And you find it right next to the passenger name. Works on http://mytripandmore.com

Thanks guys. I've been trying the one issued by Orbitz and it's never worked. Never thought to think that the Orbitz PNR would be different than the one on the tickets themselves. Considering my ticket was never officially "cancelled and reissued", I was worried a bit. Looks like I'm OK, though?

And you find it right next to the passenger name. Works on http://mytripandmore.com

Thanks, I'll try it when my tix. arrive.

Thanks guys. I've been trying the one issued by Orbitz and it's never worked. Never thought to think that the Orbitz PNR would be different than the one on the tickets themselves. Considering my ticket was never officially "cancelled and reissued", I was worried a bit. Looks like I'm OK, though?

I tried the PNR on my tickets and its gave me an error???

They don't have to change them retroactively. The "time of purchase" become the point in time when they reinstate the rez.

To the best of my knowledge my tickets were never cancelled (always showed confirmed w/ ticket #s)...so not reinstated. But when I click on fare rules I see the more restrictive rules now...

So they are changing them retroactively...

I tried the PNR on my tickets and its gave me an error???

Do any of your PNRs work? I was still planning on calling Alitalia to confirm the res. on Monday even though my PNR works. Maybe you should, too?

Do any of your PNRs work? I was still planning on calling Alitalia to confirm the res. on Monday even though my PNR works. Maybe you should, too?

Has anyone else who got tickets from Cheaptickets try putting their PNR on mytripandmore.com??? Did you also get an error???

I have one orbitz reservation totally cancelled, one all but cancelled (only an AC bos-yyc leg remains), and one intact.....no sign of any tickets yet (have three ticket numbers though)....two were done 'overnight' shipping...I just emailed them to try to get tracking numbers...I still refuse to call as I can't stand the idea of talking to clueless people :D

Has anyone else who got tickets from Cheaptickets try putting their PNR on mytripandmore.com??? Did you also get an error???

Try ViewTrip (https://viewtrip.com/en-US/ViewTrip.asp)

Try ViewTrip (https://viewtrip.com/en-US/ViewTrip.asp)


That works ^ Thanks

You have over 3,000 posts on FT and you still pay for your hotels??

:confused:

Even if I use points, I am still paying!

And internationally, apart from the rare price glitch, I am not aware of any way to stay consistently stay for free. Let me in on your secret, please!

:confused:

Even if I use points, I am still paying!

And internationally, apart from the rare price glitch, I am not aware of any way to stay consistently stay for free. Let me in on your secret, please!

Youth hostels can be very cheap and very fun. :)

:confused:

Even if I use points, I am still paying!

And internationally, apart from the rare price glitch, I am not aware of any way to stay consistently stay for free. Let me in on your secret, please!

It was a joke! I guess you missed the smily face at the end.....

Just checked Viewtrip - I have 2 tickets in my hand, 1 shows as valid, the other as cancelled :rolleyes: I so don't want to call cheaptickets.

never mind - found it.

Sorry to ask, I know I saw it here somewhere, but can't find it using the search function.

Can't find it on the web site either.

I see my reservations ticketed on cheaptickets.com and have ticket in hand but dont see anything on mytripandmore or viewmytrip - which record locator are you guys putting in? I tried all 3 (AZ, AC, Cheapticket locator) and it just says the standard "could not find reservations...." .

Also, has CT officially come out and said they will honor the tickets booked b4 a certain time? All the news articles mention "Honoring tickets booked on Orbitz.com" .. I was hoping that covered all tickets booked through any means before the cut-off.

use the locator on the front of your ticket (the physical ticket - it is the only one that worked).

Here is the beauty of my trips. 1 ok, 1 cancelled BUT I have been charged for each trip TWICE!!!!! (service and shipping charges only once though :rolleyes: )

What a disgusting mess.

My reservation code does not work at mytripandmore or viewmytrip, but when I called Alitalia and gave them the same code they found my reservation and said it was confirmed and everything's ok

Just caled Orbitz for my tracking numbers for two different reservations ... agent was asking if it is in relation for my travel from BOS (guess my reservations have not been reinstated and only have the BOS-YYZ segment in them). Since I am in no mood to waste my valuable weekend time I just said yes and asked her to give me the tracking numbers.

Apparently Orbitz combined the two reservations into one package (thus pocketing an extra overnight delivery fee), and the package is only scheduled to arrive on Monday, which is 3 days late!

Let's see how this thing turn out with the ability to change dates (I could care less about adding stopovers) as my reservations are back-to-back. I will try two methods to get the date change(s): calling Alitalia and walking into Alitalia's office in NYC one day.

BTW, where are the packages from Orbitz coming from? Mine is from Mankato, MN instead of IL.

This is my one sticking point with the companies - although my MXP-LCA was in economy originally, I am entitled to Business Class if D seats are available on that leg (and they are available). Both sides are passing the buck, so it's almost time for a three-way Orbitz/AZ/Me conference call...

Please keep us posted on what comes of this. I think a bunch of us have a leg to/from LCA in Y, but there is likely some D space now that many unticketed reservations have been cancelled.

My reservation code does not work at mytripandmore or viewmytrip, but when I called Alitalia and gave them the same code they found my reservation and said it was confirmed and everything's ok

It is not viewmytrip but viewtrip.com. Maybe that is the reason.

mytripandmore.com is for reservations booked by travel agencies using the Worldspan GDS. I don't recall the code for Worldspan that prints on the tickets.

viewtrip.com is for reservations booked by travel agencies using the Apollo GDS. Often a code of /1V is right after the reservation number on the ticket.

virtuallythere.com is for reservations booked by travel agencies using the Sabre GDS. Often a code of /AA is right after the reservation number on the ticket.

Just caled Orbitz for my tracking numbers for two different reservations ... agent was asking if it is in relation for my travel from BOS (guess my reservations have not been reinstated and only have the BOS-YYZ segment in them). Since I am in no mood to waste my valuable weekend time I just said yes and asked her to give me the tracking numbers.

Apparently Orbitz combined the two reservations into one package (thus pocketing an extra overnight delivery fee), and the package is only scheduled to arrive on Monday, which is 3 days late!

Let's see how this thing turn out with the ability to change dates (I could care less about adding stopovers) as my reservations are back-to-back. I will try two methods to get the date change(s): calling Alitalia and walking into Alitalia's office in NYC one day.

BTW, where are the packages from Orbitz coming from? Mine is from Mankato, MN instead of IL.

Travelocity tickets show Alitalia from ALITALIA LINES AERES SAN ANTONIO, TX.

I have some other Alitalia charges posted as being from ALITALIA LINES AERES NASHVILLE TN for the CheapTickets' ticketed itinerary.

And I have ALITALIA LINES AERES MANKATO MN for Orbitz ticketed itineraries.

use the locator on the front of your ticket (the physical ticket - it is the only one that worked).

Here is the beauty of my trips. 1 ok, 1 cancelled BUT I have been charged for each trip TWICE!!!!! (service and shipping charges only once though :rolleyes: )

What a disgusting mess.

That worked... thanks!

Travelocity tickets show Alitalia from ALITALIA LINES AERES SAN ANTONIO, TX.

I have some other Alitalia charges posted as being from ALITALIA LINES AERES NASHVILLE TN for the CheapTickets' ticketed itinerary.

And I have ALITALIA LINES AERES MANKATO MN for Orbitz ticketed itineraries.
Cheap Tickets ala Cendant Travel has an office in Nashville close to BNA.

Bought 3 tickets all through Travelocity, all have been CHARGED to my CC with ticket #, and all three tickets are in hand.Only 1 shows valid through Travelocity.. Anyone else in the same boat??

This is my one sticking point with the companies - although my MXP-LCA was in economy originally, I am entitled to Business Class if D seats are available on that leg (and they are available). Both sides are passing the buck, so it's almost time for a three-way Orbitz/AZ/Me conference call...


Agreed it would be nice to be booked biz, but you are likely not missing much in econ. Biz for many intra-Europe flights consists of nothing more than an econ seat with lounge access.

Alitalia would be smart to note in the PNRs that not travelling the Italy-LCA and LCA-Italy segment is allowed without invalidating the ticket. Of course I very much doubt that AZ would do this officially and systematically, but it would make financial sense for AZ. Then again, this is certainly just wishful thinking. :o

Any AZ reps listening? :D

Alitalia would be smart to note in the PNRs that not travelling the Italy-LCA and LCA-Italy segment is allowed without invalidating the ticket. Of course I very much doubt that AZ would do this officially and systematically, but it would make financial sense for AZ. Then again, this is certainly just wishful thinking. :o

Any AZ reps listening? :D

^ ^ ^

Did you wake up yet?

Did you wake up yet?

Haven't been in bed for a while.... but I sleep reasonably well in AZ's 777's biz seats. :D Of course the 767's biz seats may be another matter. :eek:

If the tickets are reinstated, it makes the airline look honorable and incompetent. If the cancellations stand, it makes the airline look crooked and incompetent. Everybody assumes incompetence, but few assume crookedness.

Short term economic losses are one thing; loss of sales channels and worldwide publicity over incompetence plus sneakiness = long term losses.

What these 'new' fare rules that appeared today are all about is unclear. It appears crooked to me.

What these 'new' fare rules that appeared today are all about is unclear. It appears crooked to me.

Before this thread was started, was AZ selling tickets using the DRTCA9 fare basis (including using the DRTCA9 fare rules that existed when we bought these tickets)?

If so, such a change in fare rules would be nailing people who paid the non-special DRTCA9 fare, right?

