I received my ticket today and all is the same as I orginally booked it.

Checked to see what MTAM had on the situation.

All flight the same:
YYZ-MXP
MXP-LCA
LCA-FCO
FCO-BOS
BOS-YYZ (via American Eagle)

Then added at the end...

Flight #: AZ0652 Airline: Alitalia Linee Aeree Italiane
.................................................. .................................................. .................
Depart: 10:40 AM Airport: Milan Malpensa Arpt
Terminal 1 Milan
Italy
.................................................. .................................................. .................
Arrive: 02:00 PM Airport: Toronto Pearson Int'l Arpt
Terminal 1 Toronto, ON
Canada
.................................................. .................................................. .................
Aircraft: Boeing 767-200 Confirmation: Waitlisted
Seat: Not Assigned Mileage: 4127
Class: BUSINESS Travel Time: 9.20
Meal: None Stopovers: 0

I kinda like the waitlisted return better....

Could someone tell me how to view the itinerary on AZ's website? Thanks. I looked through all the items on the left side and none has that feature. Even joined Miles Miglia and tried to view it once I logged in but that didn't seem to work either.

Same here. Where are they hiding the existing reservations link?

YEAH!! I got my tickets. Now if I could just get the bumbling fools at Orbitz to reinstate my tickets :rolleyes: . Unfortunately, It looks like my MXP-LCA-MXP flights on CY are in Y. I'm going to have to fight with them to change that too.

It seems that everyone who called orbitz right after this fiasco on Thursday got their tickets reinstated and everyone else has been told to just wait untill Alitalia and Orbitz feel like reinstating them. Just seems like a bunch of crap. How hard could it possilby be anyway? Jeez. :confused:

I have just encountered another potential problem with my itineraries. In my haste in booking the reservations, I did not check the AZ segments, and I ended up with the following:

(1) YYZ-JFK-FCO-LCA-FCO-BOS-YYZ
(2) YYZ-FCO-LCA-FCO-BOS-YYZ

I've checked AZ's current schedule and it appears that both YYZ (1 Jul - 30 Sep) and BOS (1 Jul - 28 Oct) flights are only operated seasonally by AZ. :( So theoretically, even if changes are possible, I can only be guaranteed travel during these 4 months as there is no guarantee that AZ will operate these flights next year. I really should have made sure that the trans-atlantic segments are to/from JFK as they're operated year-round by both AZ and DL (as AZ code-share). It looks like I will only get one vacation and one MR out of this "promotion." :eek: Oh well, I guess I can't complain ... :)

Interesting.

I guess this is another reason why I should be glad I used YYZ-MXP for each of my itineraries. :o

But YYZ-MXP schedule also ends at the end of October ... unless you managed to book an itinerary with YYZ-MXP in 2007

Interesting.

I guess this is another reason why I should be glad I used YYZ-MXP for each of my itineraries. :o

But YYZ-MXP schedule also ends at the end of October ... unless you managed to book an itinerary with YYZ-MXP in 2007

That's strange or perhaps you are looking at something that only has AZ's flight schedules through the end of October.

I have ticketed YYZ-MXP/MXP-YYZ itineraries covering AZ flights in November and December 2006 and January 2007 too. One way or another, I'll be getting across the ocean on these tickets then. :)

But YYZ-MXP schedule also ends at the end of October ... unless you managed to book an itinerary with YYZ-MXP in 2007

Are you sure it ends? As my friends are flying YYZ-MXP

That's strange or perhaps you are looking at something that only has AZ's flight schedules through the end of October.

I have ticketed YYZ-MXP/MXP-YYZ itineraries covering AZ flights in November and December 2006 and January 2007 too. One way or another, I'll be getting across the ocean on these tickets then. :)

GUWonder, do you think some of us will have problems with the MCT at JFK. I have 1:50 connection instead of the 2 hour required. I talked to Alitalia to change seat assignments and the computer wouldn't let him change that leg. He said to call my travel agent and change to an earlier flight. Can I just get my boarding pass at YYZ from DL and then hope the flight arrives on time. I never check luggage.

Maybe the SkyTeam timetable that I just updated today is not up-to-date :rolleyes:

Are you sure it ends? As my friends are flying YYZ-MXP

...ticket will be changed at check-in...no need to re-issue paper tickets...had conference call with AZ and Orbitz...so it looks like I'm good to go...my trip will be a day shorter but no big deal...I'm gonna try to change the booking when I get to the Alitalia desk at YYZ for different dates...not sure if i want to tempt fate until then...if anyone is sucessful with changing dates please post along with the proceedure you undertook to do so.

Maybe the SkyTeam timetable that I just updated today is not up-to-date :rolleyes:

Well, Alitalia is still selling seats for non-stop flights on AZ's own planes for mid-November and mid-December between MXP and YYZ.

Trip Summary

Outbound Flight
Wed, Nov 15
5:05pm Depart - Toronto, Canada (YYZ) Alitalia 653 Adult Fare Rules
Thu, Nov 16
7:25am Arrive - Milan Malpensa, Italy (MXP) Nonstop
Total Travel Time: 8 hrs 20 min

Return Flight
Fri, Dec 15
10:40am Depart - Milan Malpensa, Italy (MXP) Alitalia 652 Adult Fare Rules
2:05pm Arrive - Toronto, Canada (YYZ) Nonstop
Total Travel Time: 9 hrs 25 min

Save this whole itinerary

Price Summary
Travelers Price
1 adult = $ 685.00
Taxes and Fees = $ 165.50
Service Fee = $ 2000.00
Total Price = $ 2850.50
Please remember that prices are not guaranteed until flights are ticketed. The following prices are for electronic tickets. If your itinerary requires a paper ticket, additional fees may apply.


Pretty darn expensive compared to what we got. :D

I just looked on their website and in Sabre and it's all there.

Maybe the SkyTeam timetable that I just updated today is not up-to-date :rolleyes:

Not that it is not up-to-date, many timetables only show schedules through the end of the summer schedule. AZ indeed flies YYZ-MXP year round. From 1 Jan to 4 Mar they don't fly on Tuesdays though.

Any takers on answering the three of us posters who asked how to view your itineraries on AZ's website? Thanks.

I just looked on their website and in Sabre and it's all there.

WHERE on their site?! Thanks.

Could someone tell me how to view the itinerary on AZ's website? Thanks. I looked through all the items on the left side and none has that feature. Even joined Miles Miglia and tried to view it once I logged in but that didn't seem to work either.

Bump. I am in the same boat and for the life of me can't figure out how to check the PNR on the Alitalia website.

Well, Alitalia is still selling seats for non-stop flights on AZ's own planes for mid-November and mid-December between MXP and YYZ.

YYZ-MXP is year-round. FCO is seasonal. AZ's YYZ operation has been like that for years now.

....as they are on worldspan and Alitalia does not update on worldspan so they cannot see reservation...please be aware of this if your reservation has changed in any way...I'm now calling AZ back.
where does it update? it looks like when AZ makes a change in your itin it's not updated anywhere except for their own computers. ?

where does it update? it looks like when AZ makes a change in your itin it's not updated anywhere except for their own computers. ?

If AZ changes the reservation the changes are generally not going to be reflected on the travel agency sites where your ticket was booked.

[Out of my dozens of changes on AZ tickets in the past 15 months, only two changes were visible on the sites where I booked, especially as the changes were done by AZ itself. (I never cared to figure out why those two changes were correctly reflected on the travel agencies websites but the others were not.)]

I had the same problem with MCT on my YYZ-JFK connection, only 1 hour and 21 minutes. Alitalia said that it was not enough time and to call Orbitz. Called Orbitz to explain the problem and was put on hold while he called AA...AA said the MCT at JFK is 1 hour 15 minutes so I'm good to go...he called Alitalia who said 2 hours is needed...he called back AA and put me on three way to talk to the agent...assured that I have enough time and to call Alitalia to see if they want to change a legal routing...I called Alitalia and told them what AA said...their response "OK if AA says it's legal then never mind, no problem". So at this point I'm going to leave well enough alone.
Any thoughts?

I had the same problem with MCT on my YYZ-JFK connection, only 1 hour and 21 minutes. Alitalia said that it was not enough time and to call Orbitz. Called Orbitz to explain the problem and was put on hold while he called AA...AA said the MCT at JFK is 1 hour 15 minutes so I'm good to go...he called Alitalia who said 2 hours is needed...he called back AA and put me on three way to talk to the agent...assured that I have enough time and to call Alitalia to see if they want to change a legal routing...I called Alitalia and told them what AA said...their response "OK if AA says it's legal then never mind, no problem". So at this point I'm going to leave well enough alone.
Any thoughts?

While you will generally be able to make a 75-minute connection -- "legal" or not in regards to minimum connection times -- I wouldn't be surprised if someone here misses their flight and has to get reaccomodated (even if you collect all your boarding passes at YYZ and have no luggage issues) due to inadequate connection time.

If you or your luggage misconnect, it's usually the carrier who you flew on the first segment that is responsible for setting things right; however, I don't know how this will play given AZ ticket stock is involved. Perhaps someone else can chime in more authoritatively???

If AZ changes the reservation the changes are generally not going to be reflected on the travel agency sites where your ticket was booked.

[Out of my dozens of changes on AZ tickets in the past 15 months, only two changes were visible on the sites where I booked, especially as the changes were done by AZ itself. (I never cared to figure out why those two changes were correctly reflected on the travel agencies websites but the others were not.)]
what about the websites which show your itin by the reservation code or the pnr. is it ok that they do not show your itin or show it as it was before AZ made changes to it?

what about the websites which show your itin by the reservation code or the pnr. is it ok that they do not show your itin or show it as it was before AZ made changes to it?

I found so many issues "trusting" what those check your itinerary sites showed vis-a-vis AZ tickets that I made it a routine habit to stop by the ATO to get a print of my itinerary. At the very least, I would call up AZ and ask them to tell me my flight dates/times (whether I knew them already or not).

In other words, I wouldn't worry about what those websites show as long as Alitalia confirms to me over the phone -- or at an ATO -- that which I expect.

