Having been self-relegated to observer status the past few months, the topics and sentiment on this Board since the merger has been interesting. I have not flown on US since October and won’t until next month. No air travel at all for three months, which is my longest time earthbound in the past 37 years.

Not being shy to share my opinions, here are a few for discussion purposes.

1. Corporate integration and the Sand Castle learning curve. As those of us familiar with US East are aware, there were a lot of problems hiding under the rocks. Some things are being handled in a timely manner; others will take time as complications are uncovered. PHL and seniority integration remain the tough problems. Failure to manage both of these issues, with a minimum of disruption, could be catastrophic for the company.

2. Frequent flyer program. The benefits available in the old US Airways were among the best in the business. We took upgrades and mileage bonuses for granted. The new program is a movement to the middle. Some people have expressed their displeasure at “devalued” miles and benefits. It still looks pretty good to me.

3. Corporate customer service and response. If one follows Piney Bob’s mantra that happy employees lead to happy customers, then Tempe’s approach will eventually be successful. In the meantime, this is one area that management needs significant improvement.

4. Yield management and fares. Every Forum on FT has an, “Airline X has higher fares than Airline Y” thread. US Airways is doing their best PR impression of a low price carrier. However, in most markets, there has been little rationalization of fares. This will be the key point regarding income.

5. Regional jets, smaller markets and costs. The 50 seat commercial jet appears to have a prohibitive CASM due to the high fuel costs when compared to larger aircraft (See Indy Air, RIP). Several of the markets that are currently served solely by this equipment may be closed. Successful competitors use larger equipment with greater frequency to create profitable markets. This is the Catch-22. If US does not replace aircraft taken out of service, some competitor will step in and fill the airspace.


This airline is US Airways in name and some staff, only. It will become less so, as time moves forward. Those of us below the Mason-Dixon Line realize that the old Piedmont is even more heavily diluted than before.

Please don’t turn this into a, “They screwed PIT” or “PHL is so gross” thread. How do you assess this company, its’ current plan (as much as we know) and its’ future?

I havent noticed really any major changes at all except the new paint on planes and fare changes, mostly to lower ones.

Wish with the new paint, they would give some new interiors on the old Air Wisconsin regional jets...

My opinion...it stinks. There...I said it...I fell better now.

I have the strong impression that Tempe has no idea what their US East business pax find of value. Many of their decisions have been based on what's been accepted out west. This has been demonstrated in the difference in attitides and customer service between the two divisions (with the exception of PHL which nothing short of the spawn of satan). This IS NOT the west coast and we don't do it the same way, nor do many of us like the "casual" approach to business (before responding...I know I am only speaking for myself here).

The DM Program is undergoing a severe devaluation. The HP upgrade policy is very nebulous and as a US1 I am clearing upgrades less than 50% of the time as opposed to 100% on US. Having HP Platinums who flew only 75K getting the same status and benefits it took me 100K to achieve is egg in my eye.

The inflight service has taken a small hit with nothing more than beverage service for any flights under 3.5 hours. The food in F on short flights may not have been stellar, but it was something to hold you over. Also, the new US Airways Magazine is nothing but advertisements. I miss Deborah Thompson's column (it always made me laugh). :D

On the bright side, morale has improved out here in US East land. The FAs and GAs seem a lot happier than they were in the past. They finally see a future. I think calling back furloughed staff and buying more planes has helped that. The days of shrinkage are finally over. ^

For me...I've changed my travel patterns. Short hops will go to US (especially US East routes). Long hauls and westbound flights are being given to AA which is a better business pax oriented airline.

I'm pretty unimpressed as well. On the positive side, planes are cleaner, bags seem to move faster, and crew seem a little happier.

On the negative side, well, all I have to measure the efficiency of the airline is how they treat my requests, which have been miserable. I have recently attained SP, and never received any info, although today I did get a new card in the mail that they said I requested (I did not) which has me with zero status. I have enormous trouble getting anyone of the phone who can actually help me, virtually no award dates are available, and US prices remain extremely uncompetitive on some routes I fly routinely.

Now, do I attribute this to the change in management or is this just a symptom of an airline in transition. There is no way to know, so I will withhold judgment.

I have no idea what the "new" US Airways wants to be. They aren't quite cheap enough (consistently) to compete with Soutwest as a true LCC for leisure travelers. They don't have the FC service & network to be a true legacy carrier and get the business travel. I guess they want to be an Airtran, but I am not sure where they fit. The problem I see is I don't know what traveler profile they are after. I don't think they can do very well without a consistent focused effort on one market segment.

For me it doesn't really matter. I fly solely to get miles for awards I would never pay for and with my flight pattern (50-100k miles/yr) there are other airlines that serve my needs better.

Ok, here are my thoughts....


12. Frequent flyer program. The benefits available in the old US Airways were among the best in the business. We took upgrades and mileage bonuses for granted. The new program is a movement to the middle. Some people have expressed their displeasure at “devalued” miles and benefits. It still looks pretty good to me.

As a CP the program still looks ok to me. I understand the US2's that don't like the 50% decrease in RDMs. I understand the need for yield management, but I've seen too many seats being held back for upgrade. All this does is put additional pressure on the 1 GA responsible for most flights to not only board and get all the paperwork together, but also try to run the upgrade queue. The biggest issue is the integration with the HP system. I had a ticket last month on US ticket stock with segments on both HP and US metal. The US upgrades cleared at the appropriate windows, but the HP segments required manual intevention from a CP CSD who had to speak with HP. The CSD was extremely frustrated with the integration to date.



3. Corporate customer service and response. If one follows Piney Bob’s mantra that happy employees lead to happy customers, then Tempe’s approach will eventually be successful. In the meantime, this is one area that management needs significant improvement.

This is a huge issue currently. I have sent several emails to the CP email address asking questions..... nothing, no response at all. I sent Doug Parker a letter 1 month ago tomorrow. It was a very nice letter complimenting one of the HP FAs and some additional dialog concerning the DM program. I expressed some disappointment with the loss of rollover, but also indicated that I understood their position and that wasn't a hill I was willing to die on. I expressed concern about the loss of companion upgrades at the window and to date it appears that might have gone away (excellent news if true -- we just need some clarification on the website verbiage). I also asked about the current system on HP that allows a first-come, first-served approach to upgrades on the day of departure which lead to US2's or 3's taking upgrades that should goto CPs (no offense to the US2's and US3's intended). I told him in the letter that I was giving US the benefit of the doubt for the year 2006 to get things organized and presented to Preferred Members and that I would evaluate my decision for next year (2007). I offered to speak with him or someone else to help make the DM program "the best of the 2 airlines" that they have been promising us. Quite frankly their communication with us has been horrible. I am a UA nothing, but got an email from UA upon their emergence from CH. 11 thanking me for my business etc..... Little things like this go a long way with customers. I didn't necessarily expect a response from Doug, but I expected it to be shuffled to someone for a response, but nothing..... very dissappointing. If this is how they treat CPs I can only imagine the way they treat others and with Deborah Thompson gone I am worried about the future of Consumer Affairs.

My biggest disappointment up until now with the merger has been The New US's failure to rationalize fares across the entire route network. With very few exceptions, US consistently has the highest fares to the places I fly - sometimes to the tune of $200+ on an advance purchase with a Saturday night stay. I am very close to booking my next flight to AVP on UA. This is business which would go to US no questions asked if the fares were comparable, or at least within around $50. I just can't justify paying a $200 premium to fly US when there's a perfectly viable alternative where I can get decent legroom.

I think a big part of the problem is that you have the corporate bean-counters advising senior management (or perhaps more appropriately "telling them what they want to hear"), instead of management opening a dialogue with their customers, or consulting with the "little people" who understand the business because they're toiling in the trenches. I don't think this is unique to US. Different management teams have different management styles, and I think we're just getting a taste of HP's management style. Or, another way to look at it is, "same s&!#, different furniture."

I was under the impression that the fare rationalizations are being done, but in phases. Not fast enough for many but I get the impression that it takes a lot of work to rewrite a whole host of fares to destinations across the system. HP did not change their last minute fares to every city overnight.

I haven't seen much of a change on my flights. I haven't seen anything that would make my flying life easier with the new airline. I am sticking around giving them time to get their act together and then I will make a decision who I will fly next year.

There does seem to be a lot of silence from the new management. Almost makes you feel like they don't care if you are happy or not.

There does seem to be a lot of silence from the new management. Almost makes you feel like they don't care if you are happy or not.
I don't think you have seen anything yet. They really DO NOT care whether you stay or go. And if you think I'm posting this with nothing more than an educated guess, think again.

I'm so sorry for what awaits down the road for those who have stayed loyal, but it is going to get much worse.

It's a mosaic of cheap wines from its cockpit to its tail.

