is no record of the original fare at all. As I said, he tried for about 10 mins to bring up the original fare rules with the price but was unable to. At least for Sabre.

He was completely and totally frank and honest with me and had some not too kind words about AZ. I was absolutely flabbergasted. Is this how they do things in Canada? If so, I need to get my ... up there. As AZ sales was closed, he couldn't really do anything, but he promised me on Monday, when his shift started again, that he would personally call AZ sales and get this resolved. I asked if, when he called, if he could push the dates out, and while he didn't say yes, he didn't say no either.

We actually had a very good conversation and we talked about the whole issue. Then the whole matter of MRs came up. He told me that he was puzzled there were a lot of bookings that were just straight shots back and forth. I then explained to him about the whole MR thing and how you could pretty much get a free NA flight and he said that he wished he had gotten in on the deal himself! TLC.ca is my new online TA from now on, even if I'm travelling in the US (provided they come through, which seems pretty likely). Oh Canada!!

Posts relating to the inappropriate, neh, illegal change of the fare rules by AZ subsequent to original ticketing have been stressing the retraction of allowed date and stopover changes. Seems to me the greatest impact on these new rules is no refunds. This has far greater import on the egregious nature of this action...

Posts relating to the inappropriate, neh, illegal change of the fare rules by AZ subsequent to original ticketing have been stressing the retraction of allowed date and stopover changes. Seems to me the greatest impact on these new rules is no refunds. This has far greater import on the egregious nature of this action...

The no-refunds rule changes won't stick, and it's the one I'm least worried about. If the airlines or travel agents believe that they can prevent refunds without a customer having recourse to get back their funds then they are dreaming.

A simple credit card chargeback with documentation from this thread is more than sufficient grounds for the credit card company to back up their customer pursuing a refund.

This is very different than the story I got from CT. I called the 888 # today, as both of my reservations had ticket numbers, but no tickets were ever shipped, and both showed as canceled, and the $ were refunded back to my card. When I called, the woman who answered was familiar with the situation, and said my first (Aug) booking was already reinstated, and just not 'pushed' to the 'My Trips' screen, she did this, and I could see it immediately. However, no booking class is listed at all on this screen, and it has me leaving from YYZ and returning to EWR. They somehow missed my last EWR to YYZ tail...which would be fine with me, as I am from NY, but I don't want AZ to come back and tell me I didn't book a full RT. I then had her look at my second itin (Sept), and this one was canceled due to AZ not having ANY capacity to move me from YYZ to Italy on the days booked. I complained, stating that with ticket numbers I should have had seats, and if they don't have the seats, they need to protect me on another flight or airline, but I was told that "CT is fighting for this, but ultimately its up to what AZ tells us..." I was then put on hold for over and hour, and finally hung up on...so from my phone call I got back one trip, but I think I now have more questions than I did before!
Just got off the phone with Archie at 888-378-9638 at Cheap Tickets.

AZ is in receipt of all the CT 'fare mistake' itins that generated ticket numbers. AZ is in the process of reinstating all of these tickets. CT will 'likely' send out an 'automated email' with the reinstated itins once that process is complete. However, Archie could not advise as to the timetable for reinstatement of tickets. After I asked Archie if there were any other mitigating circumstances that I should be aware of, he said,

"THE REINSTATEMENTS ARE A QUESTION OF WHEN, NOT IF".


All my CT itins have been noted by Archie as eligible for reinstatement. Since most of my flights are Aug/Sep/Oct, I'm in no rush. The certainty, not the speed of resolution has always been my goal.


BTW, I did NOT ask him about any of the possible fare rule issues (date changes, etc.) as I didn't want to muddy the waters!

Am on the phone right now with Orbitz regarding the fare rules - will post results as soon as I'm done...

According to the Orbitz supe. I spoke to, the rules on the 39.00 CAD fare are basically unrestricted again, and the current "nasty" rules are being shown due to a *technical* glitch of some kind. The agent specifically compared the rules in her system, and saw what I was seeing on the website vs. what she is currently seeing. She is forwarding the matter to the Technical Department, so that the proper (unrestricted) fare rules will show on the website.

Unfortunately, she also stated that any change made to the booking will result in a reprice by Orbitz. The restoration of the old rules leave open the possibility of working directly with Alitalia for changes, I suppose.

Unfortunately, she also stated that any change made to the booking will result in a reprice by Orbitz. The restoration of the old rules leave open the possibility of working directly with Alitalia for changes, I suppose.

Thanks for your work and sharing your findings.

The possiblity you mention of working directly with AZ is the option I'm likely to follow for date changes to avoid repricing.

Thanks for your work and sharing your findings.

The possiblity you mention of working directly with AZ is the option I'm likely to follow for date changes to avoid repricing.

From what little I've just gathered from a Palermo AZ rep. (who couldn't read my fare rules but gave commentary on how AZ generally handles restricted tickets), it seems as if AZ normally pushes for repricing for any changes before departure, but then only goes on booking class availability (and does not reprice) for changes done after departure.

From what little I've just gathered from a Palermo AZ rep. (who couldn't read my fare rules but gave commentary on how AZ generally handles restricted tickets), it seems as if AZ normally pushes for repricing for any changes before departure, but then only goes on booking class availability (and does not reprice) for changes done after departure.

Sounds about right, particularly in regards to principally looking for booking class inventory when making changes to tickets they believe would have some flexibility.

My experience with AZ etickets -- business restricted and business unrestricted -- is that a sizeable number of AZ reps will push for repricing before departure but there's always a better number of reps willing to make changes before departure without a repricing as long as the fare rules that I read to them indicate that changes are permitted and I sound rather authoritative.

.... and there are even more reps willing to make changes after departure without repricing. How this will work out with paper tickets, I'm less certain.

I'm so sad I missed this one! Have to keep on the forums 24-7 it seems. :)

You're only a week or so late. :)

According to the Orbitz supe. I spoke to, the rules on the 39.00 CAD fare are basically unrestricted again, and the current "nasty" rules are being shown due to a *technical* glitch of some kind. The agent specifically compared the rules in her system, and saw what I was seeing on the website vs. what she is currently seeing. She is forwarding the matter to the Technical Department, so that the proper (unrestricted) fare rules will show on the website.

Unfortunately, she also stated that any change made to the booking will result in a reprice by Orbitz. The restoration of the old rules leave open the possibility of working directly with Alitalia for changes, I suppose.
When I spoke with an Orbitz rep today she said this: yes, she can see the different fare rules than those which are displayed for my reservation in my account, and she agreed that she could make a change without repricing if the following conditions are met: 1. only the return flights dates are being changed. she said if I wanted to change the YYZ-LCA segments she would have to reprice 2. she could find availability for the same fare code (D). for example, if there is no D availability on LCA-MXP and I agree to sit in coach, she would have to reprice.

then she said she would try to do the change I wanted and put me on hold, when she came back she said she could not change my reservation because Orbitz system does not have my reinstated and changed (by AZ) itin, it shows it as it was before reinstatement, and she said that she spoke with AZ and they told her that I should visit one of their offices and they would be able to change my reservation and issue new tickets. she said she added a note to my reservation that Orbitz agrees that a change can be made without repricing

Anyone have any luck in getting CT to do date changes? I'm gonna call tomorrow morning, but I figured I'd ask anyway to see if there's a strategy I should take. My last call to them did not go so well.

I second your opinion. ^ There is no reason to bargain as we have D class @:-)

Nope, nope, nope. You guys are not seeing my point.

1) Alitalia has CHANGED the fare rules to favor THEM.
2) They can keep them changed and not honor the origonal rules.
3) There is nothing I can do about it except take them to court which I am not willing to do.
4) By offering them two sets of business class seats in exchange for date changes on the other two $200 B-Class ticket, I think I have a win-win because I get to go when I want to, not the dates I booked.

Again, Alitalia has CHANGED the fare rules, and there is little any of us can do about it.