Before this thread was started, was AZ selling tickets using the DRTCA9 fare basis (including using the DRTCA9 fare rules that existed when we bought these tickets)?

If so, such a change in fare rules would be nailing people who paid the non-special DRTCA9 fare, right?

Yes...which makes it even more odd. You think it increases the likelihood that they'll just go with the rules when we bought them, correct?

I'm waiting until it starts displaying. I just wonder how the OP got it to price out on Expedia. :D

Getting a $2600-$3600 biz class fare for under $200 USD is going to be quite useful. And I have all those flexible coach fares for LCA to the US West Coast that I can weave in between. :D


corre de milas, anyone?

(spanish for "mileage run, anyone?" ;) )

Agreed it would be nice to be booked biz, but you are likely not missing much in econ. Biz for many intra-Europe flights consists of nothing more than an econ seat with lounge access.
I flew Cyprus Airways in business class, it was not spectacular at all, but better than coach that's for sure

Yes...which makes it even more odd. You think it increases the likelihood that they'll just go with the rules when we bought them, correct?

I was thinking that it may help, but am not certain.

Is AZ's DRTCA9 fare basis still available for sale? If so, are the fare rules the same?

(The answer to these questions may be a good indicator of what I'll be able to do.)

corre de milas, anyone?

(spanish for "mileage run, anyone?" ;) )

I called it cost control. :D

I was thinking that it may help, but am not certain.

Is AZ's DRTCA9 fare basis still available for sale? If so, are the fare rules the same?

(The answer to these questions may be a good indicator of what I'll be able to do.)

I poked around on orbitz but when I hit fares rules...the same DRTCA9 came up saying 'fare rules not available at this time' :(

To the best of my knowledge my tickets were never cancelled (always showed confirmed w/ ticket #s)...so not reinstated. But when I click on fare rules I see the more restrictive rules now...

So they are changing them retroactively...

That also happened to me - no cancellation but suddenly different rules...

just got off the phone with orbitz, my tickets have been shipped even though my orbitz.com account still shows just the yyz-bos leg. looking good! :cool:

Just hoping for stopovers in Rome so I can get myself to Valencia.

Those tomatoes are not going to throw themselves :cool:

http://www.whatsonwhen.com/video/play.asp?event_id=36&video_id=61&videotypeID=MP&speed=100

just got off the phone with orbitz, my tickets have been shipped even though my orbitz.com account still shows just the yyz-bos leg. looking good! :cool:

I will take comfort in this, since my orbitz itinerary also went from showing my entire trip to just a BOS-YYZ segment sometime within the last 24 hours. Hopefuilly my ticket is on the way. Did they give you any clue as to an estimated delivery timeframe or to when your tix were sent?

I will take comfort in this, since my orbitz itinerary also went from showing my entire trip to just a BOS-YYZ segment sometime within the last 24 hours. Hopefuilly my ticket is on the way. Did they give you any clue as to an estimated delivery timeframe or to when your tix were sent?


I received a tracking number, mine was shipped out yesterday and should be arriving Tuesday.

Where should we post our trip dates?

Where should we post our trip dates?

good question. since there are many of us involved, community?

and in upcoming trips / travelconnect

Tix going circles :)

MINNEAPOLIS, MN, US
04/08/2006 1:08 A.M. ARRIVAL SCAN

EAGAN, MN, US
04/08/2006 12:33 A.M. DEPARTURE SCAN
04/07/2006 8:50 P.M. ARRIVAL SCAN

MINNEAPOLIS, MN, US
04/07/2006 8:33 P.M. DEPARTURE SCAN
04/07/2006 8:09 P.M. ARRIVAL SCAN

NORTH MANKATO, MN, US
04/07/2006 6:48 P.M. DEPARTURE SCAN
04/07/2006 6:01 P.M. ORIGIN SCAN
04/05/2006 6:01 P.M. BILLING INFORMATION RECEIVED

This is probably a UPS routing mistake or something because the status shows "In Transit"

good question. since there are many of us involved, community?

and in upcoming trips / travelconnect

berlinflyer started a thread!

http://www.flyertalk.com/forum/showthread.php?t=544836

berlinflyer started a thread!

http://www.flyertalk.com/forum/showthread.php?t=544836

just saw it. thanks :)

I will take comfort in this, since my orbitz itinerary also went from showing my entire trip to just a BOS-YYZ segment sometime within the last 24 hours. Hopefuilly my ticket is on the way. Did they give you any clue as to an estimated delivery timeframe or to when your tix were sent?

they said they were mailed out today (saturday) and would arrive tuesday. I got a tracking number which shows my tickets in eagan, minnesota. the woman I talked to put me on hold to check with her supervisor, and when she came back mentioned the error and that AZ would honor it since I was ticketed, so it appears orbitz is getting the word out. you might want to call them just to make sure, and get your tracking number. I'm assuming my orbitz itinerary will re-appear soon as well :D

Can you do a sticky or a different thread giving us a SHORT summary of what went down here...kind of like the posts used to update the very FIRST post with new info...

who do you propose do this work? :D

here is the cliffnotes: people with ticket numbers are getting tix. everyone else isn't. and, alitalia changed the fare rules. no resolution on ticket rule change.

is that good?

people also seem to be wondering about 747 types. as far as i am concerned, i would fly on an ostrich's beak for that price as long as it is in business. who cares about the model of 747? :rolleyes:

Quoting post# 1505 (I think)

Not really. Automated fare quote = guaranteed based on CRS policies. It is AZ's problem. That's why AZ is the one who cancelled most PNRs. The fallout will be on them.

FYI, The following is from Sabre's Fare Quote Guarantee Policy that was in effect since July 1, 2005 (Travelocity uses Sabre):

8. Will Sabre Travel Network guarantee under-collected fare amounts that the
agency should have known were wrong?


In situations where Sabre Travel Network determines a debit memo resulted from a fare
that otherwise meets the Policy’s requirements for reimbursement, but the agency should
have reasonably known the fare listed in the Sabre GDS was wrong (e.g., LAX to LGA for
$18.00), the debit memo is not eligible for reimbursement. This includes debit memos
resulting from reservations made through automated means (such as Web site booking
tools) which do not require a travel agency’s intervention for ticketing.

Looks like Travelocity may be getting a huge debit memo soon! (But wait, isn't Travelocity owned by the Sabre group?)

Haven't been in bed for a while.... but I sleep reasonably well in AZ's 777's biz seats. :D Of course the 767's biz seats may be another matter. :eek:
What's the difference? seatguru gives the same pitch, same width and pictures I see of both look exactly the same....

I sent CT an e-mail requesting tracking info... they sent it back, but told me that I had to call them.

I finally worked up enough courage to call (ha!) and when the helpful rep picked up, he knew exactly what was going on. I was told that it will take a bit of time for the web to be updated, but that my reservation was fine (I should reconfirm flight times 24-48 hours before travel etc.)

He also volunteered that refunds would be possible at anytime, which may interest some here. The paper tickets would need to be sent back to the delivery address along with all coupons etc... this isn't really surprising, as I'm sure AZ would LOVE to refund most of these :).

I tried calling CT - he looked up my cancelled reservation and said oh that deals with Alitalia... they are closed for the weekend. Call back Monday maybe someone can help you then. :rolleyes:

I will try again later.

So I called back and the 2nd agent said that while it shows up in the system, the tickets will be honoured. AZ is revalidating all the bookings and they may or may not show up as confirmed on the CT website but as I have paper tickets I am good to go.

Anyone else heard this? Why do I feel I should be calling AZ on Monday.

I tried calling CT - he looked up my cancelled reservation and said oh that deals with Alitalia... they are closed for the weekend. Call back Monday maybe someone can help you then. :rolleyes:

I will try again later.

Thanks MapleLeaf and makin'miles! That's stopped me from wasting time on the phone.

Just to add my own last CT update. Tickets in hand (amazed at how fast delivery to UK was) and (by entering PNR on ticket) viewtrip.com shows flight status as cancelled for all sectors - so its not surprising that my CT web itinerary reflects this.
Payment has been taken as my Bank account shows two seperate transactions for my 2 tickets as well the fees for CT taken yesterday. No problems there, phew!
As with others, itinerary cannot be viewed in mytripandmore.
Guess its down to AZ now.

Whoever ends up receiving paper tickets is a go... of this I have no doubt. I am also pretty confident that those who had ticket numbers issued are set...

I think AZ's stepped up here (and I have to say I'm pleased about that!).

Okay, now to hope for a reconfigured Alitalia jet and seat (http://myaviation.net/search/photo_search.php?id=00527965). That looks really comfortable!

Something tells me that we should be asking Randy for a temporary Alitalia forum - I'm sure the regular posters in the 'Other European FF Programs' forum will be sick of all of in short order!

We'll have to make sure that MrZhu (and his cousin) head over there to lend a little humour!

FYI, The following is from Sabre's Fare Quote Guarantee Policy that was in effect since July 1, 2005 (Travelocity uses Sabre):


Looks like Travelocity may be getting a huge debit memo soon! (But wait, isn't Travelocity owned by the Sabre group?)

8. Will Sabre Travel Network guarantee under-collected fare amounts that the
agency should have known were wrong?


In situations where Sabre Travel Network determines a debit memo resulted from a fare
that otherwise meets the Policy’s requirements for reimbursement, but the agency should
have reasonably known the fare listed in the Sabre GDS was wrong (e.g., LAX to LGA for
$18.00), the debit memo is not eligible for reimbursement. This includes debit memos
resulting from reservations made through automated means (such as Web site booking
tools) which do not require a travel agency’s intervention for ticketing.


