Having just returned from the London DO, I thought it only fair to recognize USAirways for a job well done. All too often this forum criticizes every little discrepancy in service as though it were a life or death matter. Often we fail to give appropriate recognition when things go right. I have recently re-qualified for Chairman’s Preferred, and did not have a single negative flight issue for the entire year.

Last Wednesday, while driving to LAX for the outbound, I received a cell phone call from US indicating that my flight would be an hour late (this was 4 hours before scheduled departure) and I would thus miss my CLT-LGW connection. I was connected to the international desk and was promptly given a range of choices. I asked to take an earlier flight through PHL and was immediately accommodated. Most importantly (for me) is that I did not lose my coveted row 1 seat to LGW that I had upgraded to weeks before!

Then there was the service! Top notch on all segments. Fun and attentive FAs that never let my champagne glass get even close to empty (obviously rumors of no champagne are wrong). Multiple passes through the cabin with the bread basket (yes, even on the domestic portions) as well as passes with the famous snack basket (yes, even on a transcon). In short, the flying experience was as good as ever!

While I will join the ranks of those that believe plastic cups have no place in first class, I will note that when comparing the domestic first service of many airlines, each has their good and bad points. When all things are considered (at least when I am doing the considering), USAirways always comes out on top for the totality of the experience, mainly pushed over the top by the wonderful people that work for the company and deal with the customer.

Since we all fly US and have all had great experiences with them, let’s occasionally, at least, publicly praise their efforts. Some of the front line employees read our posts and I would like them to know that their service is appreciated.

Steve


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"A Mile here is an Upgrade there!"

I also have praise for my envoy class service to London and back this weekend. It was great!

Despite all the negatives that management has imposed, the PEOPLE at US are the best in the airline industry. If you send me a PM or email I will give you a contact at Consumer Affairs to whom you can personally deliver this praise.

I am glad you had such a great experience--as a fellow CP I think you can agree they are the best overall.

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IT'S THE FARES, STUPID!!

Regards,

Art at ISP

My first flyertalk post is to echo JAX Flier's praise of US Airways. I returned yesterday afternoon MAD - PHL, upgraded at the last minute, and it was delightful to be given such good service on a flight that left and arrived on time. My enthusiasm must have shown, because one of the FAs came up to me towards the end of the flight and said, "Here's a little gift from all the FAs - thanks for being super nice and come fly with us again soon!"

Over the years, I've gone from Silver to Gold to Chairman's; I now fly US whenever I can. And they look out for me too. Back in August, I was booked on an Awards ticket PHL - LGW and several hours before I received a voice-mail call from the International desk to let me know that, while my connecting flight CLT - PHL was on time, the SJU flight to PHL (and on to LGW) was badly delayed due to weather; they had taken the liberty of holding my same seat assignment of 1G on the direct CLT - LGW, and to please call them to say which flight I preferred. I'm deeply appreciative of such first class service.

I've flown the worst (puddle-jumpers in 3rd world countries) and the best (Concorde). US Airways almost always feels like home to me - home as in, "There's always something that needs fixin' here...you mean you ran out of limes again?...but always love, smiles and a commitment to get me there and back safely and on time.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JAX Flier:
Having just returned from the London DO, I thought it only fair to recognize USAirways for a job well done. All too often this forum criticizes every little discrepancy in service as though it were a life or death matter. Often we fail to give appropriate recognition when things go right. I have recently re-qualified for Chairman’s Preferred, and did not have a single negative flight issue for the entire year.

Last Wednesday, while driving to LAX for the outbound, I received a cell phone call from US indicating that my flight would be an hour late (this was 4 hours before scheduled departure) and I would thus miss my CLT-LGW connection. I was connected to the international desk and was promptly given a range of choices. I asked to take an earlier flight through PHL and was immediately accommodated. Most importantly (for me) is that I did not lose my coveted row 1 seat to LGW that I had upgraded to weeks before!

Then there was the service! Top notch on all segments. Fun and attentive FAs that never let my champagne glass get even close to empty (obviously rumors of no champagne are wrong). Multiple passes through the cabin with the bread basket (yes, even on the domestic portions) as well as passes with the famous snack basket (yes, even on a transcon). In short, the flying experience was as good as ever!

While I will join the ranks of those that believe plastic cups have no place in first class, I will note that when comparing the domestic first service of many airlines, each has their good and bad points. When all things are considered (at least when I am doing the considering), USAirways always comes out on top for the totality of the experience, mainly pushed over the top by the wonderful people that work for the company and deal with the customer.

Since we all fly US and have all had great experiences with them, let’s occasionally, at least, publicly praise their efforts. Some of the front line employees read our posts and I would like them to know that their service is appreciated.

Steve


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Please! Take the time to share this information with US Airways. Contact Consumer Affairs by phone, or e-mail through the US.com website. The folks in consumer affairs would love to hear about it and pass it along to the appropriate departments. Moreover, it's nice for them to see some praise now and then since all the seem to deal with is people b******g all day long.

Art234:

Thanks for the offer. You have mail.

Steve

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"A Mile here is an Upgrade there!"

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JAX Flier:
. . . I thought it only fair to recognize USAirways for a job well done. All too often this forum criticizes every little discrepancy in service as though it were a life or death matter. Often we fail to give appropriate recognition when things go right. . .
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Steve,

I could not agree with you more. The airline & travel industry is itself in a tulmultuous period, and it is indeed good to hear some positive remarks. We can each make travel a less burdensome experience if we approach things with a positive outlook instead of nagging skepticism and unrelenting criticism.

My wife and I most usually have very positive experiences with US Air, and we too have made US Air our primary airline. We feel that the airline and its employees make a genuine effort to get the job done.

Like life and people in general, which are themselves imperfect, I'm sure that US Air has it's good and bad days, but in my opinion, the good outnumbers the bad and that should usually make for good travel experience.

Thanks for pointing this out & happy travels.

Barry