Sally4th
Oct 16, 05, 4:11 am
In todays Philadelphia Inquirer-
http://www.philly.com/mld/philly/12912004.htm
Do you suppose he will address the damage done SINCE the merger?
"In three decades as an airline manager, Anthony V. Mulé has left the executive suite often, to sell tickets, load bags on airplanes, and serve drinks to passengers aboard flights.
One recent day at Philadelphia International Airport, chatting with employees who work for him at the US Airways ticket counter, he was the first to turn and say "May I help you?" to a customer looking for information, according to one of the workers watching.
But the really heavy lifting may only have started for Mulé, a 10-year veteran of America West Airlines who is three weeks into a new role as senior vice president for customer service at the restructured US Airways Group Inc.
Mulé is in charge of helping repair the reputation of an airline that has exhausted the patience of many of its best customers - people like Richard Gelles, dean of the School of Social Work at the University of Pennsylvania. Gelles, who flew 25,000 miles on US Airways last year, was one of the thousands of customers whose checked bags went missing for days during a service meltdown at Philadelphia last Christmas."
Full story via link above
http://www.philly.com/mld/philly/12912004.htm
Do you suppose he will address the damage done SINCE the merger?
"In three decades as an airline manager, Anthony V. Mulé has left the executive suite often, to sell tickets, load bags on airplanes, and serve drinks to passengers aboard flights.
One recent day at Philadelphia International Airport, chatting with employees who work for him at the US Airways ticket counter, he was the first to turn and say "May I help you?" to a customer looking for information, according to one of the workers watching.
But the really heavy lifting may only have started for Mulé, a 10-year veteran of America West Airlines who is three weeks into a new role as senior vice president for customer service at the restructured US Airways Group Inc.
Mulé is in charge of helping repair the reputation of an airline that has exhausted the patience of many of its best customers - people like Richard Gelles, dean of the School of Social Work at the University of Pennsylvania. Gelles, who flew 25,000 miles on US Airways last year, was one of the thousands of customers whose checked bags went missing for days during a service meltdown at Philadelphia last Christmas."
Full story via link above