The fare of my intl. flight is HE0SPLWN, so for all intents and purposes an H fare, which according to the website is upgradeable using Dividend Miles:

Between the continental U.S. / Canada / Caribbean / Central America or Mexico and Europe One-way 30,000 M, H, K*, Q or V**

However, in the Ticket Restrictions section of the fare rules, it says:

PASSENGER MUST BE NOTIFIED PRIOR TO TICKET ISSUANCE THAT DIV MILES UPGRADES DO NOT APPLY.

So which one is it? BBB trying to sneak one in on us again or simple mistake? I called and spoke to a nice rep who double-checked and said as far as he can tell, the fare's not upgradeable. When I said that it appears to be contradictory information, he said that in his years in the business, he' learned that there are no absolutes. :confused:


P.S.: There have been reports on this board about the same problem for domestic S (or T?) fares, but this is the first time I've seen it internationally.

I would think the T&C's of an individual transaction would over-ride blanket policies.

Were you "NOTIFIED PRIOR TO TICKET ISSUANCE"? If you bought it over the phone, and were not notified, US has a problem.

Either way, not a very good way of doing business.

I would think the T&C's of an individual transaction would over-ride blanket policies.

Were you "NOTIFIED PRIOR TO TICKET ISSUANCE"? If you bought it over the phone, and were not notified, US has a problem.

Either way, not a very good way of doing business.

Yes, I was "notified" since we talked about it at length. I don't plan to use DM, but transatlantic space available coupons. So the rules don't affect me now, however, I'm concerned the potential confusion such a two-faced policy may cause. I agree, not a good way to do business. "I'm sorry, Sir, while H fares are upgradeable, your particular H fare cannot." Lame.

The sentence

PASSENGER MUST BE NOTIFIED PRIOR TO TICKET ISSUANCE THAT DIV MILES UPGRADES DO NOT APPLY.

has now disappeared from the ticket restrictions. Seems to have been a mistake. :cool: