I recently visited the Terrace in Dunedin, NZ.

They took a long time to bring out our food.

What upset me was that they did not want to appologize, but to justify their action.

My e-mail complaint went unanswered.

All I wanted was an appology and recognition that they would do better for others in the future.

To answer the question: Grrrrrr..... :mad: :p :D

I wouldn't stress about the lack of response. Just take it as a sign that they don't value feedback. They will perhaps not succeed; regardless, you needn't frequent the place again.