AZ flights between BOS-MXP and IAD-MXP also continue year round, so it just only those of us who booked through FCO that have less flexibilty. We want to go during the summer anyway, so it's not an issue for us.

anybody knows if AZ NYC office is open on Saturdays?

Customer Service Department
Alitalia Airlines
350 Fifth Avenue - Suite 3700
New York, NY 10118
FAX: 212-903-3568

Sirs:

I am writing to you on the recommendation of Ms. Rossella Pettonati, supervisor of the Alitalia reservations call center in Palermo, to request reinstatement of the completed purchase of air travel I made from Alitalia on April 5, 2003. Alitalia canceled my purchase sometime in the 24 hours after I made the purchase. The itinerary is for Toronto, Canada to Larnaca, Cyprus on September 29, 2006. The record locator is *omitted from this posting*

I made this purchase at approximately 11:15 am EDT on April 5, 2006. I telephoned Alitalia, and discussed available dates with the reservationist. I repeatedly mentioned to the reservationist that "this is a very good fare". I repeatedly asked if this is a valid fare, and made reference to the fact that "it sounds too good to be true". The reservationist agreed that it was a phenomenal bargain, and repeatedly indicated that it was a valid fare. Once I made the decision to purchase, she asked me to hold while she checked the fare with a supervisor. When she returned to the line, she indicated once again that it was a valid fare. I provided my credit card information, and she completed and confirmed the purchase, and verified the cancellation policy for the fare. She made seat assignments in seats 4A and 4C on both the Toronto-Milan flight and, in the same seats on the Milan-Toronto flight on October 8. I asked her for a ticket number. She indicated that I would receive the ticket number when the paper tickets were mailed to me. She clarified that electronic ticketing was not an option.

The next communication I received from Alitalia was a telephone call indicating that my purchase had been canceled.

There has been considerable public news coverage of both cancellations and reinstatements of purchases of air travel, involving hundreds of passengers, on this route, at this very special fare. I have had the opportunity to share information with many passengers who made purchases after mine, and who received notifications of both cancellations and reinstatements of canceled purchases. Many of the reinstated purchases seem to have been made through online ticket agencies, especially ORBITZ.com

I have been able to find no reason why a delay in ticketing my purchase occurred, other than the suggestion from Ms. Pettonati that this was an Alitalia mistake. It seems evident to me that hundreds of other passengers who made similar purchases were notified of cancellations and reinstatements of their purchases. Many made their purchases hours after mine. The only difference that may distinguish their circumstances from mine was that I purchased directly from Alitalia.

I hereby request reinstatement, at the fare originally quoted to me, of my scheduled, confirmed purchase of travel on Alitalia (and its partner airline Cyprus Airways) from Toronto to Larnaca, September 29, 2006.

I look forward to your favorable reply.

Sincerely,


cc: Ms. Rossella Pettonati, fax 888-925-4825

where does it update? it looks like when AZ makes a change in your itin it's not updated anywhere except for their own computers. ?
...as they are on a different system that the booking sites...so i called back Orbitz when AZ re-fused to re-issue...got Orbitz to conference call me to AZ..talked to AZ and got the agents name...ticket will be re-issued (actually just a sticker affixed to it) at the counter in YYZ with the new flights...I have seat assignments for my yyz-milan flights...none as of yet for milan-lca..but hell if the cancel those me and the missus will spend the week in Italy :D ..no harm done.

Customer Service Department
Alitalia Airlines
350 Fifth Avenue - Suite 3700
New York, NY 10118
FAX: 212-903-3568

Sirs:

I am writing to you on the recommendation of Ms. Rossella Pettonati, supervisor of the Alitalia reservations call center in Palermo, to request reinstatement of the completed purchase of air travel I made from Alitalia on April 5, 2003. Alitalia canceled my purchase sometime in the 24 hours after I made the purchase. The itinerary is for Toronto, Canada to Larnaca, Cyprus on September 29, 2006. The record locator is *omitted from this posting*


I hope you have time to correct your typo. Or else we missed a similar fare three years ago :D

My tickets arrived today at 3:58 pm via UPS.

At least that's the time given on the UPS website and I have no reason to doubt it.I came home and they were inside my screen door.

Still showing as cancelled on Orbitz. I also want to fix my seat assignments. I think I will wait until I am in YYZ next week and try to fix it in person.

anybody knows if AZ NYC office is open on Saturdays?

I don't think so.

While you will generally be able to make a 75-minute connection -- "legal" or not in regards to minimum connection times -- I wouldn't be surprised if someone here misses their flight and has to get reaccomodated (even if you collect all your boarding passes at YYZ and have no luggage issues) due to inadequate connection time.

I know it won't happen (this post will soon get buried) but in the future if anyone with MCT issues states the AIRILINE AND FLIGHT NUMBERS for both arrival and departing flights for the airport in question it will make it MUCH easier for those of us with access to the MCT information to help you. There are literally pages of MCT's for JFK depending not only on the airlines in question but the specific flight numbers.

MCT at JFK for domestic to international ranges from 38 minutes (yes 38 minutes) to 2 hours.

If you or your luggage misconnect, it's usually the carrier who you flew on the first segment that is responsible for setting things right; however, I don't know how this will play given AZ ticket stock is involved. Perhaps someone else can chime in more authoritatively???

I have had my share of delayed luggage. You always deal directly with the LAST carrier you flew on but from what airline personnel have told me is that they get reimbursement from the FIRST carrier on your ticket. Not sure if that is always the case but that is what I was told more than once. If your luggage is totally lost forever, I am not sure if the ticketing carrier or the first carrier is responsible and who you end up dealing with after the fact. That has never happened to me.

I don't think so.
:(
thanks though

anybody knows if AZ NYC office is open on Saturdays?

Address: Empire State Building
350 Fifth Avenue
Suite 3700
ZIP Code: 10118
Hours of Operation: Mon-Fri 09.00-17.00
Phone: 001-212-9033300
Fax: 001-212-9033350

Airport name: Newark Itl.
Office location: Terminal B
Hours of Operation: 14.00-17.30
Phone: 973-624-1958
Fax: 973-624-5245

Airport name: J.F.Kennedy Int'l Airport
Office location: Terminal 1
Hours of Operation: 14:00 – 21:30
Phone: 718-751-1600
Fax: 718-751-1663

Have paper tickets in hand, have been reassured by Travelocity CSR after CSR that rez has been ticketed, but AZ reps say it's still showing up as cancelled (April 6, 2006).

Fellow Travelocity purchasers: check and see what's up with your tix. Don't take Travelocity's word for anything... :mad:

Update 18:20 CDT: Travelocity is now pushing hard to issue economy tickets for us for the same price. Travelocity CSR is claiming it was their fault (a technical error) that this was booked in the first place. Still insisting on biz class.

Update 18:40: CSR has to get supervisor approval to reinstate D class tickets. No supervisor on floor. Will call back with 30 min - hour.

Any advice from fellow FTers? Travelocity is playing dumb on this one. Apparently there's no agreement in place between them and AZ. AZ is also acting dumb -- "tix were cancelled on April 6, but you'll have to ask your travel agent why."

Is there a thread where we can move the date changes discussion. This is getting very difficult to search

I have had my share of delayed luggage. You always deal directly with the LAST carrier you flew on but from what airline personnel have told me is that they get reimbursement from the FIRST carrier on your ticket. Not sure if that is always the case but that is what I was told more than once. If your luggage is totally lost forever, I am not sure if the ticketing carrier or the first carrier is responsible and who you end up dealing with after the fact. That has never happened to me.

The first carrier that checked your luggage is the financially responsible party. (I've gone through this and Singapore Airlines never paid me a penny as they reneged on their $400 offer for settlement. Of course that refusal to pay even $400 meant that I haven't flown SQ on my expense in the over one million miles of travel that have followed since.)

fti the flights in question for my MCT problem are

AA4771 connecting to AZ 611

does that help? They are the ones that AA assures me are fine.

Address: Empire State Building
350 Fifth Avenue
Suite 3700
ZIP Code: 10118
Hours of Operation: Mon-Fri 09.00-17.00
Phone: 001-212-9033300
Fax: 001-212-9033350

Airport name: Newark Itl.
Office location: Terminal B
Hours of Operation: 14.00-17.30
Phone: 973-624-1958
Fax: 973-624-5245

Airport name: J.F.Kennedy Int'l Airport
Office location: Terminal 1
Hours of Operation: 14:00 – 21:30
Phone: 718-751-1600
Fax: 718-751-1663

Thanks for that. ^^

(If the NYC office doesn't work the airport offices should work well on the weekends too.)

I know it won't happen (this post will soon get buried) but in the future if anyone with MCT issues states the AIRILINE AND FLIGHT NUMBERS for both arrival and departing flights for the airport in question it will make it MUCH easier for those of us with access to the MCT information to help you. There are literally pages of MCT's for JFK depending not only on the airlines in question but the specific flight numbers.

MCT at JFK for domestic to international ranges from 38 minutes (yes 38 minutes) to 2 hours.



DL 5108 YYZ-JFK 2:30pm-4:10pm
AZ 605 JFK-MXP 6:00pm-7:50am

fti the flights in question for my MCT problem are

AA4771 connecting to AZ 611

does that help? They are the ones that AA assures me are fine.

I might have created a full time job for myself :)

From what Apollo shows, the minimumis 1 hr 15 minutes for domestic to international. YYZ-JFK is considered domestic since you go through US customs/immigration in YYZ. You have 1 hour 12 minutes, technically 3 minutes under. But you will "probably" be OK. Famous last words!

DCTJFK-DI*AAAZ
MINIMUM CONNECT TIME TABLE JFK
STANDARD TIMES
DOM TO DOM 1:00 DOM TO INTL 1:15
INTL TO DOM 1:45 INTL TO INTL 2:00

There are a few exceptions to the above but they don't affect the flight numbers you posted.

John

DL 5108 YYZ-JFK 2:30pm-4:10pm
AZ 605 JFK-MXP 6:00pm-7:50am

Valid. 1 hr 15 needed and you have 1 hr 50. YYZ-JFK is considered domestic since you go through customs/immigration in YYZ.