I have my reasons and am willing to give two tickets back for date changes on the other two. If I'm successful in doing this and other can't get their dates changed, I'm going to look pretty good. If not, I'm in the same boat with everyone else, no further loss there. They can't simply cancel the flights I want to "trade" if I ask for this, they'd most likely just say no and stick to the changed fare rules and say tough luck. Then I'd have to cancel the trips because I can't and don't want to go on the dates I booked. I specifically booked the tickets due to the fare rules that said you could change dates.

CF ;)

Nope, nope, nope. You guys are not seeing my point.

1) Alitalia has CHANGED the fare rules to favor THEM.
2) They can keep them changed and not honor the origonal rules.
3) There is nothing I can do about it except take them to court which I am not willing to do.
4) By offering them two sets of business class seats in exchange for date changes on the other two $200 B-Class ticket, I think I have a win-win because I get to go when I want to, not the dates I booked.

Again, Alitalia has CHANGED the fare rules, and there is little any of us can do about it.

I have my reasons and am willing to give two tickets back for date changes on the other two. If I'm successful in doing this and other can't get their dates changed, I'm going to look pretty good. If not, I'm in the same boat with everyone else, no further loss there. They can't simply cancel the flights I want to "trade" if I ask for this, they'd most likely just say no and stick to the changed fare rules and say tough luck. Then I'd have to cancel the trips because I can't and don't want to go on the dates I booked. I specifically booked the tickets due to the fare rules that said you could change dates.

CF ;)

If you read my previous posts, the "unrestricted" fare rules from the time of purchase are back. No need to appease Alitalia.

If you read my previous posts, the "unrestricted" fare rules from the time of purchase are back. No need to appease Alitalia.


What the!!!!!!!??????????

What page/thread # is this on?

A big ^

CF :o

Nope, nope, nope. You guys are not seeing my point.

1) Alitalia has CHANGED the fare rules to favor THEM.
2) They can keep them changed and not honor the origonal rules.
3) There is nothing I can do about it except take them to court which I am not willing to do.
4) By offering them two sets of business class seats in exchange for date changes on the other two $200 B-Class ticket, I think I have a win-win because I get to go when I want to, not the dates I booked.

Again, Alitalia has CHANGED the fare rules, and there is little any of us can do about it.

I have my reasons and am willing to give two tickets back for date changes on the other two. If I'm successful in doing this and other can't get their dates changed, I'm going to look pretty good. If not, I'm in the same boat with everyone else, no further loss there. They can't simply cancel the flights I want to "trade" if I ask for this, they'd most likely just say no and stick to the changed fare rules and say tough luck. Then I'd have to cancel the trips because I can't and don't want to go on the dates I booked. I specifically booked the tickets due to the fare rules that said you could change dates.

CF ;)

1) They can't unilaterally change the fares to suit THEM after I paid under and agreed to a certain fare code...they have accepted my booking and are simply reinstating the ORIGINAL booking.

2) No, they can't IMHO. When they reinstate the tickets they have to honor the original fare rules as well. Otherwise we'd have every airline booking (business class) bargain basement fares 6 months out, then saying a month later "oh wait, sorry...we changed the rules, you are now subject to the lowest class fare rules, mate!"

3) I have no interest in taking them to court either. But if they don't put me in business class, and honor my original booking which is what I paid for, I expect they will put me in BIZ on another comparable flight. Even if I paid a lower fare than they usually get, I paid for business! Refer to #2...

4) WHY offer anything? I have a valid reservation! Yeah, so are you saying under your rules I should be able to change in my two BIZ class seats for 4+ coach seats? That'd be great (for ME) since I am going on vacation with this fare. Two vacations for $39...excellent! Where do I sign up????

Excellent news on the old fare rules being respected!!
On another note, and after reading the various threads I need some help on choosing how to go about crediting the points; i have 4 tkts booked, 3 this year and the last one jan 07. Should i credit AZ mille miglia via cdn registration or us registration to fully benefit from skyteam and elite(+) benefits...?-am presently a FB member with 145K.

Thks again!!

Hmm. Kind of OT, but I just noticed that Orbitz refunded their fees twice to my CC. Which means I got 30 bucks for nothing, as it seems to have been there since the 6th. Yay!

Also, is it just Orbitz honoring original fare rules or all TAs? Reports would be most appreciated.

what good are the "old fare rules" to us?

i ask this because i talked to orbitz tlc about 24 hours ago with a copy of the "old fare rules" in my hands. she quoted them to me verbatim, so i was sure we were looking at the same rules. she told me that any changes i made to the itinerary (i was trying to change my dates from 8/26-9/3 to 8-26-9/6) would result in a reissue and reprice. even something as "simple" as a date change -- no routing change, no adding-a-stopover, nothing like that.

so let's say we get the "old fare rules" back entirely. what good are they if we're going to wind up paying full price when we make any kind of a change anyway?

am i missing something?

Woow, IrishRead, one man - one word! ^ I fully support your opinion. I am confident that Alitalia has to accept everything according to the terms and conditions that were agreed on the time of booking. That's at least how it would work in my country.

Excellent news on the old fare rules being respected!!
On another note, and after reading the various threads I need some help on choosing how to go about crediting the points; i have 4 tkts booked, 3 this year and the last one jan 07. Should i credit AZ mille miglia via cdn registration or us registration to fully benefit from skyteam and elite(+) benefits...?-am presently a FB member with 145K.

Thks again!!

I am also wondering about which program to choose. There are two favourites for me:

a) Alitalia: Elite Plus (and hence lounge access, what is essential for me) with 50k miles
b) Continental: Very generous with bonus miles for status customers. The bad thing is that only diamond members (75k miles) get lounge access.

I am also wondering about which program to choose. There are two favourites for me:

a) Alitalia: Elite Plus (and hence lounge access, what is essential for me) with 50k miles
b) Continental: Very generous with bonus miles for status customers. The bad thing is that only diamond members (75k miles) get lounge access.

I'd choose NW's program over CO's, but I'd personally rather credit these trips to AZ's program.

I'd choose NW's program over CO's, but I'd personally rather credit these trips to AZ's program.

little bit off topic: could you please explain what makes nw superior to co in regard to collecting miles from the az tickets?

Excellent news on the old fare rules being respected!!
On another note, and after reading the various threads I need some help on choosing how to go about crediting the points; i have 4 tkts booked, 3 this year and the last one jan 07. Should i credit AZ mille miglia via cdn registration or us registration to fully benefit from skyteam and elite(+) benefits...?-am presently a FB member with 145K.

Thks again!!

aly and Travel Man

Please post your questions regarding FFPs and mileage in this thread:

http://www.flyertalk.com/forum/showthread.php?t=545569

little bit off topic: could you please explain what makes nw superior to co in regard to collecting miles from the az tickets?

CO's miles are much harder to use -- on average -- than NW's. NW also may have more redemption partners (but I'd have to double check on that). The only real upside for me to even consider using CO's program is that the miles can be converted via Amtrak into HHonors points.

If the original fare rules are being honored -- provided there's availability in the same booking class, etc. -- why would a date change trigger a reprice?

Just received from Expedia UK:

Dear Mr Superscot

Thank you for contacting Expedia.co.uk regarding your trip to Larnaca.

We have looked into your query and can confirm that your booking has not been cancelled and all your parts of your journey has been confirmed by both Air Canada and Alitalia.

We have confirmed this with Alitalia also.

We trust this has answered your query.

Yours sincerely


This was in response to:

I have booked the above itinerary (YYZ-ORD-MXP-LCA-MXP-YYZ) on Alitalia in D (business class).

I have now read reports that the fare booked was an error fare and that Alitalia initially cancelled all these bookings and tickets. However, Alitalia have since publically stated that they will honour these bookings and reinstate the tickets, as long as they had been issued.

I have the paper tickets (delivered last week - thank you) so obviously my tickets have been issued.