You can read my views of the new US Airways under a thread called "A British US Airways customer"....also, im currently on holiday in san fran, and who did I fly with? United, yes, because the new management want to throw their weight round and not give out the upgrade certs, then like I said all along, no point in flying, and so I flew United.....

so, 340 pounds to united 0 pounds to us airways....all because of no more upgrade certs......i seem to think that a lot of others will follow my way....the US Airways management need to wake up!!!

You can read my views of the new US Airways under a thread called "A British US Airways customer"....also, im currently on holiday in san fran, and who did I fly with? United, yes, because the new management want to throw their weight round and not give out the upgrade certs, then like I said all along, no point in flying, and so I flew United.....

so, 340 pounds to united 0 pounds to us airways....all because of no more upgrade certs......i seem to think that a lot of others will follow my way....the US Airways management need to wake up!!!

No offense, but you aren't exactly the type of customer who would yield much revenue for any airline. I mean, realistically speaking, if you are based in the UK and are only willing to buy the cheapest upgradeable fare, then the new US Airways is better off without you. I'm sure you do not fly British Airways, which is significantly better than United, because upgrades on BA are even more difficult to get.

[QUOTE=ExtonUS]I have no idea what the "new" US Airways wants to be. They aren't quite cheap enough (consistently) to compete with Soutwest as a true LCC for leisure travelers. They don't have the FC service & network to be a true legacy carrier and get the business travel. I guess they want to be an Airtran, but I am not sure where they fit. The problem I see is I don't know what traveler profile they are after. I don't think they can do very well without a consistent focused effort on one market segment.

To me it seems clear and I think they hit the nail right on the head, time will tell.
In this industry (by the way I almost make a living trading Airline stocks) there are 2 camps leisure and business/low cost and full service. US wants to be the hybrid offering service to both! It seems to me the same as Walmart vs Neiman Marcus and along comes Target! That seems to be a perfect strategy.

I don't know if I am giving too much credit to the new US management, but two things struck me as an improvement this past weekend. In anticipation of the big snowstorm, they waived the penalty for changes before the storm hit rather than as it hit the vulnerable DC-PHL-NYC-BOS corridor. I was able to make changes and it made the outbound trip less stressful.

Also, I asked about the possibility of a new SFO club to several TAs (one actually approached me to ask if I needed assistance, like DL frequently does) and the attitudes were just terrific; like a timewarp- friendly, informative and helpful agents.

Just my 2cts worth- no sure if it's a sign of better things.

Now if only they could get someone to clean the tray tables before a flight....

I don't think you have seen anything yet. They really DO NOT care whether you stay or go. And if you think I'm posting this with nothing more than an educated guess, think again.

I'm so sorry for what awaits down the road for those who have stayed loyal, but it is going to get much worse.


There does seem to be a lot of silence from the new management. Almost makes you feel like they don't care if you are happy or not.

Well, I will say this much: DP didn't really say much the other night at dinner. Wouldn't you agree, longing4piedmont?

Crew morale is better. FF morale is worse.

DM has been downgraded.

F has been downgraded to icky screw-top wines, truly crappy sandwiches on transcons and squashed HP F cabins.

Fares are still absurd on most routes.

If I can offer my tuppenny (or two cents!) of opinion, it seems to me that the recent developments within US Airways are mainly positive. For the first time since 9/11 this company's employees feel relatively happy with the future of the company. Despite some negative responses from those passengers used to the old days, things seem to be balancing out quite nicely. An airline aiming to please most passengers in the low-fare, post 9/11 industry will never please everyone. The world has changed.

Here in Europe we have got used to access to low fare flights to practically anywhere on the Continent. The 'no-frills' airlines who initially offered these cheap flights have come under such criticism recently because of poor service are now facing competition from the old giants who have begun to offer similar fares with service such as complimentary meals and snacks, seat assignments etc.

If US Airways can successfully position itself somewhere between the two, good luck to them. It's early days, so lets not berate them prematurely for attempting to become 'low cost, full service.' Given the way it's going in Europe, this may just well be a business model which will work to everyone's advantage.

No offense, but you aren't exactly the type of customer who would yield much revenue for any airline. I mean, realistically speaking, if you are based in the UK and are only willing to buy the cheapest upgradeable fare, then the new US Airways is better off without you. I'm sure you do not fly British Airways, which is significantly better than United, because upgrades on BA are even more difficult to get.


