I think this is incorrect.

On virtually all non-full-fare tickets, the previous poster IS correct - any change before departure triggers a reprice of the entire itinerary, whereas permitted changes after departure typically incur only the change fee penalties (if any).

Personally, I'm of the view that AZ will take this approach - fine to change dates for free once you've departed - pay another $3000 or so if you try to change beforehand...

$350/day? :eek: :eek: :eek:
ok, now I reaaaally need that stopover!

Well it depends on how careful you are...I think the typical flyertalker is a much bigger spender than me. Now if one wants to stay at the LeMeridien or the IC... now that is big bucks....there appears to be other options for lodgings that are more moderate with good reviews on tripadvisor.com

Scroll up the page and look at all the green lights indicating people online - :D I've never seen such interest in a thread. ;)


I have been watching this thread silently from the get go. I also am truly amazed...it reminds me of the Fiji experiance we all went thru last year...and no I didn't book any of these tickets. Good luck and congrats on those who are going ^

On virtually all non-full-fare tickets, the previous poster IS correct - any change before departure triggers a reprice of the entire itinerary, whereas permitted changes after departure typically incur only the change fee penalties (if any).

Personally, I'm of the view that AZ will take this approach - fine to change dates for free once you've departed - pay another $3000 or so if you try to change beforehand...

Just for interest, how much notice would you need to give to change the date of the ticket? For instance:

Is it possible to do this after checking in for the first sector? (say on the initial YYZ-MXP portion of the ticket)
Or can it be done between arriving at MXP at 7:25am and the onward flight to LCA at 13:35 on the same day?

The aim here being to postpone the onward flight to LCA to a later date.

Even if I can’t do this, I think many successful FTers may want to.

Just because the original fare rules allowed unlimited stopovers doesn't mean that one could add stopovers to their ticket after ticketing without have to pay (a lot) more. If you wanted a stopover, you should have booked your original ticket with a stopover.


common sense says it does! common sense says that the rules of the time of booking apply!

on all my d tickets it was never ever a discussion about a date change. why shall it be with alitalia? do they have other business class rules than other airlines?

For what it's worth, the SK OSL-PEK tickets also weren't allowed to be changed.

I ended up changing them 12 times, and I even skipped the first segment (OSL-CPH) without a problem.

I'm sure Alitalia won't be much different... especially judging by the competence of their Revenue Management department (sarcasm!)

Has anyone who paid for second day air receive their tickets yet???

The big winner here will be Cyprus - already received free publicity from the ticket fiasco hitting the newswires, they could really capitalize by working out special hotel and tour packages for the Alitalia "special fare" passengers who will be descending on their island.

If we conservatively guess about 2,000 total tickets were issued (including repeat trips), and each person is expected to spend about $350 per day on hotel, food, transportation and shopping, that is about $700,000 of potential tourist dollars being spent on the island that would not exist absent this fare deal.

Perhaps their tourism offices are figuring out how to best capitalize on this ?

Your math only works if each person spends just one day in LCA. I doubt that's the case.

I also think your $350/person/day is high. Lots of hotels available for ~$200/night. Two people sharing a room would need to spend another $500/day on other things in order to get up to $350/person/day.

And what benefit would Cyprus get by offering deals to us? We're already going to Cyprus. Since we got such great deals on our plane tickets, I'm sure many of us will be spending freely once in Cyprus.

Has anyone who paid for second day air receive their tickets yet???

Mine is still in transit

It is likely that many of these unticketed reservations had Alitalia ticket numbers but once the mistake in fares was realized-- programming was halted on releasing the numbers and thus they never appeared to the customer.

I purchased 2 tickets and did not receive ticket numbers, but I did receive seat assignments and confirmation. I had my credit card charged for the tickets. My “trips” were later canceled by Orbitz and followed up with the email ….” Due to a data-entry error by Alitalia”.

This morning my credit card was charged a service/delivery fee by Orbitz. I hope that if no tickets are delivered the money will be reinstated to my account without my having to go to my bank and file a dispute for both charges.

Orbitz/Alitalia should have honored all purchases or none. The customer did not know of the magical cut-off time. They bought tickets in good faith, whether they felt the fares were a mistake or a bargain.

I am very happy for all that had ticket numbers on their itin. and are looking forward to a new adventure. I will look forward to reading all reports after trips are made…living vicariously through fellow FlyerTalkers.

Sorry for the ramble…kept my mouth shut for over a year…but felt I had to say something on this.

Ahem, me, and maybe Mr Zhu? I just wanted to say Mr Zhu. It would be great if AZ would take people who had seat numbers *wink wink

Mr. Zhu agrees. But he doesn't really care. He got his gelato. It would be great but you can't win them all. Sadly Mr. Zhu was also all over the Singapore fiasco and got nothing out of that. Mr. Zhu = 0:2

Mr. Zhu agrees. But he doesn't really care. He got his gelato. It would be great but you can't win them all. Sadly Mr. Zhu was also all over the Singapore fiasco and got nothing out of that. Mr. Zhu = 0:2

0:2 but you still get gelato. Life goes on. ;)

I just spent an hour on the phone with CT--only about 5 minutes of which was actually me talking to someone...

Anyway, after the lengthy repeated holds, the agent came back and seemed to be reading straight from a memo. Seems pretty much the same deal as Orbitz...if you were ticketed, you are fine.

My UPS tracking # shows my tickets just hanging out in Seattle with a request to be returned to sender, but the agent said to give it a few days and not to worry.

I just spent an hour on the phone with CT--only about 5 minutes of which was actually me talking to someone...

Anyway, after the lengthy repeated holds, the agent came back and seemed to be reading straight from a memo. Seems pretty much the same deal as Orbitz...if you were ticketed, you are fine.

My UPS tracking # shows my tickets just hanging out in Seattle with a request to be returned to sender, but the agent said to give it a few days and not to worry.

Oh that is good news!!!

Thanks very much for posting!

(Just for interest – what is the situation on your online account? Does it still show your itinerary as cancelled?)

Your math only works if each person spends just one day in LCA. I doubt that's the case.

I also think your $350/person/day is high. Lots of hotels available for ~$200/night. Two people sharing a room would need to spend another $500/day on other things in order to get up to $350/person/day.

And what benefit would Cyprus get by offering deals to us? We're already going to Cyprus. Since we got such great deals on our plane tickets, I'm sure many of us will be spending freely once in Cyprus.

You have over 3,000 posts on FT and you still pay for your hotels?? :D

I booked three reservations on Wednesday with Orbitz. The first, at 11:50 AM ET (that included an AA segment) received ticket numbers but has been subsequently dismembered. The second, done at 12 PM ET (AZ and codeshare to LCA) received ticket numbers and arrived today, although Orbitz never posted a fedex tracking number. The third, at 1 PM ET, never received ticket numbers and is now listed as canceled.

My itineraries aren't ideal, although the one I received tickets for will work for a good weekend. If we end up able to change dates, fine; if we can add the stopover, unbelievable. All in all I'm very happy so far.

I got my paper tickets yesterday, but my reservations are still showing up on Orbitz as cancelled??? Do I need to do anything or just wait and the reservation will reappear. Or does the reservation even matter now that I have the paper tickets?

Mr. Zhu agrees. But he doesn't really care. He got his gelato. It would be great but you can't win them all. Sadly Mr. Zhu was also all over the Singapore fiasco and got nothing out of that. Mr. Zhu = 0:2What was the Singapore fiasco?

I just spent an hour on the phone with CT--only about 5 minutes of which was actually me talking to someone...

Anyway, after the lengthy repeated holds, the agent came back and seemed to be reading straight from a memo. Seems pretty much the same deal as Orbitz...if you were ticketed, you are fine.

My UPS tracking # shows my tickets just hanging out in Seattle with a request to be returned to sender, but the agent said to give it a few days and not to worry.

This is indeed great!still waiting for a Ct supervisor to call me back!

Oh that is good news!!!

Thanks very much for posting!

(Just for interest – what is the situation on your online account? Does it still show your itinerary as cancelled?)

My online account shows my 055 ticket numbers but just a r/t YYZ-EWR, right now. But the agents always referred to it as a r/t to Larnaca--I was playing dumb guy and acting like I just needed to check on the UPS delivery problem before she read me the script on Alitalia's error.

Hopefully UPS will just deliver that envelope today! But that would be too simple...

For what it's worth, the SK OSL-PEK tickets also weren't allowed to be changed.


Date changes have been allowed from the onset on these.

Date changes have been allowed from the onset on these.Which means that date changes have been allowed right from the start - right? Because individuals here seem to be leaning more towards the fact that this is not the case, as a reprice would be necessary.

My online account shows my 055 ticket numbers but just a r/t YYZ-EWR, right now. But the agents always referred to it as a r/t to Larnaca--I was playing dumb guy and acting like I just needed to check on the UPS delivery problem before she read me the script on Alitalia's error.

Hopefully UPS will just deliver that envelope today! But that would be too simple...

Thanks for the reply,

So does that mean your reservation is 'active' in the my trips section?
Was it ever cancelled?

Mine says: 'You have no trips booked' and all the ticket details and numbers are in the canceled page.

(EDIT to add that this is re a CheapTickets booking)

Mine says: 'You have no trips booked' and all the ticket details and numbers are in the canceled page.



Same here

I've gotten my cancelled ticketed bookings noted for re-issuance, but I have to call back to initiate the process. I do not like these new fare rules.

Could I dispute the charge with my credit card later, if they decline to honor the ticket as purchased? I hate to do that, but I was hoping to have some flexibility on some of my itineraries, and the original fare rules stated that the tickets were fully refundable.