Hmm. $18 LAX-LGA and we got $33 YYZ-LCA in D class!

I guess Sabre has gotten burned once too often on these fare mistakes that the airilnes won't pay.

<< Whoever ends up receiving paper tickets is a go... of this I have no doubt. I am also pretty confident that those who had ticket numbers issued are set...

I think AZ's stepped up here (and I have to say I'm pleased about that!). >>

Customes who called Alitalia directly and were told you will get your ticket number when the paper ticket is mailed to you seem to have been left out of the 509 passengers left out, as refrenced in the Wall Street Journal and USA TodaY today:

These items from Fodors.com

Author: MK
Date: 04/07/2006, 10:52 pm

http://blogs.usatoday.com/sky/2006/04/cyprus.html

================================================

Author: Budman
Date: 04/08/2006, 08:10 am

Looks like if you were one of the 509 who got ticketed, it will be honored by Alitalia. Who were the lucky ones?

================================================

Author: rex (rbmd@usa.net)
Date: 04/08/2006, 11:30 am

This not be a function of luck, when Alitalia customrs who telephoned the comany's own reservationists, and received a confirmed purchase after conferring with a supervisor, receiving seat assignments and being told that the purchase is complete.

As far as I can tell the 509 passengers have been able to ride in on the coat tails of lawyers fo Orbitz who took a tough stance with Alitalia due to their company's fare guarantee.

Be warned, booking directly with an airline for a promotional fare may result in a voided sale, especially if it is a foreign airline which may not issue the tickets - - even when you give your credit card over the phone - - until several days later.

A little hard to tell from this thread. Looks like my ticket is SOL since it never ticketed (2:33 pm EDT, 2:48 pm EDT confirmation) - back at post #775. It's been fun being a part of this! Happy travels to those of you lucky enough to have tickets...

1:46 am EDT this thread opened. Mucho gracias rosj! Our new FT legend...
1:34 pm EDT Fare Alert was sent, around 12 hrs later.
Maybe the last ticketed reservations were around 1:34 pm EDT...

Is FareAlert what set off flags at Orbitz, and when they decided to continue making reservations, but not issue ticket numbers, putting the rest of us on hold?

If you have tickets around 1:34 pm EDT, I'd be curious
a) When you made your reservation.
b) When Orbitz mailed confirmation.
c) When you received ticket number.

Did Orbitz continue issuing ticket numbers after the FareAlert?

Hi All:

Without having to search through some 188 pages of the thread, can someone tell me:

Is AZ making date change requests for these D fares? I sure hope they are honoroing not only the fare but the origonal fare rules.

Anyone successful in making date changes?

Thanks,

CF

Hi All:

Without having to search through some 188 pages of the thread, can someone tell me:

Is AZ making date change requests for these D fares? I sure hope they are honoroing not only the fare but the origonal fare rules.

Anyone successful in making date changes?

Thanks,

CF

We are not sure about date changes and/or stopovers. Apparently Alitalia changed the fare rules so that no stopovers are allowed and date changes require reticketing (i.e. repricing of ticket to actual price)

We'll have to wait it out and see what happens. If enough of us complain (and I'm sure there are many) we probably will be okay.

I can guarantee many will be upset (including myself) if we are not allowed to do these.


Another question: Would this fare be eligible in conjunction with an Alitalia Europlus pass?

http://www.alitalia-specials.com/europlus.htm

That's a pretty good deal for hopping around.

Hi All:

Without having to search through some 188 pages of the thread, can someone tell me:

Is AZ making date change requests for these D fares? I sure hope they are honoroing not only the fare but the origonal fare rules.

Anyone successful in making date changes?

Thanks,

CF
No affirmative answer yet, either way. Take a couple of laps and check back ;)

Another question: Would this fare be eligible in conjunction with an Alitalia Europlus pass?

http://www.alitalia-specials.com/europlus.htm

That's a pretty good deal for hopping around.

I'd think the answer is no: Reservations for the first EuroPlus flight, full payment, and ticketing must be made at the same time as the transatlantic ticket.

Another question: Would this fare be eligible in conjunction with an Alitalia Europlus pass?

http://www.alitalia-specials.com/europlus.htm

That's a pretty good deal for hopping around.
Reservations for the first EuroPlus flight, full payment, and ticketing must be made at the same time as the transatlantic ticket. Reservations for all other coupons may be left open and done at any time, however, the full itinerary must be determined at the time of payment. In conjunction with any Alitalia transatlantic flight (other airline code share flights not applicable).

Any word on wheter Alitalia's DRTCA9 fares -- at the non-"special" price -- for YYZ-LCA are available for sale like usual again? If so, what are the fare rules for that?

I have my paper tickets in hand, but my reservations on Orbitz are still showing as cancelled. Should I call somewhere to confirm or just wait a while and it will reappear in my trips? Based on what I have read it looks like if I have paper tickets I should be fine, but would love to see my reservation out of the cancelled section!

I have my paper tickets in hand, but my reservations on Orbitz are still showing as cancelled. Should I call somewhere to confirm or just wait a while and it will reappear in my trips? Based on what I have read it looks like if I have paper tickets I should be fine, but would love to see my reservation out of the cancelled section!

I'd wait until weekday business hours EST.

AZ has to reinstate manually (as I understand it) - since it's the weekend, they're closed, and nothing is going to probably change until Monday when they re-open (and continue reinstating ticketed bookings) so calling Orbitz today or tomorrow probably won't get you anywhere.

Wow.. getting to YYZ (and back from EWR) is going to be expensive... nearly $750 for two of us! :eek:

I just bought the Lonely Planet Cyprus book and started reading through it.

Some interesting sights:
* In addition to the North/South division, there are two British Sovereign base areas
* UNESCO World Heritage (Paphos, Trooodos Byzantine churches, Choirokoitia Neolithic area)
* Nicosia/Lefkosia, the old town is surrounded by a circular wall with petal shaped ramparts
* Lidras St Lookout in Nicosia lets you look over the wall into North Nicosia and see the bullet holes from the 1974 Turk invasion. You can do day trips into North Cyprus

We are going June 30th - July 4th (extending to spend time in Greece if date changes are allowed). Most likely we will rent a car.

Our plans look like this:
July 1, arrive Larnaca, drive to Nicosia, overnight Nicosia
July 2, South/North Nicosia, overnight Nicosia
July 3, Troodos churches, (Paphos?), overnight Paphos/Lemesos
July 4, early depart back to USA

If we can swing Greece in as well:
Fly LCA-HER
2-3 days Crete
2 days Santorini
1-2 days Mykonos
2 days Athens
Fly ATH-LCA

Sorry about this - I remember last writing on page 85, and now we're at page 189!!!

I'm someone who booked two tickets, got email confirmation, but no ticket #s, and then my tickets were subsequently cancelled. If I call Orbitz, will they reinstate? Anyone able to update me quickly? Super thanks in advance

Sorry about this - I remember last writing on page 85, and now we're at page 189!!!

I'm someone who booked two tickets, got email confirmation, but no ticket #s, and then my tickets were subsequently cancelled. If I call Orbitz, will they reinstate? Anyone able to update me quickly? Super thanks in advance

You can try, but my understanding is no ticket #'s, no reinstatement.

No affirmative answer yet, either way. Take a couple of laps and check back ;)

Take me where???

I want at least some say in this! :p

Wow.. getting to YYZ (and back from EWR) is going to be expensive... nearly $750 for two of us! :eek:

Some interesting sights:
* In addition to the North/South division, there are two British Sovereign base areas
* UNESCO World Heritage (Paphos, Trooodos Byzantine churches, Choirokoitia Neolithic area)
* Nicosia/Lefkosia, the old town is surrounded by a circular wall with petal shaped ramparts
* Lidras St Lookout in Nicosia lets you look over the wall into North Nicosia and see the bullet holes from the 1974 Turk invasion. You can do day trips into North Cyprus

Thanks for the sites to see suggestions.
$750 :td: I understand some are flying to BUF from EWR. Much cheaper flight; more hassle tho getting from BUF to YYZ (78 miles)

I'm finding flights from some places in the US to YYZ significantly cheaper than flights from those very places to BUF. (Thank you Midwest.) :)

I just spoke with booking agent at AZ in UK office.
He checked with Italy and said NO changes or re-routing will be permitted on these tix.
He said these are being considered as "promotional" business class fares - with total restrictive fares. No changes, dates or routes allowed.
I told him i didnt believe an airline could change the rules after selling the ticket - and he said this matter had to be taken up with Orbitz!!
So it looks like we are all heading to LCA as per our ticket dates - and no re-routing.

If that's the case, it's time to keep pushing the issue.

I am rather fortunate since most of my tickets have my long stopovers in Milan pre-set and were needed to get me between Europe and North America for certain already scheduled holidays and other functions which I used when selecting my travel dates.

Hi All:

Without having to search through some 188 pages of the thread, can someone tell me:

Is AZ making date change requests for these D fares? I sure hope they are honoroing not only the fare but the origonal fare rules.

Anyone successful in making date changes?

Thanks,

CFWhen asked by Travelocity on my behalf yesterday, Alatalia's response to date change requests was pretty much "hell no." It wasn't even up for discussion.

If we are not getting biz class on on cyprus airlines can we get rid of those segments?

Sure, but you can be sure that your RETURN flight will be CANCELLED.
And with the confirmation that the FARE rules (now changed) does not allow
for any changes,you may have to pay a HUGE fare differential.

Wow.. getting to YYZ (and back from EWR) is going to be expensive... nearly $750 for two of us! :eek:


Is your return flight getting into EWR? Mine is so I plan to just get off there.. I figure we can drive one way to YYZ - Hertz rental is about $120. Although driving back both ways - especially AFTER a long flight would be painful.

I just spoke with booking agent at AZ in UK office.
He checked with Italy and said NO changes or re-routing will be permitted on these tix.
He said these are being considered as "promotional" business class fares - with total restrictive fares. No changes, dates or routes allowed.
I told him i didnt believe an airline could change the rules after selling the ticket - and he said this matter had to be taken up with Orbitz!!
So it looks like we are all heading to LCA as per our ticket dates - and no re-routing.

Talk to orbitz...yea right....the typical airline game...let me make a 'prediction'....you 'talk to orbitz' and they'll tell you to talk to AZ.

As I said before, to change the rules--the restrictions--after purchase is Crooked!!

Of course, I still think this is all very much 'in play'....the dust has yet to settle.

Another thing that is a bit odd--I bought off of orbitz--got my ticket numbers--so presumably I am going. Well I bought these Wed morning, two of them paid overnight shipping, the third 2 day. I am here...no tickets, no email explanation of what the 'orbitz response' is to all this...no explanation of the situation--well that is pretty poor customer service.

I emailed them 18 hrs ago for my tracking numbers...no response. (Now of course they Say they'll Try and get back to you within three...the operative word being try.)

when connecting in Milan on the way back to YYZ, time between flights is about 20 hrs, do I have to get my checked-in luggage and re-check-in before boarding MXP-YYZ or it will be handled by the airline?

a thought: AZ is financed by the Italian government so it should allow long stopovers in Italy so we can spend more money there and not in Cyprus @:-) :)

a thought: AZ is financed by the Italian government so it should allow long stopovers in Italy so we can spend more money there and not in Cyprus @:-) :)

You'd think....but AZ is not happy about this whole thing and probably wouldn't honor them at all if they weren't in a corner....instead of an opportunity to win new customers (many of whom are in that coveted business travel category and fly often to Europe in F/J), they're going to use the whole 'switcheroo' of the fare rules as revenge :rolleyes:

I'm finding flights from some places in the US to YYZ significantly cheaper than flights from those very places to BUF. (Thank you Midwest.) :)

DTW isn't too far, maybe 4 hours. You can get a cheap WN, F9, HP, or even (gasp!) NK here perhaps. NW might(?) be expensive landing at a hub, (dunno) but flys from anywhere to here.

when connecting in Milan on the way back to YYZ, time between flights is about 20 hrs, do I have to get my checked-in luggage and re-check-in before boarding MXP-YYZ or it will be handled by the airline?

I am 99% sure you need to claim your luggge and re-check it the next day. Most airports in Europe have a place to store luggage in the landside for a few dollars/piece/day.

You'd think....but AZ is not happy about this whole thing and probably wouldn't honor them at all if they weren't in a corner....instead of an opportunity to win new customers (many of whom are in that coveted business travel category and fly often to Europe in F/J), they're going to use the whole 'switcheroo' of the fare rules as revenge :rolleyes:

This twist is very unfortunate and I'm hoping AZ comes to its senses.

After AZ honored my DEL-LON cheap biz tickets (under $250 all in) -- fare rules and all -- I got a good feel for AZ (and especially their 777 product). Since then I've been recommending them to tons of people and have shifted business from BA to AZ in good measure and now recommend flying NYC/WAS-Italy and even a fair amount of India-Europe on AZ. Previously, I would avoid AZ like the plague.

On a related note, there was a time when I had considered swearing off BA's transatlantic product. But in the wake of the "BA US-Europe in WT+ for $20" deal, in which they decided to honor those tickets as is, I reconsidered, and I am now a big enthusiast for them. AZ should do the same, honoring the original fare rules.

This twist is very unfortunate and I'm hoping AZ comes to its senses.

After AZ honored my DEL-LON cheap biz tickets (under $250 all in) -- fare rules and all -- I got a good feel for AZ (and especially their 777 product). Since then I've been recommending them to tons of people and have shifted business from BA to AZ in good measure and now recommend flying NYC/WAS-Italy and even a fair amount of India-Europe on AZ. Previously, I would avoid AZ like the plague.

What you say only makes sense....probably why it defies 'airline logic'. AZ is hardly a 'big name' in transatlantic Business class (only IB seems to have a worse reputation in this area)....My feelings before this were--well intra-european on AZ to an Italian destination....I could 'handle it' if it is the cheapest...now I don't live and have never lived in one of the US cities that has AZ transatlantic service...

Is your return flight getting into EWR? Mine is so I plan to just get off there.. I figure we can drive one way to YYZ - Hertz rental is about $120. Although driving back both ways - especially AFTER a long flight would be painful.

I booked the LCA-MXP-EWR-YYZ flight too quickly without checking possible onward connections :mad: Our trip is over the 4th of July, so award seats are already scarce/gone. Either we can do an overnight in YYZ or EWR, or pony up for the AUS-CLE-YYZ/EWR-AUS flights.

I just spoke with booking agent at AZ in UK office.
He checked with Italy and said NO changes or re-routing will be permitted on these tix.
He said these are being considered as "promotional" business class fares - with total restrictive fares. No changes, dates or routes allowed.
I told him i didnt believe an airline could change the rules after selling the ticket - and he said this matter had to be taken up with Orbitz!!
So it looks like we are all heading to LCA as per our ticket dates - and no re-routing.

If that's the case, it's time to keep pushing the issue.

My interest in changing dates is to stop in FCO and get a FCO-BRU ticket. So should I take AZ and Orbitz to small claim court for the difference in fare of a LCA-BRU flight vs FCO-BRU flight?

I booked the LCA-MXP-EWR-YYZ flight too quickly without checking possible onward connections :mad: Our trip is over the 4th of July, so award seats are already scarce/gone. Either we can do an overnight in YYZ or EWR, or pony up for the AUS-CLE-YYZ/EWR-AUS flights.

If you can swing it, on overnight or two in YYZ is not all that bad....Toronto is a great city :) especially when the weather is warmer...I'd just look at it as an opportunity to see Toronto too

My interest in changing dates is to stop in FCO and get a FCO-BRU ticket. So should I take AZ and Orbitz to small claim court for the difference in fare of a LCA-BRU flight vs FCO-BRU flight?

If you want to waste your time.

AZ did not have to honour these fares, be happy that they are. I think this is even funnier than people that want to sue cuz tix/bookings didn't get honoured. Basically Theyre giving you something that is supposed to be $4000 for $200, which they don't have to do, and you want to sue cuz they won't let you change your flights? I think any judge would throw that out of court in a second......

-mike

Just got this email from cheapticekts.com, nothing earth-shattering, but my business class flights still seem to be in order:

"Hello CART_Flagman,

The airline has notified us of a schedule change to your flight
reservation.
The new itinerary is listed below."

At this point it shows all the flights I booked, paid for and received ticekts for. All flights are still in Business Class, except for the Y segments. I don't know exactly what the changes are unless it's flight arrival times becuae the departures and flight numbers look the same.

I'm going to attempt to make schedule changes on Monday.

CF

If you want to waste your time.

AZ did not have to honour these fares, be happy that they are. I think this is even funnier than people that want to sue cuz tix/bookings didn't get honoured. Basically Theyre giving you something that is supposed to be $4000 for $200, which they don't have to do, and you want to sue cuz they won't let you change your flights? I think any judge would throw that out of court in a second......

-mike

AZ's flying people on these tickets -- as they will -- is clear evidence that AZ felt that they did have to honor these tickets (at least in part). If AZ didn't have to honor these tickets, then they wouldn't be honoring them.

Where are you getting a $4000 number from? This was easily doable for well under $3200 even under the non-"special" pricing.

I don't know exactly what the changes areSee Post #2540 ( :eek: ): http://www.flyertalk.com/forum/showpost.php?p=5588620&postcount=2540&highlight=schedule+change

DTW isn't too far, maybe 4 hours. You can get a cheap WN, F9, HP, or even (gasp!) NK here perhaps. NW might(?) be expensive landing at a hub, (dunno) but flys from anywhere to here.


I intend to drive from DTW. Its only about a 4 hour drive. Not too bad. It beats $300 for a 1 hour flight.

Just got this email from cheapticekts.com

Were they responding to an email from you, or was this unsolicited?

See Post #2540 ( :eek: ): http://www.flyertalk.com/forum/showpost.php?p=5588620&postcount=2540&highlight=schedule+change

The agent in this case is Travelocity, where in my case it's Cheaptickets.com, however it's probably the same thing.

Thanks,

CF

AZ's flying people on these tickets -- as they will -- is clear evidence that AZ felt that they did have to honor these tickets (at least in part). If AZ didn't have to honor these tickets, then they wouldn't be honoring them.

Where are you getting a $4000 number from? This was easily doable for well under $3200 even under the non-"special" pricing.

Are you sure about these?if the agent misplaced the dot when loading the fare the flight would be more than $3200 on AZ.CAD3900($3300)or CAD39.00($33.00)just being picky! :D

Were they responding to an email from you, or was this unsolicited?

I have made no forward calls at this point. Don't want to wake a sleeping giant!

CF

Wow.. getting to YYZ (and back from EWR) is going to be expensive... nearly $750 for two of us! :eek:

I just bought the Lonely Planet Cyprus book and started reading through it.

