I mailed in 6 paper upgrades on Nov. 27. I still don't have e-upgrades yet. Has anyone mailed them in after me and had them posted. According to usair.com it could take as long as Dec. 31, so I am still waiting patiently.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by hindukid:
I mailed in 6 paper upgrades on Nov. 27. I still don't have e-upgrades yet. Has anyone mailed them in after me and had them posted. According to usair.com it could take as long as Dec. 31, so I am still waiting patiently.</font>

I mailed in a bunch the week before Thanksgiving as well, and no post either. I made copies before I sent them in, so I'm not all that worried yet.

Sent in a dozen for my wife on the day before Thanksgiving. Still haven't posted. I didn't photocopy them (doh!) so we'll just have to see..

I sent in a bunch of them before Thanksgiving and they were posted within the past couple of days.

Mine went in on 11/25 and posted two weeks ago. The Bear's were mailed on 12/2 and have not yet posted.

Did you add the Hamilton for express handling?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by AtlanticBeach:
Mine went in on 11/25 and posted two weeks ago. The Bear's were mailed on 12/2 and have not yet posted.

Did you add the Hamilton for express handling?</font>


What is the hamilton? I have a batch to go out today. Mine mailed out before thanksgiving posted on 12/10. I have 6 more to send in

That would be Alexander Hamilton with the picture of the White House on the other side.

Mine went out before Tgivig, nothing posted. I'm CP so dying to see what happens. Only sent the 4 that were expiring 11/30, will send 56 more once I test the waters.

I photocopied mine. Once bitten, twice shy.

Mine finally posted on 12/25. (!)

Now I'm starting to get a little worried... It's 12/31 and no upgrades have posted yet.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Paper upgrades that are mailed in by December 5, 2002 will be processed and available for use on or before December, 31, 2002.</font>

Spoke to the CP line today. She spoke to DM Service center, word is "they are waaayyy behind". Apparently got a lot more NAU's mailed in than they expected. The CP rep was amused - said what do they expect when you offer 4 for 1 on the old NAU's.

She also confirmed that as a CP I owuld not see any e-ups in my bank but would receive the 2K miles per NAU.

She said not to worry they will post soon.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gardener:
Spoke to the CP line today. She spoke to DM Service center, word is "they are waaayyy behind". Apparently got a lot more NAU's mailed in than they expected. The CP rep was amused - said what do they expect when you offer 4 for 1 on the old NAU's.

She said not to worry they will post soon.</font>

I had to talk to the CP desk after waiting beyond the 10 days the website stated it would take for missing flight segments to post using the online mileage adjustment feature. I heard the same thing about being behind with transactions submitted through the website.

I guess this is what happens when everyone is let go. http://www.flyertalk.com/forum/rolleyes.gif

Responses to Dividend Miles EMail suddenly ground to a hault. I was getting a 3 day response. Now I'm lucky if it's a week...or longer!

Mine were posted as of yesterday. So, they got mine by the 12/31 deadline.

Deadline is 1/31

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Heinrich:
Deadline is 1/31</font>

That's the deadline for us to get NAU's in and get the 4:1 exchange rate. Dec 31st is USAir's commitment date to have all NAU's posted that were submitted by Dec 5th. For me at least, they didn't meet their commitment.

I mailed mine Dec 2nd and they showed up today with a posting date of 12/31. Finally!

------------------
CO Platinum, USAir Chairmans,
Midwest Express Plus,
Marriott Platinum, Priority
Club Platinum

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by AtlanticBeach:
That would be Alexander Hamilton with the picture of the White House on the other side.</font>Where are you getting your green folding paper from? My Hamiltons have a picture of the Treasury Dept. on the other side.

I sent mine in on 11/27 and still no posting as of today.

I sent my wife's in on the Tuesday before Thanksgiving and they posted yesterday. 48 e-upgrades.

Can someone confirm the rate at which a Chairman's Preferred will have their paper certs transferred to miles? Is this different than a Gold or Silver? Thanks!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dionnec123:
Can someone confirm the rate at which a Chairman's Preferred will have their paper certs transferred to miles? Is this different than a Gold or Silver? Thanks!</font>

Read my post 5 north of yours. We will get 2000 miles per NAU if rec'd by Jan 31 by mail.

mine finally posted today http://www.flyertalk.com/forum/smile.gif

mine posted a few days ago. I didn't send mine in until around December 10 I think...


errr...flood control? OK....

Still no posting - and I mailed mine on Nov 22nd.

Spoke to CP desk again today - she spoke to DM svc ctr - they received 50,000 requests to convert NAU's - running "several weeks behind" Dec 31st commitment date.

Not sure how this squares with other folks sending certs in after me but getting theirs to post already. Maybe they are processing the Silvers and Golds in front of the CP's cuz they need the e-ups for flying whereas we are just waiting on miles.

Mine posted last week (sent them in on 11/21) - tried to convert them to miles - website says the miles should post in 48 hours, I'm still waiting for them to convert to miles?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FlyingLess:
Mine posted last week (sent them in on 11/21) - tried to convert them to miles - website says the miles should post in 48 hours, I'm still waiting for them to convert to miles?</font>

Welcome to FT, FlyingLess

Curiously, my wife received 10 paper upgrades in the mail _yesterday_. The letter was dated December 13. We sent in all our paper certs the weekend after Thanksgiving, nothing posted as of yet. Does anyone know if they post the e-upgrades faster if I turn them in @ a CTO or @ the airport?

I don't know if your e-upgrades will post faster if exchanged and an airport or CTO, but the exchange ratio isn't the same.

If you mail them in, you get four e-upgrades for each cert sent in. If you go to the airport or CTO, you get only three e-upgrades per cert.

You'll have to decide if it's worth the risk/wait based on the above ratios.

If you do plan on sending them in through the mail, remember to do so before Jan. 31, 2003, when the exchange ratio will revert to the 3:1 ratio I mentioned above.

Still waiting for them to be converted to miles, although I don't seem to be able to check today.

From the US Airways website: "Through January 31, 2003, Dividend Miles members can get 3 E-Upgrades for each paper upgrade returned to any airport ticket counter or city ticket office, US Airways Club or the Dividend Miles Service Center." I think the 4:1 ratio only applies to certs sent in before 12/31/02. So it doesn't matter where you hand them in, the exchange rate should be the same. I haven't been able to log on today at all.

lt1GM-

Sorry, I should have checked the website before giving you that exchange advice. It's worth a shot redeeming them at the airport and CTO in that case, as it seems the DM service center is swamped with mail.

Anyway, the website seems to be functioning normally again and you can access your DM account.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by lt1GM:
From the US Airways website: "Through January 31, 2003, Dividend Miles members can get 3 E-Upgrades for each paper upgrade returned to any airport ticket counter or city ticket office, US Airways Club or the Dividend Miles Service Center." I think the 4:1 ratio only applies to certs sent in before 12/31/02. So it doesn't matter where you hand them in, the exchange rate should be the same. I haven't been able to log on today at all.</font>

I should have been paying more attention to this. I just mailed mine in yesterday, so I'll get the 3 e-upgrades instead of 4. If only I had known.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Alysia:
I should have been paying more attention to this. I just mailed mine in yesterday, so I'll get the 3 e-upgrades instead of 4. If only I had known.

</font>

Alysia, you didn't miss anything, US has apparently just recently changed their website because previously it stated you would get 4 for 1 for certs mailed by 1/31/03 ...

According to the mailing they sent out (which I have in front of me):
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
Turn in your paper upgrades now and get 4 for 1.

Turn in your paper upgrades* by January 31, 2003, and you will receive a great E-Upgrade exchange rate.

Get 4 for 1 -- Mail them now in the attached postage-paid envelope and receive four E-Upgrades for one paper upgrade** Get 3 for 1 -- Starting December 5, 2002, you can turn them in at any city ticket office, US Airways Club(R) or airport ticket counter and receive three E-Upgrades for one paper upgrade.

Don't wait! After January 31, 2003, you will only receive two E-Upgrades for one paper upgrade.

* Any unexpired paper upgrade issued by US Airways can be exchanged for E-Upgrades with the exception of upgrade awards redeemed using Dividend Miles

** Upgrades received prior to December 5, 2002, will be processed by December 31, 2002. All others will be processed within 3 weeks of receipt.
</font>

[Edited to fix typos]

[This message has been edited by tw0i (edited 01-10-2003).]

I mailed mine in using my own envelope using the address on the website. I may have gotten the mailing from US Airways, but I don't know. I get so much junk mail.

Does the envelope have to be postmarked by 1/31, at US by 1/31, or opened by an agent by 1/31?

I just got off the phone with the gold service desk (after being on hold for about 15 minutes), and she said that they received 69,000 envelopes with upgrades in them in one day! She didn't say which day that was, though.

She didn't sound hopeful that my upgrades (sent in on 12/12) would be processed any time soon.

And who can guess when the ones I sent in last week will actually post?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TWA Guy:
Does the envelope have to be postmarked by 1/31, at US by 1/31, or opened by an agent by 1/31?</font>

I believe the website says postmarked by 1/31.

Another data point: I mailed my upgrades in the weekend before Thanksgiving, and they posted this Friday as miles at 2000 per upgrade.

My certs mailed on Nov 22nd still haven't posted. This and the apparent attempt to lower the conversion rate from 4:1 to 3:1 (what's that all about?) have me a bit peeved.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gardener:
My certs mailed on Nov 22nd still haven't posted. This and the apparent attempt to lower the conversion rate from 4:1 to 3:1 (what's that all about?) have me a bit peeved.</font>

I would email the DMSC. I posted in another thread about this. I had sent my cert's in before Thanksgiving. They gave me complimentary e-upgrades equal to 4:1.

I mailed in my certs on 12/13/02. At the time, I was still GP. As of 12/20/02, I made CP (without ANY help from GOM, btw) My 20 certs posted on 1/15/03 as 40,000 miles.

[This message has been edited by GSO4PHILIPS (edited 01-16-2003).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gardener:
My certs mailed on Nov 22nd still haven't posted. This and the apparent attempt to lower the conversion rate from 4:1 to 3:1 (what's that all about?) have me a bit peeved.</font>

Theres no reason to be peeved - this was the announced plan originally (look around in the forum). It was 4:1 if you mailed, 3:1 in person, contingent upon the deadlines. mail them in!!

As long as they honor the postmark. I sent my certificates in shortly after Thanksgiving, but they still haven't posted. If they post at 4:1, I'll be happy, but if they post at 3:1 after Jan 31, then they'll hear a complaint.

(I AM getting a bit annoyed with how long it's taking -- honestly, what did they EXPECT would happen?)

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GregLeg:
As long as they honor the postmark. I sent my certificates in shortly after Thanksgiving, but they still haven't posted. If they post at 4:1, I'll be happy, but if they post at 3:1 after Jan 31, then they'll hear a complaint.

(I AM getting a bit annoyed with how long it's taking -- honestly, what did they EXPECT would happen?)</font>

After 1/31, you will get 2:1, not 3:1.

Another datapoint - the upgrades I mailed in on 12/13, and the ones I mailed on 1/5 both posted today.

My 12 that were mailed on 12/13 posted today, but the wife's did not. Both were mailed the same day.

I thought for sure mine were going to be lost because I'd mailed the day after Thanksgiving and I didn't make photocopies. I checked my account today and they've posted! Good luck to everyone else!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tw0i:
After 1/31, you will get 2:1, not 3:1.</font>

Even worse... Of course, I expect they'll go through as 4:1 anyway, since I mailed them well before the deadline, but at this point who knows what USAirways is going to do...

FWIW, the ones I mailed on 12/16 posted this weekend at the 4:1 ratio (including an expired "old" SWU)

Living in Europe, there isn't much I can use the e-upgrades for so I figure I'll eventually convert them to miles. Thanks for the extra 50K DM!