Quite frankly, it seems a bit much to be complaining about not having flexibility when you are paying basically nothing for a business class round trip to europe.

Which means that date changes have been allowed right from the start - right? Because individuals here seem to be leaning more towards the fact that this is not the case, as a reprice would be necessary.


there is no reason why it shall not be the case. business class is changeable, isn't it? we are all booked in d class!

MrZhu RE only letting ticketed reservations go:

Mr. Zhu thinks it was brilliant PR on the part of Orbitz – while he is miffed he lost his tickets he still applauds their shrewd talent.

Most people who watch the CNN piece or read the paper don’t understand the difference between ticketed and not, and will come away thinking that Orbitz and AZ are really “stand up”. From a financial perspective I think the cost is low. Assuming that ticket #s were issued in relation to the time of purchase and that the number of tickets purchased grew exponential (with a huge (HUGE he repeats for emphasis) explosion after the farealert email, I am guessing that at most AZ is on the hook for only 60% of tickets “purchased”. Mr. Zhu guesstimates maybe they are honoring only 80% but come of looking to the general public looking clean clean clean.

Thanks for the reply,

So does that mean your reservation is 'active' in the my trips section?
Was it ever cancelled?

Mine says: 'You have no trips booked' and all the ticket details and numbers are in the canceled page.

(EDIT to add that this is re a CheapTickets boking)

Oh, mine never was really cancelled then. It's always been showing up as active--albeit now as a YYZ-EWR r/t with 055 ticket numbers.

I purchased mine at 12:46am PT in the wee hours of Wednesday.

FYI, here is part of the original fare rules, pulled off Expedia while the low price was still available:

FIRST TRAVEL -20MAY06
SEASONS - NO RESTRICTION
PENALTIES - CANCEL-BEFORE/AFTER DEPART
CHANGE-BEFORE/AFTER DEPART
FOR ALL CONDITIONS SEE TEXT RULE
DAY/TIME - NO RESTRICTION
ADV RES/TKT - NO RESTRICTION
MIN STAY - NO RESTRICTION
MAX STAY - NO RESTRICTION
BLACKOUTS - NO RESTRICTION
SURCHARGES - NONE
STOPOVERS - PERMITTED-UNLIMITED
DEPARTURE OUTBOUND TRANSATLANTIC SECTOR
TRANSFERS - 8 PERMITTED OUTBOUND 4 INBOUND 4
FLT APPLIC - NO RESTRICTION

IMO, these are the rules that will apply. So can anyone tell me if there are indeed charges to cancel/change before/after departure? I'm slightly confused.

there is no reason why it shall not be the case. business class is changeable, isn't it? we are all booked in d class!Yes, but we are trying to avoid the re-pricing to take place.

Just got off the phone with one of the Alitalia's internal departments in the US and they are now aware of the issue and are working to re-instate the PNRs that their system cancelled yesterday ^.

Their estimate is that that it would take them approx. 24 hours. After that, the TAs should be able to see the restored PNRs.

It should not matter who you booked through, as long as you were ticketed before the fare was changed. You also should not worry if your paper tickets were 'recalled' after being issued. What happened was that Alitalia originally tried to 'unconfirm' the segments. Since there is no such concept as an "invalid fare" after ticket issuance, Travelocity's systems interpreted this as a schedule change, and tried to prevent some of the tickets from being sent out unnecessarily with incorrect flights/times. This should not be viewed as an attempt by the agency to cancel the tickets.

(This is my personal opinion and no responsibility is accepted whatsoever).

Can Mr. Zhu enlighten us and tell us what the Singapore fiasco was?

I have to say, MrZhu is my favourite new FTer... welcome!!

Quite frankly, it seems a bit much to be complaining about not having flexibility when you are paying basically nothing for a business class round trip to europe.

Quite frankly, such restriction reduces materially the value of the goods purchased.

But anyway, like I said, I'm going to cross this bridge when I come to it, not right now.

Oh, mine never was really cancelled then. It's always been showing up as active--albeit now as a YYZ-EWR r/t with 055 ticket numbers.

I purchased mine at 12:46am PT in the wee hours of Wednesday.

If that's 8 hours behind GMT, then I guess I booked mine a couple of hours later. Well done anyway! :)

I have to say, MrZhu is my favourite new FTer... welcome!!

I like Mr. Zhu too - but I also love granny! Welcome too!!! (even though you've already been around for a while!)

Called Cheaptickets and got my tracking number. I was on hold for only 16mins and no problem. Tickets are on there way but on the UPS website it says"AS REQUESTED BY THE CUSTOMER, THE RECEIVER WILL PICKUP AT A UPS FACILITY WITHIN 5 BUSINESS DAYS" very strange. I chose the 2 day air and I wonder why it says that.

business class is changeable, isn't it? we are all booked in d class!

Yes, but changes before departure on a ticket are supposed to result in a reprice of the entire itinerary.

What happens if when reinstating our tickets, "D" is sold out or has less seats than we need for that flight? Will Alitalia "force" the reservation manually or offer other flight options? Which sounds more viable if that should happen?

Called Cheaptickets and got my tracking number. I was on hold for only 16mins and no problem. Tickets are on there way but on the UPS website it says"AS REQUESTED BY THE CUSTOMER, THE RECEIVER WILL PICKUP AT A UPS FACILITY WITHIN 5 BUSINESS DAYS" very strange. I chose the 2 day air and I wonder why it says that.

Sorry to be a pain about this - but were your tickets active when you called? Or had they been moved into the 'canceled' naughty corner?

Sorry to be a pain about this - but were your tickets active when you called? Or had they been moved into the 'canceled' naughty corner?

Yes my reservation still shows up complete on cheaptickets. I bought my tickets at around 1:30am Wednesday.

What happens if when reinstating our tickets, "D" is sold out or has less seats than we need for that flight? Will Alitalia "force" the reservation manually or offer other flight options? Which sounds more viable if that should happen?

AZ would have to force the booking, as changing the routing would trigger the dreaded reissue.

I am AA PLT and I know Alitalia is not AA partner. What US based carrier FF # should I use - Delta or Continental?

Yes, but changes before departure on a ticket are supposed to result in a reprice of the entire itinerary.


Does this include simple date/time changes or scedule changes or both??

common sense says it does! common sense says that the rules of the time of booking apply!

on all my d tickets it was never ever a discussion about a date change. why shall it be with alitalia? do they have other business class rules than other airlines?

Why is it so hard to tell the difference between adding a stopover after ticketing and ticketing with a stopover? Unlimited stopovers means that you can have as many stopovers as you want (subject to the maximum number of connections) at the time of booking. It does not mean that you can add stopovers later on. That usually requires a reissue of the ticket, which would also include a reprice.

Now, SAS has allowed us to add stopovers on its mistake fare without reissuing the ticket, and the same might occur here. But I think it is more likely that one will not be able to add stopovers that were not part of the original ticket, and that does not violate either set of fare rules that we might have.

Just got off the phone with one of the Alitalia's internal departments in the US and they are now aware of the issue and are working to re-instate the PNRs that their system cancelled yesterday ^.

Their estimate is that that it would take them approx. 24 hours. After that, the TAs should be able to see the restored PNRs.

It should not matter who you booked through, as long as you were ticketed before the fare was changed. You also should not worry if your paper tickets were 'recalled' after being issued. What happened was that Alitalia originally tried to 'uncofirm' the segments. Since there is no such concept as an "invalid fare" after ticket issuance, Travelocity's systems interpreted this as a schedule change, and tried to prevent some of the tickets from being sent out unnecessarily with incorrect flights/times. This should not be viewed as an attempt by the agency to cancel the tickets.

(This is my personal opinion and no responsibility is accepted whatsoever).
I love this!!!!!!!!!!

I am AA PLT and I know Alitalia is not AA partner. What US based carrier FF # should I use - Delta or Continental?

Hi SC-G

CAn I suggest you post this question in the Skyteam forum (Under Airline Alliances) - it's actually quite an involved question with more ramifications than you may realise. FTers in that forum will be best qualified to answer this query.

You have over 3,000 posts on FT and you still pay for your hotels?? :D

Of course I'm not going to be paying for hotels. Two HH CCs + one AA CC = 60k HH points = 6 nights at the cat 1 Hilton in Cyprus. $1,200 value for $0. That's more my style.

Sure wish I could do the same amount of virtual running this year as I did last....

I love this!!!!!!!!!!

Thanks for posting this again - I can't believe I missed it first time around!!! :confused:

Must be some kind of FT fatigue setting in. :)

What was the Singapore fiasco?

http://www.flyertalk.com/forum/showthread.php?t=458932&highlight=singapore

I have to say, MrZhu is my favourite new FTer... welcome!!
:) :) :)

Thanks for posting this again - I can't believe I missed it first time around!!! :confused:

Must be some kind of FT fatigue setting in. :)

you are very welcome!I hope I get my tickets today!spoke to AZ for an unrelated issue,than asked about it!the agent was almost sad!he gave me another number to contact! :D

I got to get away from Flyertalk awhile I am exhausted reading all the interesting posts. But before I go and get on with my life and planning a trip to Cyprus I want to say thank you to:

Randy for this great site and its camaraderie

rosj for the OP

Heathrowguy for his personal help

all the other posters that made this an exciting ride (emotional rollercoaster) with a very happy ending for most travelers

Rachel and Sonja at Orbitz that seemed to enjoy telling me the good news as much as I enjoyed hearing it!

^ :D ^ :D

Of course I'm not going to be paying for hotels. Two HH CCs + one AA CC = 60k HH points = 6 nights at the cat 1 Hilton in Cyprus. $1,200 value for $0. That's more my style.

Sure wish I could do the same amount of virtual running this year as I did last....

I actually booked the Hilton Park Nicosia for 10,000 HH points as well (Cat 1) but it seems that the hotel is further away from the coast and more isolated. Nothing wrong with the hotel itself, reviews are great. It was just the location that I was concerned with.

Yes, but changes before departure on a ticket are supposed to result in a reprice of the entire itinerary.

But if the ticket allows changes, then when you make the changes shouldn't matter. There should not be a reprice unless something changes other than the dates (like changing O/D, adding cities, adding stopovers).

I believe the only tickets that require a reprice just because of a pre-departure date change are those that cannot be refunded or changed.

I actually booked the Hilton Park Nicosia for 10,000 HH points as well (Cat 1) but it seems that the hotel is further away from the coast and more isolated. Nothing wrong with the hotel itself, reviews are great. It was just the location that I was concerned with.

I booked the same hotel just as a backup. It's just about in the center of the country, but seems pretty nice. I doubt anyone would want to spend 7 nights there, but a few days would be fine.

I also have been very pleased when looking up rental car rates.

But if the ticket allows changes, then when you make the changes shouldn't matter. There should not be a reprice unless something changes other than the dates (like changing O/D, adding cities, adding stopovers).

I believe the only tickets that require a reprice just because of a pre-departure date change are those that cannot be refunded or changed.

Just got off the phone with Alitalia....

I asked about date changes and after consulting with a supervisor the agent told me absolutely no changes permited not date nor routing.
we'll have to wait and see if this changes or not.

I like Mr. Zhu too - but I also love granny! Welcome too!!! (even though you've already been around for a while!)

I wonder if MrZhu has a cousin named arturo ? :)

I had my booking with an extended stopover and then a quick turnaround in LCA. Just too bad I forgot my debit card. For those of you that got their tickets with the hope of changing your stopover time and dates, do you think that they will reprice? I wonder how much airfare out of LCA to a more popular destination would cost one?

Travelocity comes through -- finally

For those with tickets on Travelocity, good news! They are reinstating the original tickets (with the original ticket numbers) as of 8:30 PDT. First call of the morning -- at 7:00am PDT -- was met with "it's an invalid reservation so your only option is to pay the difference between $33 and the updated fare" -- but persistance paid off. Alitalia finally caved and allowed Travelocity to reinstate the original tickets. They now show up again under the trip ID # -- same flights, same ticket numbers.

There's been a relative dearth of Travelocity experiences posted so I thought I'd post this. If you had tickets numbers on Travelocity, call and get them reinstated (or check under your trip id to see if it's been done already).

One catch: Alitalia, despite the original fare rules, is not allowing changes to the itinerary. Period. So you'll probably be stuck with whatever dates you originally had. I'm not complaining -- New years eve in Milan sounds great to me :)

Larnaca itself might not be a popular tourist destination, but Cyprus as a whole is. It´s filled with young britons enjoying three s´s,sea, sex and sun. There are resort town such as Ayia Napa that are like Cancun during the spring break. Quite boring to most over 25, but it´s a very popular tourist site.

I wonder if MrZhu has a cousin named arturo ? :)

No. But MrZhu allways welcomes more family....

Larnaca itself might not be a popular tourist destination, but Cyprus as a whole is. It´s filled with young britons enjoying three s´s,sea, sex and sun. There are resort town such as Ayia Napa that are like Cancun during the spring break. Quite boring to most over 25, but it´s a very popular tourist site.
DUH, no I am really wishing I had memorized my debit card number or remembered to take it with me. :mad:

I wonder if MrZhu has a cousin named arturo ? :)

My exact thoughts! :D

Larnaca itself might not be a popular tourist destination, but Cyprus as a whole is. It´s filled with young britons enjoying three s´s,sea, sex and sun. There are resort town such as Ayia Napa that are like Cancun during the spring break. Quite boring to most over 25, but it´s a very popular tourist site.

cancun? ugh :p

sigh - if I can't get a stopover I *suppose* I can cope. hopefully cyprus doesn't leave me broke.

Question for those reinstated:did you have any flight on AA/AC?Any illegal connection time (MCT)?Can anyone give me again the CT number?Forgot it at home!thanks!

Just got off the phone with Alitalia....

I asked about date changes and after consulting with a supervisor the agent told me absolutely no changes permited not date nor routing.
we'll have to wait and see if this changes or not.

I'm am sure that is what they're going to try to go with...the 'mysterious' rule fare changes etc. They're going to let them go...but make it as difficult as possible :eek: Now of course it is possible that the situation is fluid and may see changes....rollercoasters are always like like that .

Question for those reinstated:did you have any flight on AA/AC?Any illegal connection time (MCT)?Can anyone give me again the CT number?Forgot it at home!thanks!

CT number: 1-888-922-8849.

If calling from outside the United States, dial 1-615-874-4304.

My understanding is that the fare rules which apply to your ticket are the rules which were published at the time of ticketing. Any subsequent ammendments the airline chooses to make to the rules will only apply to tickets printed after the rules changes.

I remember changing a ticket once where I was told by a helpful CSR to have the customer care department look up the historical rule display, which will display the fare rules at time of ticketing.

Granted it may not be easy to get someone at Orbitz or AZ to bother to take the extra step, but I think you do have ground to stand on if you want to change/refund.


Adding a stopover - may not be as easy, though I don't think this has anything to do with the rule changes. My understanding is that because the taxes change when you add a stopover, a reissue is required. And reissue = repice.

Good luck to all those in limbo

cheers

If I have the original rules in hand, AZ's been more than willing to honor the original fare rules with other "special" fares even when they have trouble pulling them up. I even do the fare rule interpretation for them before reading the fare rule to them. And then they do the right, honorable thing. :D

Orbitz has been so helpful today. I got my tracking number. Should recieve the tickets soon. Also, they are even trying to reserve my seats with Alitalia for the family.

Orbitz ticket buyers with tickets in hand may view their bookings online via www.mytripandmore.com, using the PNR located on the face of the ticket coupon.

If I have the original rules in hand, AZ's been more than willing to honor the original fare rules with other "special" fares even when they have trouble pulling them up. I even do the fare rule interpretation for them before reading the fare rule to them. And then they do the right, honorable thing. :D
I think we should collectively send Russell Peters to Italy to talk to the CEO. "be a man"..."do the right thing..."

Larnaca itself might not be a popular tourist destination, but Cyprus as a whole is. It´s filled with young britons enjoying three s´s,sea, sex and sun. There are resort town such as Ayia Napa that are like Cancun during the spring break. Quite boring to most over 25, but it´s a very popular tourist site.

People say the same thing about Alicante (Spain) as they equate it exclusively with Benidorm and Torrevieja. I've never been to any country in or around the mediterranean which wasn't charming and beautiful as soon as you stepped away from the resorts, and ghettos of villas for tourists and retired immigrants.

Even if you don't like Cancun, it can't be that hard to travel on to a nearby town or village.

I had my booking with an extended stopover and then a quick turnaround in LCA. Just too bad I forgot my debit card. For those of you that got their tickets with the hope of changing your stopover time and dates, do you think that they will reprice? I wonder how much airfare out of LCA to a more popular destination would cost one?


Cyprus is popular with lots to do and see... it has a ton of History - 10000 years of civilization they say.

I'm going to be on photo-safari while visiting ^


A round trip flight from LCA to into Europe can be had for about ~200 $US on one of the regional airlines.

What happens if when reinstating our tickets, "D" is sold out or has less seats than we need for that flight? Will Alitalia "force" the reservation manually or offer other flight options? Which sounds more viable if that should happen?


That was my question as well. Because depending on how they reinstate the reservations some people who were confirmed in business on some legs may find themselves confirmed in econ. For instance there are 6 of us going. But only 3 of us were confirmed in business but all booked under the same business fare basis. And now there are only 2 seats. Orbitz said they will reacccomdate. We'll see.

An Update: Just got a call from TCY, advising that my reservation that "was cancelled in error by AZ" has been reinstated ^.

Just got off the phone with one of the Alitalia's internal departments in the US and they are now aware of the issue and are working to re-instate the PNRs that their system cancelled yesterday ^.

Their estimate is that that it would take them approx. 24 hours. After that, the TAs should be able to see the restored PNRs.

It should not matter who you booked through, as long as you were ticketed before the fare was changed. You also should not worry if your paper tickets were 'recalled' after being issued. What happened was that Alitalia originally tried to 'unconfirm' the segments. Since there is no such concept as an "invalid fare" after ticket issuance, Travelocity's systems interpreted this as a schedule change, and tried to prevent some of the tickets from being sent out unnecessarily with incorrect flights/times. This should not be viewed as an attempt by the agency to cancel the tickets.

(This is my personal opinion and no responsibility is accepted whatsoever).

Got one ticket today by UPS

4 still showing in orbitz system, should be here today with the 2 day delivery chosen.

2 in orbitz system for 2007 travel with ticket numbers show cancelled? But my credit card has been charged????

Should I call Orbitz, and what do I say.

Im a newbie at this....so appreciate the help.

An Update: Just got a call from TCY, advising that my reservation that "was cancelled in error by AZ" has been reinstated ^.

Congratulations! And thanks again for a detailed and very heartwarming post!

A round trip flight from LCA to into Europe can be had for about ~200 $US on one of the regional airlines.