Some interesting sights:
* In addition to the North/South division, there are two British Sovereign base areas
* UNESCO World Heritage (Paphos, Trooodos Byzantine churches, Choirokoitia Neolithic area)
* Nicosia/Lefkosia, the old town is surrounded by a circular wall with petal shaped ramparts
* Lidras St Lookout in Nicosia lets you look over the wall into North Nicosia and see the bullet holes from the 1974 Turk invasion. You can do day trips into North Cyprus

We are going June 30th - July 4th (extending to spend time in Greece if date changes are allowed). Most likely we will rent a car.

Our plans look like this:
July 1, arrive Larnaca, drive to Nicosia, overnight Nicosia
July 2, South/North Nicosia, overnight Nicosia
July 3, Troodos churches, (Paphos?), overnight Paphos/Lemesos
July 4, early depart back to USA

If we can swing Greece in as well:
Fly LCA-HER
2-3 days Crete
2 days Santorini
1-2 days Mykonos
2 days Athens
Fly ATH-LCA


If it is too expensive, you might want to look at going to BUF and renting a car and driving to YYZ

This twist is very unfortunate and I'm hoping AZ comes to its senses.

The specter of having to contend with numerous booking changes (and the havoc it could wreak on revenue forecasting) is something that Alitalia has already "sensed" is unacceptable.

And to be frank, it's probably the first sign of competent management I've seen from AZ with respect to this fiasco - I have little respect for a company's mangement who can virtually give away its product unnoticed for 12 hours, has poor communication with its major US sales channels, and requires the better part of a week or so to fully correct what is in reality a modest number of bookings (in the context of the thousands who fly AZ on a daily basis). Makes me halfway wonder about the airline's maintenance regime.

Are you sure about these?if the agent misplaced the dot when loading the fare the flight would be more than $3200 on AZ.CAD3900($3300)or CAD39.00($33.00)just being picky! :D

I am positive. I was getting itineraries priced out in the upper $2000s before I located the DRTCA9 fares at the US$33 level. :D

Are you sure about these?if the agent misplaced the dot when loading the fare the flight would be more than $3200 on AZ.CAD3900($3300)or CAD39.00($33.00)just being picky! :D

The published fare just after the CAD39 was pulled was in fact CAD3900 or $3300 plus taxes - $3471 incl taxes. That is still the fare today.

What if one were to get sick in Rome during Transit to Cyprus? :)

My interest in changing dates is to stop in FCO and get a FCO-BRU ticket. So should I take AZ and Orbitz to small claim court for the difference in fare of a LCA-BRU flight vs FCO-BRU flight?

I hope this is a joke.

For the benefit of those of us who actually intend to spend some time in Cyprus, can anyone in the know tell us if the rule is still that if you cross into North Cyprus you cannot stay overnight. I know it was the rule upto to May of 2004 (my travel book was unfortunatelly written before then), but the Candian Governement's site says that since Cyprus joined the EU the rules changed. I know locals from the south can now stay in the North as long as they want, but is that true of turists? If someone could point us to an official source it would be much appreciated.

(FYI the reason I ask is because the North is apparently not only cheaper and less crowded in the summer but actually has some very interisting historical sites for those of us who like that kind of thing).

My online flight reservation form read: "Your flight is confirmed. The airline is assigning seats at check-in." and part of my itinerary states, "Seats: 5J, 6C Seats are confirmed."
I then received an email from ORBITZ headed, Flight Purchase Request Confirmation which quotes - "You have been issued a paper ticket, which will be sent to you via Fed Ex."
As I go about my business planning all aspects of my confirmed flights...2 days later (30 hours) I get an email stating ALL has been CANCELLED.
And...to top this off...It was also stated that "Orbitz is issuing a refund for the service fee, and your account should be credited within 3 to 5 business days." The service and processing fee that I paid was debited from my cc for the amount of $73.84CDN and my refund a few hours later (with different exchange rate)was only $69.96CDN !!
From :cool: to :( to :mad:
DOH

The published fare just after the CAD39 was pulled was in fact CAD3900 or $3300 plus taxes - $3471 incl taxes. That is still the fare today.

Is that the DRTCA9 fare? Are the rules the same as when it was CAD39?

(I don't know what the fare basis for the AZ biz fare for YYZ-LCA was but it was pricing out as low as $2600 before the CAD39 started showing up.)

For the benefit of those of us who actually intend to spend some time in Cyprus, can anyone in the know tell us if the rule is still that if you cross into North Cyprus you cannot stay overnight. I know it was the rule upto to May of 2004 (my travel book was unfortunatelly written before then), but the Candian Governement's site says that since Cyprus joined the EU the rules changed. I know locals from the south can now stay in the North as long as they want, but is that true of turists? If someone could point us to an official source it would be much appreciated.

(FYI the reason I ask is because the North is apparently not only cheaper and less crowded in the summer but actually has some very interisting historical sites for those of us who like that kind of thing).

"Americans can generally enter the area administered by Turkish Cypriots with a valid passport for a stay of ninety days."

http://travel.state.gov/travel/cis_pa_tw/cis/cis_1098.html

The service and processing fee that I paid was debited from my cc for the amount of $73.84CDN and my refund a few hours later (with different exchange rate)was only $69.96CDN !!
From :cool: to :( to :mad:
DOH

Oh hard luck! (and I'm guessing you didn't actually receive any ticket numbers, is that correct?)

But don't be angry, just imagine you took part in a sweepstake (with some pretty decent odds IMO) and paid $3.88 to do so.

Wow.. getting to YYZ (and back from EWR) is going to be expensive... nearly $750 for two of us! :eek:
You should be able to get this routing for well under US$400 RT during most times of the year.
--
13F

Oh hard luck! (and I'm guessing you didn't actually receive any ticket numbers, is that correct?)But OP's quote states: "You have been issued a paper ticket".

Freedomgirl: Was there a ticket number in that e-mail? If so, you should be OK -- just call Orbitz...

Oh hard luck! (and I'm guessing you didn't actually receive any ticket numbers, is that correct?)

But don't be angry, just imagine you took part in a sweepstake (with some pretty decent odds IMO) and paid $3.88 to do so.


Yeah...I guess your right LapLap...it's just that the "salt" in the gaping wound stings so BAD ! :eek:

KVS: No I did not have ticket numbers...even though they stated ""You have been issued a paper ticket."" :td:

Let me give you a brief summary of my call to CT last night,because I'd like to know if anyone had the same experience.I called about 8.30pm ET,after having noticed that my flights on "My Trips"were "reinstated".Booked the flights 11.30ish on wed,got an e-mail confirmation after less than an hour and another e-mail with ticket numbers about 30min later.Did not hear a word from CT nor from AZ.Thurs morning I woke up and I had a cancellation e-mail,received at about 4.30 am(10.30 am in Italy,when probably AZ had it all figured out!).I did not call following advice from this thread.Thurs night I felt nervous and I called to ask for my UPS tracking #.She said that tickets were not sent and that I could not get the tickets.I asked for a supervisor;the agent left and afte ra while told me that there was just one supervisor left and she was buys.she would put a note in my record,to have a supervisor call em back within 24 hrs.I was busy all day yesterday and I did not call till 8.30 pm when I realized what a mess "My trips" was.around 2 pm when I checked,all my flight were again in the "my trips" section as I booked them on wed.then around 5.30,they were not anymore!I had the YYZ-JFK-MXP-LCA showing correctly for my dates,then the day after,when I was supposed to fly the LCA-MXP(who wants to stay in LCA when you have an house in Italy?!?!!?)there was another JFK-MXP on DL confirmed!I mean,...!?plus then my last 2 original legs,LCA-MXP/(5days stopover)-YYZ.So I had an extra JFK-MXP thrown in out of nowhere.This pushed me to call back.I asked the agent if she could check my record and the flights that were displayed.She checked and she asked me if I was only going to stay overnight in LCA.I said yes."Do you wish to change your flights?"I'm like:"well no?"I guess this was a trick question so she could rebook me and the fare would re-price.She said that she had to check with a supervisor.2 min on hold and when she gets back she tells me that she is sorry and they are not honoring this and the ticket was canceled in time by AZ and I was never ticketed and I would never get my tickets and she could offer a refund!I told her that she doesn't know what the heck she's saying.I told her I have ticket numbers.She says that it doesn't matter,AZ on wed said they would not honor and they voided the ticket because they could!I said this is a breach of contract and you cannot do it.Then she said that the booking never got to AZ because it was to late,they were awareof the glitch.I said BS again.I have ticket #s and it means that the tickets were printed and gone through AZ's system and my card was charged right after I clicked on purchase.Plus today "my trips"on your website(!) showed my flight againas cofirmed before displaying the mess of overlapping flights and I DO HAVE PRINTOUTS OF THESE!I asked for a supervisor.more than 20 min on hold and when she got back said the supervisor was busy ,but she did have a chance to speak to her.I asked to speak to a supervisor and I meant that I wanted to speak to a supervisor and not waste my friday eve on the phone.She told me the supervisor said to call back on monday morning when AZ sales support is open so that we could talk about it again!during the call I did mention that AZ told me before that to get the tickets reinstated I would have to call CT where I bought the tickets.Am I out of luck?I'm ready to fight.I would not fight long w/o ticket #s,but I do have them and I wanna fly.Anything I can do?thanks and sorry for the rant.

You should be able to get this routing for well under US$400 RT during most times of the year.
--
13F
he's paying less that $400...but it's 2 people.anyway when I did check for NYC-YYZ during my dates, it was over $400.

