...We just got a free roundtrip voucher on US.
We asked for a dollar amount voucher instead but the agent said she couldn't do that.
Forgive my US ignorance, we're wondering if there is a alternative to free RT tickets?
And, is there anyone who has experience exchanging a RT voucher for a MCO or TCV?

...We just got a free roundtrip voucher on US.
We asked for a dollar amount voucher instead but the agent said she couldn't do that.
Forgive my US ignorance, we're wondering if there is a alternative to free RT tickets?
And, is there anyone who has experience exchanging a RT voucher for a MCO or TCV?

They can do it, but a lot of them don't know how or won't do it. Others here have reported an ability to exchange the bump vouchers for dollars off vouchers through customer service, but I've never tried it. I like the bump vouchers to fly family around. You can confirm availability for the vouchers on-line -- they book in the same class as tix bought with miles.

They can do it, but a lot of them don't know how or won't do it. Others here have reported an ability to exchange the bump vouchers for dollars off vouchers through customer service, but I've never tried it. I like the bump vouchers to fly family around. You can confirm availability for the vouchers on-line -- they book in the same class as tix bought with miles.

Since we only fly WAS-FLA, I think the dollar amount vouchers would be better for us. Also, we'd gain miles that way!!!

So, should we call customer relations?
We've been trying that but it seems the number constantly routes to "All Circuits are Busy" after the frist two prompts.
Doh!

Any alternatives?
Does anyone have any thoughts about trying this via e-mail or at a CTO?

Once you accepted the bump vouchers, the deal was closed. I don't think that there is anything that would make USAir redeem them for dollars off vouchers now.

They normally only go for $$ off vouchers when they can't get enough volunteers. After offering those vouchers, they will offer a free ticket on the next flight out plus cash! On a return flight from MAD to PHL in June, they were offering guaranteed seat on the next flight out plus $750 cash.

Normally it will depend on how many seats they need, and when the next flight out is . . .

Once you accepted the bump vouchers, the deal was closed. I don't think that there is anything that would make USAir redeem them for dollars off vouchers now.

They normally only go for $$ off vouchers when they can't get enough volunteers. After offering those vouchers, they will offer a free ticket on the next flight out plus cash! On a return flight from MAD to PHL in June, they were offering guaranteed seat on the next flight out plus $750 cash.

Normally it will depend on how many seats they need, and when the next flight out is . . .

International flights are a totally different ballgame. Typically these are $$$-only vouchers.

Once you accepted the bump vouchers, the deal was closed. I don't think that there is anything that would make USAir redeem them for dollars off vouchers now.

They normally only go for $$ off vouchers when they can't get enough volunteers. After offering those vouchers, they will offer a free ticket on the next flight out plus cash! On a return flight from MAD to PHL in June, they were offering guaranteed seat on the next flight out plus $750 cash.

Normally it will depend on how many seats they need, and when the next flight out is . . .

NWA pulled one in MCO recently saying only free RTs are now issued.
I argued otherwise and lost.
BUT, the customer care (or whatever it's called there) department re-issued them for me in the form of $300.00 vouchers.

So, a precedent is set for exchange, albeit on another carrier.
We'll see if the customer relations people can make this work.

Consumer Affairs successfully re-issued the free-flight vouchers for $200 each.

When using them, though, the receipt shows "FREE."
Does this mean, I know I'm speaking ignorantly here, we won't earn miles/get elite upgrades?

We used the $200 voucher for a 198.xx ticket, so there was no "add-collect" and nor residual. The classes of service show W and K, which are mileage earning classes, yes?

...Any experiences with this?

I took a bump in PIT once and the GA told me that she couldn't give me the $ voucher. I took the free r/t voucher to the Service desk, and the supervisor there exchanged it for me after I explained I wanted it for billing purposes.

[QUOTE=BumpMe!] The classes of service show W and K, which are mileage earning classes, yes?
[QUOTE]

Yes

[QUOTE=BumpMe!] The classes of service show W and K, which are mileage earning classes, yes?
[QUOTE]

Yes

Thanks.
It just seems odd that the receipt, in the lower left, shows "FREE."
Other airlines, i.e. DL, CO, NW, etc, still show the pre-voucher price of the ticket when paying for it with DBC.

Hmmm.

Thanks.
It just seems odd that the receipt, in the lower left, shows "FREE."
Other airlines, i.e. DL, CO, NW, etc, still show the pre-voucher price of the ticket when paying for it with DBC.

Hmmm.


Yes, you will earn miles for your trip. You are travelling on a published fare which earns miles. Just to make sure, look at your fare basis. I would imagine that it is something like W****/P100 and K****/P100.

Since I am just sitting here and kinda bored, I will explain why exactly your ticket shows "free" rather than a dollar value, but I am warning all in advance that this might get long. ;)

US issues two different types of dollar vouchers, known as travel vouchers and transportation vouchers. Travel vouchers are yellow in color, and and have a star code of N*CS00007. Transportation vouchers are printed on ticket stock.

Travel vouchers are now issued almost exclusively by consumer affairs. In the past they were issued at ATOs too, but I think that now the ATOs can only issue them with a maximum value of $25.00. They are primarily issued for "service recovery" issues such as delayed flights, lost luggage, bad service, etc. If you b***h to consumer affairs and they feel you deserve compensation, you will get a yellow travel voucher.

Transportation vouchers are issued primarily when US owes you money. If the price of your ticket drops, the difference will be given in a transportation voucher. Transportation vouchers are never issued by consumer affairs, but instead by such departments as ATOs, CTOs, and reservations. They will occasionally be issued by an airport agent for goodwill/service recovery, but those instances are few and far between.

Now, as for how all these apply to ticketing.

Travel vouchers are essentially dollar off coupons. They are processed by pricing your fare with a "$X" discount. For example, if you had a $100 travel voucher, and were purchasing a $200 ticket, your ticket would be priced as $200-$100. The system has its limits though. The system can only discount in $5 increments, and never for more than the total price of the ticket. The solution is a percentage discount. If the agent sees that your travel voucher is worth more than your ticket, they will price your fare with a 100% discount. In this case, your ticket will show a value of "free", as the base fare is now $0.00.

Transportation vouchers are processed as an exchange transaction for your new ticket. The process is the same as if you had an unused $100 ticket which you wanted to exchange for a new $200 ticket. The ticket you are purchasing is priced as normal, but rather than apply a discount, your transportation voucher is exchanged for your new ticket, with add collect as necessary. In this case, your ticket will show a value equal to what you would have paid without a voucher. If you look at either the "fare calculation line" or the "issued in exchange for" box, you will see a reference to the transportation voucher, such as EX0370XXXXXXXXX OR 11JAN04. In this example, EX0370XXXXXXXXX is the serial number for the transportation voucher you exchanged, OR 11JAN04 is the date the voucher was issued.

In terms of mileage credit, the system will not care how much your ticket costs, it will look and see that you were travelling on a published fare which is eligible for mileage credit.

Hopefully I have enlightened everyone. :D

Hopefully I have enlightened everyone. :D
And you have. Thanks for the detailed response. I never knew the difference. ^