I mailed mine and my wife's around 12/20. As CP, we receivied 2,000 miles for each NA upgrade and for each DUMPSYS2. The miles only took about two weeks to post even though I sent them to the general DM post office box.

Called to complain about no posts of my NAU's mailed in 11/22.

Was told that they have over 100,000 peces of unopened mail. The rep did not know if they were being processed by the FIFO method, the LIFO method, or the random method. She did assure me that they will note which ones were in by the 31st for the 4:1 bonus.

Just to add another data point, mine finally posted today (after receiving an email yesterday telling me they had been posted).

Mine finally posted also. The day after I received a response from US.

Well, well, well. Mailed 4 NAU's on 11/22, 10 on 1/8, 23 on 1/13 and 23 on 1/14.

This morning 46,000 miles appears in my account. Looks like they are working from the top of the pile, not FIFO.

At least they aren't shredding them like the harried Philly IRS workers did with 1040's (including mine!) back in the 80's.

Mine posted today and I sent mine during Christmas break sometime. 12 upgrades, including 6 DMUPSYS2 (breaks my heart) converted to 24000 miles.

I sent mine in around Jan 10 and received 12,000 miles today instead of the 16,000 miles that I was suppose to receive. Good thing I made a copy of my certificates before mailing them.

[This message has been edited by dknn (edited 01-25-2003).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dknn:
I sent mine in around Jan 10 and received 12,000 miles today instead of the 16,000 miles that I was suppose to receive. Good thing I made a copy of my certificates before mailing them.

[This message has been edited by dknn (edited 01-25-2003).]</font>


It sounds like they gave you 3-for-1 instead of 4-for-1.

Sent in my GF's 6 and my 16 new year's eve. Posted within the last 2 days (been checking) - she got 24 while I got 2 blocks of 32. I also got 6 "kit" upgrades in my account a few days earlier (19th) which she hasn't got yet (as GP). Is the upgrades the standard for preferreds?

I got 16 upgrades today (1/26) for the 4 certs I sent in 1/15. Still haven't gottent the 24 they owe me for certs I sent in late last year.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pitflyer:
DMUPSYS2 (breaks my heart)</font>

You want heartbreaking, how about the 2 DMUPSYS (NOT "02"'s) I'm about to send in...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GregLeg:
You want heartbreaking, how about the 2 DMUPSYS (NOT "02"'s) I'm about to send in...</font>

Now that makes me want to cry. http://www.flyertalk.com/forum/frown.gif GregLeg -- There are lots of upgrade seats available for February. Please take a trip somewhere you've always wanted to go.


[This message has been edited by kv99 (edited 01-26-2003).]

16 E-Upgrades (from Paper cert.)
= 8000 Miles??

One for 500 Miles

Is this right???

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GregLeg:
You want heartbreaking, how about the 2 DMUPSYS (NOT "02"'s) I'm about to send in...</font>

Psst, you know nothing about heartbreak. At least you will get 2k miles per DMUPSYS. Last year I threw away four DMUPSYS!

I sent my paper certs in a few weeks ago and they were converted to e-upgrades in less than 2 weeks.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gardener:
Well, well, well. Mailed 4 NAU's on 11/22, 10 on 1/8, 23 on 1/13 and 23 on 1/14.

This morning 46,000 miles appears in my account. Looks like they are working from the top of the pile, not FIFO.

At least they aren't shredding them like the harried Philly IRS workers did with 1040's (including mine!) back in the 80's.</font>

Now the 4 from November have posted. Looks like it's random order. Well, as long as they all post I'll be happy. And if not I have Xeroxed all the coupons.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by terenz:
Sent in my GF's 6 and my 16 new year's eve. Posted within the last 2 days (been checking) - she got 24 while I got 2 blocks of 32. I also got 6 "kit" upgrades in my account a few days earlier (19th) which she hasn't got yet (as GP). Is the upgrades the standard for preferreds?</font>

I sent in 4 in early Dec and 16 were posted in early January. I converted them to 8,000 miles and then the next day, 3 more appeared in my account as kit upgrades (I am Silver).