:confused:
where at? I couldn't find anything under $500+

:confused:
where at? I couldn't find anything under $500+
http://www.whichbudget.com/en/cheapflights.php?from=LCA

http://www.whichbudget.com/en/cheapflights.php?from=LCA

thanks - never heard of most of these airlines, but I'll check it out :p

http://www.whichbudget.com/en/cheapflights.php?from=LCA

I use whichbudget.com, dohop.com, kayak.com, mobissimo.com and travelocity.com (with flexible dates) to see what are the best fares.

:confused:
where at? I couldn't find anything under $500+

I didn't do an extensive search but I was looking at LCA to ATH in August.

Cyprus Airways $199 nonstop (http://matrix.itasoftware.com/cvg/dispatch/bonsaiproxy/p;jsessionid=F1D28042A4A099A679554552F255C932?V=M2 7099907572100445442&AAC=2006-04-07-12&AAA=30&TBS=30&L=B28351635788828157598&J=0&Q=-1)

Greece counts as Europe right? :p

found a hostel, here is the info:

Hostel Name: Larnaca
Address: 27 Nicolaou Rossou St, near Ayios Lazaros Church, Larnaca, Cyprus
Phone: +357(4)621188

no email or website...anyone have minutes to cyprus? :)

Peatisback, thanks for the information.

If someone:

-with a ticket number
-without ticket in hand/en route
-with a cancelled reservation

recieves an e-mail/sees that their reservation has been "automatically" reinstated, please let us know.

I will eventually call and harangue Orbitz if need be, but if it appears that they are reinstating reservations on their own, I'll sit tight.

My travel isn't until February, so I expect to be at the bottom of the list.

Bump on this request. Anyone with Orbitz ITN been automatically reinstated?

People say the same thing about Alicante (Spain) as they equate it exclusively with Benidorm and Torrevieja. I've never been to any country in or around the mediterranean which wasn't charming and beautiful as soon as you stepped away from the resorts, and ghettos of villas for tourists and retired immigrants.

Even if you don't like Cancun, it can't be that hard to travel on to a nearby town or village.

I didn´t mean to say that Cyprus wouldn´t be intresting. I just wrote what it brings into mind to a Northern European. The country is small and one of the new members within the European Union. As it´s an island in the Mediterranean Sea, you can obviously go to a beach, get some sun or otherwise just relax.

Many people on this thread seem to think they need to get away from Cyprus as fast as they land there. I wanted to say that it´s not true. You can enhoy yourself there too. I haven´t been there, but I´d guess Larnaca is a good place to start an island hopping tour around the Greek islands. Summer will be very hot. For me, coming from cold climates, best time to visit would be late september-early november.

You can get to London to for £140 ($250) return on flyhelios.com.

This airline also goes to Warsaw for just a little more (check http://www.starwoodhotels.com/promotions/promo_landing.html?category=GENDRE_H for offers in Warsaw) - you'll save money going there though as it's much cheaper than London :eek:

You can get to London to for £140 ($250) return on flyhelios.com.

This airline also goes to Warsaw for just a little more (check http://www.starwoodhotels.com/promotions/promo_landing.html?category=GENDRE_H for offers in Warsaw) - you'll save money going there though as it's much cheaper than London :eek:

Helios is the airline that crashed last year I guess... :(

Helios is the airline that crashed last year I guess... :(

Yep!

I'm sure they're all being extra careful now ;)

Looks like I'm good to go (if no one steals the tix from my front porch):

LAUREL, MD, US:

04/07/2006 10:01 A.M. DELIVERY
04/07/2006 8:20 A.M. OUT FOR DELIVERY
04/07/2006 8:19 A.M. ARRIVAL SCAN

LINTHICUM, MD, US:

04/07/2006 7:02 A.M. DEPARTURE SCAN
04/07/2006 5:30 A.M. ARRIVAL SCAN

PHILADELPHIA, PA, US:

04/07/2006 3:21 A.M. DEPARTURE SCAN
04/07/2006 12:51 A.M. ARRIVAL SCAN

MINNEAPOLIS, MN, US:

04/06/2006 9:23 P.M. DEPARTURE SCAN
04/06/2006 8:12 P.M. ARRIVAL SCAN

NORTH MANKATO, MN, US:

04/06/2006 6:46 P.M. DEPARTURE SCAN
04/06/2006 6:16 P.M. ORIGIN SCAN

US:

04/05/2006 2:27 P.M. BILLING INFORMATION RECEIVED

This was booked on Orbitz at 12:55 PM EDT, with tickets issued by 1:08 PM. They may have ticketed this quickly since I selected the expedited shipping for $5 extra. They apparently held the package at Orbitz and never touched the record pending the discussions with AZ, then followed through with the expedited shipping last night. :cool:

An interesting fact about Cyprus; it's divided between the Greek and Turkish sides, the dividing line runs right through the city of Nicosia. The nothern half has declared itself independent, but it is only recognized by Turkey. For those of you that collect passport stamps or countries, this gives you the option of getting two in one. :)

Also, for the Egyptologists among us, flights to Cairo are about 60 minutes and $200. ^ Also look at Tel Aviv, Beirut, and other Near East/North African destinations. This is gonna be fun! :)

Looks like I'm good to go (if no one steals the tix from my front porch):

LAUREL, MD, US:

04/07/2006 10:01 A.M. DELIVERY
04/07/2006 8:20 A.M. OUT FOR DELIVERY
04/07/2006 8:19 A.M. ARRIVAL SCAN

LINTHICUM, MD, US:

04/07/2006 7:02 A.M. DEPARTURE SCAN
04/07/2006 5:30 A.M. ARRIVAL SCAN

PHILADELPHIA, PA, US:

04/07/2006 3:21 A.M. DEPARTURE SCAN
04/07/2006 12:51 A.M. ARRIVAL SCAN

MINNEAPOLIS, MN, US:

04/06/2006 9:23 P.M. DEPARTURE SCAN
04/06/2006 8:12 P.M. ARRIVAL SCAN

NORTH MANKATO, MN, US:

04/06/2006 6:46 P.M. DEPARTURE SCAN
04/06/2006 6:16 P.M. ORIGIN SCAN

US:

04/05/2006 2:27 P.M. BILLING INFORMATION RECEIVED

This was booked on Orbitz at 12:55 PM EDT, with tickets issued by 1:08 PM. They may have ticketed this quickly since I selected the expedited shipping for $5 extra. They apparently held the package at Orbitz and never touched the record pending the discussions with AZ, then followed through with the expedited shipping last night. :cool:

Interesting...I wonder how they decide which ones to send out. I also chose overnight shipping, got ticket numbers and a tracking number from Orbitz, but mine still hasn't left Mankato. I talked to Orbitz today and they confirmed that it will be honored, and they hope to get the rest of the tix. out the door in their 4:30 shipment today, pending resolution from AZ. I guess that means the rest of us can expect to see these on Mon.?

Interesting...I wonder how they decide which ones to send out. I also chose overnight shipping, got ticket numbers and a tracking number from Orbitz, but mine still hasn't left Mankato. I talked to Orbitz today and they confirmed that it will be honored, and they hope to get the rest of the tix. out the door in their 4:30 shipment today, pending resolution from AZ. I guess that means the rest of us can expect to see these on Mon.?

Did they ever mess with your reservation? If so, reinstatement could be the cause of the delay. If not, it may just be luck of the draw.

Did they ever mess with your reservation? If so, reinstatement could be the cause of the delay. If not, it may just be luck of the draw.

All the AZ flights disappeared, so they do have to reinstate. That must be it. Any definitive word from AZ on how long this will take? I have a May reservation, so if it hasn't beed done to mine (and they're proceeding in order of departure), I'm assuming it hasn't been done to anyone's yet.

Your math only works if each person spends just one day in LCA. I doubt that's the case.

I also think your $350/person/day is high. Lots of hotels available for ~$200/night. Two people sharing a room would need to spend another $500/day on other things in order to get up to $350/person/day.

And what benefit would Cyprus get by offering deals to us? We're already going to Cyprus. Since we got such great deals on our plane tickets, I'm sure many of us will be spending freely once in Cyprus.

I believe $350 per person per day is a reasonable average expenditure across all variables. Some people will choose cheap hotels, some will chose luxury, some will spend alot in restaurants and shop till they drop, while some will be more frugal.

I think the number is a fair average estimate...so if it's 250 instead of 350, it's still alot of money Cyprus wouldn't have earned without the fare deal.

Got the remaining 4 tickets issued by travelocity.ca a little while ago.

How am I going to check if they're valid? Call AZ?

Congratulations! And thanks again for a detailed and very heartwarming post!Thanks! :) I would like to take this opportunity say thank you to the OP rosj, and extend him an honorary Platinum-level membership in the KVS Availability Tool (http://www.flyertalk.com/forum/showthread.php?p=2804833#post2804833&referrerid=28181) for his great service to the FlyerTalk community.

Thanks! :) I would like to take this opportunity say thank you to the OP rosj, and extend him an honorary Platinum-level membership in the KVS Availability Tool (http://www.flyertalk.com/forum/showthread.php?p=2804833#post2804833&referrerid=28181) for his great service to the FlyerTalk community.

^

Couple more deals like this, I'll have a botomless bottle of Grey Goose waiting for his /herconsumption at the club.

I purchased my tickets at about 2 am on Wednesday. I did not receive tickets numbers or a tracking number with my 2nd e-mail confirmation. I thought I was out of luck. However, I now have tickets in-hand. Hopefully this gives some hope to those of you in the same situation.

An interesting fact about Cyprus; it's divided between the Greek and Turkish sides, the dividing line runs right through the city of Nicosia. The nothern half has declared itself independent, but it is only recognized by Turkey. For those of you that collect passport stamps or countries, this gives you the option of getting two in one. :)

Cool. Will we need a visa?

