[FARE GONE] Wickedly Low Biz Class Fare from YYZ to LCA (Cyprus) on AZ (Alitalia) [Archive] - Page 10

GUWonder

Apr 6, 06, 10:03 pm

It was on regular US CNN at about 5:50 PM, "Situation Room with Wolfe Blitzer".

Blitzer: With the summer vacation season nearing, how would you like a business class round trip airline ticket to Europe for $40 dollars? $40 dollars. Now hundreds of travelers are claiming they are entitled to just that, exposing some of the flaws that come with booking travel online. Our internet report Jacki Shechner is joining us with the latest. $40, not too bad...
(subtitle: Travel Trip-up)

Shechner: Not bad. $33 US dollars, $39 Canadian dollars.
(screen shot of flyertalk home page)
(sub-title, online airline booking glitch results in $2 million mistake)
There is an online comunity of people who on frequent flyer mile enthusiests, they get online and talk about these things and they are notorious for pointing out flaws in the airlines whenever they make mistakes online.
(sub-title: Roundtrip Business class tickets mistakenly sold for $39)
Well, very early Wednesday morning somebody noticed a glitch in an Alitalia flight you could go from Toronto to Cypruss via Milan for $39 Canadien dollars.

(on screen, circles $39, also shows Tacles of 193.77 and service fee of 7.00 for total price of CAD 229.77)

That translates to approxamately $33 US dollars.

(sub-title: Italian Airline will honor about 500 accidentally booked flights)

This spread fast.

(screen changes to post from 1:31 AM: Suddnely, I feel sorry for Alitalia :) )

About 500 tickets were booked on Alitalia.

(screen changes to Alitalia website homepage)

Now we spook to them today. They say they are going to honor the tickets that were booked and actually ticketed. But there is also a grey area between the time that you book and you ticket, and those are not going to be honored, but if you book through a site like Orbits they are going to refund you that booking fee.

(screen change to orbitz)

Now we also spoke to Travelocity that refered us back to Alitalia and Expedia did not return our calls. Wolfe.

Blitzer: Thanks very much for that: $33 dollars, US dollars. $39 Canadien.

Thanks for the transcripting of that. So Travelocity is a bit behind the ball? And Expedia, in typical fashion, is off in la-la land? :D (I don't know of anyone who booked this on Expedia. Did anyone?)

HeathrowGuy

Apr 6, 06, 10:05 pm

Does anyone whose trip was ticketed and never cancelled, and who got 2-3 day shipping from Orbitz, have a UPS tracking number (not online, but gained by calling Orbitz)? If so, are these tickets on their way?

I'd rather not call Orbitz to find out my tracking numbers, but I would like to know if I should be on the lookout for a brown truck tomorrow.

If your tickets are reinstated, or were never cancelled to begin with, then you have nothing to lose by requesting your tracking number.

bhatnasx

Apr 6, 06, 10:06 pm

Does anyone whose trip was ticketed and never cancelled, and who got 2-3 day shipping from Orbitz, have a UPS tracking number (not online, but gained by calling Orbitz)? If so, are these tickets on their way?

I'd rather not call Orbitz to find out my tracking numbers, but I would like to know if I should be on the lookout for a brown truck tomorrow.

I'm in the exact same situation as you - haven't called, got the 2-3 days shipping with no tracking number & the ticket was ticketed...

UCSBCHRIS2002

Apr 6, 06, 10:07 pm

Does anyone whose trip was ticketed and never cancelled, and who got 2-3 day shipping from Orbitz, have a UPS tracking number (not online, but gained by calling Orbitz)? If so, are these tickets on their way?

I'd rather not call Orbitz to find out my tracking numbers, but I would like to know if I should be on the lookout for a brown truck tomorrow.

I also booked 2-3 day shipping with Cheaptickets but I rather not call for a tracking number either. Hopefully, It all works out :cool:

Gargoyle

Apr 6, 06, 10:08 pm

Hmmm. I'm going to have to start visiting Orbitz more often. :) I think they deserve it for going to bat for the customer. ^This time anyway. They burned me a year ago, sold me two tickets with an illegal connection. Fortunately the AF ground crew bent over backwards to help me, but we still lost most of a day of a trip to Italy. Orbitz refused any responsibility- they said the customer is acting as the travel agent and the therefore customer is responsible for checking that the connections are valid and possible. They said all they do is post information but they don't check validity of that info.

At that point I cancelled my login and dumped them. They may come through this time because of the publicity, but it won't convince me that the tiger has changed its stripes.

johnep1

Apr 6, 06, 10:08 pm

I'm in the exact same situation as you - haven't called, got the 2-3 days shipping with no tracking number & the ticket was ticketed...

I know I'm in good shape, but it would be nice to know if I should wait for UPS in the morning or spend some time in the library. The UPS drivers in my area have a habit of delivering items to the wrong address, so I'd like to meet the truck when it arrives.

aad665

Apr 6, 06, 10:14 pm

aad665 -- as tough as it is to do sometimes, the FT consensus is to wait... at least until tomorrow. And maybe longer if your dates are way out there.
--
13F

I am good Canadian FT...I will wait ...and follow the group. ;)

See you in Chypre,

Thanks,

aad665

anonplz

Apr 6, 06, 10:16 pm

This time anyway. They burned me a year ago, sold me two tickets with an illegal connection. Fortunately the AF ground crew bent over backwards to help me, but we still lost most of a day of a trip to Italy. Orbitz refused any responsibility- they said the customer is acting as the travel agent and the therefore customer is responsible for checking that the connections are valid and possible. They said all they do is post information but they don't check validity of that info.

At that point I cancelled my login and dumped them. They may come through this time because of the publicity, but it won't convince me that the tiger has changed its stripes.

I will say that due to recent experiences with the other big online sites, I've come to realize that our choices are limited. I mean, I really want to like these TA sites, but at times they make it hard to.

UCSBCHRIS2002

Apr 6, 06, 10:17 pm

I know I'm in good shape, but it would be nice to know if I should wait for UPS in the morning or spend some time in the library. The UPS drivers in my area have a habit of delivering items to the wrong address, so I'd like to meet the truck when it arrives.

The only thing that Im scared of is that earlier posts talked about how when they looked up their tracking number it showed "return to sender" which would be no good for people who got the 2-3 day shipping :(

PHLDividends

Apr 6, 06, 10:19 pm

[QUOTE=Kahuna]

NOT GUARANTEED UNTIL TICKETING: PLEASE UNDERSTAND.

You have now said this three times. Repetition does not equal accuracy. Can you please point me to anywhere in the documents that we received from Orbitz, confirming our flights, that said "Not Guaranteed Until Ticketing?"

If not, then Orbitz and Alitalia should honor the reserved flights. I'm about ready to let them come to small claims court and explain how they get out of this contract.

bhatnasx

Apr 6, 06, 10:21 pm

I know I'm in good shape, but it would be nice to know if I should wait for UPS in the morning or spend some time in the library. The UPS drivers in my area have a habit of delivering items to the wrong address, so I'd like to meet the truck when it arrives.

Honestly, although I haven't called yet (haven't had the time or inclination yet), I don't think there'd be an issue if you called - maybe you should just give them a call...

fti

Apr 6, 06, 10:26 pm

This time anyway. They burned me a year ago, sold me two tickets with an illegal connection. Fortunately the AF ground crew bent over backwards to help me, but we still lost most of a day of a trip to Italy. Orbitz refused any responsibility- they said the customer is acting as the travel agent and the therefore customer is responsible for checking that the connections are valid and possible. They said all they do is post information but they don't check validity of that info.

I read an extremely similar story in the Travel section of the Minneapolis Star Tribune (it is a syndicated column so also appears nationwide). I couldn't believe it when I read it. They make inexperienced travelers responsible to even know what 'minimum connect time' means?!

John

Renard

Apr 6, 06, 10:26 pm

I have three from orbitz with ticket numbers....which I printed out just in case... but I have no inclination to call for awhile ...I am enjoying following the 'continuing story' here on FT....but the thought of being on hold with orbitz for long periods of time only to talk to someone who doesn't have a clue transferring me to someone who knows even less....well it's not in the cards for me right now...it is several months before my first trip so I can let the drama play out around me for now. I'll wait until they send me my tickets...listen to the stories of others who have tried dates changes etc and straighten it out in a couple of weeks :cool:

Peatisback

Apr 6, 06, 10:26 pm

It seemed, though, that the return to sender stuff occurred before the resolution. I would imagine that these tickets will be re-sent, as they are supposedly now valid.

The only thing that Im scared of is that earlier posts talked about how when they looked up their tracking number it showed "return to sender" which would be no good for people who got the 2-3 day shipping :(

party_boy

Apr 6, 06, 10:27 pm

Not to detour/hijack the thread (like as if I could ;) ) but I'm curious how many people here booked this that are decades away from YYZ?

In other words, I'm ex-LAX/BUR and I saw this thread at the beginning, went "Wow, great fare for people in Toronto or the East Coast, lucky them" and then ignored it... obviously this thing's gone like a house on fire ever since but my thinking was, "It'd cost me $400-$500 to go LAX-YYZ just to get that cheap fare from there, so why bother?" In a sense I'm a hypocrit for bringing this up because I got in on the ORD-MAN deal and that origin point isn't close to me either, but it's a lot cheaper for me to go LAX-ORD than it is LAX-YYZ, from what I've seen (whenever I happen to notice an LAX-YYZ fare, that is). Just curious ...

BUF.

R xTravel

Apr 6, 06, 10:29 pm

A few of my ticketed Travelocity itineraries has disappeared after showing up as "cancelled" when I clicked on it.