I booked the LCA-MXP-EWR-YYZ flight too quickly without checking possible onward connections :mad: Our trip is over the 4th of July, so award seats are already scarce/gone. Either we can do an overnight in YYZ or EWR, or pony up for the AUS-CLE-YYZ/EWR-AUS flights.

Yeah, this is going to be quite a haul from the west coast. I'm on the EWR connections too, so I'm going to have to take a redeye out to YYZ (or BUF) and have to overnight EWR or YYZ for a morning flight back out to SEA.

Oh well, looking forward to it, regardless.

My online flight reservation form read: "Your flight is confirmed. The airline is assigning seats at check-in." and part of my itinerary states, "Seats: 5J, 6C Seats are confirmed."
I then received an email from ORBITZ headed, Flight Purchase Request Confirmation which quotes - "You have been issued a paper ticket, which will be sent to you via Fed Ex."
As I go about my business planning all aspects of my confirmed flights...2 days later (30 hours) I get an email stating ALL has been CANCELLED.
And...to top this off...It was also stated that "Orbitz is issuing a refund for the service fee, and your account should be credited within 3 to 5 business days." The service and processing fee that I paid was debited from my cc for the amount of $73.84CDN and my refund a few hours later (with different exchange rate)was only $69.96CDN !!
From :cool: to :( to :mad:
DOH

Same general story here, but I was told by Orbitz to disregard the email for those flights that had ticket numbers. (055 -, etc). So, I lose the one that was mid-buy, but get the two that had been given ticket numbers.

If you have ticket numbers, then you may be in the same position as I am. So, hang in there until at least Monday.

Wait until weekday business hours and call back then when CT can get ahold of counterparts at AZ. CT needs AZ's help for the tickets to be reinstated and that requires the appropriate AZ office to be staffed at the time CT works with AZ.

CT and AZ should be fixing this problem without your intervention. Sadly, some non-FTers are going to probably get nailed by this blundering on the part of our service providers.

I called Orbitz today - I told them that I need to make a change to my dates. They told me that I would need to mail the paper tickets back to them via a trackable source & then they would change the tickets at a cost of 30.00 per reservation + new shipping fees. The guy I spoke to (at a call center in Fargo) told me that he would note my reservation and that once I had an online trackable return number, they would be able to go ahead & reissue the tickets for the dates that I wanted and that there would be no refare involved as long as the business class seats were available. I had him note my PNR and told him as soon as I received the tickets I would ship them back to them and do the changes. He told me that wouldn't be a problem & noted my PNR.

For those that had the their tickets issued (not re-issued, but issued the first time round), a date change should not be a problem as the rules in Orbitz's system DO reflect that there are NO penalties for refunds or changes except Orbitz's 30.00 reissue fee. In theory, according to the guy I spoke with, I could also go to an Alitalia ticket office (i.e. IAD - the closed DC area office they have) and get them reissued free of charge there - not sure what I plan on doing - but it does appear the options are there & it has apparently been noted in my PNR.

Good luck to all!

If doing AZ changes at airports is a service fee applicable also?

I know at LHR that AZ has tried to collect service fees for changes to tickets from time to time. And later I was told by other AZ reps that service fees are waived for business class tickets. (That said, I don't know what AZ's official policy on service fees for changes/reissues/revalidations/etc. are but I know I've gotten changes done without paying the service fees.)

I called Orbitz today - I told them that I need to make a change to my dates. They told me that I would need to mail the paper tickets back to them via a trackable source & then they would change the tickets at a cost of 30.00 per reservation + new shipping fees. The guy I spoke to (at a call center in Fargo) told me that he would note my reservation and that once I had an online trackable return number, they would be able to go ahead & reissue the tickets for the dates that I wanted and that there would be no refare involved as long as the business class seats were available. I had him note my PNR and told him as soon as I received the tickets I would ship them back to them and do the changes. He told me that wouldn't be a problem & noted my PNR.

For those that had the their tickets issued (not re-issued, but issued the first time round), a date change should not be a problem as the rules in Orbitz's system DO reflect that there are NO penalties for refunds or changes except Orbitz's 30.00 reissue fee. In theory, according to the guy I spoke with, I could also go to an Alitalia ticket office (i.e. IAD - the closed DC area office they have) and get them reissued free of charge there - not sure what I plan on doing - but it does appear the options are there & it has apparently been noted in my PNR.

Good luck to all!


It will be interesting to see how this plays out. Please keep us informed. Perhaps Alitalia and Orbitz are not on the same page in reguards to date changes. If it works, it may be worth the $30 to change with Orbitz......

Anyone want to try for a stopover? :eek:

I called Orbitz today - I told them that I need to make a change to my dates. They told me that I would need to mail the paper tickets back to them via a trackable source & then they would change the tickets at a cost of 30.00 per reservation + new shipping fees. The guy I spoke to (at a call center in Fargo) told me that he would note my reservation and that once I had an online trackable return number, they would be able to go ahead & reissue the tickets for the dates that I wanted and that there would be no refare involved as long as the business class seats were available. I had him note my PNR and told him as soon as I received the tickets I would ship them back to them and do the changes. He told me that wouldn't be a problem & noted my PNR.

For those that had the their tickets issued (not re-issued, but issued the first time round), a date change should not be a problem as the rules in Orbitz's system DO reflect that there are NO penalties for refunds or changes except Orbitz's 30.00 reissue fee. In theory, according to the guy I spoke with, I could also go to an Alitalia ticket office (i.e. IAD - the closed DC area office they have) and get them reissued free of charge there - not sure what I plan on doing - but it does appear the options are there & it has apparently been noted in my PNR.

Good luck to all!


How do we know if they were re-issued? I myself do not exactly know...

How do we know if they were re-issued? I myself do not exactly know...

I would imagine that since the new fare rules show a penalty or no changes allowed, that'd be the best way - but you can still argue that you did not agree to those rules & your tickets should have been issued under the old rules.

GUWonder - re: AZ's fees - in theory, they shouldn't charge you a fee at the airport since it is an Orbtiz fee - they may charge you a paper ticket fee - but if they can't do etickets with Cyprus Airways, then they should NOT charge a paper ticket fee. I'm guessing that they don't have eticketing available with Cyprus Airways on all routes (since you can't book that route on their website for transatlantic travel, but you can for MXP/FCP-LCA trips - so I'm not sure how their agreements work).

Going offline til late night - a friend's 29th b'day in 30 minutes in Arlington which is 20 minutes away & I haven't even showered yet today! - so I'll try to answer any other questions about my conversation later on if anyone has any..

I would imagine that since the new fare rules show a penalty or no changes allowed, that'd be the best way - but you can still argue that you did not agree to those rules & your tickets should have been issued under the old rules.

GUWonder - re: AZ's fees - in theory, they shouldn't charge you a fee at the airport since it is an Orbtiz fee - they may charge you a paper ticket fee - but if they can't do etickets with Cyprus Airways, then they should NOT charge a paper ticket fee. I'm guessing that they don't have eticketing available with Cyprus Airways on all routes (since you can't book that route on their website for transatlantic travel, but you can for MXP/FCP-LCA trips - so I'm not sure how their agreements work).

Going offline til late night - a friend's 29th b'day in 30 minutes in Arlington which is 20 minutes away & I haven't even showered yet today! - so I'll try to answer any other questions about my conversation later on if anyone has any..



Thanks for the help, looks like mine were reissued and I'm sure many are in the same boat (with wanting to change dates, add stopovers etc.) The dates we currently have are fine, it's just the stopover part that's killing me

so basically if you ticket was never cancelled, you can switch the dates at no charge? excellent!

also, what other alitalia offices are there in the us? i tried finding out on their website, but it wouldn't work (shouldn't be that surprising....

so basically if you ticket was never cancelled, you can switch the dates at no charge? excellent!

also, what other alitalia offices are there in the us? i tried finding out on their website, but it wouldn't work (shouldn't be that surprising....


http://www.alitaliausa.com/customer/callcenter.htm

so basically if you ticket was never cancelled, you can switch the dates at no charge? excellent!

also, what other alitalia offices are there in the us? i tried finding out on their website, but it wouldn't work (shouldn't be that surprising....


New York at Empire State building,plus all airports AZ flies to, I guess.JFK,EWR,BOS,ORD(not sure about ORD!),IAD,MIA(at least they used to fly there no-stop).

so basically if you ticket was never cancelled, you can switch the dates at no charge? excellent!

also, what other alitalia offices are there in the us? i tried finding out on their website, but it wouldn't work (shouldn't be that surprising....

So how does someone -- especially a non-FTer -- know if the ticket was never cancelled?

Some of my ticketed itineraries had already been shipped out before the "cancellations" appeared online. (I need to check that my ticket numbers have not changed. :o )

So how does someone -- especially a non-FTer -- know if the ticket was never cancelled?

Some of my ticketed itineraries had already been shipped out before the "cancellations" appeared online. (I need to check that my ticket numbers have not changed. :o )


Good point, I automatically assumed mine was cancelled but never actually checked...

So I'm not too familiar with how this all works out:

Would a ticket number necessarily change if it was cancelled, then reissued?

According to my initial email, and the info I have in Orbitz, my ticket number is the same, but checking the fare rules online on Orbitz they have the nasty new rules :td:

I guess we'll wait and see (but i'm so anxious!)

So I'm not too familiar with how this all works out:

Would a ticket number necessarily change if it was cancelled, then reissued?