For everyone who was re instated, does your itinerary on Orbitz.com now display correctly?

I called yesterday evening, was told that I will be getting the tickets, but all of my booking on Orbitz are stil only showing the domestic part. The tracking numbers Orbitz gave all still show: "Billing Informaiton Received" .

I am sure the government of Cyprus is sure happy about all the folks who never would have thought of going there are enroute with cash in hand.

Just spent about 50 minutes on the phone w/ CT, about 5 min actually talking to someone. He said the airline cancelled my 2 reservations and needs a few days to reinstate. Given UPS tracking numbers and the tickets should be here today. He was a nice guy, but wasnt aware of the issue. Located in Manila.

My cousin in Montreal got his tickets yesterday from CT (required faster delivery costs since he was from Canada). He didnt mind at all that I called him at 5am his local time to inform him of the deal and said to call anytime....... Big news in Montreal/Toronto

Thanks to the OP.

Cheers,

Just spent about 50 minutes on the phone w/ CT, about 5 min actually talking to someone. He said the airline cancelled my 2 reservations and needs a few days to reinstate. Given UPS tracking numbers and the tickets should be here today. He was a nice guy, but wasnt aware of the issue. Located in Manila.

My cousin in Montreal got his tickets yesterday from CT (required faster delivery costs since he was from Canada). He didnt mind at all that I called him at 5am his local time to inform him of the deal and said to call anytime....... Big news in Montreal/Toronto

Thanks to the OP.

Cheers,

I was just going to post the same info...I called CT again just now and was again told they ARE reinstating the tickets, but it may now take 3-4 business days to get it all updated from Alitalia. I was told 24 hours last night, but I imagine they are going nuts at Alitalia and I shouldn't worry. I once again specifically asked if MY tickets would be reinstated (I had ticket numbers), and was told yes.

Since I didn't go for the overnight tickets, I don't know if my paper tickets were actually shipped or not, and forgot to ask. I'm not spending another hour on hold to find out :)

For everyone who was re instated, does your itinerary on Orbitz.com now display correctly?

I called yesterday evening, was told that I will be getting the tickets, but all of my booking on Orbitz are stil only showing the domestic part. The tracking numbers Orbitz gave all still show: "Billing Informaiton Received" .
no, it does not display correctly. orbitz said it won't be updated correctly in its system
and the tracking # shows "Billing Information Received" too

Cool. Will we need a visa?

Visas available on arrival. :)

Visas available on arrival. :)
I'm an EU citizen! :D :D

For those who got reinstated yet,could you please post your itinerary?thanks

I keep saying. Fares are not guaranteed until ticketed.

This used to be a common mantra of the airlines to motivate uncertain customers to purchase tickets rather than put them on hold. Now, however, some airlines do guarantee fares for 24 hours even before purchase is made.

Even if this weren't the case, this is a different situation. The customers in question (those with reservations but no ticket numbers) paid in good faith to the same extent as those who were able to obtain ticket numbers.

Why should Alitalia not honor all of those with record locator/confirmation numbers who paid through Orbitz (whether they had ticket numbers or not)? I'd venture to guess that it is a convenient and arbitrary distinction for Alitalia and Orbitz.

As a general policy, Orbitz will not refund your ticket/reservation on a non-refundable ticket once you complete the payment part of the online purchase even if the ticket has not been issued yet. So, following the same line of logic, why shouldn't they honor these reservations like the others?

Just got my 2-day UPS delivery of Tickets from CheapTickets.com. I made my reservation within the first hour after it was available. it never cancelled or showed any problems. It looks like I am going to have a fun New Year's celebration in Europe.

^

Visas available on arrival. :)


National U.S.A. (US) /Destination TURKEY (TR)


TURKEY (TR)



Passport required.

Visa required, which can be obtained on arrival for a max.
stay of 3 months single entry. Fee: EUR 15.- or USD 20.-.

Visitor must be of clean appearance and hold sufficient funds.


Italics added by me.
LOL clean appearence that's a new one.
got it straight from TIMATIC

Also looks like TK visa is USD 20 for US citizens and USD 60 for Canadians...

A fruitless 57 minutes spent on the phone w/ Travelocity customer svc (1 agent & 1 supervisor), they said Alitalia wanted me to call them directly (they refused a conference call which the Travelocity supervisor offered to hold) shortly after midnite.

Called Alitalia this morning around 11am, spoke to an (somewhat hostile) agent named Jennifer who first said that Alitalia was not going to honor this fare because it was obviously an error. After a few more minutes of discussion and of me on hold, she rescinded (actually stated that Travelocity was to blame for the cancellation and that she never stated that my tickets/res had been cancelled by AZ) and stated that I should call Travelocity to have them call Alitalia Sales Support to re-instate my tix. When I asked point blank if my tickets would be re-instated, she said "yes, no problem". :rolleyes:

Called Travelocity back just now and spoke to another CS agent. He asked me to summarize what had happened, then reviewed notes from my previous call to Travelocity, "called" AZ Sales Support, and reported back that my res was still 'cancelled'. I asked him if Sales Support refused to re-instate, he replied that he was unable to connect to them with the number he has listed. I gave him the number that Jennifer at AZ had given me (after I asked for it :D ) and off he went to make another call to AZ Sales Support. On hold for less than 7 mins when Travelocity agent comes back and explains that Alitalia will be honoring the tickets that were ticketed (mine and everyone else's, I presume) - however, thing are a bit chaotic in Rome right now and it will just take some time. He gave me the name & number of the AZ agent who promised that my ticket will be re-instated.

My advice, don't call just yet. Let the dust settle as I do think that AZ will be honoring the tickets.
I still have the AZ Sales Support phone number should it be needed.......

I was just going to post the same info...I called CT again just now and was again told they ARE reinstating the tickets, but it may now take 3-4 business days to get it all updated from Alitalia. I was told 24 hours last night, but I imagine they are going nuts at Alitalia and I shouldn't worry. I once again specifically asked if MY tickets would be reinstated (I had ticket numbers), and was told yes.

Since I didn't go for the overnight tickets, I don't know if my paper tickets were actually shipped or not, and forgot to ask. I'm not spending another hour on hold to find out :)

Thank you to all CT purchasers who have waited on hold for hours to obtain very useful information for the rest of us CT people. It is much appreciated. ^ Thanks for the continued, promising news.

Update on my situation...
CT purchased tickets w/ticket number by 1:06a PT on 4/5
CT reservations on My Trips - Missing accept for CO last leg
CO has complete reservation under confirmation code
UPS delivery of tickets, then picked up, at shippers request.
NO calls to either CT or AZ. 1 email request to CT for UPS tracking #'s
TelevisonTdTina diligently following this tread....

Good news to see that CT should be handling the way of Orbitz! So, I thought to myself, I wonder where those delivered tickets are? UPS website now tracks the package as "location vacant". Ummm... I ring UPS. Nice CS agent, states package still local, with note that receiver will pickup within 5 days (I think other FT had stated something similar). Humm... really!

Me: Can this package still be delivered to me?
UPS: Of course. Alternate address? All overnight packages must be delivered by 10:30a local, so it might be Tuesday? Is that ok?
Me: No problem... Thanks for your help.

Even though it has been pretty much determined that even if you don't have tickets in hand, you are likely to recieve them soon (if you had ticket numbers) or if you had them, they will need to be re-instated... I myself, will be happy to have them in hand.

Thanks again.

Just got my 2-day UPS delivery of Tickets from CheapTickets.com. I made my reservation within the first hour after it was available. it never cancelled or showed any problems. It looks like I am going to have a fun New Year's celebration in Europe.

^

^ My intinerary was changed but not until about 24 hours later, so here's hoping that my tickets went out around the same time as yours (I booked 2 hours into it) and they arrive today:)

This used to be a common mantra of the airlines to motivate uncertain customers to purchase tickets rather than put them on hold. Now, however, some airlines do guarantee fares for 24 hours even before purchase is made.

Even if this weren't the case, this is a different situation. The customers in question (those with reservations but no ticket numbers) paid in good faith to the same extent as those who were able to obtain ticket numbers.

Why should Alitalia not honor all of those with record locator/confirmation numbers who paid through Orbitz (whether they had ticket numbers or not)? I'd venture to guess that it is a convenient and arbitrary distinction for Alitalia and Orbitz.

As a general policy, Orbitz will not refund your ticket/reservation on a non-refundable ticket once you complete the payment part of the online purchase even if the ticket has not been issued yet. So, following the same line of logic, why shouldn't they honor these reservations like the others?



Ok to your first point. It's the airlines who issue the tickets so yeah they can honor a fare for 24 hours.

For travel agencies they are just the booking agent. They have to wait for the airline to issue the ticket numbers back to them. If something breaks down before then there is really nothing they can do. But until the ticket is issued you really have no contract with the airline.

National U.S.A. (US) /Destination TURKEY (TR)


TURKEY (TR)



Passport required.

Visa required, which can be obtained on arrival for a max.
stay of 3 months single entry. Fee: EUR 15.- or USD 20.-.

Visitor must be of clean appearance and hold sufficient funds.


Italics added by me.
LOL clean appearence that's a new one.
got it straight from TIMATIC

Also looks like TK visa is USD 20 for US citizens and USD 60 for Canadians...

Singapore has something similiar -- about looks -- popping up in TIMATIC.

Just got my 2-day UPS delivery of Tickets from CheapTickets.com. I made my reservation within the first hour after it was available. it never cancelled or showed any problems. It looks like I am going to have a fun New Year's celebration in Europe.

^

I guess I am lucky I got them. It looks like a return to sender request was received but not acted upon.


AUSTIN, TX, US 04/07/2006 1:10 P.M. DELIVERY
04/07/2006 8:32 A.M. OUT FOR DELIVERY
04/07/2006 6:16 A.M. ARRIVAL SCAN
DALLAS/FT. WORTH A/P, TX, US 04/07/2006 2:39 A.M. DEPARTURE SCAN
DALLAS/FT. WORTH A/P, TX, US 04/06/2006 6:04 P.M. ARRIVAL SCAN
LOUISVILLE, KY, US 04/06/2006 4:50 P.M. DEPARTURE SCAN
AUSTIN, TX, US 04/06/2006 11:24 A.M. A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED;RETURN TO SENDER PENDING
LOUISVILLE, KY, US 04/06/2006 8:45 A.M. ARRIVAL SCAN
NASHVILLE, TN, US 04/06/2006 2:36 A.M. DEPARTURE SCAN
NASHVILLE, TN, US 04/05/2006 10:30 P.M. ARRIVAL SCAN
04/05/2006 9:34 P.M. DEPARTURE SCAN
04/05/2006 6:47 P.M. ORIGIN SCAN
US 04/05/2006 11:01 A.M. BILLING INFORMATION RECEIVED

Isnt Larnaca and Nicosia on the Greece side of the island?? And that would not need a Visa correct?

Isnt Larnaca and Nicosia on the Greece side of the island?? And that would not need a Visa correct?

That is correct. Visa stamps, but that's on arrival and at no charge.

Hola
So, has anyone thought about my previous idea of all non-ticket number passengers forming a class action lawsuit as we did have Alitalia record locators?
I got my ticket number tickets - but no the one that had no ticket number.
Also - isnt the change in fare rules on D class tix illegal?
Lawyers please....

Isnt Larnaca and Nicosia on the Greece side of the island?? And that would not need a Visa correct?

Correct...No Turkish Visa is necessary to visit Larnaca, Limassol, Paphos (The touristy bits)...these are all Greek Cyprus (it is its own country though...not run by Greece...just Greek heritage)

I don't believe the change in fare rules is illegal. They can change the fare rules at anytime. However, the rules at the time of ticketing are the one's that should apply. If you had the tickets in hand on the first onset of the rules and you don't have the tickets reissued then the old rules should apply. Now if you did not have the tickets in hand and you validated a reissue, then you would have authorized yourself to the new fare rules.

Hola
So, has anyone thought about my previous idea of all non-ticket number passengers forming a class action lawsuit as we did have Alitalia record locators?
I got my ticket number tickets - but no the one that had no ticket number.
Also - isnt the change in fare rules on D class tix illegal?
Lawyers please....


I don't think you should do anything until this gets clear in a couple weeks.

However, I think you're better off filing in your local small claims court: several hundred lawsuits filed in small claims court from jurisdictions all over the country, requiring both Alitalia and Orbitz (sue both) to send somebody to each one or risk a default judgment ought to cause them to quickly create some sort of settlement offer. You can file usually for a pittance, and you don't use a lawyer as a rule.

Prepare your documents properly, in your complaint, cite phrases like "your flight is confirmed. your seats are confirmed," right off the documents, and have a record of what Orbitz and/or Alitalia told you (for me: Orbitz: "Alitalia cancelled your reservation, our system only 'requests' flights" [great, but why does ORBITZ then tell me "confirmed"? Isn't plain English "confirmed" pretty clear?]

I'd ask for the value of a new ticket, and be prepared to provide a printout proving what that is, FROM ORBITZ.

Forming a lawsuit is ridiculous and won't get you anywhere....

Same as those people who wanted to sue AC on the $33 USA-CAN Business Class tickets.

As far as airlines go, fares are not guaranteed until TICKETED. Confirmed means nothing, which is all a record locator gives you.

I can call any airline now and 'confirm' an F seat on any route without paying anything.... that will then automatically cancel if I don't pay. If the fare changes, then I am responsible for that.

Also, we WILLINGLY BOOKED what WE KNEW was a mistake. Alitalia DID NOT have to honour any of these. The fact that you didn't know it was a mistake would not hold up in a court.....

would just be a big waste of time and money

-mike

A fruitless 57 minutes spent on the phone w/ Travelocity customer svc (1 agent & 1 supervisor), they said Alitalia wanted me to call them directly (they refused a conference call which the Travelocity supervisor offered to hold) shortly after midnite.

Called Alitalia this morning around 11am, spoke to an (somewhat hostile) agent named Jennifer who first said that Alitalia was not going to honor this fare because it was obviously an error. After a few more minutes of discussion and of me on hold, she rescinded (actually stated that Travelocity was to blame for the cancellation and that she never stated that my tickets/res had been cancelled by AZ) and stated that I should call Travelocity to have them call Alitalia Sales Support to re-instate my tix. When I asked point blank if my tickets would be re-instated, she said "yes, no problem". :rolleyes:

Called Travelocity back just now and spoke to another CS agent. He asked me to summarize what had happened, then reviewed notes from my previous call to Travelocity, "called" AZ Sales Support, and reported back that my res was still 'cancelled'. I asked him if Sales Support refused to re-instate, he replied that he was unable to connect to them with the number he has listed. I gave him the number that Jennifer at AZ had given me (after I asked for it :D ) and off he went to make another call to AZ Sales Support. On hold for less than 7 mins when Travelocity agent comes back and explains that Alitalia will be honoring the tickets that were ticketed (mine and everyone else's, I presume) - however, thing are a bit chaotic in Rome right now and it will just take some time. He gave me the name & number of the AZ agent who promised that my ticket will be re-instated.

My advice, don't call just yet. Let the dust settle as I do think that AZ will be honoring the tickets.
I still have the AZ Sales Support phone number should it be needed.......

:D I'm sorry, but I bust out laughing that the unintentional humor here - this is probably the 15th or 20th post from someone who said, "I called and spent all this time on the phone without coming to a resolution, so I would suggest nobody else call 'until the dust settles'." ;)

I don't think you should do anything until this gets clear in a couple weeks.

However, I think you're better off filing in your local small claims court: several hundred lawsuits filed in small claims court from jurisdictions all over the country, requiring both Alitalia and Orbitz (sue both) to send somebody to each one or risk a default judgment ought to cause them to quickly create some sort of settlement offer. You can file usually for a pittance, and you don't use a lawyer as a rule.

Prepare your documents properly, in your complaint, cite phrases like "your flight is confirmed. your seats are confirmed," right off the documents, and have a record of what Orbitz and/or Alitalia told you (for me: Orbitz: "Alitalia cancelled your reservation, our system only 'requests' flights" [great, but why does ORBITZ then tell me "confirmed"? Isn't plain English "confirmed" pretty clear?]

I'd ask for the value of a new ticket, and be prepared to provide a printout proving what that is, FROM ORBITZ.

Yeah and all flying in Magnica Class to boot.

Forming a lawsuit is ridiculous and won't get you anywhere....

Same as those people who wanted to sue AC on the $33 USA-CAN Business Class tickets.

As far as airlines go, fares are not guaranteed until TICKETED. Confirmed means nothing, which is all a record locator gives you.

I can call any airline now and 'confirm' an F seat on any route without paying anything.... that will then automatically cancel if I don't pay. If the fare changes, then I am responsible for that.

Also, we WILLINGLY BOOKED what WE KNEW was a mistake. Alitalia DID NOT have to honour any of these. The fact that you didn't know it was a mistake would not hold up in a court.....

would just be a big waste of time and money

-mike


speaking of which,

whatever came of the air canada lawsuits?

I don't believe the change in fare rules is illegal. They can change the fare rules at anytime. However, the rules at the time of ticketing are the one's that should apply. If you had the tickets in hand on the first onset of the rules and you don't have the tickets reissued then the old rules should apply. Now if you did not have the tickets in hand and you validated a reissue, then you would have authorized yourself to the new fare rules.
reinstatement does not equal reissue

Forming a lawsuit is ridiculous and won't get you anywhere....

Same as those people who wanted to sue AC on the $33 USA-CAN Business Class tickets.

As far as airlines go, fares are not guaranteed until TICKETED. Confirmed means nothing, which is all a record locator gives you.

I can call any airline now and 'confirm' an F seat on any route without paying anything.... that will then automatically cancel if I don't pay. If the fare changes, then I am responsible for that.

Also, we WILLINGLY BOOKED what WE KNEW was a mistake. Alitalia DID NOT have to honour any of these. The fact that you didn't know it was a mistake would not hold up in a court.....

would just be a big waste of time and money

-mike

In this situation the discussion about "mistake" is a canard. The tickets were issued for valid payment and are being accepted by AZ .... and that includes the fare rules as they stood at time of ticketing. Cries of "mistake" won't work well here by Orbitz/AZ.

Isnt Larnaca and Nicosia on the Greece side of the island?? And that would not need a Visa correct?

That is correct. Entry requirements are listed in this file (http://www.cyprusembassy.net/home/img/CyprusEntryRegulations.pdf) (pdf), showing who does and does not need a visa. Since Cyprus is now part of the EU (although not yet in Schengen), its entry requirements should be similar to those of other EU countries.

You can visit Turkish-controlled northern Cyprus from the south, though only for a day trip (rules here (http://www.cyprusembassy.net/home/index.php?module=page&pid=1006)). To stay longer you would have to enter from Turkey, in which case I don't think you would be able to cross to the south.

I don't think you should do anything until this gets clear in a couple weeks.

However, I think you're better off filing in your local small claims court: several hundred lawsuits filed in small claims court from jurisdictions all over the country, requiring both Alitalia and Orbitz (sue both) to send somebody to each one or risk a default judgment ought to cause them to quickly create some sort of settlement offer. You can file usually for a pittance, and you don't use a lawyer as a rule.

Prepare your documents properly, in your complaint, cite phrases like "your flight is confirmed. your seats are confirmed," right off the documents, and have a record of what Orbitz and/or Alitalia told you (for me: Orbitz: "Alitalia cancelled your reservation, our system only 'requests' flights" [great, but why does ORBITZ then tell me "confirmed"? Isn't plain English "confirmed" pretty clear?]

I'd ask for the value of a new ticket, and be prepared to provide a printout proving what that is, FROM ORBITZ.

You do realize you will go NO WHERE with this? Fares are not guaranteed until ticketed.

Why the prohibition against getting your passport stamped?

My tickets from Travelocity and CheapTickets have arrived. Time to open them. :D

My tickets from Orbitz are still not delivered.

"Have paper, will fly." :D

Question about stopovers since we'd like more time in Rome:

My itinerary includes a 29 hour stop at FCO outbound. It just came up that way using the simple RT search and wasn't explicitly requested or built in using the multi-city search feature. Does this count as a stopover at time of booking since it's over 24 hours?

My YYZ-JFK AA leg re-appeared on AA.com.Only booked leg.CT still shows cxled...what gives?I'll try to call CT later.

CT shows charges for service fee and UPS.Total Cost of the flight disapperead!

Some of my tickets have Larnaca marked with an X. Does that mean it's only a connection? :D

Some of my tickets have Xs on every segment so it's a pure MileageRun (although I'm likely to use it as one-way throwaway ticket). :D

Was that the next available flight? If so, it isn't a stopover, just a connection with a forced overnight.

Since Cyprus is now part of the EU (although not yet in Schengen), its entry requirements should be similar to those of other EU countries.

Actually, passport / tourist visa requirements are identical in all EU countries. It's when you get to student visas, work permits, and that stuff when things get a little messier.

...not sure what to do...Orbitz says they will honor but that it wont get straightened out until Sunday/Monday......I guess I'm just gonna lay low...problem is if I get stiffed by Monday it will be a a non story to them.

Was that the next available flight? If so, it isn't a stopover, just a connection with a forced overnight.

I have no idea if it was the next available flight, the RT search just offered that as one possible itinerary and I selected it. How would they be able to tell difference if I asked for date change on the next leg (FCO-LCA)?

Was that the next available flight? If so, it isn't a stopover, just a connection with a forced overnight.

Connections are marked with an X and stopovers with an O as far as I can tell. :) (These Xs and Os can be seen on the ticket receipt page.)

A fruitless 57 minutes spent on the phone w/ Travelocity customer svc (1 agent & 1 supervisor), they said Alitalia wanted me to call them directly (they refused a conference call which the Travelocity supervisor offered to hold) shortly after midnite.Travelocity is not making it easy to pull this off. Last night, we had the outbound leg booked and they were going to call Alitalia about the return as it was showing not available. When we called at 7:00am PDT this morning, they had gone back to their "this wasn't a valid fare and won't be honored" stance. After we argued with them about that and made them pull up the case history, suddenly they decided that it would be honored, and we now have reinstated reservations showing on Travelocity (same ticket numbers, same flights) and assurance from Travelocity that it is valid.

I'm glad Travelocity finally honored the fare, but the general trend of this thread makes me think that maybe Orbitz is a better option for future bookings of any type. We were still having problems and back-and-forth with Travelocity long after the Orbitz announcement about honoring the tickets was posted. Their customer advocacy seems to have been strong in the past (Fiji), but they really seem to have phoned it in on this one.

I'd love to hear a behind-the-scenes account that shows Travelocity really was in the trenches fighting for us, but given that the entire operation seems to be outsourced (India late in the day, English accents in the morning) I'm not sure that's going to happen.

Anyone else think this is probably the straw that breaks the camel's back on mistake fares? If Alitalia walks away a million bucks short (or more), will the industry create software that flags fares that are x% percent less than the system is expecting them to be? Seems like it would be easy enough to do...

Actually, passport / tourist visa requirements are identical in all EU countries. It's when you get to student visas, work permits, and that stuff when things get a little messier.

It's only identical amongst Schengen countries. Non-Schengen EU countries have different rules for passport/tourist visa requirements. UK has different rules than Sweden.

...Anyone else think this is probably the straw that breaks the camel's back on mistake fares?...

No. If $61 Iceland and $51 Fiji and $20 WT+ etc. didn't do it, nothing will.

Why the prohibition against getting your passport stamped?

From the Cyprus Embassy site: Under no circumstances must visitors allow their passports to be stamped by the Turkish Cypriot "authorities".

I love the use of quotation marks!

I don't believe the change in fare rules is illegal. They can change the fare rules at anytime. However, the rules at the time of ticketing are the one's that should apply. If you had the tickets in hand on the first onset of the rules and you don't have the tickets reissued then the old rules should apply. Now if you did not have the tickets in hand and you validated a reissue, then you would have authorized yourself to the new fare rules.
So, if the 1st batch of tickets were simply reinstated (same ticket numbers, RL #, etc) does that mean the original fare rules should apply?

Again, not to look a gift horse in the mouth, but we had planned on changing them and Alitalia is denying that request. Possibly not the best business decision since our return is on 1 January 2007, which they would've almost certainly had an easier time unloading at full price than say, 4 January 2007. I'm not complaining...it's a $33 D fare...just thinking out loud.

Anyone else think this is probably the straw that breaks the camel's back on mistake fares? If Alitalia walks away a million bucks short (or more), will the industry create software that flags fares that are x% percent less than the system is expecting them to be? Seems like it would be easy enough to do...

This is not the straw that broke the camel's back. Although the OP could make a good amout of money beating others :D to the patent office to help airlines mitigate the risk from something like this.

In any event, things like this are likely to continue. Often enough, saving money from automation -> spend money paying for problems magnified by poor controls related to risk of automation.

...not sure what to do...Orbitz says they will honor but that it wont get straightened out until Sunday/Monday......I guess I'm just gonna lay low...problem is if I get stiffed by Monday it will be a a non story to them.

Why not do the interview expressly stating that Orbitz has assured you that your ticket is being honored (assuming you've had that phone conversation) and you are now waiting for them to fufill that promise...then if things take an ugly turn you can contact that reporter and they'llprobably be very interested in the story:)

This is not the straw that broke the camel's back. Although the OP could make a good amout of money beating others :D to the patent office to help airlines mitigate the risk from something like this.

Yeah...obviously the technology is there, and my guess is that it will only be a matter of time before the airlines get wise. I'm frankly surprised they don't already have some sort of safety alarm in place so that if a fare changes more than xx% from than the norm someone has to over ride it before it is published.

But I'm not complaining :D

I'd love to hear a behind-the-scenes account that shows Travelocity really was in the trenches fighting for us, but given that the entire operation seems to be outsourced (India late in the day, English accents in the morning) I'm not sure that's going to happen....
Given their disregard for their own Travelocity Guarantee in the Japan hotel case currently active, I'm not at all sure it's going to happen. They are in the trenches fighting, but it's not for us.

Does *anyone's* booking that had to be *reinstated* now show correctly online?

Does *anyone* that booked via Orbitz with 2-day shipping have tickets in hand or tracking numbers?

Does *anyone's* booking that had to be *reinstated* now show correctly online?

Yes. My bookign had to be reinstated by Orbitz and now looks exactly as originally booked on the Orbitz website as well as on www.mytripandmore.com.

Yes. My bookign had to be reinstated by Orbitz and now looks exactly as originally booked on the Orbitz website as well as on www.mytripandmore.com.

My tickets haven't arrived yet,so I guess they were never shipped. :td:

gotta call CT!

Yes. My bookign had to be reinstated by Orbitz and now looks exactly as originally booked on the Orbitz website as well as on www.mytripandmore.com.


I guess what is really iritating is that orbitz claims that tickets are being shipped, alitalia is honoring your fare and thats it. The tickets are reinstated..... well bull sh*t. I can look on world span and see that they have not been reinstated. Even the folks at alitalia say that. They say that orbitz has to reinstate them. What has everyone else done to get them to do this?

Does *anyone* that booked via Orbitz with 2-day shipping have tickets in hand or tracking numbers?

No, not yet.

I guess what is really iritating is that orbitz claims that tickets are being shipped, alitalia is honoring your fare and thats it. The tickets are reinstated..... well bull sh*t. I can look on world span and see that they have not been reinstated. Even the folks at alitalia say that. They say that orbitz has to reinstate them. What has everyone else done to get them to do this?

It would be rather ugly to show up at YYZ and be told that Orbitz/Travelocity/CheapTickets had not talked with AZ to get the tickets reinstated.

I would not be surprised if there will be some -- certainly some non-FTers -- who will find themselves in such an uncomfortable situation at YYZ unless Orbitz/Travelocity/Cheaptickets and AZ get their act together perfectly on this.

Got my tickets delivered (across the pond) about 8 hours ago - MrLapLap never called to say there was a UPS package for me.

Woohoo!

However, tickets are showing as 'canceled' in the CT website under 'my trips'....

I'll wait a couple of days until I try calling Manila again.

Got my tickets delivered (across the pond) about 8 hours ago - MrLapLap never called to say there was a UPS package for me.

Woohoo!

However, tickets are showing as 'canceled' in the CT website under 'my trips'....

That's not a CheapTickets anomaly. :) That seems to be the CheapTickets standard. Most people are in this unsual situation with CheapTickets. :eek:

Does *anyone's* booking that had to be *reinstated* now show correctly online?