Bizarre.

Same here, had a ticket number and everything. Checked yesterday and the itin was still in place, this AM also still in place; but this afternoon - cancelled, then 15 mins later GONE (not even the cancellation notice).

Oh well,.....

RxTravel

HepperSchepp

Apr 6, 06, 10:30 pm

[QUOTE=myn4]If not, then Orbitz and Alitalia should honor the reserved flights. I'm about ready to let them come to small claims court and explain how they get out of this contract.

Where do you people come up with these outlandish statements? See following:

MISTAKE AS TO THE TERMS OF THE CONTRACT

Where one party is mistaken as to the nature of the contract and the other party is aware of the mistake, or the circumstances are such that he may be taken to be aware of it, the contract is void.

For the mistake to be operative, the mistake by one party must be as to the terms of the contract itself. See:

Hartog v Colin & Shields [1939] 3 All ER 566

The precedent was set by Hartog v Colin and Shields [1939]3 All ER 566 in which there was a pricing error where the seller thought he was pricing per pound, but the cost was actually calculated per item. The Court held that the purchaser could not reasonably have supposed that the offer expressed the real intention of the person making it, and must have been aware it was a mistake. The purchaser therefore did not, by his acceptance of the offer, make a binding contract with the seller. This would give an online retailer a defence if the price of a product was so ludicrously low that the intention to create legal relations could not be formed.

So get off your high horse....

TelevisionTdTina

Apr 6, 06, 10:31 pm

The only thing that Im scared of is that earlier posts talked about how when they looked up their tracking number it showed "return to sender" which would be no good for people who got the 2-3 day shipping :(

I just wrote an email to CT to obtain the UPS tracking number. I received the UPS numbers, and then 24 minutes later received the cancellation message, attached to the UPS numbers sent.

Checked UPS at that time... and tracking had the request for return to sender. Awe. But, it was after the truck left for delivery. Check again, at work. Delivered, 9:03a. Yea. Get home, no package! BOO! Recheck UPS tracking info, they said "refused" over 5 hours later at 2:20p PT. CRAP! Wish I could have been home. :mad:

Waiting further info from the masses. Again, no calls to CT or AZ. Just an email requesting tracking number.

UCSBCHRIS2002

Apr 6, 06, 10:35 pm

I just wrote an email to CT to obtain the UPS tracking number. I received the UPS numbers, and then 24 minutes later received the cancellation message, attached to the UPS numbers sent.

Checked UPS at that time... and tracking had the request for return to sender. Awe. But, it was after the truck left for delivery. Check again, at work. Delivered, 9:03a. Yea. Get home, no package! BOO! Recheck UPS tracking info, they said "refused" over 5 hours later at 2:20p PT. CRAP! Wish I could have been home. :mad:

Waiting further info from the masses. Again, no calls to CT or AZ. Just an email requesting tracking number.

I guess I will hold off on calling them.

GUWonder

Apr 6, 06, 10:35 pm

[QUOTE=PHLDividends]

Where do you people come up with these outlandish statements? See following:

MISTAKE AS TO THE TERMS OF THE CONTRACT

Where one party is mistaken as to the nature of the contract and the other party is aware of the mistake, or the circumstances are such that he may be taken to be aware of it, the contract is void.

For the mistake to be operative, the mistake by one party must be as to the terms of the contract itself. See:

Hartog v Colin & Shields [1939] 3 All ER 566

The precedent was set by Hartog v Colin and Shields [1939]3 All ER 566 in which there was a pricing error where the seller thought he was pricing per pound, but the cost was actually calculated per item. The Court held that the purchaser could not reasonably have supposed that the offer expressed the real intention of the person making it, and must have been aware it was a mistake. The purchaser therefore did not, by his acceptance of the offer, make a binding contract with the seller. This would give an online retailer a defence if the price of a product was so ludicrously low that the intention to create legal relations could not be formed.

So get off your high horse....

We've gone through this before in so many deals.

Alitalia is accepting ticketed itineraries issued via Orbitz. Is Alitalia making a mistake in doing so? That's another issue ..... but this consumer thinks Alitalia is doing right by Orbitz's customers who were ticketed.

AvalancheZ71

Apr 6, 06, 10:40 pm

I just hope they don't go after the OP and advise that he had extraordinary access to information that was not available to the public at large and used such information to exploit the vendor.

GUWonder

Apr 6, 06, 10:42 pm

I just hope they don't go after the OP and advise that he had extraordinary access to information that was not available to the public at large and used such information to exploit the vendor.

That would be a losing approach on the part of an airline or the major online travel agencies. Unless there is a contractual obligation -- at least in effect -- on the part of the OP and the feeds coming in there and no external obligation to NOT disseminate information, the fact that something is not widely available does not mean it is not public information or that even closely held information cannot be disseminated without breach of contract, fiduciary duty and/or statute.

AvalancheZ71

Apr 6, 06, 10:43 pm

True, however, it does not take much to go after one and drain one's resources in the process even if they may be recouped.

azaidi001

Apr 6, 06, 10:45 pm

[QUOTE=PHLDividends]

Where do you people come up with these outlandish statements? See following:

MISTAKE AS TO THE TERMS OF THE CONTRACT

Where one party is mistaken as to the nature of the contract and the other party is aware of the mistake, or the circumstances are such that he may be taken to be aware of it, the contract is void.

For the mistake to be operative, the mistake by one party must be as to the terms of the contract itself. See:

Hartog v Colin & Shields [1939] 3 All ER 566

The precedent was set by Hartog v Colin and Shields [1939]3 All ER 566 in which there was a pricing error where the seller thought he was pricing per pound, but the cost was actually calculated per item. The Court held that the purchaser could not reasonably have supposed that the offer expressed the real intention of the person making it, and must have been aware it was a mistake. The purchaser therefore did not, by his acceptance of the offer, make a binding contract with the seller. This would give an online retailer a defence if the price of a product was so ludicrously low that the intention to create legal relations could not be formed.

So get off your high horse....

You are quite right my law student (I am assuming) friend. The one thing you forget is that if 500 small claims cases are started in who knows hom many jurisdictions around the world, it would cost a hell of a lot more for AZ to hire lawyers to defend them (even if it's just having a lawyer show up to court to have the case dimissed) than what the "cost" to AZ (as opposed to the face value) of the tickets may be.
Just my 2 cents.

MrZhu

Apr 6, 06, 10:47 pm

[QUOTE=HepperSchepp]

You are quite right my law student (I am assuming) friend. The one thing you forget is that if 500 small claims cases are started in who knows hom many jurisdictions around the world, it would cost a hell of a lot more for AZ to hire lawyers to defend them (even if it's just having a lawyer show up to court to have the case dimissed) than what the "cost" to AZ (as opposed to the face value) of the tickets may be.
Just my 2 cents.

MrZhu is a member of a legal insurance plan that would let him file a case for free. I suppose you could say. What the hey, MrZhu has nothing to lose.

GUWonder

Apr 6, 06, 10:48 pm

True, however, it does not take much to go after one and drain one's resources in the process even if they may be recouped.

Harassment lawsuits are not unheard of, but for a large business to pursue that route against a smaller player is asking for trouble more than once.

AvalancheZ71

Apr 6, 06, 10:48 pm

[QUOTE=HepperSchepp]

You are quite right my law student (I am assuming) friend. The one thing you forget is that if 500 small claims cases are started in who knows hom many jurisdictions around the world, it would cost a hell of a lot more for AZ to hire lawyers to defend them (even if it's just having a lawyer show up to court to have the case dimissed) than what the "cost" to AZ (as opposed to the face value) of the tickets may be.
Just my 2 cents.
Not to mention that the attorneys would be sitting up front and taking away additional revenue seats they could have just let go for these fares anyway. Who knows, maybe someone will purchase items from the AZ company store and recoup some lost revenue. :cool:

party_boy

Apr 6, 06, 10:49 pm

Maybe they'll do something a-la Air Canada and honor only one of the reservations, vs. multiple ones.

Since then they've lost over 40k of paid revenue from myself and my colleages. Many changed their flights to other carriers when reasonable.

party_boy

Apr 6, 06, 10:50 pm

This is why I pointed out that it was worth it to pay the extra $5 to Cheaptickets to get next day delivery. In the long run, I don't know that it will help, but they certainly can't say it's a mistake, as I have paper tickets...

Yup. Thanks for the tip. I got one of mine overnighted.

GUWonder

Apr 6, 06, 10:51 pm

Since then they've lost over 40k of paid revenue from myself and my colleages. Many changed their flights to other carriers when reasonable.

Friends don't let friends fly AC to DEL. :D

bacan

Apr 6, 06, 10:52 pm

[QUOTE=PHLDividends]

Where do you people come up with these outlandish statements? See following:

MISTAKE AS TO THE TERMS OF THE CONTRACT

Where one party is mistaken as to the nature of the contract and the other party is aware of the mistake, or the circumstances are such that he may be taken to be aware of it, the contract is void.

For the mistake to be operative, the mistake by one party must be as to the terms of the contract itself. See:

Hartog v Colin & Shields [1939] 3 All ER 566

The precedent was set by Hartog v Colin and Shields [1939]3 All ER 566 in which there was a pricing error where the seller thought he was pricing per pound, but the cost was actually calculated per item. The Court held that the purchaser could not reasonably have supposed that the offer expressed the real intention of the person making it, and must have been aware it was a mistake. The purchaser therefore did not, by his acceptance of the offer, make a binding contract with the seller. This would give an online retailer a defence if the price of a product was so ludicrously low that the intention to create legal relations could not be formed.