DCTJFK-DI*DLAZ
MINIMUM CONNECT TIME TABLE JFK
STANDARD TIMES
DOM TO DOM 1:00 DOM TO INTL 1:15
INTL TO DOM 1:45 INTL TO INTL 2:00

John

I can go to any AZ counter in any US airport and they would be able to make changes in my reservation, and print new tickets? Even if I do not depart from that airport. Is this correct?

I hope you have time to correct your typo. Or else we missed a similar fare three years ago :D

Oh well, at least the second paragraph lists the date of the purchase correctly.

Do you have an opinion on the likely outcome?

Customer Service Department
Alitalia Airlines
350 Fifth Avenue - Suite 3700
New York, NY 10118
FAX: 212-903-3568

Sirs:

I am writing to you on the recommendation of Ms. Rossella Pettonati, supervisor of the Alitalia reservations call center in Palermo, to request reinstatement of the completed purchase of air travel I made from Alitalia on April 5, 2003. Alitalia canceled my purchase sometime in the 24 hours after I made the purchase. The itinerary is for Toronto, Canada to Larnaca, Cyprus on September 29, 2006. The record locator is *omitted from this posting*

... It seems evident to me that hundreds of other passengers who made similar purchases were notified of cancellations and reinstatements of their purchases. Many made their purchases hours after mine. The only difference that may distinguish their circumstances from mine was that I purchased directly from Alitalia.

...


You may be one of the very few that booked this Misfare on Alitalia and unfortunately you may be out of luck. I was on a conference call with AZ and CT last night and the CSR told me that those tickets booked on their site will NOT be re-instated. She specifically mentioned this situation versus those booked on OB, CT and TC. The AlItalia site was desgned NOT to allow such a booking/resv ( according to CSR) while the other travel sites do. Did/has AZ sent you a ticket yet ?

The only sure thing at this point is if you have a physical ticket "in hand" it will be honored (since it is a contract). Logical tickets dont count.

I can go to any AZ counter in any US airport and they would be able to make changes in my reservation, and print new tickets? Even if I do not depart from that airport. Is this correct?

Yes, you can do that as long as your ticket numbers are AZ ticket numbers (i.e, starting with 055).

You may be one of the very few that booked this Misfare on Alitalia and unfortunately you may be out of luck. I was on a conference call with AZ and CT last night and the CSR told me that those tickets booked on their site will NOT be re-instated. She specifically mentioned this situation versus those booked on OB, CT and TC. The AlItalia site was desgned NOT to allow such a booking/resv ( according to CSR) while the other travel sites do. Did/has AZ sent you a ticket yet ?

The only sure thing at this point is if you have a physical ticket "in hand" it will be honored (since it is a contract). Logical tickets dont count.

Sorry to show my ignorance (once again!), but what is a "logical ticket?"

Oh well, at least the second paragraph lists the date of the purchase correctly.

Do you have an opinion on the likely outcome?

You sure documented your case very clearly. My initial reaction is that they will deny you. But if you push hard enough, you might just get them to cave in. Honestly, with all their dealings this week with the online agencies' bookings they cancelled and needed to reinstate, I am not sure how much time they will spend on your case.

If you don't hear from them in a week, I would resend it certified mail, return receipt requested (costs about $5-$8). Write "SECOND REQUEST" across the top of the letter. Keep the copies and the green certified receipt postcard in a safe place. Just keep pressing them until you get a response. Good luck and keep us posted how it turns out.

John

Sorry to show my ignorance (once again!), but what is a "logical ticket?"

I think that was a reference commenting about AZ not honoring bookings made via AZ directly. Booking through AZ -- i.e., a "logical ticket" for purposes of honoring the booking -- seems to be resulting in AZ denying travel.

I think the frame of reference is:

An AZ ticket booked directly with AZ = "logical ticket to honor"
An AZ ticket booked via other channels = less "logical ticket to honor"

I think that was a reference commenting about AZ not honoring bookings made via AZ directly. Book through AZ -- i.e., a "logical ticket" for purposes of honoring the booking -- seems to be resulting in AZ denying travel.

Thanks, GUWonder. I didn't know if it was a special term of art. :o

4 out of 5 Orbitz itins with tix #s arrived today.
1 out of 2 CT itins with tix #s arrived today.

Hmmm, maybe its the IT in me, but I read "logical ticket" to be a ticket that exists electronically only, not in hard form, ala a logical system versus a paper system.

But, what do I know anyway ...

Yes, with AZ ticket numbers that is possible.
Ok, this weekend I'll be going to IAD or EWR, and I'm going to ask AZ to do this for me please let me know if I am going to do something wrong:

- print new tickets as the tickets I received from Orbitz don't match the reinstated itinerary

- at the same time I will try to add a stopover - change LCA-MXP flight date to have more time in Milan
the tickets I have in hand show the issue date 05APR06 and the fare code DRTCA9, on that date this fare code allowed stopovers and date changes without repricing. correct me if i'm wrong please. I'm going to print the original DRTCA9 fare rules, and what are they gonna say to that?

One thing which worries me is that when I spoke with AZ over the phone the agent said that I should speak with my travel agent regarding all matters. They said they cannot do changes or anything else because "it's paper tickets and we don't know fare rules - speak with your travel agent"

Orbitz says that I should speak with AZ regarding all matters because the changes AZ made during reinstatement did not update in the Orbitz system and now they cannot do anything for me: cannot print the tickets with the correct itin because they don't have it in their system

Which GDS does Alitalia use? I know that orbitz uses worldspan.

(IE -to check my Alitalia PNR)

I might have created a full time job for myself :)

From what Apollo shows, the minimumis 1 hr 15 minutes for domestic to international. YYZ-JFK is considered domestic since you go through US customs/immigration in YYZ. You have 1 hour 12 minutes, technically 3 minutes under. But you will "probably" be OK. Famous last words!

DCTJFK-DI*AAAZ
MINIMUM CONNECT TIME TABLE JFK
STANDARD TIMES
DOM TO DOM 1:00 DOM TO INTL 1:15
INTL TO DOM 1:45 INTL TO INTL 2:00

There are a few exceptions to the above but they don't affect the flight numbers you posted.

.

John
Thank-you fti, that's what AA told me when they said it was legal. They also told me that if I wanted to switch to the earlier flight I would have to pay for the change as it was considered voluntary

Sorry to show my ignorance (once again!), but what is a "logical ticket?"


Logical tickets

1) Bought ticket -> CC charged -> yes/no PNR -> no Tracking number -> no paper ticket

2) Bought ticket -> CC charged -> yes/no PNR -> yes Tracking number -> no paper ticket

3) Bought ticket -> CC charged -> have PNR -> cancelled segment -> no paper ticket

4) Bought ticket -> CC charged -> any combination PNR, cancelled segment, partial reservations -> no paper ticket

(Do you see a pattern yet ?)


Physical tickets

1) Bought ticket -> CC charged -> no/yes PNR -> no/yes Tracking number -> Yes paper ticket delivered

Hope thiis helps

Valid. 1 hr 15 needed and you have 1 hr 50. YYZ-JFK is considered domestic since you go through customs/immigration in YYZ.

DCTJFK-DI*DLAZ
MINIMUM CONNECT TIME TABLE JFK
STANDARD TIMES
DOM TO DOM 1:00 DOM TO INTL 1:15
INTL TO DOM 1:45 INTL TO INTL 2:00

John


Thanks John, I appreciate the information.

Thank-you fti, that's what AA told me when they said it was legal. They also told me that if I wanted to switch to the earlier flight I would have to pay for the change as it was considered voluntary

Did you try to change seats or anything after AZ agreed it was a valid connection?

Received mine this afternoon. Its well.....pretty!!! Not even worried about the MCT at JFK 10 min shy of 2hrs. Now once this gets reinstated i'll see about extending my return stay in FCO to just under 24-hrs (to keep it at a connection instead of stopover) and then connect thru EWR-ATL-YYZ instead of BOS-ATL-YYZ to get the 777. Fun fun fun!!!

Did you try to change seats or anything after AZ agreed it was a valid connection?

Once I told AZ that AA verified that it was a legal connection the agent just said "OK then" and proceeded to give me seat assignments for both of my AZ flights. I should perhaps call back and see if they are really there or if she was just placating me.

Once I told AZ that AA verified that it was a legal connection the agent just said "OK then" and proceeded to give me seat assignments for both of my AZ flights. I should perhaps call back and see if they are really there or if she was just placating me.

I've been fortunate enough that I've never had an AZ rep say they will do something and then fail to do it. If they didn't want to do something for me, they simply told me that they won't/can't do it (whether they could or not).

I am sure you can change to an earlier flight, however the tickets (at least mine) are marked non-endorsable, so you better make sure that there is an earlier flight with the airline you're scheduled to fly with.

Thanks, it looks like Air Canada has two earlier flights. So I guess wait until the first mess is sorted out, hope they don't cancel due to MCT issues, then call to get switched to the earlier flight in a few weeks? Thanks!

Thanks, it looks like Air Canada has two earlier flights. So I guess wait until the first mess is sorted out, hope they don't cancel due to MCT issues, then call to get switched to the earlier flight in a few weeks? Thanks!

Yep, you should be fine that way.

4 out of 5 Orbitz itins with tix #s arrived today.
1 out of 2 CT itins with tix #s arrived today.

5 out of 5 paper tix w/ Orbitz
2 out of 2 paper tix w/ CT

Tomorrow is 'Reinstatement Day' ......and Passover!

Believe me you will not have fun if you try to do this ... routing change = reprice

... then connect thru EWR-ATL-YYZ instead of BOS-ATL-YYZ to get the 777. Fun fun fun!!!

So I'm trying to change the dates around with Travelocity.ca and the initial e-mail shows me the "updated" fare rules. So I e-mail them the PDF that was up here of the original fare rules. Here's there reply:

Dear Travelocity.ca Member:

Thank you for your reply. I have looked at the attachment you have included with your reply, and unfortunately you have provided rules displayed from a different travel site, www.expertflyer.com is not an affiliate of www.travelocity.ca. Please email us the rules displayed to you from www.travelocity.ca at the time of booking as you have indicated, and we will gladly look into them for you. As for your reservation the rules displayed below stand as travelocity.ca does not control the fare rules, they are provided to travelocity.ca from the airlines directly.

If you have any other questions or concerns please do not hesitate to contact our customer care center toll free at 1-877-282-2925.

Travelocity.ca Customer Care
Dana
www.travelocity.ca



Does anyone have a saved file of the original fare rules for Travelocity.ca? Or even Travelocity.com??? Thanks. And they still are telling me that they are "working with the airline". What a bunch of bull.

I'm putting this in a separate post so it doesn't get lost in the shuffle.

So my other tix are through CT. They reinstated me and such (call 888-378-9638 if you want the same), but now I'm having trouble getting them to change dates (wanting to extend the trip and push it out a little farther from the holidays). A call to AZ yields similar results. Won't be near an AZ ticket office until June. Rez are for Jan 07. Any suggestions?

So I'm trying to change the dates around with Travelocity.ca and the initial e-mail shows me the "updated" fare rules. So I e-mail them the PDF that was up here of the original fare rules. Here's there reply:



Does anyone have a saved file of the original fare rules for Travelocity.ca? Or even Travelocity.com??? Thanks. And they still are telling me that they are "working with the airline". What a bunch of bull.


Or ones from Orbitz as well?

C'mon, I hope someone did from Orbitz

The best practices going forward should include downloading and posting the fare rules as indicated on each site named in a thread and used for bookings. It's too bad that it comes to this too often. :(

I thought someone said that the fare rule history is stored and can be accessed. Did you ask them to try that?

I thought someone said that the fare rule history is stored and can be accessed. Did you ask them to try that?

It doesn't seem to make much of a difference as this is the original e-mail response:

Dear Travelocity.ca Member:

Thank you for writing Travelocity.ca. We have looked into your
reservation xxxxxx for the rules of your fare. Please see below for a
copy of the ALITALIA rules for the ticket you purchased:

************************************************** **********************
**************************************
FROM-YTO TO-LCA CARRIER-AZ TRAVEL-xx/xx/xx RULE 4026-IPRAI
FARE BASIS-DRTCA9 RT-BUSINESS RESTRICTED NORMAL FARE

BUSINESS RESTRICTED/NONEND

01 BK CODE - D -
02 PENALTY - CANCELLATIONS ANY TIME TICKET IS
NON-REFUNDABLE. CHANGES ANY TIME CHANGES NOT
PERMITTED IN CASE OF REISSUE /REVALIDATION.
03 REROUTE - SEE PENALTY.
11 STOPOVERS - NO ENROUTE STOPOVERS ARE PERMITTED. A
STOPOVER OCCURS WHEN THE PASSENGER DOES NOT DEPART AN
INTERMEDIATE POINT WITHIN 24 HOURS.
19 REFUNDS - SEE PENALTY.

************************************************** **********************
**************************************

Unfortunately the tickets you have purchased are non refundable non
changeable tickets.

Your ALITALIA locator number is xxxxxx.

Travelocity.ca will contact you once we have confirmation from our
management and ALITALIA regarding your tickets.

Travelocity.ca Customer Care
Dana
www.travelocity.ca


So it looks like I and all those who booked on TLC are SOL unless someone has a saved copy of the original fare rules from TLC. Haven't tried this routine yet with CT, but I expect they'll probably spit back the same response. The previous post you are referring to (which was by RChavez IIRC) mentioned the Worldspan system, which is what Orbitz uses. TLC uses Sabre, and are pretty much the same company.

The best practices going forward should include downloading and posting the fare rules as indicated on each site named in a thread and used for bookings. It's too bad that it comes to this too often. :(


You are absolutely right. Thing is, when you're in the moment and trying to get something booked, you're not too apt to think to save a copy of the fare rules. Of course, the next time something like this happens, I will make sure to remember to save the fare rules, but this was my first time dealing with a "mistake" fare.

http://jph.bytestacker.com/DCRTCA9.pdf

You are absolutely right. Thing is, when you're in the moment and trying to get something booked, you're not too apt to think to save a copy of the fare rules. Of course, the next time something like this happens, I will make sure to remember to save the fare rules, but this was my first time dealing with a "mistake" fare.

Normally you don't need to and you absolutely shouldn't have to....but appears that there is something rotten in Italy... as I said before--trying to change the fare rules after ticketing is crooked :mad:

I want to change dates...but I'm able to travel on all the dates I booked if I have to... I'm indeed lucky. I'll tell you what...I just assume fall right over now than not fly these flights if AZ is going to be like this...with respect to honoring the fare rules when we purchased these.

Quite frankly they added restrictions to honoring what they should honor anyways. They come up with all these added restrictions while at the same time making it non-refundable.

What is particularly bad is that there is still no communication about the situation from orbitz. This is particularly maddening. One shouldn't have to monitor things on FT. You buy a ticket, it arrives---you should be able to assume that 'all is well'--unless your travel agency (in my case orbitz) notifies you otherwise. You shouldn't have to call or chase them down or anything remotely like this.

http://jph.bytestacker.com/DCRTCA9.pdf

Unfortunately, those are the rules as displayed on EF. The other user said that travelocity did not accept those rules, and said only a screen shot of the original travelocity rules would be accepted.

Unfortunately, those are the rules as displayed on EF. The other user said that travelocity did not accept those rules, and said only a screen shot of the original travelocity rules would be accepted.


This is indeed correct. I don't even know what to do about CT as I can't even pull up the fare rules from my current valid itin.

So I'm trying to change the dates around with Travelocity.ca and the initial e-mail shows me the "updated" fare rules.

Does anyone have a saved file of the original fare rules for Travelocity.ca? Or even Travelocity.com??? Thanks. And they still are telling me that they are "working with the airline". What a bunch of bull.

Are you talking about the original DRTCA9? I have a copy of the Travelocity.com version (which I assume is the same as the .ca version). If that's what you're looking for I'll PM it to you or post it here if there's demand.

Ditto on the bull. You've gotten farther than I have with Travelocity.com. As of today they had a copy of the AZ cancelled itin on their website, and when pushed on the issue tried to guilt us into rebooking in coach for the original $33 fare ("Sir, I see that you only paid about $400 for these tickets; they're worth $1600"). And of course, they wanted the originals back. By the last time I heard from them for the day they were taking our case to "the highest power" (or a "higher power," don't remember now) but hadn't resolved anything. Now we've been told to call back in 24 hours. :rolleyes:

Are you talking about the original DRTCA9? I have a copy of the Travelocity.com version (which I assume is the same as the .ca version). If that's what you're looking for I'll PM it to you or post it here if there's demand.

I'm sure folks would appreciate you posting that. And if anyone has the CT original rules, that would be fantastic--I'm not able to pull them up in "My Trips" either.

If anyone has the original orbitz fare rules....I'm sure a lot would appreciate if that were posted.

........ for the life of me can't figure out how to check the PNR on the Alitalia website.

If you have a MilleMiglia number, log in to it. If not, sign up for one, it is free. Then log in. After you are logged in, on the right hand side, there a s link called "your reservation". Click that, then you can enter your PNR.


Having said that, I received my tickets today (from Orbitz), and when I went to put the PNR in on Alitalia's website, it was not found. :confused:

If you have a MilleMiglia number, log in to it. If not, sign up for one, it is free. Then log in. After you are logged in, on the right hand side, there a s link called "your reservation". Click that, then you can enter your PNR.


Having said that, I received my tickets today (from Orbitz), and when I went to put the PNR in on Alitalia's website, it was not found. :confused:


It's an IT issue. Nobody can pull up their itins through the AZ website. You have to call them if you want to find out if your itin has been reinstated.

As only one of my 3 tickets was reinstated on orbitz.com, I called AZ reservations in Germany yesterday. They said that the flights of the 2 tickets were cancelled except the AA JFK-YYZ legs. As they don´t know if and how they could reinstate the cancelled flights they will forward it to their headoffice and will call me back on Wednesday.
This morning I saw ALL 3 FLIGHTS confirmed :) on mytripandmore.com as in my original reservation and all legs are still in business. Only the seat eservation is missing. Will do this later by phone with AZ reservation.
But on orbitz.com it is still not reinstated.

Is that a CHANGE to what you saw on mytripandmore?

There were some reports that mytripandmore was just displaying what was originally booked, that when Alitalia cancelled flights those changes weren't reflected at mytripandmore, so you couldn't rely on what you found there.

I don't pass that along as dispositive, but it certainly suggests you should check w/ Alitalia directly.

Here's a .pdf of the original fare rules from Orbitz:
http://host231.ipowerweb.com/~garyands/gleff/YYZ-LCA_DRTCA9.pdf

Here's a .pdf of the original fare rules from Orbitz:
http://host231.ipowerweb.com/~garyands/gleff/YYZ-LCA_DRTCA9.pdf

Thanks! You made my day! :)

I would be a bit wary of making the actual changes at the ticket counter - IMHO, you're better off getting a CSR to make the changes and then taking the ticket to the ATO for an even exchange to the new dates.

why?

Here's a .pdf of the original fare rules from Orbitz:
http://host231.ipowerweb.com/~garyands/gleff/YYZ-LCA_DRTCA9.pdf

you da man!

:)

Here's a .pdf of the original fare rules from Orbitz:
http://host231.ipowerweb.com/~garyands/gleff/YYZ-LCA_DRTCA9.pdf
Merci beaucoup; many thanks; muchos gracias...!!

why?

Do a search for posts in this thread by HeathrowGuy. He answered this more than once about 4-5 pages back.

Got off the phone with AZ CSR not too long ago, and despite TLC telling me that they were still "in negotiations" with AZ, was told by AZ that my itin had been reinstated. So don't listen to the TLC jive. But do e-mail them for your AZ locator number. They're going to have to honor the tickets as is. Whether or not they'll honor original fare rules re: date changes is another matter.

IF ANYONE HAS THE ORIGINAL FARE RULES FOR CT OR TLC AS AN HTML OR PDF FILE, PLEASE POST

Got off the phone with AZ CSR not too long ago, and despite TLC telling me that they were still "in negotiations" with AZ, was told by AZ that my itin had been reinstated.CoolW, how many CSRs at TLC actually mentioned that they were negotiating with AZ? So far all of the 20 that I've talked to have tried to act like they have no clue what's going on.

IF ANYONE HAS THE ORIGINAL FARE RULES FOR CT OR TLC AS AN HTML OR PDF FILE, PLEASE POST

These are the rules I saved when making my Travelocity reservation:

Fare details for DRTCA9
BUSINESS RESTRICTED NORMAL FARE FARE
BK CODE
D -
PENALTY
CANCELLATIONS ANY TIME CANCELLATIONS PERMITTED FOR
CANCEL/NO-SHOW/REFUND. CHANGES ANY TIME CHANGES PERMITTED FOR
REISSUE/REVALIDATION.
SEASONS
NO SEASON RESTRICTIONS APPLY.
BLACKOUTS
NO BLACKOUT RESTRICTIONS APPLY.
FLT APPL
NO FLIGHT RESTRICTIONS APPLY.
STOPOVERS
UNLIMITED STOPOVERS PERMITTED. A STOPOVER OCCURS WHEN THE PASSENGER
DOES NOT DEPART AN INTERMEDIATE POINT WITHIN 24 HOURS.
TICKET RESTRICTIONS
TICKETS MAY BE ISSUED: BY PTA AND SATISFIES TICKETING REQUIREMENTS
NOTE: EXTENSION OF TICKET VALIDITY FOR MEDICAL REASONS IS NOT
PERMITTED UNDER GUIDELINES STATED IN RULE 65/D/. ---- IN E-TICKET
ELIGIBLE MARKETS A SERVICE CHARGE WILL BE ASSESSED FOR THE ISSUANCE OF
PAPER TICKETS.
DISCOUNTS
100 PCT OF THE ADT FARE IS CHARGED FOR A UNN PSGR 5 THRU 13 YRS OF
AGE. PSGR MAY BE UNACCOMPANIED. - - - - 67 PCT OF THE ADT FARE IS
CHARGED FOR A CNN PSGR 2 THRU 11 YRS OF AGE. CNN PSGR MUST BE
ACCOMPANIED ON ALL SGMTS BY AN ADT PSGR TRAVELING IN THE SAME
COMPARTMENT. - - - - 10 PCT OF THE ADT FARE IS CHARGED FOR AN INF PSGR
UNDER 2 YRS OF AGE NOT OCCUPYING A SEAT. INF PSGR MUST BE ACCOMPANIED
ON ALL SGMTS BY AN ADT PSGR TRAVELING IN THE SAME COMPARTMENT. ***
NOTE - UNACCOMPANIED MINORS UNDER 5 YEARS OF AGE WILL NOT BE ACCEPTED
BY CARRIER. TOUR CONDUCTOR/ SALES AGENT AND OTHER DISCOUNTS DO NOT
APPLY.
REROUTE
SEE PENALTY.
TRANSFERS
8 TRANSFERS PERMITTED, 4 IN EACH DIRECTION. -1 AT DEPARTURE FROM
AND/OR ARRIVAL AT GATEWAY IN NORTH AMERICA. -1 ONLINE IN EACH
DIRECTION IN NORTH AMERICA. -2 ONLINE IN EACH DIRECTION IN AREA
2-EUROPE, AFRICA, MIDDLE EAST/AREA 3-ASIA AND SOUTHWEST PACIFIC.
COMBINATIONS
CARRIER / RULE / FARE CIRCLE OPEN ROUND BASIS TRIP JAW TRIP SAME /
SAME / SAME C C C SAME / SAME / DIFF C C C SAME / DIFF / SAME C C C
SAME / DIFF / DIFF C C C DIFF / SAME / SAME N N N DIFF / SAME / DIFF N
N N DIFF / DIFF / SAME N N N DIFF / DIFF / DIFF N N N Y / PERMITTED N
/ NOT PERMITTED - / DOES NOT APPLY C / SEE TEXT FOR CONDITIONS
CONDITIONS APPLICABLE TO ROUND TRIP/CIRCLE TRIP/SINGLE OPEN JAW -
-TRAVEL MUST BE ENTIRELY VIA AZ OR AS PERMITTED IN THE ROUTING. -MAY
BE COMBINED WITH ANY ONE WAY/ROUND TRIP FARE GOVERNED BY ANY RULE IN
ANY TARIFF PROVIDED TRAVEL WITHIN CANADA IS VIA AC. -MAY BE COMBINED
WITH ANY ONE WAY/ROUND TRIP FARE GOVERNED BY ANY RULE IN IPRA VIA AZ.
-MAY BE COMBINED WITH ANY ONE WAY/ROUND TRIP FARE GOVERNED BY ANY RULE
IN IPRA VIA AZ. FURTHER RESTRICTIONS -MAY BE COMBINED WITH ANY ONE
WAY/ROUND TRIP FARE OF THE SAME FARE TYPE GOVERNED BY ANY RULE IN
IPRAI VIA AZ. -MOST RESTRICTIVE CONDITIONS APPLY. ADDITIONAL
CONDITIONS APPLY ROUND TRIP - -PERMITTED. -MAY NOT BE USED IN AROUND
THE WORLD FARE CONSTRUCTION. CIRCLE TRIP - -PERMITTED. -MAY NOT BE
USED IN AROUND THE WORLD FARE CONSTRUCTION. OPEN JAW - -SINGLE OPEN
JAW PERMITTED AT EITHER ORIGIN OR DESTINATION. NOTE: WHERE RULE
CONDITIONS DIFFER THE MORE RESTRICTIVE WILL APPLY TO THE ENTIRE
JOURNEY. END-ON-END - -PERMITTED WITH ALL FARES. -CONDITIONS APPLY TO
ALL FARE COMPONENTS OF THE JOURNEY. -TRAVEL MUST BE VIA THE FARE
COMBINATION POINT.
OPEN RTN
NOT ALLOWED.
REFUNDS
SEE PENALTY.
CO-TERMINALS
NOT APPLICABLE.
INTL CONST
MAY BE COMBINED WITH APPLICABLE ARBITRARIES.
MISC
NOTE - RESERVATIONS FOR THE ENTIRE JOURNEY MUST BE CONFIRMED IN ONE
TRANSACTION AT ANY TIME PRIOR TO COMMENCEMENT OF TRAVEL. NOTE -
TICKETS MUST SHOW BY THE USE OF AN INSERT OR STICKER THAT TRAVEL IS AT
A SPECIAL FARE AND SUBJECT TO SPECIAL CONDITIONS. THIS FARE MAY NOT BE
USED TO CALCULATE A DIFFERENTIAL.

IF ANYONE HAS THE ORIGINAL FARE RULES FOR CT OR TLC AS AN HTML OR PDF FILE, PLEASE POST


Seconded! ^ (travelocity.ca)

Just saw above!! Thanks!!


On reading the rules, I now know why my tickets were never cancelled etc... I already have stopovers in MXP for 6 weeks, and then on the return from LCA a stopover of 2 weeks, therefore the "new" rules would have been impossible for my ticket!! Interesting!! :)

Did anyone save a copy of the rules from Cheaptickets when they made the reservation? Please post if you did.

Seconded! ^ (travelocity.ca)

Just saw above!! Thanks!!


On reading the rules, I now know why my tickets were never cancelled etc... I already have stopovers in MXP for 6 weeks, and then on the return from LCA a stopover of 2 weeks, therefore the "new" rules would have been impossible for my ticket!! Interesting!! :)

That's weird, because both my TLC and CT trips have stopovers of over 24 hours, but the CT trips was cancelled whereas the TLC wasn't. Wonder what the explaination for that is.

CoolW, how many CSRs at TLC actually mentioned that they were negotiating with AZ? So far all of the 20 that I've talked to have tried to act like they have no clue what's going on.

Every single one. But I bought through the Canadian affiliate, so I've been dealing with their CSRs.

That's weird, because both my TLC and CT trips have stopovers of over 24 hours, but the CT trips was cancelled whereas the TLC wasn't. Wonder what the explaination for that is.

Did you build your trip segment by segment or were you just given the flights that happened to have stopovers to the next day which are more than 24 hours?

Did you build your trip segment by segment or were you just given the flights that happened to have stopovers to the next day which are more than 24 hours?

I can't really remember, but I did put in the stopover intentionally for both. The LCA-MXP flight is on the 16th of Sept and the MXP-YYZ flight is on the 18th (TLC). The LCA-MXP in my Jan trip connects through Rome, but I have 4 days in between that flight and the MXP-YYZ flight (CT).

:eek: The UPS guy came by our house today and said we had requested a pickup of the tickets we received last Thursday... I wonder if CT was trying to recall them.

:eek: The UPS guy came by our house today and said we had requested a pickup of the tickets we received last Thursday... I wonder if CT was trying to recall them.

Why didn't you tell them to come back tomorrow, so you could send your box of bricks back to them? (Think Charlie Brown) :)

Does anyone with an advanced knowledge of the airline biz know if this part means that the date can be changed without forcing a reprice?

TICKETS MUST SHOW BY THE USE OF AN INSERT OR STICKER THAT TRAVEL IS AT
A SPECIAL FARE AND SUBJECT TO SPECIAL CONDITIONS. THIS FARE MAY NOT BE
USED TO CALCULATE A DIFFERENTIAL.

That last sentence seems to be saying that they can't reprice the ticket if there is a change made, but I'm not sure. Thanks.

Got off the phone with AZ CSR not too long ago, and despite TLC telling me that they were still "in negotiations" with AZ, was told by AZ that my itin had been reinstated. So don't listen to the TLC jive. But do e-mail them for your AZ locator number. They're going to have to honor the tickets as is. Whether or not they'll honor original fare rules re: date changes is another matter.

IF ANYONE HAS THE ORIGINAL FARE RULES FOR CT OR TLC AS AN HTML OR PDF FILE, PLEASE POST

This might not be applicable to this situation, but it was applicable to previous situations I've had with AZ:

The Orbitz-issued tickets included an Alitalia record locator in the email they sent out at time of booking/ticketing. That initial AZ record locator seems to be a rather persistent bugger when it comes to AZ tickets/ticket receipts and seems to frequently be referred to even when new bookings (i.e., new record locators) are created. Just an FYI.