Does *anyone* that booked via Orbitz with 2-day shipping have tickets in hand or tracking numbers?

I have my tracking numbers. They still do not show up under the tracking system. Orbtiz said my tickets were shipped last night at 4:30 PM.

Does *anyone* that booked via Orbitz with 2-day shipping have tickets in hand or tracking numbers?

I received tickets this morning (3 pax) for the one rez that was never changed on Orbitz. ^

My other rez (2 pax) has a ticket number but still shows just the final EWR-YYZ leg, but I'm not going to worry about it until the dust settles next week.

Payments for all 5 tickets I booked have been taken from AMEX by Alitalia. :D

And I was trying to be so dilligent in following this thread :(

Most of the people who'd used CT I'd quizzed hadn't had their tickets cancelled by the system. Ah well, it's 10:30pm,I've got a new husband, time to call it a day (yawn...)

The odd thing is my CheapTickets account doesn't show anything under cancelled trips. I have a EWR-YYZ segment which is still showing as active, maybe this is why the whole trip didn't cancel?

From the Cyprus Embassy site: Under no circumstances must visitors allow their passports to be stamped by the Turkish Cypriot "authorities".

I love the use of quotation marks!

Both my passports have "Turkish Cypriot" stamps and both have been successfully used to get into Cyprus.

I guess what is really iritating is that orbitz claims that tickets are being shipped, alitalia is honoring your fare and thats it. The tickets are reinstated..... well bull sh*t. I can look on world span and see that they have not been reinstated. Even the folks at alitalia say that. They say that orbitz has to reinstate them. What has everyone else done to get them to do this?

I thought the same thing. But then I took my sabre record locator because of my AA segment. And I opend that and saw the ticketing information from the other day. Then I some kind of way found the Worldspan record locator (I just hunted around) and I pulled my reservation and guess what? To my surprise all my orginal segments were there. WOO HOO. Now if the tickets could just get here.

My reservation was reinstated on CT!still shows only service fee and UPS charge!NO tickets yet!gotta call for UPS tracking #!I love FT!

Background... Booked the reservation around 1:00 AM/PDT, have a 055 (Alitalia issued) ticket number, but never received my tickets (package was recalled en route, I later discovered).

Just got off the phone with CT (615-874-4304), waited on hold for less than a minute before a mostly-uninformed customer service rep answered. The rest of the story I will write in the form of a Zagat's restaurant review ;)

I was told that there was an "error entry made by Alitalia online" and that CT was "trying to confirm with Alitalia." However, my "reservation should be restored within two business days."

This is in line with what other FTers have posted. Of course I don't like the verbs "trying" or "should" (never have, never will), but I definitely got the feeling that my ticket would indeed be honored. I will call again on Tuesday or Wednesday to confirm this, and ask about change restrictions.

In the meantime, I'm trying to decide if an overnight trip to Syria from Larnaca (www.beckystravel.com/offers-details.asp?offer=10) is a good idea. They're USA-friendly, right? :p

Does *anyone's* booking that had to be *reinstated* now show correctly online?

Does *anyone* that booked via Orbitz with 2-day shipping have tickets in hand or tracking numbers?

I have my tracking numbers. You can call Orbitz and they will give them to you. It shows the billing was sent yesterday so hopefully out the door today.

Called Cheaptickets and got my tracking number. I was on hold for only 16mins and no problem. Tickets are on there way but on the UPS website it says"AS REQUESTED BY THE CUSTOMER, THE RECEIVER WILL PICKUP AT A UPS FACILITY WITHIN 5 BUSINESS DAYS" very strange. I chose the 2 day air and I wonder why it says that.


Had to go pick up the tickets :td: . My reservation still shows up on cheaptickets so hopefully this all works out. The Tickets say Business Restricted... hopefully they are not too restricted and allow changes ;)

Forming a lawsuit is ridiculous and won't get you anywhere....

Same as those people who wanted to sue AC on the $33 USA-CAN Business Class tickets.

As far as airlines go, fares are not guaranteed until TICKETED. Confirmed means nothing, which is all a record locator gives you.

I can call any airline now and 'confirm' an F seat on any route without paying anything.... that will then automatically cancel if I don't pay. If the fare changes, then I am responsible for that.

Also, we WILLINGLY BOOKED what WE KNEW was a mistake. Alitalia DID NOT have to honour any of these. The fact that you didn't know it was a mistake would not hold up in a court.....

would just be a big waste of time and money

-mike


Not to beat a dead horse here, but several people keep repeating this phrase "fares are not guaranteed until TICKETED." Again, I ask, can anyone point me to a source where I, as a consumer, could see that before (or even after) making my reservation? It's not on my Orbitz confirmation. It's not in the Terms and Conditions. It's not in the Alitalia G.C.C. Quite frankly, in the 2-inch thick stack of materials I have here on my desk, I haven't seen that phrase anywhere. Now, if I'm missing it, someone please let me know, but otherwise the repetition of this mantra seems a bit odd.

Also, has this precise issue ever been litigated -- in other words, a situation where a passenger has a confirmation from a travel agent, stating that the flights are confirmed, has given the credit card number so the agent/airline are free to charge for the ticket, and then the agent and airline refuse to honor the reservation? If so, please cite the case. If not, then I think folks are dangerously close to improperly providing legal advice.

Just my 2 cents, and I hope that everyone that Orbitz and Alitalia treated the correct way have fun in Cyprus. For the rest of us, who were confirmed but apparently staying home, I hope that someone tests the legality of this action - for me, it is just a matter of fairness (I cannot count the number of times when I have made a mistake in purchasing a non-refundable ticket, and the travel agency and/or airline have told me that "rules are rules." If so, that analysis should work both ways). Reasonable minds can differ, but I think it's a bit harsh to call it "ridiculous."

:)

In the meantime, I'm trying to decide if an overnight trip to Syria from Larnaca (www.beckystravel.com/offers-details.asp?offer=10) is a good idea. They're USA-friendly, right? :p

People in the US military go there without issue. You'll be fine too unless we slap further restrictions on Americans travelling internationally.

My reservation was reinstated on CT!still shows only service fee and UPS charge!NO tickets yet!gotta call for UPS tracking #!I love FT!

Just curious, when are you going? I read somewhere they are starting with the earliest travel dates and moving forward from there. Also, did you have any special interaction with CT (supervisors, etc.)? Thanks!

Not to beat a dead horse here, but several people keep repeating this phrase "fares are not guaranteed until TICKETED." Again, I ask, can anyone point me to a source where I, as a consumer, could see that before (or even after) making my reservation? It's not on my Orbitz confirmation. It's not in the Terms and Conditions. It's not in the Alitalia G.C.C. Quite frankly, in the 2-inch thick stack of materials I have here on my desk, I haven't seen that phrase anywhere. Now, if I'm missing it, someone please let me know, but otherwise the repetition of this mantra seems a bit odd.

Also, has this precise issue ever been litigated -- in other words, a situation where a passenger has a confirmation from a travel agent, stating that the flights are confirmed, has given the credit card number so the agent/airline are free to charge for the ticket, and then the agent and airline refuse to honor the reservation? If so, please cite the case. If not, then I think folks are dangerously close to improperly providing legal advice.

Just my 2 cents, and I hope that everyone that Orbitz and Alitalia treated the correct way have fun in Cyprus. For the rest of us, who were confirmed but apparently staying home, I hope that someone tests the legality of this action - for me, it is just a matter of fairness (I cannot count the number of times when I have made a mistake in purchasing a non-refundable ticket, and the travel agency and/or airline have told me that "rules are rules." If so, that analysis should work both ways). Reasonable minds can differ, but I think it's a bit harsh to call it "ridiculous."

:)

If (financial) consideration was exchanged, then there'd be a binding contract -- which is what a ticket represents. If (financial) consideration was not exchanged, then there'd be no binding contract. A unilateral promise -- not saying that this necessarily applies to your situation -- is not a legal contract since there is an absence of (financial or other) consideration.

Just curious, when are you going? I read somewhere they are starting with the earliest travel dates and moving forward from there. Also, did you have any special interaction with CT (supervisors, etc.)? Thanks!

End of Oct.I did call yesterday and a supervisor was supposed to cal me back today.Nobody called and so I called,the autmoated message was telling me what I had booked(all flights YYZ-JFK-MXP-LCA-MXP-YYZ).So i checked on CT and flights are shown on My Trips!Hung up!But I guess I'm gonna call back to get UPS tracking number!

End of Oct.I did call yesterday and a supervisor was supposed to cal me back today.Nobody called and so I called,the autmoated message was telling me what I had booked(all flights YYZ-JFK-MXP-LCA-MXP-YYZ).So i checked on CT and flights are shown on My Trips!Hung up!But I guess I'm gonna call back to get UPS tracking number!

Well that shoots going in chronological order~mine are in August and have not updated. Oh well, it's certainly a good sign, and congrats to you!

As many others have reported, my dog just greeted the UPS truck and I have my CT tickets in hand--despite there being an apparent return request on the web tracking.

Edited to add: I just plugged my PNR in at ViewTrip (https://viewtrip.com/en-US/viewtrip.asp) and see my AZ flights as cancelled (AC/CO flights still fine). So it looks like there is still some work CT needs to do for mine....I'll just sit and wait, though.

Also, has this precise issue ever been litigated -- in other words, a situation where a passenger has a confirmation from a travel agent, stating that the flights are confirmed, has given the credit card number so the agent/airline are free to charge for the ticket, and then the agent and airline refuse to honor the reservation? If so, please cite the case. If not, then I think folks are dangerously close to improperly providing l