According to my initial email, and the info I have in Orbitz, my ticket number is the same, but checking the fare rules online on Orbitz they have the nasty new rules :td:

I guess we'll wait and see (but i'm so anxious!)

I believe they are "reinstating" not reissuing tickets ... so that leads me to believe that the numbers are remaining the same. But I'd rather know than "believe".

Just a random thought/reminder - but if your looking to book Hotels in Cyprus, I'd highly suggest booking them the agency that you booked your airline ticket through. Meaning, if you booked through Orbitz - then I'd think it'd only be right to book through Orbitz for your hotel if reasonable. Consider it a bit of a 'thank-you' for Orbitz standing up and holding thier ground with Alitalia.

People track stuff like that - ya never know, it might make them more inclined next time to stand up to the airline again. What goes around comes around.

You just have to compare your ticket numbers to the orginal ticket numbers. So you just have to wait a bit.

Just a random thought/reminder - but if your looking to book Hotels in Cyprus, I'd highly suggest booking them the agency that you booked your airline ticket through. Meaning, if you booked through Orbitz - then I'd think it'd only be right to book through Orbitz for your hotel if reasonable. Consider it a bit of a 'thank-you' for Orbitz standing up and holding thier ground with Alitalia.

People track stuff like that - ya never know, it might make them more inclined next time to stand up to the airline again. What goes around comes around.

Excellent suggestion.

(My two ticketed Orbitz itineraries are the only tickets I cannot yet account for. When they get delivered then I will certainly make sure the appropriate number of bookings go via Orbitz for that too.)

thanks...alitalia's office search engine wasn't working!

http://www.alitaliausa.com/customer/callcenter.htm

i don't believe my ticket was ever cancelled (never received email and always there when i checked a few times a day).....and the orbitz rules look very lenient:

FOR TRAVEL ON/AFTER 21MAY06 - USE NEW TVL DTE FOR ADDL RULES CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. CHANGES ANY TIME CHANGES NOT PERMITTED IN CASE OF REISSUE/REVALIDATION.

TRAVEL RESTRICTIONS: NO RESTRICTION

BLACKOUT DATES: NO RESTRICTION

SEASONALITY: NO RESTRICTION

FLIGHT APPLICATIONS: NO RESTRICTION

DAY/TIME APPLICATION: NO RESTRICTION

MINIMUM STAY: NO RESTRICTION

MAXIMUM STAY: NO RESTRICTION

SURCHARGES: NO RESTRICTION

OTHER DISCOUNT: NO RESTRICTION

ACCOMPANIED TRAVEL: NO RESTRICTION

ELIGIBILITY: NO RESTRICTION

looks like only restriction is stopovers:

STOPOVERS: NOT PERMITTED


8 TRANSFERS PERMITTED - 4 IN EACH DIRECTION. 1 AT THE DEPARTURE GATEWAY IN NORTH AMERICA 1 AT THE ARRIVAL GATEWAY IN NORTH AMERICA 1 ONLINE IN NORTH AMERICA IN EACH DIRECTION 2 ONLINE IN AREA 2/AREA 3 IN EACH DIRECTION.

The original rules said refundable and unlimited stopovers.

The outstanding question (I hope that answer bhatnasx got is correct) is whether AZ will attempt to impose rules that weren't in effect when we purchased our tickets.

The original rules said refundable and unlimited stopovers.

The outstanding question (I hope that answer bhatnasx got is correct) is whether AZ will attempt to impose rules that weren't in effect when we purchased our tickets.


*crossing fingers*

c'mon gleff, work your talkboard prez magic to win alitalia over :)

You just have to compare your ticket numbers to the orginal ticket numbers. So you just have to wait a bit.

That's what I would have thought. But if we are referring to cancellations of ticketed itineraries that were later reinstated then the distinction (or lack thereof) in ticket numbers may not be sufficiently telling, right? For example, if invalidated/cancelled tickets were later "reinstated" is it necessary that the ticket numbers would not remain the same? That is to ask, are those with reinstated ticketed itineraries getting new ticket numbers or not?

The way I see it the cancellation of the PNRs is separate from the voiding/cancellation/invalidation of the tickets, and I just want to know specifically to which of those arfgoblue was referring. :)

N.B. Maybe I'm using the term "reinstated" incorrectly here and that's why I may be making a mountain out of a molehill.

so it seems like stopovers are the only real difference even if the new rules are honored as stated...refunds are a but of a moot point :)

i believe that the rules on the "cancelled and reinstated" tickets are much more onerous....whether or not Alitalia will enforce them is open to discussion...

The original rules said refundable and unlimited stopovers.

The outstanding question (I hope that answer bhatnasx got is correct) is whether AZ will attempt to impose rules that weren't in effect when we purchased our tickets.

The rule change from refundable to non-refundable won't stick with the credit card companies.

Also what would be interesting is if someone flew part way and then disputed the entire ticket charge on the basis of a rules change that denied a date change on the return flights.

so it seems like stopovers are the only real difference even if the new rules are honored as stated...refunds are a but of a moot point :)

i believe that the rules on the "cancelled and reinstated" tickets are much more onerous....whether or not Alitalia will enforce them is open to discussion...

With AZ adding a stopover would routinely trigger a reprice (but it depended on the agent sometimes). It's the date change thing that I personally am most interested in -- after the refundability rule thing.

Just a random thought/reminder - but if your looking to book Hotels in Cyprus, I'd highly suggest booking them the agency that you booked your airline ticket through. Meaning, if you booked through Orbitz - then I'd think it'd only be right to book through Orbitz for your hotel if reasonable. Consider it a bit of a 'thank-you' for Orbitz standing up and holding thier ground with Alitalia.

People track stuff like that - ya never know, it might make them more inclined next time to stand up to the airline again. What goes around comes around.

An excellent suggestion, all the more so because Orbitz is offering some very attractive pricing for Cyprus hotels.

An excellent suggestion, all the more so because Orbitz is offering some very attractive pricing for Cyprus hotels.

I wonder why! :D :D :D

This thread is now so long that even the "search this thread" function is nearly useless, so sorry if asked recently (say in the last 20 pages or so ;) )

Our locators, ticket nos., all flights, and about half the seats were assigned by Orbitz around 9:30 AM PT on The Morning and haven't changed a bit since. However the itinerary still reads (UPS) "Tracking no. not yet available." I tried phoning Orbitz last night around 10:30 PM PT (12:30 AM CT) and got nothing but busy signals.

I'm not inclined to worry, but is anyone else in the same position? No tickets in hand (west coast so lag time typical) - but same 055+ ticket nos. on the screen as from the gitgo, but no UPS tracking no.?

This thread is now so long that even the "search this thread" function is nearly useless, so sorry if asked recently (say in the last 20 pages or so ;) )

Our locators, ticket nos., all flights, and about half the seats were assigned by Orbitz around 9:30 AM PT on The Morning and haven't changed a bit since. However the itinerary still reads (UPS) "Tracking no. not yet available." I tried phoning Orbitz last night around 10:30 PM PT (12:30 AM CT) and got nothing but busy signals.

I'm not inclined to worry, but is anyone else in the same position? No tickets in hand (west coast so lag time typical) - but same 055+ ticket nos. on the screen as from the gitgo, but no UPS tracking no.?

My situation with ticketed itineraries on Orbitz being undelivered sounds a lot like yours. I'm not calling (yet).

You know, I would be more than happy to change my reservation to leave from JFK, instead of making them pay for a flight on CO from YYZ to EWR...think they would spring for that? :-) They have to be paying CO something for that leg. :-)

That's what I would have thought. But if we are referring to cancellations of ticketed itineraries that were later reinstated then the distinction (or lack thereof) in ticket numbers may not be sufficiently telling, right? For example, if invalidated/cancelled tickets were later "reinstated" is it necessary that the ticket numbers would not remain the same? That is to ask, are those with reinstated ticketed itineraries getting new ticket numbers or not?

The way I see it the cancellation of the PNRs is separate from the voiding/cancellation/invalidation of the tickets, and I just want to know specifically to which of those arfgoblue was referring. :)

N.B. Maybe I'm using the term "reinstated" incorrectly here and that's why I may be making a mountain out of a molehill.

No one should be getting new ticket numbers - the agents are merely restoring the PNRs to reflect what is on the face of the ticket.

... I'm not inclined to worry, but is anyone else in the same position? No tickets in hand (west coast so lag time typical) - but same 055+ ticket nos. on the screen as from the gitgo, but no UPS tracking no.?


There's still no UPS tracking number in my Orbitz trip details and I've had the tickets in hand for a day and a half. I called and simply asked for my tracking number yesterday. They gave it to me, no problem. Turned out the package had already been delivered.

No one should be getting new ticket numbers - the agents are merely restoring the PNRs to reflect what is on the face of the ticket.

Thanks, for that reaffirms what I was thinking. ^^ And so the ticket number alone would not provide evidence that a ticketed itinerary was "cancelled and reinstated" or not.

In any event, I think the the original fare rules as contracted into at the time of ticketing should be honored -- whether "cancelled and reinstated" ticketed itineraries or never "cancelled" ticketed itineraries. This is just going to confuse customers and even Alitalia reps.

similar situtation in ticketed, uncancelled itinerary without a tracking number; called orbitz and obtained one.

with ups 2 day, takes 2-3 business days so hence no ticket arrived yet (expecting monday)...don't know why there is no tracking number associated with my itinerary at orbitz through.

My situation with ticketed itineraries on Orbitz being undelivered sounds a lot like yours. I'm not calling (yet).