So get off your high horse....

How about ratification? A voidable contract usually cannot be set aside if the person entitled to apply for relief has ratified it. By confirming the reservations and issuing ticket numbers (obviously in the case of those who were issued tickets), didn't Alitalia ratify the booking?

Mrp Alert

Apr 6, 06, 10:53 pm

For anyone who's interested, here's the AZ General Conditions of Carriage:

http://www.alitalia.com/Images/CGT_en_0605_final_tcm9-10352.pdf

Please read article 5.1 very carefully:

5.1. The Carrier or its authorised agents will record the passenger’s reservation and give the passenger written confirmation if so requested by him/her. Only the reservation confirmed in the system that the Carrier uses to record reservations for its flights will be considered valid. The Carrier will not be liable for any damage caused by lack of or mistaken recording if not attributable to Carrier’s own negligence or with intent.
Some fare rules may include conditions that limit or exclude the passenger’s right to cancel or change reservations on Carrier’s flights.

I am not a lawyer, but I think the debate is centered as to whether the ticket hit the AZ reservation system.

If AZ never booked the ticket in their reservation system, they can cancel it without violating their Conditions of Carriage. If it hit their system and is due to their negligence, they must ticket it. Simple way to tell is if you have a ticket number, it probably hit their system. No ticket number = no recourse.

Am I correct in my interpretation?

AvalancheZ71

Apr 6, 06, 10:55 pm

GUWonder

Apr 6, 06, 10:56 pm

Please read article 5.1 very carefully:

I am not a lawyer, but I think the debate is centered as to whether the ticket hit the AZ reservation system.

If AZ never booked the ticket in their reservation system, they can cancel it without violating their Conditions of Carriage. If it hit their system and is due to their negligence, they must ticket it. Simple way to tell is if you have a ticket number, it probably hit their system. No ticket number = no recourse.

Am I correct in my interpretation?

In effect seems correct to me.

GUWonder

Apr 6, 06, 10:57 pm

I see software being written here that would curb such activities. Since I am not in that field, however, I don't know exactly what be needed to implement such software, so please don't flame me over that.

Well, a "cheap" solution to close the window I've already suggested. The OP could sell his tool as a "catch" product to give the airline an opportunity to close down the window sooner or even zero out inventory if the cost per mile goes below X per mile. This could be done in the same method as the OP notified us. :)

johnep1

Apr 6, 06, 10:58 pm

Honestly, although I haven't called yet (haven't had the time or inclination yet), I don't think there'd be an issue if you called - maybe you should just give them a call...

I broke down and called. Shipped today from MN, scheduled to arrive Monday in IN.

This was for an itinerary that was ticketed and never cancelled by Orbitz.

stephem

Apr 6, 06, 10:59 pm

[QUOTE=azaidi001]

MrZhu is a member of a legal insurance plan that would let him file a case for free. I suppose you could say. What the hey, MrZhu has nothing to lose.
MrZhu and Stephem have at least one thing in common ;)
Stephem has something like that thru Stephem's employer, it helped Stephem get a giant Dell flatscreen monitor for about $15...

One thing I'm noticing is that I may really have gotted screwed by not using Orbitz. I was on very early last night (I actually received ticket # and in fact all my paper tickets) but I couldnt get Orbitz to pull up the routings I wanted. Greedy me, I wanted to get the 777 back into the NYC area and then bail on the last Air Canada segment so we could get a cheap flight back to SEA from EWR. Man, I will be bummed if I miss out on 6 of these tickets because I found better routings on Cheaptickets than on Orbitz. I'm praying that the alleged common parent ownership that others have talked about (Orbitz and CT owned by same parent corp) will help out. That or the legal insurance plan that Stephem has :p

AvalancheZ71

Apr 6, 06, 11:06 pm

Well, a "cheap" solution to close the window I've already suggested. The OP could sell his tool as a "catch" product to give the airline an opportunity to close down the window sooner or even zero out inventory if the cost per mile goes below X per mile. This could be done in the same method as the OP notified us. :)
You know that one just flew right over me. I guess I was not thinking out of the box. I hope that does not happen. I was caught without my debit card yesterday when I checked FT. I had the flights all priced out on Orbitz on the days I was planning on going to Europe, went to pull out my wallet, and remembered that I used the darn card the night before and did not put it back in. I left the flights on the screen and made some calls. By the time I got a hold of someone that would float me, and subsequently they wanted a ticket too (surprise), it was gone. I tried and tried other dates and times and it was gone. :(

martian

Apr 6, 06, 11:06 pm

[QUOTE=MrZhu]
MrZhu and Stephem have at least one thing in common ;)
Stephem has something like that thru Stephem's employer, it helped Stephem get a giant Dell flatscreen monitor for about $15...

what is that all about?

iloveipods

Apr 6, 06, 11:07 pm

Any news from CT or travelocity?

GUWonder

Apr 6, 06, 11:12 pm

Any news from CT or travelocity?

From my end, nothing on either.

My situation is as follows. My ticketed CheapTickets itinerary shows as cancelled from the morning. Most of my ticketed Travelocity itineraries show as cancelled now too (i.e., some seem the same as before) but were fine until the evening EST. All my ticketed Orbitz itineraries show as cancelled too but have been that way since after c. 10 a.m. EST.

What is bizarre with my Travelocity ticketed itineraries is that there seems to be no rhyme nor reason -- as far as I can tell -- on why the reservations that disappeared as "cancelled" did as they did while the others did not.

bacan

Apr 6, 06, 11:14 pm

GUWonder

Apr 6, 06, 11:15 pm

I don't think Orbitz will pull through for everyone. I had been issued ticket numbers and confirmations, but a CSR told me that because the ticket was cancelled and was already sent for processing to be refunded, it can never be reinstated.

I guess I was just saved the cost of a hotel in LCA :confused:

Don't stop pushing. Orbitz and AZ can reinstate tickets if you had a ticket number. That's certainly what they have announced that they are doing.

Perhaps AZ's and Orbitz's feet need to be held over a media fire still?

mahesh

Apr 6, 06, 11:18 pm

I don't think Orbitz will pull through for everyone. I had been issued ticket numbers and confirmations, but a CSR told me that because the ticket was cancelled and was already sent for processing to be refunded, it can never be reinstated.

I guess I was just saved the cost of a hotel in LCA :confused:

Same here. Had ticket numbers but got the cancellation email this evening. Called Orbitz and was told that since they did not mail the tickets out they will not be honoring the reservation and will not reinstate it.

Oh well, would have liked to go but can't really complain.

HeathrowGuy

Apr 6, 06, 11:19 pm

I hope that does not happen.

Airlines with respectable yield management departments already have various mechanisms in place to virtually ensure that something like this won't happen, and certainly not for a 12-hour period. The problem is that AZ's yield management department isn't respectable...

party_boy

Apr 6, 06, 11:20 pm

HeathrowGuy

Apr 6, 06, 11:21 pm

I don't think Orbitz will pull through for everyone. I had been issued ticket numbers and confirmations, but a CSR told me that because the ticket was cancelled and was already sent for processing to be refunded, it can never be reinstated.

I guess I was just saved the cost of a hotel in LCA :confused:

I had several outsourced front-line folks tell me something similar - you gotta speak to the stateside emps. at the International Desk, who can get the Ticketing Desk to reinstate.

party_boy

Apr 6, 06, 11:21 pm

I think we should lock Rosj in a room, and make him produce more miracles. :)

I second that one. But we never know if it's a HIM or HER ;) Whoever it is, you're wicked! If you ever need our support, I know you'll have a bunch of us helping ya.

GUWonder

Apr 6, 06, 11:22 pm

Same here. Had ticket numbers but got the cancellation email this evening. Called Orbitz and was told that since they did not mail the tickets out they will not be honoring the reservation and will not reinstate it.

Oh well, would have liked to go but can't really complain.

If correct, this is clearly unacceptable. Orbitz and Alitalia are out there telling the media that if you were ticketed you will fly. Should they have said that if you were ticketed and get your ticket you will fly, otherwise you are out of luck? :confused:

luv2ctheworld

Apr 6, 06, 11:24 pm

[QUOTE=stephem]

what is that all about?

Probably a Fatwallet or Slickdeals error. A consumer's version of FT... with the sole purpose of getting the most bang for your buck on purchases and also the infrequent pricing errors.

As for my tix... I'm barely optimistic. My 2 cheaptix res. still show, with tix numbers, and my 1 Orbitz also the same. Presuming I'm in a better condition than those with their rez already wiped, I may still eek out of this intact, at least the Orbitz one, given the postings already.

My bigger concern is cheaptickets; they actually have the date and routing I want... and I'd hate to lose that. The Orbitz one requires me to drastically change the dates, and I'm hoping that it will still have all the fare rules attached to the original booking.

P.S. I can't believe I catch a 1PM flight from SNA to BWI, and log back in with almost 400 more posts to go through... just from under 9 hours... wow... head spinning!

P.S.S. I am SOOOOO tempted to email for my UPS tracking number... m u s t r e s i s t u r g e!!

GUWonder

Apr 6, 06, 11:25 pm

I had several outsourced front-line folks tell me something similar - you gotta speak to the stateside emps. at the International Desk, who can get the Ticketing Desk to reinstate.

Thanks for making that clear. ^^ I am not surprised that some people are going to get misinformation -- especially if they don't get through to the Ticketing Desk for reinstatement. :(

Note to self: Get through to the Ticketing Desk for reinstatement. :)

HeathrowGuy

Apr 6, 06, 11:26 pm

mahesh

Apr 6, 06, 11:30 pm

Specifically, what desk or department did you speak to within Orbitz??