I wouldnt yield much revenue for any airline......how do you figure that out when I fly 5 times a year to the US alone?.....and my co-director flys 3 times a year....between both of us, last year, we gave US Airways over 3000 (GBS) pounds. May not seem a lot to you, or US Airways in that fact, but then again, maybe its because of that attitude that US Air ended up in chapter 11......but then again, I don't yield much revenue for any airline so what would I know?

And the main reason I dont fly British Airways is simply customer service. American customer service is the best in the world.....without question.

I wouldnt yield much revenue for any airline......how do you figure that out when I fly 5 times a year to the US alone?.....and my co-director flys 3 times a year....between both of us, last year, we gave US Airways over 3000 (GBS) pounds. May not seem a lot to you, or US Airways in that fact, but then again, maybe its because of that attitude that US Air ended up in chapter 11......but then again, I don't yield much revenue for any airline so what would I know?

And the main reason I dont fly British Airways is simply customer service. American customer service is the best in the world.....without question.


The new US Airways management has offended many former America West Elites who spended a lot more than you, so my point is, if they don't care about losing bigger amounts from their former Elites, they certainly won't target you as a top customer. By the way, given your comment about upgrades, I assumed that you do not pay very high international fares when you fly US Airways. Then again, I do not blame you, with the exemption of the old seats United still offers, UnitedBusiness is excellent in comparison to US Airways' pathetic Envoy Class.

It's interesting that you do not fly BA for "lack of customer service." Whenever I fly BA, I find the FIRST cabin crew to be extremely friendly and professional. Last time, I mentioned how the new F amenity kits aren't that great, and the F Purser brought me 3 kits from Club World. Of course, I wrote BA a wonderful report about the lovely cabin crew I had on that particular flight. Indeed, the world's favourite airline.

The new US Airways management has offended many former America West Elites who spended a lot more than you, so my point is, if they don't care about losing bigger amounts from their former Elites, they certainly won't target you as a top customer. By the way, given your comment about upgrades, I assumed that you do not pay very high international fares when you fly US Airways. Then again, I do not blame you, with the exemption of the old seats United still offers, UnitedBusiness is excellent in comparison to US Airways' pathetic Envoy Class.

It's interesting that you do not fly BA for "lack of customer service." Whenever I fly BA, I find the FIRST cabin crew to be extremely friendly and professional. Last time, I mentioned how the new F amenity kits aren't that great, and the F Purser brought me 3 kits from Club World. Of course, I wrote BA a wonderful report about the lovely cabin crew I had on that particular flight. Indeed, the world's favourite airline.


Yes United Business is excellent. I paid 335 GBS for my flight, and then at Heathrow upgraded to business class for 330 GBS (normally it is 750GBS to the West Coast and 55 GBS to the East Coast), but I think the flight was full so that is why they offered it at 330GBS. Made a big difference!

I think American's are experts in customer service, and that is why I fly with American carriers.

Sure if they do it right it may work, but I don't see it. Target works because it offers a nicer product than Warmart for a little more money. USAir today is all over the place. Sometimes way more expensive than everyone sometimes competitive. The product offering is better than Southwest, but much less than most others. They haven't given a good answer to "why fly USair?"
fly Soutwest if you want cheap
fly United/AA if you have the $ to get status and enjoy premium service
fly Jetblue if their routes work for you and the price/benefits outweigh the FF program
fly USair...why?



[QUOTE=AggieNzona
To me it seems clear and I think they hit the nail right on the head, time will tell.
In this industry (by the way I almost make a living trading Airline stocks) there are 2 camps leisure and business/low cost and full service. US wants to be the hybrid offering service to both! It seems to me the same as Walmart vs Neiman Marcus and along comes Target! That seems to be a perfect strategy.[/QUOTE]

Sure if they do it right it may work, but I don't see it. Target works because it offers a nicer product than Warmart for a little more money. USAir today is all over the place. Sometimes way more expensive than everyone sometimes competitive. The product offering is better than Southwest, but much less than most others. They haven't given a good answer to "why fly USair?"
fly Soutwest if you want cheap
fly United/AA if you have the $ to get status and enjoy premium service
fly Jetblue if their routes work for you and the price/benefits outweigh the FF program
fly USair...why?

Fly US Airways if you must, i.e., out of necessity because no other airline flies to your destination.