Your 'Trip Itinerary' screen shows all the flight reservations still in place and I have received no notification of cancellation from you.
However, when I check the trip on the Air Canada web site (tickets issued on AC stock as the first leg - YYZ-ORD - was booked on an AC flight) only the out bound (YYZ-ORD-MXP-LCA) flights are shown. Incidentally, the YYZ-ORD flight is now shown with an AZ flight number)!

No return (LCA-MXP-YYZ) flights are shown.

The status is shown as 'UNTICKETED'

All of this gives me some concern about the status of my tickets.

I understand also from talking to others concerned that to re-instate tickets and reservations it is necessary for the travel agent (in this case,
you) to liaise with Alitalia.

Can you please confirm to me that my tickets are valid and that the reservations - including seat assigments - are in place. I need to book connecting tickets to YYZ and obviously don't want to do this until the above is cleared up.

Thanks for your help.

Just received from Expedia UK:

Dear Mr Superscot...

Thanks a lot for posting this!

I was wondering what had happened with you :)

If the original fare rules are being honored -- provided there's availability in the same booking class, etc. -- why would a date change trigger a reprice?

The problem apparently lies in trying to make any ticket changes *before* departure - changes made after departure seem to be OK, but anything before travel on the 1st segment seemingly requires the purchase of a "new" ticket at existing fare levels. There's some conflicting info. on this, though - what does seem crystal clear is that changing the date of departure will trigger reprice no matter what, whereas anything else is potentially up for grabs...

The problem apparently lies in trying to make any ticket changes *before* departure - changes made after departure seem to be OK, but anything before travel on the 1st segment seemingly requires the purchase of a "new" ticket at existing fare levels.

Isn't that still inconsistent with the original fare rules? I mean, the changeable-dates provision of the original fare rules didn't exclude departing segments, right? Something doesn't add up.

I'm not going to raise heck about it, but just from the standpoint of educating myself about these matters. Thanks.

Thanks a lot for posting this!

I was wondering what had happened with you :)

Been spending all my time trying to keep up with this t hread - no time to chjase Expedia until last night!

Isn't that still inconsistent with the original fare rules? I mean, the changeable-dates provision of the original fare rules didn't exclude departing segments, right? Something doesn't add up.

I'm not going to raise heck about it, but just from the standpoint of educating myself about these matters. Thanks.

To be honest, I've never heard of a situation where changing the departure date of the first segment *doesn't* trigger a reprice, so that seems normal enough.

However, when I check the trip on the Air Canada web site (tickets issued on AC stock as the first leg - YYZ-ORD - was booked on an AC flight) only the out bound (YYZ-ORD-MXP-LCA) flights are shown. Incidentally, the YYZ-ORD flight is now shown with an AZ flight number)!

No return (LCA-MXP-YYZ) flights are shown.

The status is shown as 'UNTICKETED'

All of this gives me some concern about the status of my tickets.


I would guess that only the outbound segments are showing on AC just to allow AC to check you in as far as LCA and to assist if you miss one of the connecting flights to LCA. There would be no reason for AC to be aware of the inbound trip. Also, the online status as ticketed/unticketed is a bit unreliable and has shown unticketed in the past when people had valid tickets.

I'm just in awe at this thread. 256 pages in nine days.

I would guess that only the outbound segments are showing on AC just to allow AC to check you in as far as LCA and to assist if you miss one of the connecting flights to LCA. There would be no reason for AC to be aware of the inbound trip. Also, the online status as ticketed/unticketed is a bit unreliable and has shown unticketed in the past when people had valid tickets.

Thanks Bacan - sounds reasonable. Any idea why the YYZ-ORD sector is now showing with a AZ flight number when it shows as AC on the ticket?

To be honest, I've never heard of a situation where changing the departure date of the first segment *doesn't* trigger a reprice, so that seems normal enough.
Have you ever purchased an unrestricted ticket before?
Just a week ago, I changed dates on two DL issued tickets involving DL and SQ and had not even a blink from DL's reissue desk when I changed ALL dates and flight times on the second ticket, including departure date. The agent put me on hold initially and then came back with: "Since this ticket has no restrictions, we can do the change without any fee".
I expect the same from AZ on this ticket.

http://www.transworldnews.com/NewsStory.aspx?storyid=7492&ret=news.aspx&cat=Business

My Orbitz tickets still show the new rules. Has anyone got the old rules to show when the click on the Orbitz "fare rules" button?
And more importantly, has anyone been able to change dates and introduce a stopover? I will call AZ and attempt such a beast, but would like to know how best to do it.

Have you ever purchased an unrestricted ticket before?
Just a week ago, I changed dates on two DL issued tickets involving DL and SQ and had not even a blink from DL's reissue desk when I changed ALL dates and flight times on the second ticket, including departure date. The agent put me on hold initially and then came back with: "Since this ticket has no restrictions, we can do the change without any fee".
I expect the same from AZ on this ticket.

I have purchased numerous unrestricted tickets before, and normally, the reprice is a moot point because the ticket will simply price out the same anyways. That won't be the case here.

I am also wondering about which program to choose. There are two favourites for me:

a) Alitalia: Elite Plus (and hence lounge access, what is essential for me) with 50k miles
b) Continental: Very generous with bonus miles for status customers. The bad thing is that only diamond members (75k miles) get lounge access.


Continental has no Diamond Status...

-Vincent

To be honest, I've never heard of a situation where changing the departure date of the first segment *doesn't* trigger a reprice, so that seems normal enough.

All segments of the SAS $35 base fare tickets to China (booked in full-fare J) can be changed prior to departure and no reprice occurs.

To be honest, I've never heard of a situation where changing the departure date of the first segment *doesn't* trigger a reprice, so that seems normal enough.

If you have a ticket that allows date changes, as this one does, then you can change the departure date of the first segment without penalty.

Booked one set of tickets to LCA end August. Got ticket numbers and tickets have been delivered.

My trips on Orbitz still only shows the one NON-AZ flight.

I have not contacted Orbitz as of yet...Do I need to or should I jsut wait for my tickets to be re-instated?

OK, so I'll presume that the dates are changeable in their entirety. The question now is - how to get Orbitz to recognize this and perform the transaction?

I'd rather not do it solely through AZ, if only because I would then lose any recourse w/r/t Orbitz.

OK, so I'll presume that the dates are changeable in their entirety. The question now is - how to get Orbitz to recognize this and perform the transaction?

I'd rather not do it solely through AZ, if only because I would then lose any recourse w/r/t Orbitz.

Remembering lelee's case (who booked directly with AZ and has found that her ticket has not been honoured), I can understand why you would be hesitant to go down this route.

Thanks Bacan - sounds reasonable. Any idea why the YYZ-ORD sector is now showing with a AZ flight number when it shows as AC on the ticket?

Nope! I'm not aware of any AZ codeshares with AC. I would call AC just to confirm that everything is in order on the AC flight.

Booked one set of tickets to LCA end August. Got ticket numbers and tickets have been delivered.

My trips on Orbitz still only shows the one NON-AZ flight.

I have not contacted Orbitz as of yet...Do I need to or should I jsut wait for my tickets to be re-instated?


I'm in the same boat. It seems to me that waiting is the best option at the moment until Orbitz and AZ get on the same page about these tickets.

If you have a ticket that allows date changes, as this one does, then you can change the departure date of the first segment without penalty.

the orbitz person who wanted to reprice my itinerary for changing my return date pointed out that there is no penalty, just like you said. but that means that there is no extra airline-imposed fee on top of the madatory repricing when the ticket is reissued with the new dates.

oh, and even though there's "no penalty" assessed by alitalia, orbitz will charge you their $30 change processing fee nonetheless (not that you'd mind the $30 if you were willing to pay the four-figure repriced fare...). :rolleyes:

http://www.transworldnews.com/NewsStory.aspx?storyid=7492&ret=news.aspx&cat=Business


Rosj, where've you been? We missed you, and your excellent MR detective work... Please tell us you didn't switch sides on us (and help airlines catch their mistakes before we catch them???)

the orbitz person who wanted to reprice my itinerary for changing my return date pointed out that there is no penalty, just like you said. but that means that there is no extra airline-imposed fee on top of the madatory repricing when the ticket is reissued with the new dates.

oh, and even though there's "no penalty" assessed by alitalia, orbitz will charge you their $30 change processing fee nonetheless (not that you'd mind the $30 if you were willing to pay the four-figure repriced fare...). :rolleyes:

That orbitz person was on crack. "No penalty" means just that. This ticket is also "changeable", per the fare rules.

Don't let them give you the business. ;)

Well CT has started reinstating my flights. Unfortunately they have my return wrong (per viewtrip)... My 7 day stopover in MXP is now gone and they have me coming back directly from LCA.

I will wait until AZ reinstates all of it, then get my orginal dates back.

I've accomplished virtually nothing dealing with Travelocity's US (India) call center, and have read here that the Travelocity.ca call centers are more on top of this situation and have actually been helpful.

Will they deal with Travelocity.com customers, especially since this is a Toronto-based ticket?

Nope! I'm not aware of any AZ codeshares with AC. I would call AC just to confirm that everything is in order on the AC flight.

Just come off the phone to AC - everything confirmed as per original booking: AC (op by UA) YYZ-ORD; AZ ORD-MXP; AZ (op CY) MXP-LCA

So, don't rely on what the AC says either. At least it looks as though Expedia is on the ball on this one (will I live to regret these words?)

Just come off the phone to AC - everything confirmed as per original booking: AC (op by UA) YYZ-ORD; AZ ORD-MXP; AZ (op CY) MXP-LCA

So, don't rely on what the AC says either. At least it looks as though Expedia is on the ball on this one (will I live to regret these words?)

Hope Expedia.co.uk see you right!

To be honest, I've never heard of a situation where changing the departure date of the first segment *doesn't* trigger a reprice, so that seems normal enough.

At least 16 AZ DEL-MXP-LHR-MXP-LHR tickets sold in biz for under $250 (all-in) did not trigger reprice for changing the outbound/departure date.

Also no repricing for changing the departure date of the first segment for at least 10 SK OSL-BJS/PVG-OSL tickets sold in biz for under $250 (all-in).

And except in a minority of situations -- mainly when dealing with the travel agent (i.e., when not dealing with the airline directly) -- a repricing has not been the result of my changing the departure date of the first segment.

And this is just the last 15 months.

The question now is - how to get Orbitz to recognize this and perform the transaction?

I'd rather not do it solely through AZ, if only because I would then lose any recourse w/r/t Orbitz.

This point -- of getting Orbitz to recognize this and perform the transaction -- may be a much bigger issue. Most online travel agents contact center reps seem eager to do a reprice once too often for my taste. That's amongst the reasons why I usually prefer -- after a while -- dealing with the airline directly for any and all changes.

The biggest question is who will be the first person to go to an AZ ticket counter and attempt a change? I am in Chicago and can't wait to go to ORD...but I have one of those feelings that I do not want to be first.

CheapTickets now has my itinerary listed online as follows, with all flights scheduled for 7/1/06:

Saturday, July 1, 2006
Alitalia 651
Depart: 4:35pm
afternoon Toronto, Canada
Toronto Pearson International (YYZ)
Arrive: 7:10am
morning Rome, Italy
Rome Intercontinental Airport Leonardo da Vinci (FCO)

Alitalia 7707
Operated by: CYPRUS AIRWAYS -- CY 7707
Depart: 9:40am
morning Larnaca, Cyprus
Larnaca (LCA)
Arrive: 12:35pm
afternoon Milan, Italy
Milan Malpensa (MXP)

Continental Airlines 2335
Operated by: EXPRESSJET AIRLINES INC DBA CO EXPRESS
Depart: 7:55pm
evening Newark, NJ
Newark Liberty Int'l (EWR)
Arrive: 9:44pm
evening Toronto, Canada
Toronto Pearson International (YYZ)

Alitalia 652
Depart: 10:40am
morning Milan, Italy
Milan Malpensa (MXP)
Arrive: 2:00pm
afternoon Toronto, Canada
Toronto Pearson International (YYZ)

That ought to make for an "interesting" trip. :eek:

The biggest question is who will be the first person to go to an AZ ticket counter and attempt a change? I am in Chicago and can't wait to go to ORD...but I have one of those feelings that I do not want to be first.

Think of it as being a great sacrifice for the good of FlyerTalkers around the world.

;)

also have to go to ORD (save $$ instead of paying Orbitz for change fee and less likely to screw up in person), but my flight isn't until december. i want to change the last LCA-MXP segment from Y to D and (maybe) change the dates.

since i also don't want to be the first, let me know how it goes :D

The biggest question is who will be the first person to go to an AZ ticket counter and attempt a change? I am in Chicago and can't wait to go to ORD...but I have one of those feelings that I do not want to be first.

Bleh.. looks like we lost our MXP-LCA biz seats :( Though EF is showing 0 in all classes for the AZ flight on Jun 30th, that can't be correct.

CheapTickets now has my itinerary listed online as follows, with all flights scheduled for 7/1/06:



That ought to make for an "interesting" trip. :eek:

Haha.. mine shows the same

Alitalia 653
Depart: 5:05pm
evening Toronto, Canada
Toronto Pearson International (YYZ)
Arrive: 7:25am
morning Milan, Italy
Milan Malpensa (MXP)

Business | Boeing 767-200 Passenger (762) | 8hr 20min | 4139 miles

Your flight is confirmed. The airline is assigning seats at check-in.

Change planes. Time between flights: 73hr 15min
Alitalia 7707

Operated by: CYPRUS AIRWAYS -- CY 7707
Please check in with the operating carrier.
Depart: 9:40am
morning Larnaca, Cyprus
Larnaca (LCA)
Arrive: 12:35pm
afternoon Milan, Italy
Milan Malpensa (MXP)

Business | Airbus Industrie A320 (320) | 3hr 55min | 1477 miles

Your flight is confirmed. The airline is assigning seats at check-in.

Change planes. Time between flights: 13hr 0min
Air Canada 773
Depart: 7:35pm
evening Newark, NJ
Newark Liberty Int'l (EWR)
Arrive: 9:10pm
evening Toronto, Canada
Toronto Pearson International (YYZ)

Business | Airbus Industrie A320 (320) | 1hr 35min | 351 miles

Seats: 2F, 2D

Seats are confirmed.

View/change seats

Change planes. Time between flights: 7hr 30min
Alitalia 652
Depart: 10:40am
morning Milan, Italy
Milan Malpensa (MXP)
Arrive: 2:00pm
afternoon Toronto, Canada
Toronto Pearson International (YYZ)

Business | Boeing 767-200 Passenger (762) | 9hr 20min | 4139 miles

Your flight is confirmed. The airline is assigning seats at check-in.