I called the regular 800 number. The person I spoke to refused to transfer it to ticketing desk or supervisor. After spending 20 minutes trying to convince him, all he said is "It is a mistake made by Alitalia and we are definitely not going to pay for it". I even had him open the yahoo new site but apparently it didn't impress him too much.

HeathrowGuy

Apr 6, 06, 11:32 pm

You cannot be transferred directly to the ticketing desk - you have to be transferred, via a supervisor, to the international desk, who can then interface with the ticketing desk for you. Doing it any other way invites trouble, especially when dealing with the offshore employees.

mahesh

Apr 6, 06, 11:39 pm

MACH81

Apr 6, 06, 11:42 pm

Just got off the phone with CT!They siad it has been canceled and that they don't have a UPS tracking#!I said BS!AZ never ticketed was their answer!BS again,I have ticket #s!I asked for a supervisor,after holding for 5 minutes she tol me that they only have one supervisor who's really busy getting calls and will return my call within 24 hrs and answer all my queries!the hell...I told them what Orbitz is doing and they should do it too!

TVCMH

Apr 6, 06, 11:45 pm

I told them what Orbitz is doing and they should do it too!

If I'm not mistaken, Orbitz and CheapTickets are owned by the same parent corporation (Cendant). The major airlines sold their stakes in Orbitz a few years ago.

bacan

Apr 6, 06, 11:48 pm

I called the regular 800 number. The person I spoke to refused to transfer it to ticketing desk or supervisor. After spending 20 minutes trying to convince him, all he said is "It is a mistake made by Alitalia and we are definitely not going to pay for it". I even had him open the yahoo new site but apparently it didn't impress him too much.

I also called the regular 800 number and the person I spoke to told me that nobody was available to take the call, and that I should call Alitalia tomorrow morning. How much do you want to bet that Alitalia will just tell me to call Orbitz. Maybe I should set up a conference call.

MACH81

Apr 6, 06, 11:48 pm

If I'm not mistaken, Orbitz and CheapTickets are owned by the same parent corporation (Cendant). The major airlines sold their stakes in Orbitz a few years ago.
That's what I told them!if Orbitz does it,you must do it too!!!!

MCI777

Apr 6, 06, 11:49 pm

OK....called Orbitz to get reinstated...was told by CSR thatAlitalia has stated they would honor without reinstatement...yeah right...I didnt push it and asked for a UPS tracking number...received tracking number and when I went to UPS it says that shipping is pending per shipper.

Let's hope it goes out. ^

juanitajh

Apr 6, 06, 11:57 pm

I booked two tickets through Orbitz with ticket numbers but AZ flights had disappeared on "my trips" (only AA JFK-YYZ remained).

Called 1-888-656-4546, rep looked at my itin. and was transfered to international....spoke to csr who started with "oh, you booked one of those mis-fares"....."you are so lucky, you have been ticketed".....put on hold for several minutes....she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped.

...regardless of the outcome, this has been a wild 36 hours...thanks FTers! I hope to see you in LCA!

....UPS tracking # not valid :(

bacan

Apr 7, 06, 12:07 am

Looks like the story made the Wall Street Journal, but it's restricted to subscribers.

hartd

Apr 7, 06, 12:08 am

1 post every 5-10 minutes, I feel so..... alone

smariner

Apr 7, 06, 12:08 am

Called Orbitz --- they are saying that my tickets have been voided & can't be re-instated :(

Am I out of luck here?

Peatisback

Apr 7, 06, 12:09 am

When I spoke to an Orbitz manager earlier this evening, the news about honoring the fare for people who had been ticketed was just filtering in. She conceded they had several offices, and that info does not get around too well.

If you're having problems, the time honored tradition of hanging up and calling back might be the way to go. Eventually you'll end up with an agent or supervisor that has the right info. Hopefully.

When all else fails, feel free to e-mail Brian Hoyt, Orbitz's director of PR, who made the statements about AZ honoring the fare. His e-mail is bhoyt@orbitz.com

brokeboy

Apr 7, 06, 12:12 am

Looks like the story made the Wall Street Journal, but it's restricted to subscribers.

might be able to see it with local library's online wsj. *maybe*
edit nope. local library is 1 day behind.
sorry don't see the article either at this pt?

L1011...N/StoHNL!

Apr 7, 06, 12:15 am

flyinghigh

Apr 7, 06, 12:16 am

[QUOTE=PHLDividends]

Where do you people come up with these outlandish statements? See following:

MISTAKE AS TO THE TERMS OF THE CONTRACT

Where one party is mistaken as to the nature of the contract and the other party is aware of the mistake, or the circumstances are such that he may be taken to be aware of it, the contract is void.

For the mistake to be operative, the mistake by one party must be as to the terms of the contract itself. See:

Hartog v Colin & Shields [1939] 3 All ER 566

The precedent was set by Hartog v Colin and Shields [1939]3 All ER 566 in which there was a pricing error where the seller thought he was pricing per pound, but the cost was actually calculated per item. The Court held that the purchaser could not reasonably have supposed that the offer expressed the real intention of the person making it, and must have been aware it was a mistake. The purchaser therefore did not, by his acceptance of the offer, make a binding contract with the seller. This would give an online retailer a defence if the price of a product was so ludicrously low that the intention to create legal relations could not be formed.

So get off your high horse....

I'm no lawyer, but I think it is possible that some people could think it was a real deal. I recieved a notice from a friend "YYZ to LCA in business for $33 - book now". At that time I just assumed it was a special deal. Later it occured to me that it was a pricing error (I assume decimal misplaced). but most people I've told about the price just assume that it was some special. I've seen flights for $.01 on discount carriers, and Air Asia had 2 000 000 free seats last December, so I think it would be reasonable to assume that some people thought it was a real deal. Not the vast majority of course, but in mounting a defence this could be used.
Of course this is all just talk, I couldn't be hassled of going to court.

snorkmaster

Apr 7, 06, 12:18 am

The whole "you have to call Alitalia" thing sounds fishy to me.

...she came back with "the script" interjected with "you are so lucky" several times but told me that I had to call Alitalia to reinstate. She did give me a UPS tracking # and told me my tickets had been shipped...

gaugeguy

Apr 7, 06, 12:19 am

smariner

Apr 7, 06, 12:21 am

might be able to see it with local library's online wsj. *maybe*
edit nope. local library is 1 day behind.
sorry don't see the article either at this pt?

I could find at least 2 news artilces about this incident.

http://cnews.canoe.ca/CNEWS/WeirdNews/2006/04/06/1523330-cp.html
http://online.wsj.com/google_login.html?url=http%3A%2F%2Fonline.wsj.com% 2Farticle%2FSB114438040244119772.html%3Fmod%3Dgoog lenews_wsj

"Apparently a worker forgot to enter in the two zeros, an Alitalia spokeswoman...."

javabean

Apr 7, 06, 12:28 am

Has anyone been able to actually get orbitz to reinstate their tickets?
yes!

Peatisback

Apr 7, 06, 12:29 am

Has anyone been able to actually get orbitz to reinstate their tickets?

I have been told that my tickets will be reinstated by an Orbitz CS manager, but have yet to receive confirmation of this....

alphaeagle

Apr 7, 06, 12:31 am

"Apparently a worker forgot to enter in the two zeros, an Alitalia spokeswoman...."

I sure would feel bad if I was that guy:
Friend of worker-"What did you do today?"
Worker-"Oh lost my company a couple million dollars."
Friend of worker-"Darn."

johnep1

Apr 7, 06, 12:32 am

"Apparently a worker forgot to enter in the two zeros, an Alitalia spokeswoman...."

Oops.

Gardyloo

Apr 7, 06, 12:33 am

Looks like the story made the Wall Street Journal, but it's restricted to subscribers.Can't post the whole thing due to TOS issues, but here's the guts -

For a few hours on Wednesday, the hottest ticket in travel was to Larnaca, Cyprus.

Italian carrier Alitalia accidentally was offering a $33 business-class airfare from Toronto via Italy to the picturesque, but perhaps off-the-beaten-path, resort town of 72,000. The regular business fare on that route is $2,588.

The fare was posted in the morning hours Wednesday in Canadian dollars. Apparently a worker forgot to enter in the two zeros, an Alitalia spokeswoman said.

Word of the fare spread quickly via the Internet travel site Flyertalk.com and passed on by travel bloggers, prompting hundreds of travelers to jump on the deal. Then travel Web sites such as Orbitz.com caught on and alerted company officials.

Alitalia said it initially suspended all the bookings while it tried to determine how much damage had been done. A spokeswoman declined to say how many bookings were made.

But Alitalia decided it would honor 509 of the bookings that were purchased and ticketed before it suspended reservations. Those who booked reservations but whose tickets hadn't yet been issued are out of luck. "It was a human mistake," Alitalia's spokeswoman said. "We hope that people will appreciate the effort we are making."

Peatisback

Apr 7, 06, 12:35 am

Wow so only 509? This seems a bit on the low end of what I expected....

javabean

Apr 7, 06, 12:35 am

HeathrowGuy

Apr 7, 06, 12:36 am

Sounds like they may only be honoring the Orbitz tickets...

smariner

Apr 7, 06, 12:37 am

[QUOTE=Gardyloo]....But Alitalia decided it would honor 509 of the bookings that were purchased and ticketed before it suspended reservations. Those who booked reservations but whose tickets hadn't yet been issued are out of luck. "It was a human mistake," Alitalia's spokeswoman said. "We hope that people will appreciate the effort we are making."[QUOTE]

:( I guess some of us fall into the category of those "who booked reservations but whose tickets hadn't yet been issued are out of luck", though I booked via Orbitz & had ticket numbers issued already. :(

brokeboy

Apr 7, 06, 12:37 am

Oops.

http://www.buzzle.com/editorials/12-9-2005-83570.asp
A broker in Japan has managed to sell shares worth £1.6bn in a local recruitment agency which, itself, carried only a market value of little more than £50m

not as bad as the above one :)

or this:

"The head of the Tokyo Stock Exchange has resigned over a £190m trading
error that has damaged confidence in Asia's largest stock market.