Holy crap. I just tried calling the Travelocity.ca call center, and it gave me a message that it had been "evacuated due to emergency"! I wonder if they have my phone number in their records and are just not wanting to pick up? :eek:

This might not be applicable to this situation, but it was applicable to previous situations I've had with AZ:

The Orbitz-issued tickets included an Alitalia record locator in the email they sent out at time of booking/ticketing. That initial AZ record locator seems to be a rather persistent bugger when it comes to AZ tickets/ticket receipts and seems to frequently be referred to even when new bookings (i.e., new record locators) are created. Just an FYI.

I'm not sure I understand what you're saying. Are you saying that the record locator TLC sent me and that I confirmed with AZ doesn't nec. mean my itin has been re-instated?

I'm not sure I understand what you're saying. Are you saying that the record locator TLC sent me and that I confirmed with AZ doesn't nec. mean my itin has been re-instated?

No, and what I said is nothing to worry about. :) What I am saying is that the ultimate item that matters is what the AZ record indicates -- and the original AZ record locator may pop back up but is not in and of itself anything to worry about as long as AZ tells you that your flight times/dates are as you expect.

That said, I have a feeling -- based on past experience -- that on the day of departure AZ staff at YYZ are going to be fixing a few issues for a minority of those passengers traveling on these tickets. So it might be worthwhile to not only validate with AZ over the phone your ticket itinerary but also to give yourself 10 extra minutes for check-in at YYZ if the hyper-cautious type.

Would Alitalia staff at an airport office be able to change the ticket? Or do I have to send it to CT?

The fare rules in my case were never available from CT. When pressing the links to these rules – a pop-up would appear saying that they were not available.

I would advise everybody with a CT booking to take a printout of the fare rules posted by gleff on post #3594. (Orbitz & Ct are owned by the same company)

In case anybody needs to do a search later:
Cheaptickets fare rules
CT fare rules
Orbitz fare rules

Would Alitalia staff at an airport office be able to change the ticket? Or do I have to send it to CT?

AZ staff at an ATO can change the ticket. (Their willingness to do as you wish may be a case of YMMV, but they can do it too.) However, when I do a change with a travel agent I generally have the travel agency reissue the ticket if possible.

By the way – many people have been mentioning things like “if it isn’t done by Friday” or “I will go to AZ’s offices this weekend”

It’s Easter!!!

Arguably the most important holiday of the year for the majority of Italians.

Please cut AZ some slack and don’t expect too much to get done between now and the 24th April. Many of the REAL decision makers will have gone or be preparing to go on holiday around this time.

The fare rules in my case were never available from CT. When pressing the links to these rules – a pop-up would appear saying that they were not available.

I would advise everybody with a CT booking to take a printout of the fare rules posted by gleff on post #3594. (Orbitz & Ct are owned by the same company)

In case anybody needs to do a search later:
Cheaptickets fare rules
CT fare rules
Orbitz fare rules

I have a screengrab of the original CT farerules. They have the same wording as the Orbitz farerules regarding Penalties and Stopovers -- namely:

Cancellations: Any time cancellations permitted for cancel/no-show/refund
Changes: Permitted for reissue/revalidation
Unlimited Free Stopovers Permitted

By the way – many people have been mentioning things like “if it isn’t done by Friday” or “I will go to AZ’s offices this weekend”

It’s Easter!!!

Arguably the most important holiday of the year for the majority of Italians.

Please cut AZ some slack and don’t expect too much to get between now and the 24th April. Many of the REAL decision makers will have gone or be preparing to go on holiday around this time.

19 days between ticketing and resolution? :eek:

I will give it a try tomorrow as I will be at an airport served by AZ anyway...
Will report the result later.

19 days between ticketing and resolution? :eek:

It's the same in the UK should you be foolish enough to try and get something resolved just over a week before Christmas.

Ah Europe... where Holidays are paid days :)

I have a screengrab of the original CT farerules. They have the same wording as the Orbitz farerules regarding Penalties and Stopovers -- namely:

Cancellations: Any time cancellations permitted for cancel/no-show/refund
Changes: Permitted for reissue/revalidation
Unlimited Free Stopovers Permitted

You want to post it as an attachment, for the sake of bolstering my/our case with CT in regards to changability?

Is that a CHANGE to what you saw on mytripandmore?

There were some reports that mytripandmore was just displaying what was originally booked, that when Alitalia cancelled flights those changes weren't reflected at mytripandmore, so you couldn't rely on what you found there.

I don't pass that along as dispositive, but it certainly suggests you should check w/ Alitalia directly.


mytripandmore displayed only the one flight reinstated by Orbitz/AZ some days ago. The 2 other flights were not on display until this morning.

AZ staff at an ATO can change the ticket. (Their willingness to do as you wish may be a case of YMMV, but they can do it too.) However, when I do a change with a travel agent I generally have the travel agency reissue the ticket if possible.

But wouldn't reissuing result in a reprice? That's what I've been told several times by almost all the agencies, excepting Orbitz as I don't have a rez with them.

But wouldn't reissuing result in a reprice? That's what I've been told several times by almost all the agencies, excepting Orbitz as I don't have a rez with them.

If just a date change is done no reissue is required

But wouldn't reissuing result in a reprice? That's what I've been told several times by almost all the agencies, excepting Orbitz as I don't have a rez with them.

A date change generally shouldn't result in a repricing.

A date change generally shouldn't result in a repricing.
Even under the 'new' rules (that shouldn't apply) there's no restriction on day/date/time.

And the 'new' rules only say no changes when reissue is required.

Even under the 'new' rules (that shouldn't apply) there's no restriction on day/date/time.

And the 'new' rules only say no changes when reissue is required.

That's right.

However, when dealing with some Expedia rep or other online TA company rep, they might push for -- or even do -- a reprice anyway. :eek: Just something to beware of -- especially as (at least) one FT AZ customer agreed to a repricing when they shouldn't have (on the last AZ biz "special").

In my recent experiences with AZ, AZ reps almost never even started going down that path for mere date changes. :) However Expedia reps seemed to almost default for repricing. :(

Thankfully, Expedia isn't much involved here. :)

That's right.

However, when dealing with some Expedia rep or other online TA company rep, they might push for -- or even do -- a reprice anyway. :eek: Just something to beware of -- especially as (at least) one FT AZ customer agreed to a repricing when they shouldn't have (on the last AZ biz "special").

In my recent experiences with AZ, AZ reps almost never even started going down that path for mere date changes. :) However Expedia reps seemed to almost default for repricing. :(

Thankfully, Expedia isn't much involved here. :)

CT basically told me that a reprice would be nec., as did AZ, although that was only one CSR at AZ that I tried.

On another, somewhat unrelated note, has anyone noticed that the music is the same no matter when you call AZ? You'd think they'd have Vivaldi or something, but it's this same bland song on endless repeat. I suppose that's what hell is like. :cool:

And apparently, I'm the source of laughter and derision at the TLC.ca call center for shooting off like 5 e-mails about date changes. Particularly about the whole "how could I have booked a stopover if the rules say no stopovers" thing. They told me they have to wait for the head honcho to come in and then they can call AZ.

Particularly about the whole "how could I have booked a stopover if the rules say no stopovers" thing. They told me they have to wait for the head honcho to come in and then they can call AZ.
Bingo. When you booked the ticket, the rules allowed for stopovers. They need to look at the historical fare display, not the current rules for the fare basis you've booked.

If anyone is interested, I have obtained the AZ sales support phone number. Apparently it is only open at 9am EST. For those of you that want to take this upon yourself and stop relying on Orbitz (which i've considered myself..as this reinstatement mess is getting a bit silly).

Orbitz agent: Your ticket will be honored.
Me: OK, so when they get to my que what if biz is sold out, how will I be protected?
Orbitz: I don't know
Me: I need to speak to a supervisor
...same question posed to sup:
Sup: I don't know what they will protect you in if biz is sold out.
Me: I need you to call AZ and talk to sales support to get this reinstated.
Sup: OK
Conference call with AZ agent (not sales support)
Me: I need to have this res reinstated.
AZ: Only sales support can do that.
Me: OK will you call them for me?
AZ: They don't open until 9am EST and rebookings are being handled by FCO
Me: So your telling me the office in FCO doesn't open until 3pm Rome time?
AZ: Yes
Me: So what do they do the rest of the normal working day?
AZ: I don't know.
Me: OK so if biz is sold out by the time my PNR comes up in the que, will they overbook D-class and possibly the cabin in general?
AZ: I don't know.
Me: Are D-class seats currently available?
AZ: Yes
Me: OK i'm holding a ticket in my hand showing me ticketed on those flights. Will you book it for me?
AZ: No...only sales support will do that.
Me: Internally wondering if this trip and all this drama is even worth it.

Here's what I just fired off to Orbitz:

To Whom It May Concern:

With respect to my reservation (XXXXXXXX), I noticed that Alitalia has attempted to unilaterally change the rules of the ticket after purchase, without notice to me and with an absence of any additional consideration for the amended terms. Therefore, such changes made by Alitalia are not binding, and I fully expect the fare rules that were in effect at the time of my ticket purchase to be honored in full. In order to clarify any confusion, I have attached a copy of the fare rules in effect for my ticket at the time of purchase as an Adobe PDF attachment to this email.

Specifically, Alitalia tried to add fare rule language prohibiting date changes and stopovers. I note that the fare rules at time of ticket purchase specifically allow both date changes and stopovers free of charge, and, in the absence of any additional consideration by Alitalia for making such rule changes, the Alitalia fare rule changes are VOID under applicable contract laws and not binding upon any customers.

As I look forward to my August trip to Larnaca, I fully expect that neither Orbitz nor Alitalita will attempt to flout their contractual obligations, and will allow changes and stopovers on the ticket, if necessary or desired, under the terms agreed to at the time of purchase.