Change/cancel airline ticket

Total duration: 116hr 55min | Total miles: 10106 miles


Here is the output from viewtrip.com

Flight - Alitalia (AZ) - 653 Fri 30 Jun 2006
Flight 653 Non-stop
Status: Cancelled (HX)
Class of Service: Business (D)
Alitalia Confirmation Numbers : xxxxxx
Depart: 5:05 PM Fri 30 Jun 2006
Arrive: 7:25 AM Sat 01 Jul 2006
Lester B Pearson Intl (YYZ) Malpensa Arpt (MXP)

Flight - Alitalia (AZ) - 653 Fri 30 Jun 2006
Flight 653 Non-stop
Status: Confirmed (KK)
Class of Service: Business (D)
Alitalia Confirmation Numbers : xxxxxx
Depart: 5:05 PM Fri 30 Jun 2006
Arrive: 7:25 AM Sat 01 Jul 2006
Lester B Pearson Intl (YYZ) Malpensa Arpt (MXP)

Flight - Alitalia (AZ) - 7706 Sat 01 Jul 2006
Flight 7706 Non-stop
Status: Cancelled (HX)
Class of Service: Business (D)
Flight Operated By: CYPRUS AIRWAYS
Alitalia Confirmation Numbers : xxxxxx
Depart: 1:30 PM Sat 01 Jul 2006
Arrive: 5:55 PM Sat 01 Jul 2006
Malpensa Arpt (MXP) Larnaca Intl (LCA)

Flight - Alitalia (AZ) - 7706 Sat 01 Jul 2006
Flight 7706 Non-stop
Status: Waitlisted (UU)
Class of Service: Business (D)
Flight Operated By: CYPRUS AIRWAYS
Alitalia Confirmation Numbers : xxxxxx
Depart: 1:30 PM Sat 01 Jul 2006
Arrive: 5:55 PM Sat 01 Jul 2006
Malpensa Arpt (MXP) Larnaca Intl (LCA)

Flight - Alitalia (AZ) - 7707 Tue 04 Jul 2006
Flight 7707 Non-stop
Status: Cancelled (HX)
Class of Service: Business (D)
Flight Operated By: CYPRUS AIRWAYS
Alitalia Confirmation Numbers : xxxxxx
Depart: 9:40 AM Tue 04 Jul 2006
Arrive: 12:35 PM Tue 04 Jul 2006
Larnaca Intl (LCA) Malpensa Arpt (MXP)

Flight - Alitalia (AZ) - 7707 Tue 04 Jul 2006
Flight 7707 Non-stop
Status: Confirmed (KK)
Class of Service: Business (D)
Flight Operated By: CYPRUS AIRWAYS
Alitalia Confirmation Numbers : xxxxxx
Depart: 9:40 AM Tue 04 Jul 2006
Arrive: 12:35 PM Tue 04 Jul 2006
Larnaca Intl (LCA) Malpensa Arpt (MXP)

Flight - Alitalia (AZ) - 606 Tue 04 Jul 2006
Flight 606 Non-stop
Status: Cancelled (HX)
Class of Service: Business (D)
Alitalia Confirmation Numbers : xxxxxx
Depart: 3:15 PM Tue 04 Jul 2006
Arrive: 5:55 PM Tue 04 Jul 2006
Malpensa Arpt (MXP) Newark Intl Arpt (EWR)

Flight - Air Canada (AC) - 773 Tue 04 Jul 2006
Flight 773 Non-stop
Status: Confirmed (HK)
Class of Service: Business (C)
Air Canada Confirmation Numbers : xxxxxx
Depart: 7:35 PM Tue 04 Jul 2006
Arrive: 9:10 PM Tue 04 Jul 2006
Newark Intl Arpt (EWR) Lester B Pearson Intl (YYZ)

Flight - Alitalia (AZ) - 652 Wed 05 Jul 2006
Flight 652 Non-stop
Status: Confirmed (KK)
Class of Service: Business (D)
Alitalia Confirmation Numbers : xxxxxx
Depart: 10:40 AM Wed 05 Jul 2006
Arrive: 2:00 PM Wed 05 Jul 2006
Malpensa Arpt (MXP) Lester B Pearson Intl (YYZ)

The biggest question is who will be the first person to go to an AZ ticket counter and attempt a change? I am in Chicago and can't wait to go to ORD...but I have one of those feelings that I do not want to be first.


I will go tomorrow morning in two different European cities. Will see what they are getting at :D

Just came back from AZ office at DUS. Got my actual and new itineraries printed for the 2 flights that were not listed on Orbitz but listed with old routing on mytripsandmore. Now the 2 flights LCA-FCO-JFK-YYZ changed to 1x LCA-FCO-MXP-YYZ and 1x LCA-MXP-YYZ.
They told me that they could not give me new tickets for the changed segments, I should contact Orbitz to get them.
I also noticed that AZ made a day change for the return flights: I have to stay one more day in LCA.
All changed flights are still in business class (except domestic FCO-MXP).

recieved 2 tickets via UPS (longest 2-day service ever) from Orbitz on 4/11/06

tickets printed as originally purchased, dated 4/5/06:

17FEB YYZ-MXP (AZ)--assigned seats 1C/2D
18FEB MXP-LCA (AZ/CY)

24FEB LCA-FCO (AZ/CY)
24FEB FCO-JFK (AZ)--assigned seat 1C
25FEB JFK-YYZ (AA)--assigned seats 5B/5C

....been checking "my trips" on orbitz.com, info has now been updated to read


Flight reservation
Sat, Feb 17, 2007
Departs 5:05pm, Arrives 7:25am
Alitalia 653
Toronto, Canada to Milan, Italy

Sun, Feb 18, 2007
Departs 1:35pm, Arrives 6:00pm
Alitalia 7706
Milan, Italy to Larnaca, Cyprus

Fri, Feb 23, 2007
Departs 9:40am, Arrives 12:35pm
Alitalia 7707
Larnaca, Cyprus to Milan, Italy

Sat, Feb 24, 2007
Departs 10:40am, Arrives 2:10pm
Alitalia 652
American Airlines 4766
Milan, Italy to Toronto, Canada

Change ideas:

1) change ticket dates to summer of 07.

2) keep dates but change original flight to Rome (stopover) earlier

now what? call to orbitz? call to AZ? even though the original itin was not ideal, I just lost a day in lovely lca........

Update: I logged on to Orbitz this afternoon and my tickets have been automatically reinstated ^ I didn't even call Orbitz and asked them to do so. Yesterday it showed cancelled and now it's back the way it was when I first booked the ticket. Anyone else have their ticket automatically reinstated?

Update: I logged on to Orbitz this afternoon and my tickets have been automatically reinstated ^ I didn't even call Orbitz and asked them to do so. Yesterday it showed cancelled and now it's back the way it was when I first booked the ticket. Anyone else have their ticket automatically reinstated?


What is your departure date?

What is your departure date?



Jan 18th, 2007




Edit: The fare rules have been modified :confused: . Below you will find the new fare rules which were posted with my reinstated itinerary on Orbitz:

Penalties

If this ticket is non-refundable, changes to this ticket will incur an airline change fee of up to $250 per ticket and an Orbitz exchange fee of $30 per ticket.

FOR TRAVEL ON/AFTER 21MAY06 - USE NEW TVL DTE FOR ADDL RULES CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. CHANGES ANY TIME CHANGES NOT PERMITTED IN CASE OF REISSUE/REVALIDATION.
Return to top
Travel Restrictions

TRAVEL RESTRICTIONS: NO RESTRICTION
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Blackout Dates

BLACKOUT DATES: NO RESTRICTION
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Seasonality

SEASONALITY: NO RESTRICTION
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Flight Applications

FLIGHT APPLICATIONS: NO RESTRICTION
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Day/Time Application

DAY/TIME APPLICATION: NO RESTRICTION
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Minimum Stay

MINIMUM STAY: NO RESTRICTION
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Maximum Stay

MAXIMUM STAY: NO RESTRICTION
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Surcharges (included in your fare)

SURCHARGES: NO RESTRICTION
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Other discount/miscellaneous mileage info

OTHER DISCOUNT: NO RESTRICTION
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Accompanied Travel

ACCOMPANIED TRAVEL: NO RESTRICTION
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Eligibility

ELIGIBILITY: NO RESTRICTION
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Application Rule

BUSINESS CLASS RESTRICTED FARES BETWEEN CANADA AND AREA 2/3 APPLICATION AREA THESE FARES APPLY BETWEEN CANADA AND AREA 2/AREA 3. CLASS OF SERVICE THESE FARES APPLY FOR BUSINESS CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS. THESE FARES DO NOT APPLY RETROACTIVELY. THESE FARES APPLY ONLY WHEN SUCH FARES ARE PURCHASED PRIOR TO COMMENCEMENT OF TRAVEL. ---- ON THE DOMESTIC SECTOR WITHIN CANADA AND ON TRANSBORDER FLIGHTS BETWEEN CANADA AND BOS/CHI/ NYC THE PASSENGERS WILL BE SEATED IN THE ECONOMY CLASS CABIN. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT OTHER CONDITIONS FULL AND SEQUENTIAL USE OF FLIGHT COUPONS - THE TICKET/OR ELECTRONIC TICKET/IS NOT VALID IF THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE SEQUENCE PROVIDED IN THE TICKET/OR ELECTRONIC TICKET/.
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Advance reservations/ticketing