President Takuo Tsurushima and two other senior exchange executives
apologised to investors yesterday for the "confusion" caused earlier
this month when the TSE's trading system failed to block a sell order
for 610,000 shares at Y1 (0.5p) apiece.

The fiasco was caused by a so-called "fat-finger" keyboard error by an
employee of Mizuho Securities, who had only intended to sell one share
in a manpower recruitment firm, J-Com, for 610,000 yen (£2,970). The
sell order was more than 40 times larger than the firm's 14,500
outstanding shares. "

senoreit

Apr 7, 06, 12:38 am

javabean

Apr 7, 06, 12:38 am

I sure would feel bad if I was that guy:
Friend of worker-"What did you do today?"
Worker-"Oh lost my company a couple million dollars."
Friend of worker-"Darn."
Or as Seinfeld would've said "That's a shame" :D

luv2ctheworld

Apr 7, 06, 12:41 am

Sounds like they may only be honoring the Orbitz tickets...

Perhaps it's time to lean on Cheaptickets to the news, if that would do anything.

snorkmaster

Apr 7, 06, 12:42 am

the fare rules I printed at the time of ticketing said UNLIMITED FREE STOPOVERS PERMITTED.

i saw some FTers said they wanteded to spend a few days in Italy, but the rate rules say this "STOPOVERS: NOT PERMITTED".

can anybody finally explain the rate rules, changes policy etc.!? :rolleyes: please :(

gaugeguy

Apr 7, 06, 12:42 am

i saw some FTers said they wanteded to spend a few days in Italy, but the rate rules say this "STOPOVERS: NOT PERMITTED".

can anybody finally explain the rate rules, changes policy etc.!? :rolleyes: please :(

Wow, you are right. They have changed the fare rules.

Fare type Fare basis codes
Adult DRTCA9

Fare basis code: DRTCA9
Penalties Travel Restrictions Blackout Dates Seasonality Flight Applications Day/Time Application Minimum Stay Maximum Stay Surcharges (included in your fare) Other discount/miscellaneous mileage info Accompanied Travel Eligibility Application Rule Advance reservations/ticketing Combinability Transfers Stopovers Penalties
If this ticket is non-refundable, changes to this ticket will incur an airline change fee of up to $250 per ticket and an Orbitz exchange fee of $30 per ticket.
FOR TRAVEL ON/AFTER 21MAY06 - USE NEW TVL DTE FOR ADDL RULES CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. CHANGES ANY TIME CHANGES NOT PERMITTED IN CASE OF REISSUE/REVALIDATION.

Return to top
Travel Restrictions
TRAVEL RESTRICTIONS: NO RESTRICTION

Return to top
Blackout Dates
BLACKOUT DATES: NO RESTRICTION

Return to top
Seasonality
SEASONALITY: NO RESTRICTION

Return to top
Flight Applications
FLIGHT APPLICATIONS: NO RESTRICTION

Return to top
Day/Time Application
DAY/TIME APPLICATION: NO RESTRICTION

Return to top
Minimum Stay
MINIMUM STAY: NO RESTRICTION

Return to top
Maximum Stay
MAXIMUM STAY: NO RESTRICTION

Return to top
Surcharges (included in your fare)
SURCHARGES: NO RESTRICTION

Return to top
Other discount/miscellaneous mileage info
OTHER DISCOUNT: NO RESTRICTION

Return to top
Accompanied Travel
ACCOMPANIED TRAVEL: NO RESTRICTION

Return to top
Eligibility
ELIGIBILITY: NO RESTRICTION

Return to top
Application Rule
BUSINESS CLASS RESTRICTED FARES BETWEEN CANADA AND AREA 2/3 APPLICATION AREA THESE FARES APPLY BETWEEN CANADA AND AREA 2/AREA 3. CLASS OF SERVICE THESE FARES APPLY FOR BUSINESS CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS. THESE FARES DO NOT APPLY RETROACTIVELY. THESE FARES APPLY ONLY WHEN SUCH FARES ARE PURCHASED PRIOR TO COMMENCEMENT OF TRAVEL. ---- ON THE DOMESTIC SECTOR WITHIN CANADA AND ON TRANSBORDER FLIGHTS BETWEEN CANADA AND BOS/CHI/ NYC THE PASSENGERS WILL BE SEATED IN THE ECONOMY CLASS CABIN. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT OTHER CONDITIONS FULL AND SEQUENTIAL USE OF FLIGHT COUPONS - THE TICKET/OR ELECTRONIC TICKET/IS NOT VALID IF THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE SEQUENCE PROVIDED IN THE TICKET/OR ELECTRONIC TICKET/.

Return to top
Advance reservations/ticketing
ADVANCE RESERVATIONS/TICKETING RESTRICTIONS: NO RESTRICTION

Return to top
Combinability
DOUBLE OPEN JAWS NOT PERMITTED. ADD-ONS PERMITTED. END-ON-END END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE COMPONENTS. TRAVEL MUST BE VIA THE POINT OF COMBINATION. OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH AZ FARES -TO FORM SINGLE OPEN JAWS OPEN JAWS NOTE - WHERE RULE CONDITIONS DIFFER THE MORE RESTRICTIVE WILL APPLY TO THE ENTIRE JOURNEY. -TO FORM ROUND TRIPS EXCEPT FOR AROUND-THE-WORLD FARES -TO FORM CIRCLE TRIPS EXCEPT FOR AROUND-THE-WORLD FARES. PROVIDED - COMBINATIONS ARE WITH ANY FARE OF THE SAME FARE TYPE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRA - BETWEEN USA/CA-AREA 2/3 AND GUAM-AREA 2. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AC WITHIN CANADA IN ANY RULE IN ANY TARIFF.

Return to top
Transfers
8 TRANSFERS PERMITTED - 4 IN EACH DIRECTION. 1 AT THE DEPARTURE GATEWAY IN NORTH AMERICA 1 AT THE ARRIVAL GATEWAY IN NORTH AMERICA 1 ONLINE IN NORTH AMERICA IN EACH DIRECTION 2 ONLINE IN AREA 2/AREA 3 IN EACH DIRECTION.

Return to top
Stopovers
STOPOVERS: NOT PERMITTED

Return to top

TelevisionTdTina

Apr 7, 06, 12:43 am

Sounds like they may only be honoring the Orbitz tickets...

But Alitalia decided it would honor 509 of the bookings that were purchased and ticketed before it suspended reservations. Those who booked reservations but whose tickets hadn't yet been issued are out of luck. "It was a human mistake," Alitalia's spokeswoman said. "We hope that people will appreciate the effort we are making."

I hope that not to be the case.... It says purchased and ticketed before it suspended. I am pretty sure I was one of the first in, at 12:55a on April 5, via CT. We'll see.

Peatisback

Apr 7, 06, 12:43 am

If a decision has indeed been made one way or the other by Orbitz&Alitalia, it would sure be nice if Orbitz sent an e-mail to all affected customers and explained whatever has been decided. :rolleyes: Would that be so hard?

My understanding is they are doing this, going in order based on travel date. I'm going in december, so I'll be waiting a while...

javabean

Apr 7, 06, 12:43 am

thw fare rules I printed at the time of ticketing said UNLIMITED FREE STOPOVERS PERMITTED.
I am completely confused now...............

Gardyloo

Apr 7, 06, 12:44 am

Perhaps it's time to lean on Cheaptickets to the news, if that would do anything.More from the Journal -

Brian Hoyt, a spokesman for Orbitz.com, which operates the Cheaptickets site, said the company was refunding ticketing fees to customers who had booked and whose reservations were canceled.

Such pricing mistakes aren't unheard of, though travel companies respond to the errors in a variety of ways. Last year now-defunct carrier Independence Air sold dozens of tickets accidentally for $0, and Sabre Holdings Corp.'s Travelocity mistakenly sold tickets to Fiji for $51.

GUWonder

Apr 7, 06, 12:45 am

Wow so only 509? This seems a bit on the low end of what I expected....

Just Orbitz?

johnep1

Apr 7, 06, 12:46 am

i saw some FTers said they wanteded to spend a few days in Italy, but the rate rules say this "STOPOVERS: NOT PERMITTED".

can anybody finally explain the rate rules, changes policy etc.!? :rolleyes: please :(

That's because the fare rules have changed since we bought the tickets. They originally said we could have unlimited stopovers.

Those of us who booked using a multi-city search will keep the stopovers. Also, many have a forced stopover in MXP for about 30 hours, so that one will remain intact.

Peatisback

Apr 7, 06, 12:47 am

Where are the altered fare rules loaded? Also, won't our paper tickets have the original fare rules printed with them (wow it's been a while since I've seen paper tickets!)?

Wow, you are right. They have changed the fare rules.