Regards,
HeathrowGuy

Here's what I just fired off to Orbitz:

To Whom It May Concern:

With respect to my reservation (XXXXXXXX), I noticed that Alitalia has attempted to unilaterally change the rules of the ticket after purchase, without notice to me and with an absence of any additional consideration for the amended terms. Therefore, such changes made by Alitalia are not binding, and I fully expect the fare rules that were in effect at the time of my ticket purchase to be honored in full. In order to clarify any confusion, I have attached a copy of the fare rules in effect for my ticket at the time of purchase as an Adobe PDF attachment to this email.

Specifically, Alitalia tried to add fare rule language prohibiting date changes and stopovers. I note that the fare rules at time of ticket purchase specifically allow both date changes and stopovers free of charge, and, in the absence of any additional consideration by Alitalia for making such rule changes, the Alitalia fare rule changes are VOID under applicable contract laws and not binding upon any customers.

As I look forward to my August trip to Larnaca, I fully expect that neither Orbitz nor Alitalita will attempt to flout their contractual obligations, and will allow changes and stopovers on the ticket, if necessary or desired, under the terms agreed to at the time of purchase.


Regards,
HeathrowGuy

If Orbitz is anything like CT, which I imagine they would, seeing as they're owned by the same company, they'll probably just tell you to call CS. That's the response I got sending an email along these lines TWICE to CT.

Here's what I just fired off to Orbitz:

To Whom It May Concern:

With respect to my reservation (XXXXXXXX), I noticed that Alitalia has attempted to unilaterally change the rules of the ticket after purchase, without notice to me and with an absence of any additional consideration for the amended terms. Therefore, such changes made by Alitalia are not binding, and I fully expect the fare rules that were in effect at the time of my ticket purchase to be honored in full. In order to clarify any confusion, I have attached a copy of the fare rules in effect for my ticket at the time of purchase as an Adobe PDF attachment to this email.

Specifically, Alitalia tried to add fare rule language prohibiting date changes and stopovers. I note that the fare rules at time of ticket purchase specifically allow both date changes and stopovers free of charge, and, in the absence of any additional consideration by Alitalia for making such rule changes, the Alitalia fare rule changes are VOID under applicable contract laws and not binding upon any customers.

As I look forward to my August trip to Larnaca, I fully expect that neither Orbitz nor Alitalita will attempt to flout their contractual obligations, and will allow changes and stopovers on the ticket, if necessary or desired, under the terms agreed to at the time of purchase.


Regards,
HeathrowGuy


Great e-mail! ^ Maybe I should send them an e-mail too....
I have my paper tix in hand......now do I need to call AZ or Orbitz or just wait for them to figure things out and call next week? My tixs show up on mytripandmore.com but on the orbitz website, it still shows as cancelled. If anyone gets their trip reinstated and know who to talk to and how to get it done without getting a major headache, please post the details or perhaps create a special thread ;)

Ok people - any idea where I stand - I am confused.

1) I purchased 1 RT ticket from CT and have been issued 055 Alitalia ticket numbers.
2) Reservation now missing Alitalia flights on CT
3) Tickets processed on CC
4) I have called CT twice and they say the tickets have been on hold awaiting release from AZ

The scary part was the guy said since I am leaving in October, AZ may not get to it till a month before. Is this correct? I ask coz I need to get a Visa for Cyprus and I cannot get issued without tickets. AND I am worried that D class availability will be gone by then.

Is there anything else I can do to get my tickets in the mail?

Here's what I just fired off to Orbitz:

(snip)

Regards,
HeathrowGuy

^
will be interesting to see if/how orbitz responds. I hope to make an attempt to add a stopover this weekend, so we'll see how it goes

Ok so regular reservations won't touch these? I'm to the point of just trying going to the airport. I mean at this point what do i have to lose?

^
will be interesting to see if/how orbitz responds. I hope to make an attempt to add a stopover this weekend, so we'll see how it goes

Again, I remind you that it is Easter this weekend :)

Just got off the phone with the exchange desk at CT where I got my itin reinstated. Argued quite heatedly with the CSR who claimed to have called AZ, said that the rules said I could change dates, but that doing so would trigger a reprice. I basically told her, BS, that's untrue, but she just kept on insisting it was. Told her to look up the historical fare rules. Said she couldn't. I said that the original fare basis code had the tickets priced at 39 CAD, but she said that AZ would be using the current "correct" rules for the purposes of repricing. I asked for a supe and she said she had spoken to them. Asked if there was anyone higher up and she said no. At that point, basically told her, "I will never be using CT for anything ever in the future" and at that point the conversation ended.

Any ideas as to where to go from here? I'm pretty much to the point where I want to make photocopies of the tickets as a record of proof, print out the original fare rules, and go to an ATO and have them change the tickets by affixing a revalidation sticker. Of course, being in SFO, I can't go to an ATO, because the nearest one is at ORD. Which means I have to wait until June when I go back to JFK. Which means the hostels/hotels I want to book will be full. Already tried the e-mail route, and that just had me call the effin CS line. :mad: I hate circles. Vectors are so much better.

AZ sales support

877.654.8259
Mon-Fri 9am-8pm

^
will be interesting to see if/how orbitz responds. I hope to make an attempt to add a stopover this weekend, so we'll see how it goes

Even if it wasn't Easter weekend, as LapLap mentioned, you wouldn't be able to get the right people to do that on a weekend. And good luck changing anything about your itin without them forcing a reprice.

Anyone who feels like sending a similar email to Orbitz can do so at the following address: customerservice@orbitz.com.

amended

AZ sales support

877.654.8259
Mon-Fri 9am-8pm


Don't call AZ sales support. They will only talk to TAs.

Here's a .pdf of the original fare rules from Orbitz:
http://host231.ipowerweb.com/~garyands/gleff/YYZ-LCA_DRTCA9.pdf

I also have a print of the rules from Orbitz, from the next day, April 6th, at 2:07 pm. At that time, the original rules were still there, unchanged. So they can't claim the rules changed prior to ticketing.

Anyone who feels like sending a similar email to Orbitz can do so at the following address: customerservice@orbitz.com.

Yeah um they never replied to me. 3 hours? Try it's been since last
Thursday.

Don't call AZ sales support. They will only talk to TAs.


Hmm will they only talk to selling travel agent? Or any travel agent?

AZ sales support

877.654.8259
Mon-Fri 9am-8pm
I called, got the same story as from CheapTickets and Orbitz -- there is a special department working on this, if you have tickets they will be honored, please wait a few days, maybe a few weeks.

I regret having made the call - AZ and the web travel agents have a process in place and us screaming at them/taking up their time over the phone is not going to help.

CT is an absolute lying bunch of jerks. I just completed my 4th call with them, trying to get my ticket reinstated. Now the story is that AZ isn't taking calls from CT or anyone else involved with this matter and that I have to sit tight and wait for AZ to "magically" reinstate my flights. They know they have been issued and will work to reinstate them. Apparently CT sent over a list of what has been issued and AZ is going through that list. Bull Droppings!

The CSR even refused to put me through to a supervisor. Ugh! How the hell do I actually get through to these people and have an informed conversation with someone so I can get my damn ticket reinstated. :mad:

CT is an absolute lying bunch of jerks. I just completed my 4th call with them, trying to get my ticket reinstated. Now the story is that AZ isn't taking calls from CT or anyone else involved with this matter and that I have to sit tight and wait for AZ to "magically" reinstate my flights. They know they have been issued and will work to reinstate them. Apparently CT sent over a list of what has been issued and AZ is going through that list. Bull Droppings!

The CSR even refused to put me through to a supervisor. Ugh! How the hell do I actually get through to these people and have an informed conversation with someone so I can get my damn ticket reinstated. :mad:
Where is CT lying?

The story you are relaying is exactly the one I have heard for three days, and is the same as the one others have reported. I think CT has been remarkably consistent: they have a special department, it is working on these, it will take some time, please wait.

No magic involved, just a process. CT and Orbitz pushed back on AZ and worked out a means for all of us to get the great fare we bargained for by using their sites. Why punish them for their good deeds by calling, and calling, and calling, and calling?

CT is an absolute lying bunch of jerks. I just completed my 4th call with them, trying to get my ticket reinstated. Now the story is that AZ isn't taking calls from CT or anyone else involved with this matter and that I have to sit tight and wait for AZ to "magically" reinstate my flights. They know they have been issued and will work to reinstate them. Apparently CT sent over a list of what has been issued and AZ is going through that list. Bull Droppings!

The CSR even refused to put me through to a supervisor. Ugh! How the hell do I actually get through to these people and have an informed conversation with someone so I can get my damn ticket reinstated. :mad:

Try calling 888-378-9638

Where is CT lying?

Everyday for the last 3 days I have tried to talk to CT and they have said we will reinstate the ticket for you, please hold while we transfer you to a supervisor. Then I get a supervisor on the line (international) and they say absolutely - let's get AZ on the line so we can do this right now.

After being on hold with CT, we get AZ on the line and as soon as they try to conference all 3 of us in the call, I get disconnected.

The story changed this morning aka they lied.

fyi I spoke with someone at AZ yesterday afternoon, he said to call CT have them conference in AZ and it will be done with all parties on the phone.

Just got off the phone with AZ rez. Was told by Palermo that they have no fare rules. ...??!! How can there be no fare rules? Then was told that I'd have to call back next week to wait for the Roma office to (apparently) make up fare rules. This seems to be a breach of contract, but I'm not a lawyer/law student nor am I a travel agent, so I can't make this determination.

Was told I was "lucky" to have the tickets honored at all. Not sure if they actually had a choice in the matter legally speaking, but I suppose that I am lucky to have gotten the fare.

But when I booked the ticket, I was under the impression, based on the fare rules at the time, that I could change the dates on the ticket. As I originally just planned these as MRs and not full blown vacations, and not looking into what it actually costs to get to YYZ, as I wanted to get some bookings in not knowing when the availability would end/fare would disappear, I just booked whatever dates I could get. For one of the bookings, I actually wouldn't be that upset if I couldn't change it, as it gives me almost a week in Italy. I am graduating in December, however, and wanted to use this as a springboard to travel around Europe for 2 or 3 weeks (at least) as a graduation present.

