I overheard the conversation between the FA on my returning flight from Charlotte back to DFW yesterday with the passenger sitting in front of me. Apparently due to some system glitches before the flight took off and the last minute upgrade was given to a standby passenger rather then him. My guesses are he's a US elite and was in the FC standby list. The FA approached him with some FC amenities and offered him a bottle of wine/beer free of charge. I thought that was touchy! At least in the past I have never had an FA coming to my seat to apologize even though it's obvious that my upgrade didn't clear because of the airline's fault. I must give a two thumbs up to US!!

P/S: Been loyal to UA for several years and my first time flying US, this has certainly been a good experience! ^

I overheard the conversation between the FA on my returning flight from Charlotte back to DFW yesterday with the passenger sitting in front of me. Apparently due to some system glitches before the flight took off and the last minute upgrade was given to a standby passenger rather then him. My guesses are he's a US elite and was in the FC standby list. The FA approached him with some FC amenities and offered him a bottle of wine/beer free of charge. I thought that was touchy! At least in the past I have never had an FA coming to my seat to apologize even though it's obvious that my upgrade didn't clear because of the airline's fault. I must give a two thumbs up to US!!

P/S: Been loyal to UA for several years and my first time flying US, this has certainly been a good experience! ^


I had a broken seat and lost my upgraded seat after they already filled F... so they were very nice... gave me the F class meal.. kept saying "we are suppose to take care of you".... even the 1st officer was excellent. This was on the HP side... but glad to see they are doing this.

Last time at BDL, before boarding I could see the Gate Agents were too busy entertaining one another and a ramp agent to pay attention to things like the standby list and proper boarding time. They were rude to everyone, one was even on her cellphone for over 20 mins. The Captain came out and even told them to start the boarding NOW!

I got stuck in the first row behind First, and could easily see 4 empty seats up front. I mentioned to the F/A the morons that were running the gate. She grabbed the Captain, he went and got both Gate Agents, brought them in and 4 of us got apologies and tickets for up front. Then he made them move our bags into the bins. Talk about pleasure!!

I sure hope you wrote to customer service; both about the excellent pilot that held the GA's accountable and about the lousy service the GA's provided. That's inexcusable.

I sure hope you wrote to customer service; both about the excellent pilot that held the GA's accountable and about the lousy service the GA's provided. That's inexcusable.
Let's put it this way...that airline should never send me a survey or anything else. They know right where I stand on at least a monthly basis. Big things like this definitely get a written letter!

I sure hope you wrote to customer service; both about the excellent pilot that held the GA's accountable and about the lousy service the GA's provided. That's inexcusable.

If it happened frequently, I'd agree. Errors happen - the GAs are only human. In this instance, the crew definitely tried to make it right. ^