Fare type Fare basis codes
Adult DRTCA9

Fare basis code: DRTCA9
Penalties Travel Restrictions Blackout Dates Seasonality Flight Applications Day/Time Application Minimum Stay Maximum Stay Surcharges (included in your fare) Other discount/miscellaneous mileage info Accompanied Travel Eligibility Application Rule Advance reservations/ticketing Combinability Transfers Stopovers Penalties
If this ticket is non-refundable, changes to this ticket will incur an airline change fee of up to $250 per ticket and an Orbitz exchange fee of $30 per ticket.
FOR TRAVEL ON/AFTER 21MAY06 - USE NEW TVL DTE FOR ADDL RULES CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. CHANGES ANY TIME CHANGES NOT PERMITTED IN CASE OF REISSUE/REVALIDATION.

Return to top
Travel Restrictions
TRAVEL RESTRICTIONS: NO RESTRICTION

Return to top
Blackout Dates
BLACKOUT DATES: NO RESTRICTION

Return to top
Seasonality
SEASONALITY: NO RESTRICTION

Return to top
Flight Applications
FLIGHT APPLICATIONS: NO RESTRICTION

Return to top
Day/Time Application
DAY/TIME APPLICATION: NO RESTRICTION

Return to top
Minimum Stay
MINIMUM STAY: NO RESTRICTION

Return to top
Maximum Stay
MAXIMUM STAY: NO RESTRICTION

Return to top
Surcharges (included in your fare)
SURCHARGES: NO RESTRICTION

Return to top
Other discount/miscellaneous mileage info
OTHER DISCOUNT: NO RESTRICTION

Return to top
Accompanied Travel
ACCOMPANIED TRAVEL: NO RESTRICTION

Return to top
Eligibility
ELIGIBILITY: NO RESTRICTION

Return to top
Application Rule
BUSINESS CLASS RESTRICTED FARES BETWEEN CANADA AND AREA 2/3 APPLICATION AREA THESE FARES APPLY BETWEEN CANADA AND AREA 2/AREA 3. CLASS OF SERVICE THESE FARES APPLY FOR BUSINESS CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS. THESE FARES DO NOT APPLY RETROACTIVELY. THESE FARES APPLY ONLY WHEN SUCH FARES ARE PURCHASED PRIOR TO COMMENCEMENT OF TRAVEL. ---- ON THE DOMESTIC SECTOR WITHIN CANADA AND ON TRANSBORDER FLIGHTS BETWEEN CANADA AND BOS/CHI/ NYC THE PASSENGERS WILL BE SEATED IN THE ECONOMY CLASS CABIN. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT OTHER CONDITIONS FULL AND SEQUENTIAL USE OF FLIGHT COUPONS - THE TICKET/OR ELECTRONIC TICKET/IS NOT VALID IF THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE SEQUENCE PROVIDED IN THE TICKET/OR ELECTRONIC TICKET/.

Return to top
Advance reservations/ticketing
ADVANCE RESERVATIONS/TICKETING RESTRICTIONS: NO RESTRICTION

Return to top
Combinability
DOUBLE OPEN JAWS NOT PERMITTED. ADD-ONS PERMITTED. END-ON-END END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE COMPONENTS. TRAVEL MUST BE VIA THE POINT OF COMBINATION. OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH AZ FARES -TO FORM SINGLE OPEN JAWS OPEN JAWS NOTE - WHERE RULE CONDITIONS DIFFER THE MORE RESTRICTIVE WILL APPLY TO THE ENTIRE JOURNEY. -TO FORM ROUND TRIPS EXCEPT FOR AROUND-THE-WORLD FARES -TO FORM CIRCLE TRIPS EXCEPT FOR AROUND-THE-WORLD FARES. PROVIDED - COMBINATIONS ARE WITH ANY FARE OF THE SAME FARE TYPE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRA - BETWEEN USA/CA-AREA 2/3 AND GUAM-AREA 2. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AZ IN ANY RULE IN TARIFF IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL. COMBINATIONS ARE WITH ANY FARE FOR CARRIER AC WITHIN CANADA IN ANY RULE IN ANY TARIFF.

Return to top
Transfers
8 TRANSFERS PERMITTED - 4 IN EACH DIRECTION. 1 AT THE DEPARTURE GATEWAY IN NORTH AMERICA 1 AT THE ARRIVAL GATEWAY IN NORTH AMERICA 1 ONLINE IN NORTH AMERICA IN EACH DIRECTION 2 ONLINE IN AREA 2/AREA 3 IN EACH DIRECTION.

Return to top
Stopovers
STOPOVERS: NOT PERMITTED

Return to top

gaugeguy

Apr 7, 06, 12:49 am

Where are the altered fare rules loaded? Also, won't our paper tickets have the original fare rules printed with them (wow it's been a while since I've seen paper tickets!)?

They are on orbitz.com in tickets that have not been completly cancelled out.

Peatisback

Apr 7, 06, 12:49 am

Just Orbitz?

It seems that way. What happened to the earlier discussion about how Travelocity was really fighting for this one?

javabean

Apr 7, 06, 12:50 am

Wow, you are right. They have changed the fare rules.

Correct me if I'm wrong but the return flight is not possible without an overnight stay (which is not a stopover technically - less than 24hr?). Right?
I mean it's not possible if you have just one connection in Italy and then fly directly to YYZ.

So I guess many people would have to spend a night in Rome or Milan, correct? I would like to stay two nights in this case, so I need a stopover

GUWonder

Apr 7, 06, 12:50 am

Wow, you are right. They have changed the fare rules.

Fare type Fare basis codes
Adult DRTCA9

Changing fare rules? :td: :td:

johnep1

Apr 7, 06, 12:50 am

It seems that way. What happened to the earlier discussion about how Travelocity was really fighting for this one?

Travelocity has not come through at all this week.

Mrp Alert

Apr 7, 06, 12:52 am

In order to make this process very simple for everyone to understand, I am summarizing several of the recent posts into one place for Orbitz users. Hopefully, users of Travelocity, CheapTickets, and other websites can post similar FAQs for their specific reservation service.

Why is Alitalia Honoring Some Tickets But Not Others?
If you have an Orbitz ticket number, Alitalia will honor your reservation as stated in its Contract of Carriage: http://www.flyertalk.com/forum/showpost.php?p=5586373&postcount=2298 Thanks to Mrp Alert (me)

How Can I Tell if I am Eligible for Reinstatement?
If your Orbitz confirmation screen/email looks like this, you are good to go:
Flight reservation
Orbitz record locator: xxxxxxxx
Airline record locator: Alitalia - xxxxxx
Ticket numbers: 055xxxxxxxxxxxxx
Total flight cost: $220.08 USD

How Can I Tell if I am NOT Eligible for Reinstatement?
If your Orbitz confirmation screen/email looks like this, you are probably dead in the water:
Flight reservation
Orbitz record locator: xxxxxxxx
Airline record locator: Alitalia - xxxxxx
Ticket numbers: not yet available
Total flight cost: $220.08 USD

How Do I Contact Orbitz and What Will Orbitz Tell Me If I am Eligible for Reinstatement?
Thanks juanitajh! http://www.flyertalk.com/forum/showpost.php?p=5586598&postcount=2327

What Does the Press & Alitalia Have to Say About the Situation?
Thanks Yogi!
http://www.flyertalk.com/forum/showpost.php?p=5585159&postcount=2170
Thanks Smariner!
http://www.flyertalk.com/forum/showpost.php?p=5586678&postcount=2337
Thanks andrewsheehan for CNN Video!
http://www.youtube.com/watch?v=hMqdIfb1xZo

Let me know if I am missing anything and I will update it as appropriate. Also, moderators, do we want to seperate out this and the similar threads to a different thread so they can be much more easily found?

senoreit

Apr 7, 06, 12:54 am

That's because the fare rules have changed since we bought the tickets.
You say that rather matter-of-factly. Is that legal? Isn't that bait-and-switch?

So the tickets have gone from fully refundable with unlimited stopovers to non-refundable with no stopovers?

GUWonder

Apr 7, 06, 12:54 am

It seems that way. What happened to the earlier discussion about how Travelocity was really fighting for this one?

Maybe Orbitz is getting rewarded for bringing this to Alitalia's attention? If so that's rather funny since Orbitz was the last place that I could find this fare, many hours after Travelocity no longer would sell the fare.

I hope Travelocity doesn't sit this one down.

Peatisback

Apr 7, 06, 12:54 am

They are on orbitz.com in tickets that have not been completly cancelled out.

I see them now, they're still tacked on to my AA JFK-YYZ segment. Am I reading them right- along with no stopovers, changes are not being allowed either?

alamedaguy

Apr 7, 06, 12:54 am

Wow so only 509? This seems a bit on the low end of what I expected....

Wow, me too. Even if that does just represent Orbitz, as it seems like they were allowing bookings way longer (as in when more US/Canada folks were awake), I'm shocked if that is all there are.

IrishRed

Apr 7, 06, 12:55 am

Wow so only 509? This seems a bit on the low end of what I expected....

I'm wondering if 509 is the magic number of:

Itineraries that were issued ticket numbers -OR-
Itineraries that were issued ticket numbers, printed and were mailed -OR-
Itineraries that were still completely intact and ticketed when the decision was made (hence the reason many aren't getting reinstated)

It does seem as though a large number of people did NOT have ticket numbers, so if you drop them off *maybe* 509...but that still seems low.

Gardyloo

Apr 7, 06, 12:56 am

I'm guessing 509 PNRs, the majority of them for >1 pax.

johnep1

Apr 7, 06, 12:58 am

You say that rather matter-of-factly. Is that legal? Isn't that bait-and-switch?

So the tickets have gone from fully refundable with unlimited stopovers to non-refundable with no stopovers?

I said it like that because that's the truth. This game has been played before and this isn't the last time we'll see it.