ADVANCE RESERVATIONS/TICKETING RESTRICTIONS: NO RESTRICTION
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Combinability

DOUBLE OPEN JAWS NOT PERMITTED. ADD-ONS PERMITTED. END-ON-END END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE COMPONENTS. TRAVEL MUST BE VIA THE POINT OF COMBINATION. OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH AZ FARES -TO FORM SINGLE OPEN JAWS OPEN JAWS NOTE - WHERE RULE CONDITIONS DIFFER THE MORE RESTRICTIVE WILL APPLY TO THE ENTIRE JOURNEY. -TO FORM ROUND TRIPS EXCEPT FOR AROUND-THE-WORLD FARES -TO FORM CIRCLE TRIPS EXCEPT FOR AROUND-THE-WORLD FARES. PROVIDED - COMBINATIONS ARE WITH ANY FARE OF THE SAME FARE TYPE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRA - BETWEEN USA/CA-AREA 2/3 AND GUAM-AREA 2. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AC WITHIN CANADA IN ANY RULE IN ANY TARIFF.
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Transfers

8 TRANSFERS PERMITTED - 4 IN EACH DIRECTION. 1 AT THE DEPARTURE GATEWAY IN NORTH AMERICA 1 AT THE ARRIVAL GATEWAY IN NORTH AMERICA 1 ONLINE IN NORTH AMERICA IN EACH DIRECTION 2 ONLINE IN AREA 2/AREA 3 IN EACH DIRECTION.
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Stopovers

STOPOVERS: NOT PERMITTED
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....Change ideas:

1) change ticket dates to summer of 07...

Most airlines do not allow reservations more than ~330 days in advance and most airline tickets expire 1 year after issue anyway.

Most airlines do not allow reservations more than ~330 days in advance and most airline tickets expire 1 year after issue anyway.

understood--was going to wait until the fall 06

Jan 18th, 2007
so much for reinstating in order of travel...

Update: I logged on to Orbitz this afternoon and my tickets have been automatically reinstated ^ I didn't even call Orbitz and asked them to do so. Yesterday it showed cancelled and now it's back the way it was when I first booked the ticket. Anyone else have their ticket automatically reinstated?



Same here. I just called and got our seats assigned for YYZ-MXP.

Well I guess Orbitz just hates me. Because mine isn't done. Nor is Orbitz replying to my emails.

Update: I logged on to Orbitz this afternoon and my tickets have been automatically reinstated ^ I didn't even call Orbitz and asked them to do so. Yesterday it showed cancelled and now it's back the way it was when I first booked the ticket. Anyone else have their ticket automatically reinstated?

Mine got reinstated too automatically. But they did it wrong.

One of my legs is missing.

YYZ-MXP-LCA
MXP-YYZ

What happend to my LCA-MXP???????

Need to call in.

FOR TRAVEL ON/AFTER 21MAY06 - USE NEW TVL DTE FOR ADDL RULES

what exactly does this phrase mean? was the original fare good only for departures after may 21st, so they're "amending" the fare rules to apply only to the mistake fares?

Update: I logged on to Orbitz this afternoon and my tickets have been automatically reinstated

Mine are reinstated too. I literally saw it happen. I logged in after seeing this post, and the trip was still under cancelled tickets. Then, I logged in again a few minutes later and had the trip listed as an upcoming one. They completely dropped LCA-MXP (but not MXP-LCA) legs. I guess I will have to swim across the mediterannean :). Time to call.

Edit: my trip starts August 11th .

Well I guess Orbitz just hates me. Because mine isn't done. Nor is Orbitz replying to my emails.

Ditto here, but I do have tickets so I am just waiting patiently!

Most airlines do not allow reservations more than ~330 days in advance and most airline tickets expire 1 year after issue anyway.

AZ tickets are valid for one year from date of issue but once flown the tickets are good for up to 12 months from date of first flown flight or something like that.

My Feb 17th, 2005-issued AZ tickets have been used and continue to be used more than one year from date of issue. The AZ contract of carriage terms posted somewhere in this thread by me indicate such too.

mine's back on orbitz too - I just never noticed because what originally happened was that orbitz dropped all but the last leg, bos-yyz, and the trip name changed to "toronto 9/5".

well, I just checked, and the original itin is back, even though it's still called "toronto 9/5" :confused:

it wasn't entirely intact though:

8/26: yyz-fco
8/27: fco-lca
9/5: bos-yyz (226hr layover, good thing I can get into the lounge :rolleyes: )
9/5: lca-mxp (used to be fco)
9/6: mxp-yyz (no stop in bos, and a day later than my original itin)

I don't really want another day...guess I have to call orbitz. if the fare rules don't allow me to change dates, who says orbitz is allowed? :p

Mine are reinstated too. I literally saw it happen. I logged in after seeing this post, and the trip was still under cancelled tickets. Then, I logged in again a few minutes later and had the trip listed as an upcoming one. They completely dropped LCA-MXP (but not MXP-LCA) legs. I guess I will have to swim across the mediterannean :). Time to call.

Edit: my trip starts August 11th .

Wow! Same thing just happened to me to while I was logged into Orbitz.

Wow! Same thing just happened to me to while I was logged into Orbitz.

Same here. I called Orbitz, and they told me they would have to release the record to AZ and have me call them. I declined and said I would wait another week or so, it seems they are still trying to reinstate most trips and schedules played with.

I would suggest not to call and let them finish finalizing reinstatement.

They must doing a mass reinstatement. I actually like my new itinerary better!! No overnight in NYC! ^

It looks as if AA, AC and UA have been taken out of itineraries (as well as any other non codeshare flights).

Now I have:

Thursday, February 1, 2007
Alitalia 653 Depart: 5:05pm
evening Toronto, Canada
Toronto Pearson International (YYZ)
Arrive: 7:25am
morning Milan, Italy
Milan Malpensa (MXP)

Business | Boeing 767-200 Passenger (762) | 8hr 20min | 4127 miles



Flight 2
Friday, February 2, 2007
Alitalia 7706
Operated by: CYPRUS AIRWAYS -- CY 413
Please check in with the operating carrier.

Depart: 1:35pm
afternoon Milan, Italy
Milan Malpensa (MXP)
Arrive: 6:00pm
evening Larnaca, Cyprus
Larnaca (LCA)

Business | Airbus Industrie A319 (319) | 3hr 25min | 1477 miles





Flight 3
Sunday, February 4, 2007
Alitalia 7707
Operated by: CYPRUS AIRWAYS -- CY 412
Please check in with the operating carrier.

Depart: 9:40am
morning Larnaca, Cyprus
Larnaca (LCA)
Arrive: 12:35pm
afternoon Milan, Italy
Milan Malpensa (MXP)

Business | Airbus Industrie A320 (320) | 3hr 55min | 1477 miles


Change/cancel airline ticket

Flight 4
Monday, February 5, 2007
Alitalia 652 Depart: 10:40am
morning Milan, Italy
Milan Malpensa (MXP)
Arrive: 2:05pm
afternoon Toronto, Canada
Toronto Pearson International (YYZ)

Business | Boeing 767-200 Passenger (762) | 9hr 25min | 4127 miles


Change planes. Time between flights: 22hr 29min

A day earlier departure from LCA and a forced stopover in MXP. I love it!!!

mine's back on orbitz too - I just never noticed because what originally happened was that orbitz dropped all but the last leg, bos-yyz, and the trip name changed to "toronto 9/5".

well, I just checked, and the original itin is back, even though it's still called "toronto 9/5" :confused:

it wasn't entirely intact though:

8/26: yyz-fco
8/27: fco-lca
9/5: bos-yyz (226hr layover, good thing I can get into the lounge :rolleyes: )
9/5: lca-mxp (used to be fco)
9/6: mxp-yyz (no stop in bos, and a day later than my original itin)

I don't really want another day...guess I have to call orbitz. if the fare rules don't allow me to change dates, who says orbitz is allowed? :p

Same thing happened here, although we're happy about the 23 hours in FCO. We were going to ask to change for a stopover of a couple of days in FCO, but maybe we won't rock the boat and try to make any changes.