You know, I would be more than happy to change my reservation to leave from JFK, instead of making them pay for a flight on CO from YYZ to EWR...think they would spring for that? :-) They have to be paying CO something for that leg. :-)

What would be the downside for AZ to allow people to ditch certain segments, especially the one's they don't operate?

How is AZ management not better off taking over all these bookings from the big 3-4 online travel agencies and allowing for customers to ditch segments that are not AZ-operated? As far as I can see it, it would save them some time and cut down on customer frustration.

What would be the downside for AZ to allow people to ditch certain segments, especially the one's they don't operate?

How is AZ management not better off taking over all these bookings from the big 3-4 online travel agencies and allowing for customers to ditch segments that are not AZ-operated? As far as I can see it, it would save them some time and cut down on customer frustration.

If I get reinstated I'll more than happy to start my trip ex NYC and not from YYZ!it's ok If I do end up in YYZ on the way back,never been there! :D

What would be the downside for AZ to allow people to ditch certain segments, especially the one's they don't operate?

How is AZ management not better off taking over all these bookings from the big 3-4 online travel agencies and allowing for customers to ditch segments that are not AZ-operated? As far as I can see it, it would save them some time and cut down on customer frustration.

Allowing pax to 'ditch' segments? :confused: You're kidding, right? First, nobody would even get to LCA as the MXP-LCA is a non-AZ operated codeshare. Second, it's not how through fares work, ever.

Allowing pax to 'ditch' segments? :confused: You're kidding, right? First, nobody would even get to LCA as the MXP-LCA is a non-AZ operated codeshare. Second, it's not how through fares work, ever.

I understand that it doesn't gel with most everything that is acceptable in the ticketing world :) , but wouldn't AZ save money if they allowed passengers -- just this once -- to opt out of flying the non-AZ-operated flights and just stick to AZ-operated flights?

I understand that it doesn't gel with most everything that is acceptable in the ticketing world :) , but wouldn't AZ save money if they allowed passengers -- just this once -- to opt out of flying the non-AZ-operated flights and just stick to AZ-operated flights?

No, because AZ would rather have pax who do not want to go to LCA cancel altogether than just go to Italy.

No, because AZ would rather have pax who do not want to go to LCA cancel altogether than just go to Italy.

If one accepts that most of those not allowed such "ditching" would choose cancellation, then I fully agree -- especially as AZ wants to encourage as many cancellation/refunds as soon as possible. However, the no date changes won't discourage people who are committed to using these tickets but would prefer more time in Italy than in Cyprus.

So once AZ has culled most of the herd, what will AZ do with those who no-show? Simply refund the money or honor the original tickets fare rules and let the ticket be used with mere date changes?

If one accepts that most of those not allowed such "ditching" would choose cancellation, then I fully agree -- especially as AZ wants to encourage as many cancellation/refunds as soon as possible. However, the no date changes won't discourage people who are committed to using these tickets but would prefer more time in Italy than in Cyprus.

So once AZ has culled most of the herd, what will AZ do with those who no-show? Simply refund the money or honor the original tickets fare rules and let the ticket be used with mere date changes?

I have no doubt whatsoever that AZ will gladly offer refunds at any time on these tickets - it's the ability to change dates, or anything else for that matter, that is highly dubious at best.

I have no doubt whatsoever that AZ will gladly offer refunds at any time on these tickets - it's the ability to change dates, or anything else for that matter, that is highly dubious at best.

To me, this sounds like all the more reason to still push the issue until the issued tickets are honored in full, including fare rules.

I have no doubt whatsoever that AZ will gladly offer refunds at any time on these tickets - it's the ability to change dates, or anything else for that matter, that is highly dubious at best.

As of this point, I'm about 80% sure I'm going. However, their new fare rules with the "no refunds" notation does concern me, in case I can't.

As of this point, I'm about 80% sure I'm going. However, their new fare rules with the "no refunds" notation does concern me, in case I can't.

That's the one rule change I would least worry about. Your credit card company will challenge the charges with the airline and give you a refund especially as it is well-documented that these AZ tickets were sold under fare rules noting the refundability of the tickets.

I have no doubt whatsoever that AZ will gladly offer refunds at any time on these tickets - it's the ability to change dates, or anything else for that matter, that is highly dubious at best.

AZ has no legal choice in the matter. They must honor all the fare rules that were in place at the time of ticketing or they are in breach of contract.

cliffnotes: people with ticket numbers are getting tix. everyone else isn't.
Aalitalia changed the fare rules. no resolution on ticket rule change.
is that good?Yes, thank you, that does help! ^

"Honoring the tickets" = honoring all the ticket's fare rules too. Anything else that is unilateral is simply not acceptable to me.

AZ has no legal choice in the matter.

The issue is whether a potential breach would entitle ticketholders to recovery, and whether the risk of litigation from angry ticketholders is outweighed by the unilateral imposition of contractual terms that mitigate the company's economic loss from the fiasco.

How would one convince a ticket agent (at the airport or an office) to allow date changes when they look at their reservation screen and only see the "new" changed rules?

Seems to me that it would be a breach of contract, but how on Earth would we enforce it, especially with front-line employees?

The issue is whether a potential breach would entitle ticketholders to recovery, and whether the risk of litigation from angry ticketholders is outweighed by the unilateral imposition of contractual terms that mitigate the company's economic loss from the fiasco.

A breach -- more than a potential breach -- is what we are talking about here. And a breach entitles ticketholders to remedy (including compensatory damages and/or specific performance).

More than the legal exposure, AZ should consider the negative media coverage. After telling the media that the tickets were being honored they are now dishonoring the tickets by unilaterally changing the terms of the ticket. If AZ is entitled to do this, then AZ is entitled to downgrade passengers and/or arbitrarily reroute/reschedule them to shake off parties who entered into a contract with it. They could even put passengers onto charter flights all on one or two dates. That doesn't make for a pretty picture.

Ticket = Contract

The issue is whether a potential breach would entitle ticketholders to recovery

Indeed it would. Enforcement of the contract + possible punitive damages could result.

and whether the risk of litigation from angry ticketholders is outweighed by the unilateral imposition of contractual terms that mitigate the company's economic loss from the fiasco.

They would become a laughingstock if their decision to abrogate their contractual obligations was widely communicated.

i think it is similar to how AZ is only honoring ticketed reservation, with the general public not understanding that many reservation were not honored; similarly, people won't understand that the rules are not being honored.

A breach -- more than a potential breach -- is what we are talking about here. And a breach entitles ticketholders to remedy (including compensatory damages and/or specific performance).

More than the legal exposure, AZ should consider the negative media coverage. After telling the media that the tickets were being honored they are now dishonoring the tickets by unilaterally changing the terms of the ticket. If AZ is entitled to do this, then AZ is entitled to downgrade passengers and/or arbitrarily reroute/reschedule them to shake off parties who entered into a contract with it. They could even put passengers onto charter flights all on one or two dates. That doesn't make for a pretty picture.

Ticket = Contract

i think it is similar to how AZ is only honoring ticketed reservation, with the general public not understanding that many reservation were not honored; similarly, people won't understand that the rules are not being honored.


Lucky for them, most of those who booked are FT'ers and we'll be well prepared :D

i think it is similar to how AZ is only honoring ticketed reservation, with the general public not understanding that many reservation were not honored; similarly, people won't understand that the rules are not being honored.

One successful lawsuit will let the general public know that the rules are being broken by AZ, should AZ decide to do so.

it is iffy...if they screw it up so it reprices then you may have to make a few phone calls....

How would one convince a ticket agent (at the airport or an office) to allow date changes when they look at their reservation screen and only see the "new" changed rules?

Seems to me that it would be a breach of contract, but how on Earth would we enforce it, especially with front-line employees?

i like to think so, but i am afraid that by then the issue would already be "old news" and all that would be recalled is that alitalia honored its obligation. and that is exactly what alitalia wants.

One successful lawsuit will let the general public know that the rules are being broken by AZ, should AZ decide to do so.

it is iffy...if they screw it up so it reprices then you may have to make a few phone calls....

If the agent pushes for a reprice, you just say you want to leave your ticket as is and try later/elsewhere. I've gone through this with plenty of airlines -- and dozens upon dozens of times with AZ. :D

I read that last 3.5 million posts or whatever it is at now, and was wondering if anyone else had their Travelocity reservation wipped out (cancelled) but recieved their paper tickets for it. Are they going to be putting the itinerary back, or should we call them?

Also my tickets say "business restricted." I was probably one of the first people to buy the tickets, and they were mailed to me before the itinerary was cancelled. Does business restricted mean that the new fare rules are in place? They also say NonEnd, what does that mean? Thanks :)

One other thing, with the AirCanada $0 fare fiasco, didn't they change the fare rules as well? They wouldn't allow any changes at all?

i like to think so, but i am afraid that by then the issue would already be "old news" and all that would be recalled is that alitalia honored its obligation. and that is exactly what alitalia wants.

Perhaps, but after that happens, the damage to AZ's reputation will begin. ;)

i think that by alitalia's point of view there are two seperate costs: PR (image) and actual lost revenue. the PR problem has been contained, as Alitalia by the general public would be viewed at worst as bungling but honoring their obligations. now they are fighting the second battle, by trying to not honor their contractual obligation and make it difficult for people so they cancel. that is what alitalia wants.

Lucky for them, most of those who booked are FT'ers and we'll be well prepared :D

If this mistake fare is "big news" in the US,it certainly is not in Italy.There's no mention of the big mess in Italy.They are very well connected to the media and someone has been very busy to avoid any leak to the press.Att