The dust hasn't settled completely yet. There's still a chance that the fare rules will go back to what they were when we booked. Being able to change the dates of our flights (and create a stopover) isn't going to cost Alitalia any more money. The only reason I can see for them having done this is that they hope some people cancel upon learning that they can't change their ticket to have 2 weeks in Italy and 1 night in Cyprus.

However, I'm still not convinced that one could add a stopover after ticketing without a reprice under the original fare rules.

I also tend to think that if you booked a multi-city ticket with a stopover, then you'll be able to increase the length of that stopover without any problems.

Peatisback

Apr 7, 06, 1:00 am

I'm wondering if 509 is the magic number of:

Itineraries that were issued ticket numbers -OR-
Itineraries that were issued ticket numbers, printed and were mailed -OR-
Itineraries that were still completely intact and ticketed when the decision was made (hence the reason many aren't getting reinstated)

It does seem as though a large number of people did NOT have ticket numbers, so if you drop them off *maybe* 509...but that still seems low.

Any programmers out there able to come up with a simple webform that will allow us to enter when we booked, which site we booked on, if we received ticket numbers, if we received ups/fedex tracking numbers, and if we actually physically received tickets?

It would be nice to be able to look at some objective data and get a better idea of how this whole situation has been handled...

luv2ctheworld

Apr 7, 06, 1:08 am

That's because the fare rules have changed since we bought the tickets. They originally said we could have unlimited stopovers.

Those of us who booked using a multi-city search will keep the stopovers. Also, many have a forced stopover in MXP for about 30 hours, so that one will remain intact.

For clarification, did the Orbitz bookings (without multi-city search) originally state STOPOVERS ALLOWED, or did it already change? I booked intending to change the MXP date to allow more time... didn't plan on 2 weeks in LCA :eek:

I didn't pay as much attention to Orbitz as I did when I first booked on cheaptrips.

Man, now I really want the Cheaptickets ones to go through!

TelevisionTdTina

Apr 7, 06, 1:09 am

Why is Alitalia Honoring Some Tickets But Not Others?
If you have an Orbitz ticket number, Alitalia will honor your reservation as stated in its Contract of Carriage: http://www.flyertalk.com/forum/showpost.php?p=5586373&postcount=2298 Thanks to Mrp Alert (me)

Thanks for doing the review... Mrp. ^

Question tho..
Please read article 5.1 very carefully:

Quote:
5.1. The Carrier or its authorised agents will record the passenger’s reservation and give the passenger written confirmation if so requested by him/her. Only the reservation confirmed in the system that the Carrier uses to record reservations for its flights will be considered valid. The Carrier will not be liable for any damage caused by lack of or mistaken recording if not attributable to Carrier’s own negligence or with intent.
Some fare rules may include conditions that limit or exclude the passenger’s right to cancel or change reservations on Carrier’s flights.

How do you know that this only applies to Orbitz?

I have ticket numbers, which other FT'ers have indicated that usually means it went through AZ system to have been generated. In fact, had tickets at my front door until, UPS took them back. :( Speculation sucks! Wish there was concrete evidence. Soon. I figure if AZ is saying tickets ticketed before suspending, that means everyone regardless of purchase point.

Thanks for you insight.
Tina

HeathrowGuy

Apr 7, 06, 1:11 am

I said it like that because that's the truth. This game has been played before and this isn't the last time we'll see it.

The dust hasn't settled completely yet. There's still a chance that the fare rules will go back to what they were when we booked. Being able to change the dates of our flights (and create a stopover) isn't going to cost Alitalia any more money. The only reason I can see for them having done this is that they hope some people cancel upon learning that they can't change their ticket to have 2 weeks in Italy and 1 night in Cyprus.

However, I'm still not convinced that one could add a stopover after ticketing without a reprice under the original fare rules.

I also tend to think that if you booked a multi-city ticket with a stopover, then you'll be able to increase the length of that stopover without any problems.

Apparently, any change that requires a reissue or revalidation will trigger a reprice, and I do not expect Alitalia to waver on this one, previous fare rules/laws/anything else to the contrary.

zrudeboyz

Apr 7, 06, 1:12 am

I hope that not to be the case.... It says purchased and ticketed before it suspended. I am pretty sure I was one of the first in, at 12:55a on April 5, via CT. We'll see.

I'm with you TelevisionTdTina, I was up all night Wed night and I remember seeing all your posts; I'm hoping all of us in that "first" group will be fine whether CT or Orbitz.

HeathrowGuy

Apr 7, 06, 1:15 am

The only reason I can see for them having done this is that they hope some people cancel

AZ is literally PRAYING for this right now - I wouldn't be surprised if they sent a prayer request to the Pope himself over this debacle.

sjc_longhorn

Apr 7, 06, 1:17 am

It seems that way. What happened to the earlier discussion about how Travelocity was really fighting for this one?Travelocity has apparently completely outsourced its CS to India (guess this is news only to me) so communication has been difficult.

However, based on my conversation with them and my wife's conversation with them, it appears they may be leaning towards honoring them. I say this based on the fact that our Travelocity PNR now shows that an outbound flight has been booked w/approval from Alitalia -- I say this cautiously because the flight is not showing up anywhere where I can see it. It is simply noted in the record. We have been told we were being rebooked in D and that at the time, our original January 1 return flight had no available D inventory.

I won't say for sure what's going to happen because this whole thing's been a gigantic roller-coaster, but that's the knowledge I have at the moment. I am one of the people who actually received their paper tickets by FedEx. I'll post an update once something changes (when we called US Alitalia the CSR said he could not talk about our reservation -- we would have to call back tomorrow and speak with a supervisor, as they all had supposedly left).

(fingers still crossed)

Peatisback

Apr 7, 06, 1:20 am

How was the 'approval' from AZ conveyed in your record? Is this something you can easily see on the webpage or what the CS people told you? I'm interested to know how they worded it....

Fingers crossed here too!

Travelocity has apparently completely outsourced its CS to India (guess this is news only to me) so communication has been difficult.

However, based on my conversation with them and my wife's conversation with them, it appears they may be leaning towards honoring them. I say this based on the fact that our Travelocity PNR now shows that an outbound flight has been booked w/approval from Alitalia -- I say this cautiously because the flight is not showing up anywhere where I can see it. It is simply noted in the record. We have been told we were being rebooked in D and that at the time, our original January 1 return flight had no available D inventory.

I won't say for sure what's going to happen because this whole thing's been a gigantic roller-coaster, but that's the knowledge I have at the moment. I am one of the people who actually received their paper tickets by FedEx. I'll post an update once something changes (when we called US Alitalia the CSR said he could not talk about our reservation -- we would have to call back tomorrow and speak with a supervisor, as they all had supposedly left).

(fingers still crossed)

andrewsheehan

Apr 7, 06, 1:20 am

I happened to catch this just as I got home from work today on CNN, I happened to glance at the TV and see the flyertalk homepage, I quickly hit record on my pvr. Heres the video:

http://www.youtube.com/watch?v=hMqdIfb1xZo

Enjoy

-Andrew

IrishRed

Apr 7, 06, 1:21 am

Peatisback

Apr 7, 06, 1:23 am

...And Expedia did not return our calls.....

surprise, surprise

I happened to catch this just as I got home from work today on CNN, I happened to glance at the TV and see the flyertalk homepage, I quickly hit record on my pvr. Heres the video:

http://www.youtube.com/watch?v=hMqdIfb1xZo

Enjoy

-Andrew

IrishRed

Apr 7, 06, 1:25 am

...And Expedia did not return our calls.....

surprise, surprise

I don't think anyone booked on Expedia, at least no one I've seen post on this thread...I wonder if they escaped this completely?

TelevisionTdTina

Apr 7, 06, 1:27 am

Just spoke to CT again to apply the pressure :D

At first they told me Alitalia had cancelled my tickets and "it is noted in your account that you called at 7:xx p.m. and were told to call tomorrow..." Hey, at least they keep good records.

So I asked him to check with his supervisors to see if there were any new developments, again citing that their sister company Orbitz had issued a statement 9 hours ago, I had ticketed reservations, etc. I politely told him I wanted to know when Cheaptickets would provide information to THEIR customers.

He came back on and said Alitalia IS reissuing those tickets and itineraries would be updated within 24 hours. I specifically asked if MY tickets would be reinstated, and was told yes. ^ :D

Of course I will fully believe it when my full itinerary shows again online and I have paper tickets in my hand, but it's good news for all of us CT customers as far as I'm concerned :D

Thank you for the update, IrishRed! Much appreciate, I'm sure by the CT buyers. Night all!

GUWonder

Apr 7, 06, 1:28 am

Just spoke to CT again to apply the pressure :D

At first they told me Alitalia had cancelled my tickets and "it is noted in your account that you called at 7:xx p.m. and were told to call tomorrow..." Hey, at least they keep good records.

So I asked him to check with his supervisors to see if there were any new developments, again citing that their sister company Orbitz had issued a statement 9 hours ago, I had ticketed reservations, etc. I politely told him I wanted to know when Cheaptickets would provide information to THEIR customers.

He came back on and said Alitalia IS reissuing those tickets and itineraries would be updated within 24 hours. I specifically asked if MY tickets would be reinstated, and was told yes. ^ :D

Of course I will fully believe it when my full itinerary shows again online and I have paper tickets in my hand, but it's good news for all of us CT customers as far as I'm concerned :D

If Alitalia is taking over the ticketed bookings and reinstatements and honoring the tickets issued -- and that means ticketed fares rules too, in my opinion -- then that could be a very good thing since changes would be less costly than if done with the travel agent. Of course that's only the case if AZ honors the fare rules of the issued ticket -- which is what they did for me in prior circumstances. :)

luv2ctheworld

Apr 7, 06, 1:29 am

He came back on and said Alitalia IS reissuing those tickets and itineraries would be updated within 24 hours. I specifically asked if MY tickets would be reinstated, and was told yes. ^ :D

Please, please, pretty please!