I'm not happy, but so what. It's their candy store. It was never a merger. AWA bought the remnants, moved the joint to Arizona, ignored the new customers, and basically conformed the new company to AWA. They kept a few operations people, and some systems, like Sabre, but the old US is not the model. Following the multi-city employee lovefest, mentions of Lakefield were gone faster than a bag in Philly. They think we got too good a deal. We think they changed things too fast. We are both right. At some point, some of us will have been more right. I suspect they are beginning to figure out they have miscalculated in a place or two. No doubt they succeeded beyond their wildest dreams in lowering the expectations of US East elites. My gut is that a lot have left, or are flying the line less.I expect the decision to extend elite status into the Spring may have had more to do with that, than merging the computer system. They haven't had trouble integrating other parts of it. Even the fleet they acquired is out of kilter. RJ's were added because they could be flown by cut rate crews, not because they were better suited. Note the change in the Embraer order, which now focuses on a larger version, to be flown by MAINLINE pilots. We are where the rubber meets the road. Either they can run it, or it is too big for them. That's the way the free market system works.

I feel obligated to post again. I received in the mail today a letter from the new US (albeit on HP stationery) acknowledging my concerns and complaints regarding the integration. The letter was dated and postmarked before the date I first posted on this thread. It is obvious from the letter I received that someone did read my entire letter and addressed the issues raised. The letter indicates that they have "received similar comments from other elite members and want to be certain we know what our best customers are telling us."

I disagree with their comments that "the booking process and problems with the automated upgrades are integration issues are mostly resolved." But only time will tell, and it does seem that this Executive Team is actually listening to our concerns. That doesn't mean we are going to get everything we want, but it does appear that the "squeaky wheel gets the grease." So if you have issues, please take the time to write and tell them about the good and the bad.

I think it great that they are still around and are even expanding. Also think its great to see that so many of you "experts" were wrong, again.

Also think its great to see that so many of you "experts" were wrong, again.

Quite the contrary. Most on this Board opined that prior management was not able to run an airline properly or profitably. With two bankruptcies and what amounted to a "forced" sale, that proved to be accurate.

. USAir today is all over the place. Sometimes way more expensive than everyone sometimes competitive. The product offering is better than Southwest, but much less than most others. They haven't given a good answer to "why fly USair?"

You realize we are 3 months into a 24 month process. I am sure it will be much different in 2007/2008.

I can tell you one thing lot of US people are flying on UA. The other day flying from ORD PIT almost 70% of the plane was US people. I was able to tell by all the elite baggage tags. I have been on 11 UA segments since Jan as a 1P and was able to upgrade 9 times. The ones that did not --E+ seating is great --very smart concept. Love the double miles that will soon be going away at US.

I don't think you have seen anything yet. They really DO NOT care whether you stay or go. And if you think I'm posting this with nothing more than an educated guess, think again.

I'm so sorry for what awaits down the road for those who have stayed loyal, but it is going to get much worse.

I am terribly sorry to see L4PI write this. L4PI is not one to fan the flames or blow things out of proportion here on FT like many others might. I have a sense whence cometh L4PI's inside info and you can bet it's right on the money.

Perhaps the one life raft I continue to cling to is the knowledge that HP would be most unwise to dilute their Elite FF program to a level that would make it lesser than the industry norm at a time when they are attempting to build business with a new brand and expand into new marketplaces with new business models. That said, the dilutions have begun, haven't they? If future plans call for further reductions in benefits that will NOT mirror other domestic carriers, then they can close the curtain now.

Nobody doubts they can stay in business. I personally think they have squandered opportunities. I am sure they believe that having bought a failed business, they need not pay much attention to the systems and programs that came with it. There is a crude analogy which refers to the male of the species attempting to relieve himself up a rope. It refers to things that can't be done, and one of those is changing the minds of people who are convinced they are right. The only thing that will make an impression on these folks is a drop in revenue. If it happens, and they conclude a change in course is due, you will see it quickly. I am interested in seeing the 4th quarter numbers, which should be out this coming week. No doubt we will hear about oil prices and merger related costs, but if, as I suspect, they have installed Mandrake (now that's dating myself) as CFO, check the fine print on the actual numbers. :D

Crew morale is better. FF morale is worse.

DM has been downgraded.

F has been downgraded to icky screw-top wines, truly crappy sandwiches on transcons and squashed HP F cabins.

Fares are still absurd on most routes.

Bingo, fares are still absurd on most routes. That is why I have switched to Southwest. I need to fly from PHL to LAS in July, price is $761 on US. As soon as the Southwest schedule opens for July I will book it for less than $200. Yes, USAirways still SUCKS!