As for my other rez, I basically have two days in Italy and a night in Cyprus and that's it. On neither of these bookings did I have more than a night in Cyprus, which I would like to spend at least a day or two on one of the trips. At this point, if I can't change the latter rez, I might just ask for some sort of compensation, as it was done through TLC and they seem like they're going to have to do something about this "non-refundable" nonsense (considering I have a stopover when the rules they e-mailed said no stopovers allowed), as it would cost me too much money to get to YYZ to be worth it, even for the EQMs. I'm going to be Elite this year anyway, and that trip wouldn't push me far enough to reach gold, so there's no point in taking it. That's my rant. I feel better now.

If anyone gets their trip reinstated and know who to talk to and how to get it done without getting a major headache, please post the details or perhaps create a special thread ;)

I went through a brick and mortar TA, had my original flights cancelled by AZ, was rebooked the next day by my TA, have both tickets in hand and matching reservation, all D class.

I went through a brick and mortar TA, had my original flights cancelled by AZ, was rebooked the next day by my TA, have both tickets in hand and matching reservation, all D class.

Man, I wish I had gone through a small B + M travel agency. No lines would be fed to me over and over. Things would get done. Speaking of which, do we have any Licensed Travel Agents around to clarify this rule change stuff? It seems like most of what's been posted is heresay and speculation. I'd like to hear from a reputable source what exactly having tickets in hands means legally for AZ, who's responsible for making date changes, and if AZ can create and apply new rules. So any LTA's out there, please respond. I know there are some of you. Also, is it possible to take my tix to a B + M travel angency and have them handle, for a fee of course, any rule changes/date changes, or am I stuck with CT and TLC? Grazie mille.

- Andy

At this point, if I can't change the latter rez, I might just ask for some sort of compensation, as it was done through TLC and they seem like they're going to have to do something about this "non-refundable" nonsense....

Compensation???

For what? :confused:

Compensation???

For what? :confused:

Well, TLC has "The Travelocity Guarantee" that basically says that they'll honor the rez as booked. This should include fare rules. If they can't abide by the original fare rules, they have reneged on their guarantee. Hence, alternative arrangements would have to be made. If they were to give me some hotel stays or a travel voucher for airfare, I would probably be satisfied, if it was reasonable. I'm not expecting them to give me $3000 worth of goodies, but I want what at least this fare would cost in Y. It's not like they're a mom and pop operation and this isn't going to make them sell the farm. I don't feel guilty of getting as much out of this as I can because of that.

Man, I wish I had gone through a small B + M travel agency. No lines would be fed to me over and over. Things would get done. Speaking of which, do we have any Licensed Travel Agents around to clarify this rule change stuff? It seems like most of what's been posted is heresay and speculation. I'd like to hear from a reputable source what exactly having tickets in hands means legally for AZ, who's responsible for making date changes, and if AZ can create and apply new rules. So any LTA's out there, please respond. I know there are some of you. Also, is it possible to take my tix to a B + M travel angency and have them handle, for a fee of course, any rule changes/date changes, or am I stuck with CT and TLC? Grazie mille.

- Andy

Wow now I'm not licensed ouch. Remind me not to pay my errors and omission insurance next year. Anyway way. If you had gone to a traditional travel agency you wouldn't be going if you had tickets or not. Because any ticket that requires human intervention it's a totally different ballgame. We would get a debit memo because we are supposed to know if it's a reasonable fare. Now for tickets that there is no manual intervention this rule does not apply. And these are rules are coming directly out of IATA.

Where is CT lying?

The story you are relaying is exactly the one I have heard for three days, and is the same as the one others have reported. I think CT has been remarkably consistent: they have a special department, it is working on these, it will take some time, please wait.

No magic involved, just a process. CT and Orbitz pushed back on AZ and worked out a means for all of us to get the great fare we bargained for by using their sites. Why punish them for their good deeds by calling, and calling, and calling, and calling?


Not to get too technical or rehash old points, but this isn't exactly true: not all of us got the fare we bargained for by using their sites - many of us had confirmed flights, with seat assignments, etc., and had our reservations cancelled because of AZ and Orbitz's (incorrect, in my opinion) view that no bargain exists until you receive ticket numbers. :td:

Well, TLC has "The Travelocity Guarantee" that basically says that they'll honor the rez as booked.

I don't think there is anything in their small print that includes the fare rules, and you should be getting your rez 'as booked'.

Best of luck to you. If you delve further into their guarantee, you will find that their limit for damages is only $100.

All I’m saying is, hold back a little. You are getting far too worked up over this far too quickly.

Not to get too technical or rehash old points, but this isn't exactly true: not all of us got the fare we bargained for by using their sites - many of us had confirmed flights, with seat assignments, etc., and had our reservations cancelled because of AZ and Orbitz's (incorrect, in my opinion) view that no bargain exists until you receive ticket numbers. :td:

You can bash Orbitz and AZ all you want to on this. But you would have run into this problem from ANY TA or Airline. Fares are not guaranteed until ticketed.

To Whom It May Concern:

With respect to my reservation (PNR: XXXXXX), I noticed that Alitalia has attempted to unilaterally change the rules of the ticket after purchase, without notice and with an absence of any additional consideration for the amended terms. Therefore, such changes made by Alitalia are not binding, and I fully expect the fare rules that were in effect at the time of my ticket purchase to be honored in full. In order to clarify any confusion, I have attached a copy of the fare rules in effect for my ticket at the time of purchase as an Adobe PDF attachment to this email.

Specifically, Alitalia tried to add fare rule language prohibiting date changes and stopovers. I note that the fare rules at time of ticket purchase specifically allow both date changes and stopovers free of charge, and, in the absence of any additional consideration by Alitalia for making such rule changes, the Alitalia fare rule changes are VOID under applicable contract laws and not binding upon any customers, despite erroneous statements by Alitalia's Palermo- and US-based representatives to the contrary. It is absolutely the airline's responsibility to provide assurance that customers can be confident in having ticket terms honored in full - thus far, Alitalia has repeatedly neglected its responsibilities in this regard.

As I look forward to my ticketed August trip to Larnaca, I fully expect that Alitalita will NOT attempt to flout its contractual obligations, and will allow changes and stopovers on the ticket, if necessary or desired, under the terms agreed to at the time of purchase. As a SkyTeam Elite passenger, I will never expect less than this from Alitalia.


Regards,
HeathrowGuy

Wow now I'm not licensed ouch. Remind me not to pay my errors and omission insurance next year. Anyway way. If you had gone to a traditional travel agency you wouldn't be going if you had tickets or not. Because any ticket that requires human intervention it's a totally different ballgame. We would get a debit memo because we are supposed to know if it's a reasonable fare. Now for tickets that there is no manual intervention this rule does not apply. And these are rules are coming directly out of IATA.


Sorry about the whole "licensed" part. As I've said in previous posts, I'm not a TA so I don't know how the "game" works. If this is true, then is FTI lying when s/he claims that his/her itin was re-instated by their TA? Not in any way questioning your compentency or veracity, but as someone who is ignorant of how such things work, I just wanted clarification.

As to these IATA rules you speak of, is there anyway to access them on the web? Or through some sort of book? Or really any means other than by being a TA? I would be most curious as to what the IATA rulebook says about mistake fares, the way a ticket contract has to be made/honored, and whether or not a change to a ticket would require a reprice so I can quote them to either AZ or the BAs and back them into a corner. If you can come through on this request, I would give you my (and likely many other FTers) eternal gratitude.

Sorry about the whole "licensed" part.

You got the reply you did because the same FTer had posted the answer a few pages back. They are a TA.

Hi!

Congrats to all whose ticket were honored. Anyway, I think this will be another fight like what happened in the case when NW had the same mistake, but from LCA to PDX. There were lots of battle going on with them cause they changed the rule of the ticket too from the original one. Some won and some are still battling it out for different reasons..

So, to all, try and negotiate with them for something.

Too bad I missed out on the deal, saw it a bit too late just as I arrived back from JFK that morning :(

:)

Why punish them for their good deeds by calling, and calling, and calling, and calling?

What "good deeds" are you referring to? I paid Orbitz a service fee to ticket and handle my booking, and paid Alitalia for the transportation, so it's just business-as-usual in my book.

HA HA I was just joking. I knew you didn't mean any harm. I sent FTI a PM asking for clarification. I want to know if they just rebuilt a PNR for them or did they issue the ticket. Because as I said if they issued the ticket the agent will get a debit memo. I do believe you can get one to build a PNR for you.

As for the IATA rules. I will find them. I had found them last week. I will go look now. :) I expect compensation for all of this :) J/K

I don't think there is anything in their small print that includes the fare rules, and you should be getting your rez 'as booked'.

Best of luck to you. If you delve further into their guarantee, you will find that their limit for damages is only $100.

All I’m saying is, hold back a little. You are getting far too worked up over this far too quickly.

You know what? On that last point, you're absolutely correct. I have been rather obsessive about this matter since last Weds. It is in my nature to be such about things like this. In other words, I more or less can't help myself. Don't really have much self-discipline. That's one part of my persona that is very, very ADD. But that's another matter for a different message board. :D

I, however, don't see the fine print you're referring to. Could you post a link to it? I certainly don't see the limit to damages, and I've looked all over the site. I've probably just missed it though, as they tend to hide these things pretty well, particularly when it comes to anything invovling a guarantee/waranty.

You got the reply you did because the same FTer had posted the answer a few pages back. They are a TA.

I must've missed that part, as I've been on here for quite a while. Things are kind of all blurring together in a phantasmagoric haze.

HA HA I was just joking. I knew you didn't mean any harm. I sent FTI a PM asking for clarification. I want to know if they just rebuilt a PNR for them or did they issue the ticket. Because as I said if they issued the ticket the agent will get a debit memo. I do believe you can get one to build a PNR for you.

As for the IATA rules. I will find them. I had found them last week. I will go look now. :) I expect compensation for all of this :) J/K


Awesome. Thanks so much. I mean really, a million thanks. Having those in hand will make it much easier to twist arms. :insert evil laugh:

You can bash Orbitz and AZ all you want to on this. But you would ha