8/22 YYZ-MXP (same)
8/23 MXP-LCA (same)
8/27 LCA-FCO (same)
8/27 BOS-YYZ (now no longer needed?)
8/28 FCO-YYZ (was 8/27 FCO-BOS)

Anyone know if I will need call orbitz to get the BOS-YYZ segment off the reservation?

My Orbitz itinerary for Feb 07 has been reinstated as well.

I'll be interested to see if anyone has luck with wholesale date changes, and with changing Y >> D on the Cyprus Airways legs as well.

My travelocity reservation still is not showing on their site, but when I called Alitalia they said everything looked good. Is it a big deal to have travelocity showing the reservation?

Edit: It actually shows up again when I entered in my trip ID, all seems well for me :)

For those who got some routing changes when reinstated. Are they going to send new paper tickets with those? Paper tickets need to match with routing don' they?

For those who got some routing changes when reinstated. Are they going to send new paper tickets with those? Paper tickets need to match with routing don' they?


If its on the return (which is what mine is) they can make the change at the airport when I get on my outbound flight from YYZ.

Glad we're seeing some action, half-a$$edly though.

I booked Oct on CT. No reinstatement. Anyone have anything to report?

Wow! Same thing just happened to me to while I was logged into Orbitz.

Seems to be systematic.

Some of these reinstated itineraries are so different from the paper tickets, that this will certainly be a mess still.

I have reinstated itineraries where a critical segment is missing such as no way to get from LCA back to Italy for my return flight. :eek:

Glad we're seeing some action, half-a$$edly though.

I booked Oct on CT. No reinstatement. Anyone have anything to report?

Booked october on Orbitz but still only showing AA legs. For those that have altered itineraries is this being reflected on mytripandmore.com or viewtrip.com?

If its on the return (which is what mine is) they can make the change at the airport when I get on my outbound flight from YYZ.

Excellent point, as it seems like the outbounds are mostly in tact. I think that change return at airport is what I will have to do for the returns.

AZ tickets are valid for one year from date of issue but once flown the tickets are good for up to 12 months from date of first flown flight or something like that.

My Feb 17th, 2005-issued AZ tickets have been used and continue to be used more than one year from date of issue. The AZ contract of carriage terms posted somewhere in this thread by me indicate such too.

That's very interesting (really), but I dont see how it helps juanitajh change dates to summer 2007. That is, unless the desired changes don't involve moving the first flight beyond 04/05/07.

If its on the return (which is what mine is) they can make the change at the airport when I get on my outbound flight from YYZ.

I just talked to AZ and they told me everyone that has the LCA-MXP leg missing is because they are on a waiting list for the flight. The flight is going to happend the day before your MXP-YYZ since CY only has one departure and does not connect with the MXP-YYZ flight.

He also advised to contact Orbitz and let them know about it. AZ is having problems with CY placing people on the LCA-MXP leg.

I just talked to AZ and they told me everyone that has the LCA-MXP leg missing is because they are on a waiting list for the flight. The flight is going to happend the day before your MXP-YYZ since CY only has one departure and does not connect with the MXP-YYZ flight.

He also advised to contact Orbitz and let them know about it. AZ is having problems with CY placing people on the LCA-MXP leg.


My updated itin. has the LCA-MXP portion in it with the forced 22 hour layover. I dont know how else they plan on doing it but I guess they will figure it out.

My return LCA-MXP is intact, it is on the outbound MXP-LCA where we are waitlisted :(

I just talked to AZ and they told me ... AZ is having problems with CY placing people on the LCA-MXP leg.

As has been previously posted, they could easily solve that problem and save a bunch of money by letting people drop the CY segments altogether! :p

That's very interesting (really), but I dont see how it helps juanitajh change dates to summer 2007. That is, unless the desired changes don't involve moving the first flight beyond 04/05/07.

You're right that it won't help juanitajh much if any.

The only way my FYI item about AZ ticket validity could help would be if juanitajh was willing to nest other tickets between this AZ ticket's outbound date of travel and a return date which falls within the maximum conceivable period of AZ ticket validity (which could possibly cover travel in the summer/winter of 2007 or even spring 2008).

As has been previously posted, they could easily solve that problem and save a bunch of money by letting people drop the CY segments altogether! :p


^^ to that. They've already dropped some of my LCA-MXP legs. :eek: :D

Mine just updated on orbitz all legs are there just as I booked them.

^^ to that. They've already dropped some of my LCA-MXP legs. :eek: :D


But not at your request right? Because if they start doing that...Im in. I'd rather be in Italy anyway.

^^ to that. They've already dropped some of my LCA-MXP legs. :eek: :D

As a state-owned airline, I think it is AZ's civic duty to allow us to drop the LCA segments and boost Italian tourism revenue! ;)

As has been previously posted, they could easily solve that problem and save a bunch of money by letting people drop the CY segments altogether! :p

^ ^

I actually do want to check out cyprus for a few days, but I'd take that deal :p

Booked october on Orbitz but still only showing AA legs. For those that have altered itineraries is this being reflected on mytripandmore.com or viewtrip.com?

Mine isn't altered, but it is finally visible on viewtrip.com with all segments intact and confirmed.

I just called Orbitz and Alitalia. Orbitz told me that I could make changes to the tickets (with no fee), but that I would have to mail the tickets into Orbitz for this to occur. I don't like the idea of doing that.

Then I called Alitalia and asked them to change the tickets. They refused. They said that since I bought them through Orbitz, then only Orbitz may make the changes.

I'm going to try an Alitalia airport desk on Monday and we'll see what happens. What are others on this board going to do? Are you going to mail your hard-copy tickets to Orbitz?

I just called Orbitz and Alitalia. Orbitz told me that I could make changes to the tickets (with no fee), but that I would have to mail the tickets into Orbitz for this to occur. I don't like the idea of doing that.

Then I called Alitalia and asked them to change the tickets. They refused. They said that since I bought them through Orbitz, then only Orbitz may make the changes.

I'm going to try an Alitalia airport desk on Monday and we'll see what happens. What are others on this board going to do? Are you going to mail your hard-copy tickets to Orbitz?

I am going to go to an AZ ticket counter next month, unless people before me end up with horrible reults.

edited to add: Wow, post 3900. Maybe we should get a pool going on when the 4000th post is reached and who posts it. I'll put my $5 on 6:44 PM tomorrow by gleff ;)

Which PNR do we use to view the trip on viewtrip.com and mytripandmore.com??

Which PNR do we use to view the trip on viewtrip.com and mytripandmore.com??

I used the one on my paper tickets with viewtrip.com.

On Orbitz my trip just changed as i watched now i have two legs on the same return.MXP TO YYZ and BOS to YYZ.Seems as if someone is working on these lol

I just called Orbitz and Alitalia. Orbitz told me that I could make changes to the tickets (with no fee), but that I would have to mail the tickets into Orbitz for this to occur. I don't like the idea of doing that.

Then I called Alitalia and asked them to change the tickets. They refused. They said that since I bought them through Orbitz, then only Orbitz may make the changes.

I'm going to try an Alitalia airport desk on Monday and we'll see what happens. What are others on this board going to do? Are you going to mail your hard-copy tickets to Orbitz?


I will be at YYZ airport on Apr 27th so I figured I would see what the Alitalia desk says (of course I will keep copies of everything before showing them ;)

If anyone does go to an actual Alitalia desk at the airport, please keep up informed as to what happens otherwise I'll let you all know once I've talked to them......

But not at your request right? Because if they start doing that...Im in. I'd rather be in Italy anyway.