I'll even be willing to dump my Orbitz one.... ugh... well... maybe not.

GUWonder

Apr 7, 06, 1:29 am

I don't think anyone booked on Expedia, at least no one I've seen post on this thread...I wonder if they escaped this completely?

I too don't recall anyone getting an AZ ticket number via Expedia on this.

ChickenWing

Apr 7, 06, 1:30 am

I just got off the phone with Orbitz. Not too busy at 2:15am EDT. They transfered me to the International Desk. I had already recieved ticket numbers. They informed me that it was an mistake fare, but Alitalia was going to honor my ticket. She said to hold on to the tickets when I recieve them, and reconfirm with Alitalia after I get them. She also gave me the tracking number. When I checked, it was in the system as "billing information recieved". I am thinking I will be one of the lucky ones. Like a previous poster said, make sure you are transfered to "international" then suggest they speak with the ticketing department. The conversation between my "international" CSR and the ticketing department is where it was all put together. She didn't know what was going on before that.

As far as the fare rules changing, I am a little dissapointed. I would have liked to add a stopover in Rome, since my first leg connects there. Do they have an obligation to the original fare rules, since this is what we purchased?

In any case, I won't look a gift horse in the mouth. I will enjoy my vacation in LCA, even if I don't get to see more than the airport at Rome.

LAX21

Apr 7, 06, 1:30 am

so I guess the big question is now wether or not AZ will re-issue all those tix in question with the new "enhanced" fare rulez....

CHC Kiwi

Apr 7, 06, 1:34 am

Changing the fare rules after the fact is really low. Surely this must constitute a further breach of contract. :td: :td: :(

senoreit

Apr 7, 06, 1:35 am

GUWonder

Apr 7, 06, 1:36 am

My tickets have all been charged to my account with ticket numbers showing up in my statement.

This is a sample of the ones from Travelocity:

Transaction Date: 04/05/2006
Post Date: 04/06/2006
Transaction Description: ALITALIA LINES AERES SAN ANTONIO TX
TKT# 05513XXXXXXXXXXX

Charge: $190.90
Merchant Address: ALITALIA
ATTN CREDIT & COLLECTION
350 5TH AVE STE 3700
NEW YORK NY 10118-3799
USA

Merchant Type: EURO,ME,AFRICA CARR
Doing Business As: No Additional Information

I have some other Alitalia charges posted as being from ALITALIA LINES AERES NASHVILLE TN for the CheapTickets' ticketed itinerary and ALITALIA LINES AERES MANKATO MN for Orbitz ticketed itineraries. Ticket numbers posted as expected.

So now I have to just wait and see how they get reinstated. :)

FourWheels

Apr 7, 06, 1:39 am

I too don't recall anyone getting an AZ ticket number via Expedia on this. IIRC, the first person to report delivery this morning booked via expedia.uk.

Thanks to all who are posting CT updates. :)

GUWonder

Apr 7, 06, 1:39 am

Congrats izzik, did you ever think one of your posts would make it on to CNN? :D

Billiam's post wasn't used? I see izzik's post. :D

sjc_longhorn

Apr 7, 06, 1:43 am

How was the 'approval' from AZ conveyed in your record? Is this something you can easily see on the webpage or what the CS people told you? I'm interested to know how they worded it....

Fingers crossed here too!Okay, I need to correct myself: my wife talked to Travelocity around 5:00pm CDT and spoke with a Travelocity rep who reinstated the original departure on 25 December. No interaction with Alitalia occurred for this leg. On the second leg, he said he could not find availability in D for our original date and would need to get approval from Alitalia. Alitalia is apparently only dealing with this through supervisors and none were to be found at the time. Given the revision of fare rules that's been posted here I don't know what to expect but it does appear that Travelocity could be moving forward on formerly ticketed reservations. We called (speakerphone) at 10:00 PDT (back in California now) and the notes in the PNR were read back reflecting what I stated above. Sorry for the confusion. Nothing is up that we can actually see -- however, two separate CSRs have stated pretty much the same thing and CSR #2 did state that Travelocity's PNR reflected a booking on the outbound (YYZ-MXP-LCA).

So, we're very cautiously optimistic at this point. We may have half of our rez back.

IrishRed

Apr 7, 06, 1:46 am

My tickets have all been charged to my account with ticket numbers showing up in my statement.

:)

This prompted me to check my account...the airline tickets are still on authorization, but Cheaptickets has stopped the authorization they had for the ticketing fees...I wonder why? Even with my phone confirmation that scares me a bit...

YEGcited

Apr 7, 06, 1:48 am

Leave it to an Irish lad/lass to bring us some good news and, hopefully, good luck about the status of our CT tickets! I have not delved into this thread, although I do have a booking with CT, just because all my questions were being answered on the fly. Please forgive the pun!

Thanks, and slainte, to you, IrishRed, no matter how this turns out! :)

Mrp Alert

Apr 7, 06, 2:01 am

Thanks for doing the review... Mrp. ^

Question tho..
Please read article 5.1 very carefully:

Quote:
5.1. The Carrier or its authorised agents will record the passenger’s reservation and give the passenger written confirmation if so requested by him/her. Only the reservation confirmed in the system that the Carrier uses to record reservations for its flights will be considered valid. The Carrier will not be liable for any damage caused by lack of or mistaken recording if not attributable to Carrier’s own negligence or with intent.
Some fare rules may include conditions that limit or exclude the passenger’s right to cancel or change reservations on Carrier’s flights.

How do you know that this only applies to Orbitz?

I have ticket numbers, which other FT'ers have indicated that usually means it went through AZ system to have been generated. In fact, had tickets at my front door until, UPS took them back. :( Speculation sucks! Wish there was concrete evidence. Soon. I figure if AZ is saying tickets ticketed before suspending, that means everyone regardless of purchase point.

Thanks for you insight.
Tina

This is Alitalia's Contract of Carriage from their website and available for inspection at any AZ ticket counter. Physical delivery of the paper tickets to your door is irrelevant as long as your booking agent was in physical possession of the paper ticket at some point in time. All that is relevant is whether the reservation ever was stored in the AZ computer system. If so, you will end up with a seat.

gomike

Apr 7, 06, 2:29 am

So for those of us who booked but never got ticket numbers on Orbitz is there any luck in getting a ticket?

SEAUAKID

Apr 7, 06, 2:32 am

Just got off the phone with Alitalia. They confirmed that my reservation on Orbitz for next Feb has indeed been reinstated and will be honored. When she pulled up my two itins on Travelocity, she said the tickets were still cancelled and that it was up to Travelocity to reinstate them at this point. I told her thank you for her time. I'm going to bed now. Hopefully by morning my travelocity tickets (which I have paper tickets in hand for) will be sorted.

snorkmaster

Apr 7, 06, 2:39 am

Thanks for the update. Are they showing reinstated on Orbitz's website? And had you called Orbitz as well?

Just got off the phone with Alitalia. They confirmed that my reservation on Orbitz for next Feb has indeed been reinstated and will be honored. When she pulled up my two itins on Travelocity, she said the tickets were still cancelled and that it was up to Travelocity to reinstate them at this point. I told her thank you for her time. I'm going to bed now. Hopefully by morning my travelocity tickets (which I have paper tickets in hand for) will be sorted.

lovtofly3

Apr 7, 06, 3:06 am

Bougtht 3 Tics (travelocity), all for next Oct. when this thread was 4 pages long. All looked OK till this evening the last Tic was deleviered and still shows as confirmed.The other 2 for earlier dates, bought 1st and 2nd are canceled. On fed ex tracking shows they should arrive Friday and in are LAX sorting.Go figure, the 3rd and still confirmed ticket was routed yyz-mxp-fco-lca, the only tic. with this routing not sure if this means anything.
As I'm in transit, writing from the SQ NRT lounge it's difficult to really get a grasp on this whole thing. Has anyone had there Tics. reinstated from Travelocty or had some canceled and others confirmed.. Go figure..

Helsinki Flyer

Apr 7, 06, 3:11 am

What bothers me is that travelocity hasn´t given any news to it´s customers. No e-mails, no calls, nothing. Where do we stand?

As to AZ changing the fare rules, I think it´s questionable. If they wanted to limit their losses here, they could contact each and every one, who´s reservation will be honoured and offer some choices. For instance: do they want people to travel to LCA? Why not offer a choice to drop the segments to Cyprus as they will end up paying for Cyprus Air for those flights? I doubt many are really intrested in seeing LCA. Most people want to go to Italy and are happy to be flying only AZ metal in biz-class. Some might be in this only for the miles and therefore would be happy if they just credited the miles. Why not offer that option too? They would lose the miles, but could at least sell the biz-class seats for some real revenue pax. Some might settle for a travel voucher worth a few hundred dollars. Why not try offering that too? Why not do as SAS did with the cheapo-China tix and only offer flights on AZ metal and no reroutings to other carriers?

What I mean is that if they want to limit their losses they should try and get creative instead of simply changing the fare rules. I would assume that most here are reasonable enough to accept that some limitations to the fare rules are necessary.

p.s. AZ is still on the verge of bankruptcy and there have been constant fights between the Italian government and EU-officials about the state´s subsidies to the carrier. Mistakes like this are not what AZ needs. Well, no one (except FTs ;) )needs these, but at least some can afford them better than others.