Bingo, fares are still absurd on most routes. That is why I have switched to Southwest. I need to fly from PHL to LAS in July, price is $761 on US. As soon as the Southwest schedule opens for July I will book it for less than $200. Yes, USAirways still SUCKS!


I was just looking around on America West for different dates.. and found that the fare ranges frm $360-$420 for many weeks... It is not less than $200 but it is 1/2 the US Airways fare. I find it good to compare americawest.com results wtih USairways.com results

The basics are:
(1) They are in a transportation service industry;
(2) Their prices continue to be the highest
(3) The service was reduced to below bankruptcy levels
(4) FF program was devalued to the level that it does not matter to me which airline I fly - so my dollars will go to the lowest priced flights, and I will not be willing to spend the $100 extra just to get US miles which are worth less then they used to;
(5) To the cowboy management from Tempe - I hear you and I understand that you do not need me - all you care is your pension plan & bonuses -- you do not care if the company survives your uneducated experiment.
(6) Phrasing your problems in terms used by management and wall street is just an obfuscation - stop deceiving yourself by using the special financial terms.

The basics are:
(1) They are in a transportation service industry;
(2) Their prices continue to be the highest
(3) The service was reduced to below bankruptcy levels
(4) FF program was devalued to the level that it does not matter to me which airline I fly - so my dollars will go to the lowest priced flights, and I will not be willing to spend the $100 extra just to get US miles which are worth less then they used to;
(5) To the cowboy management from Tempe - I hear you and I understand that you do not need me - all you care is your pension plan & bonuses -- you do not care if the company survives your uneducated experiment.
(6) Phrasing your problems in terms used by management and wall street is just an obfuscation - stop deceiving yourself by using the special financial terms.

The funny thing is that their planes are still going out full... at least that has been my observation. It will be interesting to see the load factor numbers when they release Q4 figures this week.

While none of us (including myself) will like it, the fact of the matter is that if they can actually get away with charging the highest fares while gutting service, they've hit upon a wildly profitable business model.

The basics are:
(1) They are in a transportation service industry;
(2) Their prices continue to be the highest
(3) The service was reduced to below bankruptcy levels
(4) FF program was devalued to the level that it does not matter to me which airline I fly - so my dollars will go to the lowest priced flights, and I will not be willing to spend the $100 extra just to get US miles which are worth less then they used to;
(5) To the cowboy management from Tempe - I hear you and I understand that you do not need me - all you care is your pension plan & bonuses -- you do not care if the company survives your uneducated experiment.
(6) Phrasing your problems in terms used by management and wall street is just an obfuscation - stop deceiving yourself by using the special financial terms.


Yeah, especially when there is no airline called US Air any longer.

Bingo, fares are still absurd on most routes. That is why I have switched to Southwest. I need to fly from PHL to LAS in July, price is $761 on US. As soon as the Southwest schedule opens for July I will book it for less than $200. Yes, USAirways still SUCKS!
US has lots of $360 round trip nonstops from phl-las in july. I don't think that's absurd at all. Particularly if you're able to score a free upgrade. It's tough to compare with WN since they're not willing to sell you a ticket yet. But since US's lowest fares right now are competitive with WN ($200 rt), it wouldn't surprise me if they were similar in July, too.

The basics are:
(1) They are in a transportation service industry;
(2) Their prices continue to be the highest
(3) The service was reduced to below bankruptcy levels
(4) FF program was devalued to the level that it does not matter to me which airline I fly - so my dollars will go to the lowest priced flights, and I will not be willing to spend the $100 extra just to get US miles which are worth less then they used to;
(5) To the cowboy management from Tempe - I hear you and I understand that you do not need me - all you care is your pension plan & bonuses -- you do not care if the company survives your uneducated experiment.
(6) Phrasing your problems in terms used by management and wall street is just an obfuscation - stop deceiving yourself by using the special financial terms.
1. Yes. I think that's obvious.
2. No. That's simply not true, They are rarely the highest, and rarely the lowest.
3. How is their service worse today than it was a year ago in bankruptcy?
4. Maybe for you. Again, it's not the most generous program, nor the least generous program. it works for me.
5. What cowboy management? The amount of elitist crap on this board regarding Arizona is ridiculous. I've lived on the East Coast all my life, and I can tell you living here doesn't make anyone smarter. It appears to make people snobbier, though.
6. Huh?