Not at my request, much as I would love to do that for some of these flights. Even my AZ angels would not look kindly upon doing that for me. :D

like others have said, mine popped up before my eyes just now in orbitz.

however, my yyz-mxp leg is missing (my return is intact)...and both of my mxp <--> lca flights are now in economy!! and my fare rules are different, as has been noted before.

here's hoping we wind up able to switch these through orbitz!

Quick Question: During my return flight: MXP-EWR-YYZ.. I will get my checked luggage back in EWR, right? I then have to re-check in at EWR with Air Canada, correct? I know this is the case when going from:

I'national -> US Post of entry -> Another destination in US

but not sure if this is the same case for:

I'national Country A --> US Port of Entry --> I'national Country B

Quick Question: During my return flight: MXP-EWR-YYZ.. I will get my checked luggage back right? I then have to re-check in at Air Canada, correct? I know this is the case when going from:

I'national -> US Post of entry -> Another destination in US

but not sure if this is the same case for:

I'national Country A --> US Port of Entry --> I'national Country B


Based on the new itineraries that AZ is reinstating, I highly doubt you will still have the AC portion when all is said and done.

As a state-owned airline, I think it is AZ's civic duty to allow us to drop the LCA segments and boost Italian tourism revenue! ;)

Maybe Romano Prodi will have a more flexible view on this...

Based on the new itineraries that AZ is reinstating, I highly doubt you will still have the AC portion when all is said and done.

But I never "lost" mine to begin with..... Its been intact from Day 1 and booked with CT. My itenary is weird and booked as multi-segment:

YYZ-ORD-MXP-FCO-LCA
LCA-MXP (3 day stop)
MXP-EWR-YYZ

But assuming it stays that way, I will get bags at EWR? Thats the general procedure, right? (Even when transiting to go to another country)

Wow. I now have two returns in my Itin, like the other posters have reported.

They are now routing me through MXP and FCO on the return, then AZ to YYZ, instead of through BOS (although the BOS return is also still there)

They are going to have to get me new paper tickets for this too.

It will through their No-Changes stance out the window.


Wow. I now have two returns in my Itin, like the other posters have reported.

They are now routing me through MXP and FCO on the return, then AZ to YYZ, instead of through BOS (although the BOS return is also still there)

Based on the new itineraries that AZ is reinstating, I highly doubt you will still have the AC portion when all is said and done.

Yeah, I'm curious to see how this shakes out for me...my CT tickets are supposed to have an AC and CO flight involved. Unlike some of y'all, I want nothing to do with Milan for anything more than a few hours, so I'd really like to stay on the EWR flight and avoid that 22 hour connection to the YYZ flight.

Interesting... now I am seeing each leg listed twice under mytripandmore.com. You would think the orbitz-missing LCA-MXP leg would only appear once, but it too appears twice. Yet more confusion!

I am not seeing any changes in my bookings on Orbitz.com (still some shown correctly and some only show the non-Alitalia part) and I have paper tickets in hand. Is it safe to assume that everything is good to go and nothing would be changed (at least unless I ask for a change), or is a call to Alitalia to double in order?

It seems as if AZ is trying to get rid of the connecting flights to save them some money so they dont have to pay AA etc.

Just got off the phone with Orbitz and AZ.

Orbitz reinstated my second trip but changed LCA-MXP-EWR-YYZ to LCA-MXP-YYZ with a 22 hour layover. There is still an orphan EWR-YYZ orphan segment showing that doesn't connect ot anything. Asked Orbitz if it could be changed and they said I'd have to speak to AZ as the itinerary has been released to them.

Called AZ. They claim to be unable to make any changes. Only return they seem to be offering is their LCA-MXP-YYZ with the long layover since they can't get pax to MXP early enough on the first day to continue to YYZ. Interestingly, agent said that even though Orbitz may still be showing the EWR-YYZ segment it isn't in their reservation.

Asked agent to look at our other reservation in July to see if it could be moved back 3 days. He appeared to go through a desultory exercise of checking but then said there are no seats available any time that week. Obviously had no interest in being helpful so I thanked him and ended the call.

Interesting that AZ agent did not say or even hint that re-schedule was not possible or that it would result in a re-fare. I'm going to wait a few days and try again. My assistant is going to the AZ counter at YYZ to try to change the dates of her trip. We'll see!

Wait so now they are forcing people to have a forced layover in MXP? HA HA and the plot thickens. They are really just making things worse for themselves.

By the way, if anyone needs it, here is the address at Orbitz to mail the tickets to - in order to request a change. I'm still not sure that I want to do this, unless it is my last resort.

Orbitz
ATTN: Exchange
1961 Premier Drive
Suite 150
Mankato MN 56001

By the way, if anyone needs it, here is the address at Orbitz to mail the tickets to - in order to request a change. I'm still not sure that I want to do this, unless it is my last resort.

Orbitz
ATTN: Exchange
1961 Premier Drive
Suite 150
Mankato MN 56001

I would recommend insurance and certified mail, personally.

gldwebs and arfgoblue:
Since you two have the luxury of living in the ORD area, would you be so kind as to drop by the AZ counter and ask about changes and see if they'll do it? I'd rather not route one of my next trips through ORD if I don't have to...but if they'll change tickets and print you new ones no questions asked, then I would definitely make a stop there. Thanks!

Wait so now they are forcing people to have a forced layover in MXP? HA HA and the plot thickens. They are really just making things worse for themselves.

Yes, I wonder how they are going to handle it since I have paper tickets in hand with the original routing and no-one has asked me for them or notified me of the new itinerary. How can they force us all to accept a 22 hour layover?? :confused:

"My Trip & More has recognized a flight schedule change; therefore, unable to display your itinerary, please contact your Worldspan Travel Agent."

By the way, if anyone needs it, here is the address at Orbitz to mail the tickets to - in order to request a change. I'm still not sure that I want to do this, unless it is my last resort.

Orbitz
ATTN: Exchange
1961 Premier Drive
Suite 150
Mankato MN 56001
At this point I think I trust Orbitz more than AZ.

My itinerary was just reinstated (sort of). As I originally booked it:

12/16/06 YYZ-MXP
12/17/06 MXP-LCA
12/23/06 LCA-FCO
12/23/06 FCO-JFK
12/24/06 JFK-YYZ (on AA)

Now, I have
12/16/06 YYZ-MXP
12/17/06 MXP-LCA
12/22/06 LCA-MXP
12/23/06 MXP-YYZ (arriving 2:05 pm)
12/23/06 JFK-YYZ (on AA- departing 1235pm)

I'm wondering how I'm going to get to JFK in time for my flight to YYZ (I guess I'm going twice). ;)

This is not to my liking as it cuts down my time in Cyprus (I was going to also travel to Israel), and I also wanted to prolong my trip past new years to have a stopover in Rome (through which I am no longer flying).

I'll be having some interesting conversations with AZ and Orbitz to make sure I get what I want.

Considering the routing changes, etc., who issues me the new tickets?

Same issue here... I tried to view my itin on CT and couldn't get in. After a few more tries, I was able to see the one they cancelled, but now the itin is messed up. Then, half hour later, the one that was cancelled showed back in the active trip, but still with the screwball itinerary.

For my outbound, they have me first leaving FCO to MXP in the AM, then YYZ to MXP in the PM... it's backwards! The flight duration actually says -1 hr 45 min ... I thought only the Concorde could do that. Also, the date is wrong; so it's now one day later, which technically is correct for the MXP-FCO flight since it takes a day to cross... but it whacks out the YYZ to MXP.

Well, I guess I should contact CT... or is it AZ?

If you booked on Orbitz, how do you get the Worldspan trip locator?

So now it looks like there is many paper tickets which have to be changed. I've been asking Orbitz to do that and they refused because they say their system does not have the updated itinerary, because it was changed by AZ and not updated or just partially updated in Orbitz system. Also in this thread some people said AZ refused to print new tickets too